234 Query Management Jobs - Page 6

We are looking for a highly skilled and experienced Product Coordinator to join our team in Gorakhpur. The ideal candidate will have 3 to 8 years of experience in managing products and systems, with a strong background in microfinance business. Roles and Responsibility Engage actively with the sales team to resolve daily product and process-related issues. Coordinate with IT, Sales, Credit, and Operations teams to address queries promptly and provide ad hoc support. Identify product gaps, conduct research on product development, test viability, and communicate new launches. Ensure adequate training interventions on systems and processes, monitoring progress and publishing figures. Drive employee contests and incentives to boost motivation and productivity. Identify and ensure training needs of the team across regions are met. Provide ad hoc marketing support by raising requests from teams and providing collaterals. Identify and provide inputs for building a technology roadmap for microfinance business. Job At least 3 years of experience in managing products and systems, with domain experience being a plus. Experience working on Br Net system is preferred. Possess good knowledge of technology and IT platforms (LOS/LMS). Demonstrate effective query management and tracking skills. Exhibit excellent communication skills. A Post Graduate or Graduate degree in any discipline is required.

We are looking for a highly skilled and experienced Product Coordinator to join our team in Belgaum. The ideal candidate will have 3 to 8 years of experience in managing products and systems, with a strong background in microfinance business. Roles and Responsibility Engage actively with the sales team to resolve daily product and process-related issues. Coordinate with IT, Sales, Credit, and Operations teams to address queries promptly and provide ad-hoc support. Identify product gaps, conduct research on product development, test viability, and communicate new launches. Ensure adequate training interventions on systems and processes, monitoring progress and publishing results. Drive employee contests and incentives to boost motivation and productivity. Identify training needs and ensure all employees across regions are trained on products and processes. Provide ad-hoc marketing support by raising requests from teams and providing collaterals. Job At least 3 years of experience in managing products and systems, with domain experience being a plus. Experience working with Br Net system is preferred. Possess good knowledge of technology and IT platforms (LOS/LMS). Demonstrate effective query management and tracking skills. Exhibit strong communication abilities. Post Graduate or Graduate in any discipline.

We are looking for a highly skilled and experienced Product Coordinator to join our team in Patna. The ideal candidate will have 3 to 8 years of experience in managing products and systems, with a strong background in microfinance business. Roles and Responsibility Engage actively with the sales team to resolve daily product and process-related issues. Coordinate with IT, Sales, Credit, and Operations teams to address queries promptly and provide ad-hoc support. Identify product gaps, conduct research on product development, test viability, and communicate new launches. Ensure adequate training interventions on systems and processes, monitoring progress and publishing results. Drive employee contests and incentives to boost motivation and productivity. Identify training needs and ensure all employees across regions are trained on products and processes. Provide ad-hoc marketing support by raising requests from teams and providing collaterals. Identify and provide inputs for building a technology roadmap for microfinance business. Job At least 3 years of experience in managing products and systems, with domain experience being a plus. Experience working on Br Net system is preferred. Possess good knowledge of technology and IT platforms (LOS/LMS). Demonstrate effective query management and tracking skills. Exhibit excellent communication skills. A Post Graduate or Graduate degree in any discipline is required.

We are looking for a highly skilled and experienced Product Coordinator to join our team in Mysore. The ideal candidate will have at least 3 years of experience in managing products and systems, with a strong background in microfinance business. Roles and Responsibility Engage actively with the sales team to resolve daily product and process-related issues. Coordinate with IT, Sales, Credit, and Operations teams to address queries promptly and provide ad hoc support. Identify product gaps, conduct research on product development, test viability, and communicate new launches. Ensure adequate training interventions on systems and processes, monitor progress, and publish results. Drive employee contests and incentives to boost motivation and productivity. Identify and provide inputs for building a technology roadmap for microfinance business. Job At least 3 years of experience in managing products and systems, preferably in microfinance business. Experience working with Br Net system is preferred. Possess good knowledge of technology and IT platforms (LOS/LMS). Demonstrate effective query management and tracking skills. Exhibit strong communication skills. Post Graduate or Graduate in any discipline.

We are looking for a highly skilled and experienced Product Coordinator to join our team in Patna. The ideal candidate will have between 3 to 8 years of experience in managing products and systems, with a strong background in microfinance business. Roles and Responsibility Engage actively with the sales team to resolve daily product and process-related issues. Coordinate with IT, Sales, Credit, and Operations teams to address queries promptly and provide ad hoc support. Identify product gaps, conduct research on product development, test viability, and communicate new launches. Ensure adequate training interventions on systems and processes, monitor progress, and publish results. Drive employee contests and incentives to boost motivation and productivity. Identify training needs and ensure all employees across regions are trained on products and processes. Provide ad hoc marketing support by raising requests from teams and providing collaterals. Identify and provide inputs for building a technology roadmap for microfinance business. Job At least 3 years of experience in managing products and systems, with domain experience being a plus. Experience working on Br Net system is preferred. Possess good knowledge of technology and IT platforms (LOS/LMS). Demonstrate effective query management and tracking skills. Exhibit strong communication skills. A Post Graduate or Graduate degree in any discipline is required.

We are looking for a highly skilled and experienced Product Coordinator to join our team in Jaipur. The ideal candidate will have 3 to 8 years of experience in managing products and systems, with a strong background in microfinance business. Roles and Responsibility Engage actively with the sales team to resolve daily product and process-related issues. Coordinate with IT, Sales, Credit, and Operations teams to address queries promptly and provide ad-hoc support. Identify product gaps, conduct research on product development, test viability, and communicate new launches. Ensure adequate training interventions on systems and processes, monitoring progress and publishing results. Drive employee contests and incentives to boost motivation and productivity. Identify and ensure training needs of the team across regions are met. Provide ad-hoc marketing support by raising requests from teams and providing collaterals. Identify and provide inputs for building a technology roadmap for microfinance business. Job At least 3 years of experience in managing products and systems, with domain experience being a plus. Experience working on Br Net system is preferred. Possess good knowledge of technology and IT platforms (LOS/LMS). Demonstrate effective query management and tracking skills. Exhibit excellent communication skills. A Post Graduate or Graduate degree in any discipline is required.

Step into the role of FCS Analyst, where you'll provide first-class support in the field of Sanction Screening and Fin Crime Domain Roles And Responsibilities To fully support the Control Environment ensuring Barclays complies with all regulatory requirements Responsible for the identification of non-compliant cross border payments (with missing or incomplete information) To review data within the Control IT sampling tool, review customer account information (SOLD & Full serve) and raise swift request for information to other Financial Institutions in the Query Management system (QMS) The Role holder must be detailed oriented with the ability to multitask, prioritize work assignments, communicate effectively with internal staff and counter parties, and complete assignments accurately and in a timely manner To develop existing control testing strategies looking for automation opportunities To provide specialist, objective analytical insight based on data and/or control output Utilize testing and control analysis to drive improvement opportunities through to implementation To formulate and present recommendations based on analysis to influence the decisions of senior management To confirm compliance with existing work practices and policy Key Skills Required For This Role Include Fin Crime Financial/ Sanction Screening Stakeholder Management Proficiency in Microsoft Office, Excel, Word and PowerPoint You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills This role can be based in Noida Purpose of the role To support Screening with day-to-day processing, reviewing, reporting, trading and issue resolution, making decisions in line with comply with relevant regulatory and industry standards Accountabilities Support with day-to-day screening initiatives including processing, reviewing, reporting, trading and issue resolution through lending technical expertise Execution of screening checks on customers, transactions, and other activities to identify potential risks and comply with regulatory requirements Collaboration with teams across the bank to align and integrate screening processes Identification of areas for improvement and providing recommendations for change in screening processes Development and implementation of screening procedures and controls to mitigate risks and maintain operational efficiency Development of reports and presentations on screening performance Identification of industry trends and developments to implement best practice in screening Services Participation in projects and initiatives to improve screening efficiency and effectiveness Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources They supervise a team, allocate work requirements and coordinate team resources If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams Check work of colleagues within team to meet internal and stakeholder requirements Provide specialist advice and support pertaining to own work area Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise Make judgements based on practise and previous experience Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements Build relationships with stakeholders/ customers to identify and address their needs All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship our moral compass, helping us do what we believe is right They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge and Drive the operating manual for how we behave

Step into the role of FCS Analyst, where you'll provide first-class support in the field of Sanction Screening and Fin Crime Domain Roles And Responsibilities To fully support the Control Environment ensuring Barclays complies with all regulatory requirements Responsible for the identification of non-compliant cross border payments (with missing or incomplete information) To review data within the Control IT sampling tool, review customer account information (SOLD & Full serve) and raise swift request for information to other Financial Institutions in the Query Management system (QMS) The Role holder must be detailed oriented with the ability to multitask, prioritize work assignments, communicate effectively with internal staff and counter parties, and complete assignments accurately and in a timely manner To develop existing control testing strategies looking for automation opportunities To provide specialist, objective analytical insight based on data and/or control output Utilize testing and control analysis to drive improvement opportunities through to implementation To formulate and present recommendations based on analysis to influence the decisions of senior management To confirm compliance with existing work practices and policy Key Skills Required For This Role Include Fin Crime Financial/ Sanction Screening Stakeholder Management Proficiency in Microsoft Office, Excel, Word and PowerPoint You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills This role can be based in Pune Purpose of the role To support Screening with day-to-day processing, reviewing, reporting, trading and issue resolution, making decisions in line with comply with relevant regulatory and industry standards Accountabilities Support with day-to-day screening initiatives including processing, reviewing, reporting, trading and issue resolution through lending technical expertise Execution of screening checks on customers, transactions, and other activities to identify potential risks and comply with regulatory requirements Collaboration with teams across the bank to align and integrate screening processes Identification of areas for improvement and providing recommendations for change in screening processes Development and implementation of screening procedures and controls to mitigate risks and maintain operational efficiency Development of reports and presentations on screening performance Identification of industry trends and developments to implement best practice in screening Services Participation in projects and initiatives to improve screening efficiency and effectiveness Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources They supervise a team, allocate work requirements and coordinate team resources If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams Check work of colleagues within team to meet internal and stakeholder requirements Provide specialist advice and support pertaining to own work area Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise Make judgements based on practise and previous experience Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements Build relationships with stakeholders/ customers to identify and address their needs All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship our moral compass, helping us do what we believe is right They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge and Drive the operating manual for how we behave

Converting Requisition to PO (Manual) Invoice processing, (2 way & 3 way matching) Vendor setup / modify existing vendors Payment Scheduling and monitoring AP Close / Schedule activity Helpdesk T&E Audits Efficient query management and resolution as defined by the Process Escalation to the supervisor for issues that cannot be handled basis materiality Prepare process related reports Prioritization of tasks e.g. escalated query handling Resolve queries having Inter team dependencies e.g. Invoice Status, Payments etc. Qualifications B.Com /M.Com / BBA / MBA

JD CDM: 2 to 3 yrs of minimum Clinical Data Management experience Must have exposure to Study Start up, Conduct and Study Closeout. If not three phases should have good exposure to minimum two phases. Rave (Medidata) or Veeva EDC hands on experience is must. Must Have: Setup experience should have knowledge of DMP (Data Management Plan) creation, Edit check creation, Data Transfer specification creation, UAT knowledge (not mandatory). Conduct Experience Data Cleaning experience (Query Handling), Postproduction Changes, SAE reconciliation, LAB Reconciliation, ECOA/EPRO Reconciliation, PK/PD Reconciliation, Dataset review etc . Study Lock Freezing/Locking, should have good experience of Study lock Client facing role and Mentoring are added advantage. 1 Execute Data Management Activities I.e., Data Cleaning, Executing Manual and System checks, Update relevant trackers, Discrepancy and query management, Issue resolution, Database lock activities. 2 Participate in innovation and process improvement initiatives. 3 Identify and develop action plan in coordination with the TL for activities not meeting the client SLAs. 4 Archive all necessary information for audit purposes according to quality and security requirements, to ensure reliable and timely retrieval of documentation and information. 5 Support multiple clinical trials, across diverse therapeutic areas, to successful conclusion and provide technical oversight when required. 6 Study Setup hands on experience. 7 Working exposure in RAVE/VEEVA EDC, Knowledge of Spotfire reporting tool , 8 Third party data handling experience (Lab, PK, Image etc), Client facing role (experience in client communication)

Job Summary CDM: 6 yrs of minimum Clinical Data Management experience Must have exposure to Study Start up, Conduct and Study Closeout. If not three phases should have good exposure to minimum two phases. Rave (Medidata) or Veeva EDC hands on experience is must. Must Have: Setup experience should have knowledge of DMP (Data Management Plan) creation, Edit check creation, Data Transfer specification creation, UAT knowledge (not mandatory). Conduct Experience Data Cleaning experience (Query Handling), Postproduction Changes, SAE reconciliation, LAB Reconciliation, ECOA/EPRO Reconciliation, PK/PD Reconciliation, Dataset review etc . Study Lock Freezing/Locking, should have good experience of Study lock Client facing role and Mentoring are added advantage. 1 Execute Data Management Activities I.e., Data Cleaning, Executing Manual and System checks, Update relevant trackers, Discrepancy and query management, Issue resolution, Database lock activities. 2 Participate in innovation and process improvement initiatives. 3 Identify and develop action plan in coordination with the TL for activities not meeting the client SLAs. 4 Archive all necessary information for audit purposes according to quality and security requirements, to ensure reliable and timely retrieval of documentation and information. 5 Support multiple clinical trials, across diverse therapeutic areas, to successful conclusion and provide technical oversight when required. 6 Study Setup hands on experience. 7 Working exposure in RAVE/VEEVA EDC, Knowledge of Spotfire reporting tool , 8 Third party data handling experience (Lab, PK, Image etc), Client facing role (experience in client communication

WNS Global Services Inc. (NYSEWNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the groups over 44,000+ Professionals serve across 60 delivery centers in 16 countries worldwide. Our mission as an organization is guided by our CIRCLE of ValuesClient First, Integrity, Respect, Collaboration, Learning, Excellence. Converting Requisition to PO (Manual) Invoice processing, (2 way & 3 way matching) Vendor setup / modify existing vendors Payment Scheduling and monitoring AP Close / Schedule activity Helpdesk T&E Audits Efficient query management and resolution as defined by the Process Escalation to the supervisor for issues that cannot be handled basis materiality Prepare process related reports Prioritization of tasks e.g. escalated query handling Resolve queries having Inter team dependencies e.g. Invoice Status, Payments etc. Qualifications B.Com /M.Com / BBA / MBA Additional Information Oral communication English as a first language. Able to communicate with all customers and team members in a professional and confident manner Written communication able to communicate through email with clear and complete instructions/responses in a timely fashion (see department flextime and WFH policy for email timeliness and expectations) Willingness to build and maintain cooperative working relationships with community and divisional team members Proficient in MS Word, Excel and Outlook

Location - Bangalore/Cochin/Kochi/Hyderabad/Karnataka/Kerala/Mysore/Telangana - Understand and follow study start-up, conduct, and close out activities per the standard process, which will be made known to Service Provider and to the Data Manager in advance and in writing by Baxter. - Act as a single point of contact from the Service Provider for the studies as assigned - Prepare/review eCRFs, Edit checks, and Custom Functions requirement document - Prepare or review edit checks requirement and functional test script document - Perform functional testing for eCRF/edit checks and Custom Functions - Identify reports and DM Tables requirements and prepare a report specification document - Review and provide feedback for study conduct activities performed by the Service Provider peer data reviewer as and when required - Train Study Team / Sites on EDC - Perform Query management and manage manual edits checks follow-up messages, etc. - Performing AE reconciliation and preparing material for AE reconciliation meeting and schedule it - Provide inputs to Data Review Plan.

Treasury in NBFC/ Bank or someone who understands NBFC sector well. Below is what the job would comprise. Fund raising for the company through Term loan, ECB, NCD, DA, PTC etc.. Maintain relationship with the existing lenders and onboard new lenders Resolving queries of the existing lenders (Banks, NBFCs, Mutual Funds, Insurance Companies etc...) on debt proposals of the Company Negotiating and closing Term Sheet/ Sanction letter and other legal documents with lenders/ investors Coordinate and develop excellent relationships with internal and external stakeholders

Hi, We are hiring for the Leading ITES Company for Travel Audit Analyst Profile. Overview A Travel Audit Analyst is responsible for reviewing and auditing employee travel and expense claims to ensure compliance with company policies and financial guidelines. The role involves processing time and expense reports, managing queries, and utilizing tools like Concur and AppZen for claim verification. It requires strong skills in financial accounting, MS Office (especially Excel), and problem-solving, along with the ability to work independently and communicate effectively. Key Skills: Minimum 1 yr Experience in financial accounting & reporting. Experience of working in various claim management tools, e.g., Appzen, Concur Any Graduate To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a)To Apply for above Job Role ( Bangalore) Type : Job Code # 561 Job Description: Bachelors degree in commerce or equivalent 1 to 4 years of relevant experience Experience in financial accounting & reporting, time & Expense processing, query mgmt. Strong and proven proficiency in MS Office (mainly Excel, Word, Power Point) Adaptable to different technology and/or software application tools Experience of working in various claim management tools, e.g., Appzen, Concur Ability to work independently Problem Solving expertise Sense of urgency to meet agreed-upon deliverables schedules Strong verbal and written communications skills

A Frontline HR Query Management Executive who should handle end-to-end HR queries across the entire employee lifecycle in a global company. Experience: 3-5 years in HR operations, employee support, or shared services A) Employee Support & Query Resolution First point of contact for employees regarding all HR-related queries. Ensures prompt and accurate responses within SLA timelines. Uses a ticketing system to log, track, and resolve cases efficiently. B) HR Policy & Compliance Guidance Provides guidance on global and local HR policies, ensuring compliance. Advises on benefits, payroll, and taxation regulations across different geographies. C) HR Systems & Self-Service Enablement Supports employees in navigating HR tech platforms (HRIS, self-service portals, etc.). Trains employees and managers on new system features or process changes. D) Case Escalation & Resolution Management Escalates complex queries to specialized HR teams (e.g., Payroll, Employee Relations). Follows up on escalated cases to ensure closure and resolution. E) Employee Experience & Insights Analyzes query trends to identify recurring issues and recommend process improvements. Collaborates with HR leadership to enhance employee experience. Key Competencies & Skills A. Functional Skills HR Knowledge - Strong understanding of policies, payroll, benefits, and compliance. HR Systems Proficiency - Familiarity with HRMS platforms Query Management - Ability to handle multiple queries and meet resolution SLAs. Documentation & Compliance - Maintains records of HR interactions, ensuring audit readiness. B. Soft Skills & Behavioral Traits Empathy & Employee-Centric Approach - Engages employees with a problem-solving mindset. Communication & Multilingual Ability - Articulates responses clearly in different languages (if needed). Time Management & Prioritization - Balances high query volumes with efficiency. Attention to Detail - Ensures accuracy in responses and process adherence. Cultural Sensitivity - Understands regional nuances in HR policies and employee expectations. Key Metrics for Success First-Response Time: Queries acknowledged within 4-6 hours Resolution Time: 90% of cases closed within 48-72 hours Employee Satisfaction Score: Maintains 85%+ satisfaction rating Knowledge Base Utilization: 50% of employees use self-service options post-training

Roles and Responsibilities: Oversee daily finance & accounts operations, specifically invoice and GRIR management . Supervise invoice processing tasks with priority-based handling and adherence to SLAs. Review and clear GRIR open items regularly to maintain system accuracy. Handle Exports and Capex invoice processing after validating necessary approvals. Manage end-to-end query resolution including analysis, stakeholder follow-ups, and closure. Lead, mentor, and monitor the performance of team members while managing workload distribution. Act as the primary point of contact for clients , supporting integration and access to relevant systems. Handle escalations promptly and identify opportunities for process improvements . Desired Candidate Profile: 3 to 5 years of relevant experience in Accounts Payable (AP) / General Ledger (GL) At least 12 years in a team lead or supervisory role Strong working knowledge of SAP and MS Excel Excellent communication skills in English (verbal & written) and spoken Hindi Strong problem-solving and analytical thinking Detail-oriented and proactive with leadership qualities

Skill required:Query Management - Service Desk Voice Support Designation:Customer Service Associate Job Location:Noida Qualifications:Any Graduation Years of Experience:1-3 What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's. The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues. This role is aligned to our Service Desk team which is responsible for providing 1st level customer service support to clients with respect to their operations. The team acts as a Single Point of Contact ("SPOC") to meet the communication needs of both users and clients, and to satisfy both customers and clients. In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements. What are we looking for Ability to work well in a team Adaptable and flexible Agility for quick learning Collaboration and interpersonal skills Written and verbal communication Roles and Responsibilities In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Noida

Skill required:Query Management - Service Desk Voice Support Designation:Customer Support Associate Job Location:Bengaluru Qualifications:Any Graduation Years of Experience:1-3 What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's. The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues. This role is aligned to our Service Desk team which is responsible for providing 1st level customer service support to clients with respect to their operations. The team acts as a Single Point of Contact ("SPOC") to meet the communication needs of both users and clients, and to satisfy both customers and clients. In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements What are we looking for Ability to work well in a team Adaptable and flexible Agility for quick learning Collaboration and interpersonal skills Written and verbal communication Roles and Responsibilities In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Bengaluru

Skill required:Query Management - Service Desk Designation:Management Level - New Associate Job Location:Mumbai Qualifications:Any Graduation Years of Experience:0 to 1 years What would you do The responsibility of an advisor as customer service associate will be to assist our customers end to end for any queries around billing, package related and technical support. Requires advisor to personalize the conversation, manage productivity, display strong communication skills and create sales opportunity. Candidates needs to display attention to detail, show ownership and be able to embrace feedback. Ability to multi-task in usage of different applications and adhere to key compliance measures. Strong customer service skills Strong verbal English language proficiency. Ability to multi-task in usage of different applications and tools Analytical and Problem-Solving skills Team-work - Liaise with other support teams as required to resolve requests/issues in a timely manner Attention to Detail -Ensure proper documentation, notification, escalation, tracking and follow up of all incidents Ownership of the customer journey with quick and accurate resolution. This role is aligned to our Service Desk team which is responsible for providing 1st level customer service support to clients with respect to their operations. The team acts as a Single Point of Contact (\'SPOC\') to meet the communication needs of both users and clients, and to satisfy both customers and clients. In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements. What are we looking for Adaptable and flexible Ability to perform under pressure Problem-solving skills Detail orientation Ability to establish strong client relationship Able to work on a flexible basis as determined by the business needs Ability to work under pressure Team worker Positive Attitude Quick Learner Punctual and Disciplined Good Communication skills Customer Focussed Results driven High standards of Integrity Attention to detail Any graduate from Govt. recognized universities 10+2 Under-graduates with minimum 6 months prior experience preferred Customer satisfaction metrics like CSAT and NPS Productivity Metrics like AHT and Break Adherence Quality and Compliance metrics as defined by process Knowledge Check Scores Attendance Revenue metrics like Sales & Credit per chat First Time Resolution of customer query Roles and Responsibilities In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Mumbai

As a Senior Manager - Sourcing, you will be responsible for overseeing sourcing operations, focusing on fabric management, vendor query management, fabric follow-up, fabric price negotiation, and various buying activities to ensure an efficient and effective supply chain. Roles and Responsibilities: Lead and manage fabric management processes. Handle vendor queries efficiently and effectively. Follow up on fabric orders and ensure timely delivery. Negotiate fabric prices with suppliers to achieve cost-effective solutions. Oversee all buying activities, including procurement and inventory management. Qualifications: 8-10 years of experience in sourcing or related field. Strong fabric management skills. Excellent vendor communication and negotiation capabilities. Proficient in buying activities and procurement processes. " Who are we Myntra is India s leading fashion and lifestyle platform, where technology meets creativity. As pioneers in fashion e-commerce, we ve always believed in disrupting the ordinary. We thrive on a shared passion for fashion, a drive to innovate to lead, and an environment that empowers each one of us to pave our own way. We re bold in our thinking, agile in our execution, and collaborative in spirit. Here, we create MAGIC by inspiring vibrant and joyous self-expression and expanding fashion possibilities for India, while staying true to what we believe in. We believe in taking bold bets and changing the fashion landscape of India. We are a company that is constantly evolving into newer and better forms and we look for people who are ready to evolve with us. From our humble beginnings as a customization company in 2007 to being technology and fashion pioneers today, Myntra is going places and we want you to take part in this journey with us. Working at Myntra is challenging but fun - we are a young and dynamic team, firm believers in meritocracy, believe in equal opportunity, encourage intellectual curiosity and empower our teams with the right tools, space, and opportunities.

Skill required:Query Management - Service Desk Voice Support Designation:Customer Service associate Job Location:Mumbai Qualifications:Any Graduation Years of Experience:1-3 What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's. The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues. This role is aligned to our Service Desk team which is responsible for providing 1st level customer service support to clients with respect to their operations. The team acts as a Single Point of Contact ("SPOC") to meet the communication needs of both users and clients, and to satisfy both customers and clients. In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements. What are we looking for Ability to establish strong client relationship Ability to manage multiple stakeholders Ability to meet deadlines Ability to perform under pressure Collaboration and interpersonal skills Roles and Responsibilities In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Mumbai

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atgenpact.comand onLinkedIn,X,YouTube, andFacebook. Inviting applications for the role of Direct Procurement, Management Trainee/Assistant Manager Manages the progress and performance of the Procurement team and is a direct supervisor who has closest proximity with Procurement specialist analyst and Procurement Management trainees. Scope of service includes the end-to-end Procurement and AP process, PR and PO creation, vendor master management, goods receipting, procurement related hold resolution, invoice processing, issue and hold resolution, vendor query management and AP related reconciliation activities. Responsibilities • Qualify or reject purchase orders with detailed directions. • Establish and maintain internal and external partner relationships. • Collaborate with partners and Sales to modify purchase orders to meet customer needs promptly. • Explain key internal processes to vendor partners and Account Managers. • Update the status of aging purchase orders and follow up with partners on scheduled shipments. • Maintain part number information within CDW database, updating pricing and product line instructions for Sales. • Ensure the flow of information from partners to CDW. • Follow established procedures for daily work requirements and responsibilities. • Utilize new process improvement resources. • Stay current on departmental policies and product lines to ensure correct processing of drop ship purchase orders. • Work with management on approving exceptions outside departmental guidelines. • Seek assistance from Senior Specialist and Supervisor to resolve complex issues. • Review and analyse purchase orders for assigned product lines • Proactively work on issues causing purchase order placement delays and support additional information collection. • Communicate to Order Management or Master Data Teams regarding Item Master issues. • Contact person for client and internal stakeholders for any procurement related issues; owns regular operation rhythm. • Oversee process KPI’s and metrics, provide deep analysis with understanding of root causes. • Provide technical guidance and share knowledge on processes and systems within the team in daily operations, train new joiners • Support and coordinate the team on daily processing/operations, workload allocation • Assist to hire, groom and help new members to onboard • Provide input for promotions and staff reviews • Facilitate regular 1 on 1 meetings and direct goal development and progress • Perform weekly trending-based coaching to manage team members’ performance • Handle a Team of FTEs and be responsible for day-to-day quality assurance, monitoring and coaching of the team • Manage the flow of day-to-day operation, Respond to customer queries and concerns Qualifications we seek in you! Minimum Qualifications / Skills • Bachelor's degree • 5+ years of professional experience in Source to Procure. • Industry Experience - Services or hi-tech industry • Knowledge on end-to-end Procurement and AP process, PR and PO creation, vendor master management, goods receipting, procurement, related hold resolution, invoice processing, issue and hold resolution, vendor query management and AP related reconciliation activities. • Ability to define and articulate underlying process gaps and resolve challenges, complex issues Preferred Qualifications/ Skills • Ability to learn quickly • Diploma / Post Graduation in International supply chain management / Sourcing Management • Excellent Communication skill and the ability to engage customers in significant discussions • Oracle, ServiceNow, SAP, knowledge and experience would be an added advantage • Possess the following key behaviors: Accountability, Planning and Organization, Teamwork, Flexibility and Problem Solving • Proficiency in coaching skills and with high level of confidentiality and professionalism Why join Genpact? • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation • Make an impact – Drive change for global enterprises and solve business challenges that matter • Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today. Inviting applications for the role of Direct Procurement Analyst, Process Developer The Direct Procurement Associate is responsible for working closely with our vendor partners and our customers in ensuring that all purchase orders are processed in a timely manner and billed correctly to CDW. This role is a buyer on the Drop Ship team who buys products for specific lines, providing product requirement guidance to Sales, and follows through with the fulfillment of each purchase . Responsibilities • Qualify or reject purchase orders with detailed directions. • Establish and maintain internal and external partner relationships. • Collaborate with partners and Sales to modify purchase orders to meet customer needs promptly. • Explain key internal processes to vendor partners and Account Managers. • Update the status of aging purchase orders and follow up with partners on scheduled shipments. • Maintain part number information within CDW database, updating pricing and product line instructions for Sales. • Ensure the flow of information from partners to CDW. • Follow established procedures for daily work requirements and responsibilities. • Utilize new process improvement resources. • Stay current on departmental policies and product lines to ensure correct processing of drop ship purchase orders. • Work with management on approving exceptions outside departmental guidelines. • Seek assistance from Senior Specialist and Supervisor to resolve complex issues. • Review and analyse purchase orders for assigned product lines • Proactively work on issues causing purchase order placement delays and support additional information collection. • Communicate to Order Management or Master Data Teams regarding Item Master issues. Qualifications we seek in you! Minimum Qualifications / Skills • Any graduate • Industry Experience - Services or hi-tech industry • 2 years’ experience in Procurement Management • Process/Domain Experience: o Procurement Management o Coordination with Logistics / Supply chain teams o Knowledge on end-to-end Procurement and AP process, PR and PO creation, vendor master management, goods receipting, procurement, related hold resolution, invoice processing, issue and hold resolution, vendor query management and AP related reconciliation activities. o Should have basic understanding of End-to-End Sourcing & Procurement processes & its implications. Preferred Qualifications/ Skills • Proficient in Microsoft Office applications. • Excellent verbal and written communication skills with the ability to effectively interact with all stakeholders. • Excellent organizational and creative problem-solving skills. • Demonstrated resourcefulness with critical attention to details. • History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines. • Demonstrated ability to quickly learn new systems and processes and put them into practical use. • Diploma / Post Graduation in International supply chain management / Sourcing Management • Excellent Written & Verbal Communication – CEFR Level – B1 or B2 • Service Now, Oracle, SAP, knowledge and experience would be an added advantage Why join Genpact? • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation • Make an impact – Drive change for global enterprises and solve business challenges that matter • Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today. Inviting applications for the role of Direct Procurement, Management Trainee/Assistant Manager Manages the progress and performance of the Procurement team and is a direct supervisor who has closest proximity with Procurement specialist analyst and Procurement Management trainees. Scope of service includes the end-to-end Procurement and AP process, PR and PO creation, vendor master management, goods receipting, procurement related hold resolution, invoice processing, issue and hold resolution, vendor query management and AP related reconciliation activities. Responsibilities • Qualify or reject purchase orders with detailed directions. • Establish and maintain internal and external partner relationships. • Collaborate with partners and Sales to modify purchase orders to meet customer needs promptly. • Explain key internal processes to vendor partners and Account Managers. • Update the status of aging purchase orders and follow up with partners on scheduled shipments. • Maintain part number information within CDW database, updating pricing and product line instructions for Sales. • Ensure the flow of information from partners to CDW. • Follow established procedures for daily work requirements and responsibilities. • Utilize new process improvement resources. • Stay current on departmental policies and product lines to ensure correct processing of drop ship purchase orders. • Work with management on approving exceptions outside departmental guidelines. • Seek assistance from Senior Specialist and Supervisor to resolve complex issues. • Review and analyse purchase orders for assigned product lines • Proactively work on issues causing purchase order placement delays and support additional information collection. • Communicate to Order Management or Master Data Teams regarding Item Master issues. • Contact person for client and internal stakeholders for any procurement related issues; owns regular operation rhythm. • Oversee process KPI’s and metrics, provide deep analysis with understanding of root causes. • Provide technical guidance and share knowledge on processes and systems within the team in daily operations, train new joiners • Support and coordinate the team on daily processing/operations, workload allocation • Assist to hire, groom and help new members to onboard • Provide input for promotions and staff reviews • Facilitate regular 1 on 1 meetings and direct goal development and progress • Perform weekly trending-based coaching to manage team members’ performance • Handle a Team of FTEs and be responsible for day-to-day quality assurance, monitoring and coaching of the team • Manage the flow of day-to-day operation, Respond to customer queries and concerns Qualifications we seek in you! Minimum Qualifications / Skills • Bachelor's degree • 5+ years of professional experience in Source to Procure. • Industry Experience - Services or hi-tech industry • Knowledge on end-to-end Procurement and AP process, PR and PO creation, vendor master management, goods receipting, procurement, related hold resolution, invoice processing, issue and hold resolution, vendor query management and AP related reconciliation activities. • Ability to define and articulate underlying process gaps and resolve challenges, complex issues Preferred Qualifications/ Skills • Ability to learn quickly • Diploma / Post Graduation in International supply chain management / Sourcing Management • Excellent Communication skill and the ability to engage customers in significant discussions • Oracle, ServiceNow, SAP, knowledge and experience would be an added advantage • Possess the following key behaviors: Accountability, Planning and Organization, Teamwork, Flexibility and Problem Solving • Proficiency in coaching skills and with high level of confidentiality and professionalism Why join Genpact? • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation • Make an impact – Drive change for global enterprises and solve business challenges that matter • Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.