98 Qualtrics Jobs - Page 3

We are seeking a Customer Experience (CX) Research Specialist to join our dynamic Innovation Studio. In this role, you will serve as the right-hand to the Experience Strategist, delivering research, insights, and curated inspiration that drive customer-centric innovation. You’ll combine research rigor with creativity, helping uncover customer needs, market opportunities, and experience best practices across industries such as Telecom, B2B, and MarTech. Responsibilities Research and Discovery Conduct qualitative and quantitative research to understand customer behaviors, needs, motivations, and pain points. Perform competitor and market landscape analyses with a focus on Telecom, B2B, and Marketing Technology industries. Support primary research activities, including survey design, customer interviews, and usability testing. Insights Curation and Analysis Curate relevant case studies, customer journey maps, industry reports, and customer experience benchmarks. Analyze research findings to extract actionable insights and strategic recommendations. Prepare research briefs, trend reports, and insight summaries for use by the Experience Strategist and broader studio team. Strategic Support Assist in designing and preparing workshop materials, innovation frameworks, and ideation session inputs. Collaborate with the Experience Strategist to translate research into opportunity areas and CX strategies. Help visualize insights through charts, infographics, and storytelling formats to enhance strategic presentations. Operational Excellence Maintain an organized and up-to-date research and inspiration library for the studio. Track and manage research project timelines and deliverables to ensure alignment with broader strategic initiatives. Qualifications 5+ years of experience in research, insights, customer experience, UX research, Design, or related fields. Strong skills in qualitative and quantitative research methodologies. Comfortable gathering, analyzing, and synthesizing large amounts of data into clear narratives. Familiarity with customer journey mapping, persona development, and experience frameworks. Experience using research and insights tools such as: Survey and feedback platforms (e.g., Qualtrics, Medallia, SurveyMonkey) Journey orchestration and CX platforms (e.g., Salesforce, Adobe Experience Cloud, Genesys) Analysis and visualization tools (e.g., Excel, Tableau, Adobe, Power BI, Airtable) Collaboration and documentation tools (e.g., Miro, Confluence) Excellent written, visual, and verbal communication skills. Highly organized, proactive, and passionate about delivering exceptional customer experiences. Preferred Industry experience or familiarity with Telecom, B2B business models, or the MarTech ecosystem. Background in CX, Design, Innovation Strategy, or UX Research. Familiarity with design thinking, agile methodologies, or human-centered design processes. Ability to work in a fast-paced, ambiguous environment and manage multiple priorities. Show more Show less

Job Description R2 Manager, Data Analyst (User insights) The Opportunity Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare. Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products. Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats. Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our companys’ IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy. A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers. Role Overview We are seeking energetic, forward-thinking professionals who love the challenge of digging into complex, distributed and unstructured data, to join our IT Global End User Services (GEUS) as Data Analyst. In GEUS, we adopt the customer-first mindset when delivering our services and products to our colleagues. You will help us understand the pain-points of our colleagues across the globe, uncover the insights and opportunity areas to improve the user experiences with IT. Collaboration with various stakeholders across the globe is crucial to this process, as is ongoing research and evaluation of user experience. With a keen eye for detail, analytical mind, and a commitment to customer (employee) excellence, you will make a significant impact in this role. What Will You Do In This Role Perform qualitative and open text data mining to provide actionable insights to key stakeholders such as market leaders, product managers and executive leaders. Manage the production of dashboard reports and review, design and modification of reports. Ability to handle such projects independently. Possess a problem-solving attitude and ability to identify insights and recommendations. Analyze and interpret data to identify patterns, trends and possible solutions. Advance knowledge of quantitative and qualitative data research methodologies to design them effectively What Should You Have Bachelors’ degree in Information Technology, Computer Science or any Technology stream. 2-3 years of relevant experience in data analysis and dashboard visualization Technical knowledge of IT stacks such as end-user computing, print, applications, servers, network, infrastructure. Experienced in data engineering, integration, modelling and visualization. Experience in data co-relation across various platforms such as ServiceNow, AWS Cloud. Experience with programming survey on tools such as Qualtrics XM. Skilled in programming using SQL, API, Python and other database integration scripting. Demonstrated curiosity in understanding what really matters to our customers. Strong analytical aptitude problem solving, logical reasoning. Good interpersonal skills and team-player attitude. Ability to effectively communicate program plans, proposals, results, and negotiate options. Good at partnering, innovating, and making things happen. You are aligned to our core values. Our technology teams operate as business partners, proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation. Who We Are We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world. What We Look For Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today. #HYDIT2025 Current Employees apply HERE Current Contingent Workers apply HERE Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status Regular Relocation VISA Sponsorship Travel Requirements Flexible Work Arrangements Hybrid Shift Valid Driving License Hazardous Material(s) Required Skills Business Intelligence (BI), Data Management, Data Modeling, Data Visualization, Measurement Analysis, Stakeholder Relationship Management, Waterfall Model Preferred Skills Job Posting End Date 06/30/2025 A job posting is effective until 11 59 59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. Requisition ID R341137 Show more Show less

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Job Description Application Consultants understand the client business process, current and future, and map it to the technologies being used, giving a demarcation of what can be achieved through a standard implementation and what would need customizations or extensions to be done to the application. They may functionally customize the application, partner with application developers to design application enhancements and extensions, and work with business users to implement process changes. Job Description - Grade Specific Individual should be able to conceptualize a business or technical solution leveraging colleagues and partners and must mastered at least one methodology in-depth and have an advanced knowledge of one or more business domains, and one or more SaaS or package software solutions. This role has wide knowledge of industry innovations and competitor activity and actively engage in, and contribute to, internal and external knowledge developments. Individual has the solution knowledge and consulting skills to lead process improvements, “as-is/ to-be” analysis on business processes and/ or IT and can advise clients on the implementation of one or more package modules. This role is responsible for workshop facilitation, integration testing and user acceptance testing. Individual is seen as active member within technology communities. Certifications: maintain certifications on Saas or Package Based solution and relevant methodology​ Skills (competencies) Active Listening AMDOCS (ACC) AMDOCS (Clarify) AMDOCS (Enabler) Analytical Thinking APEX Aprimo Configuration Aprimo Customization Aprimo Functional BA Aprimo Reports Aprimo Testing Apsona for Salesforce Assertiveness Brandwatch Business Acumen Client Centricity Collaboration Coupa Critical Thinking D365 CE Dynamics 365 for Marketing Dynamics CRM 2011 Dynamics CRM 3.0 Dynamics CRM 4.0 Dynamics CRM Online Dynamics CRM Services EMIND - PAYROLL EMIND - Personnel Administration Empathy Employee Management Self-Service (ESS/MSS) Facilitation Field Service Force.com GlobalWebIndex HighRadius inconsoWMS X Influencing Infor Birst Infor EAM Infor ERG Infor ION Infor M3 Infor WFM Ivalua JDA - Allocation JDA - Enterprise Planning JDA - Floor & Space Planning JDA - Intactix Knowledge Base JDA - Master Planning JDA - Merchandise Mgmt System JDA - Monitor JDA - Planogram Generator JDA - SCPO JDA - Sequencing JDA - TM and Logistics JDE Financials JDE Manufacturing JDE Order Management JDE Projects (Project Mgmt) JDE SC Planning & Exe-Logistic JDE Supply Mgmt (Procurement) K-System Learning Mindset Lightning Design System Maximo Functional Maximo TSRM Meridium Enterprise APM MS Dynamics Portals Netsuite - GL/AR/AP/JE Netsuite - Business Analytics Netsuite - Case Management Netsuite - E-Commerce Netsuite - Manufacturing Netsuite - Procurement Netsuite - Retail Management Netsuite - SaaS Integration OpenText for SAP Oracle CRM Cloud Oracle Financials Cloud Oracle HCM Cloud Global Core HCM Oracle HCM Cloud Talent Management Oracle Manufacturing Cloud Oracle Order Management Cloud Oracle Procurement Cloud Oracle Project Portfolio Management Cloud Oracle Sales Cloud Oracle Supply Chain Management Cloud PeopleNet - ADB PeopleNet - Payroll PeopleNet - Performance Management PeopleNet - Personnel Administration Peoplenet - PRL PeopleNet - RAM-DL PeopleNet - Recruitment PeopleNet - Trainning Proactiveness Problem Solving Project Management Relationship-Building Requirements Gathering S/4HANA - Planning and Detailed Scheduling S/4HANA EHSM - Environment Management- Emission Management SAFe Sales Cloud Salesforce (Functional) Salesforce Billing Salesforce Classic Salesforce Commerce Cloud Salesforce CPQ Salesforce Einstein Salesforce Experience Cloud Salesforce Field Services Lightning Salesforce Gearset Salesforce Health Cloud Salesforce Heroku Salesforce LWC Salesforce Manufacturing Cloud Salesforce Marketing Cloud Salesforce Pardot Salesforce Privacy Center Salesforce Service Cloud Salesforce SFDX Salesforce Work.com Salesforce Zuora SAP ACM - Agricultural Contract Management SAP AFS - Apparel and Footware SAP Ariba SAP BRIM Functional SAP CAR – Customer Activity Repository SAP CFM - Corporate Finance Mgt SAP Concur SAP Core Banking SAP Core Insurance SAP CRM Customer Relationship Management SAP CS - Customer Service SAP CX - Commerce Cloud SAP CX - Commission (Callidus) SAP CX - CPQ (Callidus) SAP CX - Customer Data Cloud SAP CX - Marketing Cloud SAP CX - Qualtrics SAP CX - Sales Cloud SAP CX - SAP Emarsys Customer Engagement Implementation SAP CX - Service Cloud SAP DMS - Document Management System SAP EAM - Enterprise Asset Management SAP ECC - Controlling (CO) SAP ECC - Financial Accounting (FI) SAP ECC - Plant Maintenance (PM) SAP ECC - Quality Management (QM) SAP ECC - Sales and Distribution (SD) SAP ECC HCM SAP ECC Project Systems (PS) SAP ECC Treasury (TR) SAP EM - Event Management SAP Enable Now SAP Environment Health Safety (EHS) SAP FI-CA Contract Accounting SAP Fieldglass SAP File Lifecycle Management SAP FM - Funds Management SAP for Automotive SAP for Oil & Gas - Downstream SAP for Oil & Gas - Upstream SAP FSCD SAP FSCM SAP GTS - Global Trade Services SAP IBP - Integrated Business Planning SAP IM - Investment Management SAP IS-Retail SAP IS-Utilities (ISU) - Functional SAP Logistic Execution System (LES) SAP LP - Liquidity Planner SAP MII - SAP Manufacturing Integration and Intelligence SAP MM - Material Management SAP PaPM - Profitability and Performance Management SAP PLM - Product Lifecycle Management SAP PRA/JVA SAP Predictive Maintenance and Service SAP Product Footprint Management SAP Public Sector Collection and Disbursement (PSCD) SAP Public Sector Management (PSM) SAP RE - Real Estate Management SAP Responsible Design & Production SAP RPM Resource Portfolio Management SAP S/4HANA - Asset Management SAP S/4HANA - Extended Warehouse Management SAP S/4HANA - Finance SAP S/4HANA - Human Capital Management SAP S/4HANA - Inventory SAP S/4HANA - Maintenance Management SAP S/4HANA - Management Accounting SAP S/4HANA - Manufacturing SAP S/4HANA - Portfolio and Project Management SAP S/4HANA - Product Engineering SAP S/4HANA - Quality Management SAP S/4HANA - Sales SAP S/4HANA - Sourcing and Procurement SAP S/4HANA - Transportation SAP S/4HANA - Warehouse Management SAP S/4HANA Central Finance SAP S/4HANA Cloud - Manufacturing SAP S/4HANA Cloud for Product Compliance SAP S/4HANA Field Service Management (CoreSystems) SAP S/4HANA for Fashion SAP S/4HANA Group Reporting (FIN-CS) SAP S/4HANA Production Operations SAP S/4HANA Service SAP S/4HANA Supply Chain SAP S/4HANA Treasury SAP SCM Advanced Planning and Optimization (APO) SAP SD - Transport Management SAP SRM - Supplier Relationship Management SAP SuccessFactors - Compensation Management SAP SuccessFactors - Dell Boomi SAP SuccessFactors - Employee Central SAP SuccessFactors - Employee Central Payroll SAP SuccessFactors - Learning SAP SuccessFactors - Onboarding SAP SuccessFactors - Performance and Goal Management SAP SuccessFactors - Recruiting SAP SuccessFactors - Reporting SAP SuccessFactors - Succession and Development SAP SuccessFactors - Variable Pay SAP SuccessFactors - Workforce Planning and Analytics SAP Sustainability Control Tower SAP TPM - Trade Promotion Management SAP Track&Trace SAP Treasury and Risk Management SAP TRV - Travel and expense SAP Vehicle Management System SAP VIM - Vendor Invoice Management SAP Vistex SAP Warehouse Management (WM) SAP Work Manager SAP Work Zone for HR SAP Workforce Management and Scheduling (ClickSoftware) SEMRush Stakeholder Management Teamwork T-Innova Veeva CRM Verbal Communication Vlocity CPQ Vlocity Enterprise Product Catalog (EPC) Vlocity Order Management Workday Advanced Compensation Workday Benefits Workday Compensation Workday EM Workday HCM Workday Onboarding Workday Payroll Workday Recruiting Workday Reporting Workday Talent/Performance Written Communication Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Position Summary Job role The Global Delivery Services, Benchmarking Team Senior associate (65) is part of a global team responsible for providing support to pursuits and engagements on the end-to-end delivery of process benchmarking. While developing a functional understanding and expertise of business processes like Supply Chain, IT, Finance, Legal, Shared Services and Cyber Security, the Senior associate partners with field practitioners to understand the project objective, identify relevant metrics for the clients and supports client data collection, validation and benchmarking analysis to identify the specific improvement areas. This role also includes responsibilities to collaborate with the development of sector/process area related benchmarking content and network with global colleagues within Benchmarking team as well as client-facing teams. Job Responsibilities Deliver client service(s): Supports client engagement teams with benchmarking requests, analysis and insights in a wide variety of processes like Finance, Supply Chain, IT, HR, Legal and Cyber Security Serves in an execution role to provide end-to-end benchmarking support including data collection, validation and comparison of client’s data with benchmarks to derive areas of improvements Collaborates with the global benchmarking team to ensure program and project objectives are met Relationship Management: Supports with maintaining and sustaining relations with key executives Works closely with team leads to increase awareness of the global benchmarking service offering with various service line stakeholders Analytical/Decision Making Responsibilities: Manages content and data, while maintaining compliance with firm policy (e.g., data privacy, Q&RM, Independence) Calculates quartiles and perform ad-hoc queries on database of third party and EY client responses Supports development of benchmarking deliverables incorporating insight from content specialist, analytics team and client team Participates in quality reviews to ensure highest quality client deliverables Works to enhance proprietary dataset by employing wide variety of techniques like client data collection and third-party data evaluation and purchase Supports multiple internal initiatives focusing on improving benchmarking efficiency and effectiveness as well as internal team initiatives Knowledge And Skills Requirement Customer service skills to support request management and data collection Consider various possible courses of action before taking or recommending further steps, when routinely faced with problems that have not been encountered previously Demonstrated ability of analytics, insight generation, data aggregation and excel capabilities Ability to interact with leaders, stakeholders and staff; strong presentation skills; ability to present to a multicultural audience Ability to participate and work effectively as part of a team, including proactive collaboration in a globally distributed environment Strong time management, problem solving and organizational skills Self-motivated, with strong work ethics; proactive in identifying issues and opportunities Proactively promote an inclusive work environment by participating in Business Unit, geography, area or national gender/diversity investment efforts Report status of assigned tasks and adhere to Project deadlines Demonstrate sophisticated written and presentation skills; communicate effectively with experts and leadership Willingness to travel international, if required Education M.B.A. or related Master's degree preferred Other Requirements (Preferred) Knowledge of data sources like APQC, CapIQ, Avansant Computer Economics, LESG, SSON and others Knowledge of additional tools/platforms like Qualtrics, analytics tool set like Low Code/No Code tools (PowerApps, Power Automate and PowerBI), Excel/Access spreadsheets and databases) Basic Qualifications: Approximately 1 to 3 years of professional experience Experience in core benchmarking domain and analytics, preferred EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

This role requires you to be an active team player in our survey scripting team, working along with other high performing members, and help maintain our high delivery standards. This role requires you to be an active team player in our survey scripting team, working along with other high performing members, and help maintain our high delivery standards. You will get the right environment and opportunities to demonstrate your skills and contribute to achieve the goals of Market Research function at Escalent Inc. Responsibilities Understand project requirements and script surveys of varying complexities Perform user testing and quality assurance of survey functionality Work along with research and project management teams, and ensure project execution is aligned to the research objectives Be consultative, recommend solutions, identify challenges, and work along with all stakeholders towards project success Adhere to the best practices and processes for scripting, and consistently contribute towards evolving those Innovate, Automate, and strive to better quality and efficiency within team Qualifications 2- 5 years of experience in survey scripting Expertise in CMIX and in one or more prominent survey scripting tools like Decipher, Confirmit, Qualtrics, etc Manage medium to high complexity projects independently. Knowledge of Java Script, jQuery Experience of working with international clients in multi-cultural environment Drive and flexibility to adapt to new platforms Ability to exhibit reliable independent decision making Ability to work in and adapt to a high-paced environment Show more Show less

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This position is a Project, Survey, Data, Dashboard and Reporting Management role and supports the Strategic Insights Optum Digital NPS team. The role is responsible for digital Optum NPS measurement, data analytics (both Quantitative and Qualitative), research support and digital survey management. Strategic Insights is an Enterprise Center of Excellence that supports all LOBs and Optum customer products. This role will support LOBs and team leads who drive digital insights to the business and business partners. This position is responsible for driving short and long-term data and insights support for all Optum digital properties. Additionally, this position is responsible for regular data and reporting pulls from Qualtrics to deliver to team leads and reporting partners. This role is responsible for supporting best-in-class digital measurement within UHG. Primary Responsibilities Work with and support Optum Digital team leads with project, survey, data, dashboard and reporting management Support Qualtrics operations and survey functionality Assist in analyses of website and app performance (integrating multiple data sources including quantitative results, trend information, behavioral analytics such as Glassbox/ DataDog, and Adobe data) Assist in preparing NPS and performance reports for LOB leads, business partners and reporting partners Performing quality control checks to ensure accuracy of work for programming Effectively juggle multiple projects, deliverables, and deadlines in a fast-paced environment while ensuring work is accurate, neat and error-free Understand business objectives and support the execution of research plans that effectively address needs of digital teams across the Enterprise Conduct pain-point analyses of Qualtrics data and insights to fit business needs Execute ad-hoc requests that support survey and data operations Engage in a collaborative work environment with other research operations team members Estimate and communicate effective deadlines Effectively self-monitors project related follow up tasks (revision/changes/etc) and escalate and address issues on projects proactively Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications Graduate in any discipline 5+ years of hands-on experience with Experience Measurement Platforms like Qualtrics or Medallia 3 + years of experience working with onsite clients/stakeholders Experience working on highly complex technical projects Experience with data processing tools Experience with Qualtrics or Medallia and survey data processing Customer Experience analytics or Market research experience Proficiency in using PPT and Excel Proven attention to detail Proven excellent written and oral communication skills Proven solid quantitative and analytical skills Proven abilities to solve the data issues by providing valuable suggestions

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This position is a Project, Survey, Data, Dashboard and Reporting Management role and supports the Strategic Insights Optum Relationship NPS team. The role is responsible for data analytics (both Quantitative and Qualitative), Understand Customers wants and needs through email or digital surveys and providing deeper analysis to understand customers pain points. Strategic Insights is an Enterprise Center of Excellence that supports research across all customer segments like Consumer, Client and Providers. This position is responsible for driving short and long-term data and insights support for all Optum Lines of Business and Products (wherever needed). Additionally, this position is responsible for regular data management, analytics, visualization, Reporting and Dashboarding on Qualtrics or other platforms as required. This role is responsible for supporting best-in-class customer experience measurement for Optum. Primary Responsibilities Work with and support Optum Relationship NPS teams with project, survey, data, dashboard and reporting management Support Qualtrics operations and survey functionality Lead regular or ad-hoc analysis to provide deeper perspectives on Customers Experience with Optum Assist in preparing NPS and performance reports for NPS leads, business partners and reporting partners Performing quality control checks to ensure accuracy of work for programming Effectively juggle multiple projects, deliverables, and deadlines in a fast-paced environment while ensuring work is accurate, neat and error-free Understand business objectives and support the execution of research plans that effectively address needs of Optum Relationship NPS teams across the Enterprise Conduct pain-point analyses of Qualtrics data and insights to fit business needs Execute ad-hoc requests that support survey and data operations Engage in a collaborative work environment with other research operations team members Estimate and communicate effective deadlines Effectively self-monitors project related follow up tasks (revision/changes/etc.) and escalate and address issues on projects proactively Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications Graduate in any discipline 5+ years of hands-on experience with Measurement Platforms like Qualtrics or Medallia 3+ years of experience working with onsite clients/stakeholders Experience working on highly complex technical projects Experience with data processing tools Experience with Qualtrics or Medallia and survey data processing Customer experience analytics or Market research experience Proficiency in using PPT and Excel Proven ability to solve the data issues by providing valuable suggestions Proven attention to detail Proven excellent written and oral communication skills Proven solid quantitative and analytical skills

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage and passion to drive life-changing impact to ZS. Our most valuable asset is our people . At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. Senior Delivery Excellence Analyst As a Senior Delivery Excellence Analyst, you will play a key role in managing ZS’s Impact Stories workstream and other Delivery Excellence initiatives. This includes promoting success stories, coordinating strategic communication efforts, facilitating client feedback programs (such as Net Promoter Score), and driving operational excellence. The role requires strong organizational skills, attention to detail, and the ability to prepare effective written communications. A high level of collaboration and technical proficiency is essential to ensure alignment across stakeholders and functions. What you'll do: Impact Stories Management: Manage and execute multiple initiatives under the Impact Stories workstream to highlight client success stories and business impact. Collaborate with cross-functional teams to identify, curate, and validate impactful stories. Perform quality assurance and test updates to the workstream content to ensure accuracy and consistency. Continuously evaluate and recommend improvements to the storytelling process. Operations and Change Management: Oversee day-to-day operations related to the Delivery Excellence team’s initiatives. Support the implementation of change management strategies to enable smooth adoption of new processes and systems. Drive stakeholder alignment and process adherence across global teams. Marketing and Strategic Communications: Create, coordinate, and deliver compelling presentations that effectively communicate ZS’s impact stories to internal stakeholders. Collaborate with marketing and communications teams to amplify visibility of these stories while maintaining message consistency and tone. Lead and facilitate meetings to align stakeholders and support internal campaigns. Net Promoter Score and Feedback Analysis: Administer and manage client feedback mechanisms including Net Promoter Score (NPS) surveys using platforms like Qualtrics. Analyze and synthesize feedback to identify trends, insights, and opportunities for improvement. Develop and share regular readouts with delivery teams and leadership to influence action and service improvements. What you'll bring: Bachelor’s degree in Business Administration, Communications, Marketing, or a related field. Master’s degree is a plus. 3-4 years of experience in delivery excellence, business operations, marketing communications, change management, or a similar function in a professional services or consulting environment. Strong experience in requirement gathering, process documentation, stakeholder coordination, and project execution. Proficiency with Qualtrics (for survey management), Microsoft Office tools (Excel, PowerPoint, Outlook, Word), and SharePoint (for collaboration and content management). Experience in developing and delivering internal marketing or executive presentations. Ability to analyze feedback data and translate insights into recommendations and process improvements. Strong written and verbal communication skills with the ability to engage stakeholders across different functions and levels. Familiarity with change management principles (e.g., ADKAR, Kotter) and a structured approach to managing transitions. Additional skills: Strong organizational skills and proven ability to manage multiple priorities in a fast-paced, dynamic environment. Demonstrated ability to work independently, take initiative, and drive tasks to completion. Excellent written communication skills, with an emphasis on clarity and structure in storytelling and internal messaging. Experience with internal storytelling, branding, or organizational communications. Ability to work effectively across global teams and navigate cross-cultural communication nuances. Perks & Benefits: ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member. We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Travel: Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures. Considering applying? At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact and deliver better outcomes for all. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you don't meet 100% of the requirements listed above. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law. To Complete Your Application: Candidates must possess or be able to obtain work authorization for their intended country of employment.An on-line application, including a full set of transcripts (official or unofficial), is required to be considered. NO AGENCY CALLS, PLEASE. Find Out More At: www.zs.com Show more Show less

locationsIndia, Bangalore time typeFull time posted onPosted 12 Days Ago job requisition idJR0273769 Job Details: About The Role : We are seeking a motivated and detail-oriented Survey Administrator to join our Workforce Science Solutions team in Human Resources at Intel. This is a team of soc ial scientists and data scientists responsible for running enterprise employee listening programs and conducting research projects aimed at improving employee programs and experiences. The Survey Administrator will be responsible for implementing survey setup requirements, configuring dashboards, and ensuring high-quality data collection. This entry-level role is ideal for individuals looking to develop expertise in survey administration and data management using Qualtrics. Key Responsibilities: Set up, configure, and administer surveys in Qualtrics according to project requirements. Develop and maintain dashboards in Qualtrics to visualize survey results effectively. Ensure data integrity and accuracy by performing thorough quality checks on survey logic, design, and response collection. Collaborate with global stakeholders to implement survey and reporting requirements. Troubleshoot technical issues related to Qualtrics survey setup and dashboard configurations. Assist with integration of survey data into other platforms as needed. Maintain documentation and best practices for survey setup and administration. Qualifications: Required Qualifications: Strong attention to detail and ability to follow technical requirements precisely. Familiarity with survey administration and data collection principles. Ability to set up and configure dashboards for reporting survey results. Proficiency in Excel for data manipulation and analysis. Strong problem-solving skills and ability to troubleshoot survey setup issues. Preferred Qualifications: Experience with Qualtrics survey administration. Experience with setup or administration in a cloud-based platform. Understanding of data visualization techniques. Requirements listed would be obtained through a combination of industry relevant job experience, internship experiences and or schoolwork/classes/research. Job Type: Intel Contract Employee Shift: Shift 1 (India) Primary Location: India, Bangalore Additional Locations: Business group: Intel's Human Resources group is responsible for hiring, developing and retaining the best and brightest employees while continuing to strengthen the company's culture and values. Intel Human Resources provides first-rate, cost-effective services and support to employees worldwide and is dedicated to advancing Intel's business goals. Posting Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. Position of Trust N/A Work Model for this Role This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. *

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Job Description Unified Support Services (USS) Product Management Lead (U642. USS Product Management Lead) At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY is a global leader in assurance, tax, transaction and advisory services. Technology is at the heart of what we do and deliver at EY. Technology solutions are integrated in the client services we deliver and are key to our innovation as an organization. Fueled by a US$1.5+B investment in technology and innovation, EY is primed to guide clients in their efforts to drive sustainable growth, create new value, and build new and better ways of working. As part of Enterprise Technology, you’ll be at the forefront of integrating technology into what we do at EY. That means more growth for you, exciting learning opportunities, career choices and the chance to make a real impact. The opportunity EY’s global enterprise technology group provides various enabling services (ERP, infrastructure, platforms, service desk) to assist over 300K employees in creating and delivering solutions and services to Fortune 500, privately held and government like entities. The Product Management lead is a pivotal role within Unified support services teams, serving as the key liaison between the business, customers, and the development team. This individual is responsible for defining the vision for the support experience tools & products, managing the product backlog, and ensuring that the team delivers value to the business. The ideal candidate will have a deep understanding of customer needs, strong leadership skills, and the ability to make strategic product decisions. The Product Owner is essential for driving the development of products that meet and exceed customer expectations. This role requires a unique blend of business and technical acumen, a strategic mindset, and the ability to lead and inspire teams. Your Key Responsibilities Define and communicate the product vision and strategy to all stakeholders. Manage and prioritize the product backlog, ensuring that the team is working on tasks that maximize business value and meet user needs. Collaborate with stakeholders to gather and refine product requirements. Serve as the primary point of contact for the development team, providing clarity and guidance on backlog items. Ensure that the development team understands items in the product backlog to the level needed for implementation. Assess value, develop cases, and prioritize stories, epics, and themes to ensure work focuses on those with maximum value aligned with product strategy. Participate in Agile ceremonies, including sprint planning, reviews, and retrospectives. Monitor product progress at each stage of the development process, and provide timely feedback. Keep abreast of industry trends, market changes, and the competitive landscape to ensure the product remains relevant and competitive. Analyze customer feedback and usage metrics to inform product refinements and future development. Skills And Attributes For Success To qualify for the role you must have Proven experience as a Product Owner or similar role in product management. Familiarity with Agile practices, Lean thinking, and new product development methodologies. Strong leadership and decision-making skills. Own the product roadmap and ensure aligns to business requirements Excellent communication and stakeholder management abilities. Ability to work closely with cross-functional teams to deliver high-quality products within tight deadlines. A customer-centric mindset with a focus on delivering value. Promotes operational excellence by challenging current practices and providing feedback on opportunities to improve within own area of responsibility (e.g., cost savings, resource optimization) Work closely with engineering & design teams to ensure the product features & functionalities aligns to the requirements Adapts to the style and cultural differences of others to enhance relationships Strong understanding of the Critical Success Factors (CSF) and KPIs aligned to Vendor SLA & SM process’s to effectively analyze the process, review related procedures and standards in input/output of data. Strong analytical abilities to effectively compare data elements against these control metrics using standards such as ITIL and other guidelines as part of Vendor Management Solid interpersonal skills to engage in cross business/team discussions within a matrixed, geographically dispersed organization and to formulate, as required, credible ideas or insightfully challenge proposed options Ideally, you’ll also have Product Management lead should effectively guide the product development process, ensuring that the team delivers valuable and relevant product features that meet both customer needs and business objectives. Confidence and ability to make decisions quickly and effectively, often under pressure. A focus on customer needs and the ability to translate customer feedback into actionable insights for product development. Capability to see the bigger picture and understand how data-driven insights fit into the overall product strategy. Ability to empathize with users, stakeholders, and team members to understand their perspectives and needs. Skill in negotiating priorities and scope with stakeholders and the development team. Ability to analyse data, understand trends, and draw meaningful conclusions that can influence product strategy. Aptitude for identifying problems and generating creative solutions that align with business objectives Willingness to work with cross-functional teams and build relationships with stakeholders from different areas of the business. What We Look For Overall 10+years of product management experience in IT service desk industry Proficient in support experience tools such as Genesys, Qualtrics or equivalent Willingness to work in 24/7 What We Offer As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Job Description Unified Support Services (USS) Product Management Lead (U642. USS Product Management Lead) At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY is a global leader in assurance, tax, transaction and advisory services. Technology is at the heart of what we do and deliver at EY. Technology solutions are integrated in the client services we deliver and are key to our innovation as an organization. Fueled by a US$1.5+B investment in technology and innovation, EY is primed to guide clients in their efforts to drive sustainable growth, create new value, and build new and better ways of working. As part of Enterprise Technology, you’ll be at the forefront of integrating technology into what we do at EY. That means more growth for you, exciting learning opportunities, career choices and the chance to make a real impact. The opportunity EY’s global enterprise technology group provides various enabling services (ERP, infrastructure, platforms, service desk) to assist over 300K employees in creating and delivering solutions and services to Fortune 500, privately held and government like entities. The Product Management lead is a pivotal role within Unified support services teams, serving as the key liaison between the business, customers, and the development team. This individual is responsible for defining the vision for the support experience tools & products, managing the product backlog, and ensuring that the team delivers value to the business. The ideal candidate will have a deep understanding of customer needs, strong leadership skills, and the ability to make strategic product decisions. The Product Owner is essential for driving the development of products that meet and exceed customer expectations. This role requires a unique blend of business and technical acumen, a strategic mindset, and the ability to lead and inspire teams. Your Key Responsibilities Define and communicate the product vision and strategy to all stakeholders. Manage and prioritize the product backlog, ensuring that the team is working on tasks that maximize business value and meet user needs. Collaborate with stakeholders to gather and refine product requirements. Serve as the primary point of contact for the development team, providing clarity and guidance on backlog items. Ensure that the development team understands items in the product backlog to the level needed for implementation. Assess value, develop cases, and prioritize stories, epics, and themes to ensure work focuses on those with maximum value aligned with product strategy. Participate in Agile ceremonies, including sprint planning, reviews, and retrospectives. Monitor product progress at each stage of the development process, and provide timely feedback. Keep abreast of industry trends, market changes, and the competitive landscape to ensure the product remains relevant and competitive. Analyze customer feedback and usage metrics to inform product refinements and future development. Skills And Attributes For Success To qualify for the role you must have Proven experience as a Product Owner or similar role in product management. Familiarity with Agile practices, Lean thinking, and new product development methodologies. Strong leadership and decision-making skills. Own the product roadmap and ensure aligns to business requirements Excellent communication and stakeholder management abilities. Ability to work closely with cross-functional teams to deliver high-quality products within tight deadlines. A customer-centric mindset with a focus on delivering value. Promotes operational excellence by challenging current practices and providing feedback on opportunities to improve within own area of responsibility (e.g., cost savings, resource optimization) Work closely with engineering & design teams to ensure the product features & functionalities aligns to the requirements Adapts to the style and cultural differences of others to enhance relationships Strong understanding of the Critical Success Factors (CSF) and KPIs aligned to Vendor SLA & SM process’s to effectively analyze the process, review related procedures and standards in input/output of data. Strong analytical abilities to effectively compare data elements against these control metrics using standards such as ITIL and other guidelines as part of Vendor Management Solid interpersonal skills to engage in cross business/team discussions within a matrixed, geographically dispersed organization and to formulate, as required, credible ideas or insightfully challenge proposed options Ideally, you’ll also have Product Management lead should effectively guide the product development process, ensuring that the team delivers valuable and relevant product features that meet both customer needs and business objectives. Confidence and ability to make decisions quickly and effectively, often under pressure. A focus on customer needs and the ability to translate customer feedback into actionable insights for product development. Capability to see the bigger picture and understand how data-driven insights fit into the overall product strategy. Ability to empathize with users, stakeholders, and team members to understand their perspectives and needs. Skill in negotiating priorities and scope with stakeholders and the development team. Ability to analyse data, understand trends, and draw meaningful conclusions that can influence product strategy. Aptitude for identifying problems and generating creative solutions that align with business objectives Willingness to work with cross-functional teams and build relationships with stakeholders from different areas of the business. What We Look For Overall 10+years of product management experience in IT service desk industry Proficient in support experience tools such as Genesys, Qualtrics or equivalent Willingness to work in 24/7 What We Offer As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Job Description Unified Support Services (USS) Product Management Lead (U642. USS Product Management Lead) At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY is a global leader in assurance, tax, transaction and advisory services. Technology is at the heart of what we do and deliver at EY. Technology solutions are integrated in the client services we deliver and are key to our innovation as an organization. Fueled by a US$1.5+B investment in technology and innovation, EY is primed to guide clients in their efforts to drive sustainable growth, create new value, and build new and better ways of working. As part of Enterprise Technology, you’ll be at the forefront of integrating technology into what we do at EY. That means more growth for you, exciting learning opportunities, career choices and the chance to make a real impact. The opportunity EY’s global enterprise technology group provides various enabling services (ERP, infrastructure, platforms, service desk) to assist over 300K employees in creating and delivering solutions and services to Fortune 500, privately held and government like entities. The Product Management lead is a pivotal role within Unified support services teams, serving as the key liaison between the business, customers, and the development team. This individual is responsible for defining the vision for the support experience tools & products, managing the product backlog, and ensuring that the team delivers value to the business. The ideal candidate will have a deep understanding of customer needs, strong leadership skills, and the ability to make strategic product decisions. The Product Owner is essential for driving the development of products that meet and exceed customer expectations. This role requires a unique blend of business and technical acumen, a strategic mindset, and the ability to lead and inspire teams. Your Key Responsibilities Define and communicate the product vision and strategy to all stakeholders. Manage and prioritize the product backlog, ensuring that the team is working on tasks that maximize business value and meet user needs. Collaborate with stakeholders to gather and refine product requirements. Serve as the primary point of contact for the development team, providing clarity and guidance on backlog items. Ensure that the development team understands items in the product backlog to the level needed for implementation. Assess value, develop cases, and prioritize stories, epics, and themes to ensure work focuses on those with maximum value aligned with product strategy. Participate in Agile ceremonies, including sprint planning, reviews, and retrospectives. Monitor product progress at each stage of the development process, and provide timely feedback. Keep abreast of industry trends, market changes, and the competitive landscape to ensure the product remains relevant and competitive. Analyze customer feedback and usage metrics to inform product refinements and future development. Skills And Attributes For Success To qualify for the role you must have Proven experience as a Product Owner or similar role in product management. Familiarity with Agile practices, Lean thinking, and new product development methodologies. Strong leadership and decision-making skills. Own the product roadmap and ensure aligns to business requirements Excellent communication and stakeholder management abilities. Ability to work closely with cross-functional teams to deliver high-quality products within tight deadlines. A customer-centric mindset with a focus on delivering value. Promotes operational excellence by challenging current practices and providing feedback on opportunities to improve within own area of responsibility (e.g., cost savings, resource optimization) Work closely with engineering & design teams to ensure the product features & functionalities aligns to the requirements Adapts to the style and cultural differences of others to enhance relationships Strong understanding of the Critical Success Factors (CSF) and KPIs aligned to Vendor SLA & SM process’s to effectively analyze the process, review related procedures and standards in input/output of data. Strong analytical abilities to effectively compare data elements against these control metrics using standards such as ITIL and other guidelines as part of Vendor Management Solid interpersonal skills to engage in cross business/team discussions within a matrixed, geographically dispersed organization and to formulate, as required, credible ideas or insightfully challenge proposed options Ideally, you’ll also have Product Management lead should effectively guide the product development process, ensuring that the team delivers valuable and relevant product features that meet both customer needs and business objectives. Confidence and ability to make decisions quickly and effectively, often under pressure. A focus on customer needs and the ability to translate customer feedback into actionable insights for product development. Capability to see the bigger picture and understand how data-driven insights fit into the overall product strategy. Ability to empathize with users, stakeholders, and team members to understand their perspectives and needs. Skill in negotiating priorities and scope with stakeholders and the development team. Ability to analyse data, understand trends, and draw meaningful conclusions that can influence product strategy. Aptitude for identifying problems and generating creative solutions that align with business objectives Willingness to work with cross-functional teams and build relationships with stakeholders from different areas of the business. What We Look For Overall 10+years of product management experience in IT service desk industry Proficient in support experience tools such as Genesys, Qualtrics or equivalent Willingness to work in 24/7 What We Offer As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Job Description Unified Support Services (USS) Product Management Lead (U642. USS Product Management Lead) At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY is a global leader in assurance, tax, transaction and advisory services. Technology is at the heart of what we do and deliver at EY. Technology solutions are integrated in the client services we deliver and are key to our innovation as an organization. Fueled by a US$1.5+B investment in technology and innovation, EY is primed to guide clients in their efforts to drive sustainable growth, create new value, and build new and better ways of working. As part of Enterprise Technology, you’ll be at the forefront of integrating technology into what we do at EY. That means more growth for you, exciting learning opportunities, career choices and the chance to make a real impact. The opportunity EY’s global enterprise technology group provides various enabling services (ERP, infrastructure, platforms, service desk) to assist over 300K employees in creating and delivering solutions and services to Fortune 500, privately held and government like entities. The Product Management lead is a pivotal role within Unified support services teams, serving as the key liaison between the business, customers, and the development team. This individual is responsible for defining the vision for the support experience tools & products, managing the product backlog, and ensuring that the team delivers value to the business. The ideal candidate will have a deep understanding of customer needs, strong leadership skills, and the ability to make strategic product decisions. The Product Owner is essential for driving the development of products that meet and exceed customer expectations. This role requires a unique blend of business and technical acumen, a strategic mindset, and the ability to lead and inspire teams. Your Key Responsibilities Define and communicate the product vision and strategy to all stakeholders. Manage and prioritize the product backlog, ensuring that the team is working on tasks that maximize business value and meet user needs. Collaborate with stakeholders to gather and refine product requirements. Serve as the primary point of contact for the development team, providing clarity and guidance on backlog items. Ensure that the development team understands items in the product backlog to the level needed for implementation. Assess value, develop cases, and prioritize stories, epics, and themes to ensure work focuses on those with maximum value aligned with product strategy. Participate in Agile ceremonies, including sprint planning, reviews, and retrospectives. Monitor product progress at each stage of the development process, and provide timely feedback. Keep abreast of industry trends, market changes, and the competitive landscape to ensure the product remains relevant and competitive. Analyze customer feedback and usage metrics to inform product refinements and future development. Skills And Attributes For Success To qualify for the role you must have Proven experience as a Product Owner or similar role in product management. Familiarity with Agile practices, Lean thinking, and new product development methodologies. Strong leadership and decision-making skills. Own the product roadmap and ensure aligns to business requirements Excellent communication and stakeholder management abilities. Ability to work closely with cross-functional teams to deliver high-quality products within tight deadlines. A customer-centric mindset with a focus on delivering value. Promotes operational excellence by challenging current practices and providing feedback on opportunities to improve within own area of responsibility (e.g., cost savings, resource optimization) Work closely with engineering & design teams to ensure the product features & functionalities aligns to the requirements Adapts to the style and cultural differences of others to enhance relationships Strong understanding of the Critical Success Factors (CSF) and KPIs aligned to Vendor SLA & SM process’s to effectively analyze the process, review related procedures and standards in input/output of data. Strong analytical abilities to effectively compare data elements against these control metrics using standards such as ITIL and other guidelines as part of Vendor Management Solid interpersonal skills to engage in cross business/team discussions within a matrixed, geographically dispersed organization and to formulate, as required, credible ideas or insightfully challenge proposed options Ideally, you’ll also have Product Management lead should effectively guide the product development process, ensuring that the team delivers valuable and relevant product features that meet both customer needs and business objectives. Confidence and ability to make decisions quickly and effectively, often under pressure. A focus on customer needs and the ability to translate customer feedback into actionable insights for product development. Capability to see the bigger picture and understand how data-driven insights fit into the overall product strategy. Ability to empathize with users, stakeholders, and team members to understand their perspectives and needs. Skill in negotiating priorities and scope with stakeholders and the development team. Ability to analyse data, understand trends, and draw meaningful conclusions that can influence product strategy. Aptitude for identifying problems and generating creative solutions that align with business objectives Willingness to work with cross-functional teams and build relationships with stakeholders from different areas of the business. What We Look For Overall 10+years of product management experience in IT service desk industry Proficient in support experience tools such as Genesys, Qualtrics or equivalent Willingness to work in 24/7 What We Offer As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

Summary Position Summary Senior Analyst—Primary Research & Analytics—Deloitte Support Services India Private Limited Understanding client objectives is key to creating a winning value proposition; finding solutions to address client requirements in time-efficient and cost-effective manner leads to a successful engagement. At SurveyHub, we provide these by supporting clients in their online primary research by building and administering surveys, as well as, conducting data analytics and presenting the analysis in a visually appealing way. If this interests you, why do not you sign up for this role? Work you will do Primary Research – Questionnaire design, Survey developmment and administration Draft and review questionnaire for logical consistency, completeness, and best representation of survey questions. Provide meaningful inputs, in terms of logic, flow and presentation of the question(s) to project leads/Deloitte practitioners, while developing the survey questionnaire. Design, Program, and test interactive surveys using Qualtrics, Confirmit and various other software(s). Customize surveys using JavaScript, HTML and CSS. Troubleshoot any programming issues independently. Monitor survey status and provide regular updates and interim trends. Follows the service delivery approach laid down by the manager/client. Provide inputs and draft proposal documents entailing research design (including sampling plan and selection of research methodology), analysis plan and approach. Data analysis and visualisation Buid understanding of the data structure and the project requirements, and provide inputs to project leads/Deloitte practitioners in developing the analytical plan In line with the analytical plan identify suitable analysis and create the analysis template(s). Conduct analysis and present them in visually appealing and meaningful format Check for consistency and accuracy of outputs and data files prior to delivery. Work on analysis tools like PPT, Excel, Tableau, PowerBI, QlikSense, R and Python to conduct analysis. Synthesise qualitative and quantitative data quickly and draw meaningful insights. Client, Projects, and Team Management Handle multiple Research & Analytics projects (including questionnaire review, survey development and analysis) of moderate to high complexity levels independently. Consistently engage with the Deloitte practitioners/leaders (over IM, telephone, and email) to deliver error free deliverables, while managing the communication flow throughout. Demonstrate deep understanding of consulting business and professional services, as well as research process and analytical frameworks. Extend ongoing support (or lead) to a business unit strategy initiative around business development, knowledge management, quality, process improvement, etc. Ensure all production is done in compliance with the process guidelines and client specific guidelines. Coordinate/lead 1-5 team members (Associate Analyst/Analyst) and ensure superior product quality and completion of ongoing projects within stipulated timelines. Provide meaningful inputs to Assistant Manager/Deputy Manager/Manager/Executive Manager on the junior team members (Associate Analyst/Analyst), while their goal setting and performance appraisal. Ensure data confidentiality, integrity, and protection of company's intellectual property. Work Location: Hyderabad Shift Timings: 11 AM to 8 PM The team Our SurveyHub team provides exceptional service and works to build long-term, mutually beneficial relationships. Our team members focus on what is possible and guide Deloitte clients to opportunities while taking into account their business culture, organizational structure, resources, and capabilities. Qualifications Required Science, Engineering, or Business graduate; Masters and MBAs will be preferred. Strong analytical and logical reasoning abilities. 3-6 years of relevant experience in Primary Research & Analytics Proficiency in PowerPoint, Excel, Word, Outlook, and survey development tools such as Qualtrics, Confirmit are essential. Knowledge and working experience in other analysis tools like MS Access, MS Excel (macros), SPSS, SQL, PowerBI, QlikSense, R and Python will be added advantage. Experience of working with corporate brand guidelines and templates Excellent oral and written communication skills Preferred General understanding of the management consulting environment Flair for creative problem solving, flexibility to manage multiple projects, and prioritization Understanding of basic statistics and application of analytics using programming tools, such as R and Python Customize the surveys using JQuery, Python, and other web technologies. Understanding of frameworks pertaining to various Consumer studies, such as Buying behavior, Market potential assessment, Brand perception study, and Campaign effectiveness assessment studies Understanding and experience in conducting studies using other primary research techniques such as FGDs, CATI, CAPI, expert intreviews, etc. Ability to provide meaning inputs to facilitate research design, including sampling plan and selection of research methodology #CA-SM Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 301764 Show more Show less

Summary Position Summary Assistant Manager—Primary Research & Analytics—Deloitte Support Services India Private Limited Understanding client objectives is key to creating a winning value proposition; finding solutions to address client requirements in time-efficient and cost-effective manner leads to a successful engagement. At SurveyHub, we provide these by supporting clients in their online primary research by building and administering surveys, as well as, conducting data analytics and presenting the analysis in a visually appealing way. If this interests you, why do not you sign up for this role? Work you will do Primary Research – Questionnaire design, Survey developmment and administration Take lead in developing survey questionnaire or FGD/Interview guide in consultation with Deloitte practitioners Review questionnaire or FGD/Interview guide for logical consistency, completeness, and best representation. Design, Program, and test interactive surveys/Interviews using Qualtrics, Confirmit and various other software(s) Monitor survey status and provide regular updates and interim trends. Develop scoping and proposal documents entailing research design (including sampling plan and selection of research methodology), analysis plan, approach, and time and cost estimates Data analysis and visualisation Buid understanding of the data structure and the project requirements, and independently develop analytical plan to address project objective In line with the analytical plan identify suitable analysis and create the analysis template(s). Conduct analysis and present them in visually appealing and meaningful format Check for consistency and accuracy of outputs and data files prior to delivery. Work on analysis tools like PPT, Excel, Tableau, PowerBI, QlikSense, R and Python to conduct analysis. Synthesise qualitative and quantitative data quickly and draw meaningful insights. Deliver high quality deliverables and provide meaningful insights at every stage of the project delivery process. Client, Projects, and Team Management Handle multiple Research & Analytics projects (including questionnaire design, survey development and analysis) of moderate to high complexity levels independently and deliver error free deliverables. Consistently engage with the Deloitte practitioners/leaders (over IM, telephone, and email), interpret their requirements, staff projects, while managing the communication flow throughout. Be responsible for delivering quality outputs – measure, monitor and improve client service. Demonstrate deep understanding of consulting business and professional services, as well as research process and analytical frameworks. Extend ongoing support (or lead) to a business unit strategy initiative around business development, knowledge management, quality, process improvement etc. Ensure all production is done in compliance with the process guidelines and client specific guidelines. Manage 4-10 team members (Associate Analyst/Analyst/Senior Analyst), and be responsible for effectively guiding the team members thereby: Ensure superior product quality and completion of ongoing projects within stipulated timelines. Identify learning & development requirements for the team and constantly upskill the team Be a counsellor and help in goal setting, performance appraisal and management of counselees (Associate Analyst/Analyst/Senior Analyst). Ensure data confidentiality, integrity, and protection of company's intellectual property. Work Location: Hyderabad Shift Timings: 11 AM to 8 PM The team Our SurveyHub team provides exceptional service and works to build long-term, mutually beneficial relationships. Our team members focus on what is possible and guide Deloitte clients to opportunities while taking into account their business culture, organizational structure, resources, and capabilities. Qualifications Required Science, Engineering, or Business graduate; Masters and MBAs will be preferred. Strong analytical and logical reasoning abilities. 6-9 years of relevant experience in Primary Research & Analytics Proficiency in PowerPoint, Excel, Word, Outlook, and survey development tools such as Qualtrics, Confirmit are essential. Knowledge and working experience in other analysis tools like MS Access, MS Excel (macros), SPSS SQL, Tableau, PowerBI, QlikSense, R, and Python will be added advantage. Experience of working with corporate brand guidelines and templates Excellent oral and written communication skills Understanding of various research frameworks pertaining to various Consumer studies, such as Buying behavior, Market potential assessment, Brand perception study, Conjoint analysis, and Campaign effectiveness assessment studies; Proficency in delivering projects pertaining to atleast one Consumer study framework Understanding and experience in conducting studies using other primary research techniques such as FGDs, CATI, CAPI, expert intreviews, etc. Preferred General understanding of the management consulting environment Flair for creative problem solving, flexibility to manage multiple projects, and prioritization Understanding of basic statistics and application of analytics using programming tools, such as R and Python Customize the surveys using JavaScript, JQuery, XML, Python, HTML, CSS, and other web technologies. Working experience of presenting analysis using visualization tools such as Tableau, PowerBI Ability to quickly synthesize qualitative and quantitative data and draw meaningful insights #CA-SM Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 301767 Show more Show less

Worldpanel is looking for an Analytic Solutions Senior Manager / Director in the APAC region to mainly lead its Survey business, called PanelVoice. In this role, you will drive the commercial scale and product development of our PanelVoice Survey solutions across various APAC markets. You will lead sales penetration for core products, enhance expertise in premium solutions, and innovate the in-market growth strategies. Your background in survey design, familiarity with survey processing platforms, and experience with CPG/FMCG clients will be key to your success. Key Outcomes: Solution Growth and Commercial Scale for the Region: A sustainable revenue trajectory and plan for the overall PanelVoice Survey solution area, in collaboration with local market leaders. Winning Product Portfolio: Clearly famous survey offers available to Clients in APAC. Local Market Acceleration: Established frameworks that enhance business potential in local markets. Primary Responsibilities: Drive Sales Penetration of Core Panel Voice Survey Products: You will focus on increasing the sales penetration of select products across the APAC region. This involves identifying key markets, developing targeted sales strategies, and working with local teams to achieve revenue targets. Increase Expertise and Penetration of High Impact Consultative Solutions: You will work on enhancing the expert knowledge and accelerate penetration of highly strategic solutions across the region. This includes conducting training sessions, providing support to local teams, and ensuring that these premium solutions are effectively integrated into client offerings. Design and Implement Operational Transformation: You will be responsible for designing and implementing the necessary operational transformations for the Survey business across the region. This involves streamlining processes, improving efficiency, and ensuring that the operational framework supports the overall business objectives. Innovate Survey Solutions for APAC Growth: You will innovate and develop new solutions to drive growth in the APAC region. This includes providing a comprehensive APAC view to the Global Product Teams, identifying emerging trends, and developing strategies to capitalize on new opportunities. Provide Focused Support to Select Countries in APAC: You will offer additional focused support to key PanelVoice Survey markets to ensure business growth. This involves working closely with local teams, understanding market-specific challenges, and developing tailored strategies to drive growth in these markets. Your background will ideally look like this 6-8 years commercial and product ownership: specifically, products that involve survey design, survey tools, and survey platforms Deep exposure and familiarity with survey processing platforms such as Crunch, Qualtrics, PowerBi and similar survey platforms. Awareness of survey analytical approaches such as derived importance, factor analysis, max diff or path modelling and similar approaches. Leadership or participation in successful product launches: Through working across different departments such as Analytics, Commercial/Sales, and Operations. Recent work with CPG/FMCG clients in leading strategic research: experience in client-facing roles in custom research work is preferred. Knowledgeable in shopper data and has experience combining multiple data sources to produce seamless results. Has worked effectively with multi-cultural teams. Qualifications Educational Background: A Diploma or Bachelors degree in Statistics, Data Science/Analytics, Market Research or related field. Language Proficiency: Proficiency in English (minimum B2 level). Additional fluency in regional languages is beneficial. Key Success Factors: Owns Commercial Success: Consistently and proactively identifying, proposing and implementing growth opportunities for the local markets and wider business to meet revenue goals. Leads with Impact: Consulting on and innovating within the PanelVoice solutions, demonstrating deep expertise, credibility and clarity in commuications. Drives Lasting Change: Leading the process of refining solution designs and proactively identifying gaps or optimizations. Open to challenge conventional thinking to drive innovative solutions that meet client needs. Connects to Win: Owning internal and external stakeholder management and communications on complex and long duration client projects that you are leading, adapting effectively to changing circumstances. Solves Problems Decisively: Embracing and promoting the adoption of new technology/tools to reduce roadblocks to impactful, fast and efficient deliveries. Amplifies professional expertise: Deep expertise in your subject area, leading working group/projects, providing compelling explanation of the benefits of our methodology.

ADP is hiring a Senior UX Researcher. Are you inspired by transformation and making an impact on the lives of millions of people every day? Are you empathic to client needs and committed to leveraging research to create elegant, easy-to-use experiences? Well, this may be the role for you. Ready to design what's next? In this role, you will be part of ADP's UX Research team, where you will identify and conduct various research methods to inform what we create for ADP's cloud-based payroll, tax, HR, talent, time, and benefits solutions. You will look at different parts of the practitioner, manager, and employee experience, researching areas such as career development and helping UX designers determine the right solutions to address user needs. Every day, you will be the voice of our clients with UX designers, product managers, and developers. You're on a constant mission to understand them better by analyzing research data and asking key questions that inform our product and design decisions. You help our developers better understand their clients so that they can build a better product. To thrive in this role, you should be comfortable running all phases of research, from planning to study and presentation. You know how to identify the proper research methods based upon the product phase and timeline. You need experience moderating research interviews, coding basic surveys, and setting up unmoderated usability tests (bonus points if you know how to use Qualtrics and/or User Zoom!) We're looking for an out-of-the-box thinker with a hunger to try new things and a passion for impact. You'll be accountable for something significant: the uncompromising quality of products that impact people's lives. Like what you see? Apply now! Learn more about ADP at tech.adp.com/careers A little about ADP: We are a global leader in HR technology, offering the latest AI and machine learning-enhanced payroll, tax, HR, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. ADP has a deep commitment to diversity, equity, and inclusion as a global Best Places to Work, DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about ADP's commitment on our YouTube channel: http://adp.careers/DEI_Videos What You'll Do: Here's what you can expect on a typical day in the life of a UX Researcher at ADP. Let’s design what’s next. Product voice and ownership mindset. You're the lead voice asking "why" to understand what questions you need to answer and how data might help make those decisions. You'll also create proposals and timelines to make these ideas a reality. Strategy and vision. We're always looking for new methods and approaches to gathering reliable data. You have a desire and aptitude for spotting User Experience research trends and using them in the enterprise. Collaboration. You'll work each day with people from across the product development team in a fast-paced environment to understand issues and communicate user priorities. Recruit & Collect. Having experience working in scrums and as part of Agile work teams, you'll recruit and manage test participants for your research and collect quantitative and qualitative data to meet product goals and support data-driven design. Variety of work. There is no typical day. You could be working on anything from data collection to one-on-one conversations with clients or coding a survey. You know how to apply different methods based on the situation. Experience. You have 4+ years of experience in relevant skills gained and developed in the same or similar role, plus qualitative and quantitative user research and translating testing results into design recommendations. TO SUCCEED IN THIS ROLE: You'll have a Bachelor's degree OR equivalent. Your prior experience in user experience research with software, web, and/or mobile applications, along with experience with research and prototyping tools like UserZoom, Qualtrics, Figma, will give you the comfort in this role to be successful. At least 4+ years prior experience in user experience research in a software development environment. Experience with HCM, B2B, and/or similarly complex products. Understanding of and comfort working with cross-functional roles: UX Designer, Product Owner, and Developer. Effective and engaging written and verbal communication skills. An advanced degree in HF/HCI or a related discipline isn't required but could set you apart. YOU'LL LOVE WORKING HERE BECAUSE YOU CAN: Have courageous team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to find the best solution. Let’s design what’s next. ● Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity. Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes. Act like an owner & doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft. Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation. Join a company committed to equality and equity. Our goal is to impact lasting change through our actions. What are you waiting for? Apply today! Find out why people come to ADP and why they stay: https://youtu.be/ODb8lxBrxrY Show more Show less

About Us At Sanofi, we are dedicated to transforming healthcare through innovation and technology. Our digital initiatives focus on enhancing operational efficiency, improving patient outcomes and delivering best in class workplace experiences. We are seeking a highly skilled Workday Analytics, Data and Reporting Manager with proficient experience in Workday Data, Analytics and Reporting to join our team and support our mission. Position Overview We are seeking a highly skilled and experienced Workday Reporting & Analytics Manager to join our dynamic Master Data Management and Data Governance team. This role is pivotal to driving our data-driven decision-making processes and enhancing our HR reporting capabilities. The ideal candidate will have deep expertise in Workday report design, discovery boards, PRISM, and Extend, along with a strong understanding of Workday security roles and their implications for reporting. The successful candidate will understand how transactional reporting in Workday should complement workforce analytics dashboards delivered through tools such as PowerBI and Visier. Additionally, experience with listening research tools and quantitative research best practice using tools such as Peakon and Qualtrics is essential. Key Responsibilities Workday Reporting & Analytics: Design, develop, and maintain complex Workday reports, dashboards, and discovery boards to support HR and business needs. Ensure overall reporting strategy is consistent and mitigates redundancy while adhering to compliance standards. Utilize Workday PRISM and Extend to integrate and analyze data from multiple sources, providing actionable insights. Ensure data accuracy and integrity in all reporting and analytics processes. Collaborate with People Insights team and advanced analytics product owners to ensure clarity of system usage by persona and use case. Security & Compliance: Manage Workday security roles and permissions, ensuring compliance with organizational policies and regulatory requirements. Govern Security standards to ensure alignment with business needs and audit compliance. Conduct regular audits to identify risks and ensure compliance with data security policies Collaborate with IT and HR teams to address security implications for reporting and data access. Listening Research & Employee Engagement: Leverage tools such as Peakon and Qualtrics to gather and analyze employee engagement data. Provide insights and recommendations to HR and business leaders based on engagement data, enhancing employee experience and retention. Manage data and requirement collection to ensure timely implementation of ongoing employee listening campaigns. Partner closely with People and Culture People Insights function to ensure actionable insights creation is aligned to programme objectives Team Leadership: Provides leadership, management oversight for subject matter experts, fostering a collaborative and innovative work environment and ensures successful deliverables for different projects. Provide mentorship and development opportunities to team members, ensuring continuous growth and expertise. Drive continuous improvement initiatives related to Workday analytics management, ensuring that data structures evolve to meet changing business needs. Stay abreast of industry best practices and Workday updates to maintain high standards. Global Collaboration: Work within a multinational matrixed organization, collaborating with global HR and IT teams to align reporting and analytics strategies. Drive consistency and standardization in reporting practices across regions. Collaborate closely with cross-functional teams, including People and Culture, People Services, Data Privacy, Finance, and Digital, to ensure that all reporting strategy, security configuration and employee listening survey processes align with business needs. Provide guidance and support to stakeholders on Analytic, Data and Reporting matters. Knowledge, Skills & Competencies Good understanding of HRS System requirements Ability to think strategically and to translate business and technical objectives into roadmaps, projects and data strategies to support foundation and evolution of capabilities and platforms Ability to lead, drive and provide direction for functional and/or project leads, teams, and/or members Thorough and up-to-date knowledge of HRS data, processes, data information flows, and related industry data standards including data standards and controlled vocabularies Collaborative approach and ability to cooperate transversally and to act for change for People Services Ability to lead and drive and to thrive in a fast-paced team environment Excellent interpersonal skills, negotiation skills, and verbal and written communications Ability to effectively lead and / or support multiple large global projects and teams related to or representing HRS data, data information flows, and data standards Must be able to quickly accommodate to changing priorities, and also to meet tight deadlines while maintaining high quality standards Experience in problem – solving and analysis. Ability to multi-task and to work in a global team environment, customer focused and action oriented null Show more Show less

Act as a CX champion in engaging clients and internal organization to improve customer experience Lead new business opportunities for CX by building relationship with Sales Leads in Qualtrics and within Merkle & Dentsu Manage and grow key clients across US region through design and delivery of impactful CX programs Develop CX strategy and roadmap including voice of customer feedback system for clients across sectors and across regions Advise clients in improving their customer experience by recommending and providing point of view on customer listening systems – gathering customer insights, driving ROI, optimizing customer touchpoints and channels Lead CX improvement projects and initiatives that positively transform the client’s end- to-end experience Job Description: Overall, 10 years’ experience with minimum 7 to 8 years of CX practitioner/manager/consulting experience managing CX programs and/or delivering CX consulting services Has a strong understanding of good research methodology, survey design and data analysis Must have Executive Presence. Strong decision-making, problem-solving skills, writing and presentation skills Ability to work independently and with a team consisting of executives, project stakeholders and project team members Ability to work effectively with people at all levels in an organization – c-suite to operational leaders to frontline employees Consultative and relationship builder who can quickly understand client needs and requirements Experience facilitating cross-functional team discussions, including well-developed negotiation skills and ability to provide direction while not having direct authority. Effective communication of complex ideas both verbally and in writing Exceptional analytical and problem-solving skills CCXP certification preferred Qualtrics experience preferred Proven track record driving positive change in a complex environment; exceptional change management skills Understands and can teach CX methods and tools Comfortable with fluidity/changes in responsibilities across projects Design and improve experiences for our CX advisory clients. Proficient at methodologies like Program assessment, stakeholder interviews, VoC strategy development, VoC survey design, dashboard design, Insights presentation, Key driver analysis. Knowledge of Governance & Prioritization frameworks, RCA is an added advantage. Partner with our US strategy team/sales/implementation team to design VoC strategy, design & implementation plans. Knowledge of secondary research will be an added advantage Handle logistics for VoC strategy, design & implementation projects, including maintaining organization and timelines among the internal team, scheduling, and planning research engagements, checking data (with the ability and desire to learn how to manage both “up” and “down”). Proficient in understanding dashboard widgets and creating insights summary/PPT for client stakeholders. Play a supporting role for clients on projects and maintain comprehensive notes. Assist with report creation, including writing, analysis, chart and table creation in Excel or PowerPoint. Lead the write-ups of survey questionnaires, writing questions that use clear phrasing and uphold Qualtrics and industry-standard methodologies. Be able to effectively problem solve logistical issues and adjust on the fly. Identify issues and suggest solutions on how to make projects run more smoothly. Bachelor's degree or higher in business strategy, design & implementation 8 - 10 years’ experience within the VoC strategy, design & implementation industry Lead and successfully deliver bespoke research solutions to clients throughout the entire project lifecycle (methodology, design & analysis) Knowledge with Qualtrics XM platform (a plus point) Experience with VoC strategy projects conducted within US regions. Technical aptitude and proficiency in tools like PPT, Excel, Qualtrics platform Analytical thinking, logical reasoning skills, and creative intelligence are essential. Success Criteria: You are an experienced and motivated leader in VoC strategy, design & implementation. In this role, we need you to be naturally curious and have a passion for understanding client problem statements, VoC trends. A high level of motivation and excellent communication skills are required to handle an incredibly diverse slate of work, clients, and team personalities. Flexibility to work on multiple projects, a natural aptitude for organization and deliverable creation are equally important in this fast-paced environment. You have a passion for cross functional collaboration and combining different types of data, learnings & insights. You can deliver amidst the dynamic nature of workload and pace inherent in a client service business. You should have very strong Excel and PowerPoint skills, and can run basic statistical analyses, display the creativity needed for writing effective questionnaires, and be very comfortable multi-tasking. You are academically qualified, have at least 8 to 10 years’ experience within a market research capacity. You have strong personal accountability, work ethic and a positive, “can do” attitude. There is tremendous growth potential in our rapidly growing company and we’re looking for eager people up for the challenge! You should be comfortable to work with clients in the US region with a partial overlap with the EST time zone. Location: Bangalore Brand: Merkle Time Type: Full time Contract Type: Permanent Show more Show less

Job Title: Contact Center Support Engineer Location: Pan India Experience: 3+ Years Job Overview: This agreement applies to the management and enhancement of the following contact center applications: Five9: Cloud contact center software. Clara bridge: Customer experience management platform. Calabrio: Workforce optimization and analytics tool. Discover XM (Qualtrics): Experience management platform. Shelf: Knowledge management platform. The scope of support will cover the follow IT RESPONSIBILITIES IT ensures the technical stability and scalability of contact center platforms, including: Technology Strategy: Develop and execute the shared vision for contact center technology. System Administration: Maintain and support integrations across platforms. Manage upgrades, release support, and incident triaging. Oversee user provisioning, security, and compliance. Show more Show less

ADP is a Fortune 500and named oneofForbes'"Most Innovative Companies" and one of Computer world's "100 Best Places to WorkinIT", weare committed to leading the way in product development and research, empowering you to bring to life the latest innovations that will forever change the way businesses manage their most vital asset, employees. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility. Title: Lead UX Researcher Location: ONEUX Studio, Hyderabad About the Team You will be part of ADP ONEUX team. ONEUX team is responsible for all the digital product experience at ADP. The team influences design thinking, strategy, and execution throughout the customer journey of numerous products, and contributes design leadership and oversight to ADP’s product teams’ understanding of the factors that influence behavior, drive engagement and delight. Bringing passion, empathy and expertise to every engagement, UX drives innovation through discovery, design and optimization of factors that positively influence decision making, bring our clients’ brands to life and ADP’s efficiency and satisfaction. About the Role ADP’s UX Researchers partner with stakeholders in the TRIAD (consisting of UX Designers, Product Owners and Development) throughout the software development lifecycle – from the early planning stages, through product development, and following launch – to ensure that customer considerations influence UX/UI designs intended for current and future product releases. UX Researchers facilitate design thinking sessions and discovery workshops, design and execute ethnographic fieldwork, create and maintain personas and customer journey maps, test proof of concept prototypes and product releases, and deliver research insights and design recommendations as part of Agile teams. The Lead UX Researcher is responsible for: • Helping corporate partners and product owners define a user-centered product vision based on data collected via discovery research, customer interviews, user surveys, etc. • Collaborating with product development teams and UX designers to develop methodologies that test competing design options, validate and refine those options through iterative usability feedback, and ensure high levels of user satisfaction and acceptance through customer validation and benchmarking efforts. • Identifying key user research questions and objectives in partnership with product, design, and engineering triads, and working collaboratively to influence the timing for collecting, delivering and refining user-driven insights and improvements. • Leading research-oriented and usability-driven peer reviews for other UX team members and refine enterprise research guidelines and best practices. • Collaborating on the growth and maintenance of our proprietary customer research panel and engagement with non-proprietary user research and testing communities. Requirements: • 7+ years of UX Research and Testing experience in the application of empirically based insights to design recommendations in client-side or agency-side settings. • Extensive experience with qualitative and quantitative user research, including experimental design, sample selection and recruiting, surveys, focus groups, in-person and remote usability testing, ethnographic field research, and more. • Portfolio containing work samples representing complex system research and user testing outcomes for desktop and mobile experiences. • M.S./ B.Des / M.Des degree in HCI, Human Factors, Psychology, Engineering or a related subject, and practical, hands-on experience conducting research in technology-related fields. Qualifications: The ideal candidate will possess the following: • Passion for research and testing, along with eagerness to collaborate with other creative contributors in Agile project teams. • Ability to productively collaborate with project stakeholders and teams that are both local and geographically distributed, representing a variety of cultures. • Willingness to work both independently and collaboratively with tight deadlines, and multi-task efficiently in high volume, fast paced settings. • Strong communication skills to confidently present to various audience types and seniority levels, and an ability to provide bottom-line insights that help teams realize tangible value and productively execute on research/testing findings. • Strong data collection and analysis skills to be self-sufficient in generating, analyzing and presenting results from quantitative & qualitative research, and an ability to translate complex analyses into straightforward recommendations. • Ability to carry multiple projects simultaneously, either by leading or supporting. • Commitment to best practices, user advocacy, and thought leadership that drive positive outcomes focused on high levels of quality and innovation. The candidate will be able to demonstrate the following skills and capabilities: • User research and usability testing fundamentals across a wide range of digital products and applications for enterprise platforms. • Web Accessibility principles and familiarity with WCAG 2.0 is a plus. • Familiarity or proficiency with remote usability testing tools, such as User Zoom or UserTesting.com, surveying tools such as Qualtrics, and analysis tools. • Represent customer needs through discovery, business process flows, customer journey mapping, persona development, requirements gathering, etc. • Ability to design usability tests, facilitate test sessions and analyze usability data. • Ability to comfortably lead fieldwork and conduct interviews with end users. Show more Show less

Summary Position Summary CBS Shared Services – Analyst/Senior Analyst Dashboards & Automation Team Deloitte Support Services India Private Limited Are you a quick learner? Do you enjoy automating work by building macros in Excel?Is slicing and dicing data your forte? Do you enjoy working on complex data and preparing reports and dashboards in Excel, Tableau, and Power BI? Do you enjoy offering solutions to clients on improving efficiencies? Responsibilities include, but are not limited to: Preparing reports and dashboards in Power BI, Tableau, & Excel Translate conceptual questions into data driven analysis for leaders to take informed decisions Creating timesaver templates and automating recurring actions through Excel macros Automating work for requestors to improve efficiencies and add value Creating dashboards and reports from Qualtrics survey data Creating forms and tables in Access and integrating with SharePoint Creating site pages and site contents (shared documents, lists, libraries, apps) and data entry into lists, forms, etc., in SharePoint Perform additional tasks as required Work location & shift timings Hyderabad office Hybrid model (work from Deloitte office minimum of two days in a week) 2 pm to 11 pm IST Qualifications A bachelor’s degree in statistics, computer science or mathematics with minimum of 2 to 5 years of work experience in data analytic tools Required Professional Skills : Excellent written and verbal communication skills with ability to communicate effectively with clients and leadership Strong time management, listening and comprehension skills to meet client’s expectations on quality and timelines Strong analytical and logical skills with great attention to detail Translate conceptual questions into data driven analysis for leaders to take informed decisions. Experience of metrics and analytics interpretation Coordinate work with other national and local teams virtually and in person Required Technical Skills : Advanced knowledge in Excel in using Power Query, pivots & slicers, graphs, functions & formulae, data validation, conditional formatting, advanced and custom filters, etc. Knowledge in Excel macros would be an addtional asset. Working knowledge in creating reports and dashboards in Power BI/Tableau Preferred Technical Skills : Advanced knowledge in MS SharePoint, PowerApps, SQL, Python and basic knowledge on Gen AI tools Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 191994 Show more Show less

Job Role: Contact Center Systems Administrator Job Location: Pune Work Mode: (Hybrid) L1 – relevant 2 years L2 – relevant 4 year US shift : 9 am to 6 pm EST Monday to Friday. Job description: Primarily system skill: Five9 and Calabrio This agreement applies to the management and enhancement of the following contact center applications: Five9: Cloud contact center software. Clarabridge: Customer experience management platform. Calabrio: Workforce optimization and analytics tool. DiscoverXM (Qualtrics): Experience management platform. Shelf: Knowledge management platform. IT RESPONSIBILITIES: IT ensures the technical stability and scalability of contact center platforms, including: Technology Strategy: Develop and execute the shared vision for contact center technology. System Administration: Maintain and support integrations across platforms. Manage upgrades, release support, and incident triaging. Oversee user provisioning, security, and compliance. Show more Show less

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you’ll be doing... We are looking for a talented CX professional to join our team. In this role you will work closely with stakeholders and other hardworking professionals to research, ideate and define experiences. You will be a proactive, great communicator/collaborator, and contribute to the strategic direction and execution of seamless customer experience in partnership with cross functional teams. Delivering service improvements to improve the customer experience across Verizon. Identifying opportunities to reimagine and revolutionize Customer Experience across Verizon products. Participating in user research and observation of user tasks, integrating these findings with business requirements to transform the user's mental model into the concept. Using Net Promoter Score and other tools to measure improvements over time. Collating and analyzing customer expressions of dissatisfaction and Net Promoter Score feedback, ensure that NPS increases across the organization over time. Participating in Customer Experience focus group sessions with Business and IT leaders. Influencing senior business and IT partners to support and deliver proposed improvements. Charting down customer journeys across various transactions and identifying process gaps and opportunities. Converting data driven use cases into customer experience design. Leveraging intuitive and simple user interfaces for web and mobile solutions, producing storyboards, mock ups and conceptual models. Working across teams to continually eliminate unnecessary processes and continually implement new ways to enhance Customer Experience and to deliver tangible improvements. Leading the ideation of new solutions to meet customer’s changing expectations. Monitoring and forecasting customer experience trends and impacts by doing a market study and research across industry to bring insights on new customer experience trends. Bringing in new design thinking and innovative ideas to enhance customer experience. Where you'll be working... In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. What we’re looking for... You’re curious about new trends and technologies and the game-changing possibilities it creates. You'll research to understand the current state of customer service experiences, learn what they want, and how we can improve. What you build is new but somehow reflects exactly how people prefer to navigate. You understand and balance both the user and the business perspective. You understand and meet the needs of stakeholders and that is your strength while still maintaining your own vision and point of view. You hold the firm belief that different perspectives create the best solutions and groundbreaking new concepts. Knowing what customers want and need, you’ll make recommendations to guide our strategy and implement new ways to make the customer experience even better. You'll Need To Have Bachelor’s degree or four or more years of work experience. Four or more years of relevant work experience. Product Management experience Design experience in Customer facing applications/products. Experience in NPS tracking and improvements. Experience in Design Thinking concepts. Experience in Adobe Analytics, Qualtrics, Tableau and other tools to analyse and enhance customer experience Strong knowledge of industry wide best practices when it comes to customer experience. Even better if you have one or more of the following: A Master's degree in Computer Science or relevant. Experience with UX & Experience in Design. A strong sense of style with impeccable design fundamentals. Ability to manage multiple priorities and meet tight deadlines. Agile experience. Ability to give constructive criticism and challenge co-workers to think at their best. Certification on leading UX skills & Analytics tools #CXONonCDIO If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above. Where you'll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 May be Eligible for Relocation Assistance No Diversity and Inclusion We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more. Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics. Show more Show less

Position Overview: Repro is seeking an experienced Market Research and Analytics Manager to join our growing team in the D2C division. In this role, you will be responsible for driving data-driven insights and strategies that support our marketing, product, and business decision-making processes. The ideal candidate will have a strong background in market research, data analysis, and experience in the eCommerce landscape. You will play a critical role in understanding customer behavior's, market trends, and competitor landscapes to help optimize our business performance. Key Responsibilities: Market Research & Insights: Conduct quantitative and qualitative research to uncover insights into customer behavior's, market trends, and competitive landscape. Leverage customer segmentation and buyer personas to improve marketing strategies and customer engagement efforts. Track and analyze industry trends, customer satisfaction, and sentiment, providing actionable insights to relevant departments. Data Analysis & Reporting: Analyze large datasets from internal and external sources, using tools like SQL, Excel, and analytics platforms to derive meaningful insights. Develop and maintain regular performance reports, dashboards, and ad hoc analysis to support strategic decision-making. Monitor key performance indicators (KPIs) for eCommerce and marketing performance, making recommendations to optimize business performance. Strategic Recommendations: Partner with cross-functional teams (marketing, product, sales, etc.) to develop actionable recommendations that improve customer acquisition, retention, and conversion rates. Collaborate with product and marketing teams to evaluate new product opportunities, pricing strategies, and promotional campaigns. Competitive & Market Intelligence: Monitor and analyze competitors’ activities, product offerings, and marketing strategies. Conduct SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis and provide strategic recommendations based on market intelligence. Tool and Methodology Development: Develop and implement research methodologies and best practices to ensure accurate, reliable, and actionable insights. Evaluate and recommend tools and technologies to streamline market research and data analytics processes. Experience and Skills required: Experience: 4-8 years of experience in market research and data analytics, preferably in the eCommerce or digital marketing industry. Experience with large-scale data analysis and consumer insights in a fast-paced, dynamic environment. Education: Bachelor’s or master’s degree in marketing, Data Science, or a related field. Technical Skills: Strong proficiency in data analysis tools (Excel, Google Analytics, SQL, etc.). Experience with data visualization tools (e.g., Tableau, Power BI). Familiarity with market research tools (e.g., SurveyMonkey, Qualtrics, Nielsen, etc.). Analytical Thinking & Problem-Solving: Ability to think critically and translate data into actionable insights. Strong problem-solving skills and ability to adapt to changing market conditions. Communication & Collaboration: Excellent communication skills, both written and verbal, with the ability to present complex data insights to non-technical stakeholders. Strong collaboration skills, with the ability to work effectively across teams and departments. Show more Show less