418 Query Management Jobs - Page 6

Maximize Your Impact with TP Welcome to TP, a global hub of innovation and empowerment, where we redefine the future. With a remarkable 10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions.As a globally certified Great Place to Work in 72 countries, our culture thrives on diversity, equity, and inclusion. We value your unique perspective and believe that your talent is the missing piece that completes our vision for a brighter, digitally driven tomorrow. The Opportunity This role is responsible for managing the HR Helpdesk function, ensuring timely and accurate resolution of employee quer...

- Understand and follow study start-up, conduct, and close out activities per the standard process, which will be made known to Service Provider and to the Data Manager in advance and in writing by Baxter. - Act as a single point of contact from the Service Provider for the studies as assigned - Prepare/review eCRFs, Edit checks, and Custom Functions requirement document - Prepare or review edit checks requirement and functional test script document - Perform functional testing for eCRF/edit checks and Custom Functions - Identify reports and DM Tables requirements and prepare a report specification document - Review and provide feedback for study conduct activities performed by the Service P...

- Understand and follow study start-up, conduct, and close out activities per the standard process, which will be made known to Service Provider and to the Data Manager in advance and in writing by Baxter. - Act as a single point of contact from the Service Provider for the studies as assigned - Prepare/review eCRFs, Edit checks, and Custom Functions requirement document - Prepare or review edit checks requirement and functional test script document - Perform functional testing for eCRF/edit checks and Custom Functions - Identify reports and DM Tables requirements and prepare a report specification document - Review and provide feedback for study conduct activities performed by the Service P...

Embark on a transformative journey as a Cross Border Controls at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences. You will be required to have an understanding of multiple Cross Asset products and are able to use this in conjunction with an attention to detail in order to resolve complex queries. You must be organised, be able to effectively prioritise tasks, take ownership for completing requests, and work to a deadline. To be a successful Cross Border Controls you should have experience with: Cross Border Regul...

About The Role Skill required: Employee Services - Employee Data Process Design Designation: Delivery Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsThis Role involves deeper understanding of the Service Centre / Query Management teams & Leveraging expertise to solve specific problems pertaining to Comp & Benefits . Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and trai...

As an experienced professional in managing products and systems, you will be actively engaged with the sales team to address day-to-day challenges related to products and processes. Your responsibilities will include coordinating with various functions like IT, Sales, Credit, and Operations teams to ensure timely resolution of queries and providing ad hoc support wherever necessary. Additionally, you will identify product gaps, conduct research on product development, test the viability of new products and processes, and communicate the launch of these offerings. You will play a crucial role in ensuring adequate training interventions on systems and processes, monitoring progress, and publis...

As a professional with 10+ years of experience in Implementation & Managing ERP Applications & Financial Systems, you will be responsible for various tasks to ensure the smooth operation and enhancement of the company's ERP operations. Your key responsibilities will include: - Leading a team to accomplish assigned objectives and measure productivity within defined SLAs. - Evaluating applications and capabilities within the ERP Operations portfolio to identify gaps and provide application strategies that enhance business performance, effectiveness, and maintainability. - Interacting directly with stakeholders to gather business processes, input & output processes, and creating various documen...

About The Role Skill required:Query Management - Service Desk Voice Support Designation:Customer Service associate Job Location:Mumbai Qualifications:Any Graduation Years of Experience:1-3 What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's. The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues. This role is aligned to our Service Desk team which is responsible for providing 1st lev...

Role & responsibilities • Resolve and Escalate employee calls or queries with positive communication. • Track issues to resolution and provide reporting with a root cause determination. Meet or exceed SLA for issue resolution. • Build and maintain a helpdesk knowledge base for the HRIS System. • Support HRIS (UKG) station deployments. • Assist in HRIS training for operators / business leaders. Technical Skills: • MS Office Skills • CRM / First Call Resolution experience preferred. • UKG Pro HCM (pro) experience preferred. Preferred candidate profile • Strong systems/process orientation with demonstrated analytical thinking, organization skills and problem-solving skills. • Project management...

Job Title: Service Delivery Executive Location: Noida Experience: 1+ years Salary: Up to 5.75 LPA Shift: 24/7 rotational shifts Work Mode: Work from Office (WFO) Roles & Responsibilities: Responsible for service delivery in assigned areas Ensure service level targets are met and database accuracy is maintained Work in a Citrix-based environment Handle customer service, helpdesk, and order fulfillment tasks Utilize basic knowledge of computers, Oracle, and Salesforce Desired Candidate Profile: Minimum 1 year of experience; prior BPO experience in international voice/blended process is a plus Strong communication and comprehension skills in English (written & verbal) Willingness to work in nig...

Provide expert support and functional and technical knowledge to ensure the scientific integrity/validity for clinical development, early development, and/or research projects Participate in the full lifecycle of producing key data and/or reports in support of data review reporting development including evaluation of requirements, design specifications, interface to programmers, report programming, coordinate validation and rollout activities along with providing quantitative analytical support Provide statistical support for regulatory submissions including planning, analysis and reporting of clinical safety and efficacy summaries May also provide statistical support to research or other R&...

Conducting investigation by coordinating with customer as well as distributor for grievance investigation and resolution Creating an investigation report for consequence management as well as closure of customer grievance Handling of Customer Escalations, Grievances, Emails and Feedback with best appropriate resolution in accordance with the laid down guidelines Coordination and follow up with key stakeholders for end to end clearance of cases and closures • Transaction processing in the ambit of the role 100% Compliance to all internal, external and regulatory processes, guidelines and norms Responsibility, Ownership and Customer Centricity to ensure timely closures with minimalistic superv...

Provide expert support and functional and technical knowledge to ensure the scientific integrity/validity for clinical development, early development, and/or research projects Participate in the full lifecycle of producing key data and/or reports in support of data review reporting development including evaluation of requirements, design specifications, interface to programmers, report programming, coordinate validation and rollout activities along with providing quantitative analytical support Provide statistical support for regulatory submissions including planning, analysis and reporting of clinical safety and efficacy summaries May also provide statistical support to research or other R&...

Role & responsibilities Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Inbound Sales Representative Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity...

As part of the Clinical Data and Information Sciences (CDIS) group, an integral delivery unit within the Clinical Development & Operations (CD&O) organization, the Data Manager is responsible for timely and high-quality data review and query management of clinical data supporting the Pfizer portfolio. The Data Manager executes on key data management deliverables used to collect, review, monitor, and ensure the integrity of clinical data. Serve as Data Manager with minimal supervision for one or more clinical trials assuming responsibility for CDIS activities including selection and application of data acquisition standards, database design (including specification documentation and testing o...

Concept Pharmaceuticals Ltd. is looking for Clinical Data Manager to join our dynamic team and embark on a rewarding career journey Data Collection and Entry: Oversee the collection and entry of clinical trial data into electronic databases, ensuring accuracy, completeness, and compliance with regulatory requirements Data Cleaning: Perform data validation, verification, and quality control procedures to identify and resolve discrepancies or errors in the data Database Design: Contribute to the design and development of electronic data capture (EDC) systems and databases for data collection and management Data Standardization: Ensure data standardization and adherence to data collection stand...

Hi, Please find the JD below. Good communication skill. Handling user escalation. Monitoring of tickets and taking the actions necessary to meet SLA. Respond timely to support analysts when requested. Validate completion of a ticket. Invoke functional escalation process to engage a support team when required. Apply first call resolution using knowledge base. Handling multi states operations or Pan India operations Preparing Daily and weekly tracker and share with central team as well as Client. Minimum graduate is required. If you are interested in technical job, then please do not apply for this job requirement.

Position: Helpdesk Executive (Male/Female) Exp: 1+year Prefer: male/Female Ctc: Upto 3.5LPA Qualification: Intermediate/ITI/Diploma/Graduate Share cv's to Mounika.b@in.knightfrank.com Role & responsibilities Provide service request responses in appropriate manner. Consistent and timely responses to customers within the scope of the work / established Service Level Agreements. Analysing request and complaints to study pattern and initiate action on high TAT requests and complaints Use of KF Community software to log complaints in the Help desk Module for Receiving of requests First Level SPOC for all requests/ Complaints/Feedback/Suggestions & Escalations

Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group's over 44,000+ Professionals serve across 60 delivery centers in 16 countries worldwide. Our mission as an organization is guided by our CIRCLE of Values: Client First, Integrity, Respect, Collaboration, Learnin...

1. Capturing data on Rescues, awareness and other activities held across the State by AHTU teams 2. Following up on status of filing of Compensation claims etc. 3. Creating support tickets for various support required by field teams engaged in Rescue of Child victims of Trafficking The call centre will be manned by Tele Calling Executives with prior experience in outbound voice process:

Skill required:Query Management - Service Desk Voice Support Designation:Customer Service Associate Job Location:Noida Qualifications:Any Graduation Years of Experience:1-3 What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's. The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues. This role is aligned to our Service Desk team which is responsible for providing 1st level customer servi...

Skill required:Query Management - Service Desk Voice Support Designation:Customer Support Associate Job Location:Bengaluru Qualifications:Any Graduation Years of Experience:1-3 What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's. The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues. This role is aligned to our Service Desk team which is responsible for providing 1st level customer s...

As an experienced candidate in the field of handling Govt schemes, PSU, Govt, Pvt Sector, IT/ITES, Manufacturing, ESI, Factories, Pvt Ins & TPA, you will be responsible for: - Pre Auth, Portal updation, Query Management, Final Approvals, Courier, Claims, Claims submissions, Receivables, Reconciliation - Conducting all documentation work required for cashless services to clients, ensuring an end-to-end solution with proper data management and recording - Working on new empanelment for Ins/TPA's, Govt, Semi Govt, Autonomous, Pvt Corporates, PSU's, etc. - Maintaining Ins Trackers to keep track of all cashless/insurance cases - Handling mail correspondence with Ins & TPA's for all communication ...

Join us as a Collateral Operations Analyst If you have previous experience in investment banking, with an understanding of the OTC derivatives market, this could be your ideal role Working within Collateral Operations, youll be making sure that all enquiries and requests are responded to in a timely and accurate manner Youll be well placed to build networks as you engage in a range of stakeholder collaboration activities We're offering this role at senior analyst level What you'll do As a Collateral Operations Associate, youll be taking responsibility for all operational aspects of client static data management, margin call issuance and portfolio reconciliation, alongside the query managemen...

Join us as a Collateral Operations Analyst If you have previous experience in investment banking, with an understanding of the OTC derivatives market, this could be your ideal role Working within Collateral Operations, youll be making sure that all enquiries and requests are responded to in a timely and accurate manner Youll be well placed to build networks as you engage in a range of stakeholder collaboration activities We're offeirng this role at senior analyst level What you'll do As a Collateral Operations Associate, youll be taking responsibility for all operational aspects of client static data management, margin call issuance and portfolio reconciliation, alongside the query managemen...