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2.0 - 5.0 years
3 - 6 Lacs
gurugram
Work from Office
Roles and Responsibilities Role Description KRAs Manage and implement quality processes Collaborate with service delivery teams, to implement quality improvement initiatives Ensure process meets and exceeds Quality & Related KPI Conduct error root cause analysis, present findings, and recommendations to the stakeholders Training needs identification, Conduct Training/Audit and Up skill resources Facilitate Quality and Compliance team to perform various audits and follow ups based on the observations highlighted Study the process, identify, and implement process improvement initiatives through projects Support cross location teams Experience and Desired Skills Experience in quality assurance ...
Posted 1 month ago
2.0 - 6.0 years
2 - 5 Lacs
bengaluru
Work from Office
We are looking for a skilled Quality Analyst to join our team in the BPO/Call Centre industry. The ideal candidate will have 2 to 6 years of experience and be based in Domestic. Roles and Responsibility Monitor and evaluate call quality to ensure high standards. Develop and implement quality control processes to identify areas for improvement. Collaborate with team members to provide feedback and coaching on performance. Analyze data and trends to identify patterns and opportunities for growth. Develop reports and metrics to measure quality performance. Participate in training and development programs to enhance skills and knowledge. Job Requirements Minimum 2 years of experience in a qualit...
Posted 1 month ago
4.0 - 9.0 years
6 - 10 Lacs
chennai
Work from Office
We are looking for a skilled Team Lead Quality to join our team in the BPO/Call Centre industry. The ideal candidate will have 4 to 9 years of experience and a strong background in quality assurance, with excellent communication and leadership skills. Roles and Responsibility Manage and lead a team of quality professionals to ensure high-quality service delivery. Develop and implement effective quality control processes and procedures. Conduct regular audits and reviews to identify areas for improvement. Collaborate with cross-functional teams to resolve customer complaints and issues. Analyze data and metrics to measure performance and identify trends. Provide coaching and training to team ...
Posted 1 month ago
0.0 - 1.0 years
0 - 2 Lacs
bengaluru
Work from Office
Role & responsibilities Detailed JD -As a quality team within the supply chain, we manage and uphold technical facets to ensure the implementation and maintenance of robust quality control protocols. Employing methodologies such as inspections, audits, and assessments, we rigorously analyze processes from first_mile-to-last_mile and back. Our primary objectives encompass process lapse identification, adherence to statutory requirements of the laid down processes & standards, and the optimization of service quality. Through data-driven insights and continuous improvement initiatives, we serve as a critical component in ensuring operational excellence, bolstering efficiency, and upholding the ...
Posted 1 month ago
0.0 - 2.0 years
1 - 3 Lacs
hyderabad
Work from Office
Job Role : Quality Executive Role & responsibilities : -Quality management system: Develop and maintain the company's quality management system (QMS) policies and procedures in line with industry standards and regulations. -Audits and inspections: Plan and perform internal quality audits to assess adherence to procedures. -Corrective actions: Investigate quality-related issues, customer complaints, and non-conformances. Conduct root cause analysis to recommend and implement corrective and preventive actions (CAPA). - Process improvement: Monitor and analyze quality metrics and Key Performance Indicators (KPIs) to identify trends. Drive continuous improvement initiatives to enhance efficiency...
Posted 1 month ago
3.0 - 5.0 years
3 - 4 Lacs
hyderabad
Work from Office
Job Summary : We are seeking a meticulous and dedicated Quality Auditor to join our Quality Assurance team. The Quality Auditor will be responsible for monitoring and evaluating customer service calls to ensure adherence to company standards, procedures, and customer satisfaction criteria. The ideal candidate will have excellent listening skills, a keen eye for detail, and the ability to provide constructive feedback to enhance the overall quality of customer interactions. Key Responsibilities : Evaluate calls based on pre-defined criteria such as communication skills, adherence to scripts, problem-solving abilities, and customer service etiquette. Use quality monitoring tools and software t...
Posted 1 month ago
3.0 - 4.0 years
4 - 7 Lacs
pune
Work from Office
Site Overview: Our Multi-modal Manufacturing Facility (MMF) in Pune plays a crucial role in manufacturing key aerospace components, supporting not only Indias defence and commercial sectors but also global aviation supply chains. Our relationships with Indian suppliers, combined with our world-class local facilities and global reach, continue to shape Indias aerospace ecosystem. Roles & Responsibilities The position will report to the Quality Engineer / Manager. Responsible to carry out inspections in quality per internal QMS procedural requirements. Work closely with manufacturing / production & Quality system teams to develop and implement AS 9100 procedures & systems & support driving end...
Posted 1 month ago
3.0 - 4.0 years
2 - 6 Lacs
pune
Work from Office
Summary The Assistant Engineer- Tooling Quality is responsible for establishing an efficient and continually improving In-process quality systems as per AS 9100 / ISO 9001 and internal GE QMS norms. Own & drive key Quality deliverables in the projects including analysis & certifying aviation hardware per internal quality inspection requirements. Roles & Responsibilities The position will report to the Quality Manager. Responsible to carry out inspections in quality per internal QMS procedural requirements. Work closely with Tooling Engineering/Production/Quality system teams to develop and implement AS 9100 procedures & systems & support driving end to end production quality. Willingness to ...
Posted 1 month ago
3.0 - 9.0 years
5 - 11 Lacs
pune
Work from Office
BNY Global Job Posting Template Updated: July 2025 Senior Associate Data Governance At BNY, our culture allows us to run our company better and enables employees growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the f...
Posted 1 month ago
10.0 - 15.0 years
30 - 35 Lacs
chennai
Work from Office
Responsibilities & Key Deliverables 1. Exposure to Handle the Gears. Fully FInish, Semifinsih, all the parts related activities at various stages of design / development and production approval. will be a interface to Development Engineers /STA and R&D, Manufacturing to Development Engineers, Should be able to anticipate issues and road blocks and raise in early stages of the project. SHould be well versed with Helical Gear measurements- Hands ON 2. Should be able to interpret the SOR( Statement of Requirement) and CIR( Customer input requirements). For Proprietary parts like shifters, shift towers and synchronizers. 3. Basic awareness of Cutting tools, Lead times, impact of cutting tool on ...
Posted 1 month ago
1.0 - 5.0 years
2 - 4 Lacs
gurugram
Work from Office
Roles and Responsibilities Conduct call audits to ensure quality standards are met. Monitor calls for quality assurance purposes, providing feedback to agents on performance. Participate in call calibrations to align team members' understanding of quality expectations. Utilize QC tools such as CSAT, RCA, and 7QC to identify areas for improvement. Collaborate with the team to implement quality improvements through coaching and training. Desired Candidate Profile 1-5 years of experience in BPO/call center environment with a focus on quality analysis or monitoring. Strong knowledge of call center operations, sales audit processes, and quality management principles. Excellent communication skill...
Posted 1 month ago
1.0 - 3.0 years
3 - 4 Lacs
mysuru
Work from Office
1 Year and above as Quality Analyst 3 Years and above in Call Center
Posted 1 month ago
1.0 - 3.0 years
3 - 4 Lacs
chandigarh
Work from Office
1 Year and above as Quality Analyst 3 Years and above in Call Center
Posted 1 month ago
1.0 - 3.0 years
3 - 4 Lacs
kochi
Work from Office
1 Year and above as Quality Analyst 3 Years and above in Call Center
Posted 1 month ago
1.0 - 3.0 years
3 - 4 Lacs
coimbatore
Work from Office
1 Year and above as Quality Analyst 3 Years and above in Call Center
Posted 1 month ago
1.0 - 3.0 years
3 - 4 Lacs
surat
Work from Office
1 Year and above as Quality Analyst 3 Years and above in Call Center
Posted 1 month ago
1.0 - 3.0 years
3 - 4 Lacs
nagpur
Work from Office
1 Year and above as Quality Analyst 3 Years and above in Call Center
Posted 1 month ago
1.0 - 3.0 years
3 - 4 Lacs
jaipur
Work from Office
1 Year and above as Quality Analyst 3 Years and above in Call Center
Posted 1 month ago
1.0 - 3.0 years
3 - 4 Lacs
bengaluru
Work from Office
1 Year and above as Quality Analyst 3 Years and above in Call Center
Posted 1 month ago
1.0 - 3.0 years
3 - 4 Lacs
chennai
Work from Office
1 Year and above as Quality Analyst 3 Years and above in Call Center
Posted 1 month ago
1.0 - 3.0 years
3 - 4 Lacs
mumbai
Work from Office
1 Year and above as Quality Analyst 3 Years and above in Call Center
Posted 1 month ago
1.0 - 3.0 years
3 - 4 Lacs
hyderabad
Work from Office
1 Year and above as Quality Analyst 3 Years and above in Call Center
Posted 1 month ago
1.0 - 3.0 years
3 - 4 Lacs
pune
Work from Office
1 Year and above as Quality Analyst 3 Years and above in Call Center
Posted 1 month ago
1.0 - 3.0 years
3 - 4 Lacs
gurugram
Work from Office
1 Year and above as Quality Analyst 3 Years and above in Call Center
Posted 1 month ago
1.0 - 3.0 years
3 - 4 Lacs
ahmedabad
Work from Office
1 Year and above as Quality Analyst 3 Years and above in Call Center
Posted 1 month ago
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