155 Query Handling Jobs - Page 5

- Handle customer complaints, concerns, and feedback in a professional & empathetic manner. - Maintain accurate records of customer interactions. - Provide product/service information and guide customers through our offerings.

Work Hours: 10:30 AM 6:30 PM Working Days: 6 days a week (Alternate Saturdays off , Fixed Sundays off ) Experience: Fresher or experienced candidates with strong communication and sales aptitude Joining: Immediate Job Role & Responsibilities: As an Inside Sales Executive, you will play a vital role in engaging with potential delegates who express interest through our digital campaigns on platforms like Facebook, Instagram, and LinkedIn. Your primary responsibilities include: Calling and following up with qualified leads generated through social media campaigns. Verifying the profile, interest, and purchasing potential of leads. Explaining event details, delegate benefits, and participation fees effectively. Handling objections, answering queries, and building trust with prospects. Converting leads into confirmed delegate registrations. Coordinating with the internal team to ensure smooth onboarding of confirmed participants. Generating the Sales Revenue Closing the Delegate participation and sponsorship Candidate Requirements: Gender: Female Communication: Exceptional verbal and written communication in English is a must. Sales Skills: Strong convincing skills and the ability to handle high-value corporate profiles with confidence. Personality: Smart, confident, and goal-oriented with a flair for relationship building. Experience: Previous experience in telesales, inside sales, or customer engagement is a plus, but freshers with strong skills are welcome. Tech-Savvy: Basic computer and CRM handling skills are preferable. Perks & Benefits: Professional growth in a high-impact global event environment Opportunity to interact with industry leaders and achievers across India Performance-based incentives and a supportive work culture

1) Advising HNI/Ultra HNI clients on currency & commodity products. 2) Individually handling clients with the book size of 25 lacs & above. 3) Creation of revenue & Activation of clients through effective Advisory. 4) Coordinating with clients for their daily trades in Commodity & Currency. 5) Help customers to Execute trade online and place orders on behalf of customers. 6) Advising clients with requisite information regarding the market condition. 7) Activating inactive clients through regular follow up. 8) Regularly following-up with clients and handling their queries. 9) Achieving the Business target assigned in Terms of, generating revenue, acquiring clients, Candidate Profile 1) 5 - Years in a Commodity broking firm | 2) Individuals who possess deep knowledge of the stock market and stay updated with market economics trends. 3) Should be comfortable working in Shifts. _

Handle calls and emails Address queries and escalate issues Maintain records and feedback logs Coordinate with internal teams Support frontoffice & data entry Prepare reports and client follow-ups Ensure customer satisfaction Address ongoing projects

Role & responsibilities Handle both inbound and outbound calls to address queries, provide product information, and assist with sales or support-related concerns. Upsell and cross-sell relevant products to increase average order value Analyze customer feedback to identify areas of improvement Maintain high standard of customer experience through proactive communication. Resolve customer queries in a professional and timely manner. Escalate any significant issues to the factory and store departments for prompt resolution Preferred candidate profile Excellent communication and interpersonal skills Strong problem-solving abilities Experience in inside sales / cross-selling / upselling

Job Title : Visa Conversion Officer Reports To Tittle : Manager Manager - Destinations and Conversions Business Function/Sub Function: Business Development Location: Noida, India Position Overview: The Visa Conversion Officer supports international students in converting their Paid Unconditional admissions offers into successful visa outcomes. This role ensures smooth coordination between compliance and visa advisory teams while guiding students through visa requirements, documentation, and timelines. The goal is to enhance Paid Unconditional offer to visa through proactive communication regarding document collection and support with agent/student queries. Key Responsibilities: Coordinate Visa document collection after payments and UCOLs Interact with and/or students to submit visa documents Do a basic assessment of received visa documents for correctness as per country specific checklist Forward the completed file to the Compliance Department for final document assessment Follow up on progress of visa document approval with Compliance Department Provide guidance to applicants on documentation and application procedures Respond to inquiries via phone, email professionally and efficiently Prepare daily/weekly/monthly reports (pending, submitted and awaiting decision etc) as required by management Reporting of pendency as per product Bridge between BD Team and Admissions/Visa teams Any other task assigned by the Management Qualification: Graduate Minimum 2+ years of experience is required. Customer-service oriented and able to work under pressure Should have good working knowledge on visa procedures for our territories Should have good working knowledge of required documents for visa purposes Should be good in Excel and other MS Office applications ** Should be good in handling CRM and report generation ** Join us on this exciting journey!

Build and maintain relationships with the entire customer base assigned; by ensure constant engagement with customers during the life cycle and moments of planned spontaneity. Planned wow moments executed to perfection at important stages in the customer lifecycle like welcome, agreement and handover of possession Responsible in maintaining MIS and closely work for Preparation of Final work Report. Co-coordinating with the internal partners and middle office teams for the process improvement & updating the MIS report logic's. Responsible for handling customers of Lawns & Beyond project contains entire customer data base. Attending customers who visit HO with their queries to resolve and ensure 100% satisfactory with the adequate resolution to the query. Cancellations, transfer requests and registration process. Resolving customer queries, preparing ledgers and addressing the issues highlighted by the customers through call. Managing post booking customer services till delivery /possession stage. Collection of payment dues, against demands generated with construction progress Responsible to interact with clients to guide them and solve their queries. Facilitate Coordination between the clients and other teams (Sales / Finance / Operations). Issue letters / communication to clients and its follow-up. On boarding of customers post booking Achieving collections targets Follow up with banks on loan sanctions and disbursements Customer query resolution ERP updation Preferably worked on Salesforce & Far vision Candidate should have minimum 1 to 5 years of good experience in Post sales/ Customer Services / CRM Activities in the Real Estate sector Providing end to end after-sales service to clients. Ensure good customer relationship. Follow up for post-sales service issues and also to explore new business opportunities with allocated existing clients. Maintaining a strong relationship with a client and advising them on issues related to the product and offering solutions on the same. Collect & maintain the customer data properly and ensure timely follow up with the customers as and when required. To ensure efficient query handling, issue resolution, data tracking and feedback.

Role & responsibilities Connect with key clients via outbound calls, emails, or virtual meetings to explain new product features and updates clearly and effectively. Guide clients through the technical and operational steps required to implement product updates at their end. Collaborate closely with client technical teams to troubleshoot and resolve any issues during the implementation phase. Serve as the first point of contact for client queries related to the product, providing timely and accurate responses. Understand client environments and workflows to tailor product implementations and maximize value. Document client interactions, feedback, and implementation progress accurately. Coordinate with internal product, engineering, and support teams to ensure seamless client onboarding and adoption. Monitor client usage post-implementation to ensure the product is meeting their needs and suggest improvements or additional features when relevant. Preferred candidate profile Prior experience in a client-facing role involving product implementation, technical support, or customer success. Strong technical aptitude with the ability to understand and explain software products and workflows. Excellent verbal and written communication skills with the ability to simplify complex technical information for non-technical clients. Logical and analytical thinking skills to troubleshoot and resolve client issues effectively. Ability to manage multiple clients and implementation projects simultaneously. Strong interpersonal skills to build trust and maintain long-term client relationships. Patience and professionalism when handling client queries and escalations.

Use geo-tagged data for targeted outreach. Digitally engage customers at launches and events. Centralize ads and campaigns. Resolve complaints quickly. Send reminders and gather feedback. Analyze data for personalization. Support field sales.

Role & responsibilities Connect with key clients via outbound calls, emails, or virtual meetings to explain new product features and updates clearly and effectively. Guide clients through the technical and operational steps required to implement product updates at their end. Collaborate closely with client technical teams to troubleshoot and resolve any issues during the implementation phase. Serve as the first point of contact for client queries related to the product, providing timely and accurate responses. Understand client environments and workflows to tailor product implementations and maximize value. Document client interactions, feedback, and implementation progress accurately. Coordinate with internal product, engineering, and support teams to ensure seamless client onboarding and adoption. Monitor client usage post-implementation to ensure the product is meeting their needs and suggest improvements or additional features when relevant. Preferred candidate profile Prior experience in a client-facing role involving product implementation, technical support, or customer success. Strong technical aptitude with the ability to understand and explain software products and workflows. Excellent verbal and written communication skills with the ability to simplify complex technical information for non-technical clients. Logical and analytical thinking skills to troubleshoot and resolve client issues effectively. Ability to manage multiple clients and implementation projects simultaneously. Strong interpersonal skills to build trust and maintain long-term client relationships. Patience and professionalism when handling client queries and escalations.

Outbound/Inbound Calling Make a minimum of 6080 outbound calls per day to assigned leads (warm and cold) provided by marketing or CRM. Respond promptly to inbound inquiries (calls, web form submissions) and qualify each prospect. Log all call detailslead status, outcome, next-stepsin the CRM or lead-tracking sheet immediately after each interaction. Lead Qualification & Discovery Ask probing, open-ended questions to uncover each lead’s beauty needs (e.g., skin type, concerns, preferred format). Determine buying intent, budget range, and decision timelines. Classify leads accurately as “Qualified,” “Unqualified,” “Follow-Up,” or “Decision Pending.” Product Presentation & Consultation Present product features, benefits, and usage recommendations clearly and enthusiastically. Educate prospects on how our formulations address their specific skin/hair concerns. Highlight current promotions, bundle offers, and loyalty-program advantages to incentivize purchase. Objection Handling & Closing Listen actively to objections (price sensitivity, brand comparisons, shipping concerns) and respond with concise, benefit-focused rebuttals. Use proven closing techniques (e.g., assumptive close, limited-time-offer close) to guide the prospect toward a decision. Secure commitment by obtaining payment details or booking a follow-up call if the prospect needs more time. Follow-Up & Relationship Management Schedule and execute follow-up calls or messages for prospects who requested more information or needed to consult before purchasing. Send personalized emails or SMS (templated) after calls to reinforce key talking points and share product links. Maintain a detailed call-back schedule to ensure no lead is neglected; aim for at least three meaningful touchpoints per qualified lead. Sales Reporting & Target Achievement Meet or exceed weekly/monthly sales targets (e.g., X units sold or Y in revenue). Track daily call metrics (calls made, leads qualified, demos scheduled, sales closed) and share updates in the daily/weekly sales-reporting format. Provide feedback to the sales manager on script effectiveness, lead quality, and market trends. CRM & Data Management Enter and update all lead information, call notes, purchase details, and next-steps in the CRM system (or designated spreadsheet) in real time. Ensure data accuracy by verifying contact details and purchase history before finalizing an order. Generate simple CRM reports (e.g., conversion rate, average call duration, top objections) to identify areas for improvement. Collaboration & Continuous Improvement Participate in weekly sales-team huddles to share challenges, insights, and success stories. Work with the marketing team to suggest improvements in lead-generation campaigns, email templates, and ad copy based on prospect feedback. Attend periodic product-training sessions to stay updated on new launches, ingredient benefits, and competitive differentiators.

- Advisor has to resolve the doubt and queries of the customers who have applied for Visa. - Solving premium customer quires - International customer care handling - Excellent good communication skills - Ready to make inbound call HR- 861 760 2997 Required Candidate profile * HSC / Graduate can apply * 8am to 5pm fixed shift * Saturday and Sunday fixed off * Good communication in English * Fresher - salary 14.5k / 15k in hand * Experienced - salary 17k in hand

Languages required Hindi , English , Kannada , Telegu, Tamil, Gujrati • Location – Jui Nagar • Salary – 15-20K • Specialized skill required – Candidate should know any of the mentioned regional languages other than Hindi and English • Week Off – Sunday Roles and Responsibilities • Handle incoming calls, emails, or chats from customers. • Provide information about products or services. • Resolve customer complaints and ensure satisfaction. • Record and update customer interactions in the system. • Collaborate with other departments to address unresolved issues. • Maintain a professional and empathetic approach to customer interactions.

Role & responsibilities Customer Grievance Management: Conduct 8 to 10 customer grievance meetings per month , ensuring prompt resolution and root cause analysis. Act as the escalation point for critical customer issues and follow through till closure. Customer Engagement & Relationship Building: Maintain regular interactions with all organic customers , ensuring high service satisfaction. Proactively extract inorganic business opportunities from the existing organic customer base. Reporting & MIS: Own and manage MIS and reporting related to customer interactions, grievances, service performance, and revenue opportunities. Provide actionable insights through regular dashboards and review reports. Internal Capability Building: Build hands-on expertise in internal tools and platforms like Oneil and Infosmart . Conduct product and process training sessions for the operations and customer service teams to ensure alignment and capability enhancement. Revenue Enablement: Leverage the Customer Service (CS) team to identify and generate inorganic leads and support revenue growth through special projects . Service Innovation: Encourage and implement out-of-the-box service improvement ideas , setting benchmarks for customer satisfaction. Contribute to strategic initiatives to improve operational efficiency and customer experience. Desired Skills & Competencies: Strong communication and interpersonal skills Analytical mindset with a keen eye for detail in reporting Ability to manage and lead customer-facing initiatives Proficiency in CRM or internal tools such as Oneil, Infosmart (training will be provided) Leadership in driving service excellence and innovation Experience in cross-functional coordination with Ops, Sales, and Product teams Qualifications & Experience: Graduate/Post-Graduate in any discipline 46 years of experience in customer support or service delivery, preferably in a mid-management role Experience in handling escalations, grievance redressal, and client relationship management is preferred Work Schedule: Full-time 5 days working (as per organizational norms) Location: Salt Lake, Sector V, Kolkata (On-site)

We are seeking a detail-oriented and customer-focused professional with good communication skills to join our team as a Customer Support Specialist. Share CV on WhatsApp @Hardik- 9058873049

Job Summary: We are looking for a proactive and detail-oriented Customer Support Executive to join our team. The ideal candidate will play a key role in managing customer interactions, supporting order processing, ensuring timely communication, and coordinating with internal teams to provide a seamless experience for our customers. Experience with SAP and strong communication skills are essential for this role. Key Responsibilities: Order Management in SAP: Booking customer orders and creating sales orders in SAP. Managing the Item Master / Master List of Parts. Tracking and maintaining all customer purchase orders and changes. RFQ (Request for Quotation) Handling: Documenting and tracking RFQ responses and follow-ups. Receivables & Invoice Coordination: Following up on payment receivables with customers. Coordinating with internal Accounts/Finance team for timely invoicing and resolving any discrepancies. Logistics & Delivery Support: Assisting customers with shipment and delivery-related queries. Monitoring the dispatch and delivery status of goods. Coordinating with logistics team to ensure timely delivery and proper documentation. Customer Communication: Maintaining accurate records of customer interactions and transactions. Required Skills & Qualifications: Any Graduate / Postgraduate in any discipline (Business / Commerce / Engineering preferred). Proficiency in SAP (Sales & Distribution Module preferred). Strong command over Microsoft Office tools (Excel, Word, Outlook). Excellent verbal and written communication skills. Strong organizational and multitasking abilities. Good interpersonal skills with a customer-first mindset. Prior experience in a manufacturing or industrial setup is preferred.

1.Build and maintain strong relationships with existing clients to ensure repeat business. 2.Strong communication and operational skills. 3. Generate leads by connecting with new customers. 4.Cordinate with production department 5. Regular follow-ups Required Candidate profile Candidate who can handle and manage domestic 3rd-party manufacturing operations, reconnect with previous customers, engage new leads, and address their queries effectively.

1 experience as sales coordinator. Pre sales Inside sales Tele calling Client Handling. Good Communication.

Role & responsibilities Dossier Preparation in CTD/ACTD/Country Specific Formats 2. Re-registration and Renewal Application 3. Variation Application 4. Queries Handling 5. DMF Activity 6. Artwork Review (Carton/Foil/Label/Insert/Shipper) 7. Pack Insert Preparation as per Country Guideline 8. Documents and Sample Collection Activity from F&D, QA, QC and Store department for registration requirement. 9. Documents Review Knowledge: Pharmaceutical Development Report, Process Validation Protocol & Report, Excipients Specifications/MOA, Finished Product Specification/MOA, Packing Material Specification/MOA, COA, Stability Study Protocol & Report, MFR, BMR, BPR, Clinical/Non Clinical Literature Search Strategy, AMV, CDP, BE Study. Country Experience Required: Uzbekistan, Kazakhstan, Azerbaijan, Turkmenistan and Tajikistan Dosage Form Experience Required: Tablets, Capsules, Oral Powder (Sachet), External Preparation (Gel & Cream), Injections, Infusions, Suspension, Syrup, Oral Drops, Suppositories.

Job Title: Customer Support Executive Employer: An e-commerce company Location: Sector 58, Noida, Uttar Pradesh 201301 Department: Customer Support Experience: 6 months - 1 year (Fresher with good English speaking may also apply) Job Summary We are looking for a proactive and customer-focused individual with 6 months of experience in customer support or related field. The role involves handling customer inquiries, resolving issues, collecting feedback, and ensuring excellent service delivery across all communication channels Responsibilities Respond to customer queries via phone, email, and chat. Resolve issues efficiently and maintain a positive tone. Record all interactions accurately in the CRM system. Escalate complex cases to the appropriate teams. Collect customer feedback and reviews to improve service quality. Suggest improvements to enhance the support process. Maintain company standards in all customer interactions. Requirements Bachelors degree any stream. 6 months 1 year of customer support or related experience. Good communication and interpersonal skills. Ability to multitask and manage time effectively. Customer-first mindset and problem-solving attitude. What We Offer Supportive and collaborative work culture. Training and development opportunities. Clear career growth paths within the organization. How to Apply Interested candidates can apply by filling out the Google Form: https://forms.gle/KtNvFzNLp1FeRSK48 For Queries: +91-9667517818 | team@recruitinggenie.in

Key Responsibilities: Customer Support: Address customer queries, concerns, and complaints related to their property after possession, via phone, email, or in person. Troubleshooting: Assist with technical issues, such as plumbing, electrical, or other property Maintenance problems. Issue Resolution: Work with relevant teams (e.g., engineering, maintenance) to resolve issues. Documentation and Record Keeping: Maintain detailed records of customer interaction,issues. Customer Communication: Provide clear and concise communication with customers, keeping them informed of progress and updates. Follow-up: Monitor and follow up on unresolved issues to ensure customer satisfaction. SOP Adherence: Ensure compliance with standard operating procedures (SOPs) for pre-possession, possession, and post-possession support. Client Coordination: Coordinate with the site engineering team regarding property issues and follow-ups. Reporting: Prepare reports on customer support activities, issues, and resolutions. Preferred candidate profile Any Male Candidate from real estate & facility management background,age upto 40yrs only.

As Guest Relation Executive (GRE), you are responsible to ensures a positive and memorable experience for guests by acting as a primary point of contact, addressing their needs, and resolving any concerns. Role & responsibilities Greet guests upon arrival Welcoming guests Provide information about hotel services Adhere to hotel brand standards Handling complaints Handling inquiries Assist in evacuation of guests Communication Front office Management (including Podium and all the related areas) Guest handling Maintain guest records Personalized service Record information in the logbook daily Vip and corporate guests management Customer service Provide information about local attractions Ensure cleanliness at the front office and every corner of the outlet Reservations and bookings Skills Excellent Communication Good Looking personality Attentive and active personality with Calm Nature Multi Tasking Knowledge of reservation and booking process Guest Handing skills Interpersonal skills If anyone interested, kindly share your Cv on 8595908821. Thanks Hr Romeo Lane

We are looking for a proactive Client Calling & Support Executive to assist our international clients. The ideal candidate should have a good lead generation, technical background, strong communication skills, and to work in rotational shifts.

We are hiring for - Officer Customer Care-Virtual Care Location - Shillong Freshers with very good communication skill, can also apply. Please carry Government Photo ID proof at the interview venue. Job Description : Customer Interaction & Query/Complaints Management - Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings, product or process related information. (for any / all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards or any other Direct Banking related calls) Call Quality: Deliver service quality in order to achieve Quality benchmarks defined from time to time. Audit & Process Compliance: Adherence to set processes of updating customer interactions in CRMNext & ensuring timely updations of interactions in appropriate systems. Schedule Adherence & Service Productivity standards: Consistently meet the service productivity standards Staff needs to meet the service productivity standards as defined from time to time Other Operational Activities. Other Operational Activities : Maintenance of records / record keeping. Keep self updated on the product/ process knowledge as per the training imparted by the Training / Supervisors/ Quality. Adherence to Audit and compliance process as defined. Appropriate attendance record updation

We are hiring for - Officer Customer Care-Virtual Care Location - chennai Job Description : Responsible for ensuring zero defect complaints Management for the unit To ensure accurate and error free complaint Management for the complaints received at the call centre pertaining to cards libailities assests etc as they case may be To ensure complete and accurate complaint resolutions within the defined TATS To ensure Process compliance as per the set audit and SQ guidelines TATS Minimum experiences in years 0-2 year, Exposure to banking preferable Note : Carry this post in your mobile to show as gate pass