270 Query Handling Jobs - Page 11

Role & responsibilities 1.Candidate should have experience in Accounts Payable(Payment processing) 2.Good knowledge of GST & TDS , Invoice processing 3.Working knowledge on SAP(Mandate) 4. Should understand GRN Process and bring automations in process 5. PR Review/ P2P Cycle, 2 way Match/ 3 Way Match 6.Invoice processing within TAT 7.Can handle AP helpdesk, Query Resolution, query management.

Handle inbound international calls solve customers queries and complaints over the chats calls and mails ensure timely resolution of the complaints Freshers and Experienced both can apply HR Akash @9084809903

Job Title: Senior Manager Procure-to-Pay (P2P) Key Account Management Function: Finance & Shared Services (F&SS) Domain: E-commerce Location: Bangalore Reports to: ATL/ KAM; P2P Tower Lead Role Summary: The Senior Manager P2P Key Account Management will be responsible for leading vendor and seller relationship management within the Procure-to-Pay (P2P) function in a high-volume e-commerce environment. The role will focus on ensuring stakeholder satisfaction, operational excellence in payment processes, and proactive resolution of escalations. It requires a deep understanding of Statements of Account (SOA) reconciliation, GST, TDS, and vendor compliance, alongside strong problem-solving skills, structured communication, and logical reasoning. This leader will manage a team to deliver business-critical outcomes while driving stakeholder engagement, process improvements, and financial governance. Key Responsibilities: 1. Stakeholder & Vendor/Seller Engagement Serve as the primary liaison for high-value vendors and sellers, ensuring transparent and timely communication. Build and maintain strong relationships with strategic vendor partners to foster trust and resolve issues promptly. Collaborate with internal teams (Category, Commercial, Vendor Experience, AP, and Legal) to address vendor queries, disputes, and escalations. Proactively engage with vendors and sellers to address operational bottlenecks and improve payment cycles. 2. Process & Operations Management Lead the SOA reconciliation process to ensure accuracy, transparency, and timely vendor settlements. Oversee end-to-end payment processes, ensuring compliance with GST, TDS, and other statutory requirements. Monitor vendor account health, payment timelines, and exceptions to prevent disputes or delays. Identify process gaps and partner with automation and transformation teams to implement efficiencies. 3. Governance & Compliance Ensure adherence to P2P policies, internal controls, and audit readiness across all vendor accounts. Maintain compliance with statutory regulations, including GST filings, TDS deductions, and related documentation. Partner with tax and compliance teams to address vendor-related statutory concerns. 4. Problem Solving & Continuous Improvement Apply structured, logical reasoning to analyze complex vendor issues and recommend data-driven solutions. Conduct root cause analysis for recurring disputes or payment delays and implement preventive measures. Drive process improvements through standardization, automation, and vendor education programs. 5. Team Leadership Lead, coach, and mentor a team of Key Account Managers, analysts, and specialists handling vendor portfolios. Build a high-performance culture focused on accountability, ownership, and service excellence. Ensure team readiness through structured training on P2P processes, GST/TDS compliance, and communication skills. Qualifications & Experience: MBA (Finance), CA Inter, or equivalent qualification. 12–18 years of experience in P2P/vendor management, with at least 4–5 years in a leadership role in an e-commerce or large shared services environment. Proven expertise in vendor/seller relationship management, SOA reconciliation, and compliance with GST/TDS requirements. Strong understanding of e-commerce vendor ecosystems, contracts, and payment structures. Proficiency in ERP systems (SAP, Oracle, Microsoft Dynamics, or equivalent) and vendor management tools. Key Competencies: Strong stakeholder engagement and vendor relationship management skills. Structured communication, logical reasoning, and the ability to articulate complex issues clearly. Deep knowledge of P2P processes, SOA reconciliation, GST, and TDS compliance. Problem-solving mindset with a focus on root cause analysis and preventive action. People leadership with the ability to build capability and drive performance. Analytical thinking, data interpretation, and business acumen in a fast-paced e-commerce environment. Career Path: Progression to ATL KAM/ ATL P2P, Cross-Tower Finance Operations Leader, or Vendor Experience Leadership roles

Position : PMR Administrator Experience : 2-4 Years proven experience in an administrative or office support role. Location : Hyderabad Education : Bachelors degree or equivalent experience. Immediate joiner Budget : up to 5 LPA Contract Tenure - 6 months Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Excellent written and verbal communication skills. Strong organizational and time-management abilities. Ability to maintain confidentiality and handle sensitive information. >2 yrs of work experience in market research / specialist agencies Process excellence mindset Preferred: Knowledge of the Pharma sector, Your Responsibilities Identify and maintain a list of vetted potential vendors specializing in market research within the Industry sector, ensuring alignment with business needs. Support the RFQ/RFP process with Procurement lead ensuring compliance with procurement policies. Consolidate vendor proposals and prepare detailed analytical summaries to support informed decision-making. Collaborate with stakeholders to evaluate vendor proposals, enabling the selection of the most suitable vendor for successful project execution. Review and finalize PMR Statement of Work (SOW) documentation to ensure accuracy and alignment with organizational requirements. Update trackers to document all phases of procurement, ensuring transparency and operational efficiency. Proactively liaise with the Procurement team to address escalations and resolve queries related to vendor management and procurement processes. Interested candidates share cv : busiraju.sindhu@manpower.co.in Whats App : 7013970562

Respond promptly and professionally to customer inquiries via phone email or chat Conduct follow-ups with customers to ensure their concerns are fully resolved. Communicate effectively with international clients in English CONTACT HR @ 9084809903

Key Responsibilities: -Advise students on UG/PG/PhD/diploma courses in India & abroad. -Manage queries, guide applications, attend events & seminars. -Update CRM records. -Support enrolment targets. -Stay current on education trends and admissions.

*Job Opportunity Alert! * We're hiring for multinational companies and banks! *Job Roles:* - Corporate BPO - BPO/KPO - Chat & Email Support - Sales & Collection - Medical Billing - *Details:* - 24/7 shifts - 2 rotational days off - Locations: Thane, Airoli, Malad, Ghansoli, Vashi - Salary: 15,000 - 35,000 + incentives - Excellent communication skills required *How to Apply:* - Email resume to mamta@careerguideline.com - WhatsApp resume or call 7304756267 - Walk-in for an interview *Refer friends and colleagues! *

Key Responsibilities: Manage daily admin tasks & faculty schedules Maintain student records, course & fee details Counsel inquiries & convert to admissions Coordinate with faculty, accounts & marketing Support events, seminars & exams Requirements: Excellent communication in Hindi & English (Mandatory) Good computer skills Friendly, professional attitude Knowledge of Social Media preferred

Hello Job Seekers, We are hiring for leading MNC's in Kolkata & Bangalore Locations! Industry- BPO Salary Slab- Up to 3.5 LPA (With other bonus + Travel allowance) Note : For Bangalore we need only candidates who are comfortable with Speaking hindi & English. Interested candidates can connect : 8299310069 Required Skills & Qualifications: UG/Graduate in any stream. Fresher/ Experienced All can apply Excellent verbal and written communication skills in English Ability to work in a rotational shift environment (24x7 operations). Strong problem-solving and interpersonal skills. Customer-centric attitude and patience under pressure. Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, chat, or other communication channels. Resolve customer complaints efficiently and with empathy, ensuring a positive customer experience. Maintain detailed and accurate records of customer interactions and transactions. Collaborate with internal teams to escalate and resolve complex issues. Meet performance targets including response time, resolution time, and customer satisfaction. Stay updated with product knowledge and process changes to deliver accurate information. Handle a high volume of customer interactions while maintaining quality and professionalism. Interested candidates can share their updated resume to - Reba - 8299310069 Nidhi - 9473871429 #bpo #customerservice #jobs #kolkatajobs #hiringnow #hiringalert #bpoassociate #sypmathy #2025jobs #frseherhiring #graduatejobs #ugjobs #bangalorejobs

About Info Edge Info Edge's mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: 99acres.com 99acres is a gateway to one of the fastest-growing property markets of the world for buying, renting and selling of all types of properties in India. With over 9 million visitors visiting the website every month looking for real estate solutions, 99acres.com has over 10 lakh residential and commercial property listings and over 1.5 lakh new projects. Job Description - It is 100% desk jobs and this role is to reach out to the pre generated leads contacts through calling, generate the needs in customer and create qualified leads for sales team. Make 100-150 outbound calls on pre generated leads and find out qualified leads. Identified customer needs and wants to enhance customer experiences and boost lead generation. Assists the property buyers to make the right decision. Adhere quality parameters and ensure compliance of calls. Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties. Managed customer relations through communication and helpful interactions. Worked varied hours to meet seasonal and business needs. Completed daily logs for management review. Desired Candidate Profile - 1. Fluent English Speaking 2. Active listening skill 3. Strong convincing skills 4. Prior experience into presales/voice process (Inside Sales or Tele Calling ) would be an added advantage Perks and Benefits: - 1. Pre generated data provided, no cold calling 2. No field job, all client dealing via outbound calls 3. No Sales target ,No Revenue targets

About Info Edge Info Edge's mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: 99acres.com 99acres is a gateway to one of the fastest-growing property markets of the world for buying, renting and selling of all types of properties in India. With over 9 million visitors visiting the website every month looking for real estate solutions, 99acres.com has over 10 lakh residential and commercial property listings and over 1.5 lakh new projects. Job Description - It is 100% desk jobs and this role is to reach out to the pre generated leads contacts through calling, generate the needs in customer and create qualified leads for sales team. Make 100-150 outbound calls on pre generated leads and find out qualified leads. Identified customer needs and wants to enhance customer experiences and boost lead generation. Assists the property buyers to make the right decision. Adhere quality parameters and ensure compliance of calls. Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties. Managed customer relations through communication and helpful interactions. Worked varied hours to meet seasonal and business needs. Completed daily logs for management review. Desired Candidate Profile - 1. Fluent English Speaking 2. Active listening skill 3. Strong convincing skills 4. Prior experience into presales/voice process (Inside Sales or Tele Calling ) would be an added advantage Perks and Benefits: - 1. Pre generated data provided, no cold calling 2. No field job, all client dealing via outbound calls 3. No Sales target ,No Revenue targets

Responsibilities: Build client relationships Resolve queries/requests Cross/upsell products Ensure timely renewals Manage KYC & onboarding Share market updates Generate leads via referrals Mobile bill reimbursements Leave encashment

Role & responsibilities As a primary POC for the client, the Account Manager is responsible for the overall health of the portfolio assigned Influence key performance metrics of the portfolio- Usage Metrics, MRR (Monthly Recurring Revenue), NPS (Net Promoter Score) & Retention Use a consultative approach to help clients grow their business using Petpooja products & services Ensure timely renewals of products & services Do a need/opportunity analysis to Up-sell/Cross-sell the relevant products Collaborate with Internal Teams to ensure top-notch service & support Give market insights/feedback of the product to the Tech team to enhance the product offerings Generate referral leads from your existing portfolio of clients Requires exceptional presentation & people skills to navigate different customer challenges. Preferred candidate profile For Female Employee shift time is 10:00 AM to 7:00 PM and For Male Employee Shift time is 2:00 PM to 11:00 PM. Demands willingness to travel as and when required.

We are looking for a Technical Lead with deep hands-on experience in both backend engineering and applied machine learning to join Myntras Search team . This team drives some of the most critical experiences on the platform powering query understanding, auto-suggestions, and search ranking for millions of users. In this role, you will be responsible for designing and building scalable search and ML systems , leading technical discussions, and collaborating closely with engineers, data scientists, and product teams to continuously improve our search relevance and user experience. Key Responsibilities Develop and optimize search algorithms, ranking models, and ML-based relevance solutions. Work on backend services and distributed systems to scale search functionalities. Build efficient, scalable, and maintainable solutions for query understanding, auto-suggestions, and ranking. Collaborate with ML scientists, engineers, and product teams to enhance Myntras search experience. Stay updated with the latest advancements in ML, NLP, and search technologies to drive continuous improvements. Requirements 6+ years of experience in software engineering, with at least 3+ years in an ML role. Strong expertise in search technologies such as Elasticsearch, Solr, or OpenSearch, along with a deep understanding of query processing and ranking. Hands-on experience with ML-based solutions. Proficiency in backend technologies (Java, Python, or Scala) and distributed computing frameworks (Spark, Kafka, or similar). Experience in building and scaling high-performance, real-time search systems in a production environment. Strong problem-solving skills with the ability to balance technical depth with business impact. Excellent communication and stakeholder management skills. Experience with NLP, LLMs, or deep learning for search

Analytical and Self Starter Proficient in Unix / Environment Management BAU maintenance / housekeeping and keep the uptime for lower environments CI/CD knowledge and who can contribute Effective Communication Exposure to Java based Systems is welcome BAU Query handling / help in Change request process and general activities Mandatory Skills: Unix - Implementation and Maintenance.Experience: 5-8 Years.

Role: Senior Database Administrator Primary Skills: Performance Tuning, Query Handling, SQL. Experience : 8+ Yrs NP: Immediate to 30 days Location: Kolkata/Pune (All Pune candidates will have to work from Kolkata Headoffice for initial 3 months after joining) On-Site Qualification(Preferred) : BS/BTECH degree in Computer Science or a related discipline, or relevant certifications. Key Points: a) Proven experience as a Database Administrator, with a strong track record of managing databases in high-availability environments. b) Hands-on experience with database standards and end-user applications. c) In-depth knowledge of data backup, recovery, security, integrity, and SQL. d) Experience with DBA tools (frontend/backend) and third-party tools. e) Understanding of programming languages and API integration. f) SQL Performance Turning tools such as IDERA (mandatory) g) Knowledge of Enterprise SQL. Responsibilities: Database Management: Build and maintain high-availability database systems tailored to meet each end users specialized needs. Design & Implementation: Design and implement databases in accordance with end-user information needs and views. User Management: Define user roles and enable efficient data distribution to the appropriate users in the correct format and timely manner. Backup & Recovery: Utilize high-speed transaction recovery techniques and ensure regular data backups. Performance Optimization: Minimize database downtime and manage parameters to provide fast query responses. Support & Training: Provide both proactive and reactive data management support and training to users. Policy & Procedure Enforcement: Determine, enforce, and document database policies, procedures, and standards. Security & Integrity: Perform regular tests and evaluations to ensure data security, privacy, and integrity. Monitoring & Updates: Monitor database performance, implement necessary changes, and apply new patches and versions as required.

Job Summary : The Helpdesk Executive is responsible for receiving and recording the requests / complaints from the occupants. Act has First level of contacts in this site in for all vertical complaints / Queries. Role and Responsibilities : 1. First point of contact to Occupants for any 2. Receipt of requests / complaints from occupants and record the same in the helpdesk register ( LOCKETED Software) 3. Issue necessary Job Request / Work Orders to the respective Service providers to address the issue. 4. Update the caller on the status of the call registered and obtain feedback after successful completion of the request / complaints. 5. Reconcile and close out all the Job Requests / Work Orders / Work Permits periodically to ensure no document issued is left open. 6. Maintaining Complaint Register (Manual and Soft copy) 7. Pending complaints updating to shift engineer/Department manager/PM daily. 8. Supporting Shift Engineers in Shift related activities. 9. Coordinating with the team for the data required and updating the WMR and MMR and ensuring the submission to the client on or before of timeline. 10. Access Card issuing to Visitors and to PM & AM. 11. In-house team monthly attendances with using Biometric Software must be circulating to vertical in charges and for Vendor Invoice processing. Any revision in the roles and responsibility will be reviewed and update in every quarter. Interested candidate can share resume at archana.mattoo@cbre.com

What you will do on a typical day: Process PO and NON-PO invoices for vendors aligned to US and Canadian region Performing day to day financial transactions, including verifying, classifying, and recording accounts payable data as per the TAT & SLAs Be a point of contact for escalated items and lead to assist the team and support the immediate lead Prepare and update process documents and should train all the team member (new & existing) Ensure PO & Non-PO Invoices are posted accurately Prepare & share Daily / Weekly / Monthly reports with all the stake holders (internal & external) Process and monitor invoices entered in ERP / accounting system (ORACLE / COUPA) to ensure payment is processed in a timely manner Should be able to understand & resolve queries of all the team members Verify and investigate discrepancies, if any, by reconciling vendor accounts and monthly vendor statements Using analytical skills for solving problem or any gaps in process Process urgent invoices in Oracle / accounting system & ensure the invoice are paid on time Provide support on special projects related to Accounts Payable as needed Process urgent invoices and inform key stakeholders when payment has been made.

Job Description: Conduct, coordinate, and facilitate the training process for new and existing employees. The person will be involved in conducting the Basic Training and other specialized training modules. Preparation of Training workflow and Training Documents. Creation of new tests and exercises and up-gradation of the existing ones. Creation of new and imaginative approaches to training-related issues. Query Handling. Defect Analysis and identification of training needs for existing employees. Desired Profile: People who have exhibited taking an active role in coaching and assisting team members in their own development efforts. An inquisitive and investigative nature. Willing to take initiative and be a creative problem solver. Ability to work on multiple tasks simultaneously. Ability to prioritize, multi-task, and deliver with regard to fast deadlines. Ability to interact with many levels and to face and deal with issues in a mature and professional manner. Flexible with respect to changing priorities/instructions. Understands own limits and is not afraid to ask questions to clarify instructions. Effective communication skills, including facilitating communication between teams when guidelines are in question and reporting back to the management team regularly. Should have knowledge of Microsoft Office, Word, Excel, PowerPoint. Professional Skill Requirements: Excellent verbal and written communication skills. Ability to work independently as well as under supervision or in collaboration with others. Familiarity with the business environment. Must have a passion for extensive reading on all aspects of businesses and must have a penchant for width of knowledge. Strong attention to detail and excellent follow through. Good domain understanding. Good documentation Handling.

WORK FROM HOME OPPORTUNITY FRESHERS & EXPERIENCED CANDIDATES ARE WELCOME ROTATIONAL SHIFTS INCLUDING NIGHT SHIFTS GOOD COMMUNICATION SKILLS REQUIRED DOMESTIC PROCESS VOICE PROCESS UNDERGRADUATES CAN ALSO APPLY DROP YOUR CV AT 9758730777