156 Query Handling Jobs - Page 2

Any Grad/UG With Min 6 Months Of International Travel Exp Is Mandatory 5 days working/2 Off's Salary Upto 45k + Perks Job Location- Gurgaon/Noida Call Me for More Information HR Vansh @9899693180 Refrences Are Highly Appreciated !! Required Candidate profile Note - Need Excellent Communication Skills

1.Customer and General Mailbox handling 2.DIABOS Internal Coordination 3.Handover Report 4.Customer / Agent Query Resolution 5.User Maintenance 6.Tariffs / Contracts Maintenance 7.Vessel / Port / Agent Maintenance 8.Bank Account Maintenance 9.Compliance Checks for all 3rd Parties / Banks 10.Build Cordial Agency Relations 11.Agent Feedback Database Maintenance 12.Agent Issue Resolution

1. Resolve customer complaints via Call. 2. Responding to customer inquiries. 3. Ensure customer satisfaction & provide professional support. 4. Proper resolution to customer Queries. 5. salary up to 35k if interested Call @ Pragati 7379547131

We are a fast-growing, excellence-oriented mutual fund distribution and fintech firm with a focus on delivering exceptional solutions to our clients. As we grow our operations catering to domestic/NRI /retail and ultra-HNI clients, we are seeking a focused, detail-oriented and experienced Operations Associate to join our team immediately. Who are we? Cambridge Wealth is a respected brand in the wealth segment, having won awards from BSE as well as Mutual Fund houses. Our clients include renowned professionals from various industries. What you will do: Client onboarding: Facilitate smooth onboarding of new clients, including High Net Worth Individuals (HNIs), Ultra High Net Worth Individuals (Ultra HNIs), and Non-Resident Indians (NRIs), ensuring all necessary documentation and processes are completed efficiently. Client transaction and execution: Oversee client transactions, ensuring accurate and timely execution of their investment requirements. Data Management: Maintain and manage client data, ensuring confidentiality and accuracy. Handling transmission cases: Manage transmission cases for clients, including minor to major changes, transmission due to death, and residence status changes. Client Reporting: Prepare and send various reports to clients on a regular basis, meeting their specific reporting preferences. Incidental Client Management: Handle any other client-related tasks or issues that may arise. Understanding of internal system. Reconciliation of transactions between the exchange and back-office application. Order placement into the exchange. Updated with the regulator's norms. Candidate should be well versed with mutual fund and should have experience initiating transactions on BSE platform for example - E-KYC, SIP Purchase, Redemption, SWP, STP Liaison with Mutual fund houses, checking of brokerage calculations and all related reports. What are the qualifications you need: Education: Graduation in Commerce and Management field is preferred. Certifications: NISM VA exam, AMFI certification preferred. Experience: Experience in the Mutual Fund field is an added advantage, with exposure to HNI, Ultra HNI, and NRI client needs. Familiarity with Zoho suites preferred. Familiarity with Tarakki operations preferred. What would help make you a great fit for the role: Having a Client-centric approach: Prioritize the specific needs of HNIs, Ultra HNIs, and NRIs, ensuring personalized and exceptional service. Team building and leadership qualities: Ability to build and lead small, effective teams in serving discerning clients. Knowledge of financial products: Familiarity with Mutual Funds, PMS, and other financial products. Communication skills: Good verbal communication and drafting skills, adapting communication to suit diverse client preferences and requirements. Experience with running Mutual Fund Distribution operations. Who you are NOT. This role is not for you if: You have difficulty being attentive to details Are not ownership and responsibility driven Are not solution oriented nor comfortable with a startup environment Prefer a slow, structured environment where you are given micro-instructions Want to take it easy and prefer a passive role What you will get: An opportunity to be a core team member with a growth path A fast-growth environment A place where you matter, and are not just a cog in the wheel An encouraging, informal and comfortable working environment A place where flexibility can be earned and work-life balance ensured Competitive Compensation If you are a proactive, detail-oriented professional with a passion for supporting founders and driving organizational success, we would love to hear from you. Join us in our journey to shape the future of our organization and make a meaningful impact in the industry. Note: The final designation and compensation will be determined based on the candidate's experience and qualifications. Freshers may apply for a trainee position with the possibility of a confirmation subject to evaluation. The starting salary would be Rs.15,000/- p.m. in hand. Our Hiring Process: You Apply and answer a couple of quick questions [5 min] Online General Aptitude assessment test [1 hour] Recruiter screening video interview [30 min] Technical interview: [30 min - discussion around experience and skills] Founder's interview: [30 min] We make you an offer and proceed for reference and BGV check. Please note this is an at office job at Prabhat Road, Pune and we work Monday to Saturday (shorter hours on Saturday).

You should have a minimum of 2 to 3 years of Clinical Data Management experience. It is essential to have exposure to Study Start-up, Conduct, and Study Closeout. If you do not have experience in all three phases, you should have good exposure to a minimum of two phases. Hands-on experience with Rave (Medidata) or Veeva EDC is a must. You must possess the following skills: - Setup experience with knowledge of DMP (Data Management Plan) creation, Edit check creation, Data Transfer specification creation, and UAT knowledge (not mandatory). - Conduct experience including Data Cleaning (Query Handling), Postproduction Changes, SAE reconciliation, LAB Reconciliation, ECOA/EPRO Reconciliation, PK/PD Reconciliation, and Dataset review. - Study Lock experience with expertise in Freezing/Locking. Having a client-facing role and mentoring experience are considered added advantages. Your responsibilities will include: 1. Executing Data Management Activities such as Data Cleaning, Manual and System checks, Updating relevant trackers, Discrepancy and query management, Issue resolution, and Database lock activities. 2. Participating in innovation and process improvement initiatives. 3. Identifying and developing action plans in coordination with the TL for activities not meeting the client SLAs. 4. Archiving all necessary information for audit purposes according to quality and security requirements. 5. Supporting multiple clinical trials across diverse therapeutic areas and providing technical oversight when required. 6. Having hands-on experience in Study Setup. 7. Working exposure in RAVE/VEEVA EDC and knowledge of Spotfire reporting tool. 8. Experience in third-party data handling (Lab, PK, Image, etc.) and client-facing role with experience in client communication.,

Responsibilities: * Provide investment advice & financial planning solutions * Manage client queries & problems with expertise * Execute wealth management strategies * Handle client interactions with care

Teleperformance is hiring for young talents/ Immediate joining Requirements for Ecommerce Work from home: Requirements: Should have excellent communication skills. Should be fluent in English Must have minimum 1 Year of experience Customer support. Job Details: Work From Home. Virtual interview. Immediate joiners preferable. Day Shifts 24/7. 6 days working, 1 days rotational off. Salary - 23000 CTC System Requirement: Laptop- i5 processor, 8GB, Windows 10 WIFI- 50 MBPS USB headset If interested send me your resume through WhatsApp - 7619331123

looking for experienced executive & Escalation Specialist to liaise with customers to resolve escalations & complaint from our clients Communicate directly with customers, suppliers & internally with team & senior management Call 9235457455 Deepti

Maintain and process client documentation (KYC, account opening forms, nomination forms, etc.) Coordinate with the Relationship Managers and Sales team for timely data entry and follow-ups. Update and manage CRM systems, Excel sheets Required Candidate profile Prepare MIS reports and summaries for management. Handle customer service backend tasks like updating details, resolving queries (non-voice). please share me your cv at capitalplacement21@gmail.com

Job Title: Customer Support Executive Location: Hyderabad (On-site) Company: Algohire.ai Experience: 13 years Employment Type: Full-time About Algohire.ai Algohire.ai is an intelligent recruitment automation platform designed to simplify hiring for modern recruitment teams. We empower companies to streamline candidate engagement, testing, and interview management. Key Responsibilities Attend and manage inbound calls from candidates, test centers, and clients efficiently. Provide clear and professional resolution to queries related to product usage, assessments, and technical issues. Handle high call volumes (200+ calls/day) during peak times or urgent escalations. Communicate technical issues or bugs effectively to the tech team for quick resolution (escalation handling). Create demo or help videos to support candidates and test centers in using the platform. Understand and explain the product flow and processes to end-users in a simple, confident manner. Handle rotational shifts, including working on Saturdays or Sundays, as required. Maintain composure and efficiency during high-pressure situations ("war room" support scenarios). Ensure accurate documentation of issues and resolutions in the support log. Requirements Excellent verbal communication in Telugu and English. Prior experience in customer support or technical support roles preferred. Strong problem-solving skills and ability to multitask under pressure. Basic understanding of web applications, browsers, and mobile app navigation. Willingness to work flexible hours, including weekends or extended hours if needed. Preferred Skills Experience in SaaS support or EdTech platforms. Ability to create tutorial content or walkthrough videos using screen recording tools. Exposure to tools like Freshdesk, Zoho Desk, or similar CRM/ticketing systems.

Dear Candidate, We are looking at candidates with excellent communication skills who can clear the assessments. Responsibilities: Manage customer queries via phone banking & outbound calls Provide exceptional service through inbound voice processing Handle incoming calls with expertise Resolve issues promptly as CSR Cross-selling and up-selling part of your KPI. Role Eligibility: We need candidates with excellent English communication skills Both Graduates and PG can apply even Freshers. Age Limit - 35yrs Rotational shifts and rotational week offs with 5 days working No night shift for female candidates No transportation provided Interested candidate can revert back with updated resume on qcnaukri1@gmail.com Any query can call Shrutika : 022-40697708 / 8369367973

Hi Folks, Greetings!! We are looking for talented and experienced opeartions candidates willing to grab a amazing career opportunity at Plan Ahead, a leading and award winning wealth advisory company in the industry. Location: Andheri West, Mumbai Experience : Minimum 4 years or relevant experience + NISM VA certification Job description: Portfolio data management and website data updating and maintenance of the company database and mobile app data on daily basis, Account opening, Providing documentation support for various investment products like mutual funds, stocks, FDs, bonds, PMS, and other financial products , and various platform and compliance and KYC paperwork Client communication for data update and email and management of clients' servicing and implementation requests Management and upkeep of client servicing data and softwares Hand Holding clients on usage of various platforms for implementation of advice and mobile app for portfolio viewing Handling business operations by following systems and processes Coordinating with office boy teams for documentation and client servicing management Following systems and processes for operations team as per company SOPs, TATs & SLAs Handling projects related to client servicing and online platforms and executions of new projects Reporting - Sending of portfolio reports / tax reports / any other reports report generation and sending (advice is not included in Operations job responsibility). General office administration Functioning with various teams, ensuring customer delight by achieving delivery & quality client service. If you are interested kindly email your updated resume to hr@planahead.in Hope you grab this opportunity to join our Plan Ahead family.

CSR will be responsible (in person, on phone, or via email) and assist them with their queries provide detailed information about vehicles, features & promotions Handle & resolve customer complaints or escalate issue follow up with customers

The General Ledger Lead Associate position in Mumbai requires a candidate with 4 to 6 years of relevant industry experience. The ideal candidate should have a Commerce or Accounts Graduate background and possess expertise in General Ledger processes within a BPO environment. Proficiency in ERP systems, excellent written and verbal communication skills, knowledge of MS Office, and the ability to work effectively under pressure and meet deadlines are essential for this role. The responsibilities of the General Ledger Lead Associate include team handling, escalating issues to the supervisor when necessary, prioritizing tasks such as handling escalated queries, and working both independently and collaboratively as a strong team player. The role involves working from the office during Australian shifts, making it preferable for local candidates to apply. If you meet the qualifications and are interested in this opportunity, please send your resume to sufia.shaikh@gmail.com.,

You have 2 to 3 years of minimum Clinical Data Management experience. You must have exposure to Study Start up, Conduct, and Study Closeout. If you do not have experience in all three phases, you should have good exposure to a minimum of two phases. Hands-on experience with Rave (Medidata) or Veeva EDC is a must. In terms of setup, you should have knowledge of DMP (Data Management Plan) creation, Edit check creation, Data Transfer specification creation, and some understanding of UAT (User Acceptance Testing) although it's not mandatory. Your experience in conducting tasks should include Data Cleaning, Query Handling, Postproduction Changes, SAE reconciliation, LAB Reconciliation, ECOA/EPRO Reconciliation, PK/PD Reconciliation, Dataset review, among others. You should be familiar with Study Lock activities such as Freezing/Locking and have good experience with Study lock procedures. Having a client-facing role and the ability to mentor others would be advantageous in this position. Your responsibilities will include executing Data Management Activities like Data Cleaning, Manual and System checks, updating relevant trackers, managing discrepancies and queries, resolving issues, and conducting Database lock activities. You will be expected to participate in innovation and process improvement initiatives, and to identify and develop action plans in coordination with the Team Lead for activities not meeting the client SLAs. Furthermore, you will need to archive all necessary information for audit purposes according to quality and security requirements to ensure reliable and timely retrieval of documentation and information. In addition, you will support multiple clinical trials across diverse therapeutic areas and provide technical oversight when required. Having hands-on experience in Study Setup and working exposure in RAVE/VEEVA EDC, as well as knowledge of the Spotfire reporting tool, will be beneficial. Experience in third-party data handling (Lab, PK, Image, etc.), client-facing roles, and effective client communication will also be valuable in this role.,

As an intern, you will be responsible for generating leads from both existing and cold markets. Your primary tasks will include understanding customer needs, handling queries, resolving issues, and maintaining strong client relationships. The company you will be working with is Reliance Capital Limited, which serves as our parent organization and spiritual guide. It is among the largest private sector non-banking financial services companies in India. Our sister concerns include leading companies in various sectors such as asset management, mutual funds, life, general, and health insurance, commercial and home finance, equities and commodities broking, wealth management services, distribution of financial products, asset reconstruction, and proprietary investments. Reliance Capital is dedicated to fostering new business opportunities within the financial services and financial technology domains.,

Job description: Teleperformance is a French MNC with operations in 100+ countries. We are recruiting candidates who wish to work and grow their career in the Customer Service Industry. If you can speak English along with any of the below mentioned languages, you can apply and directly walk-in to our Ambattur office for an interview. Address given below . Role: Customer Retention - Voice / Blended Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Voice / Blended Requirements: Freshers or experienced can apply (Graduation mandatory). Typical Customer Support/ Customer Service executive. Must know languages : Kannada with English, Hindi with English & Malayalam with English. Only Graduates can apply with proper documents . 2025 passed eligible with soft copy. Backlogs/arrears are not eligible. Looking for immediate joiners. Job Details: Hiring: Hindi/Malayalam/Kannada speaking. Work Mode: Work from Office, Pattabiram location. Shift Timing: Rotational shifts between 8:00 AM - 12AM (Any 9-hour shift). Work Schedule: 6-day rotational work with 1 rotational week-off. Languages Required: Hindi/Malayalam/Kannada & English. Salary: 16k to 20k Take home. WORK LOCATION - Pattabiram, Tidel park Chennai. Interested candidates can contact Anish HR - 9025306491/ Divya R - 7603885092/ Priya- 8870193504 .

Sr. Executive Incidents Management System Centre Handling inbound and outbound calls that include calls for Preventive maintenance, ATM updates / custodians/ Vendors and other calls from FLM/ SLM Support Co- ordination with different departments (Field/ UPS/ CRA/ OEM vendors) Handling the escalation from Internal/ External sources and maintain a healthy relationship with all the stakeholders Providing online technical support to field engineers and Electrician FLM and SLM Follow up & Alert handling/ Escalation handling Incident Management & Logging of Complaints Ensuring minimum ATM downtime associated with ATM Hardware / Network / Power Responsibilities: Monitoring of ATMs as well as Coordinating with ATM officers for FLM, SLM Maintain the track for high priority issues, Co- ordinate with local Coordinators, area managers and Vendors for resolution Authenticate the dependency for down time of ATMs and work closely to make ATM operational on priority Escalate high TAT calls to internal/external stakeholders Handle interactions on phone as well as on mail within stipulated period Desired Attributes: Energetic, excellent communication skills, Team spirit, Team Player, Problem solving approach Experience and Education Background: 1-3 years preferably from ATM Industry Any Undergraduate OR Graduate with Good Communication Skills Open to work in Rotational Shifts (Day / Night)

Sr. Executive Incidents Management System Centre Handling inbound and outbound calls that include calls for Preventive maintenance, ATM updates / custodians/ Vendors and other calls from FLM/ SLM Support Co- ordination with different departments (Field/ UPS/ CRA/ OEM vendors) Handling the escalation from Internal/ External sources and maintain a healthy relationship with all the stakeholders Providing online technical support to field engineers and Electrician FLM and SLM Follow up & Alert handling/ Escalation handling Incident Management & Logging of Complaints Ensuring minimum ATM downtime associated with ATM Hardware / Network / Power Responsibilities: Monitoring of ATMs as well as Coordinating with ATM officers for FLM, SLM Maintain the track for high priority issues, Co- ordinate with local Coordinators, area managers and Vendors for resolution Authenticate the dependency for down time of ATMs and work closely to make ATM operational on priority Escalate high TAT calls to internal/external stakeholders Handle interactions on phone as well as on mail within stipulated period Desired Attributes: Energetic, excellent communication skills, Team spirit, Team Player, Problem solving approach Experience and Education Background: 1-3 years preferably from ATM Industry Any Undergraduate OR Graduate with Good Communication Skills Open to work in Rotational Shifts (Day / Night)

Role & responsibilities :- 1. Counselling parents and students and informing them about various career options available in Universities. 2. Making outbound calls, cold calls and receiving admission enquiries. 3. Maintaining the record of conversation on provided CRM. 4. Developing innovative communication strategies and enrollment plans in coordination with senior management to attract and enroll more students. 5. Handling the end-to-end admission process and facilitating the entire enrollment process. 6. Resolving queries of students and their parents related to courses, and the admission process. Desired Candidate Profile :- 1. Experience in admission counseling 2. Self-Motivator & drive to Work. 3. Proficiency in Microsoft Office Applications. 4. Strong communication, presentation and persuasion Skills. 5. Enthusiastic and positive attitude. 6. Preferred languages: English and Hindi

Job Title : Customer Service Executive Location : New Delhi /Gurgaon Department : Customer Service Employment Type : Full-time About Lenskart: Lenskart is Indias leading eyewear brand, focused on delivering world-class products and exceptional customer experiences. With a strong presence online and offline, we are redefining the way people see and shop for eyewear. Join us and be a part of a customer-obsessed team thats transforming vision care for millions. Role Summary: We are hiring Customer Service Executives under the Universal Support model. In this role, you will handle customer queries and issues across all major channels inbound and outbound voice calls, chats, emails, and social media supporting both direct customers and store teams. Based on business needs, you may be assigned to a specific Line of Business (LOB). This is a multi-skilled role that requires flexibility, adaptability, and strong customer orientation. Key Responsibilities: Interact with customers through voice, chat, email, and social media platforms. Resolve queries related to products, orders, returns, exchanges, delivery issues, and general support. Make outbound calls for follow-ups, feedback collection, and issue resolution. Coordinate with internal teams to ensure timely resolution of escalated or complex issues. Support in-store teams in resolving customer escalations received via retail channels. Maintain detailed and accurate records of each interaction in CRM systems. Follow standard operating procedures (SOPs), quality standards, and compliance policies. Stay updated with product knowledge, ongoing promotions, and process updates. Key Performance Indicators (KPIs): Customer Satisfaction Score (CSAT) Maintain high customer satisfaction through quality service. Average Handling Time (AHT) Efficiently manage time across all interactions. First Contact Resolution (FCR) Resolve customer issues within the first contact wherever possible. Response Time (TAT) – Ensure timely responses across email, chat, and social media. Quality Score – Adhere to SOPs, communication protocols, and accuracy guidelines. Schedule Adherence – Maintain shift discipline and punctuality. Daily Productivity – Meet daily targets across channels (calls, chats, emails, tickets). Escalation Rate – Minimize avoidable escalations through proactive resolution. Repeat Rate – Reduce repeat customer contacts by resolving issues completely. Reopen Rate – Ensure accuracy and completeness to avoid ticket reopenings. Case Management – Effectively manage open cases, follow-ups, and closures within SLA. Escalation Control – Flag genuine escalations while independently handling routine queries. Note: All KPIs, targets and benchmarks will be defined on a monthly basis in line with business goals and process requirements. Required Skills & Qualifications: Education: Minimum HSC or Graduate in any discipline. Experience: Minimum 1 year of experience in a customer service role (voice/chat/email/BPO/e-commerce). Good communication skills in English; knowledge of regional languages is a plus. Comfortable with rotational shifts, including weekends and public holidays. Basic computer skills and familiarity with CRM tools, ticketing systems, and chat/email platforms. Strong interpersonal skills, empathy, and a solution-oriented mindset. Intrested Candidates can share their resumes on 9599754185 / 9155392395

Maintain and process client documentation (KYC, account opening forms, nomination forms, etc.) Coordinate with the Relationship Managers and Sales team for timely data entry and follow-ups. Update and manage CRM systems, Excel sheets Required Candidate profile Prepare MIS reports and summaries for management. Handle customer service backend tasks like updating details, resolving queries (non-voice). please share me your cv at capitalplacement21@gmail.com

As a member of our team, you will be responsible for performing Delta Refresh on a daily basis. Handling queries efficiently through our ticketing tool within the specified Turnaround Time (TAT) related to OSWALD and Park & Post will be a key part of your role. Your analytical skills will be put to the test as you analyze and provide solutions for queries regarding Journals, ICO Agreement, etc. Approving Application Access requests and supporting the team with Authorization metrics queries will be crucial tasks. You will also serve as the Single Point of Contact (SPOC) for User Acceptance Testing (UAT) during new releases, ensuring a smooth transition. During month-end processes, you will supervise Mass Reversals and manual performance if necessary. Additionally, overseeing Automated Jobs related to Month-end activities such as Capex Settlement, Depreciation, PO Settlement, Discount rate check, and Profit in Stock will be part of your responsibilities. Clearing Jobs in SAP, conducting Balance Sheet Reconciliations, and performing GL Clearing at month-end are tasks that you will be handling diligently. Your personal abilities should include effective collaborators management, process expertise, and continuous improvement mindset. You should be able to thrive in a deadline-driven environment, demonstrating a strong customer focus to cultivate relationships with internal and external stakeholders. Being hardworking, flexible, and detail-oriented are qualities that will contribute to your success in this role. This is a Regular position based in Gurugram with a job posting start date of 2024-08-25.,

Job Description: As a Receptionist at our center located in Koramangala, you will play a key role in ensuring the smooth functioning of our office. Your primary responsibility will be to manage the front desk operations and provide exceptional hospitality to students, parents, and other visitors. You will be the first point of contact for all inquiries and will be responsible for maintaining a welcoming and professional environment. Your duties will include acting as the Centre In-charge, ensuring the office is opened and closed on time, managing student walk-ins and inquiries, and handling day-to-day administrative tasks. You will be expected to communicate effectively with students, parents, and visitors, addressing their queries and providing assistance in a professional manner. To excel in this role, you should have prior experience in a similar position and possess strong communication and interpersonal skills. Additionally, you must be proficient in basic computer knowledge to manage data effectively. The working hours are from 10:00 AM to 8:30 PM, six days a week with a rotational week off. Your dedication and efficiency will contribute to the overall success of our center. This is a full-time position with benefits such as paid sick time and paid time off. The schedule includes morning shifts with weekend availability. If you are interested in joining our team and meet the requirements mentioned above, we look forward to receiving your application. Work Location: In person,

You will be responsible for ensuring that all task procedures are followed by the team on an ongoing basis. It is crucial to maintain and update procedures in line with internal policy or regulation changes. Building and maintaining relationships with internal teams across different locations is essential. Supporting the development of an efficient operating model, particularly in establishing controls for the India hub, will be a key focus. Responding promptly to inquiries, proactively addressing issues, and striving for exceptional customer service are important aspects of the role. This includes providing assistance to clients, depositories, and other key contacts. Identifying instances of non-compliance, escalating to senior management and the Compliance Department, and resolving them efficiently are vital responsibilities. Conducting regular staff training, maintaining competence standards through one-on-one sessions and team meetings, and staying updated on the investment industry are crucial. Developing a deep understanding of processes and the department will be expected, along with representing the Department/Organization in various forums. You will assist in responding to reviews/audits and Compliance Visits, championing change initiatives, and identifying and addressing emerging risks within the departmental risk register. Ensuring operational controls align with business policies, conducting periodic assessments of internal controls, and implementing actions for improvement within agreed timelines are key duties. Creating and maintaining KPIs and performance dashboards, collaborating with the HR department in the hiring process, monitoring FTE utilization, and reporting variances to senior management are important tasks. As a mentor, you will support Team Leaders or colleagues, motivate the team to enhance talent retention and foster a positive work culture. Effective communication, attention to detail, prioritization, time management, teamwork, and self-improvement are essential human skills required for this role. Providing constructive feedback to the team, meeting tight deadlines, understanding industry impacts, and taking ownership of responsibilities are key attributes. Your role will involve assisting with query handling, quality error analysis, identifying root causes, and providing solutions to close gaps. Additionally, preparing periodic reports on team performance for Senior Management will be part of your responsibilities. The ideal candidate should hold a Bachelor's or Master's Degree in Business, Finance, or Banking from a reputable College/University. A Management degree would be advantageous. Proficiency in Microsoft Office and over 10 years of experience in the Fund Industry, including at least 4 years in a managerial role, are required qualifications. The work timings for this position are EMEA business hours.,