304 Qualtrics Jobs - Page 7

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Position summary Job role The Global Delivery Services, Benchmarking Team Senior associate (65) is part of a global team responsible for providing support to pursuits and engagements on the end-to-end delivery of process benchmarking. While developing a functional understanding and expertise of business processes like Supply Chain, IT, Finance, Legal, Shared Services and Cyber Security, the Senior associate partners with field practitioners to understand the project objective, identify relevant metrics for the clients and supports client data collection, validation and benchmarking analysis to identify the specific improvement areas. This role also includes responsibilities to collaborate with the development of sector/process area related benchmarking content and network with global colleagues within Benchmarking team as well as client-facing teams. Job responsibilities Deliver client service(s): Supports client engagement teams with benchmarking requests, analysis and insights in a wide variety of processes like Finance, Supply Chain, IT, HR, Legal and Cyber Security Serves in an execution role to provide end-to-end benchmarking support including data collection, validation and comparison of client’s data with benchmarks to derive areas of improvements Collaborates with the global benchmarking team to ensure program and project objectives are met Relationship Management: Supports with maintaining and sustaining relations with key executives Works closely with team leads to increase awareness of the global benchmarking service offering with various service line stakeholders Analytical/Decision Making Responsibilities: Manages content and data, while maintaining compliance with firm policy (e.g., data privacy, Q&RM, Independence) Calculates quartiles and perform ad-hoc queries on database of third party and EY client responses Supports development of benchmarking deliverables incorporating insight from content specialist, analytics team and client team Participates in quality reviews to ensure highest quality client deliverables Works to enhance proprietary dataset by employing wide variety of techniques like client data collection and third-party data evaluation and purchase Supports multiple internal initiatives focusing on improving benchmarking efficiency and effectiveness as well as internal team initiatives Knowledge and Skills Requirement Customer service skills to support request management and data collection Consider various possible courses of action before taking or recommending further steps, when routinely faced with problems that have not been encountered previously Demonstrated ability of analytics, insight generation, data aggregation and excel capabilities Ability to interact with leaders, stakeholders and staff; strong presentation skills; ability to present to a multicultural audience Ability to participate and work effectively as part of a team, including proactive collaboration in a globally distributed environment Strong time management, problem solving and organizational skills Self-motivated, with strong work ethics; proactive in identifying issues and opportunities Proactively promote an inclusive work environment by participating in Business Unit, geography, area or national gender/diversity investment efforts Report status of assigned tasks and adhere to Project deadlines Demonstrate sophisticated written and presentation skills; communicate effectively with experts and leadership Willingness to travel international, if required Education M.B.A. or related Master's degree preferred Other requirements (Preferred) Knowledge of data sources like APQC, CapIQ, Avansant Computer Economics, LESG, SSON and others Knowledge of additional tools/platforms like Qualtrics, analytics tool set like Low Code/No Code tools (PowerApps, Power Automate and PowerBI), Excel/Access spreadsheets and databases) Basic Qualifications: Approximately 1 to 3 years of professional experience Experience in core benchmarking domain and analytics, preferred EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Job requisition ID :: 86438 Date: Jul 21, 2025 Location: Coimbatore Designation: Senior Analyst Entity: Deloitte South Asia LLP Human Capital Operate Change Management Operate | Change | Senior Analyst What impact will you make? At Deloitte, your work will help clients navigate transformation by enabling the people side of change. As part of the Change Management Operate team, you will deliver and manage change interventions that promote adoption, build readiness, and drive sustained engagement. You will support and guide large-scale change execution activities across strategic programs for global clients. The Team & Growth Opportunities Deloitte’s Change Management Operate team helps clients manage complex transformations by applying structured change methodologies, stakeholder engagement strategies, and scalable delivery practices. We collaborate across functions to deliver high-impact change outcomes through execution-focused support. Our professional development model ensures you receive continuous mentorship and skill-building opportunities while contributing to programs that make a difference. Learn more about Human Capital Practice. Explore Deloitte University, The Leadership Centre. Work you’ll do. As a Senior Analyst, you will: Lead and execute client engagement activities across a wide range of deliverables including but not limited to change communications, stakeholder engagement programs and change assessments. Collaborate with client teams and internal stakeholders to build and maintain stakeholder maps, change impact logs, and adoption dashboards. Drive change readiness activities by rolling out surveys, focus groups, interviews, and collating and analysing data to inform targeted interventions. Assigns tasks to junior team members where relevant and provide ongoing support to deliver key engagement deliverables such as client presentations, readiness assessment reports, status reports, and workplan execution trackers. Design and support the rollout of communications and learning campaigns, including newsletters, FAQs, learning guides, and digital collateral, tailored to different stakeholder personas across geographies. Maintain structured documentation across change interventions, ensuring audit-readiness, version control, and stakeholder approvals. Support reporting and tracking of change KPIs (e.g., adoption, sentiment, training completion) using available data and visualization tools. Demonstrate understanding and ability to apply structured change methodologies (e.g., Prosci ADKAR, Agile CM) in client or internal engagements. Mentor junior team members by providing guidance on assignment onboarding, reviewing deliverables, and ensuring quality control — playing a pivotal role in maintaining delivery standards, accelerating team learning, and building a culture of excellence. Work closely with client-facing leads and engagement managers to ensure timely and quality execution of change activities. Skills Required: Must Have: Bachelor’s Degree in any discipline (e.g., Engineering, Science, Arts, Business, HR, Psychology, Organizational Behaviour, Mass Communication, Journalism, English or related fields). 3–5 years of experience in relevant fields such change management, transformation programs, organizational development, [SA1] or adjacent areas such as HR business partnering, talent management, employee engagement, performance enablement or capability building. Strong communication skills, stakeholder management experience, and understanding of change enablement principles. Proven experience in preparing high-quality deliverables including decks, trackers, and reports. Excellent proficiency in Microsoft Office (PowerPoint, Excel, Word, Outlook, SharePoint). Good to Have: Prosci ADKAR or similar change certification. Experience working on large-scale ERP/digital transformations (e.g., SAP, Workday, Oracle). Exposure to visualization tools (Power BI, Tableau), survey tools (Forms, Qualtrics), or collaboration platforms (Miro, MS Teams). Experience in working with global clients and cross-functional teams. Technical Skills Proficiency in MS Office Suite (PowerPoint, Excel, Word, Outlook, SharePoint) is a must. Familiarity with project management and collaboration tools (MS Teams, Smartsheet, Asana, JIRA). Working knowledge of survey and data collection tools (MS Forms, SurveyMonkey, Qualtrics). Ability to interpret data and create insights using tools like Excel, Power BI, or Tableau. Exposure to digital design tools (Canva, Adobe Creative Cloud) and virtual whiteboarding platforms (Miro, MURAL) is a plus. Understanding of Learning Management Systems (LMS) or content delivery platforms is desirable. Your role as a leader At Deloitte India, we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. Builds own understanding of our purpose and values; explores opportunities for impact. Actively focuses on developing effective communication and relationship-building skills. Understands expectations and demonstrates personal accountability for keeping performance on track. Understands how their daily work contributes to the priorities of the team and the business. Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our purpose Deloitte is led by a purpose: To make an impact that matters . Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the communities in which we live and work—always striving to be an organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloitte's impact on the world.

Job requisition ID :: 86439 Date: Jul 21, 2025 Location: Coimbatore Designation: Senior Analyst Entity: Deloitte South Asia LLP Human Capital Operate Change Management Operate | Learning | Senior Analyst What impact will you make? At Deloitte, your work will help clients navigate organizational change by supporting impactful learning solutions. As part of the Organizational Change Management Operate team, you will contribute to building high-quality training content that supports organizations through business transformation. You will work alongside experienced colleagues to apply instructional design practices, assist in content creation, and grow your expertise in change enablement and digital learning. The Team & Growth Opportunities Deloitte’s Learning Operate team designs and implements tailored learning experiences to support clients in their transformation journeys. We apply industry-leading instructional design methodologies and leverage technology to develop scalable and engaging learning programs. At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world. Learn more about Human Capital Practice. Explore Deloitte University, The Leadership Centre. Work you’ll do. As a Senior Analyst, you will: Work with consulting teams and client SMEs (i.e., Advisory teams and Subject Matter Experts in Business or Technology) to identify learning needs and create design requirements. Manage assigned training modules, including planning, version control, stakeholder reviews, and quality assurance. Assist in planning training sessions, review and update learning materials as part of project management and quality assurance efforts. Design and develop learning solutions using instructional design models (e.g., ADDIE) and adult learning principles, such as e-learning modules, facilitator-led sessions, simulations, and performance support tools. Use authoring tools (e.g., Articulate, Captivate, Enable Now, WalkMe) to create engaging and interactive learning content. Collaborate with the visual design team to create visually engaging learning experiences that align with branding and learning outcomes. Conduct peer reviews and ensure learning materials meet quality and brand standards. Support learning lifecycle activities from analysis and design through development, testing, and deployment. Use learner feedback and analytics to improve learning materials. Oversee surveys, provide insights, and identify opportunities for improvement as part of survey management and continuous improvement. Mentor junior team members by reviewing and proofreading their work to ensure quality and accuracy, and by supporting their overall development. Actively contribute to team retrospectives, delivery best practices, and internal capability building (e.g., templates, playbooks, asset libraries). Skills Required: Must Have: Bachelor’s Degree in Arts or Science. 3 to 5 years of professional work experience. Prior exposure and/or experience in instructional design or L&D. Excellent communication and written language skills. Impeccable attention to detail, organizational skills, and the ability to multi-task. Good to Have: Bachelor’s / Master’s / PGDM in Business Administration. Exposure to organizational change management, digital transformation, or organizational transformation. Technical Skills Proficiency in MS Office (Outlook, Excel, Word, PowerPoint) is a must. Proficiency in one or more authoring tools (Articulate, Captivate, Enable Now, etc.). Familiarity with graphic design or video editing tools, or motion graphics tools (e.g., Adobe Suite, Vyond) is preferred. Experience with e-learning tools and Learning Management Systems (LMS) is preferred. Experience using survey platforms such as Microsoft Forms, MS Teams Polls, Qualtrics, or similar tools. Your role as a leader At Deloitte India, we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. Builds own understanding of our purpose and values; explores opportunities for impact. Actively focuses on developing effective communication and relationship-building skills. Understands expectations and demonstrates personal accountability for keeping performance on track. Understands how their daily work contributes to the priorities of the team and the business. Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our purpose Deloitte is led by a purpose: To make an impact that matters . Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the communities in which we live and work—always striving to be an organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloitte's impact on the world.

This role is based at our Mumbai office and requires employees to be in the office 3 days in a week. The shift time for this role is 5 pm to 2 am - US Shift. GLG research connects clients across all industries with data driven insights using our B2B panel built from the world’s largest and most varied source of first-hand expertise. We offer market insights by providing access to our industry-leading expert panel, as well as full-service custom market research project management and quality review based. Our team of quantitative market research specialists support all phases of client engagement, from scoping and questionnaire design to panel selection, quality review, and data interpretation and visualization to meet our client’s objectives. The APAC Surveys team is responsible for survey writing, programming, editing, fielding, and data compilation across various industry verticals, population geographies, and client types. This position requires meticulous attention to detail, the ability to prioritize and multi-task, excellent written and verbal communication skills across cultural boundaries, and a keen analytic outlook. Successful APAC Surveys team members have a passion for creative problem solving, client service and project management. GLG is seeking an Engagement Manager to lead the Research Team in Mumbai providing evening support for our APAC business. You will join a growing Global Research Team which collaborates with GLG’s sophisticated client base; which includes top institutional investment firms, top-tier consulting firms, non-profit organizations, and Fortune 1000 companies, as well as colleagues throughout GLG. You will lead the end-to-end execution of survey projects from project pitching & scoping to fielding & quality control in conjunction with your counterparts on the APAC day-time shifts. You will also act as a surveys subject matter expert for colleagues in other GLG teams. Responsibilities Include (but Are Not Limited To) Executing quantitative research projects in whole or in part on behalf of GLG clients Creating effective partnerships across business functions, helping to advance relationships and outcomes within GLG Translating complex client problems into components and actionable research objectives Providing perspectives (methodology, industry, or client insights) to clients throughout the project lifecycle including the ability to direct to alternate or multiple methodologies where appropriate Coaching others on the team different communication styles enabling them to respond effectively in different client scenarios. Navigating complex discussions, suggesting specific actions and identifying suitable next steps Strategic thinker, that can identify creative and innovative ideas to find new solutions and commercial growth opportunities. Drive service experiments to improve user experience At a Minimum, You Will Have The Following Bachelor’s degree or higher 5 years of experience within client service and/or project management in quantitative market research Experience collaborating with team-members in a high-throughput, deadline-driven, process-oriented, client-servicing environment Experience analyzing results and/or communicating survey results to stakeholders We would love if you also have most of these qualifications: Experience or exposure with questionnaire and survey writing/programming (Decipher, Qualtrics, SurveyMonkey or a similar platform) Superior writing, logic, and interaction skills; including oral and organizational skills Proven ability to work in a rigorous, fast-moving environment Excellent conceptual and analytic skills Ability to handle multiple projects and prioritize, identify, and solve problems Strong problem-solving skills, dedication, and patience allowing you to complete and rigorously review every stage of challenging project work Past experience working EST hours from India About GLG / Gerson Lehrman Group GLG is the world’s insight network. Our clients rely on GLG’s global team to connect with powerful insight across fields from our network of approximately 1 million experts (and the hundreds of new experts we recruit every day). We serve thousands of the world’s best businesses, from Fortune 500 corporations to leading technology companies to professional services firms and financial institutions. We connect our clients to the world’s largest and most varied source of first-hand expertise, including executives, scientists, academics, former public-sector leaders, and the foremost subject matter specialists. GLG’s industry-leading compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards. Our compliance standards are a major competitive differentiator and key component of the company’s culture. To learn more, visit www.GLGinsights.com. Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

About us: Pixis is a US-based codeless technology company that develops accessible AI to empower brands to scale their performance marketing efforts and augment their decision-making seamlessly. Since its inception, Pixis has been on a mission to develop powerful AI infrastructure that equips marketers across countries with robust plug-and-play AI products, 200+ proprietary, self-evolving AI models without having to write a single line of code. The company has raised a total funding of $209M across Series A, B, C and C1, and is backed by recognized investors including SoftBank Vision Fund 2, Touring Capital, Grupo Carso, General Atlantic, Celesta Capital and Chiratae Ventures. Our customer base includes global brands such as DHL Express, Joe & The Juice, Claroshop, Allbirds, L’Oreal, HDFC Bank, Skoda, Swiggy, Clar and SmartAsset, to name a few. Today Pixis’ talented and diverse team of 300+ spread across over 14 geographies is focused on building incredibly transformative AI products to help customers get the most out of their marketing and demand generation efforts. Get ready to embark on an AI venture at https://pixis.ai/ Why Pixis? We at Pixis believe that nothing is impossible, when you fail fast you learn faster, zero hierarchy, put the team above everything else, get constructive feedback that helps you build better products, and disagree if you disbelieve. These values guide us in everything we do, and is reflected in our employees and the products we build together. Our commitment to fostering an exceptional workplace has been recognized with the prestigious People Workplace Awards 2024 by the HR Association of India, a testament to our dedication to creating an outstanding environment for our employees. Join Pixis and be a part of a team where innovation knows no bounds, every idea counts, and together, we shape the future of technology. We are looking for a strategic and detail-oriented Group Account Manager to lead initiatives that uncover deep insights about our customers. In this role, you will gather and analyze customer feedback, behavior, and preferences to help the business make informed decisions across product, marketing, and customer experience. Key Responsibilities: Consumer Insights and Business Direction: Design and manage quantitative customer research projects Assess and identify key consumer insights, translating them into actionable business strategies that improve marketing efficiency and foster brand growth. Utilize cross-category learnings to provide strategic direction and tailored solutions to clients across various industries. Foster a collaborative and innovative work environment, ensuring the team delivers exceptional service and insights to clients. Client Management: Manage and nurture client relationships across diverse categories, including FMCG, Retail, Fintech, EdTech, Automobile, BFSI, E-commerce, Media, and Consumer Durables. Serve as a trusted advisor to clients, leveraging insights to drive business decisions and achieve measurable outcomes. Present findings to leadership in a clear and impactful manner using storytelling, dashboards, and presentations. Required Qualifications: Bachelor’s or Master’s degree in Marketing, Business, Psychology, or related field. 6+ years of experience in customer research, market research, or insights roles. Strong knowledge of research methodologies and tools (e.g., Qualtrics, SurveyMonkey, SPSS, Tableau). Excellent analytical and storytelling skills; ability to translate data into business insights. Experience working cross-functionally and influencing stakeholders. Experience managing clients across multiple industries, with a track record of delivering results.

Let’s be #BrilliantTogether ISS Market Intelligence (ISS MI) is looking for an Primary Market Research - Lead to join to join the Mumbai based Research team in support of our ISS MI Research. Overview ISS Market Intelligence (ISS MI) is looking for an experienced Primary Market Research - Lead to join the Mumbai based Research team in support of our U.S. ISS MI Research team. The Product Manager will fully own the methodology, content and analysis of multiple high-profile research studies. He or she will work closely with internal stakeholders to design and enhance surveys, optimize online data collection techniques, ensure data integrity and validity, analyze results, and manage analysts and/or associates. Responsibilities Managing direct reports responsible for fielding and reporting aspects of multiple quantitative studies on advisor-sold investment products Proactively engaging with client facing teams, utilizing external data sources, studying the competitive landscape and conducting independent research to inform survey design, analysis, deliverable design and other product enhancements Creating product roadmaps, including clear content schedules and long-term product improvements Aiding internal senior research leaders in identifying and implementing improvements to the survey instruments and overall research methodology strategies Partnering with research product leaders to continuously enhance product menu, deliverable architecture, data warehouses, analytics and methodologies Improving existing analytic techniques and developing new directions Ensuring content consistency across all relevant research products Vetting data to ensure integrity and rigor Analyzing research results and overseeing the creation of yearly or quarterly deliverables Building and operationalizing a survey sample panel. Developing and tracking fielding performance and efficiency metrics Proactively providing frequent product status updates to client facing teams and stakeholders Identifying areas for improvement throughout project lifecycles and coordinating with project managers in executing them Mentoring and training junior team members throughout project lifecycles Providing direction to data operations support Serving as subject-matter expert on allocated products Qualifications Bachelor’s Degree with academic distinction (Economics, Business, Social Science or related fields) At least 7 years’ experience in research project/product management, including survey design and implementation, preferably in the financial services sector Experience designing and executing online surveys Strong quantitative skills and a passion for analyzing statistical data and metrics Exceptional attention to detail and organization Demonstrated ability to juggle multiple responsibilities simultaneously Experience working with survey panels and managing sample Excellent communication skills, both written and verbal Ability to work in a fast-paced, deadline-driven environment Ability to both work independently and manage the work of others Proficiency with Microsoft Office software (Excel, PowerPoint, Word) required; familiarity with SPSS, Qualtrics, Python, SQL, C++ a plus. #MIDSENIOR #MIN What You Can Expect From Us At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally. Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success. Let’s empower, collaborate, and inspire. Let’s be #BrilliantTogether. About ISS STOXX ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit. ISS Market Intelligence (ISS MI) is a leading provider of data, insights, and market engagement solutions to the global financial services industry. ISS MI empowers asset and wealth management firms, insurance companies, distributors, service providers, and technology firms to assess their target markets, identify and analyze the best opportunities within those markets, and execute on comprehensive go-to-market initiatives to grow their business. Clients benefit from our increasingly connected global platform that leverages a combination of proprietary data, powerful analytics, timely and relevant insights, in-depth research, as well as an extensive suite of industry-leading media brands that deliver unmatched market connectivity through news and editorial content, events, training, ratings, and awards. Visit our website: https://www.issgovernance.com View additional open roles: https://www.issgovernance.com/join-the-iss-team/ Institutional Shareholder Services (“ISS”) is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.

Do you have good knowledge of emerging technologies and business trends? Do you have working knowledge of primary and secondary research methods? At Hackett, we provide an opportunity to learn, connect and collaborate with professionals around the world to help them create new performance and competitive advantage. As a Center for Integrated (CIR) professional, youll get to partner with Hacketts Advisors, clients, and global stakeholders across industries and functions to understand key trends, issues, and challenges related to establishing world-class performance. At Hackett, youll gain exposure to a variety of tools, competencies, training, and leadership support that will help you develop your skills, your career growth and professional development. Work youll do As a CIR professional, you will focus on developing fresh perspectives on critical business and technology issues that cut across industries and functions, from the rapid change of emerging technologies (including Generative AI) to the impact of change on human behavior. You will contribute to the advancement and quality of the CIRs research and thought leadership initiatives covering industries such as Consumer, Energy & Resources, Financial Services, Government & Public Sector, Life Sciences, Health Care, and Manufacturing. You will lead and support the creation of Research deliverables, including quantitative studies, analysis of benchmark data, in-depth research reports, case studies, thought leadership articles, client presentations, and case studies. Your other responsibilities will include: Help develop signature thought leadership and perspectives on campaign-related topics Gen AIs impact on the future of work and the workforce, digital world-class performance, and key issues and mitigation strategies through: Shaping and executing quantitative and qualitative research projects. Editing, analyzing and synthesizing data. Reviewing and critiquing drafts to bring them up to quality standards. Assisting in the development and lifecycle of research reports. Developing expertise in one or more technology trends OR organizational leadership/ talent topics. Work with internal eminence producers to align campaign-related efforts and to cultivate relationships with interested practitioners. Develop research solutions, frameworks, and methods to address specific project needs. Identify trends by tracking news articles and vendor announcements and analyzing investment and market data. Deliver internal and external content to use in social channels, live and via webcasts, podcasts, and more. Oversee incoming client inquiries and responses to ensure quality responses and identify topical insights to share broadly. Manage and groom junior members. Hacketts Center for Integrated Research team Generating and communicating distinctive, valuable points of view on topics of interest, importance, and relevance to our clients builds Hacketts eminence in the marketplace, a major contributor to the firms competitive position and brand profile. Center for Integrated Research (CIR) is a key component of the firm’s eminence strategy, serving to bring coherence and focus to the hundreds of publications and other thought leadership material released each year. This focus in our research and thought ware development allows Hackett to be more effective in shaping and defining the conversations that matter. Hackett’s thought leadership on relevant topics are effective when they: Align with our strategic priorities, where we can take ownership, make an impact, and deliver service capabilities Apply to multiple Hackett businesses (e.g., Consulting and Advisory), sectors (e.g., Healthcare and Technology), or functions (e.g., CFO, CIO) Lead meaningful conversations with clients and prospects Galvanize our talent Link to fact-based research and proprietary insights Provide a platform for a differentiated and branded perspective that supports our overall market positioning Remain relevant for multiple years Build relationships and support external marketing to establish Hackett’s brand; and Work with selected internal champions to align organization, execution, and resources appropriately. Qualifications 8+ years’ work experience in business research & analysis, strategy consulting, organizational talent or technology research role Master’s Degree like MBA/CFA/CA In-depth understanding of at least one Industry/sector (Consumer, Technology, Banking, Manufacturing, Oil & Gas, Public Sector, etc.) Experience as a practitioner or research in enabling business functions such as Finance, Human Resources, Procurement, Information Technology Knowledge of advanced technologies and business trend Skills Experience in primary research methods such as surveys, interviews, focus group discussions with the ability to lead from conception to deployment. Strong writing skills — narrative, appealing, succinct. Should be able to convey complex research ideas in a compelling and easier way through business writing. Experience in storyboarding is required. Experience working with US/Global clients and teams is a plus. Ability to work across cultures is important. Ability to perform rigorous secondary research with hands-on experience of using databases such as Factiva, Hoovers, OneSource, and Thomson; research providers such as Gartner and Forrester; and aptitude for identifying and mastering new data sources quickly. Experience and curiosity using generative AI tools such as ChatGPT, Claude, Microsoft Copilot and others to support primary job activities. Experience in using survey design and statistical tools such as Qualtrics, SAS, SPSS. Understanding and exposure to visualization tools such as Power BI and Tableau. Broad understanding of social media platforms is preferable—X, LinkedIn, YouTube. Effective interpersonal and communication skills. Project management skills for complex research assignments extending to long durations and across geographies. Self-driven and motivated; strong team player. Excellent networking skills with the ability to drive consensus. Team management and coaching

Role Overview: We are seeking an experienced Primary Market Research (PMR) leader who combines deep expertise in traditional qualitative and quantitative research with a knowhow of AI/ML and Generative AI applications in insights generation. The ideal candidate will lead high-impact global research engagements, mentor teams, and partner with Data science & AI team and modernize how we collect, synthesize, and communicate insights using the power of AI. Key Responsibilities: Lead and execute end-to-end PMR projects across therapy areas and geographies (US and international markets preferred), including ATUs, pricing, demand estimation, and patient journey studies. Apply both traditional methodologies and AI-enhanced techniques (e.g., NLP, text analytics, automated coding) to improve study design, analysis, and storytelling. Use Generative AI tools (e.g., ChatGPT, Claude, custom LLMs) to accelerate insight synthesis, automate reporting, and augment qualitative and open-ended data analysis. Champion the integration of machine learning models for survey optimization, segmentation, and forecasting. Guide the adoption of AI-driven dashboards, conversational analytics , and virtual co-pilot solutions for clients and internal teams. Manage and mentor a high-performing team of market researchers, fostering a culture of innovation, cross-learning, and continuous improvement. Collaborate closely with clients and internal stakeholders to scope, design, and deliver insights aligned with business strategy. Maintain strong vendor/field agency relationships while ensuring project timelines, budgets, and quality benchmarks are met. Demonstrate storytelling excellence , crafting compelling and data-driven narratives that influence strategic decision-making. Serve as a thought leader , promoting capability building in AI for insights across the organization. Skills & Experience: 15+ years of experience in healthcare/life sciences primary market research , with a proven ability to lead multi-country, multi-method projects. Strong foundational knowledge in qualitative and quantitative methodologies . Exposure to tools such as Qualtrics, Decipher, SurveyMonkey, SPSS, Q Research, R, or Python is a plus. Hands-on experience or working knowledge of AI/GenAI platforms like ChatGPT, Bard, Claude, or enterprise LLMs for: Text summarization Sentiment & theme extraction Automated charting & reporting Generating discussion guides or survey instruments Passion for exploring and embedding emerging technologies in traditional research workflows. Excellent interpersonal, presentation, and client engagement skills. Strong project management and problem-solving capabilities. Ability to operate in a fast-paced, deadline-driven environment with agility and flexibility. Preferred Qualifications: Master’s degree in Life Sciences, Market Research, Business Analytics, Behavioral Sciences, or related fields. Certification or exposure to AI/ML in market research or marketing analytics is highly desirable. Familiarity with healthcare compliance, pharma regulations, and therapy-specific dynamics.

About FM: FM is a 190-year-old, Fortune 500 commercial property insurance company of 6,000+ employees with a unique focus on science and risk engineering. Serving over a quarter of the Fortune 500 and major corporations globally, they deliver data-driven strategies that enhance resilience, ensure business continuity, and empower organizations to thrive. FM India located in Bengaluru is a strategic location for driving FM's global operational efficiency that allows them to leverage the country’s talented workforce and advance their capabilities to serve their clients better. Role Title: Experience Designer Position Summary: Experience Designers are individual contributors working in collaboration with other designers, and under direction of the Principal Experience Designers and mentorship of Senior Experience Designers. An Experience Designers role is to contribute to the design and development of useful, usable, and compelling experiences for our users; external clients and internal employees. The Experience Designer supports cross-functional team throughout the research, design, and development cycle — including support of generative and evaluative research, visioning, creating user journeys and solution concepts, designing wireframes and prototypes, and ongoing measurement. Understanding of design processes and methodologies ranging from concept development to launch. Desires to further develop user experience (UX) knowledge and experience beyond core UX skills and reach full potential. Job Responsibilities: Supports production and iteration design efforts, under the leadership of the Principal Experience Designers & Strategy Leads, and mentorship of Senior Experience Designers in collaboration with research and front-end developers to provide leverage and scale from experience design. Supports overall design partnership, including concept development, flows, sketches, storyboards, interaction, and interface design. Supports others to ensure viability and feasibility. Supports the creation of user-centered experience journey maps, service blueprints, and other key artifacts to articulate how business processes can be streamlined for partners and stakeholders. Contribute to research studies and share findings effectively with the team to gain buy-in and guide the team to make the right decisions (ex: Contextual Inquiry, User Interviews, Concept/Usability Testing, Synthesis) Support and participate in usability research to uncover user needs and pain points, with appropriate rigor in UX methodology to ensure our products satisfy our users. Skill and Experience: 1 to 3 years of experience required to perform essential job functions. Additional Experience Qualifier (optional): User research, strategy, service design, jobs-to-be-done, design thinking, atomic design, front-end development — ideally in a large enterprise, preferably B2B. Experience in Insurance and / or other Financial Services is a plus. TOOLS / SKILLS: Solid knowledge of industry-standard research & design, sound design and data visualization tools (e.g. Figma, Adobe XD, Sketch, Axure, Qualtrics, etc.). Sound creative direction and visual communication skills. Understanding of the design process and methodologies ranging from concept development to launch within an Agile / Scrum context. Good communication, presentation, interpersonal, and analytical skills. Some understanding of usability issues of visual design systems. Practiced in rendering complex information in clear, easy-to-understand visual designs. Presentation of elements so information is easy to read, digest, and find. Some understanding of qualitative and quantitative research methods to uncover user needs. Elementary understanding of strengths and shortcomings of different research methods, including when and how to apply them during each product phase. Basic skills in creating experience and service design maps, journeys and research reports to communicate actionable and prioritized insights. Some understanding in design methods and familiar with holistic customer-centric design process. Basic problem-solving skills and familiarity with technical constraints and limitations as they apply to designing for platforms, devices, and contexts. A basic practitioner of visual design, specifically for digital; strong visual design sensibility that balances aesthetics with functionality. Some basic analytical skills to conduct diagnosis of UX. EXPERIENCE: · Experience in one or more areas of core UX skills – user research, user experience strategy, interaction design, and interface design. Collaboration: Experience working with cross-functional teams, Product Owners, Designers, Technologists, and Subject Matter Experts to influence decisions based on user-centric design priorities. Experience in a diverse set of software (e.g. Figma, etc.) Some experience creating UX artifacts, including experience and service design maps, journeys, concept sketches and storyboards, interaction designs and screen flows, functional specifications, visual designs, and prototypes. Some experience creating, extending, and maintaining brand identity systems; proven ability to maintain brand coherence while pushing boundaries when needed. Must Have Skills: UI/UX Design Expertise: Trained in enterprise software UI design, interaction design, and interface design. User Research: Skilled in conducting and applying user research to inform design decisions. Design Strategy: Ability to align design practices with business goals and user needs. Web & Mobile Design: Solid understanding of responsive design principles for both web and mobile platforms is preferred. Education and Certifications: 4 Year / Bachelors Degree Design: UX Design, Visual Design, Interaction Design, Industrial Design, Graphic Design, Human-Computer Interaction, Information Science, Cognitive Science, Cultural Anthropology, Psychology, Behavioural Economics, a related field, or equivalent practical experience Work location: Bengaluru

This is a long-term contract position with one of the largest global technology leaders. Our large Fortune client is recognized as one of the best companies to work for worldwide. The client promotes a progressive culture, creativity, and a flexible work environment. They utilize cutting-edge technologies to stay ahead of the competition and value diversity in all aspects. Attributes such as integrity, experience, honesty, people, humanity, and a passion for excellence define this global technology leader. Location: Bangalore (Hybrid) Shift (IST Hours): 10 AM to 7 PM / 11 AM to 8 PM. We are currently seeking a detail-oriented, proactive, and collaborative Voice of the Customer (VoC) Program Assistant to join our team. If you are passionate about customer success and looking to contribute to an organization dedicated to serving its customers, this role may be a perfect fit for you. As part of the Customer Insights and Success Experience Team, you will play a key role in providing day-to-day operational support for the Qualtrics platform. This platform is essential for capturing feedback and driving continuous improvements in our overall customer experience. Responsibilities: - Provide day-to-day support for the Qualtrics platform, including managing user accounts, reviewing and approving account requests, resetting passwords, and conducting quarterly reviews of non-used accounts. - Offer basic platform support and address inquiries from users. - Review internal requests to deploy surveys, ensuring compliance with technical and content standards. - Program ad-hoc surveys in Qualtrics based on stakeholder requirements. - Coordinate ad-hoc data enrichment requests, perform quality assurance checks to validate appended data accuracy, and monitor automated data enrichment processes. - Collaborate with technical teams to resolve any issues related to data enrichment processes. - Update quarterly dashboards and ensure adherence to processes, maintain up-to-date documentation, and report project status as needed. Qualifications: - Bachelor's degree. - Minimum of 5 years of experience in project management or a supporting role. - Proficiency in English (conversational, reading, and writing skills). - Prior experience with Qualtrics is preferred. - Proficient in Microsoft Office 365 (e.g., PowerPoint, Excel). - Familiarity with collaboration platforms like Zoom, Microsoft Teams, and SharePoint. Primary Skills: Qualtrics, Project Management, Communication, MS Office Secondary Skills: Collaboration Platforms (Zoom, Microsoft Teams, SharePoint) If you are detail-oriented, self-motivated, committed to excellence, continuously seek process improvements, can work independently and collaboratively across different time zones and cultures, and possess strong written and oral communication skills, you may be a perfect fit for this role.,

Responsibilities: Day to day Qualtrics platform support including: Management of Qualtrics platform user accounts such as account request reviews and approvals, password resets. Quarterly review and clean-up of non-used accounts. Providing basic platform support and answering basic inquiries. Reviewing internal requests to deploy surveys and ensure compliance with technical and content standards. Programming ad-hoc surveys in Qualtrics based on stakeholder specifications. Coordinating ad-hoc data enrichment requests and completing quality assurance checks to validate accuracy of the data appended. Monitoring automated data enrichment processes and work with technical teams to resolve any issues that may occur. Completing quarterly dashboard updates. Ensure processes are followed, documentation is up to date and project status can be reported at any time. Signs you are a good fit for the role: You are detail oriented, self-motivated, and always deliver on commitments. You constantly look for ways to improve/automate processes. You can work both independently and as part of a team. You are comfortable working across multiple time zones and cultures. You have strong written and oral communication skills. Minimum Qualifications: Bachelors degree. 5+ years of experience in a project management or supporting role. Must be able to converse, read and write in English. Prior Qualtrics experience preferred. Skilled with Microsoft Office 365 (e.g., PowerPoint, Microsoft Excel). Familiarity with collaboration platforms such as Zoom, Microsoft Teams, SharePoint. Primary Skills (Must-have): Qualtrics, Project management, Communication, MS office. Secondary Skills (Good-to-have): Collaboration platforms such as Zoom, Microsoft Teams, SharePoint.

The Voice of the Customer (VOC) OR Customer Experience Manager (CXM)As an analyst youll play a crucial role in understanding and improving customer experiences by analyzing customer feedback and data, developing reporting to support various areas of the business, providing initial improvement recommendations, and tracking execution of recommendations. Key Responsibilities Customer Journey MappingAnalyze and propose optimization the end-to-end customer journey across digital platforms and Blackbaud Products. Voice of the Customer (VoC)Develop and manage feedback loops through surveys, user interviews, and analytics tools to capture customer sentiment. Cross-Functional CollaborationWork closely with product, engineering, sales, support, and marketing teams to align customer experience initiatives with business goals. Customer AdvocacyIdentify customer trends with Blackbaud product, & using those success stories into testimonials, case studies, and referrals. Data-Driven InsightsUse customer data and analytics to identify trends, measure satisfaction (e.g., NPS, CSAT), and drive continuous improvement. Issue IdentificationIdentify customer issues with existing instance of Blackbaud product & report those into actionable items. Qualifications Bachelors degree in business, Marketing, Communications, or related field. 2+ years of experience in customer experience, customer success, or related roles in the tech industry. Experience with customer data analysis and VoC programs (Preferred). Experience with tools like Salesforce, Gainsight, GonG, Qlik, Qualtrics, Power-BI and product analytics platforms (Preferred). Experience with Product management (Preferred). Strong understanding of customer journey mapping, CX metrics, and CRM tools. (Preferred). Experience gathering and analyzing information and using it to develop effective solutions to difficult problems or situations. Excellent communication, problem-solving, and project management skills. Empathy-driven mindset with a passion for customer satisfaction and loyalty. Experience in writing and interpreting T-SQL. Excellent written and verbal communication and presentation skills. Strategic thinking and prioritization Advanced English skills required. Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

We"re looking for an experienced Mid & Senior UX Researcher to lead research initiatives across multiple product areas. The candidate will have deep expertise in user research methodologies and significant experience applying these in various domains - Grade Specific - 4-9years of experience in UX research - Bachelors degree in human-Computer Interaction, Psychology, Anthropology, or related field - Proficiency in a variety of research methods (e.g., usability testing, interviews, surveys, field studies) - Experience with research tools like User Testing, Lookback, Qualtrics, etc. - Strong analytical and problem-solving skills - Excellent communication and presentation skills - Ability to work across multiple domains and quickly grasp new concepts

Job Overview We are seeking a highly motivated and creative Survey Designer to join our team at YoHo Designs Pvt Ltd. As a Survey Designer, you will be responsible for designing and conducting surveys to gather feedback and data from our clients. This role involves working closely with our clients and the design team to create surveys that capture valuable insights and guide our interior design projects. The ideal candidate for this role is detail-oriented, has excellent communication skills, and is passionate about delivering exceptional customer experiences. Qualifications and Skills - Bachelor's degree in ( B.E civil) - Strong attention to detail and excellent organizational skills - Excellent written and verbal communication skills - Proficiency in survey design software - Ability to analyze and interpret survey data - Experience in conducting surveys is a plus - Passion for interior design and a creative mindset - Ability to work well in a team and collaborate effectively Roles and Responsibilities - Design and create surveys to gather feedback and data from clients - Collaborate with the design team to ensure surveys align with project objectives - Administer surveys to clients and collect responses - Analyze survey data to identify trends and insights - Present survey findings to the design team and clients - Make recommendations based on survey data to improve project outcomes - Stay up-to-date with survey design trends and best practices

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us! Your Role As the Customer Experience Program Manager , you will be the connective tissue that brings the customer experience strategy to life across the organization. You will own the execution of key CX programs—including NPS, CSAT, and transactional surveys—while building trusted relationships with stakeholders in Customer Success, Support, Product, Marketing, and Engineering. You’ll ensure customer feedback is effectively gathered, communicated, and acted on. This role is perfect for someone who is detail-oriented , a strong communicator , and passionate about delivering value to both internal teams and customers. Your Impact To succeed in this role, you should be passionate about creating frictionless operations to improve the SolarWinds customer experience. You will have the following responsibilities CX Program Execution Manage the execution of NPS, CSAT, onboarding, and transactional surveys , including survey design, testing, deployment, and response tracking. Maintain program calendars, stakeholder communication plans, and response timelines. Collaborate with the CX Insights team to deliver survey findings and recommendations to business teams. Stakeholder & Relationship Management Serve as the day-to-day liaison between the CX team and cross-functional partners (Product, Sales, Marketing, CS, Support, Digital). Partner with business leaders to translate customer feedback into action plans and program roadmaps. Facilitate recurring stakeholder meetings and workshops to drive alignment and track progress on CX initiatives. Internal Communication & Enablement Create and manage internal playbooks, templates, and communications to help teams understand and act on customer feedback. Develop and deliver internal presentations, “You Said, We Did” campaigns, and success stories to increase visibility of CX wins. Program Governance & Process Improvement Track program health metrics and manage issue resolution and continuous improvements. Collaborate with CX Ops and tools teams to improve survey delivery and reporting workflows . Ensure consistent documentation, stakeholder updates, and program audit-readiness. Your Experience 5 years of experience in program management, customer success, marketing operations, or customer experience roles—preferably in a B2B SaaS or technology environment. Proven experience coordinating and executing survey and customer feedback programs (e.g., NPS, CSAT). Excellent stakeholder management and relationship-building skills across global, cross-functional teams. Highly organized with a knack for managing multiple programs and deadlines simultaneously. Strong verbal and written communication skills—able to tailor messaging for execs, peers, and frontline teams. Familiarity with survey platforms (Qualtrics, Medallia, SurveyMonkey) and CRM or workflow tools (Salesforce, Jira, Asana) . Experience in creating customer-focused internal content and engagement strategies is a plus. Bachelor’s degree in Business, Communications, Marketing, or related field. SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law. All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us! Your Role As the Lead, Customer Insights & Experience , you will be at the center of transforming how we listen to, interpret, and act on the voice of our customers. This is a strategic and hands-on role that combines operational excellence, data storytelling, and cross-functional leadership to enhance the end-to-end customer journey. You’ll champion data-driven decisions, optimize customer-facing processes, and elevate how we measure and improve customer experiences across the company. Your Impact To succeed in this role, you should be passionate about creating frictionless operations to improve the SolarWinds customer experience. You will have the following responsibilities Customer Insights & Analytics Build a centralized insights engine to translate NPS, CSAT, digital behavior, support interactions, and operational data into actionable CX insights. Partner with Data, Salesforce, and Customer Success teams to embed predictive models that identify churn risk, advocacy, and engagement patterns. Design and maintain CX dashboards and reporting tools that surface trends, friction points, and improvement opportunities across the journey. Process & Experience Optimization Identify and resolve customer journey pain points by leveraging automation, AI, and workflow enhancements. Lead cross-functional initiatives that optimize tools, systems, and processes used by Support, Success, Academy, and Product teams. Establish and document scalable workflows , survey cadences, and insight-to-action loops. CX Technology & Innovation Evaluate and implement new technologies (AI, automation platforms, feedback tools) to improve listening and response across channels. Collaborate with engineering and IT teams to improve data architecture and feedback flow integration (Salesforce, Gainsight, Qualtrics, etc.). Strategic Enablement Deliver insight-driven recommendations to senior leadership and stakeholders, informing product, GTM, and service strategy. Shape quarterly CX business reviews and customer storytelling backed by data. Serve as a champion of CX operational excellence and continuous improvement . Your Experience 5+ years of experience in customer experience, business operations, or data strategy roles, ideally in a B2B SaaS or tech company. Proven track record in turning data into strategic insights , especially with NPS, CSAT, churn, and engagement metrics. Strong experience with Salesforce , BI tools (Power BI, Tableau, Domo, Looker), and customer feedback platforms (e.g., Qualtrics, Medallia). Working knowledge of AI and automation concepts in CX, such as sentiment analysis, predictive scoring, or journey analytics. Strong project management and cross-functional collaboration skills. Bachelor’s degree in Business, Analytics, Engineering, or related field (MBA preferred). Excellent communication and stakeholder engagement skills in a global matrixed environment. SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law. All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice

Delivery Lead - CCaas Experience: 15+ Years Work Type: Direct Contract 12+ Months Work Mode: Hybrid/WFO Notice: 0-60 Days Skills: Delivery Lead · Strong understanding and subject matter expertise in driving Contact Center Automation programmes involving CCaaS and Cloud Platform migration and AI/Automation · Strong understanding and subject matter expertise contact center domains like, IVR call flows, ID &V Work force management, Knowledge Management, Contact Center Analytics and MI · Past experience / Ability to drive technology changes involving Genesys Cloud, AWS Connect, Google CCAI, Nice CX, Verint, Five9, Calabrio, Knowmax, Salesforce, ezo.ai, Uniphore, Convin, Dynamics 365, Qualtrics, Nuance Gatekeeper, Google Dialogflow, Google Transcriber, Poly AI, Cogito, AWS Lex · Good understanding of Digital Journeys (e.g. Mobile /Web Banking App) · Relevant experience on managing complex global Programme · Ability to define right governance structure and forums to drive the programme at pace · Overall experience of 15 years or more · Resource and Team Management and Leadership · Problem solving and Critical Thinking · Ability to navigate a complex stakeholder matrix. · Understanding of risk management and financial aspects of programmes · Experience in resolving conflicts and negotiation skills · Self-driven approach , Thought leadership, Global Mindset, Customer Empathy · Practical working knowledge of scaled agile · Business Commerciality focus

Job Title: Data Collection Manager Location: Mumbai Company: GS Marketing Associates Employment Type: Full-time About the Role We’re looking for a results-driven Data Collection Manager to lead and optimize our data acquisition processes across diverse projects. This role is central to ensuring our data pipelines are robust, efficient, and compliant—fueling insights that drive business strategy and innovation. Key Responsibilities Design and implement data collection strategies tailored to research and business needs Manage a team of field agents, surveyors, or digital data collectors Coordinate large-scale data collection efforts (both online & offline), ensuring data accuracy and completeness Oversee data cleaning, validation, and integration processes Work closely with data analysts, research teams, and project managers to ensure data aligns with goals Ensure compliance with data protection regulations (e.g. GDPR, local policies) Evaluate and integrate tools or software to streamline collection workflows Generate regular status reports and resolve bottlenecks in the data flow Conduct quality assurance checks and audit data for integrity What We’re Looking For Bachelor’s or Master’s degree in Data Science, Statistics, Market Research, or a related field Proven leadership and project management skills Strong understanding of survey tools (e.g. SurveyMonkey, KoBoToolbox, Qualtrics, Google Forms) Experience handling both quantitative and qualitative data Familiarity with ethical data practices and compliance standards Excellent organizational and communication skills

Introduction We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. We’d be thrilled to receive applications from exceptional individuals like yourself. Gallagher, a global industry leader in insurance, risk management, and consulting services, boasts a team of over 50,000 professionals worldwide. Our culture, known as "The Gallagher Way," is driven by shared values and a passion for excellence. At the heart of our global operations, the Gallagher Center of Excellence (GCoE) in India, founded in 2006, upholds the values of quality, innovation, and teamwork. With 10,000+ professionals across five India locations, GCoE is where knowledge-driven individuals make a significant impact and build rewarding, long-term careers. Overview The Performance Management Specialist at Gallagher Company will be responsible for developing and implementing talent management strategies and programs to support in the processes focused on development and retention of top talent within the organization. This role will collaborate with various stakeholders to support in managing different talent management activities: Talent Management - Performance Management activities - Goals uploads, Goals deletion, performance evaluation reports, reminders and related activities. Succession planning, Organization Charts, Future Successor charts, cancellation of performance documents, mid-year and annual performance cycle, Talent reviews, succession planning. How You'll Make An Impact Responsibilities: Collaborate with HR and business leaders to support during the performance cycle, support in talent needs and develop talent pipelines for critical roles. Support in the assignment of goals, managing goal deletion process, performance review and management process, setting up of evaluation reminders and related activities. Process and manage activities related to succession planning, Creation and modification of Organization charts, Future Successor Charts, cancelling of performance documents. Monitor and analyze talent metrics to measure the effectiveness of talent management initiatives and identify areas for improvement. Build strong relationships with internal stakeholders, including business leaders, HR partners, and employees, to understand their talent needs and provide effective solutions. Handle talent management processes, including: Manual exit process using Qualtrics tool: Managing the exit process for employees leaving the organization by utilizing the Qualtrics tool to collect necessary information and feedback. Succession planning: Assisting in the creation and editing of organizational charts to identify potential successors for key roles within the company as per request. This will involve collaborating with HR and business leaders to ensure a smooth transition and continuity of talent. Succession planning deactivation project: Supporting the deactivation of succession planning initiatives, which may involve updating and revising organizational charts, identifying new talent needs, and communicating changes to relevant stakeholders. Ordering welcome gifts for Merger & Acquisition (M&A) employees: Coordinating the process of ordering and delivering welcome gifts to employees joining the company through mergers and acquisitions. This will involve liaising with vendors, tracking orders, and ensuring timely delivery. About You Qualifications: Bachelor's degree in Human Resources, Business Administration, or a related field. Master's degree is preferred. Minimum of 4 years of experience in talent management or a related HR function. Strong knowledge of talent management principles, practices, and trends. Proven experience in designing and implementing talent development programs, including leadership development and performance management process. Familiarity with talent assessment and succession planning processes. Excellent analytical and problem-solving skills, with the ability to interpret data and provide actionable insights. Strong project management skills, with the ability to manage multiple initiatives simultaneously. Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels of the organization. Ability to work independently and collaboratively in a fast-paced, dynamic environment. Proficiency in HRIS and talent management software is preferred. Additional Information We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Job description Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of Delivery Manager Principal responsibilities Project Managers are required to lead change initiatives, and manage stakeholder and senior management relationships. They work largely unsupervised and are expected to exercise independent initiative and judgement in proactively overcoming obstacles to success, dealing with uncertainty and changing circumstances, such as interdependencies, opportunities or risks. They are expected to adopt an agile and flexible approach to their work and an outstanding level of professionalism and conduct. Plans effectively around delivery constraints and optimizes the plan to maximize benefits and minimize risk. Ensures the baselined scope, requirements, benefits, schedule and budget are managed as outlined in the change frameworks Proactively monitors project execution to effectively identify risks/issues/dependencies as they arise throughout the project lifecycle. Collaborates and builds positive stakeholder relationships, providing regular updates, obtains buy-in from the project sponsor, Steering Committee and other stakeholders for all key project plans, commitments, and changes including requirements. Analyses management reports, and derives insights to drive the right business decisions Manages Change Adoption to ensure the change lands well and sticks, contributing to benefits realization. Produce well-defined project plans, identifying the key milestones and assigning responsibilities / resources in line with the Global Transformation Project Management Framework. Provides timely reports on project status, risks and issues, evaluating project performance based on management information using standardised metrics and templates in Clarity Maintains project change control, ensuring any changes to baseline are managed through change requests and all impacts are considered Promotes and takes accountability for project quality; identifies opportunities to improve delivery and oversees the governance process to reduce risk and ensure effective and timely decisions are taken Requirements Previous experience in managing large scale business transformation projects, and other managerial experience leading diverse, geographically distributed teams. Strong understanding and subject matter expertise in driving Contact Center Automation projects involving Contact Centre As A Service (CCaaS) and Cloud Platform migration and Artificial Intelligence/ Gen Artificial Intelligence driven Automation Strong understanding and subject matter expertise contact center domains like, Interactive Voice Response call flows, Identiity and Verification (ID&V) Work force management, Knowledge Management, Contact Center Analytics and Market Intelligence. Expert in tools such as JIRA, Confluence & MS Project Good understanding of Digital Journeys (e.g. Mobile Banking App) Expert in change methodologies including but not limited to customer experience, digital transformation, Design-led change, including significant experience in Agile roles. Excellent stakeholder management and assertive communication skills Past experience / Ability to drive technology changes involving Genesys Cloud, AWS Connect (Amazon web services), Google CCAI (Contact center Artificial Intelligence), Nice CX (Customer Expereince) Verint, Five9, Calabrio, Knowmax, Salesforce, ezo.ai, Uniphore, Convin, Dynamics 365, Qualtrics, Nuance Gatekeeper, Google Dialogflow, Google Transcriber, Poly AI, Cogito, AWS Lex (Amazon web service). Understanding of key activities for Change Adoption. Interactive Voice Response (IVR) Simplification. ID &V - CLI/ANI (Command Line interface/ Automatic number identification), One Time Password - OTP , Voice ID Data - Migration, storage and management (real time and historical). Contact Centre Reporting and Business Intelligence. Relevant experience on managing complex projects across countries or regions. Overall experience of 8+ years or more. Project management skills and experience of managing large and complex programmes You’ll achieve more at HSBC HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website ***Issued By HSBC Electronic Data Processing (India) Private LTD***

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. Are you an Insight Analyst with a talent for transforming complex data into compelling stories that drive action? Do you have a proven track record of crafting impactful, customer-centric narratives that influence decision-making and inspire change? If so, this role could be your perfect fit. Expedia's Travel Partners & Media Division (TPM) are seeking a dynamic Insight Analyst professional to join our Experience Management team to help bring to life and tell the story of our Partner’s experiences & interactions with Expedia. As an Experience Management Insight Analyst, you will play a pivotal role in translating complex operational, financial and Voice of the Partner data into compelling narratives and recommendations, identifying improvement opportunities across the customer journey. Introduction to the Team Travel Partnerships and Media helps partners, including hotels, airlines, destination marketing organizations (DMOs) and more, deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply, our leading advertising and travel media network and affiliate solutions. The TPM Partner Journeys team is accountable for the overall experience of TPM supply partners. This newly structured team takes a holistic, macro-level approach to define and drive experience improvements across EG. We are responsible for measuring the partner's overall experience, accounting for all touchpoints, and delivering insights to drive actionable improvements. Role Overview This position will transform partner data into business-changing narratives through powerful data storytelling. Using your expertise in journey analytics and text mining, you'll craft compelling cases for experience improvements that stakeholders can't ignore. You'll be the bridge between complex data and strategic action, creating visualizations and stories that make partner insights impossible to overlook and easy to act upon. In This Role, You Will Master the art of data storytelling by crafting persuasive narratives that transform complex analytics into clear, compelling stories with quantifiable business impact, making the invisible visible to key stakeholders across the organization. Leverage advanced text analytics to mine unstructured feedback for deep patterns and sentiment trends, turning conversation data into strategic recommendations with clear implementation paths and ROI projections. Build evidence-based business cases that quantify the impact of partner experience improvements, connecting journey friction points to key business metrics and demonstrating the tangible value of addressing partner needs. Create innovative data visualizations that make complex cross-channel partner journeys instantly understandable, helping stakeholders immediately grasp both current pain points and future experience opportunities. Establish adoption frameworks that enable partners to successfully implement your insights, demonstrating how your recommendations directly translate to improved partner performance and satisfaction. Develop measurement systems that track and communicate the business impact of implemented insights, continuously reinforcing the value of your analytical storytelling through tangible results. Experience And Qualifications Bachelor's degree in any technical discipline (e.g., Analytics, Data Science, Engineering, Computer Science, Mathematics, Statistics) with 2+ years of experience in customer/partner experience analytics or similar data-focused roles. Demonstrated expertise in data storytelling - proven ability to transform technical findings into compelling narratives that articulate business impact, persuade decision-makers, and drive measurable improvements in partner experiences. Exceptional skill in building persuasive, evidence-based cases that connect partner insights to business outcomes, with proven success in gaining stakeholder buy-in for recommended actions. Advanced proficiency in text analytics methodologies and tools for extracting meaningful insights from unstructured feedback, with experience using platforms like Gong, Qualtrics, or similar systems being a plus. Proven ability to develop frameworks that enable the successful adoption of analytical insights, with a track record of creating actionable recommendations that drive measurable improvements. Strong strategic thinking coupled with outstanding communication skills and stakeholder management abilities, ideally complemented by consulting experience and knowledge of AI/ML technologies to enhance data storytelling impact. Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50 Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs. Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Role: Data Domain Expert - Commercial Location: Hyderabad, India Full/ Part-time: Full-time Build a career with confidence Carrier is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems leading to safer, smarter, sustainable, and high-performance buildings. Carrier is on a mission to make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter, and more sustainable. Our teams exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. About the role Carrier is looking for an experienced data management professional to join our team as Business Enterprise Data Domain Expert Level 3 - Senior Commercial. The Data Domain Expert Level 3 - Senior Commercial will be part of the Carrier Business Services (CBS) Global Master Data Management (MDM) team and will support the master data improvement strategy and roadmap for the Commercial function. The role will support the implementation of structural improvements, delivering the highest Master Data quality level aiming at running efficient end-to-end business processes and allowing for decision making based on trusted data. The role supports the Data Principal Commercial on the data aspect of the Commercial function in close collaboration with the people, process, and technology partners. He/She designs and implements standardized end to end processes and tools for the maintenance of Commercial Master Data, delivering improved service quality, optimized cost to serve, controls & compliance, as well as enhancing customer experience. It also supports some Commercial function projects from a data perspective. He/She operates in a highly complex systems landscape and within a matrix organization. System complexity includes at least 100+ ERP instances, several other enterprise-level systems, supported by multiple service providers. He/She manages stakeholders’ relationships with business process managers across the Commercial function to implement the strategy and roadmap for high quality Master Data. Key Responsibilities: Being part of an enthusiastic and dynamic team, your responsibilities include: Business Data Analysis Data Analysis and Interpretation: Analyse data using statistical methods and tools to discover trends, patterns, and insights that can inform business decisions. Reporting and Visualization: help businesses create reports and dashboards in Qualtrics using data visualization tools to present complex data in an understandable and visually appealing manner Developing and Implementing Data Models: Develop models to address business issues. This may include predictive models, segmentation strategies, or other statistical models. Collaborating with Stakeholders: Work closely with BU’s and stakeholders to understand their data requirements and deliver insights and insights training that meet their needs. Identifying Opportunities for Process Improvement: Use data to identify inefficiencies or areas for improvement in business processes and recommend solutions. Supporting Data-Driven Decision-Making: Provide the data and analysis needed to support decision-making across the company, including local continuous improvement Staying Up-to-Date with Industry Trends and Tools: Keep abreast of the latest trends in data analytics, tools, and technologies to continuously improve data analysis capabilities. Work closely with Carrier Commercial MDM team on the following Data Quality improvements Data Enrichment: Gather additional customer-related data attributes from well-defined sources (mainly Salesforce CRM), ensuring it is accurate, in time, and compliant with the architecture in place. Ensure compliance with data governance and regulatory requirements. Data Cleaning and Preprocessing: with support of MDM team, clean data to remove inaccuracies, inconsistencies, and duplicates. Prepare data for analysis by performing normalization, transformation, and encoding. Monitoring and Maintaining Data Quality: Regularly monitor data quality and accuracy, implementing measures to maintain high data standards. Support the CBS MDM team in the implementation of the company-wide Data Policies and Governance Framework Deliver the Master Data Management strategy and roadmap within the Commercial function Support the delivery of master data projects, ensuring timely completion within budget and value realization Together with Data Principals and Data Owner, define data standards, cleansing (Get Clean) and monitoring (Dashboard/KPIs) of the Commercial master data Supporting the delivery of controlled, governed, and harmonized data maintenance processes for the Commercial data domain, including their introduction into the CBS operating model, ensuring effective and efficient master data maintenance services Implementing the required KPIs in the Global MDM Dashboard to monitor data standards compliance The above includes supporting technology implementation and required change management activities Supporting the implementation of the Data Collection, Storage and Modelling strategy for the Commercial function Developing documentation and education materials to support business stakeholders and imbed Master Data Management best practices within the Commercial function Fostering a continuous improvement and agile mentality in the delivery of the Master Data Management Commercial roadmap Foster communication and teamwork within and across organizational boundaries Build working relationships and foster communication with internal customers within and across organizational and geographic boundaries Requirements Post-Graduation in Business Administration, Accounting, Finance, ISC, Economics, IT or equivalent work experience Minimum 9 to 12+ years’ overall experience with 6 to 7 years’ experience in process related function and with the Data supporting these processes Systems/IT knowledge required (e.g. MS Excel advanced, Salesforce experience) Experience in implementation of standardized E2E business processes, in MDM processes a plus Experience in interfacing with business stakeholders Experience in process and Data improvement, applying root cause analysis Experience in defining requirements for building data quality reports/dashboards Experience within a corporate business environment Keeps deadlines and produces high quality output Fosters a constructive dialogue within process owners, BU/Functions and other key stakeholders Strong communicator Good level of presentation skills Benefits We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary. Make yourself a priority with flexible schedules, parental leave and our holiday purchase scheme Drive forward your career through professional development opportunities Achieve your personal goals with our Employee Assistance Programme Our commitment to you Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way . Join us and make a difference. Apply Now! Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant's Privacy Notice: Click on this link to read the Job Applicant's Privacy Notice

Job Tittle: Market Requirements Analyst Reports to: Head of Marketing Educational Qualification: Bachelor’s degree in Marketing, Business, Engineering, or a related field is required. MBA or equivalent experience is preferred, especially with a focus on market analysis, product strategy, or business intelligence. Years of Experience o 3–5 years of experience in market research, business analysis, or product marketing. o Preferably within technology, automotive, aerospace, or energy-efficient sectors. o Prior experience collaborating with cross-functional teams and supporting product strategy and go-to-market initiatives. Position Summary The Market Requirement Analyst plays a critical role in bridging market needs with business capabilities. This role involves researching market trends, gathering customer requirements, and converting them into actionable business and product strategies. The analyst will work closely with cross-functional teams including product management, marketing, sales, and engineering to ensure the company’s offerings are aligned with evolving market demands and customer expectations. Job Responsibilities: 1. Market Analysis and Research a. Conduct in-depth market research to identify emerging industry trends and innovation opportunities. b. Analyse customer feedback and translate it into actionable insights and prioritized features. c. Define and map out competitive landscapes in electric propulsion for Uncrewed Vehicles (Air, Land, and Sea). d. Identify market gaps and growth opportunities using qualitative and quantitative research. 2. Market Requirements Development a. Develop, own, and maintain detailed Market Requirements Documents (MRDs). b. Collaborate with Product Management, Engineering, and Sales teams to define product-market fit. c. Provide input to product roadmaps based on validated market needs. 3. Competitor & Opportunity Assessment a. Monitor competitor products and technologies to assess threats and advantages. b. Support business case development and new product planning using market-driven data. 4. Go-To-Market and Product Alignment a. Assist in defining pricing strategies and value propositions based on market analysis. b. Participate in go-to-market planning to ensure product alignment with market expectations. c. Deliver presentations and insights to internal stakeholders and executives. Tools & Technical Requirements: a) Tools: a. Market Research & Analysis Tools (e.g., Statista, Gartner, Qualtrics, or similar) b. Microsoft Office Suite, especially Excel and PowerPoint c. Collaboration Tools: Microsoft Teams, Confluence, Jira (preferred) b) Technical Skills: a. Strong analytical and strategic thinking with experience in data modeling and research methodologies b. Familiarity with product management frameworks and agile development environments c. Understanding of electric propulsion systems, EV technologies, and energy-efficient solutions is highly desirable c) Standards and Industry Knowledge: a. Awareness of industry-specific standards in electric propulsion, aerospace, or EV sectors b. Understanding of regulatory and environmental trends influencing market directions d) Communication and Collaboration a. Strong communication and interpersonal skills b. Ability to work cross-functionally and influence without authority Mandatory Requisites: Strong foundation in Product Management Deep technical understanding of UAV, UGV, and USV products Solid industry knowledge in UAV, UGV, and USV domains Proven experience in researching and developing Market Requirement Documents (MRDs) Ability to define product needs based on market gaps Skilled in translating market needs into product features Experience conducting stakeholder interviews and preparing detailed requirement documents Hands-on collaboration with product management and engineering teams across the product lifecycle Job Types: Full-time, Permanent Pay: ₹350,000.00 - ₹700,000.00 per year Benefits: Food provided Health insurance Paid sick time Paid time off Provident Fund Work from home Schedule: Day shift Fixed shift Monday to Friday Morning shift Work Location: In person

The Voice of the Customer (VOC) OR Customer Experience Manager (CXM) As an analyst you’ll play a crucial role in understanding and improving customer experiences by analyzing customer feedback and data, developing reporting to support various areas of the business, providing initial improvement recommendations, and tracking execution of recommendations. Key Responsibilities Customer Journey Mapping: Analyze and propose optimization the end-to-end customer journey across digital platforms and Blackbaud Products. Voice of the Customer (VoC): Develop and manage feedback loops through surveys, user interviews, and analytics tools to capture customer sentiment. Cross-Functional Collaboration: Work closely with product, engineering, sales, support, and marketing teams to align customer experience initiatives with business goals. Customer Advocacy: Identify customer trends with Blackbaud product, & using those success stories into testimonials, case studies, and referrals. Data-Driven Insights: Use customer data and analytics to identify trends, measure satisfaction (e.g., NPS, CSAT), and drive continuous improvement. Issue Identification: Identify customer issues with existing instance of Blackbaud product & report those into actionable items. Qualifications Bachelor’s degree in business, Marketing, Communications, or related field. 2+ years of experience in customer experience, customer success, or related roles in the tech industry. Experience with customer data analysis and VoC programs (Preferred). Experience with tools like Salesforce, Gainsight, GonG, Qlik, Qualtrics, Power-BI and product analytics platforms (Preferred). Experience with Product management (Preferred). Strong understanding of customer journey mapping, CX metrics, and CRM tools. (Preferred). Experience gathering and analyzing information and using it to develop effective solutions to difficult problems or situations. Excellent communication, problem-solving, and project management skills. Empathy-driven mindset with a passion for customer satisfaction and loyalty. Experience in writing and interpreting T-SQL. Excellent written and verbal communication and presentation skills. Strategic thinking and prioritization Advanced English skills required. Stay up to date on everything Blackbaud, Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today! Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

Hyderabad, Telangana Job ID 30185920 Job Category Finance Role: Data Domain Expert - Commercial Location: Hyderabad, India Full/ Part-time: Full-time Build a career with confidence Carrier is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems leading to safer, smarter, sustainable, and high-performance buildings. Carrier is on a mission to make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter, and more sustainable. Our teams exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. About the role Carrier is looking for an experienced data management professional to join our team as Business Enterprise Data Domain Expert Level 3 - Senior Commercial. The Data Domain Expert Level 3 - Senior Commercial will be part of the Carrier Business Services (CBS) Global Master Data Management (MDM) team and will support the master data improvement strategy and roadmap for the Commercial function. The role will support the implementation of structural improvements, delivering the highest Master Data quality level aiming at running efficient end-to-end business processes and allowing for decision making based on trusted data. The role supports the Data Principal Commercial on the data aspect of the Commercial function in close collaboration with the people, process, and technology partners. He/She designs and implements standardized end to end processes and tools for the maintenance of Commercial Master Data, delivering improved service quality, optimized cost to serve, controls & compliance, as well as enhancing customer experience. It also supports some Commercial function projects from a data perspective. He/She operates in a highly complex systems landscape and within a matrix organization. System complexity includes at least 100+ ERP instances, several other enterprise-level systems, supported by multiple service providers. He/She manages stakeholders’ relationships with business process managers across the Commercial function to implement the strategy and roadmap for high quality Master Data. Key Responsibilities: Being part of an enthusiastic and dynamic team, your responsibilities include: Business Data Analysis Data Analysis and Interpretation: Analyse data using statistical methods and tools to discover trends, patterns, and insights that can inform business decisions. Reporting and Visualization: help businesses create reports and dashboards in Qualtrics using data visualization tools to present complex data in an understandable and visually appealing manner Developing and Implementing Data Models: Develop models to address business issues. This may include predictive models, segmentation strategies, or other statistical models. Collaborating with Stakeholders: Work closely with BU’s and stakeholders to understand their data requirements and deliver insights and insights training that meet their needs. Identifying Opportunities for Process Improvement: Use data to identify inefficiencies or areas for improvement in business processes and recommend solutions. Supporting Data-Driven Decision-Making: Provide the data and analysis needed to support decision-making across the company, including local continuous improvement Staying Up-to-Date with Industry Trends and Tools: Keep abreast of the latest trends in data analytics, tools, and technologies to continuously improve data analysis capabilities. Work closely with Carrier Commercial MDM team on the following Data Quality improvements Data Enrichment: Gather additional customer-related data attributes from well-defined sources (mainly Salesforce CRM), ensuring it is accurate, in time, and compliant with the architecture in place. Ensure compliance with data governance and regulatory requirements. Data Cleaning and Preprocessing: with support of MDM team, clean data to remove inaccuracies, inconsistencies, and duplicates. Prepare data for analysis by performing normalization, transformation, and encoding. Monitoring and Maintaining Data Quality: Regularly monitor data quality and accuracy, implementing measures to maintain high data standards. Support the CBS MDM team in the implementation of the company-wide Data Policies and Governance Framework Deliver the Master Data Management strategy and roadmap within the Commercial function Support the delivery of master data projects, ensuring timely completion within budget and value realization Together with Data Principals and Data Owner, define data standards, cleansing (Get Clean) and monitoring (Dashboard/KPIs) of the Commercial master data Supporting the delivery of controlled, governed, and harmonized data maintenance processes for the Commercial data domain, including their introduction into the CBS operating model, ensuring effective and efficient master data maintenance services Implementing the required KPIs in the Global MDM Dashboard to monitor data standards compliance The above includes supporting technology implementation and required change management activities Supporting the implementation of the Data Collection, Storage and Modelling strategy for the Commercial function Developing documentation and education materials to support business stakeholders and imbed Master Data Management best practices within the Commercial function Fostering a continuous improvement and agile mentality in the delivery of the Master Data Management Commercial roadmap Foster communication and teamwork within and across organizational boundaries Build working relationships and foster communication with internal customers within and across organizational and geographic boundaries Requirements Post-Graduation in Business Administration, Accounting, Finance, ISC, Economics, IT or equivalent work experience Minimum 9 to 12+ years’ overall experience with 6 to 7 years’ experience in process related function and with the Data supporting these processes Systems/IT knowledge required (e.g. MS Excel advanced, Salesforce experience) Experience in implementation of standardized E2E business processes, in MDM processes a plus Experience in interfacing with business stakeholders Experience in process and Data improvement, ing root cause analysis Experience in defining requirements for building data quality reports/dashboards Experience within a corporate business environment Keeps deadlines and produces high quality output Fosters a constructive dialogue within process owners, BU/Functions and other key stakeholders Strong communicator Good level of presentation skills Benefits We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary. Make yourself a priority with flexible schedules, parental leave and our holiday purchase scheme Drive forward your career through professional development opportunities Achieve your personal goals with our Employee Assistance Programme Our commitment to you Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way . Join us and make a difference. Now! Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.