328 Query Management Jobs - Page 11

Job Purpose. The role is responsible for handling the role with a high degree of efficiency and quality. This position is also responsible for managing the day to day transactions in the AP queue along with managing the agreed key production metrics and activities associated with quality audits.. ORGANISATION CHART. Key Accountabilities. Accountabilities. Operations:. ? Daily operations and closing of the transactions in SSC AP queue. ? Deep process understanding and specialization to handle specific areas of operations like. Expense Provision. Supplier reconciliation. Purchase Order Process. ? Work with the team members to resolve issues as well as provide solutions to the issue. ? Manage m...

Greetings from IndusInd Bank! Hiring Alert!!! We invite experienced legal professionals to apply for the "Legal Executive-Complaints Management role" at the Incredible "IndusInd Bank" and start a new chapter in their career! Work Experience- Minimum 2 5 years of work experience with Banks / NBFC in Legal complaints management. JD- Responsible for handling the complaints lodged before the RBI/ Banking Ombudsman/CPGRAMS complaints. This includes, a) Analyse the complaint on merits; b) Coordinating with the various business verticals; c) Preparing the reply/defence statement on merits based on feed-back received from location; d) Replying to enquires through personal hearings / queries for reop...

Candidate who has good knowledge of working with formulas , Query data etc in google sheets .Advanced Excel.Pivot Table (Group, Ungroup) Vlookup, Hlookup, Required Candidate profile Experience in handling large datasets and data cleaning. Good analytical and problem-solving skills. Ability to work independently and collaborate with cross-functional teams.

Call Support Associate - JD (Grade 2) Job Description- Proficiency in Telugu & Hindi language is compulsory. Responsibilities: Manage inbound calls received via various Ethics hotline initiatives, summarize inputs and assign cases to the SLP team for investigation. Track investigation TAT for cases transferred and escalate delays. Make outbound calls to raise awareness about hotlines and reporting channels. Support the E&I team with other awareness initiatives and provide additional support as needed. Qualifications and Experience: Graduate with 1-3 years of experience in call center support, particularly in call handling. Proficiency in Hindi and at least two South Indian languages. Strong ...

Role & responsibilities: Candidate should have 2-5 years of experience of CDM with experience in Conduct Scope of work Perform day-to-day Clinical Data Management activities. Experience in doing external data reconciliation Work and coordinate with the team to perform data management activities and deliver an error-free quality database in accordance with the data management plan and regulator standards. Read and understand the study protocol and the timelines. Perform test data entry in the TEST environment, data listing review, data reconciliation, and query management tasks. Escalate/Action discrepancy in the clinical data as appropriate. Perform external checks to handle manual discrepan...

Location : Noida SEZ Job Title & Level: Sr. Executive, A2 Job Description: Processing of Accounts Payable transactions (Invoices, Vendor set-up/updation, Query management, T&E audit etc.) within the agreed TAT and accuracy levels Ensure compliance to client and organizational policies and procedures / SOPs Achieving high levels of customer satisfaction Updating Different metrics, as per process/role requirement Eligibility Criteria: A Commerce Graduate/Post Graduate 2+ years of experience in Finance & Accounts Should be open to work in night shift (USA) Competencies Required: Good Accounting skills and an eye for detail Good Computer navigation skills and MS Office knowledge (MS-Excel, MS-Wo...

Location : Noida SEZ Job Title & Level: Sr. Executive, A2 Job Description: Processing of Accounts Payable transactions (Invoices, Vendor set-up/updation, Query management, T&E audit etc.) within the agreed TAT and accuracy levels Ensure compliance to client and organizational policies and procedures / SOPs Achieving high levels of customer satisfaction Updating Different metrics, as per process/role requirement Eligibility Criteria: A Commerce Graduate/Post Graduate 2+ years of experience in Finance & Accounts Should be open to work in night shift (USA) Competencies Required: Good Accounting skills and an eye for detail Good Computer navigation skills and MS Office knowledge (MS-Excel, MS-Wo...

Your responsibilities include conducting invoice/payment processing procedures in-line with the company s policies and legalities Check and review bills of employees Keep a track of exceptions of employees Basic review and audit knowledge Knowledge in Excel Verify invoice approval, maintain general ledger if needed Help the team with audits Communicate with vendors and clients throughout the payment process, as per need Handle Email queries Query management/resolutions from employee." style="white-space: normal;">Your responsibilities include conducting invoice/payment processing procedures in-line with the company s policies and legalities Check and review bills of employees Keep a track of...

Wolters Kluwer - Medknow Publications is looking for Customer Service Coordinator to join our dynamic team and embark on a rewarding career journey Oversee customer service activities, manage queries, resolve complaints, coordinate between teams to ensure satisfaction,. Monitor service metrics, and provide insights to improve support quality Ensure a seamless customer experience throughout all channels

Brief Job Description: (Pan-India responsibility) Set & achieve Quarterly targets for Enquiry generation, quotations and new business orders. Make regular customer visits for maintaining excellent relations, capturing requirements, market & competitive intelligence. Support management in sales promotion activities like exhibitions, seminars, web-based promotions etc Should be able to help in making strategies for organic and inorganic growth. Salary Range : Commensurate with best industry standard for the right candidate.

Greetings from Poornam Technologies PVT Ltd Title : Helpdesk Support Executive Location : Kotturpuram Looking for female candidates only. Candidates near Kotturpuram ( Within 5 - 10Kms) Can Apply.

Roles and Responsibilities Manage client relationships through effective communication, ensuring high levels of satisfaction. Coordinate with internal teams to resolve claims-related issues and improve overall process efficiency. Develop strong leadership skills to motivate team members towards achieving targets. Analyze data using MIS tools to identify trends, risks, and opportunities for growth. Provide excellent customer service by responding promptly to queries from clients.

2-7 years of experience in Europe CTD dossier preparation Module-1,2,3,4 & 5 Compiling & submitting technical dossiers for export markets Receiving the site registration requirements Query Response Management Preparation of variation data package Perks and benefits Weekly off on all SATURDAYS & SUNDAYS

Role & responsibilities Audit Incident report and Mystery shopping cases within defined SLA to finalize appropriate disciplinary actions. Follow up with cross-functional departments (Anti-fraud, Security, Complaints, etc.) to ensure correct and timely closure Handle Complaints related to Sales network and ensure adherence to agreed TAT Accurate & timely MIS preparation. Contribute towards ensuring the KRIs for Sales function are always within the specified limits. Quality check of tickets closed by Team during Contract Management Ticket closure. Incorrect error marked, follow up with AF/BO to action the ticket. Payment Queries (Over payment - refund, EMI mapping, Correct pairing, UTR share, ...

The Company Our client is one of the countrys new-age success stories that has gone from incubation to successfully establishing a premium brand, navigated a highly successful IPO and is today one of the fastest growing companies in the service sector. One of their key growth verticals is a premium lifestyle management company offering bespoke services to busy professionals and high net-worth individuals. The vertical specializes in streamlining everyday tasks, enhancing experiences, and delivering convenience through personalized solutions. Their service portfolio spans travel planning, fine dining reservations, premium gifting solutions, and seamless mobility support. They are currently se...

Job Description - GBO Complaints Management Position Summary Job Title Manager Complaints Management (GBO) Reports To Principal Nodal Officer Function General Banking Operations Grade Chief Manager Location Opus Office, Andheri Mumbai Job Purpose To ensure timely closure of Banking Ombudsman complaints by liaising with branches and internal teams and as per the operational and regulatory guidelines and within the overall systems, policies & processes of the Bank. Responsibility Areas - Overall Job Description: Ensure prompt and satisfactory resolution to the customer complaints received from Banking Ombudsman Ensure complaints received at RBI CMS portal on Regional Nodal Officer and PNO ids ...

Role & responsibilities Resolving customer issues Manage queries via email, WhatsApp or calls & ensure timely resolution in coordination with relevant departments. Maintain proper records of interactions, follow-ups & outcomes Problem solving to all the related queries as per SOP Ensuring that customers are satisfied with the support they receive and exceeding their expectations. Conveying customers feedback to the team And any other tasks entrusted by the seniors from time-to-time Preferred candidate profile Strong communication skills, both verbal and written Problem-solving abilities Empathy and patience. Product knowledge. Ability to work under pressure and handle a high volume of inquir...

Job Purpose- Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers. To ensure that the defined productivity targets on service levels, call handling time , quality parameters are met consistently To ensure zero defects processing of all customer requests, including prompt and accurate Hotlisting of lost cards reported. To ensure complete and accurate resolution within the defined TATs. To ensure process compliance as per the set Audit and SQ guidelines. Key Responsibility - Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings,...

Job Purpose- Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers. To ensure that the defined productivity targets on service levels, call handling time , quality parameters are met consistently To ensure zero defects processing of all customer requests, including prompt and accurate Hotlisting of lost cards reported. To ensure complete and accurate resolution within the defined TATs. To ensure process compliance as per the set Audit and SQ guidelines. Key Responsibility - Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings,...

The Company Our client is one of the countrys new-age success stories that has gone from incubation to successfully establishing a premium brand, navigated a highly successful IPO and is today one of the fastest growing companies in the service sector. One of their key growth verticals is a premium lifestyle management company offering bespoke services to busy professionals and high net-worth individuals. The vertical specializes in streamlining everyday tasks, enhancing experiences, and delivering convenience through personalized solutions. Their service portfolio spans travel planning, fine dining reservations, premium gifting solutions, and seamless mobility support. They are currently se...

Role: HR Operation Analyst . Location- Hyderabad, Bangalore, Gurgaon Shift Timings- 2 PM to 11 PM Experience- 3 to 5 years Skills :- D365 ,HR Finance and IT systems, HRIS Systems, Reach and finance systems understanding, Basic skills should be in HR systems or source systems, Note: this is a contract to hire model with 6 months of EY payrol deployed in client company Responsibilities Client & Agency Service: Ensure AX Panels are properly updated in Reach Lite Resolve employee onboarding and offboarding issues related to Project Triangle (Internal onboarding/offboarding process for the D365 application). Work closely with D365 F&O Analyst to resolve errors, address access and user support iss...

The Company Our client is one of the countrys new-age success stories that has gone from incubation to successfully establishing a premium brand, navigated a highly successful IPO and is today one of the fastest growing companies in the service sector. One of their key growth verticals is a premium lifestyle management company offering bespoke services to busy professionals and high net-worth individuals. The vertical specializes in streamlining everyday tasks, enhancing experiences, and delivering convenience through personalized solutions. Their service portfolio spans travel planning, fine dining reservations, premium gifting solutions, and seamless mobility support. They are currently se...

Conduct Training need analysis of various functions within Home office Develop & enhance core competence of Home Office staff focused towards Customer Centricity Prepare training calendar for employee of Home office and ensure adherence to the programs and monthly PKT s Work with subject matter expert and liaison with content expert for effective pedagogy / approach Ensure effectiveness of the training programs through post workshop quality check Anchor the New employee Onboarding program for adherence and rigor Replicating best practices & programs to the numerous outsourced Business Partners through the TTT model Regular travelling to BP centers for checking the process, taking insights an...

Conduct Training need analysis of various functions within Home office Develop & enhance core competence of Home Office staff focused towards Customer Centricity Prepare training calendar for employee of Home office and ensure adherence to the programs and monthly PKT s Work with subject matter expert and liaison with content expert for effective pedagogy / approach Ensure effectiveness of the training programs through post workshop quality check Anchor the New employee Onboarding program for adherence and rigor Replicating best practices & programs to the numerous outsourced Business Partners through the TTT model Regular travelling to BP centers for checking the process, taking insights an...

The Process Lead - Procurement helpdesk will respond to the queries received at the Procure to Pay Helpdesk. The role will require an understanding of Procure to Pay lifecycle and liasoning with the different P2P teams for quick turnaround. The key focus is high volume processing with a focus on auditability and efficiency. The role will require processing service requests for Procure to Pay Helpdesk function (servicing accounts payable and payment sub-processes). The overall responsibilities being: Answering end user querries and resolving tickets Managing transactional issues by collaborating between operations team and end users/suppliers. Carrying out Daily operations, with key focus on ...