304 Qualtrics Jobs - Page 6

Senior UX Researcher Hyderabad, Telangana, India Date posted Jul 31, 2025 Job number 1854158 Work site Up to 50% work from home Travel 0-25 % Role type Individual Contributor Profession Design & Creative Discipline UX Research Employment type Full-Time Overview About Growth Research at Microsoft Our mission is to inform and accelerate the growth of Microsoft 365, Copilot, and other Microsoft commercial and consumer products by deeply understanding customer motivations, needs, and concerns -especially those that prevent discovery, trial, and adoption. This is particularly critical for our AI-powered experiences like Copilot, which are designed to empower people to do more. As the industry undergoes a fundamental transformation, we aim to stay at the forefront of innovation. People want tools that help them work efficiently and effectively, stay connected to their company culture, understand how to succeed, and feel supported throughout their journey. We believe our products can help them achieve these goals. Our research team operates like a startup. We encourage a sense of “founderism” and ownership. We support our partners with actionable research and strong points of view that drive strategy. In this role, you’ll engage directly with customers, iterate quickly, and focus on solving their most critical needs. Your work will help deliver a connected, innovative ecosystem of products that are easy to find, try, and use. Who We’re Looking For We’re especially excited about candidates who are eager to learn and grow, embrace new ways of working, and bring a growth mindset. If you have a strong track record of delivering results and thrive in cross-functional collaboration—with UX researchers, designers, data scientists, content designers, PMs, marketers, and engineers—this is the team for you. The Role As a Senior UX Researcher on the Growth Research team, you’ll help shape human-centered strategies that guide product direction and inform the full product lifecycle. You’ll integrate insights about human behaviors, attitudes, practices, and norms to influence both near- and long-term product investments. You’ll work closely with UX designers, product managers, engineers, data scientists, and fellow researchers to ensure we’re addressing the most important user needs and uncovering new opportunities. You will spend your time working on both foundational and evaluative research. The expectation is to be nimble - working closely with product teams on work that immediately influences roadmaps while staying ahead by identifying the important areas that we must tackle to enable them to accomplish their priorities. You will partner with UX design, content, PM and engineering to ensure that your insights and recommendations are immediately implementable. Much of your work will be self-directed; at the same time, you will need to stay in sync with teammates and feature crews. Qualifications Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 1+ year(s) User Experience Research experience OR Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 4+ years User Experience Research experience OR Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 5+ years User Experience Research experience OR equivalent experience Experience with at least one remote research study tool such as DScout, User Testing or Qualtrics is recommended. Experience with designing and prototyping in Figma or Figjam is a plus. #copilot #growth #userresearch Responsibilities Responsibilities: Cross-functional collaboration: Interact with product managers, engineers, designers, data scientists, and executive stakeholders to identify the big questions we must answer through research. Research leadership/Product Opinon: Build and execute impactful research plans that provide broad market views and deep customer insights needed to inform our product strategy and growth goals. Methodological expertise: Derive insights from quantitative and qualitative data, complementing other research that you will conduct on your own or in partnership with other researchers and stakeholders. Influence for Impact: Continuously inform the product roadmap using customer data (qualitative and quantitative). Key to this accountability will be identifying gaps and customer pain points, as well as potential customer delighters. Land impact broadly from your customer-focused knowledge by working across engineering, design, and marketing disciplines. Perform ongoing UX Health studies to evaluate and improve the user experience. Storytelling: Communicate research findings in clear and compelling ways to all levels of the product team, with the ability to explain methodology, insights, and design recommendations. A portfolio review presentation is expected as part of the interview process for this role. Your presentation should showcase your work experience and demonstrate your research and storytelling skills, along with your authentic interest for the space through compelling communication. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.  Industry leading healthcare  Educational resources  Discounts on products and services  Savings and investments  Maternity and paternity leave  Generous time away  Giving programs  Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

At Qualtrics, we create software that the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform. We are the creators and stewards of the Experience Management category serving over 18,000 clients globally. Building a category takes grit, determination, and an appreciation for the unconventional—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you’ll be part of a nimble group that’s empowered to set ambitious goals and move fast to achieve them. Strategic risks are encouraged, and complex problems are solved by collaborating and iterating until the best solution comes to light. You won’t have to look to find growth opportunities— they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing. Enterprise Account Executive Why We Have This Role At Qualtrics, we are on a mission to help organizations unlock the power of experience management to drive business success. With over 18,000 customers worldwide, we have become the industry leader in providing solutions that enable companies to understand and improve the experiences of their customers, employees, products, and brands. A global leader in experience management, Qualtrics recognizes the tremendous growth potential in the India region. As businesses in this dynamic market increasingly prioritize experience management, the Sales Representative role is pivotal to our strategic expansion. This position is designed to capitalize on the unique opportunities presented by the flourishing India business landscape, allowing Qualtrics to further solidify its presence and extend our impact on organizations seeking to elevate their customer, employee, Brand and Product experiences. How You’ll Find Success As a Sales Representative at Qualtrics, based in the vibrant business hub of Mumbai, your success will be driven by a combination of strategic thinking, client engagement, and a passion for contributing to the growth of our experience management solutions. Here's how you'll find success in this dynamic role: Market Understanding: Local Insight: Gain a deep understanding of the India business landscape. Stay abreast of industry trends, competitor activities, and the unique challenges faced by organizations in the region. Client Persona Development: Create comprehensive client personas based on the diverse demographics and industries prevalent in India. Tailor your approach to resonate with the specific needs and expectations of local businesses. Relationship Building: Trusted Advisor: Build and nurture strong relationships with clients by positioning yourself as a trusted advisor. Understand their business objectives and align Qualtrics' solutions to address their unique challenges and opportunities. Networking: Actively engage in networking events, industry conferences, and business forums in the region to expand your professional network and identify new business opportunities. Product Expertise: Continuous Learning: Stay updated on Qualtrics' ever-evolving suite of experience management solutions. Be the go-to expert for clients, showcasing how our products can empower them to enhance customer and employee experiences. Customized Presentations: Tailor presentations to showcase the relevance and impact of our solutions on the specific goals and pain points of potential clients in the region. Collaboration: Cross-functional Teamwork: Collaborate effectively with marketing, product development, and customer success teams. Provide valuable insights from the region to enhance our offerings and ensure seamless implementation of solutions. Global Collaboration: Leverage the global network within Qualtrics for support and knowledge sharing. Contribute to the overall success of the company by aligning regional strategies with global objectives. Results Orientation: Goal Setting: Develop a strategic plan to achieve and exceed the targets. Metrics Tracking: Regularly track and analyze key performance indicators (KPIs) to measure progress. Adjust strategies based on performance data to ensure continuous improvement. Continuous Innovation: Creative Problem Solving: Approach challenges with a solutions-oriented mindset. Proactively identify opportunities for innovation in sales strategies, client engagement, and market positioning. Feedback Loop: Establish a feedback loop with clients to understand evolving needs and market trends. Contribute ideas for product enhancements and improvements based on real-time feedback. How You’ll Grow At Qualtrics, we believe in investing in the growth and development of our employees. As a Sales Representative based in Mumbai, you will have unparalleled opportunities for professional advancement and personal enrichment. Here's how you'll grow in this dynamic role: Strategic Skill Development: Sales Mastery: Hone your sales skills through specialized training programs focused on consultative selling, relationship building, and effective negotiation techniques. Product Expertise: Deepen your understanding of Qualtrics' cutting-edge experience management solutions, enabling you to confidently articulate their value and relevance to clients. Leadership Opportunities: Career Pathing: Benefit from a structured career development plan that outlines potential growth trajectories within the organization. Explore opportunities to take on leadership roles as you progress in your career. Mentorship: Engage with experienced leaders within Qualtrics who will provide mentorship and guidance, helping you navigate your career path and achieve your professional goals. Global Exposure: International Collaboration: Leverage Qualtrics' global network by collaborating with teams from different regions. Gain exposure to diverse business environments and expand your understanding of the global marketplace. Cross-functional Collaboration: Work closely with cross-functional teams across departments, contributing to projects that enhance your knowledge of various aspects of the business. Innovative Culture: Continuous Learning: Embrace our culture of innovation by participating in ongoing learning initiatives. Stay informed about industry trends, emerging technologies, and best practices in sales and experience management. Creative Problem Solving: Develop your problem-solving skills through tackling real-world challenges and contributing innovative ideas to enhance our sales strategies. Client Relationship Management: Customer Success Collaboration: Collaborate with our Customer Success teams to understand post-sales processes and customer engagement strategies. Enhance your ability to provide end-to-end solutions that contribute to long-term client success. Customer Advocacy: Cultivate relationships with satisfied clients and turn them into advocates. Learn to leverage customer testimonials and success stories to strengthen your sales approach. Community Involvement: Networking Opportunities: Engage in networking events, industry conferences, and community outreach programs. Develop your professional network within Mumbai and beyond, opening doors to new opportunities. Brand Ambassadorship: Represent Qualtrics in the local business community. Contribute to building a positive brand image and fostering strong relationships with stakeholders. Recognition and Rewards: Performance Recognition: Excel in a results-oriented culture where your achievements are recognized and celebrated. Benefit from performance-based incentives and rewards that align with your contributions. Competitive Compensation: Enjoy a competitive compensation package that reflects your dedication and success in driving sales for Qualtrics. Join Qualtrics in Mumbai and embark on a journey of continuous learning, skill development, and professional growth. Things You’ll Do You sell the Qualtrics platform and become trusted advisors to C-Suite, Director, and VP level leaders You engage with clients at all points of the sales cycle - including prospecting, product demonstrations, on-site presentations, through close You drive net-new revenue growth through new logo acquisition and expansion of current accounts You educate clients on packages and options applicable to their situation, demonstrating how features and benefits match their needs You develop and execute strategic plans for your territory and create reliable forecasts You focus on self-development through daily training and enablement What We’re Looking For On Your CV 5+ years of quota-carrying sales experience in SaaS Relationships with the CXO’s in the region Proven track record of hitting and exceeding quotas Known for your strong work ethic and hunter mentality You love closing complex, consultative deals Experience navigating Salesforce.com, LinkedIn Sales Navigator, and other prospecting applications Ability to speak English with professional proficiency Bachelor's degree You are able to travel when necessary What You Should Know About This Team Winning Mindset: We have a relentless commitment to success. With a winning mindset, we set ambitious goals and work collaboratively to surpass them, driving excellence in everything we do. Innovator: Innovation is at the core of our identity. We are constantly exploring new ideas, methods to push boundaries and stay ahead of the curve and to make our customers successful! Building a New Category: Our team is at the forefront of creating a new category. We embrace the challenge of pioneering innovation and disrupting the status quo to carve out new opportunities in the market. One Team: Collaboration is ingrained in our DNA. We operate as one cohesive unit, leveraging the diverse strengths and perspectives of our team members to achieve collective success. Transparent: Transparency is key to fostering trust and alignment within our team. We value open communication and honesty, ensuring that everyone is informed and empowered to contribute effectively. All In: We are fully committed to our mission and goals. With a wholehearted dedication, we approach every task and challenge with unwavering determination and passion. Customer Obsessed: Our customers are at the heart of everything we do. We prioritize understanding their needs, delivering exceptional value, and exceeding their expectations at every touchpoint. Scrappy: We are resourceful and resilient, thriving in dynamic environments and overcoming obstacles with creativity and agility. We thrive on enthusiasm and dynamism, fostering an environment where energy fuels our endeavors and drives our momentum forward. Our Team’s Favorite Perks And Benefits Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours. We take pride in our offices’ designs aiming at cultivating creativity through an open and collaborative work space. We believe in sharing Qualtrics success which is part of the compensation for all employees. The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know. Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

Location: Remote, India Position Title: Senior Specialist HRIS Role Overview This position has operational focus for the SuccessFactors Compensation, Talent suite, Role-Based Permissions and HR analytics technology with the ability to flex across platforms. Must have a strong focus on user experience – partnering with the Annual Process team members to ensure that our annual processes are simple, effective & people focused through technology. This is a full-time position that would adhere to Eastern Standard Time (EST) working hours. Accountabilities Responsible for the configuration and testing of the SuccessFactors Compensation and Reporting modules to support the execution of annual processes, including annual compensation and variable pay processes Prepare accruals using the SuccessFactors Compensation module, ensuring accuracy and timely reporting to meet deadlines Responsible for the configuration and testing of the SuccessFactors Talent Suite and Reporting modules to support the execution of annual processes, including talent planning, goals, succession, performance management and career development process Responsible for SuccessFactors Role-Based Permissions, Reporting and Analytics Provide guidance, recommendations, and solutions to drive talent processes using the Qualtrics 360 Platform as it relates to any talent processes such as Continuous Feedback, Development Potential, etc. Other Applicable Scope Defining Dimensions Collaborate with HR Centers of Excellence, HR Analytics, Information Services, Annual Process team members and key end users to clearly define requirements to facilitate annual process execution, system enhancements to existing technology and new system implementations Deliver technology that aligns business process and industry best standards utilizing existing software functionality and releases for continuous improvement Knowledge, Skills & Abilities Proven experience in configuring and optimizing various SuccessFactors modules and Qualtrics Platform Strong proficiency in SuccessFactors reporting tools and analytics / Excellent MS Excel skills Excellent analytical and problem-solving skills with the ability to translate business requirements into system configurations and reports Strong communication and interpersonal skills for effective collaboration with diverse stakeholders Experience & Education B.S. Degree in HR, Information Systems, Business, or equivalent experience 3+ years experience with HR technology platforms, systems, analytics and processes SAP SuccessFactors Compensation (required) Talent Suite (preferred) Role-Based Permissions (preferred) Reporting (preferred) Qualtrics 360 Platform (preferred)

Role : Lead, Customer Data Insights & Analytcs Location : Bangalore Your Role As the Lead, Customer Data Insights & Analytics , you will be at the center of transforming how we listen to, interpret, and act on the voice of our customers. This is a strategic and hands-on role that combines operational excellence, data storytelling, and cross-functional leadership to enhance the end-to-end customer journey. You’ll champion data-driven decisions, optimize customer-facing processes, and elevate how we measure and improve customer experiences across the company. Your Impact To succeed in this role, you should be passionate about creating frictionless operations to improve the SolarWinds customer experience. You will have the following responsibilities Customer Insights & Analytics Build a centralized insights engine to translate NPS, CSAT, digital behavior, support interactions, and operational data into actionable CX insights. Partner with Data, Salesforce, and Customer Success teams to embed predictive models that identify churn risk, advocacy, and engagement patterns. Design and maintain CX dashboards and reporting tools that surface trends, friction points, and improvement opportunities across the journey. Process & Experience Optimization Identify and resolve customer journey pain points by leveraging automation, AI, and workflow enhancements. Lead cross-functional initiatives that optimize tools, systems, and processes used by Support, Success, Academy, and Product teams. Establish and document scalable workflows , survey cadences, and insight-to-action loops. CX Technology & Innovation Evaluate and implement new technologies (AI, automation platforms, feedback tools) to improve listening and response across channels. Collaborate with engineering and IT teams to improve data architecture and feedback flow integration (Salesforce, Gainsight, Qualtrics, etc.). Strategic Enablement Deliver insight-driven recommendations to senior leadership and stakeholders, informing product, GTM, and service strategy. Shape quarterly CX business reviews and customer storytelling backed by data. Serve as a champion of CX operational excellence and continuous improvement . Your Experience 5+ years of experience in customer experience, business operations, or data strategy roles, ideally in a B2B SaaS or tech company. Proven track record in turning data into strategic insights , especially with NPS, CSAT, churn, and engagement metrics. Strong experience with Salesforce , BI tools (Power BI, Tableau, Domo, Looker), and customer feedback platforms (e.g., Qualtrics, Medallia). Working knowledge of AI and automation concepts in CX, such as sentiment analysis, predictive scoring, or journey analytics. Strong project management and cross-functional collaboration skills. Bachelor’s degree in Business, Analytics, Engineering, or related field (MBA preferred). Excellent communication and stakeholder engagement skills in a global matrixed environment.

As an experienced Primary Market Research (PMR) leader, your role will involve leading high-impact global research engagements, mentoring teams, and partnering with Data Science & AI experts to modernize insights generation using traditional qualitative and quantitative research methods alongside AI/ML and Generative AI applications. You will be responsible for executing end-to-end PMR projects across therapy areas and geographies, utilizing both traditional methodologies and AI-enhanced techniques to improve study design, analysis, and storytelling. Your key responsibilities will include applying Generative AI tools to accelerate insight synthesis and automate reporting, guiding the integration of machine learning models for survey optimization, and collaborating closely with clients and internal stakeholders to deliver insights aligned with business strategy. Additionally, you will manage and mentor a team of market researchers, maintain strong vendor relationships, and demonstrate storytelling excellence through data-driven narratives that influence strategic decision-making. To excel in this role, you should have at least 15 years of experience in healthcare/life sciences primary market research, with a proven ability to lead multi-country, multi-method projects. Strong knowledge of qualitative and quantitative methodologies is essential, and exposure to tools such as Qualtrics, SPSS, R, or Python is advantageous. Hands-on experience with AI/GenAI platforms for text summarization, sentiment analysis, and automated reporting is desired, along with a passion for exploring emerging technologies in research workflows. Preferred qualifications include a Master's degree in Life Sciences, Market Research, Business Analytics, or related fields, as well as certification or exposure to AI/ML in market research or marketing analytics. Familiarity with healthcare compliance, pharma regulations, and therapy-specific dynamics will be beneficial for this role. Excellent interpersonal, presentation, and client engagement skills, strong project management abilities, and the capacity to thrive in a fast-paced, deadline-driven environment are also key attributes for success in this position.,

Job Overview We are seeking a talented and creative UX/UI Designer to join our dynamic team. In this role, you will be responsible for enhancing user satisfaction by improving the usability, accessibility, and pleasure provided in the interaction between the user and our products. You will work closely with cross-functional teams to create engaging and effective digital experiences that align with our business goals. Responsibilities Collaborate with product managers and developers to define user requirements and design specifications. Create wireframes, prototypes, and high-fidelity mockups to effectively communicate design ideas. Conduct user research and usability testing to gather insights and iterate on designs. Develop user interface designs for web and mobile applications, ensuring a seamless experience across platforms. Utilize data analysis skills to inform design decisions and improve user engagement. Stay updated with industry trends, tools, and best practices in UX/UI design. Work with Adobe Creative Suite to produce visually appealing designs that meet brand standards. Assist in the implementation of designs using WordPress or SharePoint as needed. Experience Proven experience as a UX/UI Designer or similar role in digital design. Proficiency in UI design tools such as Adobe Illustrator and Adobe Creative Suite. Familiarity with analytics tools like Omniture and Qualtrics for data-driven design decisions. Experience in E-commerce environments is a plus. Strong understanding of user-centered design principles and methodologies. Excellent communication skills to articulate design concepts clearly to stakeholders. Ability to work collaboratively within a team environment while managing multiple projects simultaneously. Join us in creating exceptional digital experiences that delight users! Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹20,000.00 per month

Role Overview: We’re seeking a dynamic and results-oriented Client Acquisition & Delivery Manager to drive new business growth and manage research project execution . This hybrid role is ideal for someone who is a strong communicator, has a deep understanding of market research solutions, and thrives on both sales and delivery excellence. Key Responsibilities: Client Acquisition: Identify and pursue new B2B opportunities in sectors needing consumer insights (FMCG, Retail, D2C, Healthcare, Education, etc.) Pitch our research services and agile insights platform to decision-makers (CMOs, brand managers, product teams, etc.) Build and maintain a robust pipeline of qualified leads through outbound efforts, partnerships, and inbound leads. Prepare and deliver compelling proposals and presentations customized to client needs. Negotiate contracts and close deals to meet monthly revenue targets. Research Project Delivery: Understand client objectives and translate them into clear research briefs. Coordinate and manage the execution of quantitative research projects end-to-end. Liaise with internal teams and external panel providers to ensure timely and quality delivery. Analyze data (with analyst support if needed) and present insights in client-ready reports or dashboards. Act as the main point of contact for clients throughout the project lifecycle. Required Skills & Qualifications: Bachelor's or Master’s degree in Marketing, Business, Research, or related field. 2+ years experience in B2B client servicing, business development, or market research. Familiarity with consumer insights, survey tools, and agile research methods. Strong communication, negotiation, and presentation skills. Analytical mindset with attention to detail. Ability to manage multiple projects and meet deadlines under pressure. Nice to Have: Experience with survey platforms like Cint, Purespectrum, Sago, Qualtrics, SurveyMonkey, Lucid, or similar. Prior experience working with research agencies or SaaS platforms. Strong network in marketing/brand/research roles across industries. About Us: We are a cutting-edge Market Research & Consumer Insights Company , enabling businesses to make smarter, faster decisions with real-time feedback from real people. From market research and consumer behavior analysis to customer insights, our end-to-end agile tools make it easier for businesses to stay ahead with data-driven decisions. What We Offer: Competitive salary + performance-based incentives. Opportunity to work with top-tier clients and global brands. High-growth environment with learning and leadership opportunities. Flexible work culture and supportive team. To Apply: Send your resume and a brief cover letter explaining your relevant experience to khushi@gleepzy.com

Key Responsibilities: Validate survey logic and structure to ensure accurate data collection. Monitor incoming data for inconsistencies, errors, or unusual patterns. Perform data cleaning and transformation using tools like Excel, SPSS, etc Develop and maintain data quality checks and automation scripts for efficiency. Collaborate with research and operations teams to resolve data-related issues. Ensure alignment of data with project objectives and client requirements. Prepare data quality reports and provide actionable recommendations where needed. Cross check sample representativeness and response integrity across key demographics. Support processing and other reporting teams by delivering clean and structured data. Contribute to process improvement initiatives to enhance data accuracy and reliability. Requirements: Proficiency in data cleansing, validation, and preparation to ensure accuracy and consistency. Ability to analyze, explore, and segment datasets for actionable insights. Strong knowledge of statistics and statistical packages such as Excel OR SPSS. Experience in creating and applying algorithms to identify trends, outliers, and errors in large datasets. Familiarity with survey platforms (e.g., Decipher, Qualtrics, Confirmit) and understanding of survey logic and flow. Expertise in data visualization and creating dashboards using tools. Competence in visual storytelling with data. Knowledge of sampling methods. Proven experience in data analysis and data quality management within market research. Strong mathematical and problem-solving abilities. Solution-oriented mindset. Some expertise in AI. High accuracy and attention to detail. Excellent written and verbal communication skills Strong team-working skills and the ability to collaborate with project managers, researchers, and technical teams. Comfortable managing multiple projects. Comfortable working flexible hours Interested candidates can DM or send their resume to anusha.devadasan@iresearchservices.com / 8799804312.

Location: Hyderabad Location About the Role This role will be part of a central team that supports the consultation, implementation and sustainment of Customer Experience / Net Promoter Score (NPS) surveys for Wells Fargo customers & employees. The role will specifically be responsible for collaborating with Customer Experience team and business partners to ensure survey needs have been appropriately translated to meaningful requirements. Duties will include supporting consultation, implementation activities for survey design, access requests and creation of requirements for surveys, reporting, dashboards and testing. This role will also support/contribute to creating continuous improvements in the process. A combination of technical and business knowledge is beneficial. Previous CX survey creation experience, JIRA and agile experience will be helpful. This role will report to the Customer Experience leader. Responsibilities Support Platform, Operations and Configuration Leads for onboarding surveys Configuring surveys, building the dashboards and launching the surveys Supports CX Strategy & Operational Leads and Configuration Leads to ensure successful survey implementations Supporting the day-to-day activities of Survey Operations to close the tickets, incidents and control governance Works with Communication lead to ensure all process documentation is current and provide archiving support to Product Owner Accountable for driving as much standardization as possible across all implementations through continuous improvement activities Provide partner support for User Access and QA Testing, if needed Work closely and independently with partners (internal clients) and senior management stakeholders Lead, organize and participate in PAM/department-wide initiatives Engage with cross culture team members and stakeholders Ready to work across geographies (India and USA) and be available during evening/early night hours for overlap with our US partners Required Qualifications : 6+ months of Graphic or Website Design experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Skills : Over 6+ months of experience in Project Management, Requirements Gathering and QA Testing Good working knowledge on MS Office Suite, especially Excel including basic functions (Filters, vlookup, Pivots etc.) Working independently and critical thinking skills Ensuring work conforms to standards and best practices Delivering work on time and within agreed upon scope, risk and quality parameters Agile Experience JIRA experience Medallia, Qualtrics or any other CX platform experience Knowledge of any data visualization tools such as Power BI / Tableau Experience designing customer/employee satisfaction surveys SharePoint Site Administration /Owner Experience Net Promoter Score experience Posting End Date: 30 Jul 2025 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Location: Hyderabad Location About The Role This role will be part of a central team that supports the consultation, implementation and sustainment of Customer Experience / Net Promoter Score (NPS) surveys for Wells Fargo customers & employees. The role will specifically be responsible for collaborating with Customer Experience team and business partners to ensure survey needs have been appropriately translated to meaningful requirements. Duties will include supporting consultation, implementation activities for survey design, access requests and creation of requirements for surveys, reporting, dashboards and testing. This role will also support/contribute to creating continuous improvements in the process. A combination of technical and business knowledge is beneficial. Previous CX survey creation experience, JIRA and agile experience will be helpful. This role will report to the Customer Experience leader. Responsibilities Support Platform, Operations and Configuration Leads for onboarding surveys Configuring surveys, building the dashboards and launching the surveys Supports CX Strategy & Operational Leads and Configuration Leads to ensure successful survey implementations Supporting the day-to-day activities of Survey Operations to close the tickets, incidents and control governance Works with Communication lead to ensure all process documentation is current and provide archiving support to Product Owner Accountable for driving as much standardization as possible across all implementations through continuous improvement activities Provide partner support for User Access and QA Testing, if needed Work closely and independently with partners (internal clients) and senior management stakeholders Lead, organize and participate in PAM/department-wide initiatives Engage with cross culture team members and stakeholders Ready to work across geographies (India and USA) and be available during evening/early night hours for overlap with our US partners Required Qualifications : 6+ months of Graphic or Website Design experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Skills : Over 6+ months of experience in Project Management, Requirements Gathering and QA Testing Good working knowledge on MS Office Suite, especially Excel including basic functions (Filters, vlookup, Pivots etc.) Working independently and critical thinking skills Ensuring work conforms to standards and best practices Delivering work on time and within agreed upon scope, risk and quality parameters Agile Experience JIRA experience Medallia, Qualtrics or any other CX platform experience Knowledge of any data visualization tools such as Power BI / Tableau Experience designing customer/employee satisfaction surveys SharePoint Site Administration /Owner Experience Net Promoter Score experience Posting End Date: 30 Jul 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-472969

Description Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, Gotogate & Flightnetwork and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2600 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Major offices in Sweden (HQ), Canada, Greece, India, Poland and Uruguay. Location: Mumbai / Pune Responsibilities About the role: Training Delivery: Conduct engaging and effective training sessions on all schedule change policies, procedures, and relevant systems for new hires and existing agents. Content Development: Develop, update, and maintain training materials, job aids, and resources specific to schedule change processes. Knowledge Transfer: Ensure trainees fully understand complex schedule change scenarios, including rebooking, cancellations, involuntary changes, and compensation policies. Performance Coaching: Assess trainee comprehension and practical application of knowledge, providing constructive feedback and one-on-one coaching to improve performance. System Proficiency: Train agents on the effective use of relevant systems (e.g., GDS, internal tools) for processing schedule changes accurately and efficiently. Policy Adherence: Emphasize and ensure adherence to all company policies, airline regulations, and quality standards related to schedule changes. Continuous Improvement: Stay up-to-date with any changes in schedule change policies, system updates, and industry best practices to integrate them into training. Collaboration: Work closely with Operations, Quality Assurance, and other training team members to identify training needs and contribute to overall performance improvement. Requirements Minimum 2 years of prior experience in training, coaching, and mentoring roles is highly desirable. Domain Knowledge: In-depth understanding of airline policies, GDS systems (e.g., Amadeus, Sabre, Galileo & NDC portals), and common schedule change complexities. Excellent verbal, written, and presentation skills, with the ability to simplify complex information for diverse learners. Strong problem-solving abilities and attention to detail. Ability to adapt training methods to various learning styles and group dynamics. Self-motivated and capable of working independently while also being a strong team player. Ability to analyze data and derive insights for performance improvement. Proficient in data systems like QlikSense, Qualtrics, and Score Buddy. Experience coordinating with cross-functional teams like HR and Operations. High attention to detail and strong organizational skills.

Skills :- Survey Programmer, jQuery, JavaScript, Confirmit Location :- Bangalore, Hyderabad, Chennai, Mumbai, Gurgaon Shift Timings :- 6.30 pm - 3.30 am We have an exciting role to head our creative studio for one of Omnicoms largest advertising agency. This leadership role will require to lead and drive world-class advertising, creative and studio deliverables working with global brands and agency leaders. This role would be overall responsible for production, practice a people management. About Omnicom Global Solutions Omnicom Global Solutions (OGS) is an agile innovation hub of Omnicom Group, a leading global marketing and corporate communications company. Guided by the principles of Knowledge, Innovation, and Transformation, OGS is designed to deliver scalable, customized, and contextualized solutions that meet the evolving needs of our Practice Areas within Omnicom. OGS India plays a key role for our group companies and global agencies by providing stellar products, solutions, and services in the areas of Creative Services, Technology, Marketing Science (Data & Analytics), Advanced Analytics, Market Research, Business Support Services, Media Services, and Project Management. We currently have 4000+ awesome colleagues in OGS India who are committed to solving our clients pressing business issues. We are growing rapidly and looking for talented professionals like you to be part of this journey. Let us build this, together Understand the requirements of projects, design and formulate the questionnaire programming, sampling, and data layouts. Work with Data Ops teams and project managers to understand and align on post survey analysis objectives. Recommend a solution design and template suite of survey programming. Coordinate with field teams. Integrate graphics, logos and relevant creatives, banners, or other multimedia assets with the survey. User testing, quality assurance of functionalities, click through options, radio buttons and other UI features of survey landing pages. Support the team in various tasks like ongoing development, Proof of Concept, and troubleshooting the issues faced with maintenance projects. You will be working closely with: Global clients with a strong presence in Market Research space. This may be the right role for you if you have. 2-5 years experience in Market Research Operations. Expertise in one or more prominent survey scripting tools like, Confirmit, Decipher. Experience of working with international clients in multi-cultural environment. Experience of managing Healthcare projects Drive and flexibility to adapt to new platforms. Ability to exhibit reliable independent decision making. Ability to receive and act on constructive feedback provided by supervisors. Ability to work in and adapt to a high-paced environment. Note :- Interested Candidates can share their CVs on shalu.singh@annalect.com Regards, Shalu Singh

Job Description: Key responsibilities : Engage with relevant stakeholders within the organization to review support. Design and document functional and technical requirements and help scope projects by understanding timelines and deliverables. Solve complex technical implementations both independently and in a team environment. Clearly communicate solutions back to business through multiple communication channels. Enable other team members on the Qualtrics Experience Management (XM) Platform and related solutions. Contribute to the team’s body of knowledge, including lessons learned, best practices, and guidance materials. Lead implementation projects to completion, including management of internal stakeholders, schedule, risks, issues, and resources. Continually adapt and develop product knowledge and learn new technologies. Coordinate and collaborate with the internal stakeholders and external partners (wherever applicable) to deliver BX program. Core Technical Skills ( must haves ) Qualtrics Advanced Programming Survey Flow, Embedded Data, Display/Skip Logic Loop & Merge, Piped Text, Custom Validation Quota setup and management Custom End-of-Survey elements JavaScript / jQuery Custom question behaviours Dynamic content rendering Real-time input validation and manipulation HTML/CSS Custom styling of questions and pages Responsive design for mobile optimization Qualtrics API Integration Advanced Survey Modules & Techniques ( good to have ) MaxDiff (Best-Worst Scaling) Conjoint Analysis (CBC, ACBC) Segmentation Logic Custom Scoring and Calculations Survey Logic & UX Expertise ( must haves ) Randomization Techniques Questions, blocks, answer choices Multi-language Survey Setup Accessibility & Mobile Optimization Custom Question Types Quality Assurance & Documentation ( must haves ) Self-QA Debugging and Troubleshooting Clear Documentation of Logic and Custom Code Basic Analytical & Domain Knowledge ( good to have ) Sampling Techniques Panel Integration Experience with Market Research Tools Location: DGS India - Mumbai - Thane Ashar IT Park Brand: Merkle Time Type: Full time Contract Type: Permanent

About Morgan Stanley Since our founding in 1935, Morgan Stanley has consistently delivered first-class business in a first-class way. Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 42 countries. Everything we do at Morgan Stanley is guided by our five core values: Do the Right Thing, Put Clients First, Lead with Exceptional Ideas, Commit to Diversity and Inclusion, and Give Back. What We Offer Morgan Stanley offers a dynamic and multifaceted environment which requires individuals to work closely with colleagues across various functions and the Business Unit in onshore regions. You will get to work with extremely talented peers in a meritocratic team-oriented culture. Role Description Morgan Stanley Research is seeking an experienced, deep thinking quantitative primary researcher to join its AlphaWise team. AlphaWise is a global, entrepreneurial team that works alongside Morgan Stanley’s world class equity research analysts to generate evidence-based research spanning every industry sector around the world. AlphaWise focuses on the collection and analysis of proprietary primary research to uncover insights, partners with research analysts to create compelling, differentiated opinions on stocks, sectors and investment debates to share with Research’s clients. Responsibilities As a quantitative primary researcher within AlphaWise you will conduct market research surveys for research analysts to address investment debates in their sectors and develop initial ideas into coherent insights: Carry out custom primary online research studies with implementing the study from beginning (questionnaire development and review) to end (analysis in excel, word, ppt formats) Work closely with AlphaWise team members in preparation of survey questionnaires Liaise with vendor(s) throughout the duration of the projects (survey program testing, monitor data collection, etc.) Undertake questionnaire programming (using Qualtrics software) and check the programming scripts Handle survey distribution to respondents, monitoring data collection progress, and check the quality of field data Data cleaning, tabulation, and analysis. Preparation of Excel, Word, PowerPoint deliverables as per specifications Qualifications & Abilities Bachelor’s Degree or higher, preferably in Market Research, Marketing, Statistics, Economics, Business or a related field 2+ years of professional experience in conducting quantitative primary research across industries, geographies (America, Europe, Asia) and business models (B2B, B2C) Hands on with Microsoft Excel, Word, PowerPoint along with SPSS and/or Q software Experience in programming surveys on DIY platforms, example Qualtrics Insatiable curiosity and self-starter mentality, able to work both independently and as part of a team Strong client servicing and communication skills Proven ability to integrate and synthesize research information from multiple sources, delivering value-added insights and recommendations Proven ability to manage multiple projects under tight deadlines Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents What You Can Expect From Morgan Stanley We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.

Bachelor’s degree in Analytics, Mathematics, Computer Science, Marketing, or other quantitative discipline Deep knowledge of website tagging and analytics platforms with at least 2+ years previous use of Adobe Analytics, Adobe Target, and Adobe Launch with an emphasis on software implementation, maintenance, and tagging best practices JavaScript/Jquery in support of tagging and third-party marketing tracketing Successful track record of providing strategic recommendations to optimize the digital customer experience (B2B experience is a plus) Proficient Office 365 (Advanced Excel, PowerPoint, Teams, Outlook, etc.) Oversee complex data collection, defining requirements, optimizing the web analytics framework, and ensuring data quality/governance Capture necessary web data, oversee tagging implementation, and support marketing integrations (Adobe Launch) Test and validate new tags; audit and maintain existing tags Maintain robust processes and KPI framework to ensure data quality/governance Support web analytics architecture and data layer, continuing to build/mature analytics solutions Stay informed on new analytics trends and raise enhancement suggestions to the team (privacy laws, cookie-less tracking, new software etc.) Adobe Analytics Developer Certification Adobe Suite (including Marketo, AEM, Tag Manager), Decibel Insights (or other session replay), Qualtrics (or other site survey) GA4 and Google Tag Manager Prior Web SDK implementation Customer Data Platform experience to shape future data strategy at Waters Experience working in an agile environment

Who We Are Escalent is an award-winning data analytics and advisory firm that helps clients understand human and market behaviors to navigate disruption. As catalysts of progress for more than 40 years, our strategies guide the world’s leading brands. We accelerate growth by creating a seamless flow between primary, secondary, syndicated, and internal business data, providing consulting and advisory services from insights through implementation. Based on a profound understanding of what drives human beings and markets, we identify actions that build brands, enhance customer experiences, inspire product innovation and boost business productivity. We listen, learn, question, discover, innovate, and deliver—for each other and our clients—to make the world work better for people. Why Escalent? Once you join our team you will have the opportunity to... Access experts across industries for maximum learning opportunities including Weekly Knowledge Sharing Sessions, LinkedIn Learning, and more. Gain exposure to a rich variety of research techniques from knowledgeable professionals. Enjoy a remote first/hybrid work environment with a flexible schedule. Obtain insights into the needs and challenges of your clients—to learn how the world’s leading brands use research. Experience peace of mind working for a company with a commitment to conducting research ethically. Build lasting relationships with fun colleagues in a culture that values each person. Role Overview: This role requires you to be an active team player in our survey scripting team, working along with other highly performing members, and help maintain our high delivery standards. You will get the right environment and opportunities to demonstrate your skills and contribute to achieving the goals of Market Research function at Escalent Inc.. Key Responsibilities: Understand project requirements and script surveys of varying complexities Perform user testing and quality assurance of survey functionality Work along with research and project management teams, and ensure project execution is aligned to the research objectives Be consultative, recommend solutions, identify challenges, and work along with all stakeholders towards project success Adhere to the best practices and processes for scripting, and consistently contribute towards evolving those Innovate, Automate, and strive to better quality and efficiency within team Preferred Qualifications: 2- 5 years of experience in survey scripting Expertise in Qualtrics is a must and in one or more prominent survey scripting tools like Decipher, Confirmit, Unicom, CMIX etc. Manage medium to high complexity projects independently. Knowledge of Java Script, jQuery Experience of working with international clients in multi-cultural environment Drive and flexibility to adapt to new platforms Ability to exhibit reliable independent decision making Ability to work in and adapt to a high-paced environment

Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future. A future where we’re always looking forward. Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do? 2AB InBev GCC was incorporated in 2014 as a strategic partner for Anheuser-Busch InBev. The center leverages the power of data and analytics to drive growth for critical business functions such as operations, finance, people, and technology. The teams are transforming Operations through Tech and Analytics. Do You Dream Big? We Need You. Job Title: Principal Analyst – GBS Commercial Location: Bangalore Team: GCX & Insights – GBS Commercial Reporting To: Manager – GCX & Insights Purpose of the role We are seeking a detail-oriented Business Analyst to support our Global CX Process , focusing on NPS (Net Promoter Score) survey campaigns across 30+ countries . This role will drive data-driven decision-making by analyzing customer feedback, optimizing survey frameworks, and collaborating with cross-functional teams to enhance the end-to-end customer journey. Key Tasks & Accountabilities Survey Campaign Management Lead the quarterly NPS survey kickoff, ensuring countries are aligned on prerequisites, timelines, and survey structure. Clean and validate data from active customer bases, ensuring compliance with global sampling frameworks. Monitor survey launches and response rates, ensuring statistical significance and data quality. Data Analysis & Reporting Generate and publish NPS results and simulations for countries and business units, identifying trends in customer sentiment. Develop actionable insights from VOC (Voice of Customer) data to highlight pain points (e.g., delivery issues, pricing feedback). Create dashboards/reports (using PowerBI) to visualize CX metrics for stakeholders. Stakeholder Collaboration Conduct tactical and quarterly reviews with country teams to discuss results and align on planned actions. Partner with Market Managers, Sales, and Customer Service to translate insights into operational improvements. Process Optimization Refine sampling methodologies and survey frameworks to increase response rates and data accuracy. Automate data collection/reporting workflows where possible. 3. Qualifications, Experience, Skills Level Of Educational Attainment Required Education: Bachelor’s/Master’s in Business Analytics, Marketing, Data Science, Economics, or related field. Previous Work Experience Experience: 3–5 years in business analysis, CX research, or survey analytics (CPG/retail preferred). Technical Skills - Proficiency in Excel, PowerBI, and statistical tools (e.g., R, Python). Familiarity with NPS frameworks and VOC tools (Qualtrics, Medallia). Preferred Skills Experience working with global teams And above all of this, an undying love for beer! We dream big to create future with more cheers

About the job Colt provides network, voice and data center services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Why we need this role This is a 1 year interim position covering Maternity Leave. Leading a small international team you will help us to continue our journey to build and grow our analytics capability. In this pivotal role, you will be building on existing foundations to deliver data-driven insights that inform strategic HR decisions across the globe. This is a unique opportunity to make a meaningful impact in a growing function, contributing to the development of tools, processes, and reporting that support our global workforce. We are looking for someone who brings their own fresh thinking and a proactive mindset, someone who’s excited to create new solutions, drive innovation, and introduce compelling, insight-driven storytelling Join us and you will be part of a fast-growing community of like-minded experts to grow and learn alongside you in your career. What You Will Do Manage the People Analytics activities across all areas of HR and build effective and collaborative partnerships with stakeholders. Work with HR business partners and leaders of the different HR COI’s to understand their objectives and establish their reporting needs and key performance indicators. Support the team to introduce visualisation and the use of Power BI adapting current dashboards and creating new solutions making insights digestible. Introduce analytical methodologies using storytelling to describe trends, patterns and insights. Influence and partner with a wide range of cross-functional stakeholders from within the HR, Colt CEO Office, IT, Finance, Data Office, Projects & Process Transformation team, as well as the wider business, to design and implement robust, globally scalable HR solutions. Work with stakeholders to build a strategy for data and analytics. Lead ad hoc projects as required, working in partnership with global stakeholders, including on-time closure of Audit actions. Champion insight driven approaches to problem solving, decision-making, and help to enhance the data and insight culture across the business. Outline, establish and ensure the delivery of high quality and timely HR reporting products to the respective HR teams. Own the development of the Global HR reporting and analytics roadmap. Ensure reporting processes and items are fully documented. Ensure appropriate access and privacy controls are in place for all reporting products within HR. Develop the Global People Analytics team members through exposure to transformation initiatives and direct coaching to maintain a high performing team. What We're Looking For Skills & Experience People Analytics Leadership Experience Experience leading small to mid-sized analytics teams or cross-functional project teams. Strong program management skills: managing global initiatives, timelines, and deliverables. Proven track record of developing team capability, using data to solve HR problems: workforce planning, retention modelling, employee sentiment analysis, etc. HR Domain Expertise In-depth understanding of People functions: talent acquisition, performance management, engagement, attrition, DEI, learning & development. Familiarity with global HR practices, legal considerations, and cultural nuances. Data & Analytical Skills Proficiency in tools like SQL, Python, or R for data analysis. Expertise in HRIS systems (e.g. SAP SuccessFactors, Workday, Oracle Fusion), survey platforms (e.g. Qualtrics, Glint), and data visualization tools (e.g. Power BI, Tableau). Ability to build and interpret statistical models, predictive analytics, and advanced dashboards. Strategic & Consulting Skills Experience working closely with senior HR and business leaders to shape people strategies. Ability to influence stakeholders, present complex data clearly, and connect analytics to business outcomes. Strong storytelling skills using data. High emotional intelligence (EQ) and resiliency. Qualifications Preferred Degrees: Statistics, Data Science, Organizational Psychology, Business Analytics, or related fields. Expertise in HRIS systems (e.g. SAP SuccessFactors, Workday, Oracle Fusion), survey platforms (e.g. Qualtrics, Glint), and data visualization tools (e.g. Power BI, Tableau). Proficiency in tools like SQL, Python, or R for data analysis. Experience in supporting setup of big data / data lake /data warehousing (e.g. GCP, AWS, Azure) for HR desirable. What We Offer You Looking to make a mark? At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do. Instead, we employ people we trust, who come together across the globe to create intelligent solutions. Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want. We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better. Diversity and inclusion Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth. Most Recently We Have Signed the UN Women Empowerment Principles which guide our Gender Action Plan Trained 60 (and growing) Colties to be Mental Health First Aiders Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages . Benefits Our benefits support you through all parts of life, for both physical and mental health. Flexible working hours and the option to work from home. Extensive induction program with experienced mentors and buddies. Opportunities for further development and educational opportunities. Global Family Leave Policy. Employee Assistance Program. Internal inclusion & diversity employee networks. A global network When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.

Summary: Our product is on the trajectory of becoming a global leader, leveraging our core advantage of verified purchasing to decode the attitudes behind observed behaviors. We are on the cusp of a new era for surveys , aiming to significantly enhance both our offerings and our company's skills and knowledge. Worldpanel is looking for an Analytic Solutions Senior Manager / Director in the APAC region to mainly lead its Survey business, called PanelVoice . In this role, you will drive the commercial scale and product development of our PanelVoice Survey solutions across various APAC markets. You will lead sales penetration for core products, enhance expertise in premium solutions, and innovate the in-market growth strategies. Your background in survey design, familiarity with survey processing platforms, and experience with CPG/FMCG clients will be key to your success. Key Outcomes: Solution Growth and Commercial Scale for the Region: A sustainable revenue trajectory and plan for the overall PanelVoice Survey solution area, in collaboration with local market leaders. Winning Product Portfolio: Clearly famous survey offers available to Clients in APAC. Local Market Acceleration: Established frameworks that enhance business potential in local markets. Primary Responsibilities: Drive Sales Penetration of Core PanelVoice Survey Products : You will focus on increasing the sales penetration of select products across the APAC region. This involves identifying key markets, developing targeted sales strategies, and working with local teams to achieve revenue targets. Increase Expertise and Penetration of High Impact Consultative Solutions : You will work on enhancing the expert knowledge and accelerate penetration of highly strategic solutions across the region. This includes conducting training sessions, providing support to local teams, and ensuring that these premium solutions are effectively integrated into client offerings. Design and Implement Operational Transformation : You will be responsible for designing and implementing the necessary operational transformations for the Survey business across the region. This involves streamlining processes, improving efficiency, and ensuring that the operational framework supports the overall business objectives. Innovate Survey Solutions for APAC Growth : You will innovate and develop new solutions to drive growth in the APAC region. This includes providing a comprehensive APAC view to the Global Product Teams, identifying emerging trends, and developing strategies to capitalize on new opportunities. Provide Focused Support to Select Countries in APAC : You will offer additional focused support to key PanelVoice Survey markets to ensure business growth. This involves working closely with local teams, understanding market-specific challenges, and developing tailored strategies to drive growth in these markets. Your background will ideally look like this… 6-8 years commercial and product ownership: specifically, products that involve survey design, survey tools, and survey platforms Deep exposure and familiarity with survey processing platforms such as Crunch, Qualtrics, PowerBi and similar survey platforms. Awareness of survey analytical approaches such as derived importance, factor analysis, max diff or path modelling and similar approaches. Leadership or participation in successful product launches: Through working across different departments such as Analytics, Commercial/Sales, and Operations. Recent work with CPG/FMCG clients in leading strategic research: experience in client-facing roles in custom research work is preferred. Knowledgeable in shopper data and has experience combining multiple data sources to produce seamless results. Has worked effectively with multi-cultural teams. Qualifications Educational Background: A Diploma or Bachelor’s degree in Statistics, Data Science/Analytics, Market Research or related field. Language Proficiency: Proficiency in English (minimum B2 level). Additional fluency in regional languages is beneficial. Key Success Factors: Owns Commercial Success: Consistently and proactively identifying, proposing and implementing growth opportunities for the local markets and wider business to meet revenue goals. Leads with Impact: Consulting on and innovating within the PanelVoice solutions, demonstrating deep expertise, credibility and clarity in commuications. Drives Lasting Change: Leading the process of refining solution designs and proactively identifying gaps or optimizations. Open to challenge conventional thinking to drive innovative solutions that meet client needs. Connects to Win: Owning internal and external stakeholder management and communications on complex and long duration client projects that you are leading, adapting effectively to changing circumstances. Solves Problems Decisively: Embracing and promoting the adoption of new technology/tools to reduce roadblocks to impactful, fast and efficient deliveries. Amplifies professional expertise: Deep expertise in your subject area, leading working group/projects, providing compelling explanation of the benefits of our methodology. About Worldpanel by Numerator Global experts in shopper behaviour, we help brands, retailers and government organisations to make the right decisions. At Worldpanel, we turn purchase behaviour into competitive advantages through continuous monitoring, advanced analytics and delivering tailored solutions.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Position summary Job role The Global Delivery Services, Benchmarking Team Assistant Director (63) is part of a global team responsible for providing support to pursuits and engagements on the end-to-end delivery of process benchmarking. Having a functional understanding and expertise of business processes like Supply Chain, IT, Finance, Legal, Shared Services and Cyber Security, the Assistant Director partners with field practitioners to understand the project objective, identify relevant metrics for the clients and supports client data collection, validation and benchmarking analysis to identify the specific improvement areas. This position supports the management of the Benchmarking team, and is responsible for supervising, developing and mentoring benchmarking colleagues, collaborate with the development of sector/process area related benchmarking content and network with global colleagues within Benchmarking team to plan and execute on the functional objectives and goals in a consistent and seamless manner. Having a strong working knowledge of Benchmarking, analytic tools and processes, the incumbent works with client engagement teams to understand their needs and uses benchmarking tools to develop the required process metrics. The Benchmarking Team Assistant Director supports and participates in activities within the Benchmarking group identifying and capturing best practices for continuous improvement. Job responsibilities Deliver client service(s): Manages the benchmarking request intake and triage process support to client teams Works with client teams to understand their needs and efficiently route requests to the right resources, within the team or across the network of relevant SMRs, to address request Leads process benchmarking engagement delivery; reviews data, tools and content resources available with client teams and supports benchmarking projects in a wide variety of processes like Finance, Supply Chain, IT, HR, Legal and Cyber Security Manages and drives content builds, leading all the activities involved (planning, risk mitigation, etc.) Serves as subject matter expert during customer interactions to understand the requirement and identify relevant metrics and peer groups; map client processes to benchmarking frameworks Relationship Management: Possesses strong executive presence. Builds and sustains enduring relationships with key stakeholders in the Functions as well as the knowledge community. Develops a network of key Service Lines or Sectors executives to develop benchmarking products/services to meet their needs Develops relationships with other functional teams and external vendors (e.g., APQC) to better understand how to leverage them on benchmarking projects Continuously drives awareness of the global benchmarking service offering with various service line stakeholders to ensure the team has a continuous stream of engagement support work Analytical/Decision Making Responsibilities: Manages content and data, while maintaining compliance with firm policy (e.g., data privacy, Q&RM, Independence). Must understand the parameters within which content can be shared (e.g. appropriate use of intellectual property) Leads multiple internal improvement efforts focusing on improving benchmarking efficiency and effectiveness Develops and/or reviews benchmarking deliverables incorporating insight from a content specialist, analytics team and client team Provides quality reviews to ensure highest quality client deliverables Actively works to enhance proprietary dataset by employing wide variety of techniques like client data collection and third-party data evaluation and purchase Supports multiple internal initiatives focusing on improving benchmarking efficiency and effectiveness as well as internal team initiatives Assesses appropriate use of firm branding, positioning and visual identity Team Management & People Management: Actively manages assigned team members, assigning tasks/projects and managing results Coaches’ analysts on benchmarking activities, relationship management, and project management approach and reviews their work Interfaces with team members across all global locations via regular and frequent interactions to ensure the team is effectively integrated and highly motivated Develops necessary reporting, oversight and training to ensure consistency in client team experience across global group of analysts Drives collaboration between GDS and global team members to ensure communication, information sharing and robust development of technology-based solutions Takes on people management/ counselling responsibilities Proactively promotes an inclusive work environment and flexibility to enable team members to achieve both their personal and professional goals Position requires minimal supervision to make knowledge integration decisions Knowledge and Skills Requirement Strong knowledge and understanding of Finance and Supply Chain functions. Exposure to other areas like IT, HR, Shared Services, Legal and Cyber Security is a value-add Strong working knowledge and understanding of analytics tool set like Low Code/No Code tools (PowerApps, Power Automate and PowerBI) Prior experience and hands-on in business process transformation tools and techniques Strong customer service skills to support request management and data collection Strong demonstrated ability of analytics, insight generation, data aggregation and excel capabilities Excellent data aggregation and problem-solving skills Ability to identify, research and synthesize large amounts of benchmarking data and deliver insightful solutions Demonstrates ability to identify new tools and technologies relevant for benchmarking operational and strategic priorities Proven ability to interact with leaders, stakeholders and staff; strong presentation skills; ability to present to a multicultural audience Ability to maintain and sustain relations with key sector and service line executives Proven ability to participate and work effectively as part of a team, including proactive collaboration in a globally distributed environment Demonstrated ability to plan and successfully execute multiple, complex projects across borders Strong time management, problem solving and organizational skills Self-motivated, with strong work ethics; proactive in identifying issues and opportunities Proactively promote an inclusive work environment by participating in BU, geography, area or national gender/diversity investment efforts Willingness to travel international, if required Education M.B.A. or related Master's degree preferred Other requirements (Preferred) Knowledge of data sources like APQC, CapIQ, Avasant - Computer Economics, LESG/Refinitiv and others Knowledge of additional tools/platforms like Tibco Spotfire, Qualtrics, PowerBI, Excel/Access spreadsheets and databases) Basic Qualifications: 9+ years of professional experience applying benchmarking solutions to global professional services or related industries EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

Who We Are Escalent is an award-winning data analytics and advisory firm that helps clients understand human and market behaviors to navigate disruption. As catalysts of progress for more than 40 years, our strategies guide the world’s leading brands. We accelerate growth by creating a seamless flow between primary, secondary, syndicated, and internal business data, providing consulting and advisory services from insights through implementation. Based on a profound understanding of what drives human beings and markets, we identify actions that build brands, enhance customer experiences, inspire product innovation and boost business productivity. We listen, learn, question, discover, innovate, and deliver—for each other and our clients—to make the world work better for people. Why Escalent? Once you join our team you will have the opportunity to... Access experts across industries for maximum learning opportunities including Weekly Knowledge Sharing Sessions, LinkedIn Learning, and more. Gain exposure to a rich variety of research techniques from knowledgeable professionals. Enjoy a remote first/hybrid work environment with a flexible schedule. Obtain insights into the needs and challenges of your clients—to learn how the world’s leading brands use research. Experience peace of mind working for a company with a commitment to conducting research ethically. Build lasting relationships with fun colleagues in a culture that values each person. Role Overview: This role requires you to be an active team player in our survey scripting team, working along with other highly performing members, and help maintain our high delivery standards. You will get the right environment and opportunities to demonstrate your skills and contribute to achieving the goals of Market Research function at Escalent Inc.. Key Responsibilities: Understand project requirements and script surveys of varying complexities Perform user testing and quality assurance of survey functionality Work along with research and project management teams, and ensure project execution is aligned to the research objectives Be consultative, recommend solutions, identify challenges, and work along with all stakeholders towards project success Adhere to the best practices and processes for scripting, and consistently contribute towards evolving those Innovate, Automate, and strive to better quality and efficiency within team Preferred Qualifications: 2- 5 years of experience in survey scripting Expertise in Qualtrics is a must and in one or more prominent survey scripting tools like Decipher, Confirmit, Unicom, CMIX etc. Manage medium to high complexity projects independently. Knowledge of Java Script, jQuery Experience of working with international clients in multi-cultural environment Drive and flexibility to adapt to new platforms Ability to exhibit reliable independent decision making Ability to work in and adapt to a high-paced environment

As an Analyst in Workforce Analytics based in Bangalore, you will be working from 1 PM to 10 PM and should possess a minimum of 2-3 years of experience. Your primary skills should include proficiency in Power BI, SuccessFactors, and Excel. Your responsibilities will involve leveraging your 2+ years of HR Functional and Process Knowledge along with significant Big Data experience, preferably with SuccessFactors. You will use canvas, tables, or stories for integration requirement gathering and have an understanding of system role-based permissions. Your role will entail working with PowerBI desktop and server to translate complex data into easy-to-understand visualizations and stories to drive insights for the business. Strong analytical skills are crucial for collecting, organizing, analyzing, and disseminating information with precision and attention to detail. You should also be adept at prioritizing, planning, organizing, and meeting deadlines effectively. Critical thinking skills are essential, and you should be capable of working independently and be open to learning new tools. Your interpersonal communication and presentation skills should be strong, and you must have experience in data management with large datasets using SQL or other technologies. Additionally, expertise in Survey Administration and Development, preferably with Qualtrics, will be beneficial for this role.,

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Why we need this role This is a 1 year interim position covering Maternity Leave. Leading a small international team you will help us to continue our journey to build and grow our analytics capability. In this pivotal role, you will be building on existing foundations to deliver data-driven insights that inform strategic HR decisions across the globe. This is a unique opportunity to make a meaningful impact in a growing function, contributing to the development of tools, processes, and reporting that support our global workforce. We are looking for someone who brings their own fresh thinking and a proactive mindset, someone who’s excited to create new solutions, drive innovation, and introduce compelling, insight-driven storytelling Join us and you will be part of a fast-growing community of like-minded experts to grow and learn alongside you in your career. What You Will Do Manage the People Analytics activities across all areas of HR and build effective and collaborative partnerships with stakeholders. Work with HR business partners and leaders of the different HR COI’s to understand their objectives and establish their reporting needs and key performance indicators. Support the team to introduce visualisation and the use of Power BI adapting current dashboards and creating new solutions making insights digestible. Introduce analytical methodologies using storytelling to describe trends, patterns and insights. Influence and partner with a wide range of cross-functional stakeholders from within the HR, Colt CEO Office, IT, Finance, Data Office, Projects & Process Transformation team, as well as the wider business, to design and implement robust, globally scalable HR solutions. Work with stakeholders to build a strategy for data and analytics. Lead ad hoc projects as required, working in partnership with global stakeholders, including on-time closure of Audit actions. Champion insight driven approaches to problem solving, decision-making, and help to enhance the data and insight culture across the business. Outline, establish and ensure the delivery of high quality and timely HR reporting products to the respective HR teams. Own the development of the Global HR reporting and analytics roadmap. Ensure reporting processes and items are fully documented. Ensure appropriate access and privacy controls are in place for all reporting products within HR. Develop the Global People Analytics team members through exposure to transformation initiatives and direct coaching to maintain a high performing team. What We're Looking For Skills & Experience People Analytics Leadership Experience Experience leading small to mid-sized analytics teams or cross-functional project teams. Strong program management skills: managing global initiatives, timelines, and deliverables. Proven track record of developing team capability, using data to solve HR problems: workforce planning, retention modelling, employee sentiment analysis, etc. HR Domain Expertise In-depth understanding of People functions: talent acquisition, performance management, engagement, attrition, DEI, learning & development. Familiarity with global HR practices, legal considerations, and cultural nuances. Data & Analytical Skills Proficiency in tools like SQL, Python, or R for data analysis. Expertise in HRIS systems (e.g. SAP SuccessFactors, Workday, Oracle Fusion), survey platforms (e.g. Qualtrics, Glint), and data visualization tools (e.g. Power BI, Tableau). Ability to build and interpret statistical models, predictive analytics, and advanced dashboards. Strategic & Consulting Skills Experience working closely with senior HR and business leaders to shape people strategies. Ability to influence stakeholders, present complex data clearly, and connect analytics to business outcomes. Strong storytelling skills using data. High emotional intelligence (EQ) and resiliency. Qualifications Preferred Degrees: Statistics, Data Science, Organizational Psychology, Business Analytics, or related fields. Expertise in HRIS systems (e.g. SAP SuccessFactors, Workday, Oracle Fusion), survey platforms (e.g. Qualtrics, Glint), and data visualization tools (e.g. Power BI, Tableau). Proficiency in tools like SQL, Python, or R for data analysis. Experience in supporting setup of big data / data lake /data warehousing (e.g. GCP, AWS, Azure) for HR desirable. What We Offer You Looking to make a mark? At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do. Instead, we employ people we trust, who come together across the globe to create intelligent solutions. Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want. We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better. Diversity and inclusion Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth. Most Recently We Have Signed the UN Women Empowerment Principles which guide our Gender Action Plan Trained 60 (and growing) Colties to be Mental Health First Aiders Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages. Benefits Our benefits support you through all parts of life, for both physical and mental health. Flexible working hours and the option to work from home. Extensive induction program with experienced mentors and buddies. Opportunities for further development and educational opportunities. Global Family Leave Policy. Employee Assistance Program. Internal inclusion & diversity employee networks. A global network When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Position Summary Job role The Global Delivery Services, Benchmarking Team Assistant Director (63) is part of a global team responsible for providing support to pursuits and engagements on the end-to-end delivery of process benchmarking. Having a functional understanding and expertise of business processes like Supply Chain, IT, Finance, Legal, Shared Services and Cyber Security, the Assistant Director partners with field practitioners to understand the project objective, identify relevant metrics for the clients and supports client data collection, validation and benchmarking analysis to identify the specific improvement areas. This position supports the management of the Benchmarking team, and is responsible for supervising, developing and mentoring benchmarking colleagues, collaborate with the development of sector/process area related benchmarking content and network with global colleagues within Benchmarking team to plan and execute on the functional objectives and goals in a consistent and seamless manner. Having a strong working knowledge of Benchmarking, analytic tools and processes, the incumbent works with client engagement teams to understand their needs and uses benchmarking tools to develop the required process metrics. The Benchmarking Team Assistant Director supports and participates in activities within the Benchmarking group identifying and capturing best practices for continuous improvement. Job Responsibilities Deliver client service(s): Manages the benchmarking request intake and triage process support to client teams Works with client teams to understand their needs and efficiently route requests to the right resources, within the team or across the network of relevant SMRs, to address request Leads process benchmarking engagement delivery; reviews data, tools and content resources available with client teams and supports benchmarking projects in a wide variety of processes like Finance, Supply Chain, IT, HR, Legal and Cyber Security Manages and drives content builds, leading all the activities involved (planning, risk mitigation, etc.) Serves as subject matter expert during customer interactions to understand the requirement and identify relevant metrics and peer groups; map client processes to benchmarking frameworks Relationship Management: Possesses strong executive presence. Builds and sustains enduring relationships with key stakeholders in the Functions as well as the knowledge community. Develops a network of key Service Lines or Sectors executives to develop benchmarking products/services to meet their needs Develops relationships with other functional teams and external vendors (e.g., APQC) to better understand how to leverage them on benchmarking projects Continuously drives awareness of the global benchmarking service offering with various service line stakeholders to ensure the team has a continuous stream of engagement support work Analytical/Decision Making Responsibilities: Manages content and data, while maintaining compliance with firm policy (e.g., data privacy, Q&RM, Independence). Must understand the parameters within which content can be shared (e.g. appropriate use of intellectual property) Leads multiple internal improvement efforts focusing on improving benchmarking efficiency and effectiveness Develops and/or reviews benchmarking deliverables incorporating insight from a content specialist, analytics team and client team Provides quality reviews to ensure highest quality client deliverables Actively works to enhance proprietary dataset by employing wide variety of techniques like client data collection and third-party data evaluation and purchase Supports multiple internal initiatives focusing on improving benchmarking efficiency and effectiveness as well as internal team initiatives Assesses appropriate use of firm branding, positioning and visual identity Team Management & People Management: Actively manages assigned team members, assigning tasks/projects and managing results Coaches’ analysts on benchmarking activities, relationship management, and project management approach and reviews their work Interfaces with team members across all global locations via regular and frequent interactions to ensure the team is effectively integrated and highly motivated Develops necessary reporting, oversight and training to ensure consistency in client team experience across global group of analysts Drives collaboration between GDS and global team members to ensure communication, information sharing and robust development of technology-based solutions Takes on people management/ counselling responsibilities Proactively promotes an inclusive work environment and flexibility to enable team members to achieve both their personal and professional goals Position requires minimal supervision to make knowledge integration decisions Knowledge and Skills Requirement Strong knowledge and understanding of Finance and Supply Chain functions. Exposure to other areas like IT, HR, Shared Services, Legal and Cyber Security is a value-add Strong working knowledge and understanding of analytics tool set like Low Code/No Code tools (PowerApps, Power Automate and PowerBI) Prior experience and hands-on in business process transformation tools and techniques Strong customer service skills to support request management and data collection Strong demonstrated ability of analytics, insight generation, data aggregation and excel capabilities Excellent data aggregation and problem-solving skills Ability to identify, research and synthesize large amounts of benchmarking data and deliver insightful solutions Demonstrates ability to identify new tools and technologies relevant for benchmarking operational and strategic priorities Proven ability to interact with leaders, stakeholders and staff; strong presentation skills; ability to present to a multicultural audience Ability to maintain and sustain relations with key sector and service line executives Proven ability to participate and work effectively as part of a team, including proactive collaboration in a globally distributed environment Demonstrated ability to plan and successfully execute multiple, complex projects across borders Strong time management, problem solving and organizational skills Self-motivated, with strong work ethics; proactive in identifying issues and opportunities Proactively promote an inclusive work environment by participating in BU, geography, area or national gender/diversity investment efforts Willingness to travel international, if required Education M.B.A. or related Master's degree preferred Other Requirements (Preferred) Knowledge of data sources like APQC, CapIQ, Avasant - Computer Economics, LESG/Refinitiv and others Knowledge of additional tools/platforms like Tibco Spotfire, Qualtrics, PowerBI, Excel/Access spreadsheets and databases) Basic Qualifications: 9+ years of professional experience applying benchmarking solutions to global professional services or related industries EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

Why We Work at Dun & Bradstreet Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers . This role is responsible for maintaining and enhancing our existing Power BI dashboards, ensuring data accuracy, reliability, and consistency across reporting outputs. The analyst will lead or contribute to process improvement and optimization initiatives, such as the upcoming Master Org project, which aims to integrate regional CRMs into a unified Salesforce (SFDC) master tenant. Additionally, the role supports various ad hoc projects and operates across a global footprint, driving data-driven decision-making and operational excellence. Key Responsibilities Maintains the existing Customer Service Power BI Reporting Suite. Handles all aspects of Service Operations projects related to reporting and data collection. Manages the design, creation, and implementation of new Power BI metrics and reports, working closely with business subject matter experts to understand requirements and translate them into a reporting solution. Works with the Customer Service Team to look for opportunities to automate and/or replace existing reporting methods. Performs ad hoc analysis of our data, looking for opportunities for performance improvement within the Customer Service space. Periodically conducts training with end-users, to ensure they optimize their use of the tool. Be a key member of the Master Org project, focusing on our regional reporting needs and supporting Service Operations Lead. Establishing a long-term reporting strategy using both SQL > PBI and SFDC Master Org > Aligned Dashboard reporting. Participate in global cross-functional Teams addressing process improvement opportunities within Global Customer Service organization (GCS) Periodically participate in deep dives into issues highlighted by GCS Leadership. Key Skills Bachelor’s degree with a minimum of 3 years of relevant professional experience. Familiarity with the structure and operations of Global Customer Services, or experience in a comparable environment, is preferred. Proven expertise in Microsoft Power BI and SQL, with at least 3 years of hands-on experience developing and maintaining Power BI reports in a production setting. Proficient in Python and working with relational databases. Experience with AWS services such as Redshift, EC2, and RDS is a strong plus. Experience with SFDC, Five9 and Qualtrics is a plus Ability to work independently and with diverse teams, in a dynamic environment, as part of a global team while managing multiple priorities. Strong analytical, conceptual, and problem-solving skills. Excellent communicate skills (oral & written) Proficiency in Microsoft Office Suite skills Show an ownership mindset in everything you do. Be a problem solver, be curious and be inspired to take action. Be proactive, seek ways to collaborate and connect with people and teams in support of driving success. Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs. Where applicable, fluency in English and languages relevant to the working market. All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html and https://jobs.lever.co/dnb . Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com. Notice to Applicants: Please be advised that this job posting page is hosted and powered by Lever. Your use of this page is subject to Lever's Privacy Notice and Cookie Policy , which governs the processing of visitor data on this platform.