416 Query Handling Jobs - Page 4

About the Role We are seeking a Ticketing Support Executive (L1) to be the first point of contact for our clients. This role involves managing inbound client queries via toll-free IVRS, chat, and email, logging tickets in the support system, and ensuring timely acknowledgment. The ideal candidate should have strong communication skills (English & Hindi), customer orientation, and a structured approach to issue logging and resolution tracking. Key Responsibilities Act as the first point of contact for clients through IVRS, chat, web, and email support . Interact with clients to understand and document issues related to software modules. Collect required details such as: Client Name & Contact ...

Role Overview: You will be responsible for inserting data in MS Excel by inputting text based and numerical information from source documents within specified time limits. Additionally, you will compile, verify accuracy, and sort information based on priorities to prepare source data for computer entry. You will also review data for deficiencies or errors, correct any incompatibilities if possible, and check the output. Furthermore, you will be tasked with researching and obtaining further information for incomplete documents, generating reports, storing completed work in designated locations, and performing backup operations. Scanning documents and printing files when required, keeping info...

**Job Description:** **Role Overview:** As an associate at BNP Paribas India Solutions, you will be responsible for managing the Learning Management activities from an operations perspective for all employees in the organization. Your primary focus will be to ensure that all key and critical activities are completed in a timely manner to facilitate a smooth process. **Key Responsibilities:** - End to End Administration support for Learning Management system - Formation of Training Calendar - Pre and Post Session logistics management - Managing daily BAU activities and ensuring processing of activities as per agreed service level agreements - Pre Program tasks including creation of Sessions/E...

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats to resolve their issues in a timely and professional manner. Provide accurate information to customers regarding products/services offered by the company. Identify opportunities to upsell/cross-sell relevant products/services based on customer needs. Maintain records of all interactions with customers using CRM software (e.g. Salesforce). Collaborate with internal teams to resolve complex customer complaints. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English language (spoken & written). Strong query handling abilities with ability to w...

As an experienced candidate with 3-5 years of relevant experience, you will be responsible for supporting the finance team with various administrative tasks as needed. Your role will involve handling employee inquiries from UK employees through different channels such as email, chat, and ticketing system. It is essential to have a strong attention to detail, accuracy, and excellent organizational and time management skills. Proficiency in Microsoft Office, especially Excel, is required. You should possess good communication skills, both written and verbal, and the ability to work both independently and as part of a team. Multi-tasking capabilities will be crucial for this role. Key Responsib...

As a Customer Service Associate for Royal Enfield motorcycles, your primary role will be to understand customer needs and queries effectively. You will be responsible for pitching key features of the motorcycles based on individual customer requirements. Providing a satisfactory test ride experience to meet customer expectations and following up on bookings will also be part of your responsibilities. Additionally, you will need to monitor and ensure customer satisfaction within the store premises and coordinate various marketing activities. Qualifications required for this role: - Proven experience in customer service or sales - Strong knowledge and understanding of Royal Enfield motorcycles...

Hello Jobseekers, Greetings from Shining Stars!! Are you ready to kickstart an exciting career with a dynamic multinational BPO in Kolkata? Shining Stars is on the lookout for enthusiastic individuals to join our team, and it could be YOU! Location: Kolkata(Salt lake) Profile: Customer Service Executive Working days: 6 Desired Candidate Profile UG/Fresher/Experience all are eligible. Strong convincing power, target achievement, lead generation abilities. Candidate must be fluent in English language. Candidate must be comfortable with the rotational shifts and rotational off. Roles and Responsibilities Meet daily/weekly targets by achieving goals through effective communication skills. Handle...

Role & responsibilities Handling customer queries / complaints primarily on emails, letters and calls for Retail Assets, Credit Cards Adhere to agent-level Service Level Agreement (SLAs) specific by the process Ensure adherence to time schedules (Turn Around Time) Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Provide inputs to improve work procedures that can enhance overall team performance Preferred candidate...

Should have performed Billing, Collection, reconciliations, cash application, Negotiate settlements, query handling with good communication skills Relevant experience of 2-4 years in Account Receivable, preferably in Classifieds domain Should have performed Billing, query handling with good communication skills. Good knowledge on account receivable principle and concepts Contact with customers via email and MS Teams on a day-to-day basis. Act as Voice of the Customer internally to represent customer needs and wants. Strong experience working with Excel/Spreadsheets. Excellent verbal and written communication skills and is a fluent speaker/writer in English. To impart process training to all ...

We are looking for a proactive and detail-oriented Key Accounts Associate to manage the end-to-end diagnostic order process for our prestigious KOL (Key Opinion Leaders) and FMC (Fetal Medicine Club) clients. This is a critical role serving as the single point of contact (SPOC) , ensuring superior service delivery and robust client relationship management. Role & responsibilities Order Management: Oversee diagnostic orders from initiation to completion for KOL/FMC clients. TAT & Escalation: Proactively monitor Turnaround Time (TAT) , flag potential breaches, and drive resolution. Client Engagement: Build strong client rapport through regular updates, reviews, and personalized support. Issue ...

Monthly CTC : INR 22k to 28k + incentives Responsibilities : Recover abandoned carts via outbound calls Convert leads & handle objections Upsell/cross-sell products Manage follow-ups & CRM logs Achieve sales targets & ensure customer satisfaction Flexi working Work from home House rent allowance Employee state insurance Performance bonus Sales incentives Leave encashment Provident fund Annual bonus Referral bonus

We are looking a Customer Relationship Executive. Hiring for Noida location Only Female candidates Freshers can apply English and Hindi communication required Best Regards, Call & WhatsApp HR Department 9625739060

Hiring for Customer Support Executive Voice Process for Domestic Bank Location: Tidel Park, Pattabiram, Chennai Interview Mode: Virtual Eligibility Criteria Graduation is mandatory must have all the semester marksheet, provisional and degree certificate 6 working days per week with 1 rotational week off Day rotational shifts, including midnight shifts Cab facility available for night shift drop Language Requirements Fluent speaking in English with any one of the following regional languages: Bengali Konkani Assamese Kannada Oriya Marathi Salary Package 3,00,000 per annum Interested candidates can reach out to HR Twinkle Rana @ 93452 43822

Role Overview: As a part of the Client Finance team at JLL Business Service in Gurugram, you will be responsible for various financial activities including cash applications, financial statement preparation, query handling, and supporting the financial reporting and reconciliation process. Your role will involve ensuring accuracy in financial transactions and maintaining client accounts efficiently. Key Responsibilities: - Analyze and process cash received in bank statements - Prepare monthly financial statements for a client portfolio within specified deadlines - Raise funding to clients with required documentation attached - Ensure invoices/credit notes are raised in alignment with client ...

As an HRMS Operation at our company, your role will involve the following responsibilities: - Generating form24Q, identifying issues, and providing guidance for rectification. - Configuring leave rules and policies as per client requirements for Leave Management. - Handling queries mainly related to Salary, Tax, Leave, and ESS. - Providing training to clients on maintaining process flow and streamlining their processes. - Offering statutory guidance. - Logging and resolving customer issues. - Corresponding with customers, including documentation of user guides and other resources. - Escalating and reproducing technical issues for the development team. In terms of qualifications, we are looki...

You will be working as a Senior Business Aligned Finance Analyst at Wells Fargo. Your responsibilities will include: - Leading or participating in moderately complex initiatives as a technical professional - Providing expertise and unique skills to develop company objectives and standards for a specific business unit, division, or product - Reviewing and analyzing moderately complex data for large scale planning and economic research to support management decision making - Researching key forecasting projections and managing financial reporting for monthly and quarterly forecasting - Working on significant and unique issues involving data evaluation or highly complex situations - Developing ...

As a Team Leader at the Wakad, Pune location, you will be responsible for performing all duties in accordance with set policies and procedures covering Box-Office, Concessions, and Ushering under the general guidance of the Duty Manager. Your key responsibilities will include: - Personally greeting customers and VIP Guests at each touch point with the correct salutation - Providing service on seat, suggestive & up-selling - Efficiently handling cash at the point of sale (POS) with no variance in sales - Handling customer queries and ensuring every customer is delighted with the best service - Being well-versed with movie synopsis and genre - Taking effective orders and ensuring customer sati...

Process:- SBI Renewals Process | Voice Process -Need versant 4 ( Good communication) -Need mandatory 1 year of any Sales Exp -Min qualification : HSC -shift time- 9:30 to 6:30 -rotational week off Salary : 18k take home UNLIMITED INCENTIVES Required Candidate profile Qualification: Min HSC Location: Majiwada, Thane To schedule your interview Call or send your CV through WhatsApp HR Niranjan - 8180837031 Perks and benefits Career growth opportunity !

Process:- SBI Renewals Process | Voice Process -Need versant 4 ( Good communication) -Need mandatory 1 year of any Sales Exp -Min qualification : HSC -shift time- 9:30 to 6:30 -rotational week off Salary : 18k take home UNLIMITED INCENTIVES Required Candidate profile Qualification: Min HSC Location: Majiwada, Thane To schedule your interview Call or send your CV through WhatsApp HR Akshay - 9822146578 Perks and benefits Career growth opportunity !

Customer Support|| ||Airtel Inbound|| ||Fresher/Experience Location: Noida Sec-63 Salary: 18,300/- Ctc and 17,700/- in hand Qualification: Minimum 12th Pass Shift :- Day for females and Rotational for Males CALL@9205300772 HR Sumit

JD Account Management- Senior Executive Job Responsibilities: Client Servicing Receive and check claim documents for completeness and advice employees regarding pending documents, if any. Track and control documents to ensure TAT of claims/cards as per SLA. Feedback from Insurers and Corporates. Additional revenue opportunities from existing Corporates. Respond to queries from the employees of the corporate through e-mails. Maintain weekly reports on claims and queries and the TAT of the same Escalate issues as per the escalation matrix. To attend to any other assignments assigned to you from time to time. Respond to queries from the employees of the corporate over Phone Maintain weekly repo...

We are looking for an Associate/Senior Associate-Helpdesk profile to support our SaaS product (Mobility Practice). The Mobility Support Team plays a key role in managing the support & operations for platinum & gold enterprises and its partners clients throughout the client lifecycle. This is an individual contributor role, and the candidate will be working closely with Team Manager to support multiple clients to ensure the smooth functioning of ongoing operations and resolution on queries on time. Understand Sakon Mobility application and key functionalities required for regular functioning & operations Work closely with the Ops team & cross-functional teams to serve client requirements as p...

Jubilant FoodWorks is amidst transformation & expansion which will fuel the next level of growth and this creates both challenges and opportunities. While JFL is the largest QSR in the sub-continent, it is set to double in scale & size with a vision towards becoming a Multi Business, Multi Product, Multi Country Operations. Job Description : As an essential participant in the governance framework of the Organization, the candidate is responsible for overseeing inquiries related to the Provident Fund. You will take the initiative to ensure that these inquiries are addressed within the established timeframes and that responses adhere to the guidelines set forth by the Jubilant Food work in ali...

Role & responsibilities MIS & Reporting: Prepare, maintain, and update HR-related MIS reports on a regular basis (interview status, employee data, recruitment dashboards, etc.). Ensure accuracy and timely submission of HR reports to management. Talent Acquisition Support: Screen resumes and shortlist suitable candidates as per job requirements. Coordinate and schedule interviews with candidates and interview panels. Maintain candidate database and track recruitment progress. Employee Support: Address basic HR-related queries from employees regarding policies, leave, attendance, payroll timelines, etc. Ensure smooth onboarding coordination and documentation support. General HR Operations: Ass...

Hiring for Insurance company Profile :-Customer Support Executive Job Roles & Responsibility: Answering inbound/outbound calls from customers professionally and responding to customer inquiries. Provide customers with product and service information Generate leads and cross sell in the calls. Maintain accuracy of all data Follow up/outbound calls to be made to customers where necessary CTC - max 3Lpa max + incentive Need local candidates is mandatory Job location - Mumbai Interested one can call or drop your CV - 8126101397