33 Queries Jobs - Page 2

Interview Pass Greetings from Naukri.com!! Axis Bank Ltd || Inbound Customer Service process|| Thursday 27th March (Please mention Naukri.com_EHIRE on top of your resume) Please find the below position details: Experience Range: 2+ years; For PG candidates we can consider 1+ year Shift Details: Night Shift; General shift for female employees. Notice Period: Immediate Work Location: Work from Office - Vileparle East Mumbai General Description: About the Role The role exists for effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum handling time along with cross selling and upselling various products Key Responsibilities Effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum call handling time, Delivering service with requisite courtesy and accuracy, Demonstrating complete onus to customers queries / problems, Adhering to product and process requirements with nil errors, Escalating customer issues to the right internal stakeholders, Ensuring process efficiency and effectiveness, Complying to service and sales guidelines Achieving Call Quality targets and other key performance indicators, Cross-sell / upsell products like loans, mortgages, priority / elite accounts, etc. Qualifications Optimal qualification for success on the job is: Graduate or Post graduate from a recognized institution 2- 5 years of relevant experience Role Proficiencies: For successful execution of the job, a candidate should possess the following: Excellent written and oral communication, Service mindset, Enthusiastic and self-motivated, Ability to work in a dynamic environment, Good comprehension skills, Team player with a positive attitude. Knowledge about the Banking industry will be an added advantage. Please carry the below-mentioned Documents (Mandatory): Updated Resume (Mention Naukri.com_EHIRE at the top) Any Government Id Proof (Copy). *Please share your confirmation on mail if you can attend F2F Interview* NOTE: Do not attend the interview if you have already attended in the last 3 months. Disclaimer: Please ignore if not interested or not relevant to your profile. Best Regards, Naukri.com (Division Of Infoedge India Ltd.)

Location - Cybercity Working Days - 6 days a week Compensation - 5.5L Max Job Summary: The Centre Incharge will oversee the daily operations of the preschool and daycare center, ensuring a safe, nurturing, and educational environment for children. This role involves managing staff, maintaining standards of care and education, liaising with parents, and ensuring compliance with regulatory requirements. Key Responsibilities: 1. Operations Management: Oversee the daily functioning of the preschool and daycare, ensuring a smooth and efficient workflow. Manage schedules, including timetables for staff, activities, and breaks. Ensure the center adheres to safety, health, and hygiene standards. Maintain and manage attendance records for staff and children. 2. Staff Management: Supervise, mentor, and evaluate the performance of teaching and support staff. Conduct regular team meetings to align on goals and operational updates. Assist in the recruitment, training, and onboarding of new staff members. 3. Curriculum and Program Implementation: Oversee the implementation of the preschools curriculum and daycare activities. Ensure that programs are engaging, age-appropriate, and meet the developmental needs of children. Monitor the quality of teaching and learning experiences. 4. Parent Engagement: Act as the primary point of contact for parents, addressing concerns, feedback, and inquiries. Conduct regular parent-teacher meetings and share updates on child progress. Promote a collaborative relationship between parents and the center. 5. Financial Management: Manage budgets, including fee collection and expense tracking. Assist in resource allocation, ensuring cost-effectiveness.

Role:Customer Support *Freshers and experienced both can apply* Required: 1 year of experience into International Voice Process Location: Pune CTC: Up to 5-5.75 LPA Shifts: US 24*7 WFO 5 Days Working Only Immediate Joiners Contact: Aman- 8306474104

BPO Hiring For Banking Process Salary 3.89 LPA - Noida Grad./ B.E./B.Tech With Min. 1Year Exp. in Customer Service any Domain Only Can Apply 9AM - 9PM Shift 5 Day Cabs Call-Dipankar @ 9650094552 Email CV @ jobsatsmartsource@gmail.com

BPO Hiring For International Cell Phone Chat Process 4.28 LPA Grad/UG's with 1Year Exp. with International BpO B.E./B.TECH < 65% & 1 Year Exp With International BpO 24/7 5 Day Cabs Call Dipankar@9650094552 Email CV@jobsatsmartsource@gmail.com

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA's defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreement Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers' and clients' business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA's Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Hands-on experience with Snowflake DB Ability to handle all DML , DDL , Procedure creation , performance tuning etc is expected. Proficient in performing root cause analysis of existing models and proposing a solution Identify opportunities to improve, speed up and innovate the data models Strong scripting experience with Python scripting language. Should be strong in NumPy , Pandas for data Processing Ability to build data processes, pipelines, workflows, dependencies, data structures and data transformations Experience in working with ETL tools Familiar with Snowflake architecture and warehouse implementation and management Working experience of cloud computing architecture Should be able to write data processing script , connect to source db , join multiple tables and handle data in Python. Should be familiar with all data processing libraries. Understanding of Deployment process , GIT Tool is expected. Strong English communication skills. Strong analytical and interpersonal skills Ability to prioritize and work on your own Roles and Responsibilities Developing and maintaining data architecture and data models Create standardized procedures for data flows using python scripting Conduct efficient data integration with other third-party tools and Snowflake Write Python scripts embedding the SQL queries for data processing. Create and maintain the documentation of the architecture, data models and maintenance activities Review and audit existing data models and solutions and propose better processes Perform tuning, testing and problem analysis Identify, design, implement and deploy new Snowflake based data architecture Automate manual processes and optimize the data flows .buttontextbaffd789c5e25777 a{ border: 1px solid transparent; } .buttontextbaffd789c5e25777 a:focus{ border: 1px dashed #351a55 !important; outline: none !important; }

BPO Hiring For International Cell Phone Chat Process 4.28 LPA Grad/UG's with 1Year Exp. with International BpO B.E./B.TECH < 65% & 1 Year Exp With International BpO 24/7 5 Day Cabs Call Dipankar@9650094552 Email CV@jobsatsmartsource@gmail.com

At YASH, were a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future. We are looking forward to hire a MS SQL Database Administrator. JOB RESPONSIBILITIES Responsible for primary support of third-party systems including DBA support of production, test and development environments and reporting processes. Administer lead activity for database security, database backups/recovery and perform database monitoring, analysis and optimization of all database environments. Assist end user/s with reporting requirements, documentation for queries, reporting and database design. Write complex queries, functions, stored procedures and triggers. Develop and document technical specifications for third party systems implementation and reporting. Design, plan and implement assigned database environments. Properly size and configure databases and their associated tables. Provide production support in a 24/7 environment. Coordinate, administer, and perform installation, configuration, troubleshooting and maintenance of assigned database environments. Create and maintain database standards, policies, and procedures, change management standards and policies and ensuring consistency between these and the environments. Formulate recommendation improvements in these areas. Responsible for the implementation and support of security measures and products, including activities such as database hardening, vulnerability assessment and patch management. Assist in the troubleshooting and resolution of complicated issues within the applications, software/hardware in database environments. Evaluate, recommend, and use software tools to monitor and manage database health and performance. Plan, coordinate, configure and implement assigned database application patches and upgrades. Define and maintain capacity plans, disaster recovery plans and facilities for the database environments. Train and mentor other team members through knowledge transfer. Monitor database environments for proper operation within established performance and availability expectations. Work with technical analyst to properly size and configure servers for databases and application servers. Responsible for advanced configuration of database environments for database level backup/restore technologies and troubleshooting configuration problems. Maintain current knowledge of trends and future direction in technology as it relates to area of responsibility. Assist with justifications for operating and capital budgets. Prepare and present technical reports and feasibility studies. Develop strategic technical implementation plans and work plans for technical teams. Regular time and attendance. Other duties as assigned. Job Requirements At least 5 years experience as a database administrator in a production environment is required. Disaster Recovery/ Business Continuity plans and implementation experience using a remote environment is required. Previous experience working in a team environment is required. Bachelors degree from an accredited institution in Computer Science or related area is required, OR significant work-related experience in all job requirements for this position may be considered in lieu of degree requirement. Computer skills required: MS SQL 2008+, SSRS, SSIS, VSDT Proficient with Microsoft Office Suite to include Word, Excel, and Outlook Outstanding organizational and time management skills Excellent communication skills and the ability to communicate with tact and diplomacy Attention to detail and the ability to concentrate for extended periods of time. Excellent time and attendance Ability to work in a team environment Self-motivation