155 Query Handling Jobs - Page 4

Hiring for Customer service - International voice process Graduate - Fresher Undergraduate - 6 month experience required Salary - 3 LPA to 4.25 LPA 5 days working with any 2 week off Cab service available Immediate joiners HR Arti 9522754537

We are hiring Ecommerce executive for US-Shift. Must have 1+ yrs of experience in Amazon.com, Walmart, eBay, Shopify. Strong in product listing, order management, customer support, SEO, PPC & running ads. Boost sales & enhance customer experience. Required Candidate profile Ecommerce Executive with 1+ yrs experience in managing Amazon.com, Walmart, eBay, Shopify. Skilled in listing, SEO, PPC, running ads, using tools like Helium 10. Proven track record in boosting sales.

Looking for Career Growth? Or Want to switch from BPO Jobs? Candidates with below skill set can apply! Excellent communication skills, with neutral accent. Excellent written communication skills with email etiquette Good problem solving and analytical skills Excellent customer service skills Ability to remain calm and courteous in periods of stress, and while facing an irate customer and managing back to back calls when Flexible to work 24 X 7 Educational Qualification: Any Graduation / Under graduation Shifts Timings: Rotational Salary- 2.0L/ A to 8 L/ A (based on performance in interview). Freshers also can apply. Experience: 0 to 8 years of work experience Salary: up to 7.5 Lakhs Age Limit: 20-38 Shift: (Day/ Night) Contact Richard - 7259027282 / 9900024811 / 7760984460 / 7259027295 / 9686682465

Position: Procurement Support Specialist (APAC Region) Location: Mumbai( Malaad) Exp: 2-4 Years Interested candidates can reach me through "silekha.g@twsol.com" Responsibilities Include: Direct Responsibilities Stakeholder Engagement : Interact with APAC procurement managers, business and function managers, and suppliers to support procurement tasks, particularly for IT services and external management consultants in the region. BAU (Business As Usual) Tasks Procurement Requests & Queries : Support the business by addressing procurement requests and inquiries. Third-Party Coordination : Follow up with external third parties regarding the collection of materials required for the procurement and due diligence process. Commercial Analysis : Perform analysis and comparison of commercial offers to ensure competitive pricing and value. Contract Preparation : Assist in preparing and executing contract documents using pre-agreed templates and processes. Document Management : Ensure all procurement-related documentation is stored properly online, and maintain records of procurement requests and associated contract information. Contributing Responsibilities Commercial Offer Analysis : Conduct detailed analysis and comparison of commercial offers, ensuring compliance with organizational requirements. Contract Documentation : Support the preparation and execution of contracts using standardized templates to streamline procurement processes. Record Maintenance : Help manage the storage and organization of procurement documentation online, keeping an accurate and up-to-date list of procurement requests and contract information.

Position Overview: At Adobe, we are passionate about empowering individuals and organizations to create exceptional digital experiences. Our Support Service Management (SSM) team plays a crucial role in delivering personalized, high-quality support to our Ultimate Support plan customers. The SSM works alongside the Technical Account Manager (TAM) to ensure the best possible customer experience, offering tailored support, clear communication, and regular updates on ongoing issues. This role is key in managing critical support cases, providing transparency during issue resolution, and collaborating with various internal teams to deliver solutions that align with Adobe's business objectives. Key Responsibilities: Customer Support Coordination : Partner with the TAM to deliver best-in-class customer support, ensuring smooth onboarding for new Ultimate Support customers and maintaining a high standard of communication throughout. Issue Management : Review all assigned Ultimate customer issues daily, ensuring timely and accurate updates based on customer priority and business impact. Collaborate with Support Engineers and Management teams to ensure efficient resolution. Support Case Reviews : Lead regular support case reviews with the customer team, ensuring accurate prioritization of issues, visibility on progress, and clear next steps. Critical Issue Oversight : Take ownership of any critical support issues and provide ongoing personalized management and updates until resolution. Service Reviews : Contribute to the service review process, focusing on the performance of technical support services and identifying opportunities for improvement. Service Improvement Planning : Define and maintain a Service Improvement Plan (SIP), working closely with Support Delivery Managers to address areas for improvement and track progress against agreed actions. Root Cause Analysis (RCA) : Conduct customer-specific RCA analysis following significant events, providing official Customer Facing Statements with outcomes. Support Health Insights : Provide insights and data on the technical health of the customer, helping evaluate the overall effectiveness of support services. What You Need to Succeed: Business Insight : A deep understanding of balancing customer needs with Adobes business objectives, combined with strong problem-solving abilities and a forward-thinking approach. Results Focus : A proven ability to mentor and guide teams, focusing on long-term improvements rather than just short-term results. Influence and Leadership : Experience working with virtual teams across global organizations and effectively communicating with senior leadership in Sales, Consulting, and Engineering. Communication Skills : Strong written and verbal communication skills, with the ability to articulate ideas clearly and with passion. Capable of managing urgent C-level communications and developing resolution plans. Support Experience : Extensive experience supporting high-profile enterprise customers, with a strong passion for customer success and delivering premium service. Organizational Skills : Exceptional ability to prioritize, manage multiple tasks, and implement projects across various teams. Qualifications & Skills: A degree in Computer Science, Information Technology, Business Administration, or a related field is preferred. Experience in customer service, especially in managing enterprise-level accounts. Familiarity with digital marketing, ITIL principles, and incident management is advantageous. Ability to handle C-level communications and develop action plans to resolve issues. Work Hours : Full-time, US-based (EST & PST). 6 pm to 3 AM This description presents the role in a comprehensive manner, highlighting both the responsibilities and the skills necessary for success. It outlines key tasks and expectations clearly, making it ideal for prospective candidates to understand whats required of them.

About the company: A pro education NBFC registered with the Reserve Bank of India poised on serving the financing gaps in the Indian Education Sector, with its focus on students and scaling the education infrastructure through innovative financial solution delivery. Auxilo aims to serve aspiring students across segments, be it Graduate or Post Graduate courses in India or Overseas in countries like US, UK, Canada, New Zealand, Germany, Australia and any upcoming student attractive countries. Job Description: Key Responsibilities: 1. Client Meetings: - Meet with prospective clients (In office) to discuss and understand their financial needs. - Effectively communicate the details and intricacies of our loan and product offerings. 2. Documentation and System Entry: - Collect all necessary information and documentation from clients. - Ensure accurate and timely entry of client details into the system. 3. Query Handling: - Address queries from both customers and the Credit team. - Oversee the entire process from file login to disbursement, ensuring a smooth and efficient workflow. 4. Business Development: - Collaborate with Relationship Channels to create avenues for business inflow. - Participate in various campaigns and marketing activities to enhance brand visibility. - Support Relationship Channels as required. 5. Achieving Business Targets: - Meet allocated business targets based on assigned parameters. - Utilize leads generated through the Contact Center, Consultants, marketing activities, and natural market/referrals. Preferred candidate profile - Bachelors Degree in Business Administration, Marketing or related field. - Proven experience in sales or a related field. - Excellent communication and interpersonal skills. - Ability to work independently and as part of a team. - Knowledge of financial products and services is a plus. Perks and benefits - Reimbursement of petrol and mobile expenses. - Quarterly incentives based on performance.

This position is ideal for someone who understands the influencer ecosystem, has a knack for conversations, and enjoys building long-term relationships. can manage a calling-driven team while delivering exceptional influencer collaborations.

Hi Jobseekers, Greetings from ShiningStars ITPL! We are looking for enthusiastic and customer-focused individuals to join our growing Customer Support team in Gurgaon. As a Customer Care Executive , you will be responsible for handling customer queries, resolving issues, and providing an exceptional experience across voice or non-voice platforms. Job Title: Customer Care Executive Voice/Non-Voice Process Location: Gurgaon, Haryana Industry: BPO Employment Type: Full Time Experience Required: 0-3Years Salary: Upto 4LPA(Depending on experience) Working Days: 5/6 Days (Rotational Shifts) Role & responsibilities Handle inbound/outbound calls, emails, or chats from customers. Resolve customer complaints in a timely and efficient manner. Provide accurate information regarding products/services. Maintain customer records by updating account information. Escalate unresolved issues to the appropriate teams when needed. Meet performance metrics. Preferred candidate profile Minimum Qualification: 12th Pass or Any Graduate. Excellent communication skills (English and Hindi). Ability to work in rotational shifts. Freshers and experienced candidates both can apply. Good problem-solving and interpersonal skills. Basic computer knowledge and typing speed. Interested candidates can apply directly through Naukri or send their CV in Whatsapp 9453915028 [Anshika Tiwari]. Shortlisted candidates will be contacted for interviews. Also, you can connect with - 9450957497 HR Shrasti Thanks and Regards Anshika Tiwari [9453915028] HR Executive

Role- Customer Specliest 0-3 Yr Exp Into Int customer Handling Any Graduate CTC- Upto 5.5 LPA WFO Location - Bangalore 5 Days working 2 days off both side Cab Shift- US Interview - Virtual For more info contact : HR Haider - 9256424833

Role Summary This is a full-time, office-based role in Noida for an Academic Mentor focused on "New Projects." The position is ideal for individuals with a strong background in commerce and accounting (B.Com, CA Inter, ACCA/CMA/CPA) and at least one year of experience in education or mentoring. The core of the job is to provide comprehensive academic and career support to students, ensuring their success and driving strong results. The organisation is looking to fill four positions. Key Requirements for an Ideal Candidate 1. Educational Qualifications: Required: Bachelor of Commerce (B.Com). And one of the following: CA Inter Qualified. ACCA (Full or Part Qualified). US CMA (Full or Part Qualified). US CPA (Full or Part Qualified). 2. Professional Experience: A minimum of 1+ years of relevant experience is required. The experience should be in education, teaching, student mentoring, or a closely related field, preferably in an online setting. The role can be divided into three main areas of responsibility: 1. Course and Batch Management: Onboarding: Help students get started by explaining the course structure, syllabus, and timetables. Logistical Support: Act as the primary point of contact for any organisational or structural questions about their academic program. 2. Academic and Content Support: Query Resolution: Serve as the subject matter expert to answer all student questions related to the coursework, from basic to advanced levels. Proactive Support: Identify students who may be struggling and offer help before they fall behind. The goal is "complete mastery of content." 3. Holistic Mentorship and Performance: Career Guidance: Leverage industry knowledge to advise students on career paths, further qualifications, and job market trends. Motivation: Act as a constant source of encouragement to keep students on track and focused on their goals. Results-Oriented: The ultimate measure of success in this role is the students' academic performance and results. The mentor is expected to actively collaborate with students to achieve excellence.

Role Overview The Customer Service Associate will play a pivotal role in monitoring and managing AV systems. This position is ideal for individuals with a non-technical academic background (e.g., BCom, BA) who have a strong inclination toward technology and are eager to learn. The Customer Service Associate will ensure the smooth functioning of systems by troubleshooting issues, coordinating resolutions, and maintaining communication with stakeholders. Key Responsibilities System Monitoring & Troubleshooting : Monitor AV systems in real-time using NOC dashboards to identify performance issues. Diagnose basic technical problems and escalate complex issues to technical teams. Maintain accurate logs of incidents and troubleshooting steps. Coordination & Communication : Act as the primary point of contact for clients reporting system issues. Collaborate with internal technical teams and external vendors to resolve problems efficiently. Provide regular updates to clients on issue resolution progress. Documentation & Reporting : Create detailed reports on system performance, downtime, and issue resolution timelines. Document standard operating procedures (SOPs) for recurring tasks and troubleshooting processes. Continuous Improvement : Identify patterns in system issues and recommend preventive measures. Stay updated on advancements in AV technology to enhance support capabilities. Qualifications A bachelors degree in any field (e.g., BCom, BA) with a demonstrated interest in technology. Strong problem-solving skills and the ability to learn technical concepts quickly. Excellent verbal and written communication skills. Basic familiarity with Microsoft Office tools; knowledge of ticketing systems is a plus. Ability to work in shifts to ensure 24/7 NOC coverage. Preferred Skills Exposure to AV or IT systems is an advantage but not mandatory. Strong organizational skills with attention to detail. Customer service experience is a plus.

Role: Sitecore Developer Location: Greater Noida, Hyderabad, Gurugram, Pune Experience: 5 to 10 years Technical Requirements:-- Sitecore Headless Services API-driven content delivery. Sitecore JSS (JavaScript Services) – Next.js. GraphQL API – Efficient querying of Sitecore content. Rendering Host – Next.js or ASP.NET Core for decoupled frontend. Security & Authentication – OAuth, JWT, or Sitecore Identity Server. Experienced in Sitecore ContentSearch API, indexing strategies, and Solr integration. Skilled in Apache Solr configuration, schema design, and query optimization. Proficient in C#/.NET, Sitecore API, and Solr query handling. Indexing Best Practices – Ensuring efficient indexing with proper schema definitions. Query Performance Tuning – Using boosting, faceted search, and fuzzy search for better results. Nice to have Handling CI/CD pipelines.

Responsibilities: Recruit and onboard new partners to the platform Analyze call data to improve service quality Provide training and ongoing support to partners Handle daily operational tasks for seamless functioning Fluency in Tamil.

Company Name: Investors Clinic Infratech Pvt. Ltd. Company Profile: INVESTORS CLINIC is a real estate consulting company serving all over the globe. It has earned a strong reputation in the real estate industry as we strongly work for the satisfaction of our customers. It's our efficient and effective solution that has given us domestic and global giants as satisfied clients. Position: Customer Relationship Manager Job Description : -Build and maintain relationships with the entire customer base assigned; by ensure constant engagement with customers during the life cycle and moments of planned spontaneity. Planned wow moments executed to perfection at important stages in the customer lifecycle like welcome, agreement and handover of possession -Responsible for Customer Satisfaction and high service quality standards - Consistency in experience backed up by constant monitoring and necessary enhancements - Responsible in maintaining MIS and closely work for Preparation of Final work Report. - Co-ordinating with the internal partners and middle office teams for the process improvement & updating the MIS report logic's. - Responsible for Demand generation, Cheques validation, Sales Order, Generation, Customer Master, Material, Debit & Credit Note creation. - Responsible for handling customers of Lawns & Beyond project contains entire customer data base. - Attending customers who visit HO with their queries to resolve and ensure 100% satisfactory with the adequate resolution to the query. Cancellations, transfer requests and registration process. - Resolving customer queries, preparing ledgers and addressing the issues highlighted by the customers through call. - Managing post booking customer services till delivery /possession stage. - Collection of payment dues, against demands generated with construction progress - Assisting customers on allotment of Flats, Registration, Cancellation, Bank Loan Issues, Transfer of Deeds, Bank Loan processing of document Job Specification : 1. Minimum Graduate(Any graduate) 2. 5+ years of experience in CRM(Real estate Preferred) 3. Good communication, Good Presence and negotiation skills. Job Type : Full-time Salary : 7.5 lpa to 12 lpa Schedule : Day shift Location: Greater Noida & Gurgaon Mail me @ sharma.rituhr@investors-clinic.com & Contact @ 9899516117 Thanks & Regards *Ritu Sharma Corporate HR Contact No. : 9899516117 sharma.rituhr@investors-clinic.com "Carry your updated Resume

Overall, Purpose of Job Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. • Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams • Strive and achieve SLA target and business outcome indicators defined by the client Job Responsibilities / Authorities • Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool • Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes • Walk customers/ Provide navigational support on self-service portal • Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines • Place outbound calls to customers when required in line with Client / Company guidelines • Work productively whilst maintaining exceptional call/data quality standards in line with targets • Contribute to the team through open and regular communication with peers / supervisors • Adhere to all company or departmental policies and procedures (personnel and operational) • Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process • Maintain regular and punctual attendance in line with company policies and procedures • Minimize customer complaints and escalations by providing exceptional service and call control Knowledge & Skill Requirement Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer • Good technical aptitude with an ability to learn quickly • Excellent verbal and written communication skills Experience Profile • Prior international BPO work experience preferred • Freshers acceptable Personal Attributes Able to work on a flexible basis as determined by the business needs • Ability to work under pressure • Team worker • Positive Attitude • Quick Learner • Punctual and Disciplined • Good Communication skills • Customer Focused • Results driven • High standards of Integrity • Attention to detail

MS-CSE EXPERIENCE REQUIRED: 6 MONTHS WITH INTERNATIONAL BPO SHOULD HAVE TRAVEL OR HOSPITALITY BACKGROUND ATTRACTIVE INCENTIVES 5.5 DAYS WORKING ROTATIONAL SHIFTS & OFFS INCLUDING NIGHT SHIFTS TRAVEL REIMBURSEMENT DROP YOUR CV AT 9758730777

International voice process - B2C Required - minimum 6months exp in int process CTC - Upto 5LPA Location - Pune WFO US Shifts Both way cabs Immediate joiners Contact - 8529546798 (Divisha)

Job Purpose To ensure resolution of issues reported by Customers and Stakeholders for Net Banking and Mobile Banking applications Role & responsibilities Application support (L2) for customer issues and transaction failures on NB and MB applications Understanding issues Finding Root Cause Analysis (RCA) Troubleshooting & resolution of production issues Co-ordinating with Ops and L0/L1 teams to manage customer complaint queues Co-ordinating with stakeholders for resolution Tracking & escalation of Issues Tracking & review of application issues/bugs Meet & discuss with respective stakeholders Regular follow up with stakeholder Escalation of issues Application & Infrastructure management Understanding & planning for blackouts, DR activity Application/Transaction Monitoring Application Usage and Performance Reporting Support Emergency Changes Understand Change and Requirement detailing Planning for PVT & resources (internal customers) Execution of PVT Coordinating with Ops, Engineering and Product teams Key Skills Strong Technical & Analytical skills Strong Customer-facing, interpersonal skills Understanding of application logs, tools such as AppDynamics Knowledge of cloud-based application support (AWS/GCP) Should have worked on mobile or web-based application support Exposure to banking preferable

We're hiring Customer Support Executives for a leading real estate client in Hyderabad. Key Responsibilities: Handle customer inquiries via calls, emails, and web chats Schedule appointments and follow-ups Ensure a high level of customer satisfaction Requirements: Experience: 1- 4 years in customer support, sales, or pre-sales ( Freshers are not eligible ) Languages: Fluency in English, Hindi, and Telugu is mandatory Qualification: Any graduate Age Limit: Up to 32 years Location: Gachibowli, Hyderabad Week Off: Rotational ( only between Monday to Thursday due to weekend workload ) Salary: Depends on last drawn salary and interview performance We offer a decent hike over your current salary Please note: The maximum CTC is 3.7 LPA Joining: Immediate joiners preferred If you meet the criteria and are interested, please apply with your updated resume.

Were Hiring Back Office Executive (Work from Home/Office Options Available) Looking to kickstart or grow your career? Join our dynamic team! Walk-In Interview Date: 20th June to 21th June 2025 (Friday & Saturday) Time: 10:00 AM 1:00 PM Venue: A-Block, Satya Apartment, 302, beside The Golkonda Hotel, Masab Tank, Hyderabad, Telangana 500028 Location: https://maps.app.goo.gl/FhcN2sXoJEiMWWEV9?g_st=aw Whether you prefer working from home or the office, we have flexible opportunities waiting for you! Freshers and experienced candidates (02 years) are welcome. Immediate joiners preferred. Dont miss this opportunitywalk in with your updated resume and take the first step toward a rewarding career! Contract: 6 Months (Performance-Based Full-Time Opportunity) Languages Preferred: Telugu, English, Hindi. Role Overview: We are seeking a detail-oriented and proactive Back Office Executive to support our team in managing queries related to land or property received through the companys social media platforms. The role involves prompt and professional communication, recording client information, and ensuring smooth coordination with internal teams. Key Responsibilities: Handle queries related to land/property received via the company’s social media accounts Respond to inquiries in a timely and professional manner Collect client details accurately and share them with the respective internal teams Handle email communication effectively Maintain organized records of interactions and follow-ups What We’re Looking For: Strong communication skills and attention to detail Ability to multitask and work independently Familiarity with social media platforms Quick learner with a positive attitude Perks & Benefits: PF & Health Insurance Opportunity for full-time role based on performance after 6 months Ready to Join? Send your updated CV to: sravani.n@skilviu.com Contact: +91 70754 98530

International Voice Process Salary - CTC : 33,000 + 2k In hand:- - During training: 28,500 - Post training: 29k + 2kpli (variable amount) + other incentives --------------------------------------------- - Work from office - Graduate/ under grads - 5 days working with rotational shifts - Cab facility - Rotational Week offs - Leaves in accordance with the US calendar Interview rounds 1. HR round 2. Amcat (threshold 65) 3. Operations round Interested candidate contact on this number - (HR Pooja - 7880671470) (HR Payal - 9251688425)

le & responsibilities Greet and welcome visitors with a warm and positive attitude and direct them to the concerned person. Answer and direct calls, emails, and inquiries efficiently. Oversee front-desk operations. Manage office supplies inventory and ensure timely procurement. Assist in organizing events, meetings, and employee engagement activities. Support administrative tasks such as filing, data entry, and document management Collaborate with other departments for smooth office operations Skills required: Good communication and interpersonal skills Proficiency in MS Office (Word, Excel, Outlook, Teams) Strong multitasking and organizational abilities Ability to handle sensitive information with confidentiality

Manage end to end payroll processing, Attendance management Ensuring accuracy of employee data & compliance with regulations Collaborate with HR &finance team to verify data Process payroll transactions including salary adjustment, bonus & deductions Required Candidate profile Hands on experience in payroll processing and knowledge of Spine HR software Strong understanding of tax regulations and compliance standards Effective communication and problem-solving abilities.

Key Responsibilities: Handling customer queries & escalation effectively Follow up with logistic team for Reverse & Forward Pickup Follow up with locations to have device repaired in TAT Estimate Sharing with Clients Interested and experienced candidates can apply by: Call/WhatsApp: 9205488912 (Pragati) Email: pragti.saxena@cielhr.com

Job description Role & responsibilities : - Interface with Customers via EMAIL / Inbound calls for the purpose of resolving routine problems with products or services *Greet Customers in a courteous, friendly, and professional manner using agreed upon procedure s. *Clarify Customer requirements; probe for and confirm understanding of requirements or problem. Candidate Profile- *Graduation Mandatory with 1 year of experience in Blended Process. *Excellent verbal and written communication skills. *Flexible with 24/7 Environment. Requirements: Previous experience in BPO sales or customer service is highly desirable. Excellent communication skills, both verbal and written. Strong persuasive and negotiation abilities. Ability to work in a fast-paced and target-driven environment. Good problem-solving skills and ability to handle objections effectively. Proficiency in using CRM software and other sales tools. Graduation Mandatory. Benefits: Competitive salary package with attractive incentives and bonuses. Comprehensive training and ongoing professional development. Opportunities for career growth and advancement within the company. Health insurance coverage. Paid vacation and sick leave. Fun and engaging work environment with regular team-building activities. How to Apply: Virtual Interviews Available call or WhatsApp- 8851734054 HR Anamika