270 Query Handling Jobs - Page 8

This position is ideal for someone who understands the influencer ecosystem, has a knack for conversations, and enjoys building long-term relationships. can manage a calling-driven team while delivering exceptional influencer collaborations.

Hi Jobseekers, Greetings from ShiningStars ITPL! We are looking for enthusiastic and customer-focused individuals to join our growing Customer Support team in Gurgaon. As a Customer Care Executive , you will be responsible for handling customer queries, resolving issues, and providing an exceptional experience across voice or non-voice platforms. Job Title: Customer Care Executive Voice/Non-Voice Process Location: Gurgaon, Haryana Industry: BPO Employment Type: Full Time Experience Required: 0-3Years Salary: Upto 4LPA(Depending on experience) Working Days: 5/6 Days (Rotational Shifts) Role & responsibilities Handle inbound/outbound calls, emails, or chats from customers. Resolve customer complaints in a timely and efficient manner. Provide accurate information regarding products/services. Maintain customer records by updating account information. Escalate unresolved issues to the appropriate teams when needed. Meet performance metrics. Preferred candidate profile Minimum Qualification: 12th Pass or Any Graduate. Excellent communication skills (English and Hindi). Ability to work in rotational shifts. Freshers and experienced candidates both can apply. Good problem-solving and interpersonal skills. Basic computer knowledge and typing speed. Interested candidates can apply directly through Naukri or send their CV in Whatsapp 9453915028 [Anshika Tiwari]. Shortlisted candidates will be contacted for interviews. Also, you can connect with - 9450957497 HR Shrasti Thanks and Regards Anshika Tiwari [9453915028] HR Executive

Role- Customer Specliest 0-3 Yr Exp Into Int customer Handling Any Graduate CTC- Upto 5.5 LPA WFO Location - Bangalore 5 Days working 2 days off both side Cab Shift- US Interview - Virtual For more info contact : HR Haider - 9256424833

Role Summary This is a full-time, office-based role in Noida for an Academic Mentor focused on "New Projects." The position is ideal for individuals with a strong background in commerce and accounting (B.Com, CA Inter, ACCA/CMA/CPA) and at least one year of experience in education or mentoring. The core of the job is to provide comprehensive academic and career support to students, ensuring their success and driving strong results. The organisation is looking to fill four positions. Key Requirements for an Ideal Candidate 1. Educational Qualifications: Required: Bachelor of Commerce (B.Com). And one of the following: CA Inter Qualified. ACCA (Full or Part Qualified). US CMA (Full or Part Qualified). US CPA (Full or Part Qualified). 2. Professional Experience: A minimum of 1+ years of relevant experience is required. The experience should be in education, teaching, student mentoring, or a closely related field, preferably in an online setting. The role can be divided into three main areas of responsibility: 1. Course and Batch Management: Onboarding: Help students get started by explaining the course structure, syllabus, and timetables. Logistical Support: Act as the primary point of contact for any organisational or structural questions about their academic program. 2. Academic and Content Support: Query Resolution: Serve as the subject matter expert to answer all student questions related to the coursework, from basic to advanced levels. Proactive Support: Identify students who may be struggling and offer help before they fall behind. The goal is "complete mastery of content." 3. Holistic Mentorship and Performance: Career Guidance: Leverage industry knowledge to advise students on career paths, further qualifications, and job market trends. Motivation: Act as a constant source of encouragement to keep students on track and focused on their goals. Results-Oriented: The ultimate measure of success in this role is the students' academic performance and results. The mentor is expected to actively collaborate with students to achieve excellence.

Role Overview The Customer Service Associate will play a pivotal role in monitoring and managing AV systems. This position is ideal for individuals with a non-technical academic background (e.g., BCom, BA) who have a strong inclination toward technology and are eager to learn. The Customer Service Associate will ensure the smooth functioning of systems by troubleshooting issues, coordinating resolutions, and maintaining communication with stakeholders. Key Responsibilities System Monitoring & Troubleshooting : Monitor AV systems in real-time using NOC dashboards to identify performance issues. Diagnose basic technical problems and escalate complex issues to technical teams. Maintain accurate logs of incidents and troubleshooting steps. Coordination & Communication : Act as the primary point of contact for clients reporting system issues. Collaborate with internal technical teams and external vendors to resolve problems efficiently. Provide regular updates to clients on issue resolution progress. Documentation & Reporting : Create detailed reports on system performance, downtime, and issue resolution timelines. Document standard operating procedures (SOPs) for recurring tasks and troubleshooting processes. Continuous Improvement : Identify patterns in system issues and recommend preventive measures. Stay updated on advancements in AV technology to enhance support capabilities. Qualifications A bachelors degree in any field (e.g., BCom, BA) with a demonstrated interest in technology. Strong problem-solving skills and the ability to learn technical concepts quickly. Excellent verbal and written communication skills. Basic familiarity with Microsoft Office tools; knowledge of ticketing systems is a plus. Ability to work in shifts to ensure 24/7 NOC coverage. Preferred Skills Exposure to AV or IT systems is an advantage but not mandatory. Strong organizational skills with attention to detail. Customer service experience is a plus.

Role: Sitecore Developer Location: Greater Noida, Hyderabad, Gurugram, Pune Experience: 5 to 10 years Technical Requirements:-- Sitecore Headless Services API-driven content delivery. Sitecore JSS (JavaScript Services) – Next.js. GraphQL API – Efficient querying of Sitecore content. Rendering Host – Next.js or ASP.NET Core for decoupled frontend. Security & Authentication – OAuth, JWT, or Sitecore Identity Server. Experienced in Sitecore ContentSearch API, indexing strategies, and Solr integration. Skilled in Apache Solr configuration, schema design, and query optimization. Proficient in C#/.NET, Sitecore API, and Solr query handling. Indexing Best Practices – Ensuring efficient indexing with proper schema definitions. Query Performance Tuning – Using boosting, faceted search, and fuzzy search for better results. Nice to have Handling CI/CD pipelines.

Responsibilities: Recruit and onboard new partners to the platform Analyze call data to improve service quality Provide training and ongoing support to partners Handle daily operational tasks for seamless functioning Fluency in Tamil.

Company Name: Investors Clinic Infratech Pvt. Ltd. Company Profile: INVESTORS CLINIC is a real estate consulting company serving all over the globe. It has earned a strong reputation in the real estate industry as we strongly work for the satisfaction of our customers. It's our efficient and effective solution that has given us domestic and global giants as satisfied clients. Position: Customer Relationship Manager Job Description : -Build and maintain relationships with the entire customer base assigned; by ensure constant engagement with customers during the life cycle and moments of planned spontaneity. Planned wow moments executed to perfection at important stages in the customer lifecycle like welcome, agreement and handover of possession -Responsible for Customer Satisfaction and high service quality standards - Consistency in experience backed up by constant monitoring and necessary enhancements - Responsible in maintaining MIS and closely work for Preparation of Final work Report. - Co-ordinating with the internal partners and middle office teams for the process improvement & updating the MIS report logic's. - Responsible for Demand generation, Cheques validation, Sales Order, Generation, Customer Master, Material, Debit & Credit Note creation. - Responsible for handling customers of Lawns & Beyond project contains entire customer data base. - Attending customers who visit HO with their queries to resolve and ensure 100% satisfactory with the adequate resolution to the query. Cancellations, transfer requests and registration process. - Resolving customer queries, preparing ledgers and addressing the issues highlighted by the customers through call. - Managing post booking customer services till delivery /possession stage. - Collection of payment dues, against demands generated with construction progress - Assisting customers on allotment of Flats, Registration, Cancellation, Bank Loan Issues, Transfer of Deeds, Bank Loan processing of document Job Specification : 1. Minimum Graduate(Any graduate) 2. 5+ years of experience in CRM(Real estate Preferred) 3. Good communication, Good Presence and negotiation skills. Job Type : Full-time Salary : 7.5 lpa to 12 lpa Schedule : Day shift Location: Greater Noida & Gurgaon Mail me @ sharma.rituhr@investors-clinic.com & Contact @ 9899516117 Thanks & Regards *Ritu Sharma Corporate HR Contact No. : 9899516117 sharma.rituhr@investors-clinic.com "Carry your updated Resume

Overall, Purpose of Job Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. • Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams • Strive and achieve SLA target and business outcome indicators defined by the client Job Responsibilities / Authorities • Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool • Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes • Walk customers/ Provide navigational support on self-service portal • Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines • Place outbound calls to customers when required in line with Client / Company guidelines • Work productively whilst maintaining exceptional call/data quality standards in line with targets • Contribute to the team through open and regular communication with peers / supervisors • Adhere to all company or departmental policies and procedures (personnel and operational) • Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process • Maintain regular and punctual attendance in line with company policies and procedures • Minimize customer complaints and escalations by providing exceptional service and call control Knowledge & Skill Requirement Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer • Good technical aptitude with an ability to learn quickly • Excellent verbal and written communication skills Experience Profile • Prior international BPO work experience preferred • Freshers acceptable Personal Attributes Able to work on a flexible basis as determined by the business needs • Ability to work under pressure • Team worker • Positive Attitude • Quick Learner • Punctual and Disciplined • Good Communication skills • Customer Focused • Results driven • High standards of Integrity • Attention to detail

MS-CSE EXPERIENCE REQUIRED: 6 MONTHS WITH INTERNATIONAL BPO SHOULD HAVE TRAVEL OR HOSPITALITY BACKGROUND ATTRACTIVE INCENTIVES 5.5 DAYS WORKING ROTATIONAL SHIFTS & OFFS INCLUDING NIGHT SHIFTS TRAVEL REIMBURSEMENT DROP YOUR CV AT 9758730777

International voice process - B2C Required - minimum 6months exp in int process CTC - Upto 5LPA Location - Pune WFO US Shifts Both way cabs Immediate joiners Contact - 8529546798 (Divisha)

Job Purpose To ensure resolution of issues reported by Customers and Stakeholders for Net Banking and Mobile Banking applications Role & responsibilities Application support (L2) for customer issues and transaction failures on NB and MB applications Understanding issues Finding Root Cause Analysis (RCA) Troubleshooting & resolution of production issues Co-ordinating with Ops and L0/L1 teams to manage customer complaint queues Co-ordinating with stakeholders for resolution Tracking & escalation of Issues Tracking & review of application issues/bugs Meet & discuss with respective stakeholders Regular follow up with stakeholder Escalation of issues Application & Infrastructure management Understanding & planning for blackouts, DR activity Application/Transaction Monitoring Application Usage and Performance Reporting Support Emergency Changes Understand Change and Requirement detailing Planning for PVT & resources (internal customers) Execution of PVT Coordinating with Ops, Engineering and Product teams Key Skills Strong Technical & Analytical skills Strong Customer-facing, interpersonal skills Understanding of application logs, tools such as AppDynamics Knowledge of cloud-based application support (AWS/GCP) Should have worked on mobile or web-based application support Exposure to banking preferable

We're hiring Customer Support Executives for a leading real estate client in Hyderabad. Key Responsibilities: Handle customer inquiries via calls, emails, and web chats Schedule appointments and follow-ups Ensure a high level of customer satisfaction Requirements: Experience: 1- 4 years in customer support, sales, or pre-sales ( Freshers are not eligible ) Languages: Fluency in English, Hindi, and Telugu is mandatory Qualification: Any graduate Age Limit: Up to 32 years Location: Gachibowli, Hyderabad Week Off: Rotational ( only between Monday to Thursday due to weekend workload ) Salary: Depends on last drawn salary and interview performance We offer a decent hike over your current salary Please note: The maximum CTC is 3.7 LPA Joining: Immediate joiners preferred If you meet the criteria and are interested, please apply with your updated resume.

Were Hiring Back Office Executive (Work from Home/Office Options Available) Looking to kickstart or grow your career? Join our dynamic team! Walk-In Interview Date: 20th June to 21th June 2025 (Friday & Saturday) Time: 10:00 AM 1:00 PM Venue: A-Block, Satya Apartment, 302, beside The Golkonda Hotel, Masab Tank, Hyderabad, Telangana 500028 Location: https://maps.app.goo.gl/FhcN2sXoJEiMWWEV9?g_st=aw Whether you prefer working from home or the office, we have flexible opportunities waiting for you! Freshers and experienced candidates (02 years) are welcome. Immediate joiners preferred. Dont miss this opportunitywalk in with your updated resume and take the first step toward a rewarding career! Contract: 6 Months (Performance-Based Full-Time Opportunity) Languages Preferred: Telugu, English, Hindi. Role Overview: We are seeking a detail-oriented and proactive Back Office Executive to support our team in managing queries related to land or property received through the companys social media platforms. The role involves prompt and professional communication, recording client information, and ensuring smooth coordination with internal teams. Key Responsibilities: Handle queries related to land/property received via the company’s social media accounts Respond to inquiries in a timely and professional manner Collect client details accurately and share them with the respective internal teams Handle email communication effectively Maintain organized records of interactions and follow-ups What We’re Looking For: Strong communication skills and attention to detail Ability to multitask and work independently Familiarity with social media platforms Quick learner with a positive attitude Perks & Benefits: PF & Health Insurance Opportunity for full-time role based on performance after 6 months Ready to Join? Send your updated CV to: sravani.n@skilviu.com Contact: +91 70754 98530

International Voice Process Salary - CTC : 33,000 + 2k In hand:- - During training: 28,500 - Post training: 29k + 2kpli (variable amount) + other incentives --------------------------------------------- - Work from office - Graduate/ under grads - 5 days working with rotational shifts - Cab facility - Rotational Week offs - Leaves in accordance with the US calendar Interview rounds 1. HR round 2. Amcat (threshold 65) 3. Operations round Interested candidate contact on this number - (HR Pooja - 7880671470) (HR Payal - 9251688425)

le & responsibilities Greet and welcome visitors with a warm and positive attitude and direct them to the concerned person. Answer and direct calls, emails, and inquiries efficiently. Oversee front-desk operations. Manage office supplies inventory and ensure timely procurement. Assist in organizing events, meetings, and employee engagement activities. Support administrative tasks such as filing, data entry, and document management Collaborate with other departments for smooth office operations Skills required: Good communication and interpersonal skills Proficiency in MS Office (Word, Excel, Outlook, Teams) Strong multitasking and organizational abilities Ability to handle sensitive information with confidentiality

Manage end to end payroll processing, Attendance management Ensuring accuracy of employee data & compliance with regulations Collaborate with HR &finance team to verify data Process payroll transactions including salary adjustment, bonus & deductions Required Candidate profile Hands on experience in payroll processing and knowledge of Spine HR software Strong understanding of tax regulations and compliance standards Effective communication and problem-solving abilities.

Key Responsibilities: Handling customer queries & escalation effectively Follow up with logistic team for Reverse & Forward Pickup Follow up with locations to have device repaired in TAT Estimate Sharing with Clients Interested and experienced candidates can apply by: Call/WhatsApp: 9205488912 (Pragati) Email: pragti.saxena@cielhr.com

Job description Role & responsibilities : - Interface with Customers via EMAIL / Inbound calls for the purpose of resolving routine problems with products or services *Greet Customers in a courteous, friendly, and professional manner using agreed upon procedure s. *Clarify Customer requirements; probe for and confirm understanding of requirements or problem. Candidate Profile- *Graduation Mandatory with 1 year of experience in Blended Process. *Excellent verbal and written communication skills. *Flexible with 24/7 Environment. Requirements: Previous experience in BPO sales or customer service is highly desirable. Excellent communication skills, both verbal and written. Strong persuasive and negotiation abilities. Ability to work in a fast-paced and target-driven environment. Good problem-solving skills and ability to handle objections effectively. Proficiency in using CRM software and other sales tools. Graduation Mandatory. Benefits: Competitive salary package with attractive incentives and bonuses. Comprehensive training and ongoing professional development. Opportunities for career growth and advancement within the company. Health insurance coverage. Paid vacation and sick leave. Fun and engaging work environment with regular team-building activities. How to Apply: Virtual Interviews Available call or WhatsApp- 8851734054 HR Anamika

- Handle customer complaints, concerns, and feedback in a professional & empathetic manner. - Maintain accurate records of customer interactions. - Provide product/service information and guide customers through our offerings.

Work Hours: 10:30 AM 6:30 PM Working Days: 6 days a week (Alternate Saturdays off , Fixed Sundays off ) Experience: Fresher or experienced candidates with strong communication and sales aptitude Joining: Immediate Job Role & Responsibilities: As an Inside Sales Executive, you will play a vital role in engaging with potential delegates who express interest through our digital campaigns on platforms like Facebook, Instagram, and LinkedIn. Your primary responsibilities include: Calling and following up with qualified leads generated through social media campaigns. Verifying the profile, interest, and purchasing potential of leads. Explaining event details, delegate benefits, and participation fees effectively. Handling objections, answering queries, and building trust with prospects. Converting leads into confirmed delegate registrations. Coordinating with the internal team to ensure smooth onboarding of confirmed participants. Generating the Sales Revenue Closing the Delegate participation and sponsorship Candidate Requirements: Gender: Female Communication: Exceptional verbal and written communication in English is a must. Sales Skills: Strong convincing skills and the ability to handle high-value corporate profiles with confidence. Personality: Smart, confident, and goal-oriented with a flair for relationship building. Experience: Previous experience in telesales, inside sales, or customer engagement is a plus, but freshers with strong skills are welcome. Tech-Savvy: Basic computer and CRM handling skills are preferable. Perks & Benefits: Professional growth in a high-impact global event environment Opportunity to interact with industry leaders and achievers across India Performance-based incentives and a supportive work culture

1) Advising HNI/Ultra HNI clients on currency & commodity products. 2) Individually handling clients with the book size of 25 lacs & above. 3) Creation of revenue & Activation of clients through effective Advisory. 4) Coordinating with clients for their daily trades in Commodity & Currency. 5) Help customers to Execute trade online and place orders on behalf of customers. 6) Advising clients with requisite information regarding the market condition. 7) Activating inactive clients through regular follow up. 8) Regularly following-up with clients and handling their queries. 9) Achieving the Business target assigned in Terms of, generating revenue, acquiring clients, Candidate Profile 1) 5 - Years in a Commodity broking firm | 2) Individuals who possess deep knowledge of the stock market and stay updated with market economics trends. 3) Should be comfortable working in Shifts. _

Handle calls and emails Address queries and escalate issues Maintain records and feedback logs Coordinate with internal teams Support frontoffice & data entry Prepare reports and client follow-ups Ensure customer satisfaction Address ongoing projects

Role & responsibilities Handle both inbound and outbound calls to address queries, provide product information, and assist with sales or support-related concerns. Upsell and cross-sell relevant products to increase average order value Analyze customer feedback to identify areas of improvement Maintain high standard of customer experience through proactive communication. Resolve customer queries in a professional and timely manner. Escalate any significant issues to the factory and store departments for prompt resolution Preferred candidate profile Excellent communication and interpersonal skills Strong problem-solving abilities Experience in inside sales / cross-selling / upselling

Job Title : Visa Conversion Officer Reports To Tittle : Manager Manager - Destinations and Conversions Business Function/Sub Function: Business Development Location: Noida, India Position Overview: The Visa Conversion Officer supports international students in converting their Paid Unconditional admissions offers into successful visa outcomes. This role ensures smooth coordination between compliance and visa advisory teams while guiding students through visa requirements, documentation, and timelines. The goal is to enhance Paid Unconditional offer to visa through proactive communication regarding document collection and support with agent/student queries. Key Responsibilities: Coordinate Visa document collection after payments and UCOLs Interact with and/or students to submit visa documents Do a basic assessment of received visa documents for correctness as per country specific checklist Forward the completed file to the Compliance Department for final document assessment Follow up on progress of visa document approval with Compliance Department Provide guidance to applicants on documentation and application procedures Respond to inquiries via phone, email professionally and efficiently Prepare daily/weekly/monthly reports (pending, submitted and awaiting decision etc) as required by management Reporting of pendency as per product Bridge between BD Team and Admissions/Visa teams Any other task assigned by the Management Qualification: Graduate Minimum 2+ years of experience is required. Customer-service oriented and able to work under pressure Should have good working knowledge on visa procedures for our territories Should have good working knowledge of required documents for visa purposes Should be good in Excel and other MS Office applications ** Should be good in handling CRM and report generation ** Join us on this exciting journey!