3 Quantum Metrics Jobs

VOC: Voice of Customer Must skill : Medallia, OR Quantum Metrics, OR VertInt, along with user story EXP: 2 to 6years Loc : Chennai Candidate needs to have: Bachelors degree or three or more years of work experience. Two or more years of relevant work experience. Experience working in improving customer experience. Experience working in the Voice of customer program. Ability to access information (complex and somewhat technical) and present ideas simply and effectively to various stakeholders and customers Hands on experience working in Medallia, Quantum Metrics, VertInt The ability to advocate on behalf of the customer. Excellent interpersonal communication, presentation, and writing skills, conflict management, negotiation, decision making, organizational and problem solving. Ability to work independently and prioritize work assignments, based on changing business needs. Self-motivated with the ability to work independently in a fast paced and rapidly evolving environment and make strong, sound decisions with minimal supervision Results-oriented, strong sense of urgency, proactive and flexible Even better if candidate has one or more of the following: A degree in Computer Science or a similar discipline. Two or more years of experience as a Business Analyst or Associate Product Owner in a technical environment creating superior user experiences for Mobile and Web-based products. Experience writing user stories and documenting requirements. Ability to manage feedback from multiple stakeholders and drive to consensus Experience with Agile/Lean methodologies. Excellent project Management skill Thanks Yakesh yakesh.kanna@incedoinc.com

VOC: Voice of Customer Must skill : Medallia, OR Quantum Metrics, OR Verint, along with user story EXP: 2 to 6years Loc : Chennai or Hyderabad Candidate needs to have: Bachelors degree or three or more years of work experience. Two or more years of relevant work experience. Experience working in improving customer experience. Experience working in the Voice of customer program. Ability to access information (complex and somewhat technical) and present ideas simply and effectively to various stakeholders and customers Hands on experience working in Medallia, Quantum Metrics, VertInt The ability to advocate on behalf of the customer. Excellent interpersonal communication, presentation, and writing skills, conflict management, negotiation, decision making, organizational and problem solving. Ability to work independently and prioritize work assignments, based on changing business needs. Self-motivated with the ability to work independently in a fast paced and rapidly evolving environment and make strong, sound decisions with minimal supervision Results-oriented, strong sense of urgency, proactive and flexible Even better if candidate has one or more of the following: A degree in Computer Science or a similar discipline. Two or more years of experience as a Business Analyst or Associate Product Owner in a technical environment creating superior user experiences for Mobile and Web-based products. Experience writing user stories and documenting requirements. Ability to manage feedback from multiple stakeholders and drive to consensus Experience with Agile/Lean methodologies. Excellent project Management skills Thanks Yakesh Kanna yakesh.kanna@incedoinc.com

Role & responsibilities Lead the Delivery by owning one or more accounts and providing a customer-facing role Oversee the full delivery for a portfolio of complex projects, ensuring service excellence and client satisfaction Define and implement a strategy to increase the level of automation in overall service delivery. Drive the portfolio towards high standards of performance and stability, enhancing end customer experience Implement strategies to improve client and employee satisfaction, increase CSAT scores and reduce project attrition Define standards and process frameworks Identify areas of improvement, automation and shift left opportunities and implement the same Drive governance calls, implement governance and analytical reports Analyse performance issues and provide suggestions for tuning Transform support team to SREs Should be able to define and drive accelerators Preferred candidate profile Should have 15+ years of experience in leading large-scale applications. Should have 8+ experience in a leadership role within a Managed Services environment Should have very good understanding of the IT Infrastructure Library (ITIL) framework and various IT Service Management (ITSM) tools available in the marketplace Should be able to define and drive observability solutions for different applications Should possess strong expertise in Managed Services, cloud technologies, and emerging tech trends Should have exposure and good understanding of Open AI Should be hands on project governance Should be able to understand and communicate business strategy and drive technology solutions Should have knowledge on APM tools Splunk, Dynatrace, Quantum metrics, Thousand Eyes etc Should be able define and derive SLAs, KPIs required for a support project Should have end to end understanding of a large-scale application (Content tools, Front End Technologies, ERP systems, Backend applications, COTS tools etc) Should have very good understanding of anyone programming language Java, Python etc Should be able to drive strategic proposals Significant experience in implementing automations Sound experience in introducing and managing monitoring and alerting systems Demonstrated experience in improving system performance and stability Proven ability to lead and inspire teams, excellent communication skills, and a strategic mindset