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Mantras2success Consultants logo
Qualtity Lead (Collection Call Center) Mantras2success Consultants

2.0 - 3.0 years

4 - 20 Lacs

Navi Mumbai, Maharashtra, India

On-site

2-3 years in current role as Quality Lead in a call center (Collection Outbound calls preferred) Good Aptitude skills-reasoning, logical reasoning and problem-solving Technical Competencies: (Job-related) Excellent communication and presentation skills Relevant knowledge of Quality Tools & Quality Framework Experience in managing audits from a risk compliance & control standpoint Must possess exposure to Defect Analysis, Continuous improvement, Root cause analysis, Calibration and Corrective / Preventive action plans Should be well-versed with MS Office (Word, Excel, PowerPoint and Outlook) Should have excellent communication skills (written and spoken) Must have good analytical skills to co...

Posted 3 months ago

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