952 Quality Tools Jobs - Page 27

Policybazaar is looking out for Call Quality Analysts .(Call Auditing) Designation - Quality Analyst/ Sr. Quality Analyst Job location- Gurgaon Salary Range - 2.5LPA - 3.8LPA (Depends upon interview) Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fas...

Monitor agents to identify errors, deviations & initiate corrective measures. Provide actionable data to various internal support groups as needed. Must have exp in telecom process. .

for any queries call-9354498578 mail resume on-AP00841743@TechMahindra.com Roles and Responsibilities: Handle a team of QAs or QTLs. Ability to map processes, defines process, and execute them. Ability to view the issues end-to-end and develop action plans with tangible deliverables. Has ability to manage knowledge, replicate best practices from other locations/processes to improve process performance Out of the box thinker to develop tools and processes for best utilization of resources. Strong conflict management skills. Exceptional Client management (internal/external stakeholder) skills. Ability to plan & conduct transactional quality audits, Process Improvements, calibrations. Excellent...

Role & responsibilities: Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners) Participate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practice implementation Participate in internal quality audits (e.g. periodic audits of existing processes to determine pro...

Role & responsibilities Knowledge of Product development from RFQ to SOP (APQP). AIAG+VDA FMEA knowledge. Knowledge of PPAP requirements. Five (5) Core quality tools. Layout inspection Knowledge of measuring instruments. Sample submission Preferred candidate profile Diploma/ B Tech - Mechanical with minimum 2+years of experience in NPD. Perks and benefits

Designs KPIs & KRAs of team. Develop plans to minimize cost & increase productivity. Conduct RCA for challenged metrics. Exp working in international process. Develop quality team in accordance to quality roadmap. Ensure that SLAs in Quality are met. Required Candidate profile Min 6 yrs of exp in Quality. Good comm skills. proficient in MS Office & possess great Analytical skills. Min 2 years’ exp as a Quality AM. Keep trackers, ISO documents & other account files updated.

Support certification and compliance activities as per ISO 9001:2015, ISO 13485:2016, and ISO 14001:2015 standards. Ensure documentation control, procedure compliance, and systematic archival of quality records. Plan, conduct, and document internal audits and ensure timely closure of Corrective and Preventive Actions (CAPA). Collect departmental KPIs monthly and prepare consolidated Management Review reports. Maintain ISO 14001:2015 EMS compliance and manage hazardous waste documentation and training activities. Ensure regulatory compliance for medical devices in accordance with CDSCO guidelines and maintain audit-ready documentation. Liaise with regulatory bodies during inspections and cert...

Key Responsibilities Monitor agent calls and provide actionable feedback Analyze portfolio performance using call audits and performance reports Drive performance improvements through targeted interventions Lead and participate in client calls to review service quality Ensure continuous improvement in portfolio performance

13 years of experience as a Quality Analyst in a BPO environment Strong knowledge of call audits, quality parameters, and root cause analysis Excellent communication and analytical skills Experience with quality monitoring tools and reporting Ability to coach and drive performance improvements Must have experience in lead generation process Your Responsibilities Conduct call audits and evaluate agent performance Identify process gaps and recommend improvement plans Share actionable feedback with agents and supervisors Prepare quality reports and dashboards for leadership Collaborate with operations and training teams for continuous improvement

5+ years of experience in SAP Commerce Cloud (Hybris). The ideal candidate should possess the ability to think creatively when solving problems and have a strong understanding of coding and design principles. Responsibilities : Must have hands-on experience in designing and developing E-Commerce applications using SAP Commerce Cloud. Demonstrates excellent knowledge of SAP Commerce Cloud core and commerce concepts, including the development of extensions, CronJob, WCMS, Cart, Checkout, Payment Integrations, and more. Have good experience in developing eCommerce applications on SAP Commerce Cloud platform using Spring, REST/API services (OCC), Web Services. Have good understanding of Catalog,...

Purpose The quality engineer handles engineering in quality assurance and lessons learned activities. Furthermore, the quality engineer acts as an ambassador for quality and contributes to a strong quality culture. Responsibilities Coach engineering in performing quality-related activities in development projects, e.g screening, quality assurance plan, FMEA, FTA, DFA, RTS Provide training in quality methods Secure that thorough lessons learned is made in the PIL process Highlight to the project the significant issues from quality history on current products. Summarize high risks identified from Quality tools, with the final product and final customer perspective, and present the risks to the...

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. Group Trucks Technology, Aftermarket Technology About Excelher program: Are you looking for an opportunity to restart your career? Do you want to work with an organization that would value your experience no matter when you gained them? How about working with the best minds in the transportation industry where we need more women power? We are pleased to launch the ExcelHer program - the ca...

Role & responsibilities We are looking for a detail-oriented and process-driven Quality Engineer to join our team. The ideal candidate will be responsible for implementing and maintaining quality assurance processes for sheet metal and canopy assemblies, ensuring that products meet required standards before dispatch. Preferred candidate profile Conduct in-process and final inspections of fabricated and assembled components. Read and interpret engineering drawings, technical specifications, and quality plans. Develop and implement quality inspection procedures and checklists. Ensure compliance with internal quality standards and customer-specific requirements. Manage non-conformance reports (...

Quality Analyst || Voice Process || International BPO Must have Exp as a QA in to International Voice Must have worked in to International Voice Location - Mumbai , Pune , Bangalore 5 Days Experience working into BPO Domain is a MUST Overall 3+ years in BPO/ Contact Center Only Graduates Excellent Communication Skills Rotational Shift Opportunity to work in a fast-paced, international work environment Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

Quality Analyst | International BPO Must have Exp as a Quality Analyst into International Voice (Mandate) Exp Working in to International Voice Process (Mandate) Graduation Mandate Loc - Pune , Mumbai , Bangalore Need Excellent Communication Ready to Work in Rotational Shift and Off 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 1 month notice holders Work from Office Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

Senior Process Manager Quality (BPO Sector US Voice/Chat Process) Location: Pune, Maharashtra Shift: Night Shift (24x7) Industry: BPO / Telecom Role Overview eClerx is seeking a Senior Process Manager to lead Quality Assurance for our US-based Voice and Chat operations. The ideal candidate will have over 9 years of experience in BPO operations, with a strong focus on quality assurance, process optimization, and team leadership. Telecom experience is highly desirable. Desired Skills & Experience : Experience : Minimum 9+ years in BPO operations, with at least 7+ years in a quality management role overseeing US-based voice/chat processes. Industry Knowledge : Experience in the telecom sector, ...

R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work t...

Roles and Responsibilities:The job profile involves:Auditing for Onshore and BSO teams. The job will be to evaluate the web and voice transactions to make sure they are error free and compliant towards the process & sharing feedbacks to Onshore with transcribes typed by listening 100% of the patients feedback surveys. Will do audits as per the weekly-monthly audit plan and do PKTs of the team members Participate in process & training calls as required Reports sharing to communicate performance effectively and timely with Ops and QA team Will be actively involved in creating audit & sample plan, feedback sharing & training the team members weekly, based on the themes identified. QA will be in...

Who we are: R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts...

Roles and Responsibilities:The job profile involves:Auditing for Onshore and BSO teams. The job will be to evaluate the web and voice transactions to make sure they are error free and compliant towards the process & sharing feedbacks to Onshore with transcribes typed by listening 100% of the patients feedback surveys. Will do audits as per the weekly-monthly audit plan and do PKTs of the team members Participate in process & training calls as required Reports sharing to communicate performance effectively and timely with Ops and QA team Will be actively involved in creating audit & sample plan, feedback sharing & training the team members weekly, based on the themes identified. QA will be in...

Roles and Responsibilities:The job profile involves:Auditing for Onshore and BSO teams. The job will be to evaluate the web and voice transactions to make sure they are error free and compliant towards the process & sharing feedbacks to Onshore with transcribes typed by listening 100% of the patients feedback surveys. Will do audits as per the weekly-monthly audit plan and do PKTs of the team members Participate in process & training calls as required Reports sharing to communicate performance effectively and timely with Ops and QA team Will be actively involved in creating audit & sample plan, feedback sharing & training the team members weekly, based on the themes identified. QA will be in...

Responsibilities: Data Quality Implementation & Monitoring (Acceldata & Demand Tools): Design, develop, and implement data quality rules and checks using Acceldata to monitor data accuracy, completeness, consistency, and timeliness. Configure and utilize Acceldata to profile data, identify anomalies, and establish data quality thresholds. Investigate and resolve data quality issues identified by Acceldata, working with relevant teams for remediation. Leverage DemandTools within our Salesforce environment to identify, merge, and prevent duplicate records across Leads, Contacts, and Accounts. Implement data standardization and cleansing processes within Salesforce using DemandTools. Develop an...

We are looking for immediate job openings for WEB UI + SAP ABAP_PAN INDIA_Contract. #Skills:WEB UI + SAP ABAP #Exp : 8+ years #Location :Pan India #Notice Period: Immediate #Employment Type:Contract to hire Job Description for WEB UI + SAP ABAP: Minimum 2 years if SAP Web UI experience Minimum 5 years of experience on ABAP Must have minimum 2 implementation and 1 rollout experience. Workflow, Adobe-Reports experience Understands requirements from functional specifications clearly based on functionality. Able to analyze limitations risks in the solution at early stages and creates solutions accordingly. Maps the requirements to prepare technical specification and implements the solution based...

1.Handling and Monitoring of Supplier related NC for containment action and repairs, RCA and CA, PA through 8D approach and Problem-solving techniques 2.Work and communicate with India DQE and HQ China DQE members time-to-time for category and Components specific Issue resolution be it China or India sourced items 3.Troubleshoot and resolve through containment action for the N&H Assembly Components in areas like Electrical, Mechanical, Gearbox Bearing and Composite and Steel Fabrication, Casting and Fasteners and Generator, Control Panels, Cables etc. especially during incoming and assembly to minimize downtime and ensure the recovery if there any issue on-time and right Quality Repair/Salva...

Roles and Responsibilities Quality Management System Defect Analysis New Product Execution Core Tool Implementation Supplier Development VW, BIQS, Toyota, MSIL, Fiat customer requirements Program Project Manager ISO 14001 ISO45001 Certified auditor Desired Candidate Profile Quality tools (7QC, FTA, PFMEA,SPC,MSA,PPAP,APQP) Female Candidate with 10-15 years exp. Graduate Engineer