238 Quality Tools Jobs - Page 9

Kalkine Is Hiring Experienced Call Quality Analyst- International Process Roles And Responsibilities- Monitor and evaluate outbound calls for quality and compliance. Conduct Quality audits and prepare performance report. Collaborate with teams for training, calibration and and performance alignment. Preferred Candidates- Good English communication skills. Experienced in International Call quality Audit. Familiar with 7QC's Required - Minimum 2-3 Years of Experience as call Quality Analyst Working days: Mon to Fri Notice Period: Immediate or Max 15 DAYS Shift: 5 AM to 2.30 PM (AUS Shift) Salary: From 4.5 LPA To 5.5 LPA Job location: Sector 16 Noida No Cab Service Available Interested candidates can apply or share resume (tanisha.gupta@kalkine.co.in) or Call/WhatsApp 9717743805

Dear Candidate Please find the Company Profile and Job Description mentioned below. TELUS Digital, formerly known as Telus International, is a parent company of Telus Corporation, one of the largest telecommunications/telecom companies in Canada. We hold the largest market share in Canada and the USA and have a global presence. For example, in India, we have Jio, Airtel, Vodafone, etc. We have offices in Noida, Gurugram, Bengaluru, Mumbai, and Ahmedabad. We specialize in four key verticals, broadly categorized as: Digital Solutions, Customer Experience, Healthcare, and Artificial Intelligence." Job Description Quality Manager - Customer Experience The Customer Experience (CE) Manager will be co-responsible with the operation for the professional and optimum performance of the CE teams; is also responsible for allocating the required resources for developing the quality programs and framework. Must support the creation of the Quality framework and ensure the quality of service to run operations smoothly. Works with their team to develop industry-leading Customer Experience and Quality standards, provides the timely analysis for Operations team. Reviews & approves recommendations to support our Operations and Clients. Manages a profile of competencies to be developed for CEAs and CE Team Leaders, and implements SMART career plans for each of their team members to ensure maximum development, client, and operational output. Main Responsibilities: Encourages collaboration between departments to contribute to the business strategy Ensures quality and compliance activities are updated and performed in a timely manner Adopts and drives global standards for quality and compliance Actively participates within internal and external meetings (WBR, MBR, QBR, YBR, etc) Manages client relations to align quality and customer experience standards Supports the development of effective and timely analytics to our operations team Plans development and engagement activities for CE Team Coordinates the best use of their resources for CE to support the operations Coordinates and communicate with recruitment to ensure profiles are updated Owns Quality KPIs and works diligently to identify process gaps or possibilities of fraud/non compliance Ensure audit and analysis requirements of the business are met at all times Works well with internal and external stakeholders to identify process opportunities and share recommendations and Quality strategies Eligibility Criteria 3 or more years of relevant experience Bachelor's degree in any field. Qualifications: Strong leadership & management Creativity and innovation Presentation skills Analytical skills Organizational skills Effective Decision-making & problem-solving Results-oriented and have the ability to report them Ability to work with teams across multiple regions Knowledge: English - B2 or above: - Required Oral and written comprehension Appropriate use of language Strong verbal and written communication skills Intermediate to advanced level experience with MS Office applications, including budget management & reporting Customer excellence & quality knowledge Perks and Benefits Shift Timing- Fixed Night Shift Working Model: 5 days (work from Office) Rotational Shifts Location: Noida Sector-135 Free pick up and drop facility will be provided within 35 Kms range

Dear Candidates, We are looking for Quality Control Skills- Good Knowledge of Paint, Welding and Measuring tools, Sheet Metal etc.. Salary- 15-20k Exp- 2-3yrs Share me your updated CV at 7042740656/55

At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values: Champion People be empathetic and help create a place where everyone belongs. Grow with purpose be inspired by our higher calling of improving lives. Be Alight act with integrity, be real and empower others. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. Job Description M1 - Assistant Manager About the role A Quality Manager is a professional responsible for overseeing and managing all aspects of quality assurance and quality control within the leave solutions process. The person would be responsible for coaching and development of his/ her team members and driving positive culture in his/ her team. High-Level Responsibility Areas Oversee inspections, testing, and audits to identify and address defects. They also implement preventative measures to minimize future issues. Analyze quality data to identify trends and areas for improvement. Develop and implement solutions like corrective actions (fixing problems) and preventative actions (stopping problems before they occur) The role requires reviewing key client requirements, translating these in to concrete actionable procedures for self and the group, mapping resource needs and training them on the various tools & processes with key focus on org-directions. Relationship management with onshore TMs Create goals and performance plans for teams. Effectively partner with the support functions such as Quality, H.R, T&A, RM, TD Manage Span ranging from (15-20) Performance Management People Management (Team management, Coaching & Development, resource management etc.) Business Management Routines & Client calls Escalation Management Coaching/Performance mgmt./Training Info shares/Roundtables Analytics / Consulting Stakeholder Management Formal Education - Graduate with minimum 7 years of relevant experience post graduation (aggregate marks of >=45% ( No Gaps / Failure throughout Graduation) Knowledge & Experience - Minimum 8 years of overall work experience (full time). 8-10 years of experience range is preferred. Experience in Call Audits is mandatory Should have substantial experience in domain People management experience of more than 3 years is preferred Proven ability to prioritize, develop and manage resource needs across clients Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and Top 100 Company for Remote Jobs” 5 years in a row. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com. Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Hiring for QA Chennai (Ambattur) share cv on @9717218586 Role & responsibilities Monitor and evaluate voice interactions for quality assurance. identify process gaps and provide actionable feedback to agents. Maintain audit records and prepare quality reports. Collaborate with training and operations teams to improve service quality. Ensure adherence to company standards and compliance guidelines. Conduct calibration sessions to align with quality parameters. Preferred candidate profile Minimum 1 year of experience as a quality analyst on papers Proficient in MS Office. Excellent analytical and listening skills. experience in banking process (KYC,AML)

locationsHosur, Tamil Naduposted onPosted 14 Days Ago job requisition idR0000302475 Career Area: Manufacturing About The Role : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Primary responsibility is to provide support for Quality initiatives in Supplier Quality & Facility Operations. The Position will ensure conformity to global quality processes defined in the Caterpillar Quality Management System (QMS). Provides conclusions and recommendations for quality issues and/or continuous quality improvement projects. Participates in supplier quality improvement initiatives; works with Suppliers to develop and improve quality levels. Ensures the reliability and quality of suppliers, implementing process controls, certification programs, evaluations, inspections, corrective actions, audits and records. Identified quality problem(s) and determines a short-term action plan with the facility management and the supplier JOB Duties: >The incumbent will assure, supplier parts meets the Caterpillar specifications and provide the guidance to Suppliers with following job roles, * Identify root causes for the Non-Conformance and communicate to respective Suppliers to initiate ICA / PCA. * Ensure effective containment actions are initiated along with Supplier for CIPL stock parts / material in transit. * Ensure Suppliers are implementing ICA / PCA before shipment & communicate the same to internal stake holders. * Ensure all BIQ issues are addressed & effective actions are implemented. * Co-ordinate with respective Suppliers for robust PCA and support in achieving PPM & DPU as per facility targets. * Monitor Supplier performance & initiate actions to improve with respect to Quality. * Initiate quality review meetings & review actions on periodic basis with Suppliers. * Take lead in CQMS certification & ensure all requirements are met. >The incumbent in this position is responsible for overseeing the execution of processes, plans and tools that support global quality systems or related processes i.e. Cost of Poor Quality, APQP, PPAP, Quality certifications, etc. The incumbent must also ensure alignment to CPS (Caterpillar Production System) principles. Develop, implement, monitor, and execute quality plans for Supplier parts and assess capability and stability to make sure Parts flow through green channel to production. BACKGROUND/EXPERIENCE 1. Bachelors degree in mechanical engineering with an excellent understanding of Quality management practices. 2. Mandatory minimum 5 years of work experience as Supplier Quality Engineer. 3. Strong Technical knowledge of Machining process of precision Steel & Cast-Iron parts 4. Understanding & analysis of CMM inspection reports 5. Requires strong communication, cooperation, and influence skills to work with all levels of employees and customers. 6. Requires quality tools knowledge and to be able to teach other on how to properly apply quality tools or techniques 7. Advanced computer applications, good oral and written communications skills are a must Posting Dates: April 30, 2025 - May 14, 2025 Caterpillar is an Equal Opportunity Employer (EEO). Not ready to apply? Join our .

Role- Quality Analyst ( Technical Support ) Location- Hyderabad Exp- min 2 years Skills- Technical support, Quality analyst, Troubleshooting, International Voice support Contact - teena.ghrs@gmail.com / 9116324602

xternal Job Description Quality Culture: - Ensure awareness for quality focus to increase customer satisfaction, particularly in the development process - Plan, implement and live Quality culture within Product Line and organization level (Implement the defined processes, improve product quality, initiate process improvements, and drive continuous improvements (CI) in projects) - Ensuring compliance (of products) with legal and normative requirements (including tailoring of processes as appropriate) - Effectively review product risk management activities (including Risk Analysis, Risk Management Report) - Collaborate with onsite teams to keep project teams aligned with headquarters expectations - Drive best practices within the organization Quality Management: - Define quality strategy in Quality Management Plan - Drive process compliance in the complete lifecycle process of the medical device - starting with product definition till End of Support - Act as independent reviewer for design reviews acc to QSR 820.30 (e) with the responsibility of defining and documenting the overall result of the design review. - Work with internal delivery team and other functions in order to meet the specified Quality Goals of the project - Supporting and consulting of employees in implementing and realizing the processes as well as decision about tailoring of defined processes - both according to the needs of the business and in compliance with statutory requirements - Identify opportunities to improve productivity and efficiency with lower costs, reduce non-conformance costs - Initiate and moderate the root cause analysis and monitor effective and timely implementation of CAPA Reporting and Coordination: - Prepare and provide input to the periodic reports as needed by headquarter team Audits and Assessments: - Conduct / Participate in Internal Audit and External Audits using MDSAP methodology. - Coordinate and ensure timely closure of audit findings Qualification Requirements - Bachelors or Masters in Engineering / MCA having an excellent academic track record. - Proficient in managing Quality of complete Software Medical Device Development lifecycle in distributed international environment. - Experienced in latest trends of Software Product Development (e.g. Trunk Based Development, Continuous Delivery (DevOps) etc) - Advanced Knowledge of standards and regulations like ISO13485, ISO 14971 and 21CFR820 QSR (knows in detail and practical application in regards to the Quality Management System) - Advanced knowledge of quality tools for Metrics data analysis and decision making - Advanced computer skills (MS Office tools like Word, Access, Excel, PowerPoint and Outlook) - Highly energetic and Go-getter - Proven ability to independently plan and successfully execute multiple projects based on business priorities. - Display of a high level of critical thinking in bringing successful resolution to high-impact, complex and cross-functional problems is expected. - Advanced knowledge of organization's business practices and issues faced and contributions to problem resolution of those issues. - Excellent organizational and communication skills (e.g. Moderation, presentation to all levels). - Auditor experience in Medical Device area is preferred. - 12 to 16 years of successful experience in Quality Management and demonstration of Key Responsibilities and Knowledge as mentioned above. Advanced degree MAY be substituted for experience, where applicable.

As Head of Quality at Siemens Healthineers , he or she will be at the forefront of shaping our quality strategy, leading a team of high-performing professionals and work closely with our executive leadership to drive quality delivery excellence - ensuring our products and services consistently exceed industry standards and regulatory compliant that influence the customer satisfaction. Siemens Healthineers is built on a strong foundation of quality and integrity, with a track record of earning industry certifications like ISO 13485 and accolades, influencing patient centric requirements and delivery of quality products As Head of Quality and Visionary leader, across our locations in India and Slovakia, he or she will lead transformative quality initiatives, work with cross-functional teams, and ensure compliance in a dynamic, fast-paced environment Job Overview As Head of Quality and Quality Management Representative, the mission is to develop, maintain, and optimize a Quality Management System aligned with business needs and certifications. He or she advises TE DC management on quality and regulatory requirements, manages quality personnel, and drive continuous improvement for world-class quality. As a key management team member, the Head of Quality ensures regulatory and customer requirement awareness, oversees quality activities across TE DC. In addition, He or she handles EHS Management System responsibilities for TE DC IND site(s). The Quality Head holds global responsibility for the TE DC QMS, ensuring its effectiveness and efficiency. They define policies and operational targets for customer satisfaction, regulatory compliance, and quality standards as per QAA, regularly report on progress, and conduct management reviews with TE DC leadership Internal Reports to the Head of TE DC GO, collaborates with central function, process, and project owners, and governs Heads of Quality Management within TE DC segments. External Engages with BL partners (R&D and SHS QT), service suppliers, legal/regulatory authorities, third parties, and supports committees. Tasks and Responsibilities Develop, implement, maintain, and enhance a consistent QMS and EHS MS for TE DC, ensuring certifications meet internal and external quality/regulatory requirements and align with the Siemens Healthineers Process Framework. Ensure Siemens Healthineers standards and QM responsibilities are met, coordinate third-party activities, ensure corporate compliance for product safety, and align improvement programs, resources, and synergies with EHS. Ensure business-driven Quality/EHS planning in TE DC, including an integrated quality plan if needed. Focus on identifying critical business issues, prioritizing improvement projects, planning budgets and resources, selecting KPIs, setting benchmarked targets, and coordinating quality-related goals for management, individuals, and teams. Monitor compliance with quality/regulatory and EHS requirements and performance through a quality information system with KPIs. Report quality performance to TE DC Management and SHS QM for evaluation and improvement. Conduct management reviews and communicate quality and EHS topics and metrics widely to all stakeholders Ensure the use of quality tools in processes and projects, such as quality gates, and exercise authority to halt development, production, shipping, or acceptance if necessary. Include outcomes in the TE DC quality report. In a capacity as an EHS Officer ensure environmental protection, health management, occupational safety, radiation protection, fire protection and hazardous materials/dangerous goods transportation services at the TE DC IND sites, in alignment with SHS Health Management and 14001 and 45001 standards. Plan, initiate, and coordinate continuous improvement activities with TE DC. Develop concepts with defined roles, integration into processes and projects, tools, management focus, and adequate resources. Promote best practice sharing and include results in the TE DC quality report. Ensure BLs partners feedback is analyzed and managed through defined action plan and improvements. Coordinate with HR training to establish Quality and HES competences. Develop and deliver training on quality, EHS, processes, regulations, roles, and tools. Identify competency gaps, assess program effectiveness, and ensure qualified staffing for TE DC QM roles. Plan and conduct audits (including certification audits) and assessments. Recommend improvements, ensure follow-up, and incorporate results into the TE DC quality/EHS report. Ensure QMS and EHS MS compliance with ISO standards ISO 9001, ISO 13485, ISO 14001, and ISO 45001 are met. Implement a communication strategy to promote TE DC-wide understanding of the quality framework and culture. Ensure controlled external communication with customers, suppliers (in coordination with Procurement), and regulatory authorities. Ensure TE DC regulatory requirements (Indian MDR, Indian CPCB, EU MDR/IVDR and US FDA) are defined, processes are developed to meet them, resources are aligned, and interfaces are created as needed to ensure compliance. Essential Experiences and Skills 15+ years in professional experience in software and system development environment. Working experience in medical devices development is a plus and preferred. Deep understanding of regulatory and quality standards (e.g., ISO 9001, ISO 13485, Indian MDR, EU MDR/IVDR and FDA regulations), strong audit experience, risk management, reporting, continuous improvement processes. Experience in Project Management, Quality Management, process improvement and regulatory compliance Strong leadership, strategic thinking, deep regulatory knowledge, excellent communication, and a focus on risk management, customer satisfaction, and continuous improvement. Working experience in a cross-country/cross-cultural organization a plus Engineering degree from a recognized University with Quality and software Engineering exposure and experience

SAP MDG Lead (ideally 10+ years exp) responsible for delivering high-quality MDG solutions to customers at different stages- from problem definition to diagnosis to solution design, development and deployment. Review the proposals prepared by consultants, provide guidance, and analyze the solutions defined for the client business problems to identify any potential risks and issues. Provide expert advice on master data governance topics with in-depth Techno Functional knowledge in SAP MDG end to end implementations Experienced in leading multiple MDG delivery assignments involving full life cycle implementations (solution blueprinting, fit gap analysis, product configurations, data migration cutover) SAP MDG hands on knowledge in configurations customizations for Data Modeling, UI Modeling, Process Modeling, Workflows, Data Replication Framework, Key Mapping, rules, and derivations, BRF+ Must have good understanding of SAP MDG technical framework - BADI, BAPI/RFC/FM, Workflows, BRF+, Enterprise Services, IDoc, Floorplan Manager, WebDynPro, Fiori, and MDG API framework Strong client engagement co-ordination skills with good knowledge of SAP cross functional master data - Material, Customer, Supplier FI objects and data quality tools is necessary Mandatory skills SAP MDG HANDS ON

Roles and Responsibilities:The job profile involves:Auditing for Onshore and BSO teams. The job will be to evaluate the web and voice transactions to make sure they are error free and compliant towards the process & sharing feedbacks to Onshore with transcribes typed by listening 100% of the patients feedback surveys. Will do audits as per the weekly-monthly audit plan and do PKTs of the team members Participate in process & training calls as required Reports sharing to communicate performance effectively and timely with Ops and QA team Will be actively involved in creating audit & sample plan, feedback sharing & training the team members weekly, based on the themes identified. QA will be involved in weekly or biweekly calibration calls Will be actively involved in managing escalations received externally and internally Work closely with the Ops supervisors and quality team to develop agent & team level action plans for Quality improvement. May have to work long shifts whenever needed and to effectively handle challenging situations. Perform all other assigned tasks and responsibilities as assigned Desired Skills /or Work Experience Requirements: Well versed in transactional and voice audits(up to 100%) Should have working knowledge of sampling methods, PDCA, DPO, DPMO and other Quality Tools and methods Proficient in MS Office Should have Analytical and problem-solving skills Should be able to capture VOC and document effectively Should be able to prepare SOP and document process whenever required Ability to work independently and to carry out assignments to complete within parameters of instructions / SOP Should be flexible with working in 24/5 environment Should be good in abiding predefined instructions and processes Should be open and flexible towards ad-hoc projects & tasks Should have good feedback sharing skills Must have proven track record of performance in previous assignment

Roles and Responsibilities:The job profile involves:Auditing for Onshore and BSO teams. The job will be to evaluate the web and voice transactions to make sure they are error free and compliant towards the process & sharing feedbacks to Onshore with transcribes typed by listening 100% of the patients feedback surveys. Will do audits as per the weekly-monthly audit plan and do PKTs of the team members Participate in process & training calls as required Reports sharing to communicate performance effectively and timely with Ops and QA team Will be actively involved in creating audit & sample plan, feedback sharing & training the team members weekly, based on the themes identified. QA will be involved in weekly or biweekly calibration calls Will be actively involved in managing escalations received externally and internally Work closely with the Ops supervisors and quality team to develop agent & team level action plans for Quality improvement. May have to work long shifts whenever needed and to effectively handle challenging situations. Perform all other assigned tasks and responsibilities as assigned Desired Skills /or Work Experience Requirements: Well versed in transactional and voice audits(up to 100%) Should have working knowledge of sampling methods, PDCA, DPO, DPMO and other Quality Tools and methods Proficient in MS Office Should have Analytical and problem-solving skills Should be able to capture VOC and document effectively Should be able to prepare SOP and document process whenever required Ability to work independently and to carry out assignments to complete within parameters of instructions / SOP Should be flexible with working in 24/5 environment Should be good in abiding predefined instructions and processes Should be open and flexible towards ad-hoc projects & tasks Should have good feedback sharing skills Must have proven track record of performance in previous assignment Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Roles and Responsibilities: The job profile involves: Auditing for Onshore and BSO teams. The job will be to evaluate the web and voice transactions to make sure they are error free and compliant towards the process & sharing feedbacks to Onshore with transcribes typed by listening 100% of the patients feedback surveys. Will do audits as per the weekly-monthly audit plan and do PKTs of the team members Participate in process & training calls as required Reports sharing to communicate performance effectively and timely with Ops and QA team Will be actively involved in creating audit & sample plan, feedback sharing & training the team members weekly, based on the themes identified. QA will be involved in weekly or biweekly calibration calls Will be actively involved in managing escalations received externally and internally Work closely with the Ops supervisors and quality team to develop agent & team level action plans for Quality improvement. May have to work long shifts whenever needed and to effectively handle challenging situations. Perform all other assigned tasks and responsibilities as assigned Desired Skillsor Work Experience Requirements: Well versed in transactional and voice audits(up to 100%) Should have working knowledge of sampling methods, PDCA, DPO, DPMO and other Quality Tools and methods Proficient in MS Office Should have Analytical and problem-solving skills Should be able to capture VOC and document effectively Should be able to prepare SOP and document process whenever required Ability to work independently and to carry out assignments to complete within parameters of instructions SOP Should be flexible with working in 24/5 environment Should be good in abiding predefined instructions and processes Should be open and flexible towards ad-hoc projects & tasks Should have good feedback sharing skills Must have proven track record of performance in previous assignment

We are looking for Team leader and Quality analyst Should atleast have 1 year of on paper experience Salary upto 5lpa depends, Need on paper experience, Telephonic Interview Interested call now HR Salman 7666535407

Leading BPO in Hyderabad Hiring for Transactional Quality Manager Content Moderation//Social Media Process Must be a Manager Quality or tenured Deputy Manager On papers in an International BPO in Voice process Experience in Content Moderation is Mandatory Over All Experience 8+ Years CTC UPTO 15LPA based on Last CTC & experience Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Role & responsibilities Act as a primary POC between the QA teams, OPS & clients. • Recommended responsibilities include but are not limited to the following: • Lead, manage, motivate, and mentor a team of Quality Analysts • Drive consistency to ensure the strong quality performance and alignment across all programs • Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program • Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads • Implement and drive the QA process and structure • Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders • Implement initiatives and projects to counteract any possible trends, drive business KPIs • Aggregate audit findings and analyses gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency • Analyses quality and performance trends to provide recommendations for program improvement • Responsible for the delivery of vendor quality metrics at management reviews Key skills & knowledge: Excellent communication & interpersonal skills Excellent MS Office skills (presentation & excel) Should have good knowledge of FMEA identification and mitigation of vulnerabilities Excellent knowledge of Quality & Analytical tools Should be well versed with Qualitative concepts Should have worked on process improvement projects driving Customer Experience, Process Improvements & Profitability Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Leading BPO in Bangalore Hiring for Transactional Quality Manager Content Moderation//Social Media Process Must be a Manager Quality or tenured Deputy Manager On papers in an International BPO in Voice process Experience in Content Moderation /Customer service is Mandatory Over All Experience 8+ Years CTC UPTO 19LPA based on Last CTC & experience Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Role & responsibilities Act as a primary POC between the QA teams, OPS & clients. • Recommended responsibilities include but are not limited to the following: • Lead, manage, motivate, and mentor a team of Quality Analysts • Drive consistency to ensure the strong quality performance and alignment across all programs • Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program • Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads • Implement and drive the QA process and structure • Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders • Implement initiatives and projects to counteract any possible trends, drive business KPIs • Aggregate audit findings and analyses gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency • Analyses quality and performance trends to provide recommendations for program improvement • Responsible for the delivery of vendor quality metrics at management reviews Key skills & knowledge: Excellent communication & interpersonal skills Excellent MS Office skills (presentation & excel) Should have good knowledge of FMEA identification and mitigation of vulnerabilities Excellent knowledge of Quality & Analytical tools Should be well versed with Qualitative concepts Should have worked on process improvement projects driving Customer Experience, Process Improvements & Profitability Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Hiring for Supervisor Quality & Training International Voice Process Leading BPO in Bangalore Require minimum 1 year experience as Team leader Quality in BPO Must have Experience in Quality Domain CTC UPTO 8.5LPA Shifts 24*7 Role and Key Responsibilities: Critical Thinking: Apply analytical skills to evaluate complex problems, identify root causes, and develop effective solutions Testing New Automation/Features: Execute and plan for new automation tools and features. Ensure thorough testing to validate functionality, performance, and reliability Recommendation Generation: Analyze test results and user feedback to generate actionable recommendations for product enhancement. Collaborate with cross-functional teams to implement improvement Overall implementation, planning and improvement of the Transactional Quality framework Set up, improve, drive and streamline monitoring, feedback & other internal processes related to Training and Transactional Quality Drive Idea generation/recommendation process and share ideas with the client Create new processes/initiatives based on the client requirements and drive in collaboration with different functions Introduce metrics to monitor quality and report to the management on improvements necessary to meet customer and industry standards Responsible for leading, motivating and supervising the team of Quality Analysts assigned As an ongoing practice, monitor & conduct deep dive analysis on areas of opportunities within the account and implement corrective actions, to help achieve desired results To identify root causes of variances in metrics (if any) Reduce TQ-BQ variance on different input/output metrics Propose corrective/improvement solutions based on facts and data and implement and monitor improvement projects in the process Collect Data, perform analysis and RCA on metrics and publish reports accordingly Understand client needs on the Quality and process changes and ensure that the team is aware of them Focus on identification and highlight any/all compliance defects and recommend training or other action plan Ensure consistency through calibration of Quality scores with the client scores through effective interactions with the client Quality team Ownership of compliance, data security and risk assessment for the process - highlight noncompliance in time to avoid surprises or before reported by external sources Desired Skills Excellent communication skills - verbal and written Proficient with Feedback skills Proficient with soft skills training - customer / phone/Chat/Email skills Must have the ability to work under pressure &; in an unstructured environment Should be solution-oriented The applicant should be Proficient with MS office (PowerPoint, Excel, Word) & Google Suite Good People Management Skills Willingness to work in a 24*7 (Day and Night Shifts - Rotational) with no fixed week offs and 5 days working environment Willing to work in a voice and non-voice process Must have analytical abilities to analyze data, trends from effectiveness surveys Ability to observe, analyze and give constructive feedback Analytical, logical, reasoning &numerical ability Good knowledge of the Quality Domain Extremely good verbal & written communication skills in English Process orientation & structured thinking Six Sigma essentials Strong Customer Service orientation YB/GB certified preferred Qualification: Graduation Interested Candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Leading BPO in Kolkata Hiring for Quality Analyst Must have minimum 1 Year experience in Quality in International BPO Only Graduate 5 Days Working Shifts 24*7 Responsibilities: Lead quality initiatives, implement Six Sigma methodologies. Conduct call audits, analyze results with Pareto charts & Fishbones. Monitor calls for compliance, identify improvement opportunities. Mail your cv at simmi@hiresquad.in or call T 8467054123

Role : Quality Analyst - International Voice Location: Hyderabad, India Experience: 3 - 6 years Shift Timing Flexible with any shifts (Region wise alignment) Interested candidates can call and share their updated resumes On the email (Sakshi.mahajan@marketstar.com) Please reach out HR Sakshi Contact No:- 7889964667 Role and Responsibilities: Conducts quality review of telephonic/email conversations to ensure quality service goals and standards are met and/or identify areas where improvements can be achieved. Audits sales outbound calls and/or correspondence, observing performance, techniques, and application of guidelines and procedures as listed in the framework. Verifies that representatives are providing up-to-date information, following current processes, and communicating effectively with merchants. Ensure that the stipulated compliance guidelines are met and corrective measures are taken when there is a miss. Summarizes findings and recommendations and forwards them to team supervisor to use in performance discussion/assessments and/or promotional decisions. Provide coaching and guidance based on audit findings, and deliver weekly/ongoing performance feedback to associates as outlined by the business. Mentor/Transition newly hired representatives to ensure a smooth transition from the learning environment to the daily production environment. Provide formal product/process refresher training to facilitate ongoing learning. In cases of escalations by a merchant, the QA assists the representatives in preparing an RCA of the call, provides data points, or may even take the call on behalf of the representative. Maintains comprehensive working knowledge of policies, procedures, and benefits. Preferred Skills & Requirements: Management Skills. Attention to Detail. Leadership Motivational Skills. Strong Communication Skills. Multitasking. Customer Service. Problem-Solving Skills. Creativity. Ability to Work Well Under Pressure. Performance Management. Ability to Foster Teamwork. Organization. Ability to Educate Others. Basic Computer Skills. Whats in it for you? Constant Learning and an entrepreneurial growth mindset. Employee-centric benefits plan including but not limited to Comprehensive Health Insurance, generous Leave Policy, Covid Support, Vaccination drives, Well-being sessions, real-time grievance redressal, and work flexibility. We are a people-first organization with policies and processes that help you bring the best version of yourself into work including fast-track growth for high-potential folks. An opportunity to be associated with the worlds leading brands as clients. To be a part of an organization with more than 60% of homegrown Leaders. Customized training programs that are catered to personal and professional development. We are an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success

iEnergizer is Hiring for Quality Analyst role international process. Location - Noida Sec 60 Process - UAE Banking Process (International) Salary - up to 48K CTC Work Mode - 5 days from office (2 rotational off) Required Skill: - 1) Graduate with 2 years on paper QA experience in an international process. 2) Should be from BPO background, Banking process experience would be preferred 3) Should have knowledge of 7QC tools 4) Should have good communication skills 5) Comfortable working in rotational shifts Immediate joiners are preferred!! Virtual Interviews, Call or share your resume with HR Kailash - 8800450667

TRMN is looking for Assistant Manager - Quality Assurance. Handling customer complaints Good skills on measurement and GD&T Parameters Can handle suppliers and daily Receiving and shipping inspection management Take care of daily quality operations and support for trouble shooting Drawing reading of molded, die casted and stamped components Implementing quality control policies Rating suppliers Identifying faults throughout the production process Adhering to legislation requirements Ensuring that all company policies and procedures are followed by all employees Monitoring the progress of projects to ensure that deadlines are met Working with management to develop new quality control processes and procedures Conducting investigations into employee complaints about health or safety issues Participating in regular staff meetings to discuss quality issues and concerns. Note: - Experience with Seat Belt and Supplier of Maruthi Suzuki is preferable. Interested can send resumes at manohara.is@trmn.biz

Ensure compliance with quality standards throughout the production process. Manage & maintain customer documentation, including PPAP (Production Part Approval Proces forging and rolling process Required Candidate profile Liaise with the production and engineering teams to implement quality improvements. Support training and continuous development of team members related to quality standards.

Skill required: Voice - Customer Service Designation: Customer Service Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? Proactive and inquisitive candidate required with clear and precise communication, written and oral skills Market knowledge of US Wireless and Telecom domain would be preferred Domain knowledge of International Voice process Analytical skills are also required with an eye for detail Job requires the candidate to be assertive or influence people, probe for responses and empathize with customers Team Building - Ability to coach, connect and motivate team members as well as groom Team Leads AI Orientation along with functional knowledge of analytical tools would be preferred Six Sigma and quality tools knowledge/certification would be desired International Voice Experience US Telecom Experience would be desirable Roles and Responsibilities: Manage team expectations and project SLAs Monitor knowledge sharing and retention within the team Ability to create and implement action plan for improvement across KPI's Ability to manage BQ/Outlier performance Mentor and groom Team leads and frontline advisors to take additional responsibilities Be part of client reviews and provide performance trends and next steps Encourage Value Adds not only for client but also for the organization. Grooms key individuals in the team through coaching Develop strategies for continuous improvement, identify projects and mentor them (Changes to improve Customer Experience) Handling customer escalations or providing resolutions which require higher level of authorization Take prompt, sound and independent decisions while resolving customer issues and need Communicates with the team in a timely manner (skip levels, appreciation etc) Planning & Executing Employee Engagement & Fun Activities Maintain effective employee relations at all levels Conducts town hall meetings and focuses on the needs of employees Identify Training needs for the floor Deciding on ways to control attrition for the process Conducting regular 1:1s Works in collaboration with the Quality / Work force planning, Training & HR teams Qualifications Any Graduation

Greetings From Scorelabs Inc ! Responsible to audit calls and provide feedback to the associates. Responsible for improvement in agent quality performance. Should Be Fluent In English + Tamil + Hindi Required Candidate profile Mandatory experience of QA in a BPO (Domestic Voice) Person Should have 3 years of Exp In QA Work Location - Hyderabad 6 days working Day Shift, Sunday Fixed Week Off call Vandana - 8464822386

Leading Bpo in Kolkata Hiring for Quality Analyst Must have minimum 2 years experience in Quality in International Bpo Only Graduate 5 Days Working Shifts 24*7 Responsibilities: Lead quality initiatives, implement Six Sigma methodologies. Conduct call audits, analyze results with Pareto charts & Fishbones. Monitor calls for compliance, identify improvement opportunities. Mail your cv at simmi@hiresquad.in or call T 8467054123