270 Query Handling Jobs - Page 9

Build and maintain relationships with the entire customer base assigned; by ensure constant engagement with customers during the life cycle and moments of planned spontaneity. Planned wow moments executed to perfection at important stages in the customer lifecycle like welcome, agreement and handover of possession Responsible in maintaining MIS and closely work for Preparation of Final work Report. Co-coordinating with the internal partners and middle office teams for the process improvement & updating the MIS report logic's. Responsible for handling customers of Lawns & Beyond project contains entire customer data base. Attending customers who visit HO with their queries to resolve and ensure 100% satisfactory with the adequate resolution to the query. Cancellations, transfer requests and registration process. Resolving customer queries, preparing ledgers and addressing the issues highlighted by the customers through call. Managing post booking customer services till delivery /possession stage. Collection of payment dues, against demands generated with construction progress Responsible to interact with clients to guide them and solve their queries. Facilitate Coordination between the clients and other teams (Sales / Finance / Operations). Issue letters / communication to clients and its follow-up. On boarding of customers post booking Achieving collections targets Follow up with banks on loan sanctions and disbursements Customer query resolution ERP updation Preferably worked on Salesforce & Far vision Candidate should have minimum 1 to 5 years of good experience in Post sales/ Customer Services / CRM Activities in the Real Estate sector Providing end to end after-sales service to clients. Ensure good customer relationship. Follow up for post-sales service issues and also to explore new business opportunities with allocated existing clients. Maintaining a strong relationship with a client and advising them on issues related to the product and offering solutions on the same. Collect & maintain the customer data properly and ensure timely follow up with the customers as and when required. To ensure efficient query handling, issue resolution, data tracking and feedback.

Role & responsibilities Connect with key clients via outbound calls, emails, or virtual meetings to explain new product features and updates clearly and effectively. Guide clients through the technical and operational steps required to implement product updates at their end. Collaborate closely with client technical teams to troubleshoot and resolve any issues during the implementation phase. Serve as the first point of contact for client queries related to the product, providing timely and accurate responses. Understand client environments and workflows to tailor product implementations and maximize value. Document client interactions, feedback, and implementation progress accurately. Coordinate with internal product, engineering, and support teams to ensure seamless client onboarding and adoption. Monitor client usage post-implementation to ensure the product is meeting their needs and suggest improvements or additional features when relevant. Preferred candidate profile Prior experience in a client-facing role involving product implementation, technical support, or customer success. Strong technical aptitude with the ability to understand and explain software products and workflows. Excellent verbal and written communication skills with the ability to simplify complex technical information for non-technical clients. Logical and analytical thinking skills to troubleshoot and resolve client issues effectively. Ability to manage multiple clients and implementation projects simultaneously. Strong interpersonal skills to build trust and maintain long-term client relationships. Patience and professionalism when handling client queries and escalations.

Use geo-tagged data for targeted outreach. Digitally engage customers at launches and events. Centralize ads and campaigns. Resolve complaints quickly. Send reminders and gather feedback. Analyze data for personalization. Support field sales.

Role & responsibilities Connect with key clients via outbound calls, emails, or virtual meetings to explain new product features and updates clearly and effectively. Guide clients through the technical and operational steps required to implement product updates at their end. Collaborate closely with client technical teams to troubleshoot and resolve any issues during the implementation phase. Serve as the first point of contact for client queries related to the product, providing timely and accurate responses. Understand client environments and workflows to tailor product implementations and maximize value. Document client interactions, feedback, and implementation progress accurately. Coordinate with internal product, engineering, and support teams to ensure seamless client onboarding and adoption. Monitor client usage post-implementation to ensure the product is meeting their needs and suggest improvements or additional features when relevant. Preferred candidate profile Prior experience in a client-facing role involving product implementation, technical support, or customer success. Strong technical aptitude with the ability to understand and explain software products and workflows. Excellent verbal and written communication skills with the ability to simplify complex technical information for non-technical clients. Logical and analytical thinking skills to troubleshoot and resolve client issues effectively. Ability to manage multiple clients and implementation projects simultaneously. Strong interpersonal skills to build trust and maintain long-term client relationships. Patience and professionalism when handling client queries and escalations.

Outbound/Inbound Calling Make a minimum of 6080 outbound calls per day to assigned leads (warm and cold) provided by marketing or CRM. Respond promptly to inbound inquiries (calls, web form submissions) and qualify each prospect. Log all call detailslead status, outcome, next-stepsin the CRM or lead-tracking sheet immediately after each interaction. Lead Qualification & Discovery Ask probing, open-ended questions to uncover each lead’s beauty needs (e.g., skin type, concerns, preferred format). Determine buying intent, budget range, and decision timelines. Classify leads accurately as “Qualified,” “Unqualified,” “Follow-Up,” or “Decision Pending.” Product Presentation & Consultation Present product features, benefits, and usage recommendations clearly and enthusiastically. Educate prospects on how our formulations address their specific skin/hair concerns. Highlight current promotions, bundle offers, and loyalty-program advantages to incentivize purchase. Objection Handling & Closing Listen actively to objections (price sensitivity, brand comparisons, shipping concerns) and respond with concise, benefit-focused rebuttals. Use proven closing techniques (e.g., assumptive close, limited-time-offer close) to guide the prospect toward a decision. Secure commitment by obtaining payment details or booking a follow-up call if the prospect needs more time. Follow-Up & Relationship Management Schedule and execute follow-up calls or messages for prospects who requested more information or needed to consult before purchasing. Send personalized emails or SMS (templated) after calls to reinforce key talking points and share product links. Maintain a detailed call-back schedule to ensure no lead is neglected; aim for at least three meaningful touchpoints per qualified lead. Sales Reporting & Target Achievement Meet or exceed weekly/monthly sales targets (e.g., X units sold or Y in revenue). Track daily call metrics (calls made, leads qualified, demos scheduled, sales closed) and share updates in the daily/weekly sales-reporting format. Provide feedback to the sales manager on script effectiveness, lead quality, and market trends. CRM & Data Management Enter and update all lead information, call notes, purchase details, and next-steps in the CRM system (or designated spreadsheet) in real time. Ensure data accuracy by verifying contact details and purchase history before finalizing an order. Generate simple CRM reports (e.g., conversion rate, average call duration, top objections) to identify areas for improvement. Collaboration & Continuous Improvement Participate in weekly sales-team huddles to share challenges, insights, and success stories. Work with the marketing team to suggest improvements in lead-generation campaigns, email templates, and ad copy based on prospect feedback. Attend periodic product-training sessions to stay updated on new launches, ingredient benefits, and competitive differentiators.

- Advisor has to resolve the doubt and queries of the customers who have applied for Visa. - Solving premium customer quires - International customer care handling - Excellent good communication skills - Ready to make inbound call HR- 861 760 2997 Required Candidate profile * HSC / Graduate can apply * 8am to 5pm fixed shift * Saturday and Sunday fixed off * Good communication in English * Fresher - salary 14.5k / 15k in hand * Experienced - salary 17k in hand

Languages required Hindi , English , Kannada , Telegu, Tamil, Gujrati • Location – Jui Nagar • Salary – 15-20K • Specialized skill required – Candidate should know any of the mentioned regional languages other than Hindi and English • Week Off – Sunday Roles and Responsibilities • Handle incoming calls, emails, or chats from customers. • Provide information about products or services. • Resolve customer complaints and ensure satisfaction. • Record and update customer interactions in the system. • Collaborate with other departments to address unresolved issues. • Maintain a professional and empathetic approach to customer interactions.

Role & responsibilities Customer Grievance Management: Conduct 8 to 10 customer grievance meetings per month , ensuring prompt resolution and root cause analysis. Act as the escalation point for critical customer issues and follow through till closure. Customer Engagement & Relationship Building: Maintain regular interactions with all organic customers , ensuring high service satisfaction. Proactively extract inorganic business opportunities from the existing organic customer base. Reporting & MIS: Own and manage MIS and reporting related to customer interactions, grievances, service performance, and revenue opportunities. Provide actionable insights through regular dashboards and review reports. Internal Capability Building: Build hands-on expertise in internal tools and platforms like Oneil and Infosmart . Conduct product and process training sessions for the operations and customer service teams to ensure alignment and capability enhancement. Revenue Enablement: Leverage the Customer Service (CS) team to identify and generate inorganic leads and support revenue growth through special projects . Service Innovation: Encourage and implement out-of-the-box service improvement ideas , setting benchmarks for customer satisfaction. Contribute to strategic initiatives to improve operational efficiency and customer experience. Desired Skills & Competencies: Strong communication and interpersonal skills Analytical mindset with a keen eye for detail in reporting Ability to manage and lead customer-facing initiatives Proficiency in CRM or internal tools such as Oneil, Infosmart (training will be provided) Leadership in driving service excellence and innovation Experience in cross-functional coordination with Ops, Sales, and Product teams Qualifications & Experience: Graduate/Post-Graduate in any discipline 46 years of experience in customer support or service delivery, preferably in a mid-management role Experience in handling escalations, grievance redressal, and client relationship management is preferred Work Schedule: Full-time 5 days working (as per organizational norms) Location: Salt Lake, Sector V, Kolkata (On-site)

We are seeking a detail-oriented and customer-focused professional with good communication skills to join our team as a Customer Support Specialist. Share CV on WhatsApp @Hardik- 9058873049

Job Summary: We are looking for a proactive and detail-oriented Customer Support Executive to join our team. The ideal candidate will play a key role in managing customer interactions, supporting order processing, ensuring timely communication, and coordinating with internal teams to provide a seamless experience for our customers. Experience with SAP and strong communication skills are essential for this role. Key Responsibilities: Order Management in SAP: Booking customer orders and creating sales orders in SAP. Managing the Item Master / Master List of Parts. Tracking and maintaining all customer purchase orders and changes. RFQ (Request for Quotation) Handling: Documenting and tracking RFQ responses and follow-ups. Receivables & Invoice Coordination: Following up on payment receivables with customers. Coordinating with internal Accounts/Finance team for timely invoicing and resolving any discrepancies. Logistics & Delivery Support: Assisting customers with shipment and delivery-related queries. Monitoring the dispatch and delivery status of goods. Coordinating with logistics team to ensure timely delivery and proper documentation. Customer Communication: Maintaining accurate records of customer interactions and transactions. Required Skills & Qualifications: Any Graduate / Postgraduate in any discipline (Business / Commerce / Engineering preferred). Proficiency in SAP (Sales & Distribution Module preferred). Strong command over Microsoft Office tools (Excel, Word, Outlook). Excellent verbal and written communication skills. Strong organizational and multitasking abilities. Good interpersonal skills with a customer-first mindset. Prior experience in a manufacturing or industrial setup is preferred.

1.Build and maintain strong relationships with existing clients to ensure repeat business. 2.Strong communication and operational skills. 3. Generate leads by connecting with new customers. 4.Cordinate with production department 5. Regular follow-ups Required Candidate profile Candidate who can handle and manage domestic 3rd-party manufacturing operations, reconnect with previous customers, engage new leads, and address their queries effectively.

1 experience as sales coordinator. Pre sales Inside sales Tele calling Client Handling. Good Communication.

Role & responsibilities Dossier Preparation in CTD/ACTD/Country Specific Formats 2. Re-registration and Renewal Application 3. Variation Application 4. Queries Handling 5. DMF Activity 6. Artwork Review (Carton/Foil/Label/Insert/Shipper) 7. Pack Insert Preparation as per Country Guideline 8. Documents and Sample Collection Activity from F&D, QA, QC and Store department for registration requirement. 9. Documents Review Knowledge: Pharmaceutical Development Report, Process Validation Protocol & Report, Excipients Specifications/MOA, Finished Product Specification/MOA, Packing Material Specification/MOA, COA, Stability Study Protocol & Report, MFR, BMR, BPR, Clinical/Non Clinical Literature Search Strategy, AMV, CDP, BE Study. Country Experience Required: Uzbekistan, Kazakhstan, Azerbaijan, Turkmenistan and Tajikistan Dosage Form Experience Required: Tablets, Capsules, Oral Powder (Sachet), External Preparation (Gel & Cream), Injections, Infusions, Suspension, Syrup, Oral Drops, Suppositories.

Job Title: Customer Support Executive Employer: An e-commerce company Location: Sector 58, Noida, Uttar Pradesh 201301 Department: Customer Support Experience: 6 months - 1 year (Fresher with good English speaking may also apply) Job Summary We are looking for a proactive and customer-focused individual with 6 months of experience in customer support or related field. The role involves handling customer inquiries, resolving issues, collecting feedback, and ensuring excellent service delivery across all communication channels Responsibilities Respond to customer queries via phone, email, and chat. Resolve issues efficiently and maintain a positive tone. Record all interactions accurately in the CRM system. Escalate complex cases to the appropriate teams. Collect customer feedback and reviews to improve service quality. Suggest improvements to enhance the support process. Maintain company standards in all customer interactions. Requirements Bachelors degree any stream. 6 months 1 year of customer support or related experience. Good communication and interpersonal skills. Ability to multitask and manage time effectively. Customer-first mindset and problem-solving attitude. What We Offer Supportive and collaborative work culture. Training and development opportunities. Clear career growth paths within the organization. How to Apply Interested candidates can apply by filling out the Google Form: https://forms.gle/KtNvFzNLp1FeRSK48 For Queries: +91-9667517818 | team@recruitinggenie.in

Key Responsibilities: Customer Support: Address customer queries, concerns, and complaints related to their property after possession, via phone, email, or in person. Troubleshooting: Assist with technical issues, such as plumbing, electrical, or other property Maintenance problems. Issue Resolution: Work with relevant teams (e.g., engineering, maintenance) to resolve issues. Documentation and Record Keeping: Maintain detailed records of customer interaction,issues. Customer Communication: Provide clear and concise communication with customers, keeping them informed of progress and updates. Follow-up: Monitor and follow up on unresolved issues to ensure customer satisfaction. SOP Adherence: Ensure compliance with standard operating procedures (SOPs) for pre-possession, possession, and post-possession support. Client Coordination: Coordinate with the site engineering team regarding property issues and follow-ups. Reporting: Prepare reports on customer support activities, issues, and resolutions. Preferred candidate profile Any Male Candidate from real estate & facility management background,age upto 40yrs only.

As Guest Relation Executive (GRE), you are responsible to ensures a positive and memorable experience for guests by acting as a primary point of contact, addressing their needs, and resolving any concerns. Role & responsibilities Greet guests upon arrival Welcoming guests Provide information about hotel services Adhere to hotel brand standards Handling complaints Handling inquiries Assist in evacuation of guests Communication Front office Management (including Podium and all the related areas) Guest handling Maintain guest records Personalized service Record information in the logbook daily Vip and corporate guests management Customer service Provide information about local attractions Ensure cleanliness at the front office and every corner of the outlet Reservations and bookings Skills Excellent Communication Good Looking personality Attentive and active personality with Calm Nature Multi Tasking Knowledge of reservation and booking process Guest Handing skills Interpersonal skills If anyone interested, kindly share your Cv on 8595908821. Thanks Hr Romeo Lane

We are looking for a proactive Client Calling & Support Executive to assist our international clients. The ideal candidate should have a good lead generation, technical background, strong communication skills, and to work in rotational shifts.

We are hiring for - Officer Customer Care-Virtual Care Location - Shillong Freshers with very good communication skill, can also apply. Please carry Government Photo ID proof at the interview venue. Job Description : Customer Interaction & Query/Complaints Management - Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings, product or process related information. (for any / all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards or any other Direct Banking related calls) Call Quality: Deliver service quality in order to achieve Quality benchmarks defined from time to time. Audit & Process Compliance: Adherence to set processes of updating customer interactions in CRMNext & ensuring timely updations of interactions in appropriate systems. Schedule Adherence & Service Productivity standards: Consistently meet the service productivity standards Staff needs to meet the service productivity standards as defined from time to time Other Operational Activities. Other Operational Activities : Maintenance of records / record keeping. Keep self updated on the product/ process knowledge as per the training imparted by the Training / Supervisors/ Quality. Adherence to Audit and compliance process as defined. Appropriate attendance record updation

We are hiring for - Officer Customer Care-Virtual Care Location - chennai Job Description : Responsible for ensuring zero defect complaints Management for the unit To ensure accurate and error free complaint Management for the complaints received at the call centre pertaining to cards libailities assests etc as they case may be To ensure complete and accurate complaint resolutions within the defined TATS To ensure Process compliance as per the set audit and SQ guidelines TATS Minimum experiences in years 0-2 year, Exposure to banking preferable Note : Carry this post in your mobile to show as gate pass

Company - Preschool & Daycare Designation - Centre Head Working days - 6 Days a week(Immediate Joining) Timings :- 9:30-6pm Preference : - Healthcare, Hospitality & Aviation Industry Role Description This is a full-time on-site role for a Center Head at Ipsaa. The Center Head will be responsible for overseeing the day-to-day operations, managing staff, ensuring quality child care, maintaining a safe and stimulating environment, and fostering positive relationships with parents and the community. Qualifications:- Experience in managing child care facilities or educational programs Strong leadership and communication skills Ability to multitask and work effectively in a fast-paced environment Excellent organizational and problem-solving abilities Passion for working with children and creating a positive learning environment

Roles and Responsibilities Provide exceptional customer support through phone calls, emails, and chat sessions to resolve client queries and concerns. Handle incoming calls, respond to emails, and address chat queries in a timely and professional manner. Manage help desk operations by prioritizing tasks, escalating complex issues when necessary, and maintaining accurate records of all interactions. Maintain high levels of product knowledge to effectively address client questions about products/services. Desired Candidate Profile 1-6 years of experience in a similar role (help desk or call center). Excellent communication skills for effective query handling over various channels (phone, email, chat). Strong issue resolution skills with ability to troubleshoot common problems independently. Proficiency in helpdesk management software/tools for efficient ticket tracking & reporting.

Job Title: Customer Success Manager Job Location: Delhi-NCR Company Name: Licks Petcare Private Limited Job Overview: We are seeking a proactive and empathetic Customer Success Manager to build lasting relationships with our customers and ensure their long-term satisfaction and success. This role goes beyond supportit's about advocacy, engagement, and creating an exceptional customer experience that drives loyalty and growth. Roles & Responsibilities: Own the post-sale customer journey, from onboarding to renewal and expansion. Build deep relationships with cat parents, understanding their needs and aligning them with our solutions. Act as a trusted advisor to customers, helping them achieve desired outcomes using our products. Regularly engage with customers through inbound and outbound calls, emails, and chats to offer support, gather feedback, and strengthen relationships. Work with internal teams (Product, Sales, Support) to relay customer feedback and influence product development. Analyze customer usage patterns and identify opportunities for improvement or upsell. Encourage happy customers to share their experiences through reviews, referrals, and success stories. Requirements: Graduate in any discipline. At least 1 year of experience in a customer-facing role, preferably in Customer Success, or Support. Exceptional verbal and written English communication skills. Strong relationship-building, problem-solving, and organizational abilities. Empathetic and customer-centric mindset with a proactive approach to challenges. Familiarity with CRM tools and customer success platforms is a plus.

Job Description Billing - Dispute Management Responsible for handling and resolving billing disputes raised by customers or clients. Review and analyze billing records, invoices, and related documentation to identify discrepancies or errors. Communicate with customers or clients to gather additional information and clarify billing concerns. Investigate billing issues, including researching transaction histories and coordinating with relevant departments. Collaborate with internal teams such as sales, customer support, and finance to resolve disputes and ensure accurate billing. Experience in Billing and Uploading invoice on job portals Experience on handling disputes Hands on experience on credit rebill requests Experience in handling US\European\Canada region. Document all actions taken, maintain accurate records, and provide regular updates on the status of disputes. Provide exceptional customer service by addressing inquiries and concerns in a timely and professional manner. Identify process improvement opportunities to streamline billing procedures and reduce future disputes. Requirements 2-5 years relevant working experience - Order Management Billing Excellent communication Ability to learn and utilize ERP systems (experience with SFDC and SAP is a plus) Ability to seamlessly communicate with people of cross-culture. NOTE Notice period - Only Immediate joiner preferred Should have experience in OM Billing & Disputes Job location - Chennai - Vandalur Only one way cab will be provided Should have Excellent communication Working Hours - 9:30 PM to 06:30 AM IST If you are Interested, please share your updated resume to this number - Lilavathi HR 9840347647

We are hiring for - Officer Customer Care-Virtual Care Location - Shillong Freshers with very good communication skill, can also apply. Please carry Government Photo ID proof at the interview venue. Job Description : Customer Interaction & Query/Complaints Management - Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings, product or process related information. (for any / all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards or any other Direct Banking related calls) Call Quality: Deliver service quality in order to achieve Quality benchmarks defined from time to time. Audit & Process Compliance: Adherence to set processes of updating customer interactions in CRMNext & ensuring timely updations of interactions in appropriate systems. Schedule Adherence & Service Productivity standards: Consistently meet the service productivity standards Staff needs to meet the service productivity standards as defined from time to time Other Operational Activities. Other Operational Activities : Maintenance of records / record keeping. Keep self updated on the product/ process knowledge as per the training imparted by the Training / Supervisors/ Quality. Adherence to Audit and compliance process as defined. Appropriate attendance record updation

Role & responsibilities Respond to customer inquiries and issues via various channels, including phone, email, chat, and social media, in a timely and professional manner. Listen actively to understand customer needs and concerns, demonstrating empathy and patience. Provide accurate, complete, and up-to-date information to customers regarding products, services, policies, and procedures. Handle customer complaints and difficult situations with professionalism and a focus on resolution. De-escalate situations and turn negative experiences into positive ones.