Senior Process Manager - Voice/ CHAT Eclerx

10.0 - 18.0 years

3 - 4 Lacs

navi mumbai, maharashtra, india

On-site

Roles and Responsibilities Maintains and improves operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades Accomplish human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counselling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures Prepares performance reports by collectin...

Posted 1 month ago

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Process Manager - Margins Eclerx

2.0 - 6.0 years

3 - 4 Lacs

mumbai, maharashtra, india

On-site

Posted 1 month ago

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Urgent Hiring For Quality Analyst || Bangalore || Salary 5 LPA Witbloom Training & Placement

3.0 - 8.0 years

1 - 5 Lacs

bangalore rural, bengaluru

Work from Office

Minimum 1 year EXP as a Quality Analyst & total 3 years Exp in BPO. experience in E-commerce industry will be added advantage 6 days working (1 day rotational off) Graduate should be fluent in English & Hindi communications. Connect on 7697428237 Required Candidate profile Knowledge of TNA / TNI / BQ management / Quartile management / Call Quality Analysis / should have good Presentation skills,excel and report preparing. Candidate should have good Presentation skills.

Posted Date not available

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