157 Query Management Jobs - Page 7

Summary Salary : Competitive Team : Administrative Services Location : India - Gurgaon Office About us The Dyson Business Services (DBS) organization provides process and service excellence to support Dyson s growth ambitions with a goal of innovating and enhancing services over time to meet the changing needs of the business. This is a key role to provide the operational excellence in DBS Centre, driving the process improvements and automation in Finance Services. Our goal is to be the trusted and preferred partner with the Business. We act at the forefront when it comes to deploying technology to design scalable solutions. We are competent and passionate about work highly resilient to challenges. About The Role The Employee Services Specialist serves as the primary point of contact for employees to address queries, resolve concerns, and provide a seamless experience with HR-related processes. This role focuses on delivering efficient support and fostering a positive employee experience, while ensuring compliance with company policies and legal regulations. Key Responsibilities: 1. Employee Query Management Act as the first point of contact for employee inquiries related to HR policies, benefits, payroll, leave, and other employee services. Respond promptly and professionally to employee concerns and escalate complex issues to the appropriate teams when necessary. Manage service requests by recording, tracking, and resolving them within the agreed turnaround time. 2. Onboarding and Offboarding Support Assist new hires during onboarding by addressing documentation needs, benefits enrollment queries, and compliance requirements. Coordinate offboarding activities, including paperwork, exit interviews, final settlements, and retrieval of company assets. 3. HR Administrative Tasks Maintain accurate employee records and manage HRIS data updates (e.g., address changes, role changes, leave balances). Process employee-related documentation, such as employment agreements, promotion letters, and policy updates. 4. Benefits Administration Assist employees in accessing benefits programs, applying for leave, or resolving issues with benefit claims. 5. Reporting and Analytics Maintain and generate reports related to employee services, such as query resolution metrics, case records, or overall employee satisfaction. Provide insights based on employee feedback to improve services and enhance experiences. 6. Employee Engagement Support Assist in planning and coordinating employee engagement activities, wellness programs, and celebrations. Actively participate in promoting a positive and inclusive workplace environment. 7. Process Improvement Identify opportunities to optimize employee services processes, enhance efficiency, and improve satisfaction. Partner with teams to implement changes that improve the employee experience while maintaining compliance standards. Qualifications Skills: Education Bachelor s degree in Human Resources, Business Administration, or a related field. Certification in HR operations or any relevant employee-centric program (preferred). Experience 4+ years of experience in an employee services, HR operations, or generalist role. Experience working with HRIS platforms and tools (e.g., Workday). Core Competencies: Exceptional Communication Skills: Ability to clearly and empathetically address employee concerns through verbal, written, and digital communication. Strong Problem-Solving Skills: Proactive in finding resolutions for employee issues and navigating challenges effectively. Attention to Detail: Precision in managing employee records, documentation, and compliance-related tasks. Adaptability and Multitasking: Work efficiently in fast-paced environments while managing multiple inquiries or processes. Knowledge of HR Operations: Strong understanding of HR policies, benefits administration, payroll processes, and compliance standards. Technical Skills Proficiency in HRIS systems and tools, with strong Microsoft Office (Excel, Word, PowerPoint) skills. Key Performance Indicators (KPIs): Average response time to employee inquiries. Resolution rate for employee cases within the defined SLA. Accuracy in maintaining employee records and HRIS updates. Process improvement recommendations implemented. Work Environment: Office-based Collaboration across teams such as HR, IT, Finance, and Facilities for seamless employee support. Candidate Requirements: Work hours align with APAC Shift: 6:30 AM IST to 3:30 PM IST. Hands-on experience with Workday and Case Management systems is essential. Exceptional verbal and written communication skills. Proficiency in Excel and the Microsoft Office Suite. Previous experience in employee administration processes, particularly in the India/ANZ regions. Strong problem-solving abilities, with a keen attention to detail. 6-7 years of experience in India HR Operations is required. Comprehensive understanding of labor laws applicable in the region. A university degree is mandatory. Fluency in English and clear and concise communication style. Thorough and detail oriented. Self-motivated and inquisitive. #LI-CY1 Posted: 21 April 2025 Share this Lesson learned In 1978 James Dyson noticed how the air filter in the Ballbarrow spray-finishing room was constantly clogging with powder particles. Then one day he visited a local sawmill and noticed how the sawdust was being removed from the air by large industrial cyclones. Inspired by this, he designed and built an industrial cyclone tower, which removed the powder particles by exerting centrifugal forces greater than 100,000 times those of gravity. Could the same principle work in a vacuum cleaner Awards Accreditations The Times, 2024 2023

Location : Chennai Job Type : Full-Time Team : People Experience (PX) Reports To : Manager - People Operations(APAC) Work Arrangement: This is a fully on-site role, requiring presence in the office five days a week. Job Summary: As a HR Analyst , you will play a critical role in managing payroll inputs (including payroll, absence management and time tracking through Workday and manual entries), ensuring data accuracy, handling employee queries through the Zendesk ticketing system, and supporting compliance audits. You will oversee statutory and compliance activities related to the organization, employees, and vendors. Your role will involve HR data management, audit support, and dashboard reporting to ensure operational efficiency and compliance. Key Responsibilities: Payroll & Compliance: Gather, validate, and submit payroll inputs, ensuring accuracy and timely processing. Conduct payroll checks and validations to ensure compliance with internal policies and government regulations. Ensure adherence to statutory requirements related to payroll, taxation, provident fund, gratuity, and other labor laws. Support audits by preparing necessary documentation and ensuring compliance. Assist in processing statutory contributions and filings in coordination with finance and legal teams. Statutory & Compliance Activities: Manage compliance activities for establishment, ensuring adherence to labor laws and company policies. Ensure statutory registrations, renewals, and filings for the organization as per legal / labour law requirements. Oversee vendor compliance related to contracts, payments, and statutory obligations. Monitor compliance-related reports and support risk mitigation strategies. Work with vendor and finance teams to ensure timely submission of returns and other statutory requirements. Employee Query Management: Manage HR-related queries via the ticketing system, ensuring timely and efficient resolution. Collaborate with internal stakeholders to address employee concerns related to payroll, benefits, policies, and compliance matters. Maintain documentation and records for query resolutions and escalations. HR Data & Dashboards: Create and maintain dashboards to provide insights into payroll, compliance, employee queries, and audit metrics. Support reporting needs by extracting and analyzing HR data for leadership teams. Ensure data accuracy and integrity across HR systems and compliance reports. Process Improvement & Learning: Identify and suggest improvements to payroll, compliance, and query management processes. Stay updated with labor laws and rules, and statutory compliance requirements. Adapt quickly to new tools, systems, and HR policies to enhance operational efficiency. Qualifications & Skills: Experience: 2-6 years of experience in HR operations, payroll processing, statutory compliance, or audit support. Education: Master s degree in HR. Strong understanding of payroll processing, statutory deductions, labor laws, and vendor compliance. Experience in managing audits, statutory filings, and compliance reports. Proficiency in ticketing systems and compliance management tools. Analytical mindset with expertise in HR analytics and dashboard reporting. Strong attention to detail and ability to manage multiple tasks effectively. Ability to collaborate with internal teams, vendors for compliance-related matters. Why Join Us Be a part of a dynamic and evolving People Experience (PX) team. Gain exposure to payroll, compliance, and audits Opportunity to work in a fast-paced and collaborative environment.

Relevant experience of 1-3 years in Accounts Payable Invoice verification and posting Handle Invoices through electronic invoice workflow Meet all client deliverables Prepare monthly/Fortnightly/weekly reports Working with spreadsheets and ERPs. Ownership of allocated processes/reporting and ensuring all process/reporting deadlines are met and control adherence Should be flexible for Australia Shifts (4:30 am to 1pm and 7am to 4pm) Good Communication Efficient query management and resolution as defined by the Process Escalation to the supervisor for issues that cannot be handled basis materiality Prepare process related reports Prioritization of tasks e.g. escalated query handling Resolve queries having Inter team dependencies e.g. Invoice Status, Payments etc. Prioritization of tasks e.g. High $ value billing Accurately update daily count sheet Should be a team player Qualifications BCOM/Mcom/MBA

Role & responsibilities Resolving customer issues Manage queries via email, WhatsApp or calls & ensure timely resolution in coordination with relevant departments. Maintain proper records of interactions, follow-ups & outcomes Problem solving to all the related queries as per SOP Ensuring that customers are satisfied with the support they receive and exceeding their expectations. Conveying customers feedback to the team And any other tasks entrusted by the seniors from time-to-time Preferred candidate profile Strong communication skills, both verbal and written Problem-solving abilities Empathy and patience. Product knowledge. Ability to work under pressure and handle a high volume of inquiries. Organization and time management skills. Positive attitude and a friendly demeanor. Adaptability and a willingness to learn new things. Knowledge of CRM systems and other relevant software.

Dear Candidates, Greetings From IQ Back Office! We are hiring Sr. Process Associates for Accounts Payable (PTP Process), kindly find below the JD for your reference and share your updated profile if the JD match's your profile. GENERAL DESCRIPTION: The Senior Process Associate takes commitment and ownership to ensure the end to end delivery of the accounting service for their specified client assigned from time to time. DUTIES AND RESPONSIBILITIES: Must possess an in-depth understanding of Accounts Payable principles, including General Ledger. Accrual concept of accounting. Knowledge of end-to-end AP process. Escalates issues about the materials and work itself that may require additional information, clarification of instruction, and other concerns that may jeopardize the accurate and timely delivery of the product. Experienced in handling calls and queries from clients. Strong analytical and problem-solving skills. Ability to prioritize and multitask in a fast-paced environment. Assists with the training of new members of the team and new hires aligned with the designed training program Reviewing the work of other junior associates assigned by the immediate supervisor. Performs other tasks as required by TL. EDUCATION & WORK EXPERIENCE REQUIREMENTS: Candidate must possess a Bachelor's/College Degree, Business Studies, Administration, Management, Economics, Finance/Accountancy/Banking or equivalent. At least 3 -5 years experience in Finance and Accounting or equivalent. OTHER REQUIREMENTS Decent English communication skills (written & verbal) Typing speed of (25-30WPM) Proficiency in MS Excel, PPT & Word Flexible to work night shift Good analytical skills PERKS: PF Free Food Free Transport Medical Insurance Night Shift Allowance Regards HR Team

Hi, We are Hiring For ITES Company For Order Management Role. Job Description: Candidate should be from Retail industry only. Should have experience buyer experience. Daily Report Retrieval (Hot Report, Short Report and others) via QMF (query management framework) SQL editor. Loading SKU External Forecasts and Conducting Plan Analysis in JDA Generating Supplementary Orders for FIRM Orders and OTB Reviewing Bouncers and Addressing Discrepancies Make recommendations for investment buy options. Monitoring performance using Key Performance Indicators (KPIs). Regular discussions and collaboration with stakeholders Skill Set: Experience in Report consolidation and Summary Generation Proficiency in Excel and Macro Creation (SQL & VB Scripts) Good Analytical Skill Experience in JDA Good Communication and Presentation Skills To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Chennai Search : Order Management Chennai (Job Code # 142) b) For Position in Nagpur Search : Order Management Nagpur (Job Code # 143)

Why join Safeguard Global ? We want to help you Work in Any Way - that makes time for family, commitments, and life outside, so that you can have the best of both worlds. When you own what you do and are driven to deliver, you have the flexibility to decide where and how you work. Our roles aren t just remote and hybrid first they break free from the traditional ways of doing things, paving a way for A Job That Works for You. The role in a nutshell : The key responsibilities of the Payroll Coordinator will include managing the life cycle of each workers employment with Safeguard Global. Key priorities for this position include day to day query management, ensure smooth, efficient and compliant payroll processing for our clients working closely with internal/external providers, generation of sales invoices and ensuring timely and accurate worker payments. How you will make a difference: Manage end to end payroll cycle for Safeguard Global s workers payroll post onboard. Maintain high knowledge on all of the companys payroll policies and governmental regulations impacting payroll preparation Investigate and correct payroll reports identifying out of balance payroll . Perform necessary review and approve payroll reports against housed information and client input Maintain on periodic basis KPI ,internal reporting ,payroll schedule and master payroll input . Ensure accurate and timely processing of payroll payment to workers. Working with clients to obtain/relay expert in-country requirements during workers life cycle. Monitor and maintain employee data , Ensure all employee records are up to date before the payroll processing. Point of contact for workers queries . Manage the funding/billing process for payroll completing charging sheet and generating sales invoices Maintain and store all relevant worker documentation through the life cycle of employment as per in country compliance and record keeping guidelines. Manage any changes in employment contracts, changes after initial onboard such as salary changes or benefits provided. Ensure timely responses to queries received from workers, internal support teams, ICP/ICE and clients . Work through compliant offboards for all workers whether on Indefinite or Fixed Term Contracts, this could be voluntary terminations or involuntary. Ensure background checks are completed as requested if not finalised prior to first payroll through Implementation. What will give you an advantage: Two to three years of working experience Established knowledge of payroll concepts, local payroll legislation for supported countries. Excellent written and oral communication skills in local language and English Ability to problem solve, strong attention to detail /analytical skill - Should be able Identify, Resolve and Mitigate issues Ability to multi-task and prioritise workload. Self-directed individual with initiative. Good attention to detail and excellent organisation skills. Who we are and what we do: Safeguard Global is . Global ! With offices worldwide, we help 1 5 00+ companies hire, manage, and pay employees in 170+ countries. Its all about people! Join us to meet diverse folks , explore new cultures, and connect with amazing folks from around the globe . Our G lobal Benefits Autonomy & Flexibility (Work in Any Way): Be supported with as much flexibility as possible. Bonding Leave: Enjoy paid leave to bond with your new family member. 2 Charitable Days: Contribute to causes you believe in. Reward & Recognition Program: Be rewarded for your success and championing our values. Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan. Why become a Guardian: International Environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise . Our Culture: We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve. Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace. Next Steps: To apply, please click on the following link. We wish you the best with your application. Our Guardian promise to you is to keep in touch to arrange the next stage s hould your application meet the positions requirements, and or a gentle update if you have been unsuccessful at this time. Welcome to the Future of Work! #LI-NG1 At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.