Tesco India • Bengaluru, Karnataka, India • Hybrid • Full-Time • Permanent • Apply by 15-Jun-2025 About the role Job Summary: This role is central to the delivery of our annual compliance training programs for new joiners and existing colleagues, giving them the knowledge of the Code of Business Conduct, supporting policies and guidance, plus role specific topics with which to protect themselves, their teams and the business. In this job, I’m accountable for: Following our Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities: 1. Ensure new joiners have a learning account, are assigned and complete mandatory eLearning within Tesco timelines. 1a. I am responsible for following up non-completes with the individuals and their line managers. 1b. Review and action of daily rejection reports 2. Work with Sponge and Tesco Technology to maintain the compliance learning management system (LMS) and New Starter App. 2a. Maintain organisation structure 2b. Maintain auto-assignment of modules matrix and the rules in the New Starter App 2c. Maintain new joiner ingest rules in New Starter App 2d. Carry out regular clean up activities of our LMS accounts to ensure the data we have is accurate and complete, for example quarterly review of contractor data, August review of long term absence (archive those on LTA or reactivate those returning from LTA) 3. Manage learner queries sent to the learning leap zendesk, including development of template responses 4. Project manage annual Learning Leap refresher training program: support Subject Matter Experts (SME) to deliver content, work with developer to build modules and complete testing. Partner with external provider, agree learner cohorts, set up rules and implement. 4a. Build reporting framework and manage follow ups during the program to ensure learners complete the program, including provision of data reports for WL4 and WL5 directors 5. Project manage build of modules for annual Code Declaration program; provide updated scripts to TBS content team, oversee review & testing of modules in test and live LMS environments. 5a. Build reporting framework and manage follow ups during the program to ensure learners complete their declarations, including provision of data reports for WL4 and WL5 directors Key people and teams I work with in and outside of Tesco: People, budgets and other resources I am accountable for in my job: 6. Support other teams using our LMS to deliver their learning programs, including guidance on LMS team structure to identify learning population, program notifications using LMS and other communication channels, reporting. 7. Build and maintain set of process guidelines Senior Business Integrity Manager Delivery per the project timelines and quality metrics 8. Identify automation opportunities. Regulatory, Ethics & Compliance team, Group Legal Compliance colleagues across the business External learning partner (Sponge) & production agencies What is in it for you At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. You will be responsible for SME for learning content Tesco Technology TBS Learning Team Operational skills relevant for this job: Experience relevant for this job: Critical to the role are: Program management Experience in the eLearning arena, program delivery and/or Relationship building, proven ability to work with stakeholders content design across the business and our external learning partner Program or project management Ability to explain concepts and solutions verbally and in writing, Maintaining/operating an LMS using appropriate language for our stakeholders and colleagues Customer service/managing query help-desk Comfortable working with ambiguity and limited information, Analytical and data driven mind-set, with a proven track record of able to root cause issues and identify solutions creatively turning complex data into insights Detail oriented: maintain focus during content reviews & Experience in collating and analysing data with the ability to program set up to spot inconsistencies or errors summarise review findings accurately and concisely Resilience and self-care: maintain focus and calm when handling colleague queries CF Standard Role Code: Data analysis & reporting: advanced Excel, strong Word & TBS-PRC-WL11-20 You will need "refer to the responsibilities", About us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. Tesco Business Solutions: Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBS's focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation
