304 Qualtrics Jobs - Page 8

Job Description Completion of 100% PM Perform Quality PM & indicate End of Life Component (Batteries / Capacitors / Fans) during Maintenance for aging UPS for reliable Operation. PM Report Submission on the same day is an Improvement Point for us. NO Emails from Customer for Reports. Indicate CMS Call ID in each PM Report & upload in CMS against Call ID. So that No emails from Service sale team for PM Reports, which are required for Billing. 100% usage of FSM App for PM Report Submission to Customers Emergency Breakdown call Support Attending & responding emergency calls during any breakdown call is Important & gets Monitor. Start using FSM App to Monitor RT & TAT. Try to Maintain actual time taken for repairing of UPS Avoid Repeat Calls by addressing Correct Solution to the fault during any breakdown calls. Optimize Spare utilization & keep Minimum Spares on your name. Customer feedback Appreciation emails from Customer. At least 5 emails in a Month by Individuals. Safety is an Important Parameters is all aspect, what we do at Site. So, collecting at least 2 Good Catches in a Month is Important to Work safely. Educate Customer on responding to our Qualtrics Survey. So at least ratings with 9 & 10 Technical Competence Getting Product training as per calendar receiving from Training Academy. Finishing safety Training on 5 th of each day in a Month. So that we can avoid a reminder from safety team. Get a in depth knowledge of each Product during zonal Monthly technical Meeting with SME’s. About The Team Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

Join us as a Colleague Experience Survey Analyst at Barclays to drive digital HR transformation through data-driven decisions – apply your expertise in employee experience, stats, Python, and SaaS to turn insights into unparalleled colleague experiences. To be successful as a " Colleague Experience Survey Analyst “you should have experience with: Strong command of analytical and statistical skills ((inferential stats, correlations, regression analysis, etc) and a passion for colleague/employee experience. Key skills required include advanced planning and forecasting abilities to anticipate change and align resources, proficiency in benefits tracking to ensure value realization, and a commitment to continuous improvement in change methodology development. Additionally, knowledge of technology change, especially with SaaS products, is crucial to support our digital HR transformation, as well as SQL, Python, or database querying experience. Additional Skills Deep understanding of the full survey research process, from questionnaire development to statistical analysis, Proactive and adaptable approach to work both independently and in collaborative, agile teams, and exceptional decision-making, problem-solving, and presentation abilities. Mastery in using survey programming platforms like Glint, PeakOn, or Qualtrics, along with proficiency in Microsoft Office Suite, will set you apart in this dynamic role. Qualification – Minimum bachelor’s degree (Preferred master’s degree in any discipline) You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based out of Chennai. Shift Hours for this role are 10:00 AM to 6:00 PM IST, with occasional flexibility required for key afternoon meetings. Purpose of the role To deliver the collection and analysis of research into customer needs, experiences and interactions, to support the creation of beautiful, useful, and innovative experiences and communications for our 20m UK customers. To put the Customer Voice at the heart of everything we do. Accountabilities Delivery of end to end research programmes which are highly synergistic with other research and analytics activities conducted by the business including Design/UX Research, Colleague research, quantitative research and CX tracking. Collaboration with various departments including Design, Product, Channel, Marketing, Transformation and Technology, to brainstorm innovative design concepts, ensuring that research findings are integrated into all stages of the innovation cycle. Development and testing of prototypes, mock-ups, or value propositions to support the analysis of concept development and usability feedback from customers and internal stakeholders. Monitoring of emerging technologies, industry trends, design best practices, societal changes, and economic trends that may impact the Customer landscape and influence Barclays strategic decisions. Utilisation of data analytics tools to extract insights from market research, customer surveys, and feedback sessions to identify new opportunities and understand evolving customer needs. Management of all risk relating to the Insight process, (and in particular Data Privacy risk) including identification of potential risks, development of strategies to mitigate those risks, and maintenance of alignment with Chief Controls Office and Data Privacy Compliance. Management of all Research programmes, including oversight of colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us as User Experience Designers to craft seamless experiences that connect people, platforms, and purpose. To deliver the collection and analysis of research into customer needs, experiences and interactions, to support the creation of beautiful, useful, and innovative experiences and communications for our customers. To be successful as a " User Experience Designer ", you should have experience with: Hands on exp with Service Designer or UX Designer who thrives on crafting meaningful, end-to-end experiences. Planning and forecasting abilities to anticipate change and align resources. Proficiency in benefits tracking is crucial to ensure value realization. Toolkit should include journey mapping and service blueprinting, rapid prototyping, and iterative design. Being a natural collaborator and facilitator who can align diverse stakeholders and thinking in systems—connecting the dots across people, processes, insights, and platforms to deliver seamless services that scale—are also key attributes. Additional Skills Data literacy to support your decisions, expertise in content strategy, project management, and process mapping. Visual Design proficiency Familiarity with systems like Workday and ServiceNow, as well as experience with survey tools such as Glint or Qualtrics, are a massive plus. Qualification – Minimum bachelor’s degree (Preferred master’s degree in any discipline) You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based out of Chennai, Shift Hours for this role are 10:00 AM to 6:00 PM IST, with occasional flexibility required for key afternoon meetings. Purpose of the role To deliver the collection and analysis of research into customer needs, experiences and interactions, to support the creation of beautiful, useful, and innovative experiences and communications for our 20m UK customers. To put the Customer Voice at the heart of everything we do. Accountabilities Delivery of end to end research programmes which are highly synergistic with other research and analytics activities conducted by the business including Design/UX Research, Colleague research, quantitative research and CX tracking. Collaboration with various departments including Design, Product, Channel, Marketing, Transformation and Technology, to brainstorm innovative design concepts, ensuring that research findings are integrated into all stages of the innovation cycle. Development and testing of prototypes, mock-ups, or value propositions to support the analysis of concept development and usability feedback from customers and internal stakeholders. Monitoring of emerging technologies, industry trends, design best practices, societal changes, and economic trends that may impact the Customer landscape and influence Barclays strategic decisions. Utilisation of data analytics tools to extract insights from market research, customer surveys, and feedback sessions to identify new opportunities and understand evolving customer needs. Management of all risk relating to the Insight process, (and in particular Data Privacy risk) including identification of potential risks, development of strategies to mitigate those risks, and maintenance of alignment with Chief Controls Office and Data Privacy Compliance. Management of all Research programmes, including oversight of colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us as a Colleague Experience Survey Analyst at Barclays to drive digital HR transformation through data-driven decisions – apply your expertise in employee experience, stats, Python, and SaaS to turn insights into unparalleled colleague experiences. To be successful as a " Colleague Experience Survey Analyst “you should have experience with: Strong command of analytical and statistical skills ((inferential stats, correlations, regression analysis, etc) and a passion for colleague/employee experience. Key skills required include advanced planning and forecasting abilities to anticipate change and align resources, proficiency in benefits tracking to ensure value realization, and a commitment to continuous improvement in change methodology development. Additionally, knowledge of technology change, especially with SaaS products, is crucial to support our digital HR transformation, as well as SQL, Python, or database querying experience. Additional Skills Deep understanding of the full survey research process, from questionnaire development to statistical analysis, Proactive and adaptable approach to work both independently and in collaborative, agile teams, and exceptional decision-making, problem-solving, and presentation abilities. Mastery in using survey programming platforms like Glint, PeakOn, or Qualtrics, along with proficiency in Microsoft Office Suite, will set you apart in this dynamic role. Qualification – Minimum bachelor’s degree (Preferred master’s degree in any discipline) You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based out of Chennai. Shift Hours for this role are 10:00 AM to 6:00 PM IST, with occasional flexibility required for key afternoon meetings. Purpose of the role To deliver the collection and analysis of research into customer needs, experiences and interactions, to support the creation of beautiful, useful, and innovative experiences and communications for our 20m UK customers. To put the Customer Voice at the heart of everything we do. Accountabilities Delivery of end to end research programmes which are highly synergistic with other research and analytics activities conducted by the business including Design/UX Research, Colleague research, quantitative research and CX tracking. Collaboration with various departments including Design, Product, Channel, Marketing, Transformation and Technology, to brainstorm innovative design concepts, ensuring that research findings are integrated into all stages of the innovation cycle. Development and testing of prototypes, mock-ups, or value propositions to support the analysis of concept development and usability feedback from customers and internal stakeholders. Monitoring of emerging technologies, industry trends, design best practices, societal changes, and economic trends that may impact the Customer landscape and influence Barclays strategic decisions. Utilisation of data analytics tools to extract insights from market research, customer surveys, and feedback sessions to identify new opportunities and understand evolving customer needs. Management of all risk relating to the Insight process, (and in particular Data Privacy risk) including identification of potential risks, development of strategies to mitigate those risks, and maintenance of alignment with Chief Controls Office and Data Privacy Compliance. Management of all Research programmes, including oversight of colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave. 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The Service Operations Expert role is to make sure the productivity tools used by company (like Miro, LucidChart, WeVideo, & others) work smoothly for employees. To work with Service Owner & external support teams to keep everything running well Required Candidate profile Support cloud-based tools (SaaS tools) Certifications like ITIL (for IT service management) or PMP (for project management). Oversee how users are given access tools to manage account clean-up

Support Ticketing: End-to-End Case Management /Evolution Management Project Management Agile Methodology Release Management Backlog Prioritization The scope also includes other HR applications like Qualtrics (EX), Global Shares and Cornerstone. Required Candidate profile Prov Senior experience in at least (3)SF Modules: Employee Central, Recruiting (both Marketing and Management), Performance & Goals, Succession, Compensation, Onboarding and People Analytics.

About Lowe’s Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com. Lowe’s India, the Global Capability Center of Lowe’s Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe’s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India About The Team The Customer Insights team uses data and analytics capabilities to provide strategic insights around customer and competitive landscape to help drive effective market strategy for Lowe’s. The team works closely with various key functions across the business to provide insights and recommendations across different business areas. Job Summary In this role the candidate will be part of the Consumer Insights team and work on consumer research projects to support building actionable insights using data from various sources to support building effective Customer Strategy for Lowe’s. The candidate will be responsible for generating regular and ad hoc reports, support survey operations and developing scorecards, dashboards and work on ad hoc Consumer research questions to provide insights on a regular basis to stakeholders across the organization. Roles & Responsibilities Core Responsibilities: Work with the Bangalore and the US team on defining various research needs, applying appropriate methodology and conduct data analysis to generate insights Work on survey programming leveraging tools like Qualtrics/Decipher to run surveys. Work to improve process efficiencies in our ongoing projects such as Brand Health Tracker and help streamline workflows to enhance overall experience. Analyze customer data from multiple sources (surveys, feedback, internal data etc.) to identify key trends, behaviors, and pain points. Develop and conduct quality checks to ensure accuracy of 3rd party data feeding into various reports, trackers and analysis. Contribute to the development of new analytical methods or tools that can further enhance the understanding of customer behavior and improve operational processes. Work with the vendor platforms/ vendor teams (operations team) to develop an infrastructure and manage the research data for any analytics project. Work on ad hoc data / analysis / research requests. Measure the effectiveness of creative campaigns by tracking key performance indicators (KPIs). Conduct competitive analysis to benchmark creative performance against industry standards and key competitors. Present insights and analysis results to our key stakeholders Years Of Experience 1-3 Years Education Qualification & Certifications (optional) Required Minimum Qualifications Bachelor’s degree in business, Operations Management, Marketing, Data Science, Statistics, or a related field. A master’s degree or relevant certifications is a plus Skill Set Required Primary Skills (must have) Key Skills: Excel, Python, SQL, Market Research Proficiency in data analysis tools and software (Excel, Power Point, SPSS etc.). Experienced in understanding survey requirements and building questionnaires. Excellent problem-solving skills with the ability to translate survey data into meaningful insights. Strong written and verbal communication skills, including the ability to present complex information to non-technical audiences. Ability to work collaboratively across cross-functional teams and third-party vendors to implement and improve operational processes. Secondary Skills (desired) Familiarity with business intelligence or data visualization tools like Power BI, Tableau or similar platforms. Knowledge of third-party tools like Kantar AI, IPSOS Digital, Ace Metrics Data analytics tools and software like SQL, Python, Teradata, Hadoop is an added advantage. Experience working on statistical models would be a plus. Experience on working with text data would be an advantage. 1+ years of experience in working in customer service, retail, e-commerce, or other customer-facing industries. Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Our story Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward. It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work. To learn more about us, visit stradaglobal.com Roles & Responsibilities We are seeking a highly motivated and experienced Application Support Specialist to join our team. This role is crucial in providing support for our Qualtrics platform, managing surveys, and contributing to continuous improvement initiatives to ensure a seamless user experience across internal stakeholders. While experience with Qualtrics is preferred, we also welcome candidates with a background in other survey management tools or relevant platforms. We also value applicants with strong HRIT experience who are adaptable and eager to learn. Design, develop, and implement employee feedback surveys using the Qualtrics platform, with a focus on leveraging AI analytics and Text iQ for advanced sentiment analysis and text mining. Utilize analytics to analyse survey results and extract meaningful insights to drive improvements in the employee experience. Create visually compelling and informative dashboards using Qualtrics to present survey data and insights to key stakeholders. Provide expertise in Text iQ to uncover trends and sentiment within open-ended employee feedback responses Educational Qualification BE/B.Tech/MCA/Any Graduate Experience :3+ years Skills Preferably minimum of one year of experience in a Qualtrics role, with a focus on analytics and Text iQ. Proficiency in creating and customizing dashboards within the Qualtrics platform. Excellent communication and presentation skills, with the ability to convey complex data insights in a clear and actionable manner. Proven ability to work collaboratively with cross-functional teams and stakeholders to drive organizational change based on employee feedback Benefits We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Disclaimer Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.

To lead customer research initiatives that inform and optimize digital customer journeys and touchpoints across Maruti Suzuki’s platforms, ensuring a seamless, personalized, and data-driven experience for users. Key Responsibilities 1. Customer Journey Mapping & Optimization Develop detailed customer journey maps across digital and physical touchpoints. Identify friction points and opportunities for personalization. Collaborate with UX/UI and product teams to improve digital interfaces and service flows. 2. Touchpoint Analysis & Strategy Audit and evaluate all customer touchpoints (website, app, service centers, digital campaigns). Recommend enhancements based on behavioral data, feedback, and usability testing. 3. Customer Experience Research Design and conduct qualitative and quantitative research (e.g., surveys, interviews, diary studies, ethnographic research). Analyze customer sentiment, motivations, and pain points across segments. Translate insights into actionable recommendations for product, marketing, and service teams. Maintain a repository of customer personas and journey maps. 4. Data-Driven Decision Making Use analytics tools (e.g., Google Analytics, Mixpanel, Power BI) to derive actionable insights. Integrate research findings with behavioral and transactional data. Present findings to leadership with clear business impact and strategic recommendations. 5. Cross-Functional Collaboration Partner with marketing, product, IT, and dealership teams to align CX strategies. Ensure consistent messaging and experience across channels and customer lifecycle stages. 6. Innovation & Benchmarking Stay updated on global CX trends, tools, and methodologies. Pilot new digital CX initiatives (e.g., virtual showrooms, AI chatbots, personalized content). Ideal Candidate Profile Education: MBA with specialization in Product Management, Marketing, or Customer Experience Strategy. Alternatively, a Master’s in Human-Centered Design, Psychology, or Digital Business Transformation. Experience: 5+ years in customer research, preferably in automotive, tech, or consulting sectors. Proven track record of leading customer journey and touchpoint initiatives in digital environments. Skills: Journey mapping tools (e.g., Smaply, Lucidchart) Research platforms (e.g., Qualtrics, UserTesting) Strong storytelling and presentation skills Familiarity with agile, design thinking, and digital product development methodologies Why This Role Matters at Maruti Suzuki Maruti is increasingly digitizing the car buying journey—from online research to booking test drives and service appointments. This role ensures that every digital interaction is intuitive, empathetic, and aligned with customer expectations.

Job Tittle Market Requirements Analyst Reports to Head of Marketing Educational Qualification Bachelor’s degree in Marketing, Business, Engineering, or a related field is required. MBA or equivalent experience is preferred, especially with a focus on market analysis, product strategy, or business intelligence. Years of Experience o 3–5 years of experience in market research, business analysis, or product marketing. o Preferably within technology, automotive, aerospace, or energy-efficient sectors. o Prior experience collaborating with cross-functional teams and supporting product strategy and go-to-market initiatives. Position Summary ü The Market Requirements Analyst (MRA) plays a critical role in aligning product development with market demands by analyzing customer needs, industry trends, and competitive landscapes. ü This role involves gathering, evaluating, and synthesizing market intelligence to create detailed Market Requirements Documents (MRDs). ü The MRA acts as a liaison between Marketing, Product Management, Engineering, and Sales teams to ensure that new products meet both business goals and market needs. ü The ideal candidate is passionate about innovation, data-driven strategy, and thrives in a dynamic, cross-functional environment. Job Responsibilities: 1. Market Analysis and Research a. Conduct in-depth market research to identify emerging industry trends and innovation opportunities. b. Analyse customer feedback and translate it into actionable insights and prioritized features. c. Define and map out competitive landscapes in electric propulsion for Uncrewed Vehicles (Air, Land, and Sea). d. Identify market gaps and growth opportunities using qualitative and quantitative research. 2. Market Requirements Development a. Develop, own, and maintain detailed Market Requirements Documents (MRDs). b. Collaborate with Product Management, Engineering, and Sales teams to define product-market fit. c. Provide input to product roadmaps based on validated market needs. 3. Competitor & Opportunity Assessment a. Monitor competitor products and technologies to assess threats and advantages. b. Support business case development and new product planning using market-driven data. 4. Go-To-Market and Product Alignment a. Assist in defining pricing strategies and value propositions based on market analysis. b. Participate in go-to-market planning to ensure product alignment with market expectations. c. Deliver presentations and insights to internal stakeholders and executives. Tools & Technical Requirements: a) Tools: a. Market Research & Analysis Tools (e.g., Statista, Gartner, Qualtrics, or similar) b. Microsoft Office Suite, especially Excel and PowerPoint c. Collaboration Tools: Microsoft Teams, Confluence, Jira (preferred) b) Technical Skills: a. Strong analytical and strategic thinking with experience in data modeling and research methodologies b. Familiarity with product management frameworks and agile development environments c. Understanding of electric propulsion systems, EV technologies, and energy-efficient solutions is highly desirable c) Standards and Industry Knowledge: a. Awareness of industry-specific standards in electric propulsion, aerospace, or EV sectors b. Understanding of regulatory and environmental trends influencing market directions d) Communication and Collaboration a. Strong communication and interpersonal skills b. Ability to work cross-functionally and influence without authority Authority o Market Requirements Ownership: Leading the creation and validation of MRDs o Insight Generation: Providing strategic insights for product and business decisions o Stakeholder Engagement: Liaising with cross-functional teams and executives to align on market priorities o Research Direction: Steering market research efforts and identifying critical data gaps o Product Influence: Shaping early-stage product concepts based on validated market needs Job Types: Full-time, Permanent Pay: ₹360,000.00 - ₹710,000.00 per year Benefits: Food provided Health insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Fixed shift Monday to Friday Morning shift Work Location: In person

Job Description: Senior Manager/Manager - Branding & Events will report into the CEO and support as necessary. As key personnel for all Branding and Events requirements, the role will be responsible for both the overall brand positioning of AISATS & its entities involving several different modes that are completely driven by cutting edge technology as/where appropriate. Working in tandem with Corporate Communications, this role will also develop and formulate platforms and strategies to share information and promote AISATS services to potential consumers. Under CEO , this role will also support Branding initiatives, Strategic Planning & Development, Commercial Business Development, Customer Excellence & Leadership Development & Corporate Communications. As a brand strategist, this role is pivotal in defining and executing brand development strategies to drive business growth and market leadership. This position will develop and implement innovative campaigns that elevate AISATS’ brand presence and resonate with the company’s target audiences. The ideal candidate is a creative thinker with a strategic mindset and a passion for building narratives. This role is pivotal in upholding the integrity of AISATS’ brand identity by meticulously managing all branding touchpoints in alignment with company guidelines. Key responsibilities include overseeing the visual and experiential consistency of the company’s uniforms, ground service equipment (GSE), and facilities. The Brand Manager will also spearhead the planning and execution of corporate events, reinforcing brand values and enhancing stakeholder engagement through strategic and creative brand representation. As a first point of contact for any issues or discrepancies arising from within the various verticals/departments, the role will strive to maintain the progress, mutual interaction, and tasks of various parties in such a way that reduces the risk of overall failure, maximizes benefits, and minimizes costs. This role has 3 areas of focus: Branding, Event Management and Corporate Communication (as support). The following roles and responsibilities have been divided into these 3 subcategories: Key Responsibilities: Roles & Responsibilities for Branding Brand Identity Management – oversee the development and maintenance of Brand AISATS’ visual identity, including logos, taglines, colour schemes and brand guidelines. Ensure consistency across all brand touchpoints, including uniforms, ground equipment, stationery, advertising, marketing materials and online presence. Conduct regular brand audits to ensure all branding touchpoints strictly adhere to the company’s brand guidelines, maintaining consistency and integrity across every visual and experiential element. Brand Strategy Development – develop and implement a comprehensive B2B brand strategy that aligns with company goals and objectives. This includes defining brand positioning, identifying target audiences and conducting market research to understand consumer preferences and trends. Marketing Campaigns – Plan, execute and evaluate marketing campaigns to promote Brand AISATS and its services. This may involve collaborating with internal teams or external agencies to develop creative concepts, messaging and promotional materials for various channels. Brand Performance Measurement – define key performance indicators (KPIs) to measure the success of the brand initiatives and campaigns. Analyze data and metrics to evaluate brand performance, brand awareness, customer satisfaction etc. Budget Management – develop and manage budgets for brand-related activities, ensuring that resources are allocated effectively to achieve strategic objectives while maximizing return on investment (ROI). Cross-Functional Collaboration – collaborate with internal teams to ensure alignment and consistency in brand messaging and execution. Serve as a brand ambassador to ensure that brand standards and guidelines are communicated effectively and implemented accurately. Roles & Responsibilities for Events Plan, organize and execute various AISATS events, including launch ceremonies for new facilities, new services, customer relationship-building events, employee felicitation events, passenger-centric campaigns (held at airports), industry conferences & exhibitions, corporate gatherings. Collaborate with internal and external stakeholders to understand their respective event’s objective, preferences, requirements etc. Coordinate with vendors such as event management agencies, caterers, decorators etc. to ensure that the event is conceptualized and executed in a professional and sophisticated manner that best reflects Brand AISATS. This includes ensuring that the necessary licenses, permits etc. are obtained in a timely manner. Create and manage detailed event timelines, ensuring all elements are executed smoothly Oversee the event setup, breakdown and logistics to ensure a flawless experience Manage event budgets, track expenses and ensure cost effectiveness. Work closely with Corporate Communication and PR Agency to ensure that the event (if being covered in the media) reflects high professional media standards. Collaboration and Support for Corporate Communication Assisting all departments and JVs in creating communication materials Assist with content preparation and communication material (from a Brand perspective) that will be used to promote the CEO’s message within the company so as help increase the CEO’s/company’s recognition with the public. Assist with organizing events with key media, organize press events, effectively select target media for special events, individual PR opportunities and other event management activities. Assist to develop communication strategies with the help of PR agency for the company. Close co-ordination with the PR agency for crisis, media release, press coverage and any other communication initiative defined and approved by the Management. Project Management and Service/Product Creation – Actively lead and manage project teams to deliver cross-functional or cross-BU products e.g. new services, new revenue streams. This includes formulations of project scope documents, project charters, and active project management on behalf of the Commercial Division and the AISATS Executive Committee. Translate brand elements into plans and go-to-market strategy Lead creative development for the organization Communicate our brand personality internally and align company mission & vision. Educational Qualifications: Bachelor’s degree or equivalent Aviation industry certification will be added advantage Excellent verbal and written English communication skills with a strong proficiency in proofreading and copyediting. Must demonstrate a keen eye for details and strong command of grammar, syntax and spelling. Proficiency in relevant software and tools such as: Microsoft Office Suite Google Analytics (for tracking website traffic, user behaviour, campaign performance etc.) Email marketing platforms such as MailChimp, Constant Contact etc. Market Research Tools such as SurveyMonkey, Qualtrics etc. SEO Tools such as SEMrush, Moz etc. Analytics and Data Tools such as Tableau, Google Data Studio etc. Project Management tools such as Asana, Trello etc. Experience Requirements: 5-10 years of experience in a branding and events management capacity. Any public relations and/or media experience will be considered a plus. 3-5 years of experience in developing projects and/or new services or products Strong presentation and communication skills Ability to use social media channels to promote AISATS’ brand and image with key stakeholders and the wider public Strong analytical skills and ability to interpret data and metrics Proven track record of developing and implementing successful brand strategies and campaigns Knowledge of industry best practices, trends, and emergent technologies in brand management and marketing Key Competencies & Personal Attributes: For a successful role, he/she should have the following traits: the ability to lead and motivate groups and individuals the ability to multi-task and meet deadlines Able to think creatively and strategically to successfully mediate and negotiate with individuals and groups internally and externally Able to overcome obstacles to cooperation and to foster harmonious relations Strong project management skills. Able to balance competing priorities, complex situations, and tight deadlines A problem solver, with the ability to make decisions based on available facts Excellent written, verbal and interpersonal communication skills

Overview: We're looking for an experienced Mid & Senior UX Researcher to lead research initiatives across multiple product areas. The candidate will have deep expertise in user research methodologies and significant experience applying these in various domains. Key Responsibilities: - Deep expertise in a wide range of research methodologies, both qualitative and quantitative - Analyze research data and synthesize findings into actionable insights - Present research findings clearly and persuasively to various audiences - Proven track record of translating research insights into successful product innovations - Collaborate with cross-functional leadership to align research efforts with business goals - Collaborate with designers, product managers, and other stakeholders to inform product decisions - Demonstrated ability to work across multiple domains and quickly master new subject areas : - 4-16 years of experience in UX research - Bachelors degree in human-Computer Interaction, Psychology, Anthropology, or related field - Proficiency in a variety of research methods (e.g., usability testing, interviews, surveys, field studies) - Experience with research tools like User Testing, Lookback, Qualtrics, etc. - Strong analytical and problem-solving skills - Excellent communication and presentation skills - Ability to work across multiple domains and quickly grasp new concepts

Our story Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward. It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work. To learn more about us, visit stradaglobal.com Roles & Responsibilities : We are seeking a highly motivated and experienced Application Support Specialist to join our team. This role is crucial in providing support for our Qualtrics platform, managing surveys, and contributing to continuous improvement initiatives to ensure a seamless user experience across internal stakeholders. While experience with Qualtrics is preferred, we also welcome candidates with a background in other survey management tools or relevant platforms. We also value applicants with strong HRIT experience who are adaptable and eager to learn. Design, develop, and implement employee feedback surveys using the Qualtrics platform, with a focus on leveraging AI analytics and Text iQ for advanced sentiment analysis and text mining. Utilize analytics to analyse survey results and extract meaningful insights to drive improvements in the employee experience. Create visually compelling and informative dashboards using Qualtrics to present survey data and insights to key stakeholders. Provide expertise in Text iQ to uncover trends and sentiment within open-ended employee feedback responses Educational qualification: BE/B.Tech/MCA/Any Graduate Experience :3+ years Skills : Preferably minimum of one year of experience in a Qualtrics role, with a focus on analytics and Text iQ. Proficiency in creating and customizing dashboards within the Qualtrics platform. Excellent communication and presentation skills, with the ability to convey complex data insights in a clear and actionable manner. Proven ability to work collaboratively with cross-functional teams and stakeholders to drive organizational change based on employee feedback Benefits We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units. .

We are seeking a skilled QA Engineer to join our team for the Connected Worker pilot project . This initiative is focused on enhancing frontline worker productivity, collaboration, and decision-making by developing a Microsoft Teams-based application that integrates with platforms like SafetyChain, Qualtrics, ServiceNow, Saviynt, and ADP using Power Platform technologies. Responsibilities: Review and understand business requirements, technical specifications, and user stories to develop detailed test plans. Design, implement, and execute test cases for Power Apps Canvas applications, Power Automate workflows, and Teams-integrated features. Validate custom connectors (ADP, Saviynt) and third-party integrations (ServiceNow, Qualtrics, Tableau, etc.). Conduct API testing (REST/SOAP) for various system integrations including time tracking, payroll, access requests, etc. Validate AI-driven Copilot functionalities including bot interactions, meeting transcript processing, and shift handover summaries. Perform functional, regression, UI, UAT, and system integration testing across environments (Dev, UAT, Prod). Log defects in Azure DevOps and work with developers to reproduce and resolve issues. Ensure compliance with security and performance benchmarks (e.g., response times, data privacy, access control). Collaborate with PM, developers, and UX teams to ensure quality delivery of MVP and postproduction support. Required Skills: Experience in software QA with a focus on enterprise platforms or Microsoft ecosystem. Experience testing Power Platform apps (Power Apps, Power Automate, Dataverse). Hands-on experience with API testing tools (Postman, Swagger). Familiarity with Microsoft Teams and Viva Connections-based integrations. Understanding of connector-based integrations (e.g., ServiceNow, ADP, Saviynt). Knowledge of testing strategies for AI-enabled chatbots or Copilot assistants is a plus. Strong analytical and communication skills.

Hi, We are having an opening for DGM-HR IT at our Mumbai location. Job Summary : Sun Pharma has embarked on a HR Transformation journey over the last few years, as part of this journey the company has implemented SuccessFactors for managing the entire employee life cycle events. The HR IT would be responsible for managing the existing global HR technology landscape and plan for further extension and adoption of additional technologies to enhance employee experience for over 40K employees globally. Additional peripheral systems used for Time tracking, Leave, Contractors and Admin function related, will be responsibility of this person. Areas Of Responsibility : Strategic Planning and Implementation: Technically lead the HR technology initiatives to enhance business functionality and overall performance. Align SuccessFactors strategies with business objectives to support recruitment, employee life cycle, seamless onboarding, succession planning, performance management, learning, payroll and time tracking. Understanding the business requirements, aligned to vision, and helping in delivering equivalent digital solutions System Configuration and Optimization: Managing the entire landscape of SuccessFactors modules - Recruitment, Onboarding, Employee Central, Performance Management, Learning management, Succession Planning, Career Development, Qualtrics, Employee Central payroll. Real time integration with ERP (SAP ECC and SAP S/4HANA) for data transfers via BIB. In addition to the above SuccessFactors modules, he/she will also be responsible for managing Time and attendance systems, Contractor Management system. Integration with all required downstream systems like CRM, ERP, BW, Data lake for reporting and analytics. Technical Leadership and Project Management: Serve as the technical expert in SAP SuccessFactors, providing guidance and direction to the right team. Manage SuccessFactors projects from conception through to completion, ensuring adherence to timelines, budgets, and quality standards. Cross-Functional Collaboration: Collaborate with various stakeholders, including HR, IT, and external partners, to ensure seamless integration and operation of SuccessFactors functionalities. Facilitate cross-functional teams in problem-solving sessions to address and resolve critical issues. Training and Support: Develop and deliver comprehensive training programs for users to ensure effective utilization of SuccessFactors and other HR tech solutions. Provide ongoing support and guidance to users, addressing any operational challenges in a timely manner. Continuous Improvement: Monitor industry trends and advancements in SuccessFactors to identify and help business implement best practices and innovations. Lead continuous improvement initiatives to enhance system capabilities and operational efficiency. Educational Qualification : BE/BTech/MBA/MCA Specific Certification : Digital HR certification in SAP SuccessFactors will be preferred Project Management certification (PMP) will be added advantage Experience: 15-18 years (preferably, IT Services / Pharma Industry Experience, from organizations of repute) Skill (Functional & Behavioural): Functional Strong understanding of HR technology and domain Good understanding of web services architecture (SOA/API), fair understanding of new technologies like RPA, Analytics, AI/ML Good conceptual understanding of HR processes in manufacturing organizations Clear concepts on per personal data protection Behavioural Strong leadership qualities with the ability to motivate and inspire team members. Proactive and self-motivated with a strong work ethic. Ability to work in a fast-paced and dynamic environment. High level of professionalism and integrity.

Location: Bangalore - Karnataka, India - Manyata Park Outer Ring Road Job Family: Engineering Worker Type Reference: Regular - Permanent Pay Rate Type: Salary Career Level: T2 Job ID: R-44804-2025 Description & Requirements We are seeking a skilled QA Engineer to join our team for the Connected Worker pilot project . This initiative is focused on enhancing frontline worker productivity, collaboration, and decision-making by developing a Microsoft Teams-based application that integrates with platforms like SafetyChain, Qualtrics, ServiceNow, Saviynt, and ADP using Power Platform technologies. Responsibilities: Review and understand business requirements, technical specifications, and user stories to develop detailed test plans. Design, implement, and execute test cases for Power Apps Canvas applications, Power Automate workflows, and Teams-integrated features. Validate custom connectors (ADP, Saviynt) and third-party integrations (ServiceNow, Qualtrics, Tableau, etc.). Conduct API testing (REST/SOAP) for various system integrations including time tracking, payroll, access requests, etc. Validate AI-driven Copilot functionalities including bot interactions, meeting transcript processing, and shift handover summaries. Perform functional, regression, UI, UAT, and system integration testing across environments (Dev, UAT, Prod). Log defects in Azure DevOps and work with developers to reproduce and resolve issues. Ensure compliance with security and performance benchmarks (e.g., response times, data privacy, access control). Collaborate with PM, developers, and UX teams to ensure quality delivery of MVP and postproduction support. Required Skills: Experience in software QA with a focus on enterprise platforms or Microsoft ecosystem. Experience testing Power Platform apps (Power Apps, Power Automate, Dataverse). Hands-on experience with API testing tools (Postman, Swagger). Familiarity with Microsoft Teams and Viva Connections-based integrations. Understanding of connector-based integrations (e.g., ServiceNow, ADP, Saviynt). Knowledge of testing strategies for AI-enabled chatbots or Copilot assistants is a plus. Strong analytical and communication skills. You Belong Here HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want. About HARMAN: Where Innovation Unleashes Next-Level Technology Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected. Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other. If you’re ready to innovate and do work that makes a lasting impact, join our talent community today! Important Notice: Recruitment Scams Please be aware that HARMAN recruiters will always communicate with you from an '@harman.com' email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in '@harman.com' about a job with HARMAN, please cease communication immediately and report the incident to us through: harmancareers@harman.com. HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.HARMAN attracts, hires, and develops employees based on merit, qualifications and job-related performance.(www.harman.com)

As global temperatures climb, the growing need for cooling is straining energy resources and driving up greenhouse gas emissions. Understanding how households consume air cooling and respond to management interventions is crucial for designing effective policies and technologies. J- PAL South Asia is partnering with Tata Power to run a randomized controlled trial (RCT) involving urban households in Mumbai to assess their cooling demand and examine how locus of control influences energy use. The research study is led by principal investigators Dr Teevrat Garg (University of California San Diego), Dr Maulik Jagnani (Tufts University), Dr Shefali Khanna (London School of Economics) and Dr Patrick Behrer (World Bank) Key Responsibilities Research Associates work closely with the research manager, academic researchers and other field staff to perform a variety tasks including, but not limited to: Research Design and Data Management Designing survey questionnaires, conducting qualitative research, running pilot/backchecking exercises, refining study design and survey instruments Ensuring that the project complies with research protocols related to data collection and security Supervising data collection and data entry to ensure good data quality Work with datasets, prepare and run codes regularly for daily data cleaning and analysis in STATA Ability to analyze and interpret data using statistical packages like STATA and produce output, including graphs and tables Managerial / Operational Maintaining relationship with partner organizations Managing teams: Recruit, train, and supervise both field-based and data operations teams consisting of project assistants, field managers, field-based surveyors, data entry operators and other field and office staff Overseeing the on-ground implementation of the intervention in accordance with the research design in association with our partner organization. Further, making sure the project is on track in t terms of timelines. Liaising with field staff and collaborating with them including regular travel to research field sites; focus of work is to advise on quality control of data collection practices. Supporting the project in design the survey instruments and coding it in Qualtrics Any other task as assigned by the PIs Desired Qualifications Resourceful, self-motivated and able to manage multiple tasks efficiently Experience managing or conducting data collection in the field Excellent written and spoken communication skills in English and Hindi Experience working with Stata and/or R preferred Attention to detail and ability to stay organized Desire to learn and develop new skills Bachelor's/Master's degree in economics or related fields Familiarity with randomized controlled trials

AB InBev GCC was incorporated in 2014 as a strategic partner for Anheuser-Busch InBev. The center leverages the power of data and analytics to drive growth for critical business functions such as operations, finance, people, and technology. The teams are transforming Operations through Tech and Analytics. Do You Dream Big? We Need You. Job Title: Principal Analyst – GBS Commercial Location: Bangalore Team: GCX & Insights – GBS Commercial Reporting To: Manager – GCX & Insights 1) Purpose of the role We are seeking a detail-oriented Business Analyst to support our Global CX Process , focusing on NPS (Net Promoter Score) survey campaigns across 30+ countries . This role will drive data-driven decision-making by analyzing customer feedback, optimizing survey frameworks, and collaborating with cross-functional teams to enhance the end-to-end customer journey. Key tasks & accountabilities 1. Survey Campaign Management Lead the quarterly NPS survey kickoff , ensuring countries are aligned on prerequisites, timelines, and survey structure. Clean and validate data from active customer bases, ensuring compliance with global sampling frameworks. Monitor survey launches and response rates , ensuring statistical significance and data quality. 2. Data Analysis & Reporting Generate and publish NPS results and simulations for countries and business units, identifying trends in customer sentiment. Develop actionable insights from VOC (Voice of Customer) data to highlight pain points (e.g., delivery issues, pricing feedback). Create dashboards/reports (using PowerBI) to visualize CX metrics for stakeholders. 3. Stakeholder Collaboration Conduct tactical and quarterly reviews with country teams to discuss results and align on planned actions. Partner with Market Managers, Sales, and Customer Service to translate insights into operational improvements. 4. Process Optimization Refine sampling methodologies and survey frameworks to increase response rates and data accuracy. Automate data collection/reporting workflows where possible. 2) Qualifications, Experience, Skills Level of educational attainment required Education : Bachelor’s/Master’s in Business Analytics, Marketing, Data Science, Economics, or related field. Previous work experience Experience : 3–5 years in business analysis, CX research, or survey analytics (CPG/retail preferred). Technical Skills - Proficiency in Excel, PowerBI , and statistical tools (e.g., R, Python). Familiarity with NPS frameworks and VOC tools (Qualtrics, Medallia). Preferred Skills Experience working with global teams And above all of this, an undying love for beer! We dream big to create future with more cheers

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance. TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR. Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles. JOB SUMMARY The Senior Manager, Data and Analytics is a key leadership position that will be responsible for collecting and analyzing customer data in order to identify opportunities to deliver and enhance the customer experience. This position participates and partners with company leaders to establish organizational plans and objectives and will have strong data analysis and leadership skills using the 'voice of the customer' and business insights to define and drive a customer experience program of improvements. In addition, the Senior Manager will be capable of building strong relationships with stakeholders in technology, product, sales, customer engagement and marketing to influence improvements that will benefit the customer. This role may lead a small team of specialized professionals or multiple programs, policies or functions of considerable scope and impact. Essential Duties/Responsibilities Establish clear direction on the approach for collecting client feedback. Analyze qualitative and quantitative data to generate insights, leverage and consolidate transactional, behavioral, demographic, survey, and Voice of Customer (VOC) feedback data to inform stakeholders and to identify, size and address business issues and opportunities to improve NPS, revenue and retention. Leverage analytical tools such as, Qualtrics, Tableau, and SAS to analyze customer behavioral data and open-ended customer feedback received through various sources, including Net promoter surveys, CSAT surveys, website and app intercept feedback, product feedback, customer engagement data, and customer demographic data. Collaborate and influence key stakeholders to deliver customer experience improvements Recommend product, process and training improvements. Connect the insights from VOC feedback throughout the customer journey and client behaviors to TriNet’s Net Promoter Score (NPS). Evangelize the importance of actively listening to customers and drive changes based on what we learn from understanding what they are telling us. Deliver new and improved business processes and provide product insights to address customer pain points and, thereby, improves our customers’ overall satisfaction with TriNet. Fosters a learning culture within the team focused on coaching, regular feedback, accountability, and development that energizes colleagues. Performs other duties as assigned Complies with all policies and standards QUALIFICATIONS Education Bachelor's Degree in business management or related field; advanced degree preferred Work Experience Typically 10+ years of related management experience Typically 5+ years related research field experience such as customer, VOC and experience management Knowledge, Skills and Abilities Extensive experience related to data analysis (preferably leading a VOC team) Ability to define client experience strategy and deliver to C-suite Strong customer experience focus Strong stakeholder management and relationship skills Extensive knowledge of the Client feedback and survey best practices Experience with connecting and analyzing large datasets Expertise in presenting data visually to provide a clear, compelling story Understanding of how to apply statistical methods to identify drivers of business results based on customer feedback and customer journey touchpoints Experience with unstructured data analysis, including voice and text analytics Strong ability to analyze quantitative and qualitative data, optimize data sets, tools, and analysis techniques to drive business outcomes. Excellent verbal and written communication skills Ability to communicate with employees at all levels of the organization Ability to maintain confidentiality of corporate data Excellent interpersonal skills Excellent presentation and facilitation skills A demonstrated commitment to high professional ethical standards and a diverse workplace Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities Proven leadership experience, with the ability to motivate and develop a high-performing team. Proficient in Microsoft Office Suite, PeopleSoft and SalesForce Work Environment: Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions. This position is 100% in office. Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity. TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation.

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Job Description Application Consultants understand the client business process, current and future, and map it to the technologies being used, giving a demarcation of what can be achieved through a standard implementation and what would need customizations or extensions to be done to the application. They may functionally customize the application, partner with application developers to design application enhancements and extensions, and work with business users to implement process changes. Job Description - Grade Specific Individual should be able to conceptualize a business or technical solution leveraging colleagues and partners and must mastered at least one methodology in-depth and have an advanced knowledge of one or more business domains, and one or more SaaS or package software solutions. This role has wide knowledge of industry innovations and competitor activity and actively engage in, and contribute to, internal and external knowledge developments. Individual has the solution knowledge and consulting skills to lead process improvements, “as-is/ to-be” analysis on business processes and/ or IT and can advise clients on the implementation of one or more package modules. This role is responsible for workshop facilitation, integration testing and user acceptance testing. Individual is seen as active member within technology communities. Certifications: maintain certifications on Saas or Package Based solution and relevant methodology​ Skills (competencies) Active Listening AMDOCS (ACC) AMDOCS (Clarify) AMDOCS (Enabler) Analytical Thinking APEX Aprimo Configuration Aprimo Customization Aprimo Functional BA Aprimo Reports Aprimo Testing Apsona for Salesforce Assertiveness Brandwatch Business Acumen Client Centricity Collaboration Coupa Critical Thinking D365 CE Dynamics 365 for Marketing Dynamics CRM 2011 Dynamics CRM 3.0 Dynamics CRM 4.0 Dynamics CRM Online Dynamics CRM Services EMIND - PAYROLL EMIND - Personnel Administration Empathy Employee Management Self-Service (ESS/MSS) Facilitation Field Service Force.com GlobalWebIndex HighRadius inconsoWMS X Influencing Infor Birst Infor EAM Infor ERG Infor ION Infor M3 Infor WFM Ivalua JDA - Allocation JDA - Enterprise Planning JDA - Floor & Space Planning JDA - Intactix Knowledge Base JDA - Master Planning JDA - Merchandise Mgmt System JDA - Monitor JDA - Planogram Generator JDA - SCPO JDA - Sequencing JDA - TM and Logistics JDE Financials JDE Manufacturing JDE Order Management JDE Projects (Project Mgmt) JDE SC Planning & Exe-Logistic JDE Supply Mgmt (Procurement) K-System Learning Mindset Lightning Design System Maximo Functional Maximo TSRM Meridium Enterprise APM MS Dynamics Portals Netsuite - GL/AR/AP/JE Netsuite - Business Analytics Netsuite - Case Management Netsuite - E-Commerce Netsuite - Manufacturing Netsuite - Procurement Netsuite - Retail Management Netsuite - SaaS Integration OpenText for SAP Oracle CRM Cloud Oracle Financials Cloud Oracle HCM Cloud Global Core HCM Oracle HCM Cloud Talent Management Oracle Manufacturing Cloud Oracle Order Management Cloud Oracle Procurement Cloud Oracle Project Portfolio Management Cloud Oracle Sales Cloud Oracle Supply Chain Management Cloud PeopleNet - ADB PeopleNet - Payroll PeopleNet - Performance Management PeopleNet - Personnel Administration Peoplenet - PRL PeopleNet - RAM-DL PeopleNet - Recruitment PeopleNet - Trainning Proactiveness Problem Solving Project Management Relationship-Building Requirements Gathering S/4HANA - Planning and Detailed Scheduling S/4HANA EHSM - Environment Management- Emission Management SAFe Sales Cloud Salesforce (Functional) Salesforce Billing Salesforce Classic Salesforce Commerce Cloud Salesforce CPQ Salesforce Einstein Salesforce Experience Cloud Salesforce Field Services Lightning Salesforce Gearset Salesforce Health Cloud Salesforce Heroku Salesforce LWC Salesforce Manufacturing Cloud Salesforce Marketing Cloud Salesforce Pardot Salesforce Privacy Center Salesforce Service Cloud Salesforce SFDX Salesforce Work.com Salesforce Zuora SAP ACM - Agricultural Contract Management SAP AFS - Apparel and Footware SAP Ariba SAP BRIM Functional SAP CAR – Customer Activity Repository SAP CFM - Corporate Finance Mgt SAP Concur SAP Core Banking SAP Core Insurance SAP CRM Customer Relationship Management SAP CS - Customer Service SAP CX - Commerce Cloud SAP CX - Commission (Callidus) SAP CX - 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Transport Management SAP SRM - Supplier Relationship Management SAP SuccessFactors - Compensation Management SAP SuccessFactors - Dell Boomi SAP SuccessFactors - Employee Central SAP SuccessFactors - Employee Central Payroll SAP SuccessFactors - Learning SAP SuccessFactors - Onboarding SAP SuccessFactors - Performance and Goal Management SAP SuccessFactors - Recruiting SAP SuccessFactors - Reporting SAP SuccessFactors - Succession and Development SAP SuccessFactors - Variable Pay SAP SuccessFactors - Workforce Planning and Analytics SAP Sustainability Control Tower SAP TPM - Trade Promotion Management SAP Track&Trace SAP Treasury and Risk Management SAP TRV - Travel and expense SAP Vehicle Management System SAP VIM - Vendor Invoice Management SAP Vistex SAP Warehouse Management (WM) SAP Work Manager SAP Work Zone for HR SAP Workforce Management and Scheduling (ClickSoftware) SEMRush Stakeholder Management Teamwork T-Innova Veeva CRM Verbal Communication Vlocity CPQ Vlocity Enterprise Product Catalog (EPC) Vlocity Order Management Workday Advanced Compensation Workday Benefits Workday Compensation Workday EM Workday HCM Workday Onboarding Workday Payroll Workday Recruiting Workday Reporting Workday Talent/Performance Written Communication Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Job Description Overview: We're looking for an experienced Mid & Senior UX Researcher to lead research initiatives across multiple product areas. The candidate will have deep expertise in user research methodologies and significant experience applying these in various domains. Key Responsibilities: - Deep expertise in a wide range of research methodologies, both qualitative and quantitative - Analyze research data and synthesize findings into actionable insights - Present research findings clearly and persuasively to various audiences - Proven track record of translating research insights into successful product innovations - Collaborate with cross-functional leadership to align research efforts with business goals - Collaborate with designers, product managers, and other stakeholders to inform product decisions - Demonstrated ability to work across multiple domains and quickly master new subject areas Requirements: - 4-16 years of experience in UX research - Bachelor’s degree in human-Computer Interaction, Psychology, Anthropology, or related field - Proficiency in a variety of research methods (e.g., usability testing, interviews, surveys, field studies) - Experience with research tools like User Testing, Lookback, Qualtrics, etc. - Strong analytical and problem-solving skills - Excellent communication and presentation skills - Ability to work across multiple domains and quickly grasp new concepts

This role is based at our Mumbai office and requires employees to be in the office 3 days in a week. The shift time for this role is 5 pm to 2 am - US Shift. GLG research connects clients across all industries with data driven insights using our B2B panel built from the world’s largest and most varied source of first-hand expertise. We offer market insights by providing access to our industry-leading expert panel, as well as full-service custom market research project management and quality review based. Our team of quantitative market research specialists support all phases of client engagement, from scoping and questionnaire design to panel selection, quality review, and data interpretation and visualization to meet our client’s objectives. The APAC Surveys team is responsible for survey writing, programming, editing, fielding, and data compilation across various industry verticals, population geographies, and client types. This position requires meticulous attention to detail, the ability to prioritize and multi-task, excellent written and verbal communication skills across cultural boundaries, and a keen analytic outlook. Successful APAC Surveys team members have a passion for creative problem solving, client service and project management. GLG is seeking an Engagement Manager to lead the Research Team in Mumbai providing evening support for our APAC business. You will join a growing Global Research Team which collaborates with GLG’s sophisticated client base; which includes top institutional investment firms, top-tier consulting firms, non-profit organizations, and Fortune 1000 companies, as well as colleagues throughout GLG. You will lead the end-to-end execution of survey projects from project pitching & scoping to fielding & quality control in conjunction with your counterparts on the APAC day-time shifts. You will also act as a surveys subject matter expert for colleagues in other GLG teams. Responsibilities Include (but are not limited to): Executing quantitative research projects in whole or in part on behalf of GLG clients Creating effective partnerships across business functions, helping to advance relationships and outcomes within GLG Translating complex client problems into components and actionable research objectives Providing perspectives (methodology, industry, or client insights) to clients throughout the project lifecycle including the ability to direct to alternate or multiple methodologies where appropriate Coaching others on the team different communication styles enabling them to respond effectively in different client scenarios. Navigating complex discussions, suggesting specific actions and identifying suitable next steps Strategic thinker, that can identify creative and innovative ideas to find new solutions and commercial growth opportunities. Drive service experiments to improve user experience At a minimum, you will have the following: Bachelor’s degree or higher 5 years of experience within client service and/or project management in quantitative market research Experience collaborating with team-members in a high-throughput, deadline-driven, process-oriented, client-servicing environment Experience analyzing results and/or communicating survey results to stakeholders We would love if you also have most of these qualifications: Experience or exposure with questionnaire and survey writing/programming (Decipher, Qualtrics, SurveyMonkey or a similar platform) Superior writing, logic, and interaction skills; including oral and organizational skills Proven ability to work in a rigorous, fast-moving environment Excellent conceptual and analytic skills Ability to handle multiple projects and prioritize, identify, and solve problems Strong problem-solving skills, dedication, and patience allowing you to complete and rigorously review every stage of challenging project work Past experience working EST hours from India

Role Overview We are seeking a Senior UX Researcher with 10+ years of experience to join our UX Research team. In this role, you will lead research initiatives to enhance tools and workflows that enable creators (e.g., developers, admins, and business users) to build, customize, and optimize enterprise solutions. Collaborating with cross-functional teams, including product designers, engineers, and product managers, you will uncover user needs, validate design solutions, and drive data-informed product strategies. Your expertise in qualitative and quantitative research, enterprise software, and user behavior will help deliver seamless, accessible, and delightful experiences. Key Responsibilities Lead User Research : Design and conduct qualitative and quantitative studies (e.g., usability testing, interviews, surveys, contextual inquiries) to understand the needs, behaviors, and motivations of platform users, including developers, IT admins, and business process owners. Shape Research Strategy : Define research objectives, develop research plans, and select methodologies to address complex questions about user workflows and platform usability. Align research with business and product goals. Synthesize Insights : Analyze data to generate actionable insights, user personas, journey maps, and workflow analyses. Present findings through reports, presentations, and visualizations to influence product strategy and design. Collaborate Cross-Functionally : Partner with UX designers, product managers, engineers, and accessibility specialists to integrate research insights into the design and development of creator-focused tools. Usability Testing & Validation : Conduct iterative usability testing on prototypes, wireframes, and live products to validate designs and identify opportunities for improvement in complex workflows. Mentor & Lead : Mentor junior researcher s, foster a culture of research excellence, and advocate for user-centered design principles across the organization. Competitor & Market Analysis : Perform competitive analysis and exemplar studies to benchmark platform tools against industry standards and identify trends in enterprise solutions. Innovate Research Practices : Stay current with UX research trends and tools. Introduce innovative approaches (e.g., remote testing, AI-driven analytics) to enhance research efficiency and impact. Advocate for Accessibility : Ensure research and design recommendations align with accessibility standards, creating inclusive experiences for diverse users. Qualifications Experience : 10+ years of professional UX research experience, with at least 5 years in a senior or lead role, ideally in enterprise software, SaaS, or platform-based products. Experience with developer tools, workflow automation, or low-code platforms is a plus. Technical Skills : Expertise in research methods, including usability testing, contextual inquiries, surveys, card sorting, A/B testing, and ethnographic research. Proficiency with UX research tools (e.g., UserTesting, Lookback, Hotjar, Maze, Qualtrics). Familiarity with data analysis tools (e.g., SPSS, R, Google Analytics) and design tools (e.g., Figma, Sketch) is a plus. Basic understanding of enterprise software architecture, APIs, or low-code platforms to collaborate with engineering teams. Soft Skills : Exceptional communication and storytelling skills to present complex findings to technical and executive audiences. Strong collaboration and empathy to advocate for user needs in cross-functional teams. Leadership and mentorship skills to guide junior researcher s and influence team culture. Domain Knowledge : Deep understanding of enterprise user personas (e.g., IT professionals, developers, business analysts) and their workflows. Familiarity with enterprise platforms or similar solutions (e.g., workflow automation, app development tools) is desirable.

Job Description TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance. TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR. Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles. Job Summary The Senior Manager, Data and Analytics is a key leadership position that will be responsible for collecting and analyzing customer data in order to identify opportunities to deliver and enhance the customer experience. This position participates and partners with company leaders to establish organizational plans and objectives and will have strong data analysis and leadership skills using the 'voice of the customer' and business insights to define and drive a customer experience program of improvements. In addition, the Senior Manager will be capable of building strong relationships with stakeholders in technology, product, sales, customer engagement and marketing to influence improvements that will benefit the customer. This role may lead a small team of specialized professionals or multiple programs, policies or functions of considerable scope and impact. Essential Duties/Responsibilities Establish clear direction on the approach for collecting client feedback. Analyze qualitative and quantitative data to generate insights, leverage and consolidate transactional, behavioral, demographic, survey, and Voice of Customer (VOC) feedback data to inform stakeholders and to identify, size and address business issues and opportunities to improve NPS, revenue and retention. Leverage analytical tools such as, Qualtrics, Tableau, and SAS to analyze customer behavioral data and open-ended customer feedback received through various sources, including Net promoter surveys, CSAT surveys, website and app intercept feedback, product feedback, customer engagement data, and customer demographic data. Collaborate and influence key stakeholders to deliver customer experience improvements Recommend product, process and training improvements. Connect the insights from VOC feedback throughout the customer journey and client behaviors to TriNet’s Net Promoter Score (NPS). Evangelize the importance of actively listening to customers and drive changes based on what we learn from understanding what they are telling us. Deliver new and improved business processes and provide product insights to address customer pain points and, thereby, improves our customers’ overall satisfaction with TriNet. Fosters a learning culture within the team focused on coaching, regular feedback, accountability, and development that energizes colleagues. Performs other duties as assigned Complies with all policies and standards Qualifications Education Bachelor's Degree in business management or related field; advanced degree preferred Work Experience Typically 10+ years of related management experience Typically 5+ years related research field experience such as customer, VOC and experience management Knowledge, Skills And Abilities Extensive experience related to data analysis (preferably leading a VOC team) Ability to define client experience strategy and deliver to C-suite Strong customer experience focus Strong stakeholder management and relationship skills Extensive knowledge of the Client feedback and survey best practices Experience with connecting and analyzing large datasets Expertise in presenting data visually to provide a clear, compelling story Understanding of how to apply statistical methods to identify drivers of business results based on customer feedback and customer journey touchpoints Experience with unstructured data analysis, including voice and text analytics Strong ability to analyze quantitative and qualitative data, optimize data sets, tools, and analysis techniques to drive business outcomes. Excellent verbal and written communication skills Ability to communicate with employees at all levels of the organization Ability to maintain confidentiality of corporate data Excellent interpersonal skills Excellent presentation and facilitation skills A demonstrated commitment to high professional ethical standards and a diverse workplace Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities Proven leadership experience, with the ability to motivate and develop a high-performing team. Proficient in Microsoft Office Suite, PeopleSoft and SalesForce Work Environment Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions. This position is 100% in office. Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity. TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation.

Job Title: CX Analyst Location: WFH Job Type: Full Time Job Summary: We are looking for a passionate and results-driven Data Analyst to join our team and help enhance customer experiences through actionable insights. The ideal candidate is customer-centric, analytically strong, and adept at transforming data into compelling stories that drive business decisions. Who You Are: Customer-Centric: You are committed to understanding and advocating for the customer, consistently exploring ways to improve their experience. Analytical Powerhouse: You possess robust analytical and problem-solving skills, with the ability to derive insights from complex datasets. Data Storyteller: You can communicate data-driven findings to both technical and non-technical stakeholders, presenting complex data in a clear and engaging way. Collaborative Spirit: You work well in a team setting, collaborating with colleagues across various departments to achieve common goals. Results-Driven: You are focused on delivering measurable outcomes and making a real difference in the customer experience. Tools Required: Qualtrics, Medallia, Call miner Professional Qualifications/Competencies: Bachelors or Master’s Degree or equivalent in a relevant field. Minimum of 2 years of experience in a data analysis role, preferably in a customer experience or marketing context.