952 Quality Tools Jobs - Page 24

Role and Key responsibilities : Process where Calls range from what procedures are covered, co-pay amounts, doctors who are in-network vs. out-of-network, plan benefits, etc. We deal heavily with Members who have fatal diseases, chronic conditions and/or whose spouse/parent just died. Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners...

Customer Experience Analyst/Quality Analyst ( International Voice Process) The Customer Experience Analyst conducts transaction monitoring of frontline agents' calls, emails, chat and does root cause analysis to help operations in driving the consistency of quality assurance and excellent customer experience needed to maintain client confidence and loyalty. He or she also helps the Customer Experience Team Lead/Manager in business presentations, WBRs and CE onboarding activities. Job Responsibilities - 1. Monitor and audit calls/transactions by Customer Service Representatives based on internal quality assurance and/or external customers to provide an excellent experience. 2. Provide feedbac...

Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients" most complex digital transformation needs. With over 230,000 employees and business partners across 65 countries, Wipro helps clients realize their boldest ambitions and build future-ready, sustainable businesses. As a member of the team, you will be responsible for managing daily activities, ensuring achievement of all system and individual Customer Service goals, and managing key performance indicators. You will maintain complete knowledge of service tasks and programs, as well as system and telecommunications capabilities. Additionally, you will be responsib...

Newen Systems is a pioneer in the renewable energy sector, focusing on helping companies and countries transition to sustainable energy sources in alignment with NetZero plans. Newen collaborates with Dynapower, a global leader in Battery Energy Storage Systems (BESS), with a significant presence in over 15 countries and a strong foothold in Green Hydrogen projects. In India, Newen has achieved several milestones in the BESS industry, including the first MW BESS installation and the establishment of India's first GW power conversion system manufacturing facility. Recognized as India's best BESS company in 2019, Newen continues to lead in executing BESS projects and developing cutting-edge po...

You are a dynamic Trainer & Quality Analyst with 2-3 years of experience in BPO Training & Quality, looking to join a team in Gurgaon. Your responsibilities will include conducting onboarding and process training for new hires, delivering refresher sessions, following SOPs, monitoring agent effectiveness, and ensuring compliance with quality standards. As a Quality Analyst, you will be monitoring inbound and outbound calls for compliance and quality standards, providing structured feedback to agents, sharing daily observations with the team, and reporting to the manager. You should have a strong command of Quality tools, knowledge in Video KYC norms, excellent communication and presentation ...

As a Manager - Training at WorkIndia, you will play a crucial role in developing and delivering effective training programs for our sales teams. Your primary responsibility will be to ensure consistent quality in communication, process adherence, and performance among the sales staff. We are looking for a dynamic individual with deep sales knowledge, exceptional coaching skills, and a metrics-driven approach to performance improvement. Your duties will include designing and implementing training programs tailored for new joiners and existing sales teams. Regular training needs analysis and refreshers will be conducted to enhance performance. Monitoring, assessing, and enhancing the quality o...

Help Us Build Better - One Supplier at a Time! Were seeking a quality-focused SQA Engineer to join our team in Pune. In this role, you ll ensure that our suppliers consistently meet the high standards required to produce reliable pump components for mining and wastewater applications. What you ll do: Conduct on-site supplier quality audits and inspections Investigate and manage Non-Conformance Reports (NCRs) to resolution Implement corrective and preventive actions to improve supplier quality Analyse root causes of recurring quality issues and drive improvements Collaborate with Engineering and Procurement to resolve supplier-related concerns Provide training and support to suppliers on qual...

Lead QA deployment in all processes and business units as per plan Lead a team of QA’s/Sr. QA’s QTL, AM and monitor key metrics and SLA’s) Analyze NPS data QA audits activities (SOPS/VSM/FMEA/Quality Frame work etc.) Required Candidate profile Graduate with 10-15 years of relevant exp Should be working as Quality Manager on papers for international voice process Excellent communication skills flexible with US shifts Prefer immediate joiners

We are urgently hiring a Quality Analyst for US Voice Process . This role focuses on auditing customer interactions, Call auditing and monitoring, coaching agents for service improvement, and ensuring compliance with quality and customer service standards. The candidate must have a strong background in international voice processes with proven quality evaluation expertise. Key Responsibilities: Quality Monitoring & Evaluation Audit live and recorded inbound calls to assess customer interactions against quality benchmarks. Evaluate performance based on call handling skills, process adherence, compliance, and customer experience. Coaching & Feedback Deliver timely and actionable feedback to ag...

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity Ltd. is a $16 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 80,000 employees, including more than 8,000 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION...

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivitys R&D/Product Development Engineering Teams conceive original ideas for new products, introduce them into practice. They are responsible for product development, and qualification from market definition through production and release; assist in the qualification of suppliers for new products to ensure suppliers deliver quality parts, materials, and services for new or improved manufacturing processes; conduct feasibility studies, testing on new and modified designs; direct and support detailed design, testing, ...

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivitys R&D/Product Development Engineering Teams conceive original ideas for new products, introduce them into practice. They are responsible for product development, and qualification from market definition through production and release; assist in the qualification of suppliers for new products to ensure suppliers deliver quality parts, materials, and services for new or improved manufacturing processes; conduct feasibility studies, testing on new and modified designs; direct and support detailed design, testing, ...

Responsibilities & Key Deliverables To ensure PTCED output and its production related activities.To Control CED/Paint defects due to Process.To perform the various lab testing required for PTCED.To Coordinate and provide supporting hand to customers (Internal and External.To Monitor and control absenteeism on line by planning of cell members leave.To find cost effective solution for the consumable Items by monitoring, suggesting, implementing I4 ideas/Kaizens.To create a conducive environment for safe and engaged working.To maintain safety of Equipments by monitoring safety interlocks.Hands on experience of handling PTCED line, Knowledge of Paint shop Equipments like spray guns, pumps, blowe...

Responsibilities & Key Deliverables Hands on Design & Development of HCV Hands on DMU experience using CAD tools. Should have good assessment skills of vehicle performance parameters and be able to evaluate suitability/selection to vehicle & its application. Domain expert in Vehicle Integration and Good Working Knowledge of all Vehicle Aggregates to deliver the best Vehicle Integration Hands on experience in complete Product Development Cycle right from concept to SOP Hands on with field issues resolutions Good knowledge of regulatory requirements of Commercial Vehicles Good knowledge of alternate fuel system and able to drive design and developments. Ex - Diesel, CNG, Hydrogen fuel cell, LN...

Job Description Summary Perform inspection of digital inspection records (Videos/pictures) using best class tools available to take critical decision about the product quality. Act as customer inspector to perform inspection and verification of records and evidences to assure 100% Quality of product before approval. Job Description Key responsibilities include: Technical Support: Provide first-line technical support to operations teams addressing equipment and system issues promptly to minimize production downtime and coordinate with Supplier and IT Team. Troubleshooting: Support in diagnosing/troubleshooting hardware and software-related issues in systems equipment and infrastructure. Syste...

Responsibilities & Key Deliverables Exposure to Aluminium PDC, GDC and LPDC development, Minimal exposure to Marking, testing for Physical and chemical properties, factors affecting the casting qualities , exposure to Non destructive testing , Pattern and awareness to PDC tooling is desirable. NDT certification would be added advantage. Exposure to Machining - conventional, CNC lathes, VMC and HMC. Knowledge on PDC, LPDC, GDC Processes Exposure to HPDC, LPDC, GDC process simulation is must Knowledge on HPDC, LPDC, GDC tool design Exposure to basic quality tools and APQP, PPAP is a must. Commercial acumen is desirable. Should be able to understand GD & T and interpret the feasibility of manuf...

Responsibilities & Key Deliverables To ensure PTCED output and its production related activities. To Control CED/Paint defects due to Process. To perform the various lab testing required for PTCED. To Coordinate and provide supporting hand to customers (Internal and External) To Monitor and control absenteeism on line by planning of cell members leave. To find cost effective solution for the consumable Items by monitoring, suggesting, implementing I4 ideas/Kaizens. To create a conducive environment for safe and engaged working. To maintain safety of equipment s by monitoring safety interlocks. Hands on experience of handling PTCED line, Knowledge of Paint shop equipment s like spray guns, pu...

Responsibilities & Key Deliverables To ensure PTCED output and its production related activities.To Control CED/Paint defects due to Process.To perform the various lab testing required for PTCED.To Coordinate and provide supporting hand to customers (Internal and External.To Monitor and control absenteeism on line by planning of cell members leave.To find cost effective solution for the consumable Items by monitoring, suggesting, implementing I4 ideas/Kaizens.To create a conducive environment for safe and engaged working.To maintain safety of Equipments by monitoring safety interlocks.Hands on experience of handling PTCED line, Knowledge of Paint shop Equipments like spray guns, pumps, blowe...

Responsibilities & Key Deliverables To ensure PTCED output and its production related activities. To Control CED/Paint defects due to Process. To perform the various lab testing required for PTCED. To Coordinate and provide supporting hand to customers (Internal and External) To Monitor and control absenteeism on line by planning of cell members leave. To find cost effective solution for the consumable Items by monitoring, suggesting, implementing I4 ideas/Kaizens. To create a conducive environment for safe and engaged working. To maintain safety of equipment s by monitoring safety interlocks. Hands on experience of handling PTCED line, Knowledge of Paint shop equipment s like spray guns, pu...

Responsibilities & Key Deliverables Exposure to Aluminium PDC,GDC and LPDC development, Minimal exposure to Marking, testing for Physical and chemical properties, factors affecting the casting qualities , exposure to Non destructive testing , Pattern and awareness to PDC tooling is desirable.NDT certification would be added advantage. Exposure to Machining - conventional, CNC lathes, VMC and HMC. Knowledge on PDC,LPDC,GDC Processes Exposure to HPDC,LPDC,GDC process simulation is must Knowledge on HPDC,LPDC,GDC tool design Exposure to basic quality tools and APQP, PPAP is a must. Commercial acumen is desirable. Should be able to understand GD & T and interpret the feasibility of manufacturing...

Responsibilities Key Deliverables To ensure PTCED output and its production related activities. To Control CED/Paint defects due to Process. To perform the various lab testing required for PTCED. To Coordinate and provide supporting hand to customers (Internal and External) To Monitor and control absenteeism on line by planning of cell members leave. To find cost effective solution for the consumable Items by monitoring, suggesting, implementing I4 ideas/Kaizens. To create a conducive environment for safe and engaged working. To maintain safety of equipment s by monitoring safety interlocks. Hands on experience of handling PTCED line, Knowledge of Paint shop equipment s like spray guns, pump...

Job Role : Quality Inspector (Quality Associate) Work Location : MIDC, Ranjangaon, Tq. Shirur, Dist. Pune 412 209 Education : Diploma/B.E./B.Tech. (Mechanical/Automotive/Production) only Experience : Experience candidate in the Product Quality inspection Min 1 year & Max 2 years Industry : Sheet Metal Stamping BIW Manufacturing Industry with Welding & Painting background Responsibilities : 1. Experience in Product i.e. Sheet Metal Staming Part inspection (Visual & Dimensional). 2. Good knowledge of Stamping defects welding defects paining defects. 2. Hands-on experience in measuring instruments handling like (Vernier , Micrometer, Height Gauge, Attribute gauges, Air gauges, TPG etc.) 3. Good...

* Lead quality systems implementation, audits, and certifications (ISO, UL, VDE) * Manage internal, supplier & customer audits and resolve quality issues (8D, RCA, CAPA) * Oversee QA/QC operations including inspections, testing, and documentation Required Candidate profile Define & monitor Quality KPIs, drive continuous improvement initiatives Develop & lead the quality team to ensure operational excellence Collaborate with Production, R&D & Global Teams

Quality Analyst Work mode In office Key skills Quality Assurance Tools Experience- 3 to 7 Job location Gurugram, Noida Job Description : Audit transactions by Customer Service Representatives, Technical Support, and/or Sales based on internal quality assurance and/or external customers to provide an excellent experience Reporting - Creates & updates Customer Experience reports (e.g., Daily Internal Errors, Scorecard Upload, MIS, etc.) for the account by retrieving and updating the respective files and data. Maintains the files updated for accurate analysis and process improvement / innovation. Targeted analysis - Reviews, analyzes, and interprets data that affects Customer Experience metrics...

External Quality Culture Ensure awareness for quality focus to increase customer satisfaction, particularly in the development process Plan, implement and live Quality culture within Product Line and organization level (Implement the defined processes, improve product quality, initiate process improvements, and drive continuous improvements (CI) in projects) Ensuring compliance (of products) with legal and normative requirements (including tailoring of processes as appropriate) Effectively review product risk management activities (including Risk Analysis, Risk Management Report) Collaborate with onsite teams to keep project teams aligned with headquarters’ expectations Drive best practices ...