75 Queries Jobs - Page 3

The leading provider of comprehensive waste and environmental services in North America, Waste Management (WM), is seeking an individual to join their HR Technology team in an entry level position. As a part of the People Organization, you will be responsible for configuring and supporting software application systems that impact HR processes. Your role will involve providing technical and analytical support for HR foundational elements and structure. Key responsibilities include monitoring HR systems, troubleshooting application related issues, and addressing system related queries. You will also be involved in performing process review analysis, making configuration changes, and ensuring data integrity and governance through various validation methods. Additionally, you will play a crucial role in preparing for releases, upgrades, and patches by conducting testing, reporting, and analysis of changes. In this role, you will not have any supervisory duties. To be successful in this position, you must hold a Bachelor's Degree or High School Diploma/GED with four years of relevant work experience. Previous experience is not required beyond the education requirement. The work environment for this role involves using motor coordination, exerting physical effort in handling objects, and may involve exposure to physical occupational risks and environmental elements. The normal setting for this job is an office environment, and you must be available to work standard business hours with the flexibility to work non-standard hours in case of emergencies. As a part of Waste Management, you will receive a competitive total compensation package that includes Medical, Dental, Vision, Life Insurance, Short Term Disability, and more. Additionally, employees enjoy benefits such as a Stock Purchase Plan, Company match on 401K, Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If you are looking for an opportunity to contribute to a Fortune 250 company and have the necessary qualifications and experience, we encourage you to click "Apply" to be considered for this role.,

Disputes Specialist, EBS Supplier Quality Services Our Company We help people around the world save money and live better -- anytime and anywhere -- in retail stores, online and through their mobile devices. Each week more than 230+ million customers and members visit our 11000+ stores under 69 banners in 27 countries and e-commerce websites in 10 countries. With last years fiscal year revenues of approximately $648 billion and 2.2 million employees worldwide, Walmart is simply the largest retail business in the world. And we also happen to be number one in the Fortune 500 list. In Global Technology Services Gurgaon, we aggregate back-office operations from different market and deliver the centralized services to leverage the volume and help the business to achieve everyday low-cost operations. Our Team Global Business Services (GBS) team is creating sustainable competitive advantage through flawless execution strategy and shared service environment to deliver services like Sourcing, Procurement, Vendor Onboarding, Contract Management, SAP Governance, Telecom Expense Management and Reporting to our internal stakeholders. As part of Walmart Technology, we create game-changing solutions and streamline operations by reinventing how we save Walmart money through designing and automating processes which save time. Your Opportunity You will be a member of Global Business Services supporting the Inbound Transportation team. As a part of this team, you will be responsible for day-to-day tasks and duties relating to the transit of freight. An individual in this position will be expected to perform additional job-related responsibilities and duties as assigned and/or necessary. Also, the individual in this position will have to work in night shift as required by the business. Essential Functions An individual must be able to successfully perform the essential functions of this position with or without reasonable accommodation Supports assigned business areas in the development of strategies, practices, systems, and activities by conducting analyses of initiatives to understand and communicate existing trends; analyzing and interpreting data; and translating data analysis into recommendations that are aligned with business objectives. Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback. Manages compliance with local, state, and federal laws and regulations, and company policies and procedures by analyzing and interpreting reports; implementing and monitoring human resource compliance processes; implementing action plans to improve performance; and ensuring confidentiality of information, documentation, and assigned records. Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices. Manages customer service on escalated issues by handling incoming and outgoing correspondence to various internal and external customers; following up on concerns and challenges; providing technical support on benefits systems and websites; providing benefits education; researching complex benefits questions and issues to resolve problems; communicating systems problems and resolution proposals to senior leadership and third-party administrators; handling escalated service issues, including calls with attorneys and plaintiffs; keying complex manual enrollments for associates; and serving as a liaison between departments, third-party administrators, and various internal and external customers to resolve highly complex issues and concerns. Manages equipment, software, and network requests by submitting requests for technical equipment, hardware, workstations, and software; requesting loaner equipment when necessary; creating user accounts and changes in the systems; following up on the status of personal computer requests; working with vendors on upgrades, enhancements and maintenance of systems and equipment; creating documentation and internal document tasks for department training, and training material as needed to educate customers; and ensuring day-to-day desktop local area network administration, maintenance, and user support for desktop computers, network connectivity, servers, infrastructure design and implementation. Manages security access for associates and vendors by entering information into appropriate software application; following security protocols; backing-up hard-drives to maintain confidential information; performing home validation visits to set up access and a secure environment for remote access users; and monitoring annual service and responding to questions regarding security access. Leadership Expectations: Respect for the Individual: Demonstrates and encourages respect for others; drives a positive associate and customer/member experience for all; embraces differences in people, cultures, ideas, and experiences; supports workplaces where associated feel seen and connected through a culture of belonging, so all associates thrive and perform; contributes to an environment allowing everyone to bring their best selves to work. Respect for the Individual: Demonstrates engagement and commitment to the team, developing others through feedback, coaching, mentoring, and developmental opportunities; and recognizes others’ contributions and accomplishments. Respect for the Individual: Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact and listens attentively to a range of audiences; and demonstrates energy and positivity for own work. Acts with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us. Acts with Integrity: Follows the law, our code of conduct and company policies, and encourages others to do the same; supports an environment where associates feel comfortable sharing concerns; reinforces our culture of non-retaliation; listens to concerns raised by associates and takes action; acts with accountability for achieving results in a way that is consistent with our values. Acts with Integrity: Is consistently humble, self-aware, honest, and transparent. Service to the Customer/Member: Delivers results while putting the customer/member first and applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers/members. Service to the Customer/Member: Adopts a broad perspective that considers data, analytics, customer/member insights, and different parts of the business when making plans. Strive for Excellence: Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks. Strive for Excellence: Implements and support continuous improvements and willingly embraces new digital tools and ways of working. Physical Activities Visually verifies information, often in small print Reads information, often in small print Creates documents, reports, etc. using writing instruments or computer Communicated effectively in person or by using telecommunications equipment Enters and locates information on computer Shift Model 2:00 pm to 2:30 am IST hours window. 5 days working with roster off. Flexible working in US and regular IST shift. Qualifications & Skills 5+ years’ experience in accounting (accounts payable / accounts receivable), finance, payroll, information systems, or related area. 5+ years’ experience using intermediate functionalities of Microsoft Office 1 year experience using SAP / S4 Bachelor’s degree in accounting, Finance, Mathematics, Information Technology, or related field. 2 years’ experience in benefits management, customer service, regulatory compliance, or related area Basic SQL functionality (syntax, functions, query writing / language) Our Ideal Candidate Identifies the requirements, expectations, and needs of customers/members. Supports and aligns with initiatives, goals, and actions focused on improving customer/member service. Addresses the concerns and issues of internal and external customers/members. Uses customer/member data, analyses, and insights to improve customer/member-related decisions. Aligns and pursues work activities to achieve the mission and business priorities of the organization. Shares information, practices, and resources across functions, organizations, and locations to improve performance. Effectively uses existing processes and tools to achieve performance objectives. Uses and explains major process steps to manage time, resources, and challenges to meet goals. Integrates relevant information and data and uses expertise to make recommendations or decisions. Identifies and applies sound, fact-based criteria in setting priorities and making decisions. Uses business measures and analyses to identify improvement opportunities. Probes and looks beyond symptoms to determine the root causes of problems and identify possible solutions. Develops and presents logical, convincing reasons in support of one’s perspectives and initiatives. Proactively shares relevant information and timely updates with appropriate people. Listens attentively and asks questions to ensure understanding. Complies with policies and procedures. Demonstrates ethical performance. Supports efforts to enforce compliance with policies and procedures. Role & responsibilities Preferred candidate profile

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are inviting applications for the role of Domain Trainee - Record to Report In this role, you will be responsible for General Ledger close activities like Processing journals, account reconciliations, trial balance review, reporting of unreconciled open items. You will work with customers/client in day to day operations wherein at times you may need to have telephonic conversations with them. Responsibilities Preparation and review responsibilities of Balance sheet account reconciliations and reporting of open Items Ensure timely delivery of work and providing regular update to all stakeholders including clients. Preparation and updating of process documentation to keep it up to date all the time. Doing research, investigations and analysis, hence trying to analyze things in detail with an underlying logic Manage responses to queries from clients and auditors. Involvement in migration of any additional finance responsibilities which includes developing and maintaining process maps and supporting documentation for all finance functions managed by the team Managing ad-hoc reporting & queries Ensuring integrity and completeness of financial records, and ensuring compliance with finance control standards Minimum Qualifications/Skills Qualifications we seek in you Commerce Graduate with working experience of some years in the field of finance and accounting Excellent Reconciliation, Accounting & Reporting experience Preferred Qualifications/Skills Prior experience in recs & close Good knowledge of General Ledger Job Domain Trainee Primary Location India-Jaipur Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Apr 1, 2025, 7:32:42 PM Unposting Date Ongoing Master Skills List Operations Job Category Full Time,

You should have 4-5 years of experience and be located in Balewadi, Pune (MH), India. Your desired experience should include proven expertise as a BMC Remedy ARS Developer, showcasing successful projects. You should be proficient in ARS development, encompassing form and workflow development, field and schema design, and integration. A strong understanding of database design, involving experience with stored procedures, queries, and triggers, is essential. Knowledge of BMC Remedy IT Service Management (ITSM) modules would be advantageous. Familiarity with web technologies such as HTML, CSS, and JavaScript for ARS interface customization is required. You must possess excellent problem-solving and troubleshooting skills, along with effective communication and teamwork abilities. BMC Remedy ARS certifications would be beneficial. Hands-on experience with Remedy custom applications and knowledge of SQL basics (query, conversion dates, remedy metadata conversions), advanced SQL (stored procedures, indexes, triggers), SQL Server Integration Services (SSIS), and SQL Server Reporting Services (SSRS) are necessary. Qualifications for this position include a Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience). To apply for this position, please share your resume at tejaswi.bhosale@emergys.com or submit your details in the form.,

We do have immediate opening for PLSQL Fresher Please find the below job description Role: PLSQL Fresher Notice Period: Immediate Preferred Location: Bangalore Qualification: Any UG Degree - with good academics Skills required: Must have strong knowledge in PLSQL Development Good understanding of SQL and PL/SQL Basic knowledge of database concepts Ability to write simple queries, procedures, and functions Certified or trained is an added advantage Quick learner, looking for new challenges Communicational skills Willing to learn new concepts Should not have any constraints in traveling Interested, please drop your resume to shibiakshay.k@focusrtech.com

Job Title: Customer Support Executive Chat & Voice Process ( Freshers & Experienced ) Location: Gurugram Industry: BPO Shifts: Rotational ( 5 Days Working) Cab Facility: Both Side Cabs Available Eligibility: Freshers and Experienced both can apply Comfortable with rotational shifts and night shifts Immediate joiners preferred Salary & Incentives: For Freshers : In-hand Salary: 15,000 25,000 Minimum Incentive: 2,500/month For Experienced : In-hand Salary: Up to 36,000 Incentives: 6,000/month Perks & Benefits: Both side cab facility 5 days working Provident Fund (PF) Medical Insurance Contact Us: Interested candidates, Please contact: Senior HR ROHAN - 92667 46802 Senior HR PRIYANKA - 88650 82244 Senior HR ASHWANI - 7011250184 rohanrk10.hr@gmail.com Follow our WhatsApp Channel for the latest job updates: https://whatsapp.com/channel/0029Val2DbPAojYlBl71c70R NO CHARGES TOUCH CONSULTANTS

Preparation, review and compilation of assigned ANDA/NDA [505 b (2)]/projects for filing and knowledge of eCTD, Module 2 and 3. Hands on experience in reviewing CMC documents of Solid and Liquid Oral Dosage forms. Preparation, review and compilation of Supplements and Amendments. Review of Pharmaceutical Development Reports Review of manufacturing documents like batch manufacturing records, batch packaging records, yield and reconciliation, manufacturing summaries, hold time study reports, master formula cards, master packaging cards etc. Review of analytical documents like specifications, test procedures, method equivalency reports, method validation/verification reports and method transfer reports, dissolution protocols (multi point, multimedia and alcohol dose dumping etc), stability protocols and stability data

We are looking for a highly skilled and experienced Tele Calling Executive to join our team at Equitas Small Finance Bank. Roles and Responsibility Handle inbound and outbound calls to customers and stakeholders. Resolve customer queries and issues professionally and promptly. Meet daily and monthly targets for call volume and resolution rates. Collaborate with internal teams to resolve complex customer issues. Provide excellent customer service and maintain high levels of customer satisfaction. Maintain accurate records of calls made and results achieved. Job Requirements Minimum 1 year of experience in telecalling, collections, or a related field. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and meet targets. Basic knowledge of banking products and services is an advantage. Any graduate degree from a recognized university. Experience working with small finance banks or similar institutions is preferred. About Company Equitas Small Finance Bank is a leading player in the BFSI industry, committed to providing inclusive banking solutions to its customers. We offer a dynamic and supportive work environment, with opportunities for growth and development.

We are looking for a highly skilled and experienced Tele Calling Executive to join our team at Equitas Small Finance Bank. Roles and Responsibility Handle inbound and outbound calls to customers for various banking services. Resolve customer queries and issues professionally and promptly. Meet daily collection targets and maintain accurate records of customer interactions. Provide excellent customer service and ensure satisfaction. Collaborate with internal teams to resolve customer complaints and concerns. Maintain confidentiality and adhere to data privacy policies. Job Requirements Minimum 1 year of experience in telecalling, collections, or a related field. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and meet targets. Basic knowledge of banking products and services is an advantage. Any graduate degree from a recognized university. Experience working with small finance banks or similar institutions is preferred. Additional Info For more information, please contact us at 1379618.

We are looking for a highly skilled and experienced Tele Calling Executive to join our team at Equitas Small Finance Bank. Roles and Responsibility Handle inbound and outbound calls to customers for various banking services. Resolve customer queries and issues professionally and promptly. Meet daily collection targets and maintain accurate records of customer interactions. Provide excellent customer service and ensure satisfaction. Collaborate with internal teams to resolve customer complaints and concerns. Maintain confidentiality and adhere to data privacy policies. Job Requirements Minimum 1 year of experience in telecalling, collections, or a related field. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and meet targets. Basic knowledge of banking products and services is required. Any graduate degree from a recognized university. Proficiency in English and Hindi languages is essential. About Company Equitas Small Finance Bank is a leading financial institution committed to providing inclusive banking services to its customers. We believe in building long-term relationships with our clients and providing them with the best possible solutions.

About The Role We are seeking an experienced and results-driven Customer Support Team Leader to manage chat functions and inbound call functions, ensuring exceptional customer experience. You will be responsible for overseeing and building a strong team, developing strategies to enhance customer satisfaction, and achieving operational excellence. Key Responsibilities: Supervise a team of customer support agents, providing guidance, coaching, and support to ensure individual and team success. Set clear performance expectations and goals for the team, regularly monitoring performance metrics such as response times, resolution rates, and customer satisfaction scores. Develop and implement strategies to optimize team efficiency and productivity, including resource allocation, workflow management, and process improvements. Foster a positive and collaborative team culture focused on delivering exceptional customer service and support. Handle escalated customer inquiries and issues, demonstrating effective problem-solving skills and a commitment to resolving customer concerns in a timely and satisfactory manner. Conduct regular performance evaluations and provide constructive feedback to team members to support their professional development and growth. Collaborate with cross-functional teams, including training, quality assurance, and product development, to address customer needs and improve the overall customer experience. Stay informed about industry trends, best practices, and emerging technologies in customer support to continuously enhance team performance and capabilities. Qualifications: Bachelor's degree in Business Administration, Marketing, or related field preferred. Proven experience in a customer support or related role, with at least 2 years of experience in a supervisory or leadership position. Strong leadership and interpersonal skills, with the ability to motivate and inspire team members to achieve goals. Excellent communication skills, both written and verbal, with the ability to effectively interact with customers and team members. Proficiency in Microsoft Office Suite and customer support software platforms. Flexibility to work in a fast-paced and dynamic environment, with a strong commitment to delivering high-quality service to customers. In case you wish to apply to this position, please email your resume to surabhi.kumar@cityfurnish.com and ankush.kumar@cityfurnish.com and contact on 7303801950

BPO Hiring For International Cell Phone Chat Process 4.28 LPA Grad/UG's with 1Year Exp. with International BpO B.E./B.TECH < 65% & 1 Year Exp With International BpO 24/7 5 Day Cabs Call Dipankar@9650094552 Email CV@jobsatsmartsource@gmail.com

Engineer is responsible for managing or performing work across multiple areas of the bank's overall IT Platform/Infrastructure including analysis, development, and administration. It may also involve taking functional oversight of engineering delivery for specific departments. Work includes: Planning and developing entire engineering solutions to accomplish business goals Building reliability and resiliency into solutions with appropriate testing and reviewing throughout the delivery lifecycle Ensuring maintainability and reusability of engineering solutions Ensuring solutions are well architected and can be integrated successfully into the end-to-end business process flow Reviewing engineering plans and quality to drive re-use and improve engineering capability Participating in industry forums to drive adoption of innovative technologies, tools and solutions in the Bank. Your key responsibilities Candidate should be responsible for developing the features/changes in JAVA technologies independently. You should be able to drive the functional changes from requirements phase till deployment phase You should be able to communicate with business team fluently. You should be able to provide support to L2 team/business users wherever required. You should be able to analyse the requirements and estimate the development efforts. Your skills and experience 4-8 Yrs experience in Java Technology. Hands-on experience Java, Springboot, Hibernate Experience in UI development HTML, CSS, JavaScript, jQuery UI Framework knowledge Angular / React is a plus Good exposure to Oracle Database, Queries etc Exposure to tools like bitbucket, JIRA, TeamCity Knowledge of Cloud deployment using latest tools OpenShift / AWS / GCP Good to have knowledge of banking domain Should have good communication skills Should have good analytical skills Should have worked in Agile development model

To manage and maintain the associated Connector, Chains, Tables and Queries, making updates, as needed, as new metrics or requirements are identified Develop functional and technical requirements for any changes impacting wData (Workiva Data) Configure and unit test any changes impacting wData (connector, chains, tables, queries Promote wData changes

Job Summary: We are seeking a dynamic and experienced Call Center Manager to lead our customer service and dispatch teams. The ideal candidate will have strong leadership skills, the ability to motivate and train employees, and a problem-solving mindset to ensure smooth call center operations. Key Responsibilities: Team Leadership & Management: Lead, manage, and mentor call center executives and dispatch teams to achieve performance targets. Foster a positive and productive work environment through motivation and engagement. Training & Development: Develop and implement training programs to enhance team skills and customer handling techniques. Drive continuous learning and skill improvement for call center and dispatch teams. Operational Excellence: Monitor call center performance metrics (KPIs) and implement improvements for efficiency and effectiveness. Identify operational challenges and proactively resolve them to ensure smooth workflow. Ensure adherence to company policies, procedures, and quality standards. Customer Service & Conflict Resolution: Address and resolve customer complaints or escalations effectively. Work towards enhancing customer satisfaction and service quality. Analyze customer feedback and implement necessary changes to improve service delivery. Reporting & Analysis: Prepare and present reports on call center performance, team productivity, and customer service quality. Utilize data and analytics to identify areas of improvement and implement strategic action plans. Key Skills & Qualifications: Minimum of 5 years of experience in call center management, healthcare/ambulance preferred. Strong communication and interpersonal skills to lead and guide teams effectively. Ability to handle high-pressure situations and resolve conflicts efficiently. Proficiency in call center software, CRM systems, and reporting tools. Strong problem-solving, analytical, and decision-making skills. Experience in training and performance management is a plus. Location: Sunshine Tower, 23 floor, Senapati Bapat Marg, Dadar W, Mumbai (Nearest station- Parel/Prabhadevi)

Roles and Responsibilities Handle inbound calls from customers, resolve their queries, and provide excellent customer service. Collect data on call quality, customer interactions, and performance metrics using MIS tools. Make outbound calls to customers for sales promotion, product updates, and feedback collection. Perform fuel tracking and ambulance services scheduling as required by the company. Work on rotational shifts with flexibility to adapt to changing business needs. Male candidates preferred Benefits In-house call center of Company On Company's payroll No targets Very close from Prabhadevi / Parel Station

We are looking for an experienced BIP (BI Publisher) Report Developer with strong expertise in PL/SQL to join our team. The ideal candidate will be responsible for designing, developing, and maintaining reports using Oracle BI Publisher and writing efficient PL/SQL queries and procedures to support reporting needs. Key Responsibilities: Design and develop BI Publisher (BIP) reports based on business requirements. Write and optimize PL/SQL queries, procedures, and packages to extract and manipulate data from Oracle databases. Collaborate with business analysts and stakeholders to understand reporting requirements and translate them into technical solutions. Create data models and templates for BIP reports. Ensure reports are accurate, user-friendly, and delivered on time. Perform unit testing and troubleshoot issues with existing reports and data logic. Support performance tuning of PL/SQL queries and improve data processing efficiency. Document report designs, data sources, and logic for future maintenance. Required Skills: 5 to 7 years of experience in Oracle BI Publisher (BIP) report development. Strong expertise in PL/SQL development , including complex queries, procedures, functions, and performance tuning. Hands-on experience with Oracle EBS/Fusion data models (preferred). Experience with XML, XSL, and RTF templates used in BIP. Good understanding of data warehousing concepts and reporting tools. Strong problem-solving and analytical skills. Ability to work independently and in a team environment. Excellent communication and documentation skills. Preferred Qualifications: Experience with Oracle Cloud (Fusion) Reporting tools (OTBI, BIP). Knowledge of Oracle ERP modules such as Financials, HCM, SCM, etc. Bachelors degree in Computer Science, Information Technology, or a related field.

The software developer independently creates designs, develops, codes, tests, debugs, provides beta support and implements software routines. Involved individually or as a member of a team on software development projects.

Collecting orders from the client through CRM . Posting ads in the social media platform Handling and resolving client queries Preparation of sales report weekly basis Handling Accounts and Administration activities. Required Candidate profile Male/Female Candidate Any Graduate Good Communication Kindly reach us Gokuladevi 8668041213

About Us: We are a fast-growing fintech company revolutionizing access to credit for underserved and emerging customer segments. Our flagship credit line product enables individuals and small businesses to meet their financial needs with flexibility and confidence. We're looking for a Customer Success Team Lead to champion the customer journey and help us scale sustainably. Job Summary: As the Customer Success Team Lead, you will be responsible for leading a team of Customer Success Executives to ensure exceptional servicing, and engagement of users across their lifecycle. You will be expected to handle escalations and play a strategic role in feedback loops between the customer and cross-functional teams like Product, and Risk. Key Responsibilities: Team Leadership: Manage, coach, and develop a team of Customer Success Executives. Monitor daily performance and ensure KPIs (TAT, CSAT, NPS, resolution rates) are met. Create training plans and SOPs for new product features or policies. Customer Lifecycle Management: Oversee onboarding, activation, and engagement of new customers. Monitor usage patterns of the credit line and proactively reach out to improve adoption. Ensure timely resolution of escalations. Operational Excellence: Implement processes to improve service quality and efficiency. Track customer queries and complaints using CRM and ticketing tools. Own regular reporting and insights on user behavior, product friction points, and service metrics. Cross-functional Collaboration: Collaborate with Product, Tech, and Risk teams to drive improvements based on customer feedback. Support credit operations, repayment reminders, and NPA risk mitigation workflows. Partner with Compliance for KYC, grievance redressal, and regulatory mandates. Voice of the Customer: Identify patterns in feedback and work with stakeholders to enhance the user experience. Conduct periodic customer satisfaction surveys. Qualifications: 4 to 7 years of experience in customer success, account management, or support roles; at least 1 years in a leadership or team lead position. Experience in fintech, NBFCs, or digital lending environments strongly preferred. Strong understanding of credit line products, repayment cycles, and digital financial services. Excellent communication skills in English. Data-driven with proficiency in Excel/Google Sheets; knowledge of CRM and ticketing platforms (Freshdesk, Zendesk, etc.). Empathetic leader with a passion for improving customer outcomes.

We have openings for Sr Software QA Engineer (Day Shift). Experience: 7 - 10 years Salary: 10 - 16l Location: Pune - Work from office Mandatory Skills : Automation Testing, Python Testing, Selenium, Cucumber, Pytes, UI, TestingAPI, TestingDB, Queries Job Description: Responsibilities Strong experience in QA Test UI and API Automation with Selenium web driver (v3+) / Playwright and Request, with programming experience in Python (MUST) Ability to understand the holistic requirements, review and analyze stories, specifications, and technical design documents and develop detailed test cases and test data to ensure business functionality is thoroughly tested - Automation & Manual Strong expertise of automation frameworks in BDD Gherkin and Behave, Pytest . Have experience in designing and building automation frameworks . Experience in writing DB queries (preferably in Postgres/ Snowflake/ MySQL/ RDS ) Knowledge of Devops concepts with Git, Jenkins Experienced working with Agile methodologies, such as Scrum, Kanban Key competencies required: Problem-Solving, Analytical, Collaboration, and Accountability Hands-on with test preparation, scripting, and execution in the Agile and DevOps environment Experience in execution on automation frameworks, scripting and maintenance. Requirements 7+ years of strong expertise in Test requirement understanding, test data, test plan & test case designing. Develop detailed test cases and test data to ensure business functionality is thoroughly tested - Automation & Manual Strong Experience in writing DB queries (preferably in postgres/ Snowflake/ MySQL/ RDS) 4+ years of strong work experience in UI and API testing . Any experience with AWS/Cloud hosted applications is an added advantage. Experienced working with Agile methodologies, such as Scrum, Kanban Key competencies required : Problem-Solving, Analytical, Collaboration, and Accountability. Strong communication skills. Should have experience with automation framework designing & enhancements with Selenium web-driver (v3+)/playwright, with programming experience in Python (MUST) Knowledge of automation frameworks in BDD Gherkin and Behave, Pytest. Questionnaire Question1 : Years of experience in Pytest Question2 :Open to relocate to Pune Question3 :Current Location Question4 :Experience in team handling Question5 :Experience in writing DB queries (preferably in postgres/ Snowflake/ MySQL/ RDS) (Please specify) Question6 :Experience in BDD Gherkin and Behave Question7 :Experience in Python with Selenium Current salary: Expected Salary: Notice period: Total experience: To proceed further, kindly share your updated resume on [HIDDEN TEXT] or can whatsapp on 771959471. Thanks

At YASH, were a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future. We are looking forward to hire a MS SQL Database Administrator. JOB RESPONSIBILITIES Responsible for primary support of third-party systems including DBA support of production, test and development environments and reporting processes. Administer lead activity for database security, database backups/recovery and perform database monitoring, analysis and optimization of all database environments. Assist end user/s with reporting requirements, documentation for queries, reporting and database design. Write complex queries, functions, stored procedures and triggers. Develop and document technical specifications for third party systems implementation and reporting. Design, plan and implement assigned database environments. Properly size and configure databases and their associated tables. Provide production support in a 24/7 environment. Coordinate, administer, and perform installation, configuration, troubleshooting and maintenance of assigned database environments. Create and maintain database standards, policies, and procedures, change management standards and policies and ensuring consistency between these and the environments. Formulate recommendation improvements in these areas. Responsible for the implementation and support of security measures and products, including activities such as database hardening, vulnerability assessment and patch management. Assist in the troubleshooting and resolution of complicated issues within the applications, software/hardware in database environments. Evaluate, recommend, and use software tools to monitor and manage database health and performance. Plan, coordinate, configure and implement assigned database application patches and upgrades. Define and maintain capacity plans, disaster recovery plans and facilities for the database environments. Train and mentor other team members through knowledge transfer. Monitor database environments for proper operation within established performance and availability expectations. Work with technical analyst to properly size and configure servers for databases and application servers. Responsible for advanced configuration of database environments for database level backup/restore technologies and troubleshooting configuration problems. Maintain current knowledge of trends and future direction in technology as it relates to area of responsibility. Assist with justifications for operating and capital budgets. Prepare and present technical reports and feasibility studies. Develop strategic technical implementation plans and work plans for technical teams. Regular time and attendance. Other duties as assigned. Job Requirements At least 5 years experience as a database administrator in a production environment is required. Disaster Recovery/ Business Continuity plans and implementation experience using a remote environment is required. Previous experience working in a team environment is required. Bachelors degree from an accredited institution in Computer Science or related area is required, OR significant work-related experience in all job requirements for this position may be considered in lieu of degree requirement. Computer skills required: MS SQL 2008+, SSRS, SSIS, VSDT Proficient with Microsoft Office Suite to include Word, Excel, and Outlook Outstanding organizational and time management skills Excellent communication skills and the ability to communicate with tact and diplomacy Attention to detail and the ability to concentrate for extended periods of time. Excellent time and attendance Ability to work in a team environment Self-motivation

JD : Senior Test Lead with 9-12 years of experience Familiar with Project and Test Management tools such as Jira, ADO Must have Hands-on experience with ADO and ADO queries & dashboards Experience in Defect Management and Bug Reporting using Bug Tracking Tools. Practical experience in both Manual and Automation testing. Strong skills in writing manual test cases. Work with test documentation: bug reports, checklists, test cases, test reports, test planning/strategy, traceability matrix Proficient in using the automation tools like CT is good to have Knowledgeable in Azure Repos and Pipelines. Excellent communication skills. Understanding of Performance testing. J od Experience in GUI, Non-Functional, Functional, Retesting, Regression and System TestingJ

5 + years of Production Support Ready to work in 24*7 Production support. 5+ Years in PowerShell, Shell scripting. 5+ Year of experience in Control-M 5+ year of experience in SQL, Stored Procedures, query Exp in FI/Capital Market/ Investment BK

database queries using SQL Server variants such as MySQL MSSQL or PostgreSQL Troubleshoot and resolve database related issues using JavaScript & other programming languages Maintain backup and ensure the security of databases on a regular basis