234 Query Management Jobs - Page 7

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today. Inviting applications for the role of Direct Procurement Analyst, Process Developer The Direct Procurement Associate is responsible for working closely with our vendor partners and our customers in ensuring that all purchase orders are processed in a timely manner and billed correctly to CDW. This role is a buyer on the Drop Ship team who buys products for specific lines, providing product requirement guidance to Sales, and follows through with the fulfillment of each purchase . Responsibilities • Qualify or reject purchase orders with detailed directions. • Establish and maintain internal and external partner relationships. • Collaborate with partners and Sales to modify purchase orders to meet customer needs promptly. • Explain key internal processes to vendor partners and Account Managers. • Update the status of aging purchase orders and follow up with partners on scheduled shipments. • Maintain part number information within CDW database, updating pricing and product line instructions for Sales. • Ensure the flow of information from partners to CDW. • Follow established procedures for daily work requirements and responsibilities. • Utilize new process improvement resources. • Stay current on departmental policies and product lines to ensure correct processing of drop ship purchase orders. • Work with management on approving exceptions outside departmental guidelines. • Seek assistance from Senior Specialist and Supervisor to resolve complex issues. • Review and analyse purchase orders for assigned product lines • Proactively work on issues causing purchase order placement delays and support additional information collection. • Communicate to Order Management or Master Data Teams regarding Item Master issues. Qualifications we seek in you! Minimum Qualifications / Skills • Any graduate • Industry Experience - Services or hi-tech industry • 2 years’ experience in Procurement Management • Process/Domain Experience: o Procurement Management o Coordination with Logistics / Supply chain teams o Knowledge on end-to-end Procurement and AP process, PR and PO creation, vendor master management, goods receipting, procurement, related hold resolution, invoice processing, issue and hold resolution, vendor query management and AP related reconciliation activities. o Should have basic understanding of End-to-End Sourcing & Procurement processes & its implications. Preferred Qualifications/ Skills • Proficient in Microsoft Office applications. • Excellent verbal and written communication skills with the ability to effectively interact with all stakeholders. • Excellent organizational and creative problem-solving skills. • Demonstrated resourcefulness with critical attention to details. • History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines. • Demonstrated ability to quickly learn new systems and processes and put them into practical use. • Diploma / Post Graduation in International supply chain management / Sourcing Management • Excellent Written & Verbal Communication – CEFR Level – B1 or B2 • Service Now, Oracle, SAP, knowledge and experience would be an added advantage Why join Genpact? • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation • Make an impact – Drive change for global enterprises and solve business challenges that matter • Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Responsibilities: * Manage customer queries via phone, email & chat * Resolve issues promptly with empathy & accuracy * Maintain high NPS through effective communication * Collaborate with teams on product improvements Annual bonus Health insurance Provident fund

Key Responsibilities: Ticketing System : Monitor and categorize incoming support tickets from various channels Prioritize and escalate critical tickets based on urgency and impact. Collaborate closely with cross-functional teams, including product, engineering, design, delivery to drive operational excellence and resolve complex issues. Provide first-level troubleshooting and guide users accordingly. Track ticket progress and follow up to ensure timely resolution. Data Management and Process Improvement Executing existing processes with full adherence to SOPs. Manage data (using Google sheets and dashboards) and report on efficiency of processes. Resolve operations-related issues from students and mentors, wherever applicable. Analyze existing processes and identify opportunities for improvement through data. Identify appropriate tools and technologies to enhance operational efficiency and productivity. An Ideal candidate: Would be someone who is looking to kick-start their career in a fast-paced startup environment. Would have excellent communication and interpersonal skills, with the ability to collaborate effectively across teams. MUST - Would have the ability to work with data using appropriate tools like Excel/ Google Sheets. Would have high attention to detail Would have a bachelors degree or equivalent education in any field. Already lives in Bangalore or is willing to relocate to Bangalore. Salary and other details Location - Bangalore Work timings: 9 am to 6.30 pm Monday through Saturday You must have a laptop . Mandatory for this role..

Required Experience: Minimum 1 Year in International Voice Support(BPO) Qualification Graduates Only CTC: Up to 5.75 LPA+ Variables Location: Bangalore (Electronic City) Immediate Joiners Only Shifts: 24*7 Shifts 2 Way Cab Contact 8769866443 Neha

Location : Noida SEZ Job Title & Level: Executive, A1 Job Description: Processing of Accounts Payable transactions (Invoices, Vendor set-up/updation, Query management , T&E Audit etc.) within the agreed TAT and accuracy levels Ensure compliance to client and organizational policies and procedures / SOPs Achieving high levels of customer satisfaction Updating Different metrics, as per process/role requirement Eligibility Criteria: A Commerce Graduate/Post Graduate 1-2 years of experience in Finance & Accounts Should be open to work in night shift (EST Time Zone, USA) Competencies Required: Good Accounting skills and an eye for detail Good Computer navigation skills and MS Office knowledge (MS-Excel, MS-Word etc.) Good communication skills both verbal and written Ability to work independently with strict deadlines Should exhibit high energy levels and willingness to learn Self-initiated and zeal for continuous improvement

Understands application of the principles in the defined tasks related to procure to pay process. Able to handle tasks allocated independently as per the specific client process and ensures compliance in terms of policy, TAT and accuracy. Relevant experience includes experience in following areas based on the requirement, Invoice processing, Exception handling, Vendor master management Helpdesk, Service desk Accountability, Collaboration and Teamwork, Analytical Thinking and Problem Solving, Good Communication skill. Key Responsibilities Areas: Invoice Indexing Invoice & Payment Processing Query Management Qualifications B.com graduate 2-4 years experience Required French resource with b1 -b2 level

Job Purpose. The role is responsible for handling the role with a high degree of efficiency and quality. This position is also responsible for managing the day to day transactions in the AP queue along with managing the agreed key production metrics and activities associated with quality audits.. ORGANISATION CHART. Key Accountabilities. Accountabilities. Operations:. ? Daily operations and closing of the transactions in SSC AP queue. ? Deep process understanding and specialization to handle specific areas of operations like. Expense Provision. Supplier reconciliation. Purchase Order Process. ? Work with the team members to resolve issues as well as provide solutions to the issue. ? Manage metrics to meet agreed SLA’s/KPI’s & activities are performed efficiently and effectively. ? Conduct metrics monitoring and ensure resolution to issues and quality audits in order to assure service to the stakeholders. ? Ensuring timely reconciliations & resolutions. ? Adhering and ensuring smooth month end close. ? Daily activities by facilitating continuous process improvements and knowledge sharing/transfer reports in order to drive standardization of processes.. Governance. ? Focus on internal controls especially to statutory requirements –ICFR and accounting policies. ? Work on remediation of gaps identified as part of various audits – Internal, External and Peer Review. ? Define /strengthen processes to ensure better controls in processes. Process Improvements. ? Drives continuous improvement in the team by proactively identifying areas of process simplification, improvement and automation through tools and technology.. ? Focus on internal controls especially to statutory requirements –ICFR and accounting policies. Ad hoc activities. ? Participate in other ad-hoc activities assigned by Manager/Associate Manager or Management requirements. KEY ACCOUNTABILITIES Additional Details. EXTERNAL INTERACTIONS. No interaction.. INTERNAL INTERACTIONS. Stake holders/ Business User Team. ? Provide responses to queries raised by to internal/external stakeholders. Internal SSC Team. ? Reach out to other SSC team members for quick resolution of open issues & escalations. GMR IT. Taxation/Secretarial. ? Provide responses to queries raised by to internal/external stakeholders. FINANCIAL DIMENSIONS. Other Dimensions. EDUCATION QUALIFICATIONS. Com/M. Core experience of AP-Invoice to Pay cycle with knowledge of upstream inter-locks with procurement. Prior experience of handling Invoice processing/vendor master management/query management/payment processing experience will be preferred. Understanding of AP tools (OCR, Workflows, etc.). Relevant Experience. Minimum of 5-9 years of experience is essential. Core experience of AP-Invoice to Pay cycle with knowledge of upstream inter-locks with procurement. Prior experience of handling Invoice processing/vendor master management/query management/payment processing experience will be preferred. Understanding of AP tools (OCR, Workflows, etc.). COMPETENCIES. Entrepreneurship. Capability Building. Social Awareness. Planning & Decision Making. Execution & Results. Strategic Orientation. Problem Solving & Analytical Thinking. Networking. Personal Effectiveness. Teamwork & Interpersonal influence. Stakeholder Focus. Show more Show less

Greetings from IndusInd Bank! Hiring Alert!!! We invite experienced legal professionals to apply for the "Legal Executive-Complaints Management role" at the Incredible "IndusInd Bank" and start a new chapter in their career! Work Experience- Minimum 2 5 years of work experience with Banks / NBFC in Legal complaints management. JD- Responsible for handling the complaints lodged before the RBI/ Banking Ombudsman/CPGRAMS complaints. This includes, a) Analyse the complaint on merits; b) Coordinating with the various business verticals; c) Preparing the reply/defence statement on merits based on feed-back received from location; d) Replying to enquires through personal hearings / queries for reopen cases. e) Ensure compliance of the Advisory/Orders passed by the Authority; Mandatory Requirement- a) Excellent drafting and communication skills b) Language proficiency- English & Hindi must. Unlock your next career chapter! Email your resume to Subashree.marimuthu@indusind.com

Candidate who has good knowledge of working with formulas , Query data etc in google sheets .Advanced Excel.Pivot Table (Group, Ungroup) Vlookup, Hlookup, Required Candidate profile Experience in handling large datasets and data cleaning. Good analytical and problem-solving skills. Ability to work independently and collaborate with cross-functional teams.

Call Support Associate - JD (Grade 2) Job Description- Proficiency in Telugu & Hindi language is compulsory. Responsibilities: Manage inbound calls received via various Ethics hotline initiatives, summarize inputs and assign cases to the SLP team for investigation. Track investigation TAT for cases transferred and escalate delays. Make outbound calls to raise awareness about hotlines and reporting channels. Support the E&I team with other awareness initiatives and provide additional support as needed. Qualifications and Experience: Graduate with 1-3 years of experience in call center support, particularly in call handling. Proficiency in Hindi and at least two South Indian languages. Strong communication skills. Ability to multitask and thrive in a fast-paced, dynamic environment. Excel skills are preferred.

Role & responsibilities: Candidate should have 2-5 years of experience of CDM with experience in Conduct Scope of work Perform day-to-day Clinical Data Management activities. Experience in doing external data reconciliation Work and coordinate with the team to perform data management activities and deliver an error-free quality database in accordance with the data management plan and regulator standards. Read and understand the study protocol and the timelines. Perform test data entry in the TEST environment, data listing review, data reconciliation, and query management tasks. Escalate/Action discrepancy in the clinical data as appropriate. Perform external checks to handle manual discrepancies and action the same. Ensure an error-free, quality data with no open queries. Escalate any discrepancy in the clinical data to the study lead as appropriate. Timely completion of training Any other tasks deemed appropriate To perform medical data collection and analysis of Prostate Cancer Data using databases like HIS/ EMR (Electronic Medical Record) and Caisis, Rave, CDM (startup, closeout, conduct) Client interaction and meetings. Bringing up new ideas and executing new plans to cope with the backlog. Training new team members as and when required.

Location : Noida SEZ Job Title & Level: Sr. Executive, A2 Job Description: Processing of Accounts Payable transactions (Invoices, Vendor set-up/updation, Query management, T&E audit etc.) within the agreed TAT and accuracy levels Ensure compliance to client and organizational policies and procedures / SOPs Achieving high levels of customer satisfaction Updating Different metrics, as per process/role requirement Eligibility Criteria: A Commerce Graduate/Post Graduate 2+ years of experience in Finance & Accounts Should be open to work in night shift (USA) Competencies Required: Good Accounting skills and an eye for detail Good Computer navigation skills and MS Office knowledge (MS-Excel, MS-Word etc.) Good communication skills both verbal and written Ability to work independently with strict deadlines Should exhibit high energy levels and willingness to learn Self-initiated and zeal for continuous improvement

Location : Noida SEZ Job Title & Level: Sr. Executive, A2 Job Description: Processing of Accounts Payable transactions (Invoices, Vendor set-up/updation, Query management, T&E audit etc.) within the agreed TAT and accuracy levels Ensure compliance to client and organizational policies and procedures / SOPs Achieving high levels of customer satisfaction Updating Different metrics, as per process/role requirement Eligibility Criteria: A Commerce Graduate/Post Graduate 2+ years of experience in Finance & Accounts Should be open to work in night shift (USA) Competencies Required: Good Accounting skills and an eye for detail Good Computer navigation skills and MS Office knowledge (MS-Excel, MS-Word etc.) Good communication skills both verbal and written Ability to work independently with strict deadlines Should exhibit high energy levels and willingness to learn Self-initiated and zeal for continuous improvement

Your responsibilities include conducting invoice/payment processing procedures in-line with the company s policies and legalities Check and review bills of employees Keep a track of exceptions of employees Basic review and audit knowledge Knowledge in Excel Verify invoice approval, maintain general ledger if needed Help the team with audits Communicate with vendors and clients throughout the payment process, as per need Handle Email queries Query management/resolutions from employee." style="white-space: normal;">Your responsibilities include conducting invoice/payment processing procedures in-line with the company s policies and legalities Check and review bills of employees Keep a track of exceptions of employees Basic review and audit knowledge Knowledge in Excel Verify invoice approval, maintain general ledger if needed Help the team with audits Communicate with vendors and clients throughout the payment process, as per need Handle Email queries Query management/resolutions from employee.

Wolters Kluwer - Medknow Publications is looking for Customer Service Coordinator to join our dynamic team and embark on a rewarding career journey Oversee customer service activities, manage queries, resolve complaints, coordinate between teams to ensure satisfaction,. Monitor service metrics, and provide insights to improve support quality Ensure a seamless customer experience throughout all channels

Brief Job Description: (Pan-India responsibility) Set & achieve Quarterly targets for Enquiry generation, quotations and new business orders. Make regular customer visits for maintaining excellent relations, capturing requirements, market & competitive intelligence. Support management in sales promotion activities like exhibitions, seminars, web-based promotions etc Should be able to help in making strategies for organic and inorganic growth. Salary Range : Commensurate with best industry standard for the right candidate.

Greetings from Poornam Technologies PVT Ltd Title : Helpdesk Support Executive Location : Kotturpuram Looking for female candidates only. Candidates near Kotturpuram ( Within 5 - 10Kms) Can Apply.

Roles and Responsibilities Manage client relationships through effective communication, ensuring high levels of satisfaction. Coordinate with internal teams to resolve claims-related issues and improve overall process efficiency. Develop strong leadership skills to motivate team members towards achieving targets. Analyze data using MIS tools to identify trends, risks, and opportunities for growth. Provide excellent customer service by responding promptly to queries from clients.

2-7 years of experience in Europe CTD dossier preparation Module-1,2,3,4 & 5 Compiling & submitting technical dossiers for export markets Receiving the site registration requirements Query Response Management Preparation of variation data package Perks and benefits Weekly off on all SATURDAYS & SUNDAYS

Role & responsibilities Audit Incident report and Mystery shopping cases within defined SLA to finalize appropriate disciplinary actions. Follow up with cross-functional departments (Anti-fraud, Security, Complaints, etc.) to ensure correct and timely closure Handle Complaints related to Sales network and ensure adherence to agreed TAT Accurate & timely MIS preparation. Contribute towards ensuring the KRIs for Sales function are always within the specified limits. Quality check of tickets closed by Team during Contract Management Ticket closure. Incorrect error marked, follow up with AF/BO to action the ticket. Payment Queries (Over payment - refund, EMI mapping, Correct pairing, UTR share, Dealer disbursement) Handle Card Unblocking & Finish Request Coordinating with cross functional departments for resolving Network Concerns Checking & validating the response of team to Sales Network / Other Functions Requirements- Good organizational skills and ability to handle multiple priorities simultaneously. Good listening, negotiation and presentation skills Exceptional oral and written communication Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization Basic Excel Skills

The Company Our client is one of the countrys new-age success stories that has gone from incubation to successfully establishing a premium brand, navigated a highly successful IPO and is today one of the fastest growing companies in the service sector. One of their key growth verticals is a premium lifestyle management company offering bespoke services to busy professionals and high net-worth individuals. The vertical specializes in streamlining everyday tasks, enhancing experiences, and delivering convenience through personalized solutions. Their service portfolio spans travel planning, fine dining reservations, premium gifting solutions, and seamless mobility support. They are currently seeking identify experienced and highly motivated professionals who can fuel the growth of the business with excellent customer understanding, perception and service delivery. The Job We are seeking to identify Lead Crew Captain for the organization. You will be handling high net worth individuals who have subscribed to the firm for efficient solutions Personal Assistance Service. The key activity will consist of connecting with customers, understanding their requirements and presenting thought out solutions. This position will be based at our corporate office in Bangalore. Key roles and responsibilities include: - Request fulfillment Ownership of Customer Queries and Tasks Ensure quick response and timely completion of assigned tasks. Maintain a friendly and helpful demeanor toward customers. Keep customer profiles updated and offer delight opportunities where appropriate. Provide necessary context to ensure an appropriate response. Coordinate between experts and users to ensure timely and contextual fulfilment of queries. Ways of working:- As this is a 24x7 service, our team works in shifts as per a pre-planned roster Captains would be working 5 days a week in rotational shifts - which means that they should be open to working on Saturdays and/or Sundays sometimes based on the roster Work from office is mandatory for any working day (including weekends rotational shift) There are 3 shifts: 2 mains shifts - Morning, evening; and one small team - late night Your Profile College graduates (MBA, BBA, B.Com, etc.) 1+ years of experience in concierge services OR related hospitality industries such as hotel reception/concierge OR customer service as a call Centre agent for premium/luxury segments OR EA/PA role for C-Suite. Ability to follow SOPs and processes with a friendly and helpful approach toward customers. Excellent communication skills, attention to detail, and a warm, professional demeanor.

Job Description - GBO Complaints Management Position Summary Job Title Manager Complaints Management (GBO) Reports To Principal Nodal Officer Function General Banking Operations Grade Chief Manager Location Opus Office, Andheri Mumbai Job Purpose To ensure timely closure of Banking Ombudsman complaints by liaising with branches and internal teams and as per the operational and regulatory guidelines and within the overall systems, policies & processes of the Bank. Responsibility Areas - Overall Job Description: Ensure prompt and satisfactory resolution to the customer complaints received from Banking Ombudsman Ensure complaints received at RBI CMS portal on Regional Nodal Officer and PNO ids are meticulously recorded in CRM software and followed for closure with branches and other departments Ensure complaints are resolved within the TAT specified Tracking of complaints through CRM / daily MIS with the concern units Referring the complaints to Internal Ombudsman wherever required. Ensure proper liaison with all BO offices. Preferred Skill Set Educational / Professional Qualification Graduation/MBA (Preferred) Technical Knowledge Thorough understanding of Banking Operations, Good working knowledge of Finacle, Excel and Complaint Management System. Work Experience (in yrs) Minimum of 3-5 years of experience in handling branch operations at authorizer/ Supervisor level or in complaints management. Interview Address IndusInd Bank Ltd, Solitaire Corporate Park, Guru Hargovindji Marg Building No. 8, 3rd floor, Andheri Kurla Road, Andheri (E), Mumbai - 400093 *Interviews to be conducted on Monday - Friday every week from 10am - 5pm.* Please send your CVs on the below mentioned mail id and attend the interview. [ Swain.Singh@indusind.com ]

Role & responsibilities Resolving customer issues Manage queries via email, WhatsApp or calls & ensure timely resolution in coordination with relevant departments. Maintain proper records of interactions, follow-ups & outcomes Problem solving to all the related queries as per SOP Ensuring that customers are satisfied with the support they receive and exceeding their expectations. Conveying customers feedback to the team And any other tasks entrusted by the seniors from time-to-time Preferred candidate profile Strong communication skills, both verbal and written Problem-solving abilities Empathy and patience. Product knowledge. Ability to work under pressure and handle a high volume of inquiries. Organization and time management skills. Positive attitude and a friendly demeanor. Adaptability and a willingness to learn new things. Knowledge of CRM systems and other relevant software.

Job Purpose- Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers. To ensure that the defined productivity targets on service levels, call handling time , quality parameters are met consistently To ensure zero defects processing of all customer requests, including prompt and accurate Hotlisting of lost cards reported. To ensure complete and accurate resolution within the defined TATs. To ensure process compliance as per the set Audit and SQ guidelines. Key Responsibility - Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings, product or process related information. (for any / all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards or any other Direct Banking related calls) Enquiries & transactions related to the products availed by the customer. Clarifications & queries on billing, payment confirmation, charges, EMI details, statement of account etc. Handling requests such as Debit / Credit Card Pin, NetBanking Password, PIN / IPIN statement of account, Fixed Deposit advice etc. Handling of financial transactions (currently Fixed Deposit opening, Demand Draft/ Managers Cheque requests, Funds transfer request as requested by customers.) Responding to customers with the resolution within the defined TATs. Process the requests as per defined process, while ensuring adherence to the customer authentication process. Answering customer calls within the specified call answer time. Adherence to the defined service delivery standards. Accurate data capture of the request details (eg Hotlisting and Other transactions) as instructed by the customer. Process adherence in respect of submission of the relative annexure to the supervisor for authentication / further action. Preferred Candidate - 1. Must have experience in tele calling. 2. Candidate must have good Communication in English.

Job Purpose- Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers. To ensure that the defined productivity targets on service levels, call handling time , quality parameters are met consistently To ensure zero defects processing of all customer requests, including prompt and accurate Hotlisting of lost cards reported. To ensure complete and accurate resolution within the defined TATs. To ensure process compliance as per the set Audit and SQ guidelines. Key Responsibility - Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings, product or process related information. (for any / all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards or any other Direct Banking related calls) Enquiries & transactions related to the products availed by the customer. Clarifications & queries on billing, payment confirmation, charges, EMI details, statement of account etc. Handling requests such as Debit / Credit Card Pin, NetBanking Password, PIN / IPIN statement of account, Fixed Deposit advice etc. Handling of financial transactions (currently Fixed Deposit opening, Demand Draft/ Managers Cheque requests, Funds transfer request as requested by customers.) Responding to customers with the resolution within the defined TATs. Process the requests as per defined process, while ensuring adherence to the customer authentication process. Answering customer calls within the specified call answer time. Adherence to the defined service delivery standards. Accurate data capture of the request details (eg Hotlisting and Other transactions) as instructed by the customer. Process adherence in respect of submission of the relative annexure to the supervisor for authentication / further action.