155 Query Handling Jobs - Page 6

Company - Preschool & Daycare Designation - Centre Head Working days - 6 Days a week(Immediate Joining) Timings :- 9:30-6pm Preference : - Healthcare, Hospitality & Aviation Industry Role Description This is a full-time on-site role for a Center Head at Ipsaa. The Center Head will be responsible for overseeing the day-to-day operations, managing staff, ensuring quality child care, maintaining a safe and stimulating environment, and fostering positive relationships with parents and the community. Qualifications:- Experience in managing child care facilities or educational programs Strong leadership and communication skills Ability to multitask and work effectively in a fast-paced environment Excellent organizational and problem-solving abilities Passion for working with children and creating a positive learning environment

Roles and Responsibilities Provide exceptional customer support through phone calls, emails, and chat sessions to resolve client queries and concerns. Handle incoming calls, respond to emails, and address chat queries in a timely and professional manner. Manage help desk operations by prioritizing tasks, escalating complex issues when necessary, and maintaining accurate records of all interactions. Maintain high levels of product knowledge to effectively address client questions about products/services. Desired Candidate Profile 1-6 years of experience in a similar role (help desk or call center). Excellent communication skills for effective query handling over various channels (phone, email, chat). Strong issue resolution skills with ability to troubleshoot common problems independently. Proficiency in helpdesk management software/tools for efficient ticket tracking & reporting.

Job Title: Customer Success Manager Job Location: Delhi-NCR Company Name: Licks Petcare Private Limited Job Overview: We are seeking a proactive and empathetic Customer Success Manager to build lasting relationships with our customers and ensure their long-term satisfaction and success. This role goes beyond supportit's about advocacy, engagement, and creating an exceptional customer experience that drives loyalty and growth. Roles & Responsibilities: Own the post-sale customer journey, from onboarding to renewal and expansion. Build deep relationships with cat parents, understanding their needs and aligning them with our solutions. Act as a trusted advisor to customers, helping them achieve desired outcomes using our products. Regularly engage with customers through inbound and outbound calls, emails, and chats to offer support, gather feedback, and strengthen relationships. Work with internal teams (Product, Sales, Support) to relay customer feedback and influence product development. Analyze customer usage patterns and identify opportunities for improvement or upsell. Encourage happy customers to share their experiences through reviews, referrals, and success stories. Requirements: Graduate in any discipline. At least 1 year of experience in a customer-facing role, preferably in Customer Success, or Support. Exceptional verbal and written English communication skills. Strong relationship-building, problem-solving, and organizational abilities. Empathetic and customer-centric mindset with a proactive approach to challenges. Familiarity with CRM tools and customer success platforms is a plus.

Job Description Billing - Dispute Management Responsible for handling and resolving billing disputes raised by customers or clients. Review and analyze billing records, invoices, and related documentation to identify discrepancies or errors. Communicate with customers or clients to gather additional information and clarify billing concerns. Investigate billing issues, including researching transaction histories and coordinating with relevant departments. Collaborate with internal teams such as sales, customer support, and finance to resolve disputes and ensure accurate billing. Experience in Billing and Uploading invoice on job portals Experience on handling disputes Hands on experience on credit rebill requests Experience in handling US\European\Canada region. Document all actions taken, maintain accurate records, and provide regular updates on the status of disputes. Provide exceptional customer service by addressing inquiries and concerns in a timely and professional manner. Identify process improvement opportunities to streamline billing procedures and reduce future disputes. Requirements 2-5 years relevant working experience - Order Management Billing Excellent communication Ability to learn and utilize ERP systems (experience with SFDC and SAP is a plus) Ability to seamlessly communicate with people of cross-culture. NOTE Notice period - Only Immediate joiner preferred Should have experience in OM Billing & Disputes Job location - Chennai - Vandalur Only one way cab will be provided Should have Excellent communication Working Hours - 9:30 PM to 06:30 AM IST If you are Interested, please share your updated resume to this number - Lilavathi HR 9840347647

We are hiring for - Officer Customer Care-Virtual Care Location - Shillong Freshers with very good communication skill, can also apply. Please carry Government Photo ID proof at the interview venue. Job Description : Customer Interaction & Query/Complaints Management - Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings, product or process related information. (for any / all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards or any other Direct Banking related calls) Call Quality: Deliver service quality in order to achieve Quality benchmarks defined from time to time. Audit & Process Compliance: Adherence to set processes of updating customer interactions in CRMNext & ensuring timely updations of interactions in appropriate systems. Schedule Adherence & Service Productivity standards: Consistently meet the service productivity standards Staff needs to meet the service productivity standards as defined from time to time Other Operational Activities. Other Operational Activities : Maintenance of records / record keeping. Keep self updated on the product/ process knowledge as per the training imparted by the Training / Supervisors/ Quality. Adherence to Audit and compliance process as defined. Appropriate attendance record updation

Role & responsibilities Respond to customer inquiries and issues via various channels, including phone, email, chat, and social media, in a timely and professional manner. Listen actively to understand customer needs and concerns, demonstrating empathy and patience. Provide accurate, complete, and up-to-date information to customers regarding products, services, policies, and procedures. Handle customer complaints and difficult situations with professionalism and a focus on resolution. De-escalate situations and turn negative experiences into positive ones.

Responsibility Make sales calls to potential and existing customers. Answer incoming calls and provide product details. Explain product features, benefits, pricing, and usage. Record every interaction and lead status in CRM system. Address and overcome customer objections. Maintain regular follow-up with leads and pending cases. Ensure customer satisfaction post-purchase. Meet or exceed daily, weekly, and monthly sales goals. Work with other departments to resolve client issues. Participate in promotional campaigns or contests.

Role & responsibilities Greet and welcome visitors with a warm and positive attitude and direct them to the concerned person. Answer and direct calls, emails, and inquiries efficiently. Oversee front-desk operations. Manage office supplies inventory and ensure timely procurement. Assist in organizing events, meetings, and employee engagement activities. Support administrative tasks such as filing, data entry, and document management Collaborate with other departments for smooth office operations Skills required: Good communication and interpersonal skills Proficiency in MS Office (Word, Excel, Outlook, Teams) Strong multitasking and organizational abilities Ability to handle sensitive information with confidentiality

Urgent Hiring For "Banking Operations Executive" Experience - Minimum 1 year of Email Shift- Rotational Excel experience is required.{ VLOOKUP, HLOOKUP, PIVIOT TABLE} Package - 3 LPA - 3.5 LPA location - Chandivali HR Arti 9522754537

Role & responsibilities Provide prompt and courteous customer support through various channels, including phone, email, and chat. • Address customer inquiries, concerns, and issues in a timely and effective manner. • Assist customers with product information, order processing, and issue resolution. • Collaborate with other departments to ensure a seamless customer experience. • Maintain accurate records of customer interactions and transactions. • Stay up-to-date with product knowledge and company information to provide accurate and relevant information to customers. • Identify and escalate priority issues to the appropriate department or individual. • Proactively identify opportunities to improve customer satisfaction and recommend process enhancements. • Follow established procedures for handling different types of customer queries. • Meet individual and team targets for customer satisfaction and response times. • Worked on ticketing system zohodesk, Freshdesk.

Address customer inquiries, concerns, and complaints via phone calls in a professional and courteous manner. Provide accurate and timely resolutions to ensure customer satisfaction. Required Candidate profile Perform duties from the office premises, adhering to company policies and guidelines. Collaborate effectively with team members and supervisors to deliver exceptional customer service. Perks and benefits 10% Incentive on Salary/week

Candidates who has good at communication and have act instance. market research, able to handle queries Identify, evaluate, and onboard vendors based on business requirements. Maintain strong relationships with existing vendors and negotiate contracts. Ensure timely procurement of goods/services while optimizing cost and quality. Monitor vendor performance and compliance with contractual agreements

Manage TDS & GST Compliance including preparation and filling of returns and addressing replies to tax authorities . Provide guidance on tax planning & compliance for clients , ensuring adherence to applicable laws . Assit in Audit Required Candidate profile CA Pass out before 2020 can only apply

looking for experienced executive & Escalation Specialist to liaise with customers to resolve escalations & complaint from our clients Communicate directly with customers, suppliers & internally with team & senior management Call 9235457455 Deepti

Should have pleasant matured personality, good communication skills, computer literate, entrepreneurial ability, self initiative. Job involves telephonic coordination with customers, follow up, offer quotations, negotiate and procure orders etc. Required Candidate profile B.Sc. / B.E. / D.M.E./ B.C.A./ B. Com.

We are hiring for - Officer Customer Care-Virtual Care Location - Kolkata Freshers with very good communication skill, can also apply. Please carry Government Photo ID proof at the interview venue. Job Description : Customer Interaction & Query/Complaints Management - Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings, product or process related information. (for any / all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards or any other Direct Banking related calls) Call Quality: Deliver service quality in order to achieve Quality benchmarks defined from time to time. Audit & Process Compliance: Adherence to set processes of updating customer interactions in CRMNext & ensuring timely updations of interactions in appropriate systems. Schedule Adherence & Service Productivity standards: Consistently meet the service productivity standards Staff needs to meet the service productivity standards as defined from time to time Other Operational Activities. Other Operational Activities : Maintenance of records / record keeping. Keep self updated on the product/ process knowledge as per the training imparted by the Training / Supervisors/ Quality. Adherence to Audit and compliance process as defined. Appropriate attendance record updation

We are hiring for - Officer Customer Care-Virtual Care Location - Shillong Freshers with very good communication skill, can also apply. Please carry Government Photo ID proof at the interview venue. Job Description : Customer Interaction & Query/Complaints Management - Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings, product or process related information. (for any / all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards or any other Direct Banking related calls) Call Quality: Deliver service quality in order to achieve Quality benchmarks defined from time to time. Audit & Process Compliance: Adherence to set processes of updating customer interactions in CRMNext & ensuring timely updations of interactions in appropriate systems. Schedule Adherence & Service Productivity standards: Consistently meet the service productivity standards Staff needs to meet the service productivity standards as defined from time to time Other Operational Activities. Other Operational Activities : Maintenance of records / record keeping. Keep self updated on the product/ process knowledge as per the training imparted by the Training / Supervisors/ Quality. Adherence to Audit and compliance process as defined. Appropriate attendance record updation

1) Acquire and handle UHNI / HNI clients for PCG (Private Client group) having per client ticket size of Rs.25Lac and above. 2) Advising UHNI/ HNI clients on Equity, Derivatives, currency & commodity Markets and generate Revenue from them. 3) Cross selling Third Party Products like products like MF (Mutual Funds), PMS (Portfolio Management Services), AIFs (Alternate Investment Funds). 4) Handling Queries & complains of client's & solving it within TAT. 5) Should apply deep market understanding & Advance strategies to increase book size & revenue. 6) Profiling clients by conducting in depth review of client's financial requirements, analysing information & recommending portfolios. 7) Monitoring & enhancing Advisor's Advising skills through call tracking, weekly targets & meetings, con calls. 8) Coordinate with Third Party Product Manufacturers, and all the stake holders. Location: Mumbai,Bengaluru,Hyderabad,Chennai,Pune,Jaipur,Telangana, Delhi, Vadodra

Role & responsibilities Experience in warehouse manpower management. Manage agencies for WH manpower: Provide manpower for shortlisting within a TAT of 24 hours Documents closure for new joining Assist in candidate interviews, selection and onboarding process Coordinate with Various Manpower Agencies Retention of WH manpower: 90% 1 month retention of manpower Engagement at WH levels through Store manager and Agencies Understand competitive salary being paid in the market Life cycle management of WH manpower: Handle payout queries Manage ID card, t-shirt roll out etc. handle incentive calculation and payouts Data management and sharing reports with stakeholders Preferred candidate profile Education Qualification: Graduate/Post-graduate Experience: Minimum -2 to 5 years of experience. Good communications skills - Both written/ speaking and at coordination Good in collaboration with internal and external stakeholders Good in Microsoft Power points, Excel and word

Role & responsibilities Experience in warehouse manpower management. Manage agencies for WH manpower: Provide manpower for shortlisting within a TAT of 24 hours Documents closure for new joining Assist in candidate interviews, selection and onboarding process Coordinate with Various Manpower Agencies Retention of WH manpower: 90% 1 month retention of manpower Engagement at WH levels through Store manager and Agencies Understand competitive salary being paid in the market Life cycle management of WH manpower: Handle payout queries Manage ID card, t-shirt roll out etc. handle incentive calculation and payouts Data management and sharing reports with stakeholders Preferred candidate profile Education Qualification: Graduate/Post-graduate Experience: Minimum -2 to 5 years of experience. Good communications skills - Both written/ speaking and at coordination Good in collaboration with internal and external stakeholders Good in Microsoft Power points, Excel and word

Hi Jobseeker, Greeting from ShiningStars! We are hiring for Multinational BPO at Bengaluru. Process - Voice Process Graduation is Mandatory! Candidate should be fluent in English and Hindi Salary - upto 3 LPA plus Quarterly Bonus Key Responsibilities: Handle inbound and outbound customer calls/emails/chat inquiries in a professional manner. Collaborate with internal teams to resolve escalated or complex issues. Maintain a positive and professional tone when communicating with customers. Follow established protocols and guidelines for customer support procedures. Continuously improve product knowledge to assist customers effectively. Required Qualifications and Skills: Any Graduate . Excellent verbal and written communication skills in English. Strong problem-solving abilities with a customer-centric mindset. Flexibility to work in different shifts. Interested candidates can apply or contact on 8881331031 (Nandini) Regards Nandini 8881331031 HR Executive Shiningstars ITPL

Work from Office ( Gurgaon , Mohali & Indore ) Education- Graduate Fresher or Exp ( Excellent in English) Sal- 18k to 35k ctc 5.5 working days immediately joining Hr - 9930294844 https://forms.gle/U7A8iyGTshnR6H5b9

Job description Build and maintain relationships with the entire customer base assigned; by ensure constant engagement with customers during the life cycle and moments of planned spontaneity. Planned wow moments executed to perfection at important stages in the customer lifecycle like welcome, agreement and handover of possession Responsible in maintaining MIS and closely work for Preparation of Final work Report. Co-coordinating with the internal partners and middle office teams for the process improvement & updating the MIS report logic's. Responsible for handling customers of Lawns & Beyond project contains entire customer data base. Attending customers who visit HO with their queries to resolve and ensure 100% satisfactory with the adequate resolution to the query. Cancellations, transfer requests and registration process. Resolving customer queries, preparing ledgers and addressing the issues highlighted by the customers through call. Managing post booking customer services till delivery /possession stage. Collection of payment dues, against demands generated with construction progress Responsible to interact with clients to guide them and solve their queries. Facilitate Coordination between the clients and other teams (Sales / Finance / Operations). Issue letters / communication to clients and its follow-up. On boarding of customers post booking Achieving collections targets Follow up with banks on loan sanctions and disbursements Customer query resolution ERP updation Preferably worked on Salesforce & Far vision Candidate should have minimum 1 to 5 years of good experience in Post sales/ Customer Services / CRM Activities in the Real Estate sector Providing end to end after-sales service to clients. Ensure good customer relationship. Follow up for post-sales service issues and also to explore new business opportunities with allocated existing clients. Maintaining a strong relationship with a client and advising them on issues related to the product and offering solutions on the same. Collect & maintain the customer data properly and ensure timely follow up with the customers as and when required. To ensure efficient query handling, issue resolution, data tracking and feedback. Role: Customer EngagementIndustry Type: Real EstateDepartment: Sales & Business DevelopmentEmployment Type: Full Time, PermanentRole Category: Sales Support & OperationsEducationUG: Any GraduatePG: Any Postgraduate Role & responsibilities Preferred candidate profile

Roles and Responsibilities Handle customer queries via phone calls, emails, and chats to resolve their concerns and provide solutions. Provide excellent customer service by responding promptly to customer inquiries and resolving issues efficiently. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to ensure seamless communication and effective issue resolution.

HI JOBSEEKERS !!! GREETINGS FROM RECOUP INFO !! We are looking for talented Customer Support Executives for our dynamic BPO team in Lucknow. If you have a passion for delivering outstanding customer service and possess excellent communication skills, this is the perfect opportunity for you! WORK FROM OFFICE Process- Customer Support Executive (Blended process) Key Responsibilities:- Handle inbound and customer queries via call , email, or chat. Provide accurate and helpful information about our products/services. Resolve customer issues in a timely, professional, and friendly manner. Maintain a high level of customer satisfaction by addressing concerns and queries. Keep accurate records of customer interactions and feedback. Requirements:- Graduate & Undergraduate both can apply Good communication skills in English . Should Be Immediate Joiner. For females its a pure day shift & boys - any 9h rotational shift. Salary between 18k to 25k In Hand. Health benefits and other perks Other Benefits - Positive environment - PF & ESIC -Internal Promotion Opportunities -Quarterly Bonus Mode Of Interview -Walk-in Interview. NOTE - SALARY COMPLETELY DEPENDS ON INTERVIEW. To get your Interview aligned connect with me directly on the number given below & can share their resume on the same number @ 8090893338- Durgendra Gautam. NOTE- IN CASE CALL WILL BE MISSED OR NOT RECEIVED BY RECRUITER THEN MUST SHARE RESUME AT 8090893338- Durgendra Gautam. Regards, Durgendra Gautam Senior HR Specialist Recoup Info. #lucknow#lucknowjobs#jobs2025#lko#immediatejoiner#freshers#graduate#undergraduate#naukri#experience#customersupport#customerservice#delhijobs#bpo#bpocallcenter#nonvoice#chatprocess#voiceprocess#blendedprocess