33 Queries Jobs

BPO Hiring For International Cell Phone Chat Process 4.28 LPA Grad/UG's with 1Year Exp. with International BpO B.E./B.TECH < 65% & 1 Year Exp With International BpO 24/7 5 Day Cabs Call Dipankar@9650094552 Email CV@jobsatsmartsource@gmail.com

BPO Hiring For International Cell Phone Chat Process 4.28 LPA Grad/UG's with 1Year Exp. with International BpO B.E./B.TECH < 65% & 1 Year Exp With International BpO 24/7 5 Day Cabs Call Dipankar@9650094552 Email CV@jobsatsmartsource@gmail.com

BPO Hiring For International Cell Phone Chat Process 4.28 LPA Grad/UG's with 1Year Exp. with International BpO B.E./B.TECH < 65% & 1 Year Exp With International BpO 24/7 5 Day Cabs Call Dipankar@9650094552 Email CV@jobsatsmartsource@gmail.com

BPO Hiring For International Cell Phone Chat Process 4.28 LPA Grad/UG's with 1Year Exp. with International BpO B.E./B.TECH < 65% & 1 Year Exp With International BpO 24/7 5 Day Cabs Call Dipankar@9650094552 Email CV@jobsatsmartsource@gmail.com

Job Summary: We are seeking a dynamic and experienced Call Center Manager to lead our customer service and dispatch teams. The ideal candidate will have strong leadership skills, the ability to motivate and train employees, and a problem-solving mindset to ensure smooth call center operations. Key Responsibilities: Team Leadership & Management: Lead, manage, and mentor call center executives and dispatch teams to achieve performance targets. Foster a positive and productive work environment through motivation and engagement. Training & Development: Develop and implement training programs to enhance team skills and customer handling techniques. Drive continuous learning and skill improvement for call center and dispatch teams. Operational Excellence: Monitor call center performance metrics (KPIs) and implement improvements for efficiency and effectiveness. Identify operational challenges and proactively resolve them to ensure smooth workflow. Ensure adherence to company policies, procedures, and quality standards. Customer Service & Conflict Resolution: Address and resolve customer complaints or escalations effectively. Work towards enhancing customer satisfaction and service quality. Analyze customer feedback and implement necessary changes to improve service delivery. Reporting & Analysis: Prepare and present reports on call center performance, team productivity, and customer service quality. Utilize data and analytics to identify areas of improvement and implement strategic action plans. Key Skills & Qualifications: Minimum of 5 years of experience in call center management, healthcare/ambulance preferred. Strong communication and interpersonal skills to lead and guide teams effectively. Ability to handle high-pressure situations and resolve conflicts efficiently. Proficiency in call center software, CRM systems, and reporting tools. Strong problem-solving, analytical, and decision-making skills. Experience in training and performance management is a plus. Location: Sunshine Tower, 23 floor, Senapati Bapat Marg, Dadar W, Mumbai (Nearest station- Parel/Prabhadevi)

Roles and Responsibilities Handle inbound calls from customers, resolve their queries, and provide excellent customer service. Collect data on call quality, customer interactions, and performance metrics using MIS tools. Make outbound calls to customers for sales promotion, product updates, and feedback collection. Perform fuel tracking and ambulance services scheduling as required by the company. Work on rotational shifts with flexibility to adapt to changing business needs. Male candidates preferred Benefits In-house call center of Company On Company's payroll No targets Very close from Prabhadevi / Parel Station

BPO Hiring For International Cell Phone Chat Process 4.28 LPA Grad/UG's with 1Year Exp. with International BpO B.E./B.TECH < 65% & 1 Year Exp With International BpO 24/7 5 Day Cabs Call Dipankar@9650094552 Email CV@jobsatsmartsource@gmail.com

We are looking for an experienced BIP (BI Publisher) Report Developer with strong expertise in PL/SQL to join our team. The ideal candidate will be responsible for designing, developing, and maintaining reports using Oracle BI Publisher and writing efficient PL/SQL queries and procedures to support reporting needs. Key Responsibilities: Design and develop BI Publisher (BIP) reports based on business requirements. Write and optimize PL/SQL queries, procedures, and packages to extract and manipulate data from Oracle databases. Collaborate with business analysts and stakeholders to understand reporting requirements and translate them into technical solutions. Create data models and templates for BIP reports. Ensure reports are accurate, user-friendly, and delivered on time. Perform unit testing and troubleshoot issues with existing reports and data logic. Support performance tuning of PL/SQL queries and improve data processing efficiency. Document report designs, data sources, and logic for future maintenance. Required Skills: 5 to 7 years of experience in Oracle BI Publisher (BIP) report development. Strong expertise in PL/SQL development , including complex queries, procedures, functions, and performance tuning. Hands-on experience with Oracle EBS/Fusion data models (preferred). Experience with XML, XSL, and RTF templates used in BIP. Good understanding of data warehousing concepts and reporting tools. Strong problem-solving and analytical skills. Ability to work independently and in a team environment. Excellent communication and documentation skills. Preferred Qualifications: Experience with Oracle Cloud (Fusion) Reporting tools (OTBI, BIP). Knowledge of Oracle ERP modules such as Financials, HCM, SCM, etc. Bachelors degree in Computer Science, Information Technology, or a related field.

The software developer independently creates designs, develops, codes, tests, debugs, provides beta support and implements software routines. Involved individually or as a member of a team on software development projects.

Collecting orders from the client through CRM . Posting ads in the social media platform Handling and resolving client queries Preparation of sales report weekly basis Handling Accounts and Administration activities. Required Candidate profile Male/Female Candidate Any Graduate Good Communication Kindly reach us Gokuladevi 8668041213

BPO Hiring For International Cell Phone Chat Process 4.28 LPA Grad/UG's with 1Year Exp. with International BpO B.E./B.TECH < 65% & 1 Year Exp With International BpO 24/7 5 Day Cabs Call Dipankar@9650094552 Email CV@jobsatsmartsource@gmail.com

BPO Hiring For International Cell Phone Chat Process 4.28 LPA Grad/UG's with 1Year Exp. with International BpO B.E./B.TECH < 65% & 1 Year Exp With International BpO 24/7 5 Day Cabs Call Dipankar@9650094552 Email CV@jobsatsmartsource@gmail.com

BPO Hiring For International Cell Phone Chat Process 4.28 LPA Grad/UG's with 1Year Exp. with International BpO B.E./B.TECH < 65% & 1 Year Exp With International BpO 24/7 5 Day Cabs Call Dipankar@9650094552 Email CV@jobsatsmartsource@gmail.com

BPO Hiring For International Cell Phone Chat Process 4.28 LPA Grad/UG's with 1Year Exp. with International BpO B.E./B.TECH < 65% & 1 Year Exp With International BpO 24/7 5 Day Cabs Call Dipankar@9650094552 Email CV@jobsatsmartsource@gmail.com

BPO Hiring For International Cell Phone Chat Process 4.28 LPA Grad/UG's with 1Year Exp. with International BpO B.E./B.TECH < 65% & 1 Year Exp With International BpO 24/7 5 Day Cabs Call Dipankar@9650094552 Email CV@jobsatsmartsource@gmail.com

About Us: We are a fast-growing fintech company revolutionizing access to credit for underserved and emerging customer segments. Our flagship credit line product enables individuals and small businesses to meet their financial needs with flexibility and confidence. We're looking for a Customer Success Team Lead to champion the customer journey and help us scale sustainably. Job Summary: As the Customer Success Team Lead, you will be responsible for leading a team of Customer Success Executives to ensure exceptional servicing, and engagement of users across their lifecycle. You will be expected to handle escalations and play a strategic role in feedback loops between the customer and cross-functional teams like Product, and Risk. Key Responsibilities: Team Leadership: Manage, coach, and develop a team of Customer Success Executives. Monitor daily performance and ensure KPIs (TAT, CSAT, NPS, resolution rates) are met. Create training plans and SOPs for new product features or policies. Customer Lifecycle Management: Oversee onboarding, activation, and engagement of new customers. Monitor usage patterns of the credit line and proactively reach out to improve adoption. Ensure timely resolution of escalations. Operational Excellence: Implement processes to improve service quality and efficiency. Track customer queries and complaints using CRM and ticketing tools. Own regular reporting and insights on user behavior, product friction points, and service metrics. Cross-functional Collaboration: Collaborate with Product, Tech, and Risk teams to drive improvements based on customer feedback. Support credit operations, repayment reminders, and NPA risk mitigation workflows. Partner with Compliance for KYC, grievance redressal, and regulatory mandates. Voice of the Customer: Identify patterns in feedback and work with stakeholders to enhance the user experience. Conduct periodic customer satisfaction surveys. Qualifications: 4 to 7 years of experience in customer success, account management, or support roles; at least 1 years in a leadership or team lead position. Experience in fintech, NBFCs, or digital lending environments strongly preferred. Strong understanding of credit line products, repayment cycles, and digital financial services. Excellent communication skills in English. Data-driven with proficiency in Excel/Google Sheets; knowledge of CRM and ticketing platforms (Freshdesk, Zendesk, etc.). Empathetic leader with a passion for improving customer outcomes.

BPO Hiring For International Cell Phone Chat Process 4.28 LPA Grad/UG's with 1Year Exp. with International BpO B.E./B.TECH < 65% & 1 Year Exp With International BpO 24/7 5 Day Cabs Call Dipankar@9650094552 Email CV@jobsatsmartsource@gmail.com

BPO Hiring For International Cell Phone Chat Process 4.28 LPA Grad/UG's with 1Year Exp. with International BpO B.E./B.TECH < 65% & 1 Year Exp With International BpO 24/7 5 Day Cabs Call Dipankar@9650094552 Email CV@jobsatsmartsource@gmail.com

BPO Hiring For International Cell Phone Chat Process 4.28 LPA Grad/UG's with 1Year Exp. with International BpO B.E./B.TECH < 65% & 1 Year Exp With International BpO 24/7 5 Day Cabs Call Dipankar@9650094552 Email CV@jobsatsmartsource@gmail.com

We have openings for Sr Software QA Engineer (Day Shift). Experience: 7 - 10 years Salary: 10 - 16l Location: Pune - Work from office Mandatory Skills : Automation Testing, Python Testing, Selenium, Cucumber, Pytes, UI, TestingAPI, TestingDB, Queries Job Description: Responsibilities Strong experience in QA Test UI and API Automation with Selenium web driver (v3+) / Playwright and Request, with programming experience in Python (MUST) Ability to understand the holistic requirements, review and analyze stories, specifications, and technical design documents and develop detailed test cases and test data to ensure business functionality is thoroughly tested - Automation & Manual Strong expertise of automation frameworks in BDD Gherkin and Behave, Pytest . Have experience in designing and building automation frameworks . Experience in writing DB queries (preferably in Postgres/ Snowflake/ MySQL/ RDS ) Knowledge of Devops concepts with Git, Jenkins Experienced working with Agile methodologies, such as Scrum, Kanban Key competencies required: Problem-Solving, Analytical, Collaboration, and Accountability Hands-on with test preparation, scripting, and execution in the Agile and DevOps environment Experience in execution on automation frameworks, scripting and maintenance. Requirements 7+ years of strong expertise in Test requirement understanding, test data, test plan & test case designing. Develop detailed test cases and test data to ensure business functionality is thoroughly tested - Automation & Manual Strong Experience in writing DB queries (preferably in postgres/ Snowflake/ MySQL/ RDS) 4+ years of strong work experience in UI and API testing . Any experience with AWS/Cloud hosted applications is an added advantage. Experienced working with Agile methodologies, such as Scrum, Kanban Key competencies required : Problem-Solving, Analytical, Collaboration, and Accountability. Strong communication skills. Should have experience with automation framework designing & enhancements with Selenium web-driver (v3+)/playwright, with programming experience in Python (MUST) Knowledge of automation frameworks in BDD Gherkin and Behave, Pytest. Questionnaire Question1 : Years of experience in Pytest Question2 :Open to relocate to Pune Question3 :Current Location Question4 :Experience in team handling Question5 :Experience in writing DB queries (preferably in postgres/ Snowflake/ MySQL/ RDS) (Please specify) Question6 :Experience in BDD Gherkin and Behave Question7 :Experience in Python with Selenium Current salary: Expected Salary: Notice period: Total experience: To proceed further, kindly share your updated resume on [HIDDEN TEXT] or can whatsapp on 771959471. Thanks

BPO Hiring For International Cell Phone Chat Process 4.28 LPA Grad/UG's with 1Year Exp. with International BpO B.E./B.TECH < 65% & 1 Year Exp With International BpO 24/7 5 Day Cabs Call Dipankar@9650094552 Email CV@jobsatsmartsource@gmail.com

JD : Senior Test Lead with 9-12 years of experience Familiar with Project and Test Management tools such as Jira, ADO Must have Hands-on experience with ADO and ADO queries & dashboards Experience in Defect Management and Bug Reporting using Bug Tracking Tools. Practical experience in both Manual and Automation testing. Strong skills in writing manual test cases. Work with test documentation: bug reports, checklists, test cases, test reports, test planning/strategy, traceability matrix Proficient in using the automation tools like CT is good to have Knowledgeable in Azure Repos and Pipelines. Excellent communication skills. Understanding of Performance testing. J od Experience in GUI, Non-Functional, Functional, Retesting, Regression and System TestingJ

5 + years of Production Support Ready to work in 24*7 Production support. 5+ Years in PowerShell, Shell scripting. 5+ Year of experience in Control-M 5+ year of experience in SQL, Stored Procedures, query Exp in FI/Capital Market/ Investment BK

BPO Hiring For International Cell Phone Chat Process 4.28 LPA Grad/UG's with 1Year Exp. with International BpO B.E./B.TECH < 65% & 1 Year Exp With International BpO 24/7 5 Day Cabs Call Dipankar@9650094552 Email CV@jobsatsmartsource@gmail.com

BPO Hiring For Quality Executive Salary - 3.50 LPA Gurugram Graduates With 1Year Exp. With International BPO Only Can Apply NO BE/ BTECH/ UG 5 Days Working Cabs Available 24/7 Shift Call-Dipankar@ 9650094552 Email CV@ jobsatsmartsource@gmail.com