234 Query Management Jobs - Page 2

As a Reference Data Manager within the team, you will ensure all client queries are addressed with care and diligence. You will facilitate the timely completion of client requests while maintaining high service standards to resolve inquiries and escalations. Your role involves managing day-to-day operations, strategically improving processes, and ensuring team members meet firm-wide quality standards. Job Responsibilities Implement custody initiations and manage account opening and maintenance activities globally. Articulate the firms requirements and guide clients through smart form completion. Partner with Clients, Sales, Solutions, Implementations, Client Service Managers, and downstream teams for seamless task completion. Exhibit the highest standards of customer service to internal and external customers, ensuring confidentiality. Create an effective team through continuous communication, timely feedback, and appropriate supervisory practices. Showcase and implement process improvements as necessary. Identify risks and issues, navigating them to successful completion. Required qualifications, skills, and capabilities Bachelor s Degree or Graduate Degree. 2+ years of experience in the Financial Services industry with a track record in the custody domain. Technical skills in Microsoft Office, including Excel, Word, and PowerPoint. Outstanding client management, partnership building, leadership, and stakeholder communication skills. Preferred qualifications, skills, and capabilities Ability to identify risks and issues and navigate them to completion. Self-reliance and willingness to "own" complications and find creative solutions. Foster a high-performance culture where people are empowered to make decisions. Experience in process improvement and implementation of changes.

Do you have a flair for Settlements & Client Servicing Do you have a good understanding of Settlements , Corporate Actions & Client Service Are you interested in supporting our teams to provide a top quality service to our clients Do you thrive in a dynamic and collaborative environmentWere looking for someone like that to: be part of our Securities Settlements teams in Hyderabad / Pune be responsible for either Matching of trades , Settlement investigation , CSDR Penalties , Buyin management , Reconciliations , escalations & query management Working with teams on root cause analysis and suggest and implement process improvements take responsibility for appropriate exception escalation and coordinate resolution delivery with relevant parties You have: an understanding of front to back trade flow and experience working in a settlements function good understanding of financial markets, products and processes a clear communication style the ability to identify root causes of issues and drive/ implement changes as required an awareness of when to escalate having a pragmatic "can do" attitude an innovative approach to solving day-to-day process problems Knowledge of Automation tools would be an added advantage You are: both client, and risk focused with proven ability to paying attention to detail an enthusiastic and dedicated team player who is able to collaborate across functions to deliver results highly responsible, self-motivated, efficient and able to work under pressure able to identify root causes of issues and drive/implement changes enthusiastic, able to make an impact and keen to build relationships internally and externally continually looking to improve your own skill sets dependable, reliable and accountable for own behaviour. Additionally, act within professional, legal and ethical boundaries Great team player

Mynd Integrated Solutions is currently hiring for multiple positions in Accounts Payable & Accounts Receivable domain. If interested share your resume at shambhawi.chandra@myndsol.com Preferred candidate profile 1. Experience in Accounts Payable/ Accounts Receivable 2. Exposure of SAP- Mandatory 3. Exposure of international process 4. Excellent communication skills 5. B.Com- Mandatory

Roles and Responsibilities : Manage HRO (Human Resource Operations) team to ensure efficient query handling, ticketing, and case management. Provide expert-level support to clients on various HR processes such as recruitment, employee data management, benefits administration, etc. Develop and implement effective strategies for improving customer satisfaction through timely resolution of queries and issues. Collaborate with other departments to resolve complex HR-related matters that require coordination across multiple teams. Job Requirements : 10-15 years of experience in BPO/Call Centre environment with a focus on HR Support Services. Excellent understanding of various processes of core HR Operations and Voice, Emails and Chat Operations (Must have) Experience in Leading teams managing Tier 1 HR helpdesk for UK, Europe or US Employees Should have experience in using Workflow / case management tools like ServiceNow, Remedy etc. Good understanding of various HR Systems/ applications Strong knowledge of HRSD (Human Resources Shared Services), Help Desk Management, Query Handling & Management, Voice Process Quality Standards. Proven track record in managing high-performing teams in an HR BPO setting. Should have excellent client and stakeholder management skills Should have good Excel and Presentation skills Good understanding of Service level agreements and contractual compliance requirements Good understanding of Quality Methodology and tools Basic understanding of MIS

Job Location : Andheri, Mumbai Office Hours: Monday to Thursday ( WFO), 11 am to 8 pm, Friday - work from home Experience: 3- 5 years Job Roles & Responsibilities: First point of contact for HR -related queries from employees and external partners Pre-Joining Formalities Onboarding Formalities Exit Formalities Leave & Attendance Management Admin & Facility Management Maintain Employee Database & Personal Files Managing HR documents Timesheet Management Employee Engagement Activities Collaborate with different teams Travel bookings & Processing visa Requirements: Excellent communication skills *** Strong organization and analytical skills Exceptional customer service skills Proficiency in Microsoft Office Excellent interpersonal skills Ability to manage and handle multiple tasks Outstanding problem-solving skills Exceptional attention to detail Strong follow-up skills

As an HR Service Delivery Analyst at Accenture, you will play a crucial role in improving workforce performance and productivity, boosting business agility, increasing revenue, and reducing costs. Your primary focus will be on Employee Services, particularly in query and case management activities to address the needs, inquiries, and concerns of customers. It involves establishing and maintaining positive relationships, offering assistance promptly, and ensuring customer satisfaction through effective issue resolution across various channels like customer support hotlines, email support, live chat, and in-person interactions. Your responsibilities will include reading, understanding, and analyzing client processes as a subject matter expert. You will be expected to execute processes accurately and timely while helping team members overcome process-related queries. It will also be essential to escalate issues and seek advice for complex problems, create logical plans for activities, and ensure compliance with documentation requirements. Moreover, you will need to perform Root Cause Analysis on issues, propose process improvement ideas, participate in knowledge transfer sessions, and engage in various internal or client initiatives related to process enhancement. Additionally, you must have a clear understanding of performance metrics, plan proper work allocation, support team leads/managers with reporting, and ensure team members are well-equipped with a clear sense of direction and understanding of responsibilities. Your role will involve analyzing and solving lower-complexity problems, interacting with peers within Accenture, receiving instructions on daily tasks and new assignments, and making decisions that impact your work and that of others. You will work as an individual contributor within a team, with a focused scope of work. Please note that this position may require you to work in rotational shifts to ensure customer satisfaction and operational efficiency.,

2/6/25 jd for PEOPLE PROCESS ADVISOR, eJ Unit: Employee Experience Services (EES) Job Title: HR Workforce Admin Level: SPE Location: Hyderabad, India Type of position: Full time Reports to: Team Lead Responsible for: Delivering Hire to Retire HR service Role brief Workday Workforce Admin manages the Workday HCM system, ensuring accurate employee data, assisting with data changes, generating reports, and supporting users. They handle system configurations, data security, compliance, and integrations with other systems. This role is essential for efficient HR operations and supporting organizational goals. Core Responsibilities Service Dates Management : Calculate, update, and maintain adjusted and continuous service dates in Workday. Work Authorization Tracking : Maintain Workday reports to track missing and expired work authorizations New Hire Management : Rescind or terminate new hires for confirmed no-shows based on start dates. Analyse and communicate the impacts on upstream and downstream domains (e.g., Benefits/Aon). Send cancellation notices for rescinded or terminated hires to downstream systems/vendors via in-scope domains and integrations. Coordinate with downstream in-scope domains as applicable. Contingent Worker Management : Analyse and process the setup and termination of contingent workers. Accept and track supporting documentation, including resignation letters from employees. Data Management : Manage and execute Enterprise Interface Builder (EIB) and MLT loads, including troubleshooting and escalating load errors or data issues. Utilize standardized templates for mass data upload transactions. Ensuring the accuracy and integrity of employee data within the system. This includes data entry, updates, and audits. System Administration: Managing and maintaining the Workday HCM system, including configuration, security, and user access. Reporting and Analytics: Generating and analysing reports to provide insights into workforce metrics, such as headcount, turnover, and employee performance. Severance administration: Maintaining severance policies and procedures in alignment with company guidelines and legal requirements. Determining the appropriate severance pay and benefits based on factors like tenure, position, and company policies. Preparing and distributing necessary documentation, such as severance agreements and release forms. Ensuring all severance processes comply with labor laws and regulations to mitigate legal risks. Providing support and guidance to departing employees, addressing their questions and concerns regarding their severance packages. Working closely with HR, legal, and finance departments to ensure a smooth and efficient severance process. Knowledge, Skills and Abilities Experience in HR Helpdesk role, delivering services, preferably HR and from a shared service center environment. (SME 5+ years SPE 3+ years) Passion for delivering great employee experience Fluent in English. Experience working with Workday and workflow systems (ServiceNow) Strong problem-solving skills, ability to manage conflict and attention to detail Need to be passionate about employee experience, be energetic and drive and efficiently manage resolution of every employee query. Open to work in Rotational shifts Education and work experience requirements Graduate or MBA in Human Resources or equivalent 3-7 years of work experience in HR Hire to Retire functions. Page 1 of 2

ESSENTIAL DUTIES AND RESPONSIBILITIES Process PO and NON-PO invoices for vendors aligned to US and Canadian region Performing day to day financial transactions, including verifying, classifying, and recording accounts payable data as per the TAT & SLAs Be a point of contact for escalated items and lead to assist the team and support the immediate lead Prepare and update process documents and should train all the team member (new & existing) Ensure PO & Non-PO Invoices are posted accurately Prepare & share Daily / Weekly / Monthly reports with all the stake holders (internal & external) Process and monitor invoices entered in ERP / accounting system (ORACLE / COUPA) to ensure payment is processed in a timely manner Should be able to understand & resolve queries of all the team members Verify and investigate discrepancies, if any, by reconciling vendor accounts and monthly vendor statements Using analytical skills for solving problem or any gaps in process Process urgent invoices in Oracle / accounting system & ensure the invoice are paid on time Provide support on special projects related to Accounts Payable as needed Process urgent invoices and inform key stakeholders when payment has been made

Job Title: SAP Fieldglass Support Consultant Location: Pan India Experience: 7+ Yrs Employment Type: [Contract ] Work Mode: [Hybrid ] Job Description We are hiring an SAP Fieldglass Support Consultant to manage and support the Fieldglass system in a live production environment. The role involves incident management, user support, and ensuring smooth functioning of contingent workforce management processes. Responsibilities Monitor Fieldglass system for performance issues and errors. Troubleshoot incidents such as data issues, access problems, or system errors. Provide user support on Fieldglass functionalities (Requisitions, Worker Profiles, Timesheets, Invoices). Train and guide users on best practices and new features. Collaborate with vendors, stakeholders, and IT teams to resolve critical issues. Ensure timely closure of tickets and compliance with SLAs. Required Skills 7+ years of IT/Application support experience with 2+ years in SAP Fieldglass . Strong knowledge of Fieldglass modules Requisition, Worker Management, Timesheets, Invoicing. Experience with ticketing tools (ServiceNow / Jira). Strong problem-solving, communication, and user support skills.

Should have AP domain knowledge for Vendor master, Invoice Processing Strong experience in Query management on IP,T&E, Payment queries. Processing invoices and making sure all are correctly updated Month end closing, reporting, client interaction on emails and calls Dynamic D365 knowledge is preferable Basic accounting knowledge

About The Role Skill required: Record To Report - Account Reconciliations Designation: Record to Report Ops Analyst Qualifications: BBA/BCom/Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do The role of a Vendor Audit / Vendor Income Analyst / Sr Analyst typically involves investigating missed revenues under contracts / agreements (fixed period) with vendors on revenue sharing on goods received and products sold in the retail industry. P2P / R2R:Special focus on Root cause analysis, Vendor reconciliations, Query management, Data validation and areas of P2P/R2R that involve analysis and data managementData management:Experience and ability to handle large amounts of data, analyze the same in an effective manner and leverage the analysis intelligently in stakeholder interactions and overall reportingAnalysis:Analyze trends and discrepancies to identify opportunities of revenue leakages. Collaborate with internal stakeholders (e.g. Category mgt / Sourcing ops) and external vendors to optimize these recoveries.Compliance:Ensure compliance with accounting standards and company policies related to Vendor income (revenue leakages)Retail Industry experienceIndividuals who can question existing processes and suggest improvementsIndividuals who can challenge the status quo, interact with business partners, and handle complex data validationsCandidates who can explain their work in a simplistic way and handle disagreements diplomaticallyCandidates who can think critically and holistically to find and fix issues E.g. analyzing data to identify revenue leakageStrong and proven abilities in Excel. Additional knowledge / proficiency in SQL, Python etc will be a significant advantage Process Improvement:Ability to Identify opportunities to improve processes and systems. Implement best practices to enhance efficiency and accuracy.Collaboration:Ability to Work closely with internal stakeholders in sourcing and category management and external vendors (including senior leadership). Provide insights and recommendations to support decision-makingAttention to detail and accuracy. Ability to solve problems and to manage demanding situations with tactExcellent communication and interpersonal skills What are we looking for Account ReconciliationsAccounting Journal EntriesInventory Optimization AnalyticsProduct Costing and InventoryStrong analytical skillsDetail orientationProblem-solving skillsAdaptable and flexibleWritten and verbal communicationBachelor s degree in Accounting, Finance, or a related field. Qualifications in Data Science, Data Analytics etc will be an added advantageStrong background in internal as well as stakeholder management. Including email communications, teams communications and via callsProficiency in accounting software and Microsoft Excel.Knowledge of accounting standards (e.g., GAAP, IFRS). Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification BBA,BCom,Any Graduation

About this role: Within the global Compensation & Benefits team, the Benefits Associate will be responsible for working with the Benefit Team and local HR Managers to deliver cost-effective and competitive benefit programs in assigned countries. The Benefits Associate proactively handles all aspects of day-to-day benefit administration, partnering closely with other members of the benefit team as well as HR, Payroll, Finance, Legal, Internal Communications, and benefits vendors. What youll do: Triage ASKHR tickets & answer questions Update benefits communications including intranet pages Raise PO’s & pay invoices Support benefit integration error reports Action Workday tasks Support administrative processes such as car fleet, manual new hire enrolments, etc. Collaborate with Benefits team and Country HR Managers to administer cost-effective and competitive benefit plans within assigned countries. Assist with local, international, and global projects as requested. What you’ll need: Some HR related or benefits related experience (e.g. internship or rotational role or 1 yrs of professional experience) Bachelor’s degree is preferred. Experience with HRIS and or inquiry ticket /triage system is preferred. Superb customer service skills & sense or urgency in a service environment. Ability to handle multiple high priority tasks simultaneously & meet the SLAs Strong communications & interpersonal skills, problem solving skills, detail oriented. High level of proficiency in Microsoft & google applications. What we offer: Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching, and more!

You are invited to join Omnicom Global Solutions as a Reach Lite Analyst based in Hyderabad, Bangalore, or Gurgaon. In this role, you will be responsible for supporting key processes within Reach Lite and Microsoft Dynamics 365. Your tasks will include updating AX panels, resolving onboarding/offboarding issues using Project Triangle, managing ServiceNow tickets for access roles, and ensuring accurate quarterly user access reviews. The ideal candidate for this position is detail-oriented, collaborative, and adept at working closely with cross-functional teams to efficiently resolve access and support issues. You should be resourceful, organized, and derive a sense of accomplishment from your work. Being friendly and enjoying collaboration with a diverse group of individuals is essential. As a team player with exceptional communication skills, you will consistently strive to build strong relationships. Your proactive nature, multitasking abilities, and quick conflict resolution skills will be valuable in this fast-paced working environment. Omnicom Global Solutions is a significant part of Omnicom Group, a renowned global marketing and corporate communications company. With branded networks and specialty firms providing various communication services to clients worldwide, our Indian branch focuses on delivering stellar products, solutions, and services in areas such as Creative Services, Technology, Marketing Science, Advanced Analytics, and more. As part of the Omnicom Global Solutions team in India, you will play a crucial role in providing solutions to clients" business challenges. With over 4000 dedicated colleagues, we are rapidly expanding and seeking talented professionals like you to join us on this journey. Together, we can build a brighter future. Your primary responsibilities will include: - Ensuring proper updates of AX Panels in Reach Lite - Resolving employee onboarding and offboarding issues related to Project Triangle - Collaborating with D365 F&O Analyst to address errors and support issues - Opening ServiceNow tickets for security roles and following up on their completion - Reviewing user access quarterly and maintaining proper documentation of approvals To be successful in this role, you should possess: - 3-5 years of experience in advertising agency or related fields - A passion for marketing strategy - Proficiency in Excel and PowerPoint - Excellent communication skills in verbal, written, presentation, and interpersonal interactions - Collaborative mindset with the ability to foster positive relationships with colleagues and partner agencies - Strong attention to detail - Self-starter mentality with a robust work ethic If you are ready to embark on this exciting opportunity and contribute to our dynamic team, we look forward to receiving your application. Join us at Omnicom Global Solutions and be a part of our journey towards excellence.,

Job Description: Field Ticket Coordinator Position: Field Ticket Coordinator Department: Deployment Team Company: IndoFast Energy Overview: The Deployment Team is the core of field operations at IndoFast Energy, managing deployment, decommissioning, and daily operations. We are seeking a skilled and detail-oriented Field Ticket Coordinator to handle field tickets, ensuring their timely resolution while identifying trends and supporting the operational excellence of our deployment activities. Key Responsibilities: 1. Ticket Management: o Act as the primary custodian of the IndoFast ticketing tool, ensuring smooth operation and maintenance. o Monitor, review, and prioritize incoming field tickets for effective resolution. o Assign tickets to the appropriate field team members and track progress. 2. Coordination and Communication: o Collaborate with SUN Mobility teams to ensure tickets are resolved efficiently. o Maintain regular communication with the field team to provide updates and address challenges. o Identify and escalate critical or unresolved tickets to relevant stakeholders. 3. Reporting and Analysis: o Prepare and share detailed daily, weekly, and monthly reports on ticket status and resolution metrics. o Analyze ticket data to identify trends and recurring issues. o Recommend process improvements based on data insights to minimize repeat issues. 4. Technical Proficiency: o Utilize advanced Excel skills for reporting, data analysis, and visualizations. o Apply electrical knowledge to understand and address field operation challenges, offering informed support to the field team. 5. Process Improvement: o Continuously review and optimize ticketing workflows for better efficiency. o Provide training and guidance to team members on ticketing tools and processes.

JOB TITLE: Conversion & Visa Officer BUSINESS FUNCTION/ SUB-FUNCTION: International Student Recruitment LOCATION: Noida / India Job Description: As a Conversion & Visa Officer, you will play a pivotal role in supporting Regional Heads / their proxies across different territories in converting applications to paid students. This role requires a dynamic individual with strong communication skills, both written and spoken and a keen attention to detail. Operating in a desk-based environment, you will collaborate closely with Sales teams (or as designated) to ensure a smooth transition of potential students to enrolment phase, and beyond. You will be ensuring a connected and seamless experience for prospective students throughout their journey. As a valuable member of a high-performing team, you will contribute to the overall effective service delivery by providing top-quality admissions support to applicants, agents, and academic decision-makers, all while adhering to established standards. This dynamic role encompasses various tasks related to university admissions. Duties and Responsibilities: Maintain a Healthy Pipeline: Ensure the application pipeline is accurate and up to date, with correct statuses (please change stages and do not wait for BDs; to avoid delay in application processing) and adherence to processes by BDMs Assist the BD Teams for release of offers or for any other application related issues involving Admissions/Visa teams Close previous intake applications: Follow up with BD Teams for closure of past intake applications Assist the BD teams with release of offers, interview links, delays from Admission / Visa teams Support Application Progression: Collaborate with BDMs to ensure every application moves smoothly through the process and reaches the visa stage. Provide CRM/refresher training to new joiners or agents if required Document Collection & Follow-ups: Engage with agents to obtain pending documents for Conditional Offers and beyond Uploading documents CO may upload the documents at any stage to help BDMs while they travel. Documents received on email is recommended Regular calling: To agents for document follow up on COL/Visa documents. Give a call to student (soft concern call updating the student of missing visa documents and deadlines) if it is observed that there are multiple exchange of messages without any action from agent Soft pipeline drill with BD and their agents to discuss application status Do a basic check up of documents for correctness (date format, naming of documents etc.). Ensure required documents are submitted for COL release Assist with new applications if required As deadlines approach, send bulk reminders to agents for any outstanding documents. Application Monitoring: Conduct regular checks to ensure applications are progressing within expected timelines and address any delays. Deadline communication: regular forwarding of deadlines to agents and BD Team to ensure timely submission of application and documents Pipeline Tracking & Reporting: Monitor pipeline progress for each brand and team member, generate reports, and share insights with RMs and Heads. Communication Management: Ensure all important updates or new communications are promptly shared with BDMs if not already communicated by DMs or Heads. Innovative approach: predict issues, resolve issues with a proactive approach. Essential Criteria: Undergraduate/bachelor’s degree or equivalent. Experience in Overseas Education industry Strong attention to detail. Excel and data statistics tools such as pivot table or v-lookups Excellent communication skills, both written and spoken in English. Ability to manage a diverse workload independently and as part of a team. Enjoys following and improving processes. A cool and calm temperament Ability to multi task and handle pressures Desirable Criteria: Knowledge of CRM s/w such as Zoho or SalesForce Experience of working or studying abroad.

You will be working as a Management Level - New Associate at Accenture in Mumbai. As an advisor in the Service Desk, your primary responsibility will be to provide end-to-end assistance to customers regarding billing, package-related queries, and technical support. You will need to engage with customers in a personalized manner, ensure high productivity, exhibit strong communication skills, and identify sales opportunities. It is essential to demonstrate attention to detail, take ownership of tasks, and be open to feedback. Your ability to multitask using various applications, adhere to compliance measures, and work collaboratively with other support teams will be crucial. To excel in this role, you must possess strong customer service skills, proficiency in verbal English, multitasking abilities with different tools, analytical thinking, problem-solving skills, and attention to detail. Your role will involve liaising with various support teams, ensuring proper documentation, timely resolution of incidents, and maintaining a high level of customer satisfaction. You will be accountable for managing the customer journey effectively and resolving issues efficiently. The ideal candidate for this role should be adaptable, able to perform under pressure, detail-oriented, and capable of establishing strong client relationships. You should be willing to work flexibly based on business requirements, exhibit a positive attitude, be a quick learner, punctual, disciplined, and possess excellent communication skills. Customer focus, results orientation, integrity, and attention to detail are key attributes that are highly valued. Additionally, you should have completed any graduation from a recognized university, with preference given to 10+2 under-graduates with at least 6 months of prior experience. Your performance will be assessed based on customer satisfaction metrics like CSAT and NPS, productivity metrics such as AHT and Break Adherence, quality and compliance metrics, knowledge check scores, attendance, revenue metrics, and first-time resolution of customer queries. As a part of the Service Desk team, you will be responsible for delivering 1st level customer service support, acting as a Single Point of Contact ("SPOC") to meet the communication needs of users and clients effectively. You may be required to switch between support channels like phone, chat, and email as per business requirements. In this role, you will be expected to solve routine problems using general guidelines and referrals, with your primary interactions within your team and direct supervisor. You will receive detailed instructions on tasks, and your decisions will have a direct impact on your work under close supervision. As an individual contributor within a team, you will have a predetermined scope of work, and flexibility to work in rotational shifts may be required.,

Key Responsibilities: Handle vendor & internal queries (Email/MS Teams/Ticketing tools). Support GR/IR reconciliation (match GR with invoices, escalate mismatches). Maintain logs, trackers & reports. Assist senior team members in resolving account discrepancies. Support month-end query handling & reconciliation activities. Ensure compliance with company policies. Required Skills: Fluency in Hindi & English (spoken & written). Basic knowledge of Accounts Payable/Finance preferred. Strong communication & interpersonal skills. Willingness to learn ERP (SAP/Oracle). Good analytical & MS Excel skills. Positive attitude & team player. Qualification: Bachelors degree in Commerce/Finance/Business Administration or related field.

and Responsibility - Responsible for selling credit card to new to bank customers via team of sales executives-on field sales (Open market, Big corporates, Malls, Cinema halls, Petrol pump, Airport, Metro stations & Railway Stations) Responsible for delivery of Daily/monthly credit card sales target of his/her team and also maintain the productivity of the team. The main & the most important job is to find right candidates (Sales executives) for the team and getting the on boarded as per the norms by bank. Provide training to the new joiners before the hit the field and also to keep the existing team updated with banks latest sourcing policies. Daily product & sales pitch refresher training to old & new candidates and motivating the team to deliver the desired productivity. Drive credit card sales via various channels like open market & banca sales. Take complete ownership of the team from lead generation to sourcing applications to final delivery of cards including follow up with cross functional teams & RTO cases. Tracking of application till final card out is a team leader's responsibility. Ensure the sourcing done by the team should be 100% compliant ans as per the bank & RBI standards. Ensuring that all the applications are properly processed and timely delivery of the credit cards to the customers. Closing the customer complaints within stipulated TAT Keeping up-to-date knowledge on products, policy and competition and download the same to team. Following and adhering to the strict KYC norms set for the team. Being disciplined & adhering to all company policies, procedures and business ethics codes. Engage & educate customers on credit card product usage. Job Specification & Skills Required- Graduate (Any Stream) from accredited universities. Age up to 36 years max. Exp 0 - 2 years (Relevant Industry) Team management, Hiring , Motivating & Training. Good communication skills & presentable on field. Customer interaction & Query Management. Adherence to all the compliance standards. Should possess leadership skills with proactive approach.

TP Hiring for Accounts Payable TL Job Profile: Team Leader (Experience: 5 to 8 Years) A competent resource with end-to-end knowledge in P2P. Job Purpose: * Ensure daily productivity is met with minimal errors. * Knowledge transfer to team members * Ensure all the SLA's and KPI's are met. Roles and responsibilities: Operational Excellence: *Hands on experience in AP Invoice Processing/Query Handling/Vendor Master/Payments *100% adherence on SLA * Ensure to meet daily targets and deliverables *Cascades all important updates or information to the team as required *Conducts regular reviews to control and support SLA performance * To be knowledgeable with the process and resourceful when faced with matters of internal/external escalations. * Monitors compliance adherence through timely audits, generating awareness on the floor etc. *Participates in Process / Project level Con calls with Clients/Quality/Training to understand requirements leading to actions that meet the Process goals & Client expectations People and Culture: * Assist other team members who are new to the process. * Actively participates in the events / skip activities conducted at work place * Provide inputs through forums to improve work procedures that can enhance overall team performance, processes, product and team culture. * Imbibes organizational values and governing principles. * Handle any kind of escalations pertaining to Team management, Training guidelines, Compliance adherence & Complaints Required Qualification and Mandatory Skills: * Graduation: B.com/ Degree in Finance / MBA Finance * Business Understanding * Excellent Communication Skills * Process Improvement Orientation International Process Experience and Good communication candidates are proffered. Please share the Relevant Resume to : ramya.ramya1@teleperformancedibis.com Ph No: 8050980644 Best Regards Ramya V

We are having 100+ open positions for a NO1 MNC, located at Gurgaon. SALARY RANGE: 30 K inhand to 45K inhand + Other Allowances & Cab APPLY IMMEDIATELY SHARE WITH FRIENDS & COLLEAGUES Minimum 1 year of Voice / Blended Customer support experience is mandatory. We are hiring for INTERNATIONAL VOICE PROCESSES. Looking for candidates with Excellent Communication skills Both Side Cabs Available, Sat & Sun are fixed off Easy 1 Day Interview Process. CALL US IMMEDIATELY FOR MORE DETAILS ------------------------------------------------- Senior HR Ankita - 8077879468 ( Share your RESUME on WhatsApp) Email: ankibisht12345@gmail.com NO CHARGES TOUCH CONSULTANTS

and Responsibility - Responsible for selling credit card to new to bank customers via team of sales executives-on field sales (Open market, Big corporates, Malls, Cinema halls, Petrol pump, Airport, Metro stations & Railway Stations) Responsible for delivery of Daily/monthly credit card sales target of his/her team and also maintain the productivity of the team. The main & the most important job is to find right candidates (Sales executives) for the team and getting the on boarded as per the norms by bank. Provide training to the new joiners before the hit the field and also to keep the existing team updated with banks latest sourcing policies. Daily product & sales pitch refresher training to old & new candidates and motivating the team to deliver the desired productivity. Drive credit card sales via various channels like open market & banca sales. Take complete ownership of the team from lead generation to sourcing applications to final delivery of cards including follow up with cross functional teams & RTO cases. Tracking of application till final card out is a team leader's responsibility. Ensure the sourcing done by the team should be 100% compliant ans as per the bank & RBI standards. Ensuring that all the applications are properly processed and timely delivery of the credit cards to the customers. Closing the customer complaints within stipulated TAT Keeping up-to-date knowledge on products, policy and competition and download the same to team. Following and adhering to the strict KYC norms set for the team. Being disciplined & adhering to all company policies, procedures and business ethics codes. Engage & educate customers on credit card product usage. Job Specification & Skills Required- Graduate (Any Stream) from accredited universities. Age up to 36 years max. Exp 0 - 2 years (Relevant Industry) Team management, Hiring , Motivating & Training. Good communication skills & presentable on field. Customer interaction & Query Management. Adherence to all the compliance standards. Should possess leadership skills with proactive approach.

We are hiring this profile for one of our client in Banking Industry. Role & responsibilities: 1.Handling in-bound & Out-bounds Calls. Query Management & Resolution. End- to End Customer query management & resolution. 2. Experience in Debt Collection. Following up with Customers for payment of EMI. Languages : Kannada/ Gujrati / Telugu/ Oriya/ Tamil.( Know to any of this Language) For Collection Process General Shift, Call Center Operation Rotational Shift

Active engagement with sales team to resolve day to day hurdles related to product and processes Co-ordinating with various function like IT, Sales, Credit and Operations team to resolve query on time and provide adhoc support where so ever required. Identify the product gap, conduct research on the product development, test the viability of the product and process, communicate the new launch of product and processes. Ensure adequate training interventions on systems and processes while monitoring progress and publishing figures Drive employee contests and incentives so as to increase motivation and productivity levels of employees. Drive the sale of supplementary products such as insurance, etc so as to as to secure the portfolio and increase the fee income; including designing and conducting sales contests and running marketing campaigns Identify training needs of the team and ensure that all the employees across the regions are trained on products and processes. Identifying and providing inputs for building technology roadmap for microfinance business Provide adhoc marketing support in raising requests from teams and providing collaterals. At least 3 years in managing product and systems. Same domain experience will be plus point. Experience of working on Br Net system would be preferred. Key Skills Good acumen of technology and IT platforms (LOS/LMS) Query management and tracking Effective communication Post Graduate/ Graduate in any discipline

Active engagement with sales team to resolve day to day hurdles related to product and processes Co-ordinating with various function like IT, Sales, Credit and Operations team to resolve query on time and provide adhoc support where so ever required. Identify the product gap, conduct research on the product development, test the viability of the product and process, communicate the new launch of product and processes. Ensure adequate training interventions on systems and processes while monitoring progress and publishing figures Drive employee contests and incentives so as to increase motivation and productivity levels of employees. Drive the sale of supplementary products such as insurance, etc so as to as to secure the portfolio and increase the fee income; including designing and conducting sales contests and running marketing campaigns Identify training needs of the team and ensure that all the employees across the regions are trained on products and processes. Identifying and providing inputs for building technology roadmap for microfinance business Provide adhoc marketing support in raising requests from teams and providing collaterals. At least 3 years in managing product and systems. Same domain experience will be plus point. Experience of working on Br Net system would be preferred. Key Skills Good acumen of technology and IT platforms (LOS/LMS) Query management and tracking Effective communication Post Graduate/ Graduate in any discipline

Active engagement with sales team to resolve day to day hurdles related to product and processes Co-ordinating with various function like IT, Sales, Credit and Operations team to resolve query on time and provide adhoc support where so ever required. Identify the product gap, conduct research on the product development, test the viability of the product and process, communicate the new launch of product and processes. Ensure adequate training interventions on systems and processes while monitoring progress and publishing figures Drive employee contests and incentives so as to increase motivation and productivity levels of employees. Drive the sale of supplementary products such as insurance, etc so as to as to secure the portfolio and increase the fee income; including designing and conducting sales contests and running marketing campaigns Identify training needs of the team and ensure that all the employees across the regions are trained on products and processes. Identifying and providing inputs for building technology roadmap for microfinance business