936 Quality Tools Jobs - Page 6

Role Objective: Responsible for internal high-speed connector and cable assembly product design & development, which are used inside of Server and storage for data communication. Following TE LEANPD process to complete new product design and development along with project development team, including but not limited to customer requirements alignment, concept conceives, detailed design, product qualification and production. Work closely with SA/FAE/PM to review VOC and convert to TE product specification. Conceives concepts, feasibility study along with project team, proto sample and validation. Detailed design such as DFMEA, Tolerance analysis, Mechanical and thermal simulation, 2D drawing a...

Must have contributed to Customer Audit (Maruti VSA System) Inspect incoming materials, raw components, and in-process products Monitor manufacturing processes, Data inspections, testing,trends, patterns,potential quality PPAP Experience is must. Required Candidate profile knowledge of PPAP, MSA, SPC, CAPA, PFMEA mandate Investigate quality issues, identify root causes, and implement corrective and preventive actions to prevent future defect fasteners,screws,bolts know

We're seeking a Quality Assurance Analyst to assess the quality of service processes, monitor interactions, and provide feedback to improve scores. Key Responsibilities: - Audit calls and emails to assess product/process, communication, and soft skills. - Conduct audits and provide feedback to agents. - Share daily reports and quality scores with the team. - Participate in internal and external calibration sessions. Requirements: - 1 year of experience in handling quality audits. - Excellent verbal, written, and interpersonal communication skills. - Excellent listening and analytical skills. - Proficient in MS Office (Word, PowerPoint, and Excel). - Effective feedback and coaching skills. Ad...

Designation - Quality Analyst/ Sr. Quality Analyst Job location- Chennai /Kochi/Mumbai Salary Range - 3LPA - 5LPA (Depends upon interview) Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Microso...

Designation - Quality Analyst/ Sr. Quality Analyst Job location- Chennai /Kochi/Mumbai Salary Range - 3LPA - 5LPA (Depends upon interview) Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Microso...

Policybazaar is looking out for Call Quality Analysts .(Call Auditing) Designation - Quality Analyst/ Sr. Quality Analyst Job location- Gurgaon Salary Range - 2.5LPA - 3.8LPA (Depends upon interview) Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fas...

Policybazaar is looking out for Call Quality Analysts .(Call Auditing) Designation - Quality Analyst/ Sr. Quality Analyst Job location- Gurgaon Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Mi...

Policybazaar is looking out for Call Quality Analysts .(Call Auditing) Designation - Quality Analyst/ Sr. Quality Analyst Job location- Kochi Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Micr...

Responsibilities: Ensure product quality as per automotive OEM standards. Conduct in-process, final, and incoming inspections. Handle customer complaints, perform root cause analysis, and implement CAPA. Prepare and maintain quality documents: PPAP, APQP, FMEA, SPC, MSA. Conduct internal and supplier audits as per IATF 16949. Monitor surface finish, plating quality, and corrosion resistance of parts. Coordinate with production, design, and suppliers for quality improvements. Implement 5S, Kaizen, and continuous improvement activities. Required Skills: Knowledge of IATF 16949, PPAP, APQP, FMEA Proficient in quality tools (8D, 5 Why, SPC, MSA) Experience in surface finish/plating inspection Sk...

Responsibilities: Assembly Line Quality Control Monitor and ensure quality during each stage of the assembly process. Identify and contain non-conforming products immediately to avoid downstream issues. Ensure adherence to work instructions, SOPs, and control plans at the line. Final Quality Inspection Supervise final product audits before dispatch. Ensure compliance with customer specifications, drawings, and internal standards. Maintain traceability and documentation of inspection records. Problem Solving & RCA Conduct root cause analysis (RCA) of in-line and final inspection defects. Implement corrective and preventive actions (CAPA) to avoid recurrence. Use quality tools such as 5 Whys, ...

Hiring: Quality Analyst (Insurance Sales Process) Location: Ghansoli, Navi Mumbai Openings: 3 Shift Timing: Day shift, 6 days working Key Skills: Life Insurance Sales (E2E) Quality Tools Product Knowledge Roles & Responsibilities: Experience in delivering training sessions to enhance team skills and knowledge in quality assurance processes. Ability to analyze complex data sets and present findings to stakeholders for informed decision-making Minimum of 1 year of experience as a Quality Analyst in a similar role. Proficient in using quality tools such as Pareto, Check sheet, and Histogram. Strong understanding of customer centricity and process dynamics. Excellent communication skills for eff...

Monitor and evaluate voice interactions for quality assurance. identify process gaps and provide actionable feedback to agents. Maintain audit records and prepare quality reports. Collaborate with training and operations teams to improve service quality. Ensure adherence to company standards and compliance guidelines. Conduct calibration sessions to align with quality parameters. Preferred candidate profile Minimum 1 year of experience as a Quality analyst on papers. Proficient in MS Office. Excellent analytical and listening skills. Walk-in -- Monday to Saturday (10 am to 4 pm) Contact person and details: Kamolika 8336067060/8925881711 Email-Komolika.RoyChoudhury@imarque.co.in Address: iMar...

Monitor and evaluate voice interactions for quality assurance. identify process gaps and provide actionable feedback to agents. Maintain audit records and prepare quality reports. Collaborate with training and operations teams to improve service quality. Ensure adherence to company standards and compliance guidelines. Conduct calibration sessions to align with quality parameters. Preferred candidate profile Minimum 1 year of experience as a Quality analyst on papers. Proficient in MS Office. Excellent analytical and listening skills. Walk-in -- Monday to Saturday (10 am to 4 pm) Contact person and details: Kamolika 8336067060/8925881711 Email-Komolika.RoyChoudhury@imarque.co.in Address: iMar...

As a Quality and Performance Engineer at this company, you will play a crucial role in driving business value in Order Management by focusing on Process Quality Improvement and supporting performance management framework through digital initiatives and data analytics. Your responsibilities will include ensuring quality standards are met in the process for responsible regions, analyzing data, identifying patterns, and providing proactive notifications to end users for timely actions. Your contributions and learning opportunities will involve: - Proactively analyzing performance metrics and taking corrective actions with the concerned team - Supporting the digitalization and automation of proc...

Role & responsibilities Detailed JD - -To interact with other functions (e.g. warehouse operations, Business Development, Customer Support etc.), if required, to collect data to keep check over the processes. -To ensure delegated activities are carried out as per plan. -Working Knowledge of basic sampling schemes & standard. -Conduct and Document process and system audits using written procedures as audit standards and close the NCs as per plan. -Shall actively be involved in Root Cause Analysis of customer complaints and initiating corrective/preventive actions through operations. -To maintain the Quality Audit metrics, required to ensure the effectiveness of the new and the old processes. ...

Drive & conduct audit compliance, robust root cause, remediation plans, ensuring adherence to contractually binding audit targets Deliver sampling and stratification strategy based on Compliance checks, financial processes (volume & Value mix) Errors, Customer priorities & Agent performance Ensure continued calibration to the quality framework Responsible for driving performance to meet all Quality metrics, including SLA baselining, predictive SLA monitoring & reporting Facilitate Kaizen initiatives within the team Accountable for customer complaint resolution process Ensure Process documentation & sign off as per ISO standards & WNS Quality Assurance Playbook Deliver 'Next-Gen' Shared Servi...

Your role overview will involve working as a Senior Product Quality Leader in the VE BLR, UD KAM SUPPORT & INDIA FOCUS team at Volvo Group. You will play a central role in the quality strategy, collaborating with other Product Quality Leaders to ensure quality across a wide area of VE. By leveraging various data sources such as telematics, warranty, market reports, and technical support, you will identify and prioritize quality issues to protect customers and the business. Your responsibilities will include preparing pre-investigations on failure modes, supporting Product Owners in implementing corrective actions, and communicating on product quality and customer satisfaction within Volvo GT...

As a Senior Manager in the Powertrain Production (Machine Shop) department at Ahmedabad Plant, your main responsibility will be overseeing the Powertrain Cylinder Block Machining operations. You will be reporting to the DGM of Powertrain Cylinder Block & Head Machining and will be responsible for resolving process and quality issues related to engine assembly and testing. Your role will also involve identifying engine defects, leading root cause analysis, setting up new model machining processes, implementing capacity improvements, and driving revenue cost reduction initiatives. Additionally, you will be expected to generate improvement ideas, develop safety working culture, and implement TP...

Manager - Customer Experience Hyderabad, Telangana, India About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, theyre our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a...

As a Supplier Quality Assurance (SQA) Engineer at our company, your role will involve ensuring that incoming materials from suppliers meet our stringent quality standards. Your responsibilities will include: - Conducting incoming material inspections and maintaining records according to the sampling plan. - Developing and implementing layout inspection plans for child parts at the supplier's location. - Demonstrating a strong understanding of Measurement System Analysis (MSA) for both Variable and Attribute measurements. - Effectively communicating with suppliers to address defects and non-conformities. - Interpreting Material Test Certificates (MTC) for various child parts such as wire, ter...

We're hiring a Quality Analyst to manage call audits, ensure feedback closures, drive process improvements, and lead quality training. BPO QA experience, strong analytical skills, MS Office proficiency, and Six Sigma knowledge preferred.

Skill required: Voice - Customer Service Designation: Customer Service Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase...

For any queries Call on -9354498578 or mail resume on- AP00841743@TechMahindra.com Job description Preferred Competencies Conduct Transaction Quality Audits Conduct Transaction Data Analysis & Error Analysis Provide Transaction Quality Metrics Provide Feedbacks and suggestions for improvement Publish Dashboards at defined intervals Drive Quality Initiatives Provide data inputs to internal stakeholders Flexibility and Availability for any ad-hoc business requirement Ensure Confidentiality, availability and Integrity of Data Summarizing of chats based on inputs provided Participate/lead in client/internal calibration sessions Candidates with prior QA Experience in chat handling process would b...

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic project...

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic project...