157 Query Management Jobs - Page 6

Role & responsibilities Handling customer queries / complaints primarily on emails, letters and calls for Retail Liabilities Adhere to agent-level Service Level Agreement (SLAs) specific by the process Ensure adherence to time schedules (Turn Around Time) Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Provide inputs to improve work procedures that can enhance overall team performance. Preferred candidate profile Graduate Atleast 1-3 years experience with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Senior Analyst- Accounts Payable What this job involves - Receive and verify invoices for goods and services Monitor the weekly pay-run and record the manual cheque entries for accounting purpose. Preparing Daily Reports Inventory/Quality/Exception List Tracking and monitoring the aged items and take effective steps for closure. Handle mailbox for request and query management Perform daily transactions as per standard operating procedures Daily SLA adherence and reporting Provide assistance during internal/ external audits Perform WHT / TDS / TCS / GST workings as per country requirement Perform User Acceptance Training and Testing Provide new hire orientation and process training Perform other duties assigned as and when required i.e. process improvement initiatives, system implementation and ad-hoc projects Sounds like you To apply you need to have- Strong Finance background, Commerce graduate or Postgraduate is preferred. Preferably 3 to 5 years of working experience in AP MNC. Ability to multi-task and work in a dynamic and fast paced environment Team player and yet able to work independently SAP, PeopleSoft or Large Scale ERP financial systems experience a plus. Performance objectives Fulfil agreed SLAs with Onshore finance teams Improved internal procedures and compliance with policies Key skills Strong Excel skills Excellent analytical, interpersonal and communication skills with all levels of management

Job Title: Help Desk Executive Location: Gaur Yamuna City, Dankaur (Residential Township) Department: Facility Management / Customer Service Job Summary: We are seeking a courteous, proactive, and customer-focused Help Desk Executive to manage the front-facing operations of the residential help desk at Gaur Yamuna City. The ideal candidate will serve as the first point of contact for residents and guests, ensuring prompt, polite, and professional service for all queries, complaints, and requests. Key Responsibilities: Act as the primary point of contact at the resident help desk. Receive and log complaints, service requests, and feedback from residents. Coordinate with housekeeping, maintenance, security, and engineering teams for issue resolution. Monitor and update complaint registers (manual and/or software-based). Ensure timely closure and follow-up of resident complaints. Assist in communication and coordination during emergencies or township events. Maintain visitor records, contractor entries, and vendor check-ins if required. Ensure the lobby/reception/help desk area is neat, professional, and well-organized. Generate daily and weekly MIS reports for management. Escalate unresolved issues to senior management or the Facility Manager. Key Skills & Competencies: Excellent verbal and written communication (English and Hindi). Strong interpersonal and problem-solving skills. Basic knowledge of Microsoft Office (Excel, Word, Outlook). Ability to handle resident grievances with patience and professionalism. Multitasking and organizational skills. Additional Requirements: Candidate should be residing nearby or willing to relocate to Dankaur / Gaur Yamuna City . Smart personality with a customer-first approach.

Job description Bangalore, India Job category Finance Associate/Senior Associate - Accounts Payable Are you service minded and have a can-do attitude with continuous improvement as one of your career objectivesJoin Finance Global Business Services (GBS), Bangalore at Novo Nordisk and get a life-changing career. About the department Finance GBS was established in 2007, is currently responsible for supporting Accounting, Accounts Payable, Procurement, Commercial Analytics, Financial Planning & Analysis, Digitalisation and Communicationfor Head Quarters at Denmark, North America, International Operations & GBS Bangalore. The position Responsible for handling accounts Payable tasks including Invoice Processing, Review & Controls, Month end close, discrepancy management, follow ups, fall out clearing, reporting as well as support to affiliates in Europe The overall goal is to fulfil targets set up by the Team Leader /Associate Manager and GBS Finance Management jointly Invoice processing which are allocated on a daily basis Intercompany transactions Vendor master data maintenance-Normal, eProcure, Employee and HCP Query Management, Reporting and Controls Qualifications & Experience Bachelor of commerce or equivalent Qualification Good academic track records and grades 0 - 3 years of experience within an accounting/economy function from a larger organisation. Experience working with SAP ERP system is added advantage Candidates with experience working in AP in a global company Strong communication skills (oral & written) Strong Accounting Knowledge Proficient Computer skills (MS Office) Social-Team workBeing helpful, respectful, approachable and team oriented Working at Novo Nordisk At Novo Nordisk, we create value by putting patients first. Every ten seconds two people are diagnosed with diabetes and more than 463 million people worldwide need us. Working here is not just a way to make a living, but a way to make a difference. At Novo Nordisk we use our skills, dedication and ambition to help people with diabetes, obesity, haemophilia and growth disorders. We offer you the chance to be part of a truly global work place, where passion and engagement are met with opportunities for professional and personal development. Contact Please click on apply to submit your resume. 9th September 2022 We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we re life changing. Print job Send to e-mail Related jobs

Urgent requirement for BDS/BAMS/BHMS with 0-4yrs exp Walk in: Time : 10am to 5pm Date :06th June 2025 & 07th June 2025 Contact: Mounika- 7093748181 or 04067779332 Venue : Yashoda Corporate Office Plot No 64 8-2-248/1/7/64, Cooperative Housing Society, Nagarjuna Hills, Panjagutta. Icici bank Lane First Left & First Right Yashoda Building

Overview Skills:- HR Finance and IT systems, HRIS Systems, Reach and finance systems understanding, Basic skills should be in HR systems or source systems, Query management or ticket management either in finance or HR Location: - Hyderabad, Bangalore, Gurgaon Experience :- 3-5 Years Shift Timings :- 2.00 pm - 11.00 pm Reach Lite Analyst Omnicom Global Solutions, Hyderabad, Telangana, India. We are hiring a Reach Lite Analyst to support key processes across Reach Lite and Microsoft Dynamics 365. This role involves updating AX panels, resolving onboarding/offboarding issues via Project Triangle, managing ServiceNow tickets for access roles, and ensuring accurate quarterly user access reviews. The ideal candidate is detail-oriented, collaborative, and comfortable working closely with cross-functional teams to resolve access and support issues efficiently. They are resourceful, organized and love a sense of accomplishment. Friendly and enjoy working with a diverse group of people. A team player with exceptional communication skills who continually strives to build strong relationships. Is highly pro-active with the ability to multi-task and resolve conflicts quickly. Thrives in a fast-paced working environment About Omnicom Global Solutions Omnicom Global Solutions is an integral part of Omnicom Group, a leading global marketing and corporate communications company. Omnicom’s branded networks and numerous specialty firms provide advertising, strategic media planning and buying, digital and interactive marketing, direct and promotional marketing, public relations, and other specialty communications services to over 5,000 clients in more than 70 countries. Omnicom Global Solutions India plays a key role for our group companies and global agencies by providing stellar products, solutions, and services in the areas of Creative Services, Technology, Marketing Science (Data & Analytics), Advanced Analytics, Market Research, Business Support Services, Media Services, and Project Management. We currently have 4000+ awesome colleagues in Omnicom Global Solutions India who are committed to solving our clients’ pressing business issues. We are growing rapidly and looking for talented professionals like you to be part of this journey. Let us build this, together! Responsibilities Client & Agency Service: Ensure AX Panels are properly updated in Reach Lite Resolve employee onboarding and offboarding issues related to Project Triangle (Internal onboarding/offboarding process for the D365 application). Work closely with D365 F&O Analyst to resolve errors, address access and user support issues Responsible for opening Service Now tickets for security roles, such as Timesheet Approver, following tickets through to completion and notifying users when roles have been added Review user access quarterly and properly document approval Qualifications This may be the right role for you if you have. 3 - 5 years of advertising agency or related experience Passion for marketing strategy Excel and PowerPoint proficiency Excellent communication skills: verbal, written, presentation and interpersonal Collaborative with the ability to build positive relationships with agency colleagues, and partner agencies Attention to detail Self-starter with a strong work ethic

Proven experience as a Collection Specialist or similar role Knowledge of Collection procedures Experience on SAP/Oracle

Following our Business Code of Conduct and always acting with integrity and due diligence - Identifying operational improvements and finding solutions by applying CI tools and techniques - Responsible for completing tasks and transactions within agreed metrics - To support and coordinate HR shared services activities and deliver within agreed SLA on TAT and Accuracy - Knows and applies fundamental work theories/concepts/processes in own areas of work - Lead reporting as well as query management - Good working relationship with teams within and outside People Operations, with partners - To answer all queries promptly, accurately and deliver a great customer service You will need Basic MS Office - Excel, Word Eye-to-Detail Speed and Accuracy Planning and Organising Basic Numeracy skills- Work experience in a HR Shared service-based environment.

Account Payable Associate - India, Chennai - Hybrid, Office-Based ICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development We are currently seeking an Accounts Payable Associate to join our diverse and dynamic team. As an Accounts Payable Associate at ICON, you will play a pivotal role in managing financial transactions, ensuring accurate records, and contributing to the smooth financial operations that support the advancement of inNvative treatments and therapies through clinical trials. What You Will Be Doing: Managing Day to Day Administration of Corporate Credit Cards Ensuring the New Cards are issued on time based on Business Request Termination of Existing Cards based on Employee Movements Monitoring the Aged Transaction and ensure follow ups are done for Claims / Settlement Query Management with respect to Credit Cards Credit Card Reconciliation MIS Reporting Your Profile: Candidate must have a Bachelor's Degree in Business Administration Minimum 2 Years of Work Experience in Banking or Corporate Environment Excellent Verbal and Written Communication Skills High Attention to details and Excellent Analytical Skills Strong Interpersonal Skills What ICON can offer you: Our success depends on the quality of our people. That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our benefits examples include: Various annual leave entitlements A range of health insurance offerings to suit you and your family's needs. Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family's well-being. Life assurance Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others. Visit our to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We're dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request. Interested in the role, but unsure if you meet all of the requirements We would encourage you to apply regardless - there's every chance you're exactly what we're looking for here at ICON whether it is for this or other roles. Are you a current ICON Employee Please click to apply

Clinical Data Reconciliation Specialist Mumbai/Pune/Bengaluru (6-9 LPA). Must have international BPO exp & external data reconciliation skills (query mgmt., SAE/vendor reconciliation). Required Candidate profile Reject ex-TCS, non-metro, non-life science graduate. Tasks: data review, UAT, discrepancy resolution, study docs, metrics. Life Science/Pharma grad preferred. (General shift)

About This Role Associate Third Party Data Operations Aladdin Data BlackRock Company Overview BlackRock is a global leader in investment management, risk management, and advisory services for institutional and retail clients We help clients achieve their goals and overcome challenges with a range of products, including separate accounts, mutual funds, iShares(exchange-traded funds), and other pooled investment vehicles We also offer risk management, advisory, and enterprise investment system services to a broad base of institutional investors through BlackRock Solutions Headquartered in New York City, as of February 5, 2025, we handle approximately $11 5 trillion in assets under management (AUM) and have around 19,000 employees in offices across 38 countries, with a significant presence in key global markets, including North and South America, Europe, Asia, Australia, the Middle East, and Africa, Aladdin Data When BlackRock was founded in 1988, the goal was to combine financial services with innovative technology Today, BlackRock is a leading FinTech platform for investment management and technology services globally Data is central to the Aladdin platform, differentiating us through our ability to consume, store, analyze, and gain insights from it, The Aladdin Data team maintains a pioneering data platform that delivers high-quality data to users, including investors, operations staff, data scientists, and engineers Our aim is to provide consistent, high-quality data while evolving our platform to support the firm's growth We build high-performance data pipelines, enable data discovery and consumption, and continually enhance our data storage capabilities, Role Are you passionate about data, technology, and innovationDo you thrive in fast-paced environments where curiosity drives progressWere looking for a dynamic and driven individual to join our team in a brand-new role at one of the worlds leading global FinTech companies, As part of our APAC/EMEA Data Operations function, youll play a key role in supporting the transformation of the Data Operations function Your work will be essential in maintaining high-quality data across third-party data domains, empowering BlackRock and the Aladdin Client Community to unlock the power of data and drive strategic decisions, Key Responsibilities The ideal candidate will be a high-energy, data & technology driven individual who has a track record in domain and process driven operations, Contribute to the creation of a robust Third-Party Input Data Operations function with 24/7 coverage?an integral part of our global data strategy, Responsible for Data operations for APAC/EMEA ensuring seamless, high-quality data flow that meets global standards and client expectations, Implement and run best in class processes across Incident Management, Problem Management, Query Management etc Establish, track, and optimize KPIs and performance metrics, providing actionable insights that enhance data quality and process effectiveness across domains, Partner with cross-functional teams?Data Stewardship, Governance, Engineering, and Product teams?to ensure data operations align with strategic goals and drive shared success, Identify and seize opportunities for process automation and innovation, contributing to the evolution of our Data Operations function and scaling impact globally, What Were Looking For A self-starter whos excited to challenge the norm, introduce new ideas, and bring fresh perspectives to the table, Eager to learn, adapt, and develop expertise across multiple data domains?continuously improving their knowledge, Enthusiastic about how data drives decisions and power, Focused on driving process optimization and automation, ensuring that data operations function efficiently and effectively, Required Experience A Degree in Business, Computer Science, Engineering, or a related field, 3-6 years of hands-on experience in Data Operations, Data Management, or Operations Transformation, with both functional and technical exposure, Understanding of modern data pipelines and the unique challenges that come with managing and automating them, SQL, Python is a must A curious and inquisitive mindset?always looking for opportunities to innovate and optimize, Exposure to financial services is a plus, but not a requirement, Our Benefits To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about, Our hybrid work model BlackRocks hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week Some business groups may require more time in the office due to their roles and responsibilities We remain focused on increasing the impactful moments that arise when we work together in person aligned with our commitment to performance and innovation As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock, About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being Our clients, and the people they serve, are saving for retirement, paying for their childrens educations, buying homes and starting businesses Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress, This mission would not be possible without our smartest investment the one we make in our employees Its why were dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive, For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: linkedin /company/blackrock BlackRock is proud to be an Equal Opportunity Employer We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law,

RRSD Unit faces the Group Risk Function which handles wide spectrum of activities to support the Enterprise Risk Analytics, Traded Risk Management, Risk Compliance Reporting teams of the Group Risk. Group Risk Information (GRI) GRI is primarily responsible to provide a consolidated view across Risk Types, prepare packs for the various committees and timely submissions. To maintain oversight of the Group / Regional risk exposures and for the respective Risk Framework owners (RFOs) / Report owners to highlight material exposure changes to the Risk Committee To produce PowerPoint packs to these Risk Committees with a consolidated overview covering multiple risk verticals based on committee meeting dates. Report Group / Regional Risk Appetite metrics and breaches for all risk verticals. Collation of packs from different Risk units, query management, review challenge the data where required. Key Responsibilities Strategy * Help to ensure appropriate BAU controls being established and deployed effectively in GBS. Help to support new Business requests through Product programmes and Country addendums Help to look for possibilities of leveraging on synergy within the various processes through automation thereby bringing in improvements. Skills and Experience Participate in at least 2 days of volunteering per year Participate in engagement activities Be motivated and actively engage in activities like innovation and automation initiatives To hold assigned roles of First Aider / Fire Warden / ADCC as appropriate and discharge the expected responsibilities. Qualifications Post-Graduation in Finance with relevant 5+ years experience. Risk Certifications from established institutions is preferred. General Skill Set: Strong knowledge in banking products across asset classes (FX/Rates/ Equity/ Credit and Commodities) Strong knowledge in Data Analytics (including ML capabilities) Working knowledge in MS Excel, PowerPoint. Knowledge about Market and Credit Risk. About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 24884

Managing CGHS, ECHS, CAPF and ESIC and All Government Portals: Medical file Audit Claim Processing Uploading Query Management Required Candidate profile Mandatory practical experience of government empanelment such as CGHS ECHS ESIC CAPF etc. and medical file audit and processing for Railways, CGHS, ECHS and other govt empanelment's.

looking for experienced executive & Escalation Specialist to liaise with customers to resolve escalations & complaint from our clients Communicate directly with customers, suppliers & internally with team & senior management Call 9235457455 Deepti

Hello. Greetings from Core Integra Consulting Services Ltd!! Company Profile: - We are into End to End HR Solution, with expertise in HR Compliance, Temp Staffing & Talent Acquisition Location: Pune (Sangam wadi) Need candidates with good knowledge in PF, ESIC, PT & LWF. Must have experience in handling PF helpdesk and PF queries. Kindly revert back with your response on the same You can also help us out with references Regards, Jessbina Machado Deputy Manager - Recruitment M: 8080874893 E : jessbina.machado@coreintegra.com

Role & responsibilities Installation & Commissioning of machines and attending service calls as per customer request. Provide feedback to NPD for new product development opportunities. Understanding customer needs & providing solutions. Perform competitor products & services analysis. To ensure that the customer is satisfied and adequately taken care of while making a purchase of equipment. Lead & guide sales team to improve sales opportunities. Maintaining customer complaints register & updating in frequent period. Communicating with clients and customers to ascertain what technical service is required. Build and maintain positive relationships with customers, delivering high standards of customer service. Language proficiency Regional Language & English.

Skill required: Omnichannel - Service Desk Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be aligned with our Customer Support vertically and help us in managing/ resolving customers' queries, handling escalations and complaints of the dissatisfied customers & giving the best resolutions. You will also be responsible for closing the fault and complaints within SLA s. The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues. This role is aligned to our Service Desk Voice Support team, which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support. The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat. Roles and Responsibilities In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your team and direct supervisor You will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact on your work You will need to be well versed with basic statistics and terms involved in the day-to-day business and use it while discussing with stakeholders You will be required to help in the overall team s workload by managing your deliveries and helping the team when required You will be an individual contributor as a part of a team, with a predetermined focused scope of work. Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for? We are looking for individuals who have the following skillset Adaptable and flexible Good to have skills? Workday & ServiceNow NA Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Customer Operations - Non Voice - Service Desk Non-Voice Support Designation: Customer Service Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? This Role involves deeper understanding of the Service Centre / Query Management teams & Leveraging expertise to solve specific problems pertaining to Comp & Benefits . Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team members.Customer Operations - Voice - Help desk role - ticket resolution/Chat supportRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for? "Essentials: Bachelor's degree (Any decipline)Desirable: HR Domain Certification Knowledge and experience of Success Factors Employee Central Module""Essentials : 6 - 7 years of industry experience 4+ years of Service Centre / Query Management experience 1+ years of team handling experience Experience of working on HCM system Client / stakeholder engagement in outsourcing environmentDesirable : Working knowledge of Success Factors - Employee Life Cycle processes New process transition Experience in HRO set up for multi- country support Roles and Responsibilities: "Delivery & Client management:Responsible for repeatable, predictable and measurable operations which includes but is not limited to the following: Ensure adherence to designed process Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client. Plan, implement & monitor volume allocation strategies within teams / resources ensuring optimum workload for the team members for meeting timelines & accuracy levels as per defined standards Create & implement governance/review mechanism to monitor performance metrics and ensure compliance to defined process requirements. Ensure service measures & outcomes are met in accordance with the Service Level Agreement (SLA). Demonstrate strong customer service in all activities & lead by example Raise relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible. Manage service issues & escalations via escalation process. Perform root cause analysis and suggest appropriate corrective & preventive actions for accurate & timely service delivery and satisfactory issue resolution Create a logical plan with realistic estimates and schedule for an activity or project segment. Ensure progress, issues and agreements are properly documented and acted upon. Develop & maintain an excellent relationship with internal and external clients and / or business partners to ensure achievement of business goals Ensure that Business Continuity and Disaster Recovery Plans are up to date and liaise with BCM Team and Local IT to ensure testing periodically. Subject Matter expertise / Training/Updates/ Quality/ documentation In-depth understanding of Employee & Org data Mgmt Processes ( New hire, exit, Job changes etc) Processes to meet Business requirements (e.g., timelines, quality, and costs) Acquires in depth knowledge, as required & support in Knowledge Transfer of any process Qualification Any Graduation

Skill required:Query Management - Service Desk Voice Support Designation:Management Level - New Associate Job Location:Bengaluru Qualifications:Any Graduation Years of Experience:0 to 1 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers&giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's. The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues. The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs&solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for? Adaptable and flexible Ability to work well in a team Agility for quick learning Collaboration and interpersonal skills Process-orientation Roles and Responsibilities In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts

Skill required:Query Management - Service Desk Voice Support Designation:Customer Service associate Job Location:Mumbai Qualifications:Any Graduation Years of Experience:1-3 What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's. The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues. This role is aligned to our Service Desk team which is responsible for providing 1st level customer service support to clients with respect to their operations. The team acts as a Single Point of Contact ("SPOC") to meet the communication needs of both users and clients, and to satisfy both customers and clients. In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements. What are we looking for? Ability to establish strong client relationship Ability to manage multiple stakeholders Ability to meet deadlines Ability to perform under pressure Collaboration and interpersonal skills Roles and Responsibilities In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts

Skill required:Query Management - Service Desk Voice Support Designation:Customer Service Associate Job Location:Noida Qualifications:Any Graduation Years of Experience:1-3 What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's. The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues. This role is aligned to our Service Desk team which is responsible for providing 1st level customer service support to clients with respect to their operations. The team acts as a Single Point of Contact ("SPOC") to meet the communication needs of both users and clients, and to satisfy both customers and clients. In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements. What are we looking for? Ability to work well in a team Adaptable and flexible Agility for quick learning Collaboration and interpersonal skills Written and verbal communication Roles and Responsibilities In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts

Skill required:Query Management - Service Desk Voice Support Designation:Customer Support Associate Job Location:Bengaluru Qualifications:Any Graduation Years of Experience:1-3 What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's. The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues. This role is aligned to our Service Desk team which is responsible for providing 1st level customer service support to clients with respect to their operations. The team acts as a Single Point of Contact ("SPOC") to meet the communication needs of both users and clients, and to satisfy both customers and clients. In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements What are we looking for? Ability to work well in a team Adaptable and flexible Agility for quick learning Collaboration and interpersonal skills Written and verbal communication Roles and Responsibilities In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts

Skill required:Query Management - Service Desk Designation:Management Level - New Associate Job Location:Mumbai Qualifications:Any Graduation Years of Experience:0 to 1 years What would you do? The responsibility of an advisor as customer service associate will be to assist our customers end to end for any queries around billing, package related and technical support. Requires advisor to personalize the conversation, manage productivity, display strong communication skills and create sales opportunity. Candidates needs to display attention to detail, show ownership and be able to embrace feedback. Ability to multi-task in usage of different applications and adhere to key compliance measures. Strong customer service skills Strong verbal English language proficiency. Ability to multi-task in usage of different applications and tools Analytical and Problem-Solving skills Team-work - Liaise with other support teams as required to resolve requests/issues in a timely manner Attention to Detail -Ensure proper documentation, notification, escalation, tracking and follow up of all incidents Ownership of the customer journey with quick and accurate resolution. This role is aligned to our Service Desk team which is responsible for providing 1st level customer service support to clients with respect to their operations. The team acts as a Single Point of Contact (\'SPOC\') to meet the communication needs of both users and clients, and to satisfy both customers and clients. In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements. What are we looking for? Adaptable and flexible Ability to perform under pressure Problem-solving skills Detail orientation Ability to establish strong client relationship Able to work on a flexible basis as determined by the business needs Ability to work under pressure Team worker Positive Attitude Quick Learner Punctual and Disciplined Good Communication skills Customer Focussed Results driven High standards of Integrity Attention to detail Any graduate from Govt. recognized universities 10+2 Under-graduates with minimum 6 months prior experience preferred Customer satisfaction metrics like CSAT and NPS Productivity Metrics like AHT and Break Adherence Quality and Compliance metrics as defined by process Knowledge Check Scores Attendance Revenue metrics like Sales & Credit per chat First Time Resolution of customer query Roles and Responsibilities In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts

Skill required: Next Generation Customer Operations - Service Desk Non-Voice Support Designation: Inbound Sales Representative New Assoc Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's. The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues. This role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support. The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat. What are we looking for? Ability to perform under pressure Ability to work well in a team Adaptable and flexible Results orientation Written and verbal communication Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Summary Salary : Competitive Team : Administrative Services Location : India - Gurgaon Office About us The Dyson Business Services (DBS) organization provides process and service excellence to support Dyson s growth ambitions with a goal of innovating and enhancing services over time to meet the changing needs of the business. This is a key role to provide the operational excellence in DBS Centre, driving the process improvements and automation in Finance Services. Our goal is to be the trusted and preferred partner with the Business. We act at the forefront when it comes to deploying technology to design scalable solutions. We are competent and passionate about work highly resilient to challenges. About The Role The Employee Services Specialist is responsible for managing HR-related processes, promptly resolving employee concerns, and ensuring a seamless experience for employees in areas such as payroll, benefits, and policy administration. In addition to core employee services responsibilities, this role requires demonstrated expertise in labour compliance, supporting the organization with adherence to labour laws, statutory requirements, and employee rights regulations. Key Responsibilities: 1. Employee Query Management Serve as the primary point of contact for employees regarding HR queries, such as payroll discrepancies, benefits, employment policies. Escalate inquiries that require in-depth compliance reviews to the appropriate team. 2. Labour Compliance Support Ensure compliance with labour laws and regulations, such as workplace safety, wages, statutory benefits, leaves, and termination practices. Proactively advise employees and managers on labour law-related responsibilities and rights. Track and respond to grievances and allegations related to statutory non-compliance, escalating serious cases where needed. 3. Statutory Compliance Administration Maintain and ensure the accuracy of statutory documentation related to payroll, benefits, and employment contracts. Prepare and update compliance-related reports, and assist in internal or external audits. 5. Onboarding and Offboarding Compliance Assist new hires during onboarding by ensuring statutory documentation (e.g., EPF nominations, ESIC enrollment, Form 11) is completed accurately. Administer compliance-related processes during offboarding, such as final settlements, gratuity payments, statutory acknowledgments, etc. 7. Reporting and Risk Mitigation Maintain detailed records to demonstrate compliance with statutory and labour regulations, including audit trails for employee cases. Identify compliance risks and suggest corrective measures to mitigate those risks within HR operations. 8. Supporting Employee Engagement Initiatives Advocate for employee rights and workplace inclusivity as part of engagement initiatives. Qualifications Skills: Education Bachelor s degree in Human Resources, Business Administration, Law, or a related field. Certification/training in Labour Laws or HR Compliance (preferred). Experience 4+ years of experience in employee services, HR operations, or compliance-related roles. Strong background and hands-on experience working with statutory compliance requirements, particularly in [region-specific laws, e.g., Factory Act, Labour Law Act, Shops and Establishments Act]. Core Competencies Labour Law Expertise: Extensive knowledge of local and national labour laws, regulations, and statutory benefits. Ability to interpret and implement complex legal frameworks in operational processes. Attention to Detail: High level of accuracy in maintaining compliance-related documentation and records. Communication Skills: Clear verbal and written communication to explain labour laws and employee rights effectively to internal stakeholders. Problem-Solving Skills: Ability to resolve employee concerns and compliance issues through investigation and thoughtful solutions. Ethical Judgment and Integrity: Ensures confidentiality and demonstrates a commitment to treating employees fairly while maintaining compliance integrity. Technical Proficiency: Proficiency in HRIS systems and compliance tracking tools. Familiarity with payroll tools and tax filing systems relevant to labour regulations. Technical Skills: Experience with HR compliance tools and statutory reporting platforms Advanced Excel skills for compliance reporting and calculations. Key Performance Indicators (KPIs): Percentage of employee concerns or grievances resolved within SLA timelines. Statutory compliance audit results and risk mitigation measures implemented. Accuracy and timeliness of statutory filings and reports. Employee satisfaction and engagement levels with compliance-related processes. Work Environment: Office-based Collaboration across HR, Payroll, Legal, Operations, and Finance teams for seamless compliance and employee experience delivery. Candidate Requirements: Hands-on experience with Workday and Case Management systems is essential. Exceptional verbal and written communication skills. Proficiency in Excel and the Microsoft Office Suite. Previous experience in employee administration processes, particularly in the India/ANZ regions. Strong problem-solving abilities, with a keen attention to detail. 6-7 years of experience in India HR Operations is required. Actualized knowledge of Indian labor laws applicable in PAN India. A university degree is mandatory. Fluency in English and clear and concise communication style. Thorough and detail oriented. Self-motivated and inquisitive. #LI-CY1 Posted: 21 April 2025 Share this Engineering icons There s a Harrier Jump Jet guarding reception at Dyson HQ in the UK. It s an inspiration to Dyson engineers, but also a reminder of what happens when you lose your resolve. Awards Accreditations The Times, 2024 2023