420 Query Management Jobs - Page 15

Wolters Kluwer - Medknow Publications is looking for Customer Service Coordinator to join our dynamic team and embark on a rewarding career journey Oversee customer service activities, manage queries, resolve complaints, coordinate between teams to ensure satisfaction,. Monitor service metrics, and provide insights to improve support quality Ensure a seamless customer experience throughout all channels

Brief Job Description: (Pan-India responsibility) Set & achieve Quarterly targets for Enquiry generation, quotations and new business orders. Make regular customer visits for maintaining excellent relations, capturing requirements, market & competitive intelligence. Support management in sales promotion activities like exhibitions, seminars, web-based promotions etc Should be able to help in making strategies for organic and inorganic growth. Salary Range : Commensurate with best industry standard for the right candidate.

Greetings from Poornam Technologies PVT Ltd Title : Helpdesk Support Executive Location : Kotturpuram Looking for female candidates only. Candidates near Kotturpuram ( Within 5 - 10Kms) Can Apply.

Roles and Responsibilities Manage client relationships through effective communication, ensuring high levels of satisfaction. Coordinate with internal teams to resolve claims-related issues and improve overall process efficiency. Develop strong leadership skills to motivate team members towards achieving targets. Analyze data using MIS tools to identify trends, risks, and opportunities for growth. Provide excellent customer service by responding promptly to queries from clients.

2-7 years of experience in Europe CTD dossier preparation Module-1,2,3,4 & 5 Compiling & submitting technical dossiers for export markets Receiving the site registration requirements Query Response Management Preparation of variation data package Perks and benefits Weekly off on all SATURDAYS & SUNDAYS

Role & responsibilities Audit Incident report and Mystery shopping cases within defined SLA to finalize appropriate disciplinary actions. Follow up with cross-functional departments (Anti-fraud, Security, Complaints, etc.) to ensure correct and timely closure Handle Complaints related to Sales network and ensure adherence to agreed TAT Accurate & timely MIS preparation. Contribute towards ensuring the KRIs for Sales function are always within the specified limits. Quality check of tickets closed by Team during Contract Management Ticket closure. Incorrect error marked, follow up with AF/BO to action the ticket. Payment Queries (Over payment - refund, EMI mapping, Correct pairing, UTR share, ...

The Company Our client is one of the countrys new-age success stories that has gone from incubation to successfully establishing a premium brand, navigated a highly successful IPO and is today one of the fastest growing companies in the service sector. One of their key growth verticals is a premium lifestyle management company offering bespoke services to busy professionals and high net-worth individuals. The vertical specializes in streamlining everyday tasks, enhancing experiences, and delivering convenience through personalized solutions. Their service portfolio spans travel planning, fine dining reservations, premium gifting solutions, and seamless mobility support. They are currently se...

Job Description - GBO Complaints Management Position Summary Job Title Manager Complaints Management (GBO) Reports To Principal Nodal Officer Function General Banking Operations Grade Chief Manager Location Opus Office, Andheri Mumbai Job Purpose To ensure timely closure of Banking Ombudsman complaints by liaising with branches and internal teams and as per the operational and regulatory guidelines and within the overall systems, policies & processes of the Bank. Responsibility Areas - Overall Job Description: Ensure prompt and satisfactory resolution to the customer complaints received from Banking Ombudsman Ensure complaints received at RBI CMS portal on Regional Nodal Officer and PNO ids ...

Role & responsibilities Resolving customer issues Manage queries via email, WhatsApp or calls & ensure timely resolution in coordination with relevant departments. Maintain proper records of interactions, follow-ups & outcomes Problem solving to all the related queries as per SOP Ensuring that customers are satisfied with the support they receive and exceeding their expectations. Conveying customers feedback to the team And any other tasks entrusted by the seniors from time-to-time Preferred candidate profile Strong communication skills, both verbal and written Problem-solving abilities Empathy and patience. Product knowledge. Ability to work under pressure and handle a high volume of inquir...

Job Purpose- Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers. To ensure that the defined productivity targets on service levels, call handling time , quality parameters are met consistently To ensure zero defects processing of all customer requests, including prompt and accurate Hotlisting of lost cards reported. To ensure complete and accurate resolution within the defined TATs. To ensure process compliance as per the set Audit and SQ guidelines. Key Responsibility - Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings,...

Job Purpose- Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers. To ensure that the defined productivity targets on service levels, call handling time , quality parameters are met consistently To ensure zero defects processing of all customer requests, including prompt and accurate Hotlisting of lost cards reported. To ensure complete and accurate resolution within the defined TATs. To ensure process compliance as per the set Audit and SQ guidelines. Key Responsibility - Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings,...

The Company Our client is one of the countrys new-age success stories that has gone from incubation to successfully establishing a premium brand, navigated a highly successful IPO and is today one of the fastest growing companies in the service sector. One of their key growth verticals is a premium lifestyle management company offering bespoke services to busy professionals and high net-worth individuals. The vertical specializes in streamlining everyday tasks, enhancing experiences, and delivering convenience through personalized solutions. Their service portfolio spans travel planning, fine dining reservations, premium gifting solutions, and seamless mobility support. They are currently se...

Role: HR Operation Analyst . Location- Hyderabad, Bangalore, Gurgaon Shift Timings- 2 PM to 11 PM Experience- 3 to 5 years Skills :- D365 ,HR Finance and IT systems, HRIS Systems, Reach and finance systems understanding, Basic skills should be in HR systems or source systems, Note: this is a contract to hire model with 6 months of EY payrol deployed in client company Responsibilities Client & Agency Service: Ensure AX Panels are properly updated in Reach Lite Resolve employee onboarding and offboarding issues related to Project Triangle (Internal onboarding/offboarding process for the D365 application). Work closely with D365 F&O Analyst to resolve errors, address access and user support iss...

The Company Our client is one of the countrys new-age success stories that has gone from incubation to successfully establishing a premium brand, navigated a highly successful IPO and is today one of the fastest growing companies in the service sector. One of their key growth verticals is a premium lifestyle management company offering bespoke services to busy professionals and high net-worth individuals. The vertical specializes in streamlining everyday tasks, enhancing experiences, and delivering convenience through personalized solutions. Their service portfolio spans travel planning, fine dining reservations, premium gifting solutions, and seamless mobility support. They are currently se...

Conduct Training need analysis of various functions within Home office Develop & enhance core competence of Home Office staff focused towards Customer Centricity Prepare training calendar for employee of Home office and ensure adherence to the programs and monthly PKT s Work with subject matter expert and liaison with content expert for effective pedagogy / approach Ensure effectiveness of the training programs through post workshop quality check Anchor the New employee Onboarding program for adherence and rigor Replicating best practices & programs to the numerous outsourced Business Partners through the TTT model Regular travelling to BP centers for checking the process, taking insights an...

Conduct Training need analysis of various functions within Home office Develop & enhance core competence of Home Office staff focused towards Customer Centricity Prepare training calendar for employee of Home office and ensure adherence to the programs and monthly PKT s Work with subject matter expert and liaison with content expert for effective pedagogy / approach Ensure effectiveness of the training programs through post workshop quality check Anchor the New employee Onboarding program for adherence and rigor Replicating best practices & programs to the numerous outsourced Business Partners through the TTT model Regular travelling to BP centers for checking the process, taking insights an...

The Process Lead - Procurement helpdesk will respond to the queries received at the Procure to Pay Helpdesk. The role will require an understanding of Procure to Pay lifecycle and liasoning with the different P2P teams for quick turnaround. The key focus is high volume processing with a focus on auditability and efficiency. The role will require processing service requests for Procure to Pay Helpdesk function (servicing accounts payable and payment sub-processes). The overall responsibilities being: Answering end user querries and resolving tickets Managing transactional issues by collaborating between operations team and end users/suppliers. Carrying out Daily operations, with key focus on ...

We are Hiring For ITES Company For Order Management Role. Overview The Order Management Specialist plays a critical role in managing purchase order (PO) creation and order processing within the retail industry. With experience in retail PO creation this role involves retrieving and analyzing reports using QMF SQL tools, managing SKU forecasts, conducting plan analysis in JDA, generating firm and OTB orders, and addressing order discrepancies. The role requires strong analytical and reporting skills, proficiency in Excel (including macros, SQL, and VB scripting), and effective communication for stakeholder collaboration. Additional responsibilities include performance monitoring via KPIs and ...

Job Title : Special Customer Service (Pro Connect) Job Level : Executive / Senior Executive Department : Customer Care Sub Department : - Reporting : Customer Service Manager Role Summary: Proactive Customer Service team aimed at minimizing Reactive Queries & enhancing the overall Customer Experience (CX) and managing customer interactions, ensuring seamless service delivery, and addressing potential issues before they escalate. This position focuses on enhancing customer satisfaction by delivering timely solutions, collaborating with internal teams, and optimizing service efficiency. Core Responsibilities: 1. Proactive Customer Engagement: Monitor Proactive Dashboard and anticipate potentia...

Should have end to end hands-on experience into Accounts Payable.Invoice processing, Query management, Exception management, Email Handling.SLA managementProblem solving skill.Analytical skill Qualifications B.comM.comMBA in Finance

Role & responsibilities Handling customer queries / complaints primarily on emails, letters and calls for Retail Liabilities Adhere to agent-level Service Level Agreement (SLAs) specific by the process Ensure adherence to time schedules (Turn Around Time) Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Provide inputs to improve work procedures that can enhance overall team performance. Preferred candidate profile...

Senior Analyst- Accounts Payable What this job involves - Receive and verify invoices for goods and services Monitor the weekly pay-run and record the manual cheque entries for accounting purpose. Preparing Daily Reports Inventory/Quality/Exception List Tracking and monitoring the aged items and take effective steps for closure. Handle mailbox for request and query management Perform daily transactions as per standard operating procedures Daily SLA adherence and reporting Provide assistance during internal/ external audits Perform WHT / TDS / TCS / GST workings as per country requirement Perform User Acceptance Training and Testing Provide new hire orientation and process training Perform ot...

Job Title: Help Desk Executive Location: Gaur Yamuna City, Dankaur (Residential Township) Department: Facility Management / Customer Service Job Summary: We are seeking a courteous, proactive, and customer-focused Help Desk Executive to manage the front-facing operations of the residential help desk at Gaur Yamuna City. The ideal candidate will serve as the first point of contact for residents and guests, ensuring prompt, polite, and professional service for all queries, complaints, and requests. Key Responsibilities: Act as the primary point of contact at the resident help desk. Receive and log complaints, service requests, and feedback from residents. Coordinate with housekeeping, maintena...

Job description Bangalore, India Job category Finance Associate/Senior Associate - Accounts Payable Are you service minded and have a can-do attitude with continuous improvement as one of your career objectivesJoin Finance Global Business Services (GBS), Bangalore at Novo Nordisk and get a life-changing career. About the department Finance GBS was established in 2007, is currently responsible for supporting Accounting, Accounts Payable, Procurement, Commercial Analytics, Financial Planning & Analysis, Digitalisation and Communicationfor Head Quarters at Denmark, North America, International Operations & GBS Bangalore. The position Responsible for handling accounts Payable tasks including Inv...

Urgent requirement for BDS/BAMS/BHMS with 0-4yrs exp Walk in: Time : 10am to 5pm Date :06th June 2025 & 07th June 2025 Contact: Mounika- 7093748181 or 04067779332 Venue : Yashoda Corporate Office Plot No 64 8-2-248/1/7/64, Cooperative Housing Society, Nagarjuna Hills, Panjagutta. Icici bank Lane First Left & First Right Yashoda Building