168 Qualtrics Jobs - Page 7

Act as a CX champion in engaging clients and internal organization to improve customer experience Lead new business opportunities for CX by building relationship with Sales Leads in Qualtrics and within Merkle & Dentsu Manage and grow key clients across US region through design and delivery of impactful CX programs Develop CX strategy and roadmap including voice of customer feedback system for clients across sectors and across regions Advise clients in improving their customer experience by recommending and providing point of view on customer listening systems – gathering customer insights, driving ROI, optimizing customer touchpoints and channels Lead CX improvement projects and initiatives that positively transform the client’s end- to-end experience Job Description: Overall, 10 years’ experience with minimum 7 to 8 years of CX practitioner/manager/consulting experience managing CX programs and/or delivering CX consulting services Has a strong understanding of good research methodology, survey design and data analysis Must have Executive Presence. Strong decision-making, problem-solving skills, writing and presentation skills Ability to work independently and with a team consisting of executives, project stakeholders and project team members Ability to work effectively with people at all levels in an organization – c-suite to operational leaders to frontline employees Consultative and relationship builder who can quickly understand client needs and requirements Experience facilitating cross-functional team discussions, including well-developed negotiation skills and ability to provide direction while not having direct authority. Effective communication of complex ideas both verbally and in writing Exceptional analytical and problem-solving skills CCXP certification preferred Qualtrics experience preferred Proven track record driving positive change in a complex environment; exceptional change management skills Understands and can teach CX methods and tools Comfortable with fluidity/changes in responsibilities across projects Design and improve experiences for our CX advisory clients. Proficient at methodologies like Program assessment, stakeholder interviews, VoC strategy development, VoC survey design, dashboard design, Insights presentation, Key driver analysis. Knowledge of Governance & Prioritization frameworks, RCA is an added advantage. Partner with our US strategy team/sales/implementation team to design VoC strategy, design & implementation plans. Knowledge of secondary research will be an added advantage Handle logistics for VoC strategy, design & implementation projects, including maintaining organization and timelines among the internal team, scheduling, and planning research engagements, checking data (with the ability and desire to learn how to manage both “up” and “down”). Proficient in understanding dashboard widgets and creating insights summary/PPT for client stakeholders. Play a supporting role for clients on projects and maintain comprehensive notes. Assist with report creation, including writing, analysis, chart and table creation in Excel or PowerPoint. Lead the write-ups of survey questionnaires, writing questions that use clear phrasing and uphold Qualtrics and industry-standard methodologies. Be able to effectively problem solve logistical issues and adjust on the fly. Identify issues and suggest solutions on how to make projects run more smoothly. Bachelor's degree or higher in business strategy, design & implementation 8 - 10 years’ experience within the VoC strategy, design & implementation industry Lead and successfully deliver bespoke research solutions to clients throughout the entire project lifecycle (methodology, design & analysis) Knowledge with Qualtrics XM platform (a plus point) Experience with VoC strategy projects conducted within US regions. Technical aptitude and proficiency in tools like PPT, Excel, Qualtrics platform Analytical thinking, logical reasoning skills, and creative intelligence are essential. Success Criteria: You are an experienced and motivated leader in VoC strategy, design & implementation. In this role, we need you to be naturally curious and have a passion for understanding client problem statements, VoC trends. A high level of motivation and excellent communication skills are required to handle an incredibly diverse slate of work, clients, and team personalities. Flexibility to work on multiple projects, a natural aptitude for organization and deliverable creation are equally important in this fast-paced environment. You have a passion for cross functional collaboration and combining different types of data, learnings & insights. You can deliver amidst the dynamic nature of workload and pace inherent in a client service business. You should have very strong Excel and PowerPoint skills, and can run basic statistical analyses, display the creativity needed for writing effective questionnaires, and be very comfortable multi-tasking. You are academically qualified, have at least 8 to 10 years’ experience within a market research capacity. You have strong personal accountability, work ethic and a positive, “can do” attitude. There is tremendous growth potential in our rapidly growing company and we’re looking for eager people up for the challenge! You should be comfortable to work with clients in the US region with a partial overlap with the EST time zone. Location: Bangalore Brand: Merkle Time Type: Full time Contract Type: Permanent Show more Show less

Job Title: Contact Center Support Engineer Location: Pan India Experience: 3+ Years Job Overview: This agreement applies to the management and enhancement of the following contact center applications: Five9: Cloud contact center software. Clara bridge: Customer experience management platform. Calabrio: Workforce optimization and analytics tool. Discover XM (Qualtrics): Experience management platform. Shelf: Knowledge management platform. The scope of support will cover the follow IT RESPONSIBILITIES IT ensures the technical stability and scalability of contact center platforms, including: Technology Strategy: Develop and execute the shared vision for contact center technology. System Administration: Maintain and support integrations across platforms. Manage upgrades, release support, and incident triaging. Oversee user provisioning, security, and compliance. Show more Show less

ADP is a Fortune 500and named oneofForbes'"Most Innovative Companies" and one of Computer world's "100 Best Places to WorkinIT", weare committed to leading the way in product development and research, empowering you to bring to life the latest innovations that will forever change the way businesses manage their most vital asset, employees. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility. Title: Lead UX Researcher Location: ONEUX Studio, Hyderabad About the Team You will be part of ADP ONEUX team. ONEUX team is responsible for all the digital product experience at ADP. The team influences design thinking, strategy, and execution throughout the customer journey of numerous products, and contributes design leadership and oversight to ADP’s product teams’ understanding of the factors that influence behavior, drive engagement and delight. Bringing passion, empathy and expertise to every engagement, UX drives innovation through discovery, design and optimization of factors that positively influence decision making, bring our clients’ brands to life and ADP’s efficiency and satisfaction. About the Role ADP’s UX Researchers partner with stakeholders in the TRIAD (consisting of UX Designers, Product Owners and Development) throughout the software development lifecycle – from the early planning stages, through product development, and following launch – to ensure that customer considerations influence UX/UI designs intended for current and future product releases. UX Researchers facilitate design thinking sessions and discovery workshops, design and execute ethnographic fieldwork, create and maintain personas and customer journey maps, test proof of concept prototypes and product releases, and deliver research insights and design recommendations as part of Agile teams. The Lead UX Researcher is responsible for: • Helping corporate partners and product owners define a user-centered product vision based on data collected via discovery research, customer interviews, user surveys, etc. • Collaborating with product development teams and UX designers to develop methodologies that test competing design options, validate and refine those options through iterative usability feedback, and ensure high levels of user satisfaction and acceptance through customer validation and benchmarking efforts. • Identifying key user research questions and objectives in partnership with product, design, and engineering triads, and working collaboratively to influence the timing for collecting, delivering and refining user-driven insights and improvements. • Leading research-oriented and usability-driven peer reviews for other UX team members and refine enterprise research guidelines and best practices. • Collaborating on the growth and maintenance of our proprietary customer research panel and engagement with non-proprietary user research and testing communities. Requirements: • 7+ years of UX Research and Testing experience in the application of empirically based insights to design recommendations in client-side or agency-side settings. • Extensive experience with qualitative and quantitative user research, including experimental design, sample selection and recruiting, surveys, focus groups, in-person and remote usability testing, ethnographic field research, and more. • Portfolio containing work samples representing complex system research and user testing outcomes for desktop and mobile experiences. • M.S./ B.Des / M.Des degree in HCI, Human Factors, Psychology, Engineering or a related subject, and practical, hands-on experience conducting research in technology-related fields. Qualifications: The ideal candidate will possess the following: • Passion for research and testing, along with eagerness to collaborate with other creative contributors in Agile project teams. • Ability to productively collaborate with project stakeholders and teams that are both local and geographically distributed, representing a variety of cultures. • Willingness to work both independently and collaboratively with tight deadlines, and multi-task efficiently in high volume, fast paced settings. • Strong communication skills to confidently present to various audience types and seniority levels, and an ability to provide bottom-line insights that help teams realize tangible value and productively execute on research/testing findings. • Strong data collection and analysis skills to be self-sufficient in generating, analyzing and presenting results from quantitative & qualitative research, and an ability to translate complex analyses into straightforward recommendations. • Ability to carry multiple projects simultaneously, either by leading or supporting. • Commitment to best practices, user advocacy, and thought leadership that drive positive outcomes focused on high levels of quality and innovation. The candidate will be able to demonstrate the following skills and capabilities: • User research and usability testing fundamentals across a wide range of digital products and applications for enterprise platforms. • Web Accessibility principles and familiarity with WCAG 2.0 is a plus. • Familiarity or proficiency with remote usability testing tools, such as User Zoom or UserTesting.com, surveying tools such as Qualtrics, and analysis tools. • Represent customer needs through discovery, business process flows, customer journey mapping, persona development, requirements gathering, etc. • Ability to design usability tests, facilitate test sessions and analyze usability data. • Ability to comfortably lead fieldwork and conduct interviews with end users. Show more Show less

Summary Position Summary CBS Shared Services – Analyst/Senior Analyst Dashboards & Automation Team Deloitte Support Services India Private Limited Are you a quick learner? Do you enjoy automating work by building macros in Excel?Is slicing and dicing data your forte? Do you enjoy working on complex data and preparing reports and dashboards in Excel, Tableau, and Power BI? Do you enjoy offering solutions to clients on improving efficiencies? Responsibilities include, but are not limited to: Preparing reports and dashboards in Power BI, Tableau, & Excel Translate conceptual questions into data driven analysis for leaders to take informed decisions Creating timesaver templates and automating recurring actions through Excel macros Automating work for requestors to improve efficiencies and add value Creating dashboards and reports from Qualtrics survey data Creating forms and tables in Access and integrating with SharePoint Creating site pages and site contents (shared documents, lists, libraries, apps) and data entry into lists, forms, etc., in SharePoint Perform additional tasks as required Work location & shift timings Hyderabad office Hybrid model (work from Deloitte office minimum of two days in a week) 2 pm to 11 pm IST Qualifications A bachelor’s degree in statistics, computer science or mathematics with minimum of 2 to 5 years of work experience in data analytic tools Required Professional Skills : Excellent written and verbal communication skills with ability to communicate effectively with clients and leadership Strong time management, listening and comprehension skills to meet client’s expectations on quality and timelines Strong analytical and logical skills with great attention to detail Translate conceptual questions into data driven analysis for leaders to take informed decisions. Experience of metrics and analytics interpretation Coordinate work with other national and local teams virtually and in person Required Technical Skills : Advanced knowledge in Excel in using Power Query, pivots & slicers, graphs, functions & formulae, data validation, conditional formatting, advanced and custom filters, etc. Knowledge in Excel macros would be an addtional asset. Working knowledge in creating reports and dashboards in Power BI/Tableau Preferred Technical Skills : Advanced knowledge in MS SharePoint, PowerApps, SQL, Python and basic knowledge on Gen AI tools Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 191994 Show more Show less

Job Role: Contact Center Systems Administrator Job Location: Pune Work Mode: (Hybrid) L1 – relevant 2 years L2 – relevant 4 year US shift : 9 am to 6 pm EST Monday to Friday. Job description: Primarily system skill: Five9 and Calabrio This agreement applies to the management and enhancement of the following contact center applications: Five9: Cloud contact center software. Clarabridge: Customer experience management platform. Calabrio: Workforce optimization and analytics tool. DiscoverXM (Qualtrics): Experience management platform. Shelf: Knowledge management platform. IT RESPONSIBILITIES: IT ensures the technical stability and scalability of contact center platforms, including: Technology Strategy: Develop and execute the shared vision for contact center technology. System Administration: Maintain and support integrations across platforms. Manage upgrades, release support, and incident triaging. Oversee user provisioning, security, and compliance. Show more Show less

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you’ll be doing... We are looking for a talented CX professional to join our team. In this role you will work closely with stakeholders and other hardworking professionals to research, ideate and define experiences. You will be a proactive, great communicator/collaborator, and contribute to the strategic direction and execution of seamless customer experience in partnership with cross functional teams. Delivering service improvements to improve the customer experience across Verizon. Identifying opportunities to reimagine and revolutionize Customer Experience across Verizon products. Participating in user research and observation of user tasks, integrating these findings with business requirements to transform the user's mental model into the concept. Using Net Promoter Score and other tools to measure improvements over time. Collating and analyzing customer expressions of dissatisfaction and Net Promoter Score feedback, ensure that NPS increases across the organization over time. Participating in Customer Experience focus group sessions with Business and IT leaders. Influencing senior business and IT partners to support and deliver proposed improvements. Charting down customer journeys across various transactions and identifying process gaps and opportunities. Converting data driven use cases into customer experience design. Leveraging intuitive and simple user interfaces for web and mobile solutions, producing storyboards, mock ups and conceptual models. Working across teams to continually eliminate unnecessary processes and continually implement new ways to enhance Customer Experience and to deliver tangible improvements. Leading the ideation of new solutions to meet customer’s changing expectations. Monitoring and forecasting customer experience trends and impacts by doing a market study and research across industry to bring insights on new customer experience trends. Bringing in new design thinking and innovative ideas to enhance customer experience. Where you'll be working... In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. What we’re looking for... You’re curious about new trends and technologies and the game-changing possibilities it creates. You'll research to understand the current state of customer service experiences, learn what they want, and how we can improve. What you build is new but somehow reflects exactly how people prefer to navigate. You understand and balance both the user and the business perspective. You understand and meet the needs of stakeholders and that is your strength while still maintaining your own vision and point of view. You hold the firm belief that different perspectives create the best solutions and groundbreaking new concepts. Knowing what customers want and need, you’ll make recommendations to guide our strategy and implement new ways to make the customer experience even better. You'll Need To Have Bachelor’s degree or four or more years of work experience. Four or more years of relevant work experience. Product Management experience Design experience in Customer facing applications/products. Experience in NPS tracking and improvements. Experience in Design Thinking concepts. Experience in Adobe Analytics, Qualtrics, Tableau and other tools to analyse and enhance customer experience Strong knowledge of industry wide best practices when it comes to customer experience. Even better if you have one or more of the following: A Master's degree in Computer Science or relevant. Experience with UX & Experience in Design. A strong sense of style with impeccable design fundamentals. Ability to manage multiple priorities and meet tight deadlines. Agile experience. Ability to give constructive criticism and challenge co-workers to think at their best. Certification on leading UX skills & Analytics tools #CXONonCDIO If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above. Where you'll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 May be Eligible for Relocation Assistance No Diversity and Inclusion We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more. Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics. Show more Show less

Position Overview: Repro is seeking an experienced Market Research and Analytics Manager to join our growing team in the D2C division. In this role, you will be responsible for driving data-driven insights and strategies that support our marketing, product, and business decision-making processes. The ideal candidate will have a strong background in market research, data analysis, and experience in the eCommerce landscape. You will play a critical role in understanding customer behavior's, market trends, and competitor landscapes to help optimize our business performance. Key Responsibilities: Market Research & Insights: Conduct quantitative and qualitative research to uncover insights into customer behavior's, market trends, and competitive landscape. Leverage customer segmentation and buyer personas to improve marketing strategies and customer engagement efforts. Track and analyze industry trends, customer satisfaction, and sentiment, providing actionable insights to relevant departments. Data Analysis & Reporting: Analyze large datasets from internal and external sources, using tools like SQL, Excel, and analytics platforms to derive meaningful insights. Develop and maintain regular performance reports, dashboards, and ad hoc analysis to support strategic decision-making. Monitor key performance indicators (KPIs) for eCommerce and marketing performance, making recommendations to optimize business performance. Strategic Recommendations: Partner with cross-functional teams (marketing, product, sales, etc.) to develop actionable recommendations that improve customer acquisition, retention, and conversion rates. Collaborate with product and marketing teams to evaluate new product opportunities, pricing strategies, and promotional campaigns. Competitive & Market Intelligence: Monitor and analyze competitors’ activities, product offerings, and marketing strategies. Conduct SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis and provide strategic recommendations based on market intelligence. Tool and Methodology Development: Develop and implement research methodologies and best practices to ensure accurate, reliable, and actionable insights. Evaluate and recommend tools and technologies to streamline market research and data analytics processes. Experience and Skills required: Experience: 4-8 years of experience in market research and data analytics, preferably in the eCommerce or digital marketing industry. Experience with large-scale data analysis and consumer insights in a fast-paced, dynamic environment. Education: Bachelor’s or master’s degree in marketing, Data Science, or a related field. Technical Skills: Strong proficiency in data analysis tools (Excel, Google Analytics, SQL, etc.). Experience with data visualization tools (e.g., Tableau, Power BI). Familiarity with market research tools (e.g., SurveyMonkey, Qualtrics, Nielsen, etc.). Analytical Thinking & Problem-Solving: Ability to think critically and translate data into actionable insights. Strong problem-solving skills and ability to adapt to changing market conditions. Communication & Collaboration: Excellent communication skills, both written and verbal, with the ability to present complex data insights to non-technical stakeholders. Strong collaboration skills, with the ability to work effectively across teams and departments. Show more Show less

About us Bain & Company is a global consultancy that helps the world’s most ambitious change makers define the future. Across 65 offices in 40 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition and redefine industries. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry. In 2004, the firm established its presence in the Indian market by opening the Bain Capability Center (BCC) in New Delhi. The BCC is now known as BCN (Bain Capability Network) with its nodes across various geographies. BCN is an integral and largest unit of (ECD) Expert Client Delivery. ECD plays a critical role as it adds value to Bain's case teams globally by supporting them with analytics and research solutioning across all industries, specific domains for corporate cases, client development, private equity diligence or Bain intellectual property. The BCN comprises of Consulting Services, Knowledge Services and Shared Services. Who you will work with The CoE has fast-paced, dynamic environment with continuous innovation and learning. We offer multitude of professional development opportunities for those who like to problem-solve in an analytical environment. The COE provides a truly global experience with opportunity to work with experts, Bain teams and clients across the world in an inclusive, collaborative and fun-loving team culture. There are also global transfer opportunities for high performers. This role is based out of the Marketing and Customer Experience (MCX) team in the broader Capabilities cluster. MCX team works on building and deploying analytical solutions pertaining to Bain’s Customer Practice, delivering quality analysis and generating strong business insights in the Marketing and Customer Experience (MCX) domain. The team primarily helps Bain case teams, across geographies and industries, solve critical client issues by applying battle-proven diagnostics/ solutions that can identify client pain points related to marketing, brand, and customer strategy. They also play a significant role in creating, testing, and contributing to the proprietary products and Bain IP within the domain, in close collaboration with Customer Practice leadership What you’ll do Customer CoE Managers lead multiple teams while doing case delivery for clients or IP development. They handle multiple stakeholders while working closely with expert partners, case teams across geographies and industries with focus on M/CX related projects. Managers bring specialized knowledge to MCX product(s) in development of related IP/ tools as well as leading end client/case delivery . They play a key role in driving the team’s overall answer, client communication, planning etc. A manager acts as a strategic Leader who takes responsibility developing team members for key leadership roles in BCN teams. He/she provides feedback and coaches Project Leaders on task execution and role. They provide significant direction and support to resolve complex issues/conflicts and effectively manage client and team . Customer CoE manager would also contribute in other CoE initiatives such as recruiting, training, business strategy etc. He/ she may be required to travel to client or case team locations on need basis Leads multiple teams comprising of Project Leaders/ Associates/Analysts to execute multiple cases or IP development simultaneously Understand client needs and situations and adapt to case expectations . Show ability to resolve complex issues across work streams. Is proficient at identifying and deploying relevant resources and analytical tools while ensuring timely, high quality, error-free analysis and output produced by the team Effectively manages client and team meetings and deliver clear and professional presentations to the senior case team members, practice stakeholders across the Bain teams as well as Bain clients. Brainstorm with the CoE Director , practice manager, expert partner as required on various strategic aspects for IP/product development as well as CoE learning and professional development. Provide coaching and mentoring to their teams . Consistently provide responsible feedback in all interactions; recognizes team’s professional development needs and provide feedback toward constant improvement. Ensure a consistent and positive team experience by managing expectations between case teams/clients and BCN teams Participate in COE resource planning, recruitment and development About you Candidates should be graduate/post-graduate in statistics /analytics/ MBA with strong academic records and a minimum of 8 years of industry experience in market research, data analytics or consulting with customer / marketing analytics exposure. Candidates should possess excellent analytical, work planning, communication and team skills. Prior experience with project management, team management, coaching and mentoring is important. Strong understanding of M/CX domain as well as the broader business context, including marketing trends, customer behaviors, and financial impact Technical skills (good to have): Hands on experience with CX tools (e.g., Qualtrics, Incquery) and concepts (Loyalty, Customer journeys, benchmarking, primary research) OR Hands on experience with digital marketing tools (e.g., SEMRush, Similarweb, Sensortower, etc.). and concepts (media spend, SEO/ SEM, traffic/ channel analysis) Experience with any of the following topics is a plus – survey-based tools and analytics, diagnostics, data analytics and LLMs/ Gen AI Working proficiency in data visualization tools (Tableau, Power BI) is a plus. Strong skills in Python, Microsoft Excel and PowerPoint is required. Proficiency and experience in other ETL or analytical tools (SQL, R, SAS, Tableau or Alteryx) will be preferred. What makes us a great place to work We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility. We are currently ranked the #1 consulting firm on Glassdoor’s Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 12 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents .. Show more Show less

Job Description Your primary role: Director of Data Management & Delivery will lead a newly established team within Research Partnership, overseeing the end-to-end data lifecycle to enhance efficiency, quality, and cost-effectiveness. This role will be responsible for managing the Scripting, Data Processing, and Data Delivery & Dashboard teams, ensuring seamless survey execution, accurate data processing, and impactful data visualization. The Director will drive strategic initiatives to optimize in-house capabilities, streamline workflows, and support the broader business with high-quality, actionable insights. This is a pivotal role for someone with a strong technical background in market research data operations and a passion for innovation and process improvement. Core, but not exclusive, responsibilities will include: Establishing, shaping and leading the Data Management & Delivery Team, driving efficiency, innovation, and cost savings by transitioning data operations in-house. Developing and implementing a strategic vision for the division, ensuring alignment with business objectives and market research best practices. Overseeing the Scripting, Data Processing, and Data Delivery & Dashboard teams, fostering a culture of collaboration, excellence and continuous improvement. Ongoing recruitment for the team Defining and optimizing workflows, processes, and quality control measures to ensure high standards of data accuracy and efficiency. Ensuring seamless integration between survey programming, data processing, and data visualization to deliver high-quality insights to clients. Monitoring project timelines and resource allocation, ensuring efficient turnaround times and workload balance across teams. Identifying and implementing best-in-class tools, technologies, and automation solutions to enhance data management capabilities. Working closely with internal stakeholders and teams to understand business needs and developing scalable solutions for data handling, reporting, and dashboarding. Ensuring compliance with industry regulations and data security best practices. Partnering with research, project management, analytics and client service teams to ensure seamless data delivery that meets client expectations. Acting as a key point of contact for internal teams and senior leadership regarding data management strategy and execution. Establishing and providing training and guidance to internal teams on best practices for data collection, processing, and visualization. Tracking and analyzing key performance metrics to measure efficiency, accuracy, and overall impact of the division. Driving a culture of continuous learning and professional development within the team. Identifying opportunities for further cost savings and efficiency improvements in data operations. About You Your skills and experience: Technical & Industry Expertise Extensive experience in healthcare market research data operations, including survey scripting, data processing, tabulations, open-ended coding, and data visualization. Strong knowledge of survey programming tools (e.g., Decipher, Confirmit, Qualtrics, or similar). Expertise in data processing and tabulation software (e.g., SPSS, Q, Quantum, Dimensions, or equivalent). Familiarity with dashboarding and data visualization tools (e.g., Power BI, Tableau, or other BI platforms). Understanding of data security, compliance, and industry regulations (e.g., GDPR, HIPAA). Leadership & Management Proven experience in building and leading data-focused teams, preferably in a market research setting. Strong ability to develop and execute strategic initiatives, driving efficiency and cost savings. Experience in hiring, training, and mentoring technical teams, fostering professional growth and innovation. Ability to collaborate with cross-functional teams, including researchers, analysts, and client-facing teams. Process Optimization & Problem-Solving Demonstrated ability to streamline workflows, optimize processes, and implement automation to improve efficiency and data accuracy. Strong problem-solving and analytical skills, with a focus on data-driven decision-making. Experience in project management, ensuring timely delivery of high-quality data outputs. Communication & Stakeholder Engagement Excellent communication skills, with the ability to translate complex technical concepts into clear, actionable insights for non-technical stakeholders. Experience in working with senior leadership and clients, ensuring data solutions align with business needs. Education & Professional Background Bachelor’s or Master’s degree in Data Science, Statistics, Market Research, Business Analytics, or a related field. 15+ years of experience in market research data management, with at least 5 years in a leadership role. Experience in an agency or supplier-side environment preferred. Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others. Show more Show less

Job Description Your primary role: Director of Data Management & Delivery will lead a newly established team within Research Partnership, overseeing the end-to-end data lifecycle to enhance efficiency, quality, and cost-effectiveness. This role will be responsible for managing the Scripting, Data Processing, and Data Delivery & Dashboard teams, ensuring seamless survey execution, accurate data processing, and impactful data visualization. The Director will drive strategic initiatives to optimize in-house capabilities, streamline workflows, and support the broader business with high-quality, actionable insights. This is a pivotal role for someone with a strong technical background in market research data operations and a passion for innovation and process improvement. Core, but not exclusive, responsibilities will include: Establishing, shaping and leading the Data Management & Delivery Team, driving efficiency, innovation, and cost savings by transitioning data operations in-house. Developing and implementing a strategic vision for the division, ensuring alignment with business objectives and market research best practices. Overseeing the Scripting, Data Processing, and Data Delivery & Dashboard teams, fostering a culture of collaboration, excellence and continuous improvement. Ongoing recruitment for the team Defining and optimizing workflows, processes, and quality control measures to ensure high standards of data accuracy and efficiency. Ensuring seamless integration between survey programming, data processing, and data visualization to deliver high-quality insights to clients. Monitoring project timelines and resource allocation, ensuring efficient turnaround times and workload balance across teams. Identifying and implementing best-in-class tools, technologies, and automation solutions to enhance data management capabilities. Working closely with internal stakeholders and teams to understand business needs and developing scalable solutions for data handling, reporting, and dashboarding. Ensuring compliance with industry regulations and data security best practices. Partnering with research, project management, analytics and client service teams to ensure seamless data delivery that meets client expectations. Acting as a key point of contact for internal teams and senior leadership regarding data management strategy and execution. Establishing and providing training and guidance to internal teams on best practices for data collection, processing, and visualization. Tracking and analyzing key performance metrics to measure efficiency, accuracy, and overall impact of the division. Driving a culture of continuous learning and professional development within the team. Identifying opportunities for further cost savings and efficiency improvements in data operations. About You Your skills and experience: Technical & Industry Expertise Extensive experience in healthcare market research data operations, including survey scripting, data processing, tabulations, open-ended coding, and data visualization. Strong knowledge of survey programming tools (e.g., Decipher, Confirmit, Qualtrics, or similar). Expertise in data processing and tabulation software (e.g., SPSS, Q, Quantum, Dimensions, or equivalent). Familiarity with dashboarding and data visualization tools (e.g., Power BI, Tableau, or other BI platforms). Understanding of data security, compliance, and industry regulations (e.g., GDPR, HIPAA). Leadership & Management Proven experience in building and leading data-focused teams, preferably in a market research setting. Strong ability to develop and execute strategic initiatives, driving efficiency and cost savings. Experience in hiring, training, and mentoring technical teams, fostering professional growth and innovation. Ability to collaborate with cross-functional teams, including researchers, analysts, and client-facing teams. Process Optimization & Problem-Solving Demonstrated ability to streamline workflows, optimize processes, and implement automation to improve efficiency and data accuracy. Strong problem-solving and analytical skills, with a focus on data-driven decision-making. Experience in project management, ensuring timely delivery of high-quality data outputs. Communication & Stakeholder Engagement Excellent communication skills, with the ability to translate complex technical concepts into clear, actionable insights for non-technical stakeholders. Experience in working with senior leadership and clients, ensuring data solutions align with business needs. Education & Professional Background Bachelor’s or Master’s degree in Data Science, Statistics, Market Research, Business Analytics, or a related field. 15+ years of experience in market research data management, with at least 5 years in a leadership role. Experience in an agency or supplier-side environment preferred. Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others. Show more Show less

Description Are you Customer obsessed, eager to create opportunities and influence business decisions to improve the customer experience across our different Amazon businesses? Customer Experience and Business trends (CXBT) is looking for a Customer Journey Insights (CJI) Program Manager to join our Global Capability team based in Bangalore. As a CJI Program Manager, you will contribute to multiple end-to-end market research projects (both quantitative and qualitative) globally each year, across a variety of business and stakeholder groups. You will be responsible for maintaining rigorous quality control, implementing process optimizations and upskilling the team on advanced survey analytics, statistical analyses and data visualization techniques. In addition to delivering projects, you will influence our service roadmap for India, and will continuously innovate and build new processes and research methodologies in an effort to better serve the Amazon business teams and our customers worldwide. Key job responsibilities Planning And Execution Plan and forecast for different projects as per the roadmap Own resource allocation and manage E2E operations/execution of the project Prioritize and manage adhoc requests as per Operational/business goals Quality Assurance And Oversight Implement rigorous quality control mechanisms for all project deliverables, including survey programming, data cleaning, and data tables creation Review and validate team members’ outputs before they are submitted to stakeholders, ensuring a consistently high standard of work Enhance Team's Technical Capabilities Introduce newer tools and technologies to improve the efficiency and capabilities of the team Implement process improvements and automation to enhance the scalability of the support service Mentor and coach, the team members to enhance their technical skills and problem-solving capabilities Service Expansion And Innovation Identify opportunities to expand the scope of current team’s support beyond existing tasks E.g., Advanced Survey Analytics, data visualization, dashboard creation etc Stakeholder Management Serve as the primary point of contact for business teams and proactively manage stakeholder expectations and address any concerns or issues Regularly gather feedback to continuously enhance the CJI support offering Team Leadership And Development Manage and mentor the team, providing coaching and training to develop their skills e.g. advanced survey programming, statistical analysis, data visualization techniques Optimize team capacity and bandwidth to ensure timely delivery of projects while not overloading associates About The Team Customer Experience & Business Trends (CXBT) is an organization made up of a diverse suit of functions dedicated to deeply understand and improving Customer Experience, globally. We are a team of builders that develop products, services, ideas and various ways of leveraging data to influence products and service offerings - for almost every business at Amazon - for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers). Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical & non-technical approaches and stay aware of industry & business trends. We are a global team, made up of a diverse set of profiles, skills & backgrounds - including Product Managers, Software Developers, Computer Vision Experts, Solution Architects, Data Scientists, Business Intelligence Engineers, Business Analytics, Risk Managers & more. Basic Qualifications 5+ years of program or project management experience 5+ years of working cross functionally with tech and non-tech teams experience Bachelor's degree in Marketing, Statistics, Economics, computer science or a related field 5+ years of experience working in the survey scripting and data processing teams of vendors such as Qualtrics, Dynata, Kantar Proficiency in programming languages like JavaScript, SQL, and Python Survey programming and Data processing Expertise including complex logics and cross tabulation tools (Eg: Q software, QuestionPro, Qualtrics etc ) Strong Analytical skills – has ability to start from ambiguous problem statements, identify and access relevant data, make appropriate assumptions, perform insightful analysis and draw conclusion relevant to the business problem Communication skills – Demonstrated ability to communicate complex technical problems in simple plain stories. Ability to present information professionally & concisely with supporting data Ability to work in a fast-paced business environment and demonstrated track record of project delivery for large, cross-functional projects with evolving requirements Preferred Qualifications Masters degree in Business, Marketing, Statistics, Computer Science, Data Science, Mathematics or related field Knowledge of how to improve code quality and optimizes BI processes (e.g. speed, cost, reliability) Experience using very large datasets 3+ years of People management experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ASSPL - Karnataka Job ID: A2856787 Show more Show less

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. We are in search of a Business Applications Administrator to take ownership of and manage innovation and implementation of tooling initiatives across our Safety Operations teams. The goal is to have a forward thinking team member to manage implementation and changes (incremental, reworking) systematically while identifying and coordinating improvements. We envision building a premier suite of agent tooling, with this role playing a critical role in driving innovation and operational excellence within our organization. You Will Administer applications, including implementation and configuration changes, to support 24/7 operations (example applications: Zendesk, Playvox, Absorb, Qualtrics, and others). Analyze, provide feedback, translate and maintain business requirements and processes into technical requirements, and manage implementation in coordination with the Trust and Safety teams, including new functionality and tooling evaluation. Work with external and internal teams to identify, analyze, and resolve issues, questions, and desired changes involving the suite of tools including before problems arise. Collaborate with peers and incident management team(s) to ensure all protocols are diligently followed Multi-task and manage changing and possibly conflicting priorities to meet the demands of internal and external customers Support the strategic goals of Safety Operations You Have 2+ years of experience in CRM, IVR, LMS, Knowledge Management tools, live channel support systems, integrations, and database administration. 2+ yrs of experience owning the end-to-end implementation, instrumentation, and integration of front and back-office applications. Ability to use data to identify and lead decision making for process improvements to enhance operational efficiencies. Experience collaborating and communicating effectively with management, multiple business units, and product development teams. You Are Innovative: You proactively identify emerging risks and execute on out of the box ideas to achieve goals. Analytical: Excited to investigate large, ambiguous problems, and measure the problems and the solutions. Proactive Problem Solver: You anticipate potential problems and take proactive and decisive action to solve them. Team-oriented: You lift up your peers and find ways to make the team stronger. Roles that are based in our San Mateo, CA Headquarters are in-office Tuesday, Wednesday, and Thursday, with optional in-office on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations for all candidates during the interview process. Show more Show less

Solution Expert, HRIS Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Wärtsilä Information Management (IM) is a global organization of more than 350 IT professionals who work together to deliver best-in-class IT services in Wärtsilä. IM is responsible for operating and developing the ICT landscape, and in addition is a strategic partner to our businesses, driving innovation to accelerate growth of digital solutions. We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. Together, we can create new business opportunities and more sustainable future that we can all be proud of. Want to join the ride? Job Description Solution Expert, HRIS Introduction We are looking for a skilled and experienced HRIS Expert to join the Wärtsilä Information Management (IM) organisation. The main responsibility is ensuring our global HR systems are operational which helps in global HR annual clock activities (e.g. merit review) are carried out. You will be working closely together with your HRIS colleagues, the broader HR Tech Solutions team and HR stakeholders. This position is based in IM’s India Delivery Centre Mumbai, India and reports to Manager, Integration, API & HRTech delivery Services. A matrix manager within HR Tech Solutions will oversee and support the daily operations. About the Position The Solution Expert, HRIS (HR information systems) role is all about ensuring smooth running of our Global HR systems by providing technical support, and managing HR Processes, while adhering to data security and regulatory compliance. In this role, you will: Perform system administration, technical configuration and maintenance tasks such as mass uploads, central changes, large organizational changes and administrative system backend changes etc. for the Global HR systems e.g., SuccessFactors, Cornerstone, Centric and Qualtrics. Participate and collaborate in various HR initiatives and development project as HRIS subject matter expert. Ensure systems are functioning optimally and that data integrity is maintained. Technically configure and enable annual HR specific activities, such as merit and performance & development processes. Troubleshoot technical issues, identify and document root causes, and transfer advance cases to higher level support team. Support and consult HR users with HR systems related queries. Generate regular and ad-hoc reports from the HRIS to support HR decision-making. Identify, propose, and implement process improvements to enhance efficiency and effectiveness of the HRIS. Stay up-to-date with the latest HRIS technologies and best practices. About You You are a technology and solution-oriented systems expert, who is not afraid to learn something new every day. To be successful in this role, we expect you to: Be experienced in SuccessFactors (our core master data system) and other HR systems, wanting to continuously develop your system expertise. Be proactive about continuously improving our systems and ways of working Take on things you have never done before, but enjoy some routine work every now and then Be service-minded. If you don’t know something, you will for sure find it out! Be a strong team player as the HRIS team collaborates heavily together Have strong problem-solving/analytical skills with attention to detail and a high level of accuracy Take data privacy and compliance seriously Be able to work in a dynamic organization by balancing multiple priorities Qualifications and experience: Overall 5 years of IT experience, including 3 years of proven experience as HRIS expert or in similar role. Bachelors’ degree or Post Graduations in Information Technology, Computer Science, or other relevant HR systems degree. Proven experience working with SuccessFactors as HRIS system. Having experience in other HR systems e.g., Cornerstone, Centric, and Qualtrics etc. is an advantage. Proficiency in data management and security, and very good understanding of integrations in HRIS Experience in MS Office for data preparation and reporting using Excel and PowerPoint. Strong communication and interpersonal skills Ability to work independently and as part of a team Excellent verbal and written communication skills in English Last application date: 27.05.2025 At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

We are seeking a Customer Experience (CX) Research Specialist to join our dynamic Innovation Studio. In this role, you will serve as the right-hand to the Experience Strategist, delivering research, insights, and curated inspiration that drive customer-centric innovation. You’ll combine research rigor with creativity, helping uncover customer needs, market opportunities, and experience best practices across industries such as Telecom, B2B, and MarTech. Responsibilities Research and DiscoveryConduct qualitative and quantitative research to understand customer behaviors, needs, motivations, and pain points.Perform competitor and market landscape analyses with a focus on Telecom, B2B, and Marketing Technology industries.Support primary research activities, including survey design, customer interviews, and usability testing.Insights Curation and AnalysisCurate relevant case studies, customer journey maps, industry reports, and customer experience benchmarks.Analyze research findings to extract actionable insights and strategic recommendations.Prepare research briefs, trend reports, and insight summaries for use by the Experience Strategist and broader studio team.Strategic SupportAssist in designing and preparing workshop materials, innovation frameworks, and ideation session inputs.Collaborate with the Experience Strategist to translate research into opportunity areas and CX strategies.Help visualize insights through charts, infographics, and storytelling formats to enhance strategic presentations.Operational Excellence Maintain an organized and up-to-date research and inspiration library for the studio. Track and manage research project timelines and deliverables to ensure alignment with broader strategic initiatives. Qualifications 5+ years of experience in research, insights, customer experience, UX research, Design, or related fields.Strong skills in qualitative and quantitative research methodologies.Comfortable gathering, analyzing, and synthesizing large amounts of data into clear narratives.Familiarity with customer journey mapping, persona development, and experience frameworks.Experience using research and insights tools such as:Survey and feedback platforms (e.g., Qualtrics, Medallia, SurveyMonkey)Journey orchestration and CX platforms (e.g., Salesforce, Adobe Experience Cloud, Genesys)Analysis and visualization tools (e.g., Excel, Tableau, Adobe, Power BI, Airtable)Collaboration and documentation tools (e.g., Miro, Confluence)Excellent written, visual, and verbal communication skills.Highly organized, proactive, and passionate about delivering exceptional customer experiences. Preferred Industry experience or familiarity with Telecom, B2B business models, or the MarTech ecosystem.Background in CX, Design, Innovation Strategy, or UX Research.Familiarity with design thinking, agile methodologies, or human-centered design processes.Ability to work in a fast-paced, ambiguous environment and manage multiple priorities.

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you’ll be doing... We are looking for a talented CX professional to join our team. In this role you will work closely with stakeholders and other hardworking professionals to research, ideate and define experiences. You will be a proactive, great communicator/collaborator, and contribute to the strategic direction and execution of seamless customer experience in partnership with cross functional teams. Delivering service improvements to improve the customer experience across Verizon.Identifying opportunities to reimagine and revolutionize Customer Experience across Verizon products.Participating in user research and observation of user tasks, integrating these findings with business requirements to transform the user's mental model into the concept.Using Net Promoter Score and other tools to measure improvements over time.Collating and analyzing customer expressions of dissatisfaction and Net Promoter Score feedback, ensure that NPS increases across the organization over time.Participating in Customer Experience focus group sessions with Business and IT leaders.Influencing senior business and IT partners to support and deliver proposed improvements.Charting down customer journeys across various transactions and identifying process gaps and opportunities.Converting data driven use cases into customer experience design.Leveraging intuitive and simple user interfaces for web and mobile solutions, producing storyboards, mock ups and conceptual models.Working across teams to continually eliminate unnecessary processes and continually implement new ways to enhance Customer Experience and to deliver tangible improvements.Leading the ideation of new solutions to meet customer’s changing expectations.Monitoring and forecasting customer experience trends and impacts by doing a market study and research across industry to bring insights on new customer experience trends.Bringing in new design thinking and innovative ideas to enhance customer experience. Where you'll be working... In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. What we’re looking for... You’re curious about new trends and technologies and the game-changing possibilities it creates. You'll research to understand the current state of customer service experiences, learn what they want, and how we can improve. What you build is new but somehow reflects exactly how people prefer to navigate. You understand and balance both the user and the business perspective. You understand and meet the needs of stakeholders and that is your strength while still maintaining your own vision and point of view. You hold the firm belief that different perspectives create the best solutions and groundbreaking new concepts. Knowing what customers want and need, you’ll make recommendations to guide our strategy and implement new ways to make the customer experience even better. You'll Need To Have Bachelor’s degree or four or more years of work experience.Four or more years of relevant work experience.Product Management experienceDesign experience in Customer facing applications/products.Experience in NPS tracking and improvements.Experience in Design Thinking concepts.Experience in Adobe Analytics, Qualtrics, Tableau and other tools to analyse and enhance customer experienceStrong knowledge of industry wide best practices when it comes to customer experience. Even better if you have one or more of the following: A Master's degree in Computer Science or relevant.Experience with UX & Experience in Design.A strong sense of style with impeccable design fundamentals.Ability to manage multiple priorities and meet tight deadlines.Agile experience.Ability to give constructive criticism and challenge co-workers to think at their best.Certification on leading UX skills & Analytics tools If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above. Where you'll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 May be Eligible for Relocation Assistance No Diversity and Inclusion We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more. Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you’ll be doing... We are looking for a talented CX professional to join our team. In this role you will work closely with stakeholders and other hardworking professionals to research, ideate and define experiences. You will be a proactive, great communicator/collaborator, and contribute to the strategic direction and execution of seamless customer experience in partnership with cross functional teams. Delivering service improvements to improve the customer experience across Verizon.Identifying opportunities to reimagine and revolutionize Customer Experience across Verizon products.Participating in user research and observation of user tasks, integrating these findings with business requirements to transform the user's mental model into the concept.Using Net Promoter Score and other tools to measure improvements over time.Collating and analyzing customer expressions of dissatisfaction and Net Promoter Score feedback, ensure that NPS increases across the organization over time.Participating in Customer Experience focus group sessions with Business and IT leaders.Influencing senior business and IT partners to support and deliver proposed improvements.Charting down customer journeys across various transactions and identifying process gaps and opportunities.Converting data driven use cases into customer experience design.Leveraging intuitive and simple user interfaces for web and mobile solutions, producing storyboards, mock ups and conceptual models.Working across teams to continually eliminate unnecessary processes and continually implement new ways to enhance Customer Experience and to deliver tangible improvements.Leading the ideation of new solutions to meet customer’s changing expectations.Monitoring and forecasting customer experience trends and impacts by doing a market study and research across industry to bring insights on new customer experience trends.Bringing in new design thinking and innovative ideas to enhance customer experience. Where you'll be working... In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. What we’re looking for... You’re curious about new trends and technologies and the game-changing possibilities it creates. You'll research to understand the current state of customer service experiences, learn what they want, and how we can improve. What you build is new but somehow reflects exactly how people prefer to navigate. You understand and balance both the user and the business perspective. You understand and meet the needs of stakeholders and that is your strength while still maintaining your own vision and point of view. You hold the firm belief that different perspectives create the best solutions and groundbreaking new concepts. Knowing what customers want and need, you’ll make recommendations to guide our strategy and implement new ways to make the customer experience even better. You'll Need To Have Bachelor’s degree or four or more years of work experience.Four or more years of relevant work experience.Product Management experienceDesign experience in Customer facing applications/products.Experience in NPS tracking and improvements.Experience in Design Thinking concepts.Experience in Adobe Analytics, Qualtrics, Tableau and other tools to analyse and enhance customer experienceStrong knowledge of industry wide best practices when it comes to customer experience. Even better if you have one or more of the following: A Master's degree in Computer Science or relevant.Experience with UX & Experience in Design.A strong sense of style with impeccable design fundamentals.Ability to manage multiple priorities and meet tight deadlines.Agile experience.Ability to give constructive criticism and challenge co-workers to think at their best.Certification on leading UX skills & Analytics tools If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above. Where you'll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 May be Eligible for Relocation Assistance No Diversity and Inclusion We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more. Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.

Job Description Application Consultants understand the client business process, current and future, and map it to the technologies being used, giving a demarcation of what can be achieved through a standard implementation and what would need customizations or extensions to be done to the application. They may functionally customize the application, partner with application developers to design application enhancements and extensions, and work with business users to implement process changes. Job Description - Grade Specific Individual should be able to conceptualize a business or technical solution leveraging colleagues and partners and must mastered at least one methodology in-depth and have an advanced knowledge of one or more business domains, and one or more SaaS or package software solutions. This role has wide knowledge of industry innovations and competitor activity and actively engage in, and contribute to, internal and external knowledge developments. Individual has the solution knowledge and consulting skills to lead process improvements, “as-is/ to-be” analysis on business processes and/ or IT and can advise clients on the implementation of one or more package modules. This role is responsible for workshop facilitation, integration testing and user acceptance testing. Individual is seen as active member within technology communities. Certifications: maintain certifications on Saas or Package Based solution and relevant methodology​ Skills (competencies) Active Listening AMDOCS (ACC) AMDOCS (Clarify) AMDOCS (Enabler) Analytical Thinking APEX Aprimo Configuration Aprimo Customization Aprimo Functional BA Aprimo Reports Aprimo Testing Apsona for Salesforce Assertiveness Brandwatch Business Acumen Client Centricity Collaboration Coupa Critical Thinking D365 CE Dynamics 365 for Marketing Dynamics CRM 2011 Dynamics CRM 3.0 Dynamics CRM 4.0 Dynamics CRM Online Dynamics CRM Services EMIND - PAYROLL EMIND - Personnel Administration Empathy Employee Management Self-Service (ESS/MSS) Facilitation Field Service Force.com GlobalWebIndex HighRadius inconsoWMS X Influencing Infor Birst Infor EAM Infor ERG Infor ION Infor M3 Infor WFM Ivalua JDA - Allocation JDA - Enterprise Planning JDA - Floor & Space Planning JDA - Intactix Knowledge Base JDA - Master Planning JDA - Merchandise Mgmt System JDA - Monitor JDA - Planogram Generator JDA - SCPO JDA - Sequencing JDA - TM and Logistics JDE Financials JDE Manufacturing JDE Order Management JDE Projects (Project Mgmt) JDE SC Planning & Exe-Logistic JDE Supply Mgmt (Procurement) K-System Learning Mindset Lightning Design System Maximo Functional Maximo TSRM Meridium Enterprise APM MS Dynamics Portals Netsuite - GL/AR/AP/JE Netsuite - Business Analytics Netsuite - Case Management Netsuite - E-Commerce Netsuite - Manufacturing Netsuite - Procurement Netsuite - Retail Management Netsuite - SaaS Integration OpenText for SAP Oracle CRM Cloud Oracle Financials Cloud Oracle HCM Cloud Global Core HCM Oracle HCM Cloud Talent Management Oracle Manufacturing Cloud Oracle Order Management Cloud Oracle Procurement Cloud Oracle Project Portfolio Management Cloud Oracle Sales Cloud Oracle Supply Chain Management Cloud PeopleNet - ADB PeopleNet - Payroll PeopleNet - Performance Management PeopleNet - Personnel Administration Peoplenet - PRL PeopleNet - RAM-DL PeopleNet - Recruitment PeopleNet - Trainning Proactiveness Problem Solving Project Management Relationship-Building Requirements Gathering S/4HANA - Planning and Detailed Scheduling S/4HANA EHSM - Environment Management- Emission Management SAFe Sales Cloud Salesforce (Functional) Salesforce Billing Salesforce Classic Salesforce Commerce Cloud Salesforce CPQ Salesforce Einstein Salesforce Experience Cloud Salesforce Field Services Lightning Salesforce Gearset Salesforce Health Cloud Salesforce Heroku Salesforce LWC Salesforce Manufacturing Cloud Salesforce Marketing Cloud Salesforce Pardot Salesforce Privacy Center Salesforce Service Cloud Salesforce SFDX Salesforce Work.com Salesforce Zuora SAP ACM - Agricultural Contract Management SAP AFS - Apparel and Footware SAP Ariba SAP BRIM Functional SAP CAR – Customer Activity Repository SAP CFM - Corporate Finance Mgt SAP Concur SAP Core Banking SAP Core Insurance SAP CRM Customer Relationship Management SAP CS - Customer Service SAP CX - Commerce Cloud SAP CX - Commission (Callidus) SAP CX - CPQ (Callidus) SAP CX - Customer Data Cloud SAP CX - Marketing Cloud SAP CX - Qualtrics SAP CX - Sales Cloud SAP CX - SAP Emarsys Customer Engagement Implementation SAP CX - Service Cloud SAP DMS - Document Management System SAP EAM - Enterprise Asset Management SAP ECC - Controlling (CO) SAP ECC - Financial Accounting (FI) SAP ECC - Plant Maintenance (PM) SAP ECC - Quality Management (QM) SAP ECC - Sales and Distribution (SD) SAP ECC HCM SAP ECC Project Systems (PS) SAP ECC Treasury (TR) SAP EM - Event Management SAP Enable Now SAP Environment Health Safety (EHS) SAP FI-CA Contract Accounting SAP Fieldglass SAP File Lifecycle Management SAP FM - Funds Management SAP for Automotive SAP for Oil & Gas - Downstream SAP for Oil & Gas - Upstream SAP FSCD SAP FSCM SAP GTS - Global Trade Services SAP IBP - Integrated Business Planning SAP IM - Investment Management SAP IS-Retail SAP IS-Utilities (ISU) - Functional SAP Logistic Execution System (LES) SAP LP - Liquidity Planner SAP MII - SAP Manufacturing Integration and Intelligence SAP MM - Material Management SAP PaPM - Profitability and Performance Management SAP PLM - Product Lifecycle Management SAP PRA/JVA SAP Predictive Maintenance and Service SAP Product Footprint Management SAP Public Sector Collection and Disbursement (PSCD) SAP Public Sector Management (PSM) SAP RE - Real Estate Management SAP Responsible Design & Production SAP RPM Resource Portfolio Management SAP S/4HANA - Asset Management SAP S/4HANA - Extended Warehouse Management SAP S/4HANA - Finance SAP S/4HANA - Human Capital Management SAP S/4HANA - Inventory SAP S/4HANA - Maintenance Management SAP S/4HANA - Management Accounting SAP S/4HANA - Manufacturing SAP S/4HANA - Portfolio and Project Management SAP S/4HANA - Product Engineering SAP S/4HANA - Quality Management SAP S/4HANA - Sales SAP S/4HANA - Sourcing and Procurement SAP S/4HANA - Transportation SAP S/4HANA - Warehouse Management SAP S/4HANA Central Finance SAP S/4HANA Cloud - Manufacturing SAP S/4HANA Cloud for Product Compliance SAP S/4HANA Field Service Management (CoreSystems) SAP S/4HANA for Fashion SAP S/4HANA Group Reporting (FIN-CS) SAP S/4HANA Production Operations SAP S/4HANA Service SAP S/4HANA Supply Chain SAP S/4HANA Treasury SAP SCM Advanced Planning and Optimization (APO) SAP SD - Transport Management SAP SRM - Supplier Relationship Management SAP SuccessFactors - Compensation Management SAP SuccessFactors - Dell Boomi SAP SuccessFactors - Employee Central SAP SuccessFactors - Employee Central Payroll SAP SuccessFactors - Learning SAP SuccessFactors - Onboarding SAP SuccessFactors - Performance and Goal Management SAP SuccessFactors - Recruiting SAP SuccessFactors - Reporting SAP SuccessFactors - Succession and Development SAP SuccessFactors - Variable Pay SAP SuccessFactors - Workforce Planning and Analytics SAP Sustainability Control Tower SAP TPM - Trade Promotion Management SAP Track&Trace SAP Treasury and Risk Management SAP TRV - Travel and expense SAP Vehicle Management System SAP VIM - Vendor Invoice Management SAP Vistex SAP Warehouse Management (WM) SAP Work Manager SAP Work Zone for HR SAP Workforce Management and Scheduling (ClickSoftware) SEMRush Stakeholder Management Teamwork T-Innova Veeva CRM Verbal Communication Vlocity CPQ Vlocity Enterprise Product Catalog (EPC) Vlocity Order Management Workday Advanced Compensation Workday Benefits Workday Compensation Workday EM Workday HCM Workday Onboarding Workday Payroll Workday Recruiting Workday Reporting Workday Talent/Performance Written Communication

Job Description Application Consultants understand the client business process, current and future, and map it to the technologies being used, giving a demarcation of what can be achieved through a standard implementation and what would need customizations or extensions to be done to the application. They may functionally customize the application, partner with application developers to design application enhancements and extensions, and work with business users to implement process changes. Job Description - Grade Specific Individual should be able to conceptualize a business or technical solution leveraging colleagues and partners and must mastered at least one methodology in-depth and have an advanced knowledge of one or more business domains, and one or more SaaS or package software solutions. This role has wide knowledge of industry innovations and competitor activity and actively engage in, and contribute to, internal and external knowledge developments. Individual has the solution knowledge and consulting skills to lead process improvements, “as-is/ to-be” analysis on business processes and/ or IT and can advise clients on the implementation of one or more package modules. This role is responsible for workshop facilitation, integration testing and user acceptance testing. Individual is seen as active member within technology communities. Certifications: maintain certifications on Saas or Package Based solution and relevant methodology​ Skills (competencies) Active Listening AMDOCS (ACC) AMDOCS (Clarify) AMDOCS (Enabler) Analytical Thinking APEX Aprimo Configuration Aprimo Customization Aprimo Functional BA Aprimo Reports Aprimo Testing Apsona for Salesforce Assertiveness Brandwatch Business Acumen Client Centricity Collaboration Coupa Critical Thinking D365 CE Dynamics 365 for Marketing Dynamics CRM 2011 Dynamics CRM 3.0 Dynamics CRM 4.0 Dynamics CRM Online Dynamics CRM Services EMIND - PAYROLL EMIND - Personnel Administration Empathy Employee Management Self-Service (ESS/MSS) Facilitation Field Service Force.com GlobalWebIndex HighRadius inconsoWMS X Influencing Infor Birst Infor EAM Infor ERG Infor ION Infor M3 Infor WFM Ivalua JDA - Allocation JDA - Enterprise Planning JDA - Floor & Space Planning JDA - Intactix Knowledge Base JDA - Master Planning JDA - Merchandise Mgmt System JDA - Monitor JDA - Planogram Generator JDA - SCPO JDA - Sequencing JDA - TM and Logistics JDE Financials JDE Manufacturing JDE Order Management JDE Projects (Project Mgmt) JDE SC Planning & Exe-Logistic JDE Supply Mgmt (Procurement) K-System Learning Mindset Lightning Design System Maximo Functional Maximo TSRM Meridium Enterprise APM MS Dynamics Portals Netsuite - GL/AR/AP/JE Netsuite - Business Analytics Netsuite - Case Management Netsuite - E-Commerce Netsuite - Manufacturing Netsuite - Procurement Netsuite - Retail Management Netsuite - SaaS Integration OpenText for SAP Oracle CRM Cloud Oracle Financials Cloud Oracle HCM Cloud Global Core HCM Oracle HCM Cloud Talent Management Oracle Manufacturing Cloud Oracle Order Management Cloud Oracle Procurement Cloud Oracle Project Portfolio Management Cloud Oracle Sales Cloud Oracle Supply Chain Management Cloud PeopleNet - ADB PeopleNet - Payroll PeopleNet - Performance Management PeopleNet - Personnel Administration Peoplenet - PRL PeopleNet - RAM-DL PeopleNet - Recruitment PeopleNet - Trainning Proactiveness Problem Solving Project Management Relationship-Building Requirements Gathering S/4HANA - Planning and Detailed Scheduling S/4HANA EHSM - Environment Management- Emission Management SAFe Sales Cloud Salesforce (Functional) Salesforce Billing Salesforce Classic Salesforce Commerce Cloud Salesforce CPQ Salesforce Einstein Salesforce Experience Cloud Salesforce Field Services Lightning Salesforce Gearset Salesforce Health Cloud Salesforce Heroku Salesforce LWC Salesforce Manufacturing Cloud Salesforce Marketing Cloud Salesforce Pardot Salesforce Privacy Center Salesforce Service Cloud Salesforce SFDX Salesforce Work.com Salesforce Zuora SAP ACM - Agricultural Contract Management SAP AFS - Apparel and Footware SAP Ariba SAP BRIM Functional SAP CAR – Customer Activity Repository SAP CFM - Corporate Finance Mgt SAP Concur SAP Core Banking SAP Core Insurance SAP CRM Customer Relationship Management SAP CS - Customer Service SAP CX - Commerce Cloud SAP CX - Commission (Callidus) SAP CX - CPQ (Callidus) SAP CX - Customer Data Cloud SAP CX - Marketing Cloud SAP CX - Qualtrics SAP CX - Sales Cloud SAP CX - SAP Emarsys Customer Engagement Implementation SAP CX - Service Cloud SAP DMS - Document Management System SAP EAM - Enterprise Asset Management SAP ECC - Controlling (CO) SAP ECC - Financial Accounting (FI) SAP ECC - Plant Maintenance (PM) SAP ECC - Quality Management (QM) SAP ECC - Sales and Distribution (SD) SAP ECC HCM SAP ECC Project Systems (PS) SAP ECC Treasury (TR) SAP EM - Event Management SAP Enable Now SAP Environment Health Safety (EHS) SAP FI-CA Contract Accounting SAP Fieldglass SAP File Lifecycle Management SAP FM - Funds Management SAP for Automotive SAP for Oil & Gas - Downstream SAP for Oil & Gas - Upstream SAP FSCD SAP FSCM SAP GTS - Global Trade Services SAP IBP - Integrated Business Planning SAP IM - Investment Management SAP IS-Retail SAP IS-Utilities (ISU) - Functional SAP Logistic Execution System (LES) SAP LP - Liquidity Planner SAP MII - SAP Manufacturing Integration and Intelligence SAP MM - Material Management SAP PaPM - Profitability and Performance Management SAP PLM - Product Lifecycle Management SAP PRA/JVA SAP Predictive Maintenance and Service SAP Product Footprint Management SAP Public Sector Collection and Disbursement (PSCD) SAP Public Sector Management (PSM) SAP RE - Real Estate Management SAP Responsible Design & Production SAP RPM Resource Portfolio Management SAP S/4HANA - Asset Management SAP S/4HANA - Extended Warehouse Management SAP S/4HANA - Finance SAP S/4HANA - Human Capital Management SAP S/4HANA - Inventory SAP S/4HANA - Maintenance Management SAP S/4HANA - Management Accounting SAP S/4HANA - Manufacturing SAP S/4HANA - Portfolio and Project Management SAP S/4HANA - Product Engineering SAP S/4HANA - Quality Management SAP S/4HANA - Sales SAP S/4HANA - Sourcing and Procurement SAP S/4HANA - Transportation SAP S/4HANA - Warehouse Management SAP S/4HANA Central Finance SAP S/4HANA Cloud - Manufacturing SAP S/4HANA Cloud for Product Compliance SAP S/4HANA Field Service Management (CoreSystems) SAP S/4HANA for Fashion SAP S/4HANA Group Reporting (FIN-CS) SAP S/4HANA Production Operations SAP S/4HANA Service SAP S/4HANA Supply Chain SAP S/4HANA Treasury SAP SCM Advanced Planning and Optimization (APO) SAP SD - Transport Management SAP SRM - Supplier Relationship Management SAP SuccessFactors - Compensation Management SAP SuccessFactors - Dell Boomi SAP SuccessFactors - Employee Central SAP SuccessFactors - Employee Central Payroll SAP SuccessFactors - Learning SAP SuccessFactors - Onboarding SAP SuccessFactors - Performance and Goal Management SAP SuccessFactors - Recruiting SAP SuccessFactors - Reporting SAP SuccessFactors - Succession and Development SAP SuccessFactors - Variable Pay SAP SuccessFactors - Workforce Planning and Analytics SAP Sustainability Control Tower SAP TPM - Trade Promotion Management SAP Track&Trace SAP Treasury and Risk Management SAP TRV - Travel and expense SAP Vehicle Management System SAP VIM - Vendor Invoice Management SAP Vistex SAP Warehouse Management (WM) SAP Work Manager SAP Work Zone for HR SAP Workforce Management and Scheduling (ClickSoftware) SEMRush Stakeholder Management Teamwork T-Innova Veeva CRM Verbal Communication Vlocity CPQ Vlocity Enterprise Product Catalog (EPC) Vlocity Order Management Workday Advanced Compensation Workday Benefits Workday Compensation Workday EM Workday HCM Workday Onboarding Workday Payroll Workday Recruiting Workday Reporting Workday Talent/Performance Written Communication