331 Query Management Jobs - Page 2

and Responsibility Responsible for selling credit card to new to bank customers via team of sales executives-on field sales (Open market, Big corporates, Malls, Cinema halls, Petrol pump, Airport, Metro stations & Railway Stations) Responsible for delivery of Daily/monthly credit card sales target of his/her team and also maintain the productivity of the team. The main & the most important job is to find right candidates (Sales executives) for the team and getting the on boarded as per the norms by bank. Provide training to the new joiners before the hit the field and also to keep the existing team updated with banks latest sourcing policies. Daily product & sales pitch refresher training to...

Do you have a flair for Settlements & Client Servicing Do you have a good understanding of Settlements , Corporate Actions & Client Service Are you interested in supporting our teams to provide a top quality service to our clients Do you thrive in a dynamic and collaborative environmentWere looking for someone like that to: Be part of our Securities Settlements teams in Hyderabad / Pune Be responsible for either Matching of trades , Settlement investigation , CSDR Penalties , Buyin management , Reconciliations , escalations & query management Working with teams on root cause analysis and suggest and implement process improvements Take responsibility for appropriate exception escalation and c...

Roles and Responsibilities Manage client accounts, ensuring timely and accurate processing of invoices, payments, and queries. Provide exceptional customer service through effective query handling and resolution. Utilize strong communication skills to build relationships with clients and internal stakeholders. Handle multiple tasks simultaneously while maintaining attention to detail and meeting deadlines. Collaborate with team members to achieve shared goals and objectives. Desired Candidate Profile 2-4 years of experience in account management or related field (accountancy, accounts payable). B.Com degree from a recognized university (any specialization). Proficiency in AP Helpdesk, Query ...

We are looking for a Customer Escalation Officer to handle and resolve customer grievances related to life insurance policies. The ideal candidate will act as a bridge between customers, branch teams, and internal departments to ensure timely resolution of escalated issues. This role requires strong communication skills, attention to detail, and a customer-first mindset to maintain service quality and client satisfaction. Roles and Responsibilities Manage customer escalations, queries, complaints, and grievances in a timely and efficient manner. Handle complex issues related to life insurance products and services. Ensure effective issue resolution through root cause analysis and implementat...

Role & responsibilities l Counsel the parent for student on admission, convince them to get admission as per the policies and procedures. l Call Prospective Parents to Schools and show them the School. l Need to offer solutions to applicant problems and requests regarding admission via telephone or F2F and in writing. l Review student records, inputs data and generates letters and/or lists utilizing applicant databases. l Work closely with the Zonal Heads for Schools admission in making admission decisions for school programs. l Maintain good relationship with parents to understand the parents needs and cater to their requirements. Preferred candidate profile l Must have completed MBA , BBA ...

Hey there Want to help us build an EPIC EdTech company? We are looking for an extraordinary Technical Lead who is passionate about transforming how children engage with technology and acquire future-ready skills. At BrightChamps, one of the fastest-growing EdTech companies globally, our mission is to equip every child with the essential skills for the 21st century. We are committed to unlocking the hidden potential within every student, and our rapid expansion into multiple countries is a testament to our impact. We are seeking a Student Experience Manager who will lead the customer care team to deliver exceptional support and ensure a seamless student experience. The role involves managing ...

Job Description: Triage incoming reports for completeness, legibility and validity Bookin and Data entry of case reports into safety database Request follow-up and perform query management Coding of data in the safety database Writing case narrative. Perform Literature searches Participate in client meetings as required Preparation for, participation in, and follow-up on audits and inspections Skills: Analytical and problem solving skills Able to perform database/literature search Excellent verbal/written communication skills Client focused approach to work Qualification: B.Pharm/M.Pharm/Pharm D Experience: 0 2 years

Role & responsibilities Key Responsibilities: • Provide support to employees by responding to employee queries via a case management tool, in line with established SLAs. • Ensure maximum employee satisfaction by ensuring interactions with employees are precise and timely in response to their inquiries. • Acts as the first point of contact for all queries and requests from other HR partners. • Administration and management of employee related documentation, including verification of employment and new hire documentation. • Escalates issues as required to appropriate teams for resolution and maintain ownership of issues through to resolution. • Manages workload to defined Operational Level Agr...

As a candidate for the position, your main role will involve supporting the LDM with the review, maintenance, and update of External Vendor data received from central vendors or local laboratories. You will work towards ensuring that departmental SOPs, guidelines, and global standards are adhered to in order to maintain data integrity and consistency across all projects. In this role, your key responsibilities will include: - Ensuring that electronic vendor data contains all protocol-specified parameters, is in the correct format, and populates to the specified fields and patients correctly. - Supporting the LDM in developing the Data Transfer Agreement and Data Transfer Specifications for v...

Role Overview: As part of the Securities Settlements team in Hyderabad / Pune, your role will involve supporting the teams to provide top-quality service to clients. You will be responsible for various tasks such as matching trades, settlement investigation, CSDR penalties, buy-in management, reconciliations, escalations, and query management. Additionally, you will collaborate with teams on root cause analysis and suggest process improvements. Your role will also include appropriate exception escalation and coordinating resolution delivery with relevant parties. Key Responsibilities: - Be part of Securities Settlements teams in Hyderabad / Pune - Responsible for tasks such as matching trade...

Vestas is the world leader in wind technology and a Defining-force in the development of the wind power industry. Vestas core business comprises the development, manufacture, sale, marketing and maintenance of Wind Turbines. Come and Join us at Vestas! Vestas Technology & Operations > Supply Chain > SSCBP Regional Buying and TDN This Department handles/support operational activities around spare parts buying scope- which includes - PO Creation, PO maintenance, MIS reporting, mails management, vendor management, helpdesk, query resolution, handling goods receipt & invoice related issues and communication update from supplier into SAP. Responsibilities PO creation as per SAP-MRP signals Negoti...

As an employee of Mrald (Mphasis's dedicated UK Insurance operational services delivery vehicle), your role will involve providing end-to-end back office services for Insurance Broking Accounts. This will require you to perform various tasks such as credit control, client and insurer statement reconciliation, premium and return premium collections, follow up on unmatched cash and uncollected debt, and ensure adherence to FCA client money rules. You will also be responsible for collecting funded balances, mentoring Trainee Technicians, collaborating with stakeholders for improvement opportunities, and participating in new project initiatives. Regular interaction with Trainee Technicians and l...

Role Overview: The Payroll Partner will be responsible for managing the end-to-end activities related to employee Full & Final (F&F) settlements, query management, and stakeholder coordination to ensure accurate and timely payroll processing. The role demands strong analytical, coordination, and communication skills with a focus on precision, compliance, and employee experience. Role & responsibilities: Prepare and validate Full & Final settlement inputs in line with organizational policies and payroll timelines. Ensure accurate computation of recoveries, leave encashment, and other terminal benefits. Perform data verification and reconciliation before submission to the payroll team for proc...

Maximize Your Impact with TP Welcome to TP, a global hub of innovation and empowerment, where we redefine the future. With a remarkable 10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions.As a globally certified Great Place to Work in 72 countries, our culture thrives on diversity, equity, and inclusion. We value your unique perspective and believe that your talent is the missing piece that completes our vision for a brighter, digitally driven tomorrow. The Opportunity This role is responsible for managing the HR Helpdesk function, ensuring timely and accurate resolution of employee quer...

- Understand and follow study start-up, conduct, and close out activities per the standard process, which will be made known to Service Provider and to the Data Manager in advance and in writing by Baxter. - Act as a single point of contact from the Service Provider for the studies as assigned - Prepare/review eCRFs, Edit checks, and Custom Functions requirement document - Prepare or review edit checks requirement and functional test script document - Perform functional testing for eCRF/edit checks and Custom Functions - Identify reports and DM Tables requirements and prepare a report specification document - Review and provide feedback for study conduct activities performed by the Service P...

- Understand and follow study start-up, conduct, and close out activities per the standard process, which will be made known to Service Provider and to the Data Manager in advance and in writing by Baxter. - Act as a single point of contact from the Service Provider for the studies as assigned - Prepare/review eCRFs, Edit checks, and Custom Functions requirement document - Prepare or review edit checks requirement and functional test script document - Perform functional testing for eCRF/edit checks and Custom Functions - Identify reports and DM Tables requirements and prepare a report specification document - Review and provide feedback for study conduct activities performed by the Service P...

Embark on a transformative journey as a Cross Border Controls at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences. You will be required to have an understanding of multiple Cross Asset products and are able to use this in conjunction with an attention to detail in order to resolve complex queries. You must be organised, be able to effectively prioritise tasks, take ownership for completing requests, and work to a deadline. To be a successful Cross Border Controls you should have experience with: Cross Border Regul...

About The Role Skill required: Employee Services - Employee Data Process Design Designation: Delivery Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsThis Role involves deeper understanding of the Service Centre / Query Management teams & Leveraging expertise to solve specific problems pertaining to Comp & Benefits . Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and trai...

As an experienced professional in managing products and systems, you will be actively engaged with the sales team to address day-to-day challenges related to products and processes. Your responsibilities will include coordinating with various functions like IT, Sales, Credit, and Operations teams to ensure timely resolution of queries and providing ad hoc support wherever necessary. Additionally, you will identify product gaps, conduct research on product development, test the viability of new products and processes, and communicate the launch of these offerings. You will play a crucial role in ensuring adequate training interventions on systems and processes, monitoring progress, and publis...

As a professional with 10+ years of experience in Implementation & Managing ERP Applications & Financial Systems, you will be responsible for various tasks to ensure the smooth operation and enhancement of the company's ERP operations. Your key responsibilities will include: - Leading a team to accomplish assigned objectives and measure productivity within defined SLAs. - Evaluating applications and capabilities within the ERP Operations portfolio to identify gaps and provide application strategies that enhance business performance, effectiveness, and maintainability. - Interacting directly with stakeholders to gather business processes, input & output processes, and creating various documen...

About The Role Skill required:Query Management - Service Desk Voice Support Designation:Customer Service associate Job Location:Mumbai Qualifications:Any Graduation Years of Experience:1-3 What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's. The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues. This role is aligned to our Service Desk team which is responsible for providing 1st lev...

Role & responsibilities • Resolve and Escalate employee calls or queries with positive communication. • Track issues to resolution and provide reporting with a root cause determination. Meet or exceed SLA for issue resolution. • Build and maintain a helpdesk knowledge base for the HRIS System. • Support HRIS (UKG) station deployments. • Assist in HRIS training for operators / business leaders. Technical Skills: • MS Office Skills • CRM / First Call Resolution experience preferred. • UKG Pro HCM (pro) experience preferred. Preferred candidate profile • Strong systems/process orientation with demonstrated analytical thinking, organization skills and problem-solving skills. • Project management...

Job Title: Service Delivery Executive Location: Noida Experience: 1+ years Salary: Up to 5.75 LPA Shift: 24/7 rotational shifts Work Mode: Work from Office (WFO) Roles & Responsibilities: Responsible for service delivery in assigned areas Ensure service level targets are met and database accuracy is maintained Work in a Citrix-based environment Handle customer service, helpdesk, and order fulfillment tasks Utilize basic knowledge of computers, Oracle, and Salesforce Desired Candidate Profile: Minimum 1 year of experience; prior BPO experience in international voice/blended process is a plus Strong communication and comprehension skills in English (written & verbal) Willingness to work in nig...

Provide expert support and functional and technical knowledge to ensure the scientific integrity/validity for clinical development, early development, and/or research projects Participate in the full lifecycle of producing key data and/or reports in support of data review reporting development including evaluation of requirements, design specifications, interface to programmers, report programming, coordinate validation and rollout activities along with providing quantitative analytical support Provide statistical support for regulatory submissions including planning, analysis and reporting of clinical safety and efficacy summaries May also provide statistical support to research or other R&...

Conducting investigation by coordinating with customer as well as distributor for grievance investigation and resolution Creating an investigation report for consequence management as well as closure of customer grievance Handling of Customer Escalations, Grievances, Emails and Feedback with best appropriate resolution in accordance with the laid down guidelines Coordination and follow up with key stakeholders for end to end clearance of cases and closures • Transaction processing in the ambit of the role 100% Compliance to all internal, external and regulatory processes, guidelines and norms Responsibility, Ownership and Customer Centricity to ensure timely closures with minimalistic superv...