234 Query Management Jobs - Page 5

Designation: Clinical Data Management Full Time Opportunity Location: Multiple Job Description: - Understand and follow study start-up, conduct, and close out activities per the standard process, which will be made known to Service Provider and to the Data Manager in advance and in writing by Baxter. - Act as a single point of contact from the Service Provider for the studies as assigned - Prepare/review eCRFs, Edit checks, and Custom Functions requirement document - Prepare or review edit checks requirement and functional test script document - Perform functional testing for eCRF/edit checks and Custom Functions - Identify reports and DM Tables requirements and prepare a report specification document - Review and provide feedback for study conduct activities performed by the Service Provider peer data reviewer as and when required - Train Study Team / Sites on EDC - Perform Query management and manage manual edits checks follow-up messages, etc. - Performing AE reconciliation and preparing material for AE reconciliation meeting and schedule it - Provide inputs to Data Review Plan.

Designation: Clinical Data Management Full Time Opportunity Location: Multiple Job Description: - Understand and follow study start-up, conduct, and close out activities per the standard process, which will be made known to Service Provider and to the Data Manager in advance and in writing by Baxter. - Act as a single point of contact from the Service Provider for the studies as assigned - Prepare/review eCRFs, Edit checks, and Custom Functions requirement document - Prepare or review edit checks requirement and functional test script document - Perform functional testing for eCRF/edit checks and Custom Functions - Identify reports and DM Tables requirements and prepare a report specification document - Review and provide feedback for study conduct activities performed by the Service Provider peer data reviewer as and when required - Train Study Team / Sites on EDC - Perform Query management and manage manual edits checks follow-up messages, etc. - Performing AE reconciliation and preparing material for AE reconciliation meeting and schedule it - Provide inputs to Data Review Plan.

Designation: Clinical Data Management Full Time Opportunity Location: Multiple Job Description: - Understand and follow study start-up, conduct, and close out activities per the standard process, which will be made known to Service Provider and to the Data Manager in advance and in writing by Baxter. - Act as a single point of contact from the Service Provider for the studies as assigned - Prepare/review eCRFs, Edit checks, and Custom Functions requirement document - Prepare or review edit checks requirement and functional test script document - Perform functional testing for eCRF/edit checks and Custom Functions - Identify reports and DM Tables requirements and prepare a report specification document - Review and provide feedback for study conduct activities performed by the Service Provider peer data reviewer as and when required - Train Study Team / Sites on EDC - Perform Query management and manage manual edits checks follow-up messages, etc. - Performing AE reconciliation and preparing material for AE reconciliation meeting and schedule it - Provide inputs to Data Review Plan.

- Understand and follow study start-up, conduct, and close out activities per the standard process, which will be made known to Service Provider and to the Data Manager in advance and in writing by Baxter. - Act as a single point of contact from the Service Provider for the studies as assigned - Prepare/review eCRFs, Edit checks, and Custom Functions requirement document - Prepare or review edit checks requirement and functional test script document - Perform functional testing for eCRF/edit checks and Custom Functions - Identify reports and DM Tables requirements and prepare a report specification document - Review and provide feedback for study conduct activities performed by the Service Provider peer data reviewer as and when required - Train Study Team / Sites on EDC - Perform Query management and manage manual edits checks follow-up messages, etc. - Performing AE reconciliation and preparing material for AE reconciliation meeting and schedule it - Provide inputs to Data Review Plan.

Responsibilities Requisition ID R-10366370 Date posted 07/08/2025 End Date 07/10/2025 City Thane State/Region Maharashtra Country India Location Type Onsite Calling all innovators find your future at Fiserv. Job Title Reconciliation Specialist Sr Job Description : Manage and process all type of Chargebacks Visa, MasterCard, AMEX and RuPay. Maintained strict adherence to Chargebacks Terms and Conditions official procedure. Thorough knowledge of Visa/MasterCard/AMEX/ RuPay Operating Regulations Executed key analysis on missed links by the system. Worked with my internal and external counterparts by exchanging chargeback ideas to improve productivity and reduced the discrepancy rate while maintaining customer excellence. Direct involvement on the follow through on problem resolution. Verify all transactions have been accurately posted and perform reconciliation between system reports and client files in a timely manner. Identify gaps and inconsistencies and escalate it to the reconciliation supervisor for resolution recommendation. Complete regular management reporting according to agreed KPIs. Preparing and sending chargeback trackers / MIS/ Dashboards as per client requirement. Checking and reconciling settlement figures within area of responsibility. Identify discrepancies in settlement amounts and initiating fixes post sharing exceptions to the client. Collecting and analyzing data files to identify trends, patterns, anomalies, and other helpful information. Checking and monitoring file transfers processed by the card networks/ internal systems, resolving any issues together with internal and client technical teams while escalating issues in accordance with protocols and standards. Carrying out all tasks within the timescales set out on the Settlement, Reconciliation and other daily check lists, whilst meeting our contractual SLAs. Carrying out any other activities allocated to the role. Candidate Requirements : Graduate preferably in Commerce. Experience in Banking, Finance, Payment industry and Accountancy or equivalent. Minimum 3-4 years of working experience in Finance / Banking industry or others that relate to Banking & Payment and settlement operation functions. Proven understanding of chargeback and settlement related knowledge such as Scheme incoming/outgoing files, skillset to read and understand the files, using these files for reconciliation, preparing Journal Vouchers, payment methods, card operations debit card / credit card/ prepaid card, POS transaction flow, chargeback knowledge, all network associations reason codes, knowledge of all scheme portals etc Excellent knowledge in Excel, Power Point, etc, Have working knowledge of basic IT. Good interpersonal skills and the ability to multitask in a demanding and fast paced environment. Accurate, pro-active, able to work independently and demonstrate strong analytical and communication skills Diligence, attention to detail and commitment to maintaining a strong control environment Dedication, drive and a strong work ethic Preferred skillsets: Visa/MasterCard Operating Regulations Workstations and database software Internal and network processing systems and software Regulation E and Visa MasterCard processing timeframes and regulations Credit card/ Debit card chargeback processing Visa/MasterCard/ AMEX/ Rupay regulations Regulation E compliance Demonstrable analytical and problem-solving skills. Proven ability to manage time critical and deadline orientated workload. Demonstrable organization skills with the proven IT Skills - Excel, Word, and Outlook Problem Solving, Interpersonal, Numerical Skills Query Management Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Diversity and Inclusion: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address. Share this Job Email LinkedIn X Facebook

Review and understand the study protocol and the timelines.Perform data review data reconciliation and query management tasks. Escalate/Action discrepancy in the clinical data as appropriate. Implement study team feedback as required on the data. Perform external checks to handle manual discrepancies and action the same. Develop specifications implementation and testing for the edit checks and listings (DVS) Location- Pune Bangalore Kolkata Hyderabad Mumbai Contact Person Sangeetha Tamil Hariharan Arumugam

Conduct Training need analysis of various functions within Home office Develop & enhance core competence of Home Office staff focused towards Customer Centricity Prepare training calendar for employee of Home office and ensure adherence to the programs and monthly PKT s Work with subject matter expert and liaison with content expert for effective pedagogy / approach Ensure effectiveness of the training programs through post workshop quality check Anchor the New employee Onboarding program for adherence and rigor Replicating best practices & programs to the numerous outsourced Business Partners through the TTT model Regular travelling to BP centers for checking the process, taking insights and enhancing overall process KEY RESPONSIBILITIES Assist in conducting training need analysis and identify Training gaps Design & Prepare training curriculum for New & existing employees Coordinate with Managers, Function heads to keep up-to-date with the business Handle the Operations Training Query management and be responsible for reply to queries and maintaining the Dashboard. Develop & enhance core competence of Home Office staff focused towards Customer Centricity & Agents Satisfaction Positively influence the NPS scores Initiate role based certification for HO Conduct training programs Induction of New Joiners Functional Trainings System Trainings Anchor On-job-training Behavioral Programs Drive training effectiveness of program through Participant Feedback Knowledge test / Assessments Gather insights / quality analysis and to refresh training Business Partner trainings Act as mentor for trainers of other business partner vendor trainers Conduct TTT & replicate & Drive best practices to ensure standardization and quality of programs Create Process Manuals, Intranet Sites for quality learning and constantly update Generate & publish MIS at the desired frequency Timely delivery of Ops Training material for HO Champion the digital effort of the department by driving e-Learning modules /EDMs / Videos for the department on Workplace and other intranet sites Handle all logistics and administration matters Measures of Success Training Programs conducted against plans Timeliness of delivery Coverage % across HO against target Business metrics as agreed NPS & Quality Scores Quality metrics achievement Feedback scores, Assessment uptake / pass % Supervisor feedback Accuracy and timeliness of MIS Query management System TAT and Quality Key Relationships (Internal /External) Regular connect with stakeholders at HO and BPs leaders Collaborate within teams / departments for interdependencies Key competencies/skills required Facilitative method of program delivery In depth Insurance knowledge & Operations functioning Ability to navigate through ambiguous scenarios Project Mgt & speed of execution Good Communication Skills Engage with stakeholders Skilled at analyzing & interpreting data Desired qualification and experience Graduate in any discipline At least 5-7 years of experience in Training, Operations, Customer experience Functional experience in content creation Master trainers certified ( TTT) with excellent facilitation skills

Conduct Training need analysis of various functions within Home office Develop & enhance core competence of Home Office staff focused towards Customer Centricity Prepare training calendar for employee of Home office and ensure adherence to the programs and monthly PKT s Work with subject matter expert and liaison with content expert for effective pedagogy / approach Ensure effectiveness of the training programs through post workshop quality check Anchor the New employee Onboarding program for adherence and rigor Replicating best practices & programs to the numerous outsourced Business Partners through the TTT model Regular travelling to BP centers for checking the process, taking insights and enhancing overall process KEY RESPONSIBILITIES Assist in conducting training need analysis and identify Training gaps Design & Prepare training curriculum for New & existing employees Coordinate with Managers, Function heads to keep up-to-date with the business Handle the Operations Training Query management and be responsible for reply to queries and maintaining the Dashboard. Develop & enhance core competence of Home Office staff focused towards Customer Centricity & Agents Satisfaction Positively influence the NPS scores Initiate role based certification for HO Conduct training programs Induction of New Joiners Functional Trainings System Trainings Anchor On-job-training Behavioral Programs Drive training effectiveness of program through Participant Feedback Knowledge test / Assessments Gather insights / quality analysis and to refresh training Business Partner trainings Act as mentor for trainers of other business partner vendor trainers Conduct TTT & replicate & Drive best practices to ensure standardization and quality of programs Create Process Manuals, Intranet Sites for quality learning and constantly update Generate & publish MIS at the desired frequency Timely delivery of Ops Training material for HO Champion the digital effort of the department by driving e-Learning modules /EDMs / Videos for the department on Workplace and other intranet sites Handle all logistics and administration matters Measures of Success Training Programs conducted against plans Timeliness of delivery Coverage % across HO against target Business metrics as agreed NPS & Quality Scores Quality metrics achievement Feedback scores, Assessment uptake / pass % Supervisor feedback Accuracy and timeliness of MIS Query management System TAT and Quality Key Relationships (Internal /External) Regular connect with stakeholders at HO and BPs leaders Collaborate within teams / departments for interdependencies Key competencies/skills required Facilitative method of program delivery In depth Insurance knowledge & Operations functioning Ability to navigate through ambiguous scenarios Project Mgt & speed of execution Good Communication Skills Engage with stakeholders Skilled at analyzing & interpreting data Desired qualification and experience Graduate in any discipline At least 5-7 years of experience in Training, Operations, Customer experience Functional experience in content creation Master trainers certified ( TTT) with excellent facilitation skills

WNS Global Services Inc. (NYSEWNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the groups over 44,000+ Professionals serve across 60 delivery centers in 16 countries worldwide. Our mission as an organization is guided by our CIRCLE of ValuesClient First, Integrity, Respect, Collaboration, Learning, Excellence. Converting Requisition to PO (Manual) Invoice processing, (2 way & 3 way matching) Vendor setup / modify existing vendors Payment Scheduling and monitoring AP Close / Schedule activity Helpdesk T&E Audits Efficient query management and resolution as defined by the Process Escalation to the supervisor for issues that cannot be handled basis materiality Prepare process related reports Prioritization of tasks e.g. escalated query handling Resolve queries having Inter team dependencies e.g. Invoice Status, Payments etc. Qualifications B.Com /M.Com / BBA / MBA Additional Information Oral communication English as a first language. Able to communicate with all customers and team members in a professional and confident manner Written communication able to communicate through email with clear and complete instructions/responses in a timely fashion (see department flextime and WFH policy for email timeliness and expectations) Willingness to build and maintain cooperative working relationships with community and divisional team members Proficient in MS Word, Excel and Outlook

Role & responsibilities Person should be of BE - Mech/ Diploma in Mechanical/ Instrumentation Person having hands-on knowledge of customer service support to pharma tooling/ pharma consumables, and industrial products Swiftly address and resolve any technical issues related to the pharma tooling customer Collect all relevant technical machine information for providing quotations. Attend trials for supplied pharma toolings and ensure the smooth running of the machine. Technically sound knowledge with quick resolution and conclusion of queries at the customer end. Connect well with cross-functional team members to ensure smooth coordination with the customer. Ensure yearly targets are achieved for the Gujarat region.

Objective To ensure allotted HR (backend related activities) are done within defined timeline. Key Responsibilities To manage and support core employee services including query resolution via myHR, Time Management tools, ID & Access Card issuance, and provide support in insurance benefits (GPA/GMC). The role will also contribute to HR compliance processes and ensure timely and accurate service delivery. Employee Query Management: Address and resolve employee queries on the myHR platform within defined SLAs. Escalate unresolved issues to relevant stakeholders and ensure closure. Maintain tracker for recurring queries and contribute to FAQ/knowledge base updates. Time & Attendance Tool Administration: Ensure accuracy of attendance data in the time management system. Coordinate with IT/HRMS teams for tool issues or enhancements. Support managers and employees with time tracking discrepancies and corrections. ID & Access Card Management: Coordinate issuance and deactivation of employee ID/access cards. Maintain records of access permissions and handle card-related issues promptly. Insurance & Benefits Support (GPA/GMC): Liaise with insurance partners for employee claims under Group Personal Accident (GPA) and Group Medical Coverage (GMC). Assist employees in claim submissions, documentation, and resolution of insurance queries. Maintain insurance-related records and MIS. Compliance & Documentation: Support HR compliance activities including statutory registers and audit documentation. Assist in record maintenance and tracking of regulatory HR requirements. Good to Have 2 to 5 years in HR operations, employee services, or shared services setup. Proficient in MS Excel, PowerPoint, and basic HRMS platforms. Knowledge of Time & Attendance systems, myHR/Helpdesk tools, and ID systems. Exposure to GPA/GMC claim handling and HR compliance will be an advantage. Detail-oriented, organized, and able to work in a fast-paced environment. Strong sense of confidentiality and employee service orientation.

Clinical Data Manager (Veeva EDC) – 2+ yrs exp in Veeva EDC, UAT (test scripts, edit checks, dynamics), data reconciliation (external/vendor), query management, and SAE reconciliation. Required Candidate profile Must have international BPO exp, life sciences/pharma background. Reject ex-TCS, non-Mumbai/Pune/Bangalore candidates. Graduation mandatory. (9-11 LPA, General Shift).

Handle inbound leads, qualify them based on company criteria, and schedule meetings with solar consultants. Build rapport with potential customers and address initial queries about solar solutions. Update and maintain accurate lead records in the CRM system. Follow up on unresponsive leads to maximize conversions. Contribute ideas to improve lead engagement and conversion processes.

Strong knowledge on Accounts Receivables.Cash application, Disputes, Invoicing, query management & Customer services. Strong hands-on experience into MS office and Google tools.Strong communication skill. Qualifications B.comM.comMBA in Finance

!Hiring for CMM level 5 organisation!!Ensure that specific and measurable targets are developed for all IT services. Monitor service performance against SLAs.Should be flexible to work in rotational shifts.People management includes roster management Required Candidate profile Location:Lower Parel Experience:4+ Years contact: Ankitapisal@peshr.com/9004076848 Should have good communication skill (Verbal & Written) ITIL Knowledge or Certification

Job Description Skill required : HR-Service Desk Voice Support Designation : Customer Contact Comms Associate Years of Experience : 1 to 4 years Nature of work: Provide recruitment and onboarding support to new employees Updating personal records (Address, Name, emergency contact details) of the employees Helping employees process their timesheets, updating payroll records and answering paystub related questions thus ensuring that employees are compensated correctly and on time. Helping employees obtain their verification of employment Helping hiring managers in the recruitment process Manage employee grievance queries Administer or change benefits, health plans, retirement plans, etc. Educational Profile Any graduate from Govt. recognized universities Experience Profile Prior international BPO work experience preferred Non-BPO work experience would be irrelevant Working Hours : Fixed Night Shifts Flexibility : Work from Office mandatory Walk-in Details: Venue: Accenture BDC14 (Prestige Star Tech Tower-B, Kormangala Industrial Layout, Bengaluru 560034) Date: 8th July 2025 Time : Registration starts at 10am and closes by 12:30pm Documents required : Updated resume and PAN Card Contact Person: Nikhil.murthy.d.j

Sound Accounting Knowledge Experience in Accounts Payable - end to end Should be flexible for all shifts Good Communication Efficient query management and resolution as defined by the Process Escalation to the supervisor for issues that cannot be handled basis materiality Prepare process related reports Prioritization of tasks e.g. escalated query handling Resolve queries having Inter team dependencies e.g. Invoice Status, Payments etc. Prioritization of tasks e.g. High $ value billing Accurately update daily count sheet Should be a team player Minimum qualification - University (Bachelor s) degree in accounting/commerce / M.COM 1 to 3 year work experience - Accounts Payable Qualifications BCOM/Mcom/MBA

Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore. WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500. Our people are the key to our success. Were committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. Note : Candidates with experience of India payroll needs to apply. Why were hiring: This position is responsible for managing & processing payroll for employees within an organization. This role ensures accurate & timely compensation while maintaining compliance with tax regulations, company policies & confidentiality standards. Job location :- Vikhroli What youll be doing: End to end payroll processing preferably experience in handling inhouse payroll activities. Well versed in advanced excel and having good communication skills. Scheduling Monthly Payroll and Statutory activities. Input coordination with Opco along with monthly attendance and preparation of input in Excel file and share with vendor for salary processing. FFS processing - final tax working, unclaimed leave balance, working of notice period shortfall, gratuity calculation. Checking output reports received from payroll vendor - Salary register, tax register, CTC master, bank file and Journal entries. Complete knowledge of salary taxes - calculation, chapter 6A, section 10 working, perquisite calculation. Knowledge of statutory calculation, compliance with due dates of payout and returns. Complete knowledge of Provident Fund compliances and query handling. Coordination with HR SPOC on payroll processing, investments, employees taxes, etc. Coordination with consultant for statutory challan & return filing. Working and understanding of annual reports - Managerial remuneration, statutory bonus working. Understanding of Leave and Gratuity Acturial Valuation and accounting entries. Form 24 (e-TDS Quarterly) return filling, revised returns filing & understanding of entire activity to generate Form 16. Knowledge of new wage code. Employee s query management on a daily basis. Audit handling - Statutory, tax audit and government audits and all types of Payroll related reconciliations. What youll need: 7-10 years of India inhouse payroll experience. Ability to work efficiently and independently, handle pressure. Collaborative and great teammate Should be capable in doing multitasking and should be quick in doing right delegation and decision making. Must be dynamic, having an eye on details and able to work well under deadlines in a changing environment. Should be good in Microsoft Office. Especially in Excel, Word, Vision, and Power-point. Should be innovative to adopt the technology change in the process for smoother operations. Should be excellent in presentation skills.

Roles and Responsibilities : Manage incoming queries from clients through various channels (email, phone, chat) in a timely and efficient manner. Resolve client issues by providing accurate information, troubleshooting problems, and escalating complex cases when necessary. Maintain accurate records of all interactions with clients using CRM software to ensure seamless communication. Collaborate with internal teams to resolve recurring issues and improve overall customer satisfaction. Undergo training and gain technical skills for the tools / applications used. Work LIVE jobs post training and meet operator benchmarks which will enable them to understand technical issue and communicate with Customer Service effectively. Monitor incoming work using JMS Expeditor board. Build and maintain a strong relationship with the Customer Service Teams, effectively being the face of Composition to the Customer Service teams and to our clients. Good analytical and problem-solving skills should be able to articulate and coordinate with Team / Customer Service as necessary. Contact Customer Service when copy clarification is needed. Communicating ETAs to Customer Service and monitoring to ensure timely delivery. Managing jobs through the process versus handing the jobs off Associate Service Delivery Coordinator retains accountability for successful completion of jobs. Job Requirements : 3-8 years of experience in client servicing or similar role in the financial services industry. Strong understanding of inbound process flowcharting principles for effective query resolution. Excellent escalation management skills to handle high-pressure situations professionally.

Hi Jobseekers!! Greeting from ShiningstarsITPL!!! Job Title: Customer Service Executive MNC BPO (NCR Location) Location- Noida Industry: BPO / Call Centre / ITES Department: Customer Success, Service & Operations Role Category: Voice / Non-Voice Employment Type: Full Time, Permanent Job Description: We are hiring enthusiastic and customer-focused individuals for the position of Customer Service Executive at a leading Multinational BPO located in the NCR region . This is a great opportunity for freshers and experienced candidates looking to start or grow their career in the customer service domain. Key Responsibilities: Handle inbound and outbound customer calls professionally. Provide accurate information to customer queries. Resolve customer complaints with empathy and efficiency. Maintain detailed records of customer interactions. Follow company policies and procedures while maintaining service standards. Eligibility Criteria: Qualification: Any Graduate (Freshers can apply) Experience: Undergraduates must have minimum 6 months of experience in customer service/BPO. Skill Set: Excellent verbal communication skills in English are mandatory. Salary: Fresher: Up to 2 LPA Experienced: Up to 3.5 LPA (based on last drawn salary) Work Conditions: Rotational Shifts (Day/Night) 6 Days Working Weekly Off: Rotational Perks & Benefits: Professional work environment Career growth opportunities Training provided How to Apply: Contact Person: Anuj Gautam HR Executive Mobile: +91-9214602997 Drop a text or WhatsApp your resume for quick response and interview scheduling. Thanks & Regards Anuj Gautam HR EXecutive ShiningstarsITPL

Location: Mohali, Chandigarh Qualification: Graduate and above Salary: Up To 32CTC Shifts: Rotational Cab Facility: Available Working Days: 5 Days/Week Requirement: Fluency in English Freshers Welcome | Experienced Can Apply Required Candidate profile Single-Day Selection Process – Don’t Miss It! E-Mail: hr09skywaysolution@gmail.com Contact Number: 8556914232 Contact Person: HR Avleen

!Hiring for CMM level 5 organisation!!Ensure that specific and measurable targets are developed for all IT services. Monitor service performance against SLAs.Should be flexible to work in rotational shifts.People management includes roster management Required Candidate profile Location:Lower Parel Experience:4+ Years contact: kanchan@peshr.com/9867762401 Should have good communication skill (Verbal & Written) ITIL Knowledge or Certification

We are looking for a highly skilled and experienced Product Coordinator to join our team in Patna. The ideal candidate will have between 3 to 8 years of experience in managing products and systems, with a strong background in the banking or financial services industry. Roles and Responsibility Engage actively with the sales team to resolve daily product and process-related issues. Coordinate with IT, Sales, Credit, and Operations teams to address queries promptly and provide ad hoc support. Identify product gaps, conduct research on product development, test viability, and communicate new launches. Ensure adequate training interventions on systems and processes, monitor progress, and publish figures. Drive employee contests and incentives to boost motivation and productivity. Identify training needs and ensure all employees across regions are trained on products and processes. Provide ad hoc marketing support by raising requests from teams and providing collaterals. Identify and provide inputs for building a technology roadmap for microfinance business. Job At least 3 years of experience in managing products and systems, with domain experience being a plus. Experience working with Br Net system is preferred. Possess good knowledge of technology and IT platforms (LOS/LMS). Demonstrate effective query management and tracking skills. Exhibit strong communication skills. A Post Graduate or Graduate degree in any discipline is required.

We are looking for a highly skilled and experienced Product Coordinator to join our team in Tiruchirappalli. The ideal candidate will have 3 to 8 years of experience in managing products and systems, with a strong background in microfinance business. Roles and Responsibility Engage actively with the sales team to resolve daily product and process-related issues. Coordinate with IT, Sales, Credit, and Operations teams to address queries promptly and provide ad hoc support. Identify product gaps, conduct research on product development, test viability, and communicate new launches. Ensure adequate training interventions on systems and processes, monitoring progress and publishing results. Drive employee contests and incentives to boost motivation and productivity. Identify and ensure training needs of the team across regions are met. Provide ad hoc marketing support by raising requests from teams and providing collaterals. Identify and provide inputs for building a technology roadmap for microfinance business. Job At least 3 years of experience in managing products and systems, with domain experience being a plus. Experience working on Br Net system is preferred. Possess good knowledge of technology and IT platforms (LOS/LMS). Demonstrate effective query management and tracking skills. Exhibit excellent communication skills. A Post Graduate or Graduate degree in any discipline is required.

We are looking for a highly skilled and experienced Product Coordinator to join our team in Baroda. The ideal candidate will have between 3 to 8 years of experience in managing products and systems, with a strong background in microfinance business. Roles and Responsibility Engage actively with the sales team to resolve daily product and process-related issues. Coordinate with IT, Sales, Credit, and Operations teams to address queries promptly and provide ad hoc support. Identify product gaps, conduct research on product development, test viability, and communicate new launches. Ensure adequate training interventions on systems and processes, monitor progress, and publish results. Drive employee contests and incentives to boost motivation and productivity. Identify and provide inputs for building a technology roadmap for microfinance business. Job At least 3 years of experience in managing products and systems, with domain experience being a plus. Experience working on Br Net system is preferred. Possess good knowledge of technology and IT platforms (LOS/LMS). Demonstrate effective query management and tracking skills. Exhibit strong communication skills. A Post Graduate or Graduate degree in any discipline is required.