QualMinds Technologies

Technical Support Engineer – JD Experience : 3-7 years of experience Location : Hyderabad Company : http://www.qualminds.com/ Shift : Night shifts About Us: QualMinds is a global technology company that empowers clients on their digital transformation journey. We help our clients to design & develop world-class digital products, custom software’s and platforms. Our primary focus is delivering enterprise-grade interactive software applications across web, desktop, mobile, and embedded platforms. Job Overview: We seek a skilled and motivated Technical Support Engineer with expertise in SQL and HTML, CSS, and JavaScript to join our dynamic team. The ideal candidate will have a solid technical background, excellent problem-solving skills, and a passion for providing exceptional customer support. In this role, you will be responsible for troubleshooting, diagnosing, and resolving technical issues and communicating effectively with clients and internal teams. Key Responsibilities: Technical Troubleshooting: Investigate and analyze customer-reported issues related to Database SQL or web technologies (HTML, CSS, JavaScript). Collaborate with customers to gather detailed information about the issues they are experiencing. Problem Resolution : Provide timely and practical solutions to technical issues, ensuring customer satisfaction. Customer Communication : Communicate technical information clearly and understandably to both technical and non-technical customers. Maintain regular updates with customers on the progress of issue resolution. Documentation : Document troubleshooting steps, issue resolutions, and customer interactions in a detailed and organized manner. Contribute to the knowledge base to enhance the efficiency of technical support processes. Collaboration : Work closely with cross-functional teams, including developers, QA, and product management, to escalate and resolve complex issues. Provide valuable insights to product teams based on customer feedback. Continuous Learning : Stay updated on the latest technologies, industry trends, and product updates. Actively participate in training programs to enhance technical skills. Qualifications: 1. Bachelor’s degree in computer science, Information Technology, or a related field. 2. Proven 3+ years of experience in technical support or a related role. 3. Proficiency in SQL, HTML, CSS, and JavaScript. 4. Excellent problem-solving and analytical skills. 5. Effective communication skills, both written and verbal. 6. Ability to work independently and collaboratively in a fast-paced environment. 7. Familiarity with debugging tools and techniques. Preferred Skills: 1. Knowledge of web development frameworks and libraries. 2. Experience with debugging and troubleshooting tools. 3. Familiarity with databases. If you are a dedicated and customer-focused Technical Support Engineer with a strong background database SQL or web technologies, we encourage you to apply and be a key player in providing outstanding technical support to our customers.

Senior Site Reliability Engineer - JD As a Senior Site Reliability Engineer (SRE) , you will collaborate closely with our Development and IT teams to ensure the reliability, scalability, and performance of our applications. You will take ownership of setting and maintaining service-level objectives (SLOs), building robust monitoring and alerting, and continually improving our infrastructure and processes to maximize up time and deliver exceptional customer experience. This role operates at the intersection of development and operations, reinforcing best practices, automating solutions, and reducing toil across systems and platforms. About QualMinds: QualMinds is a global technology company dedicated to empowering clients on their digital transformation journey. We help our clients to design & develop world-class digital products, custom softwares and platforms. Our primary focus is delivering enterprise grade interactive software applications across web, desktop, mobile, and embedded platforms. Responsibilities: 1. Ensure Reliability & Performance : Own the observability of our systems, ensuring they meet established service-level objectives (SLOs) and maintain high availability. 2. Cloud & Container Orchestration : Deploy, configure, and manage resources on Google Cloud Platform (GCP) and Google Kubernetes Engine (GKE), focusing on secure and scalable infrastructures. 3. Infrastructure Automation & Tooling : Set up and maintain automated build and deployment pipelines; drive continuous improvements to reduce manual work and risks. 4. Monitoring & Alerting : Develop and refine comprehensive monitoring solutions (performance, uptime, error rates, etc.) to detect issues early and minimize downtime. 5. Incident Management & Troubleshooting : Participate in on-call rotations; manage incidents through resolution, investigate root causes, and create blameless postmortems to prevent recurrences. 6. Collaboration with Development : Partner with development teams to design and release services that are production-ready from day one, emphasizing reliability, scalability, and performance. 7. Security & Compliance : Integrate security best practices into system design and operations; maintain compliance with SOC 2 and other relevant standards. 8. Performance & Capacity Planning : Continuously assess system performance and capacity; propose and implement improvements to meet current and future demands. 9. Technical Evangelism : Contribute to cultivating a culture of reliability through training, documentation, and mentorship across the organization. Requirements : Bachelor’s degree in Computer Science, Business Administration, or relevant work experience. A minimum of 5+ years in an SRE, DevOps, or similar role in an IT environment, required . Hands-on experience with Microsoft SQL Clusters, Elasticsearch, Kubernetes, required . Deep familiarity with Windows or Linux environments and .NET or PHP stack applications, including IIS/Apache, SQL Server/MySQL, etc. Strong understanding of networking, firewalls, intrusion detection, and security best practices. Proven administrative experience with tools like GIT, TFS, Bitbucket, and Bamboo for continuous Integration, Delivery, and Deployment. Knowledge of automation testing tools such as SonarQube, Selenium, or comparable technologies. Experience with performance profiling, logging, metrics collection, and alerting tools. Competence in debugging solutions across diverse environments. Hands-on experience with GCP, AWS, or Azure, container orchestration (Kubernetes), and microservices-based architectures. Understanding of authentication, authorization, OAUTH, SAML, encryption (public/private key, symmetric, asymmetric), token validation, and SSO. Familiarity with security strategies to optimize performance while maintaining compliance (e.g., SOC 2). Willingness to participate in an on-call rotation and respond to system emergencies 24/7 when necessary. Monthly weekend rotation for Production Patching. A+, MCP, Dell certifications and Microsoft office expertise are a plus!

Role : Senior AWS Infrastructure and DevOps Responsibilities: Infrastructure Design & Deployment: Design, build, and provision robust and scalable AWS cloud infrastructure solutions (e.g., VPCs, EC2 instances, S3 storage, RDS databases, load balancers, auto-scaling groups). Network Configuration: Configure and manage AWS networking components, including VPCs, subnets, route tables, security groups, NACLs, Direct Connect, and VPN connections. Security Implementation: Implement and enforce AWS security best practices, including Identity and Access Management (IAM) policies, encryption at rest and in transit, and security hardening of EC2 instances and other services and Integrate security best practices throughout the CI/CD pipeline and infrastructure, including IAM roles/policies, security groups, VPC configurations, and compliance with organizational security standards. Troubleshooting & Incident Response: Diagnose and resolve complex infrastructure-related issues, incidents, and performance degradation. CI/CD Pipeline Development & Management: Design, build, and maintain automated Continuous Integration/Continuous Delivery (CI/CD) pipelines using tools like AWS Code Pipeline, Jenkins, GitLab CI, or similar, to enable rapid and reliable software releases. Infrastructure as Code (IaC): Develop, manage, and maintain cloud infrastructure using IaC tools such as AWS CloudFormation or Terraform to ensure consistent, repeatable, and version-controlled environments, automate infrastructure provisioning, configuration, and operational tasks. Containerization & Orchestration: Deploy and manage containerized applications using Docker, Amazon ECS (Elastic Container Service), or Amazon EKS (Elastic Kubernetes Service).

Job Skills & Qualifications: B.Tech or B.E Graduates, with 2+ years of hands-on experience in Software development and design. Strong and effective interpersonal and communication skills, and the ability to interact professionally with a diverse group of clients and staff A strong passion for learning and adapting to new technologies Responsibilities: Create a Web application front end as per design comps and information architecture Follow best practices and standards for accessibility and cross-browser compatibility Stick to established coding standards and group procedures individually and in teams Add to the engineering team’s culture of high code quality Engage in the requirement specification process for new software functionality Ensure design consistency with the client’s development standards and guidelines Guide and maintain developer teams and best practices Develop new user-facing features with an excellent look and feel. Involved in extensive HTML5, CSS3, and Bootstrap. Responsible for coding, testing, and modification on existing and commonly used by different libraries. Engage with the Product Owner to understand and address the requirements Experience with microservices architectures and building graphically rich interfaces. A disciplined approach to testing and quality assurance Technical Skills: 2+ years of experience in working for the closely with.Net development team 2+ years of experience developing applications using front-end web technologies such as Angular 12+ Twitter Bootstrap (3, 4), Vue.js, JQuery (Core/Validator/UI) Must have strong knowledge of jQuery, JS, GIT, and WordPress theme Good knowledge and hands-on in Browser-server interactions Strong understanding of OO design, standard web design patterns, and MVVM / MVC modeling, JSON, XML. Hands-on experience in consuming REST-based web services applying Ajax.