2 Quantum Metric Jobs

About Delta Tech Hub: Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers. Primary Functions: Provide insights and help drive strategy for Digital organization through ad hoc analyses, storytelling, and presentations Communicate and simplify technical analyses to non-technical business audiences, providing them with levers to act upon Leverage business intelligence tools when needed, such as SQL / SAS, Hyperion/Brio, Excel, and Tableau, to measure KPIs, find trends, and identify opportunities to optimize revenue performance Using tools such as Quantum Metric and Adobe Analytics / Adobe Customer Journey Analytics, support digital product teams in deriving insights and problem-solving Develop strategic and tactical plans to increase revenues, reduce costs, shift channel share, and improve business processes both within and across multiple departments Participate in cross-divisional strategic meetings to share key findings Support weekly, monthly or ad hoc/ongoing performance reporting What you need to succeed (Minimum Qualifications): Bachelor&aposs degree in Computer Science, Computer Information Systems or BE / B Tech or ME / M Tech, preferably in a technical or scientific field 3-6 years of work experience in Business, Marketing, Operations Research, Finance or Economics required. Possessing intellectual curiosity Proficiency with Tableau or Power Bi for advanced visualization. Experience with product analytics tools such as Adobe Analytics and/or Customer Journey Analytics and session replay tools such as Quantum Metric. High attention to detail, solution-oriented and capable of meeting or exceeding deadlines in a fast-paced environment. Excellent presentation/communication/storytelling skills are required Embraces diverse people, thinking, and styles What will give you a competitive edge (Preferred Qualifications): Airline experience is strongly preferred. Prior experience with Delta or other airline or Hospitality data a plus A data analysis background with proficiency in SAS, SQL, or Hyperion/Brio; building and maintaining Tableau dashboards Working knowledge of statistical/machine learning tools (e.g., R, scikit-learn) Self-motivated and take pride in building great products for key stakeholders. Resourceful in finding the data and tools you need to get the job done. Not afraid to ask for help when you need it or help teammates when they need a boost. Show more Show less

Duration: 12Months Work Type: Onsite Position Description: Part of 24x7 support for the client's Pro Incident management team. This Technical Support Engineer is responsible for providing technical assistance to customers and internal teams, diagnosing and resolving issues, and ensuring the smooth operation of software, hardware, and systems. They will act as the first point of contact for technical inquiries and are expected to have strong problem-solving, communication, and customer service skills Key Responsibilities: Troubleshooting and Diagnosis: Identifying the root cause of technical issues, whether hardware, software, or network related. Customer Support: Providing technical assistance to customers via phone, email, chat, or in-person. Root Cause Analysis: Conducting in-depth investigations to prevent future issues. Documentation: Maintaining accurate records of issues, solutions, and resolutions in a knowledge base or ticketing system. Collaboration: Working with various teams, including development, engineering, and product management, to resolve issues and implement improvements. System Monitoring: Continuously monitoring system performance and proactively addressing potential problems. Escalation: Knowing when and how to escalate complex issues to higher-level support teams. Meeting SLAs : Adhering to service level agreements (SLAs) for response and resolution times Skills Required: Ample knowledge and experience in Incident and Problem Management Good understanding in ITIL concepts and modern support models Good understanding and hands on ITSM tools and CI-CD Pipelines Hands on experience on the automation activities and related tools (Autosys, Control-M, ActiveBatch etc.) Hands on experience in scripting languages such as Python, Power Shell, Java, Javascript, JSON etc. Ability to understand the customer requirements thoroughly and finish the work independently Strong understanding in the modern DevOps tools and concepts Strong understanding in the cloud environments and services Skills Preferred: Experience on observability tools such as DataDog, Dynatrace, Splunk, Quantum Metric, Teams etc. will be a plus Experience or certification in GCP, SRE, ITIL etc. is a plus Good demonstration and presentation skill Excellent communication skill, quick learning ability, self confidence Experience Required: More than 5 years of experience in IT Infrastructure support Education Required: Bachelors degree in IT or related field ( BCA BTech)