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2.0 - 7.0 years
0 - 3 Lacs
Pune
Work from Office
Job Title: Quality Analyst Inside Sales/Customer Support Work location: Pune (Baner) Job Overview: The Quality Analyst is primarily responsible for evaluating calls, coaching, and feedback. They need to ensure they act as a link between training and operations to enhance the overall customer experience through process improvements. Role & responsibilities Focus on evaluating calls for the Operations with a set target of sampling per month Act as a support mechanism for coaching and feedback Build on Process improvements through continuous and continual improvements by various activities to own like calibrations, briefings, and process implementations from different analyses completed in peri...
Posted 3 months ago
7.0 - 12.0 years
10 - 14 Lacs
Kharagpur
Work from Office
Manager – Quality B.E/B.Tech (Metallurgy/Mechanical) 5–10 yrs experience Strong in ISO 9001, IATF 16949, APQP, PPAP, 8D, CAPA, MSA, SPC Knowledge of ASTM, EN, IS standards CTC: 10-15 LPA Required Candidate profile Send your resume via WhatsApp: 8013014471 Ideaspot Consultant / Kolkata
Posted 3 months ago
4.0 - 9.0 years
5 - 9 Lacs
Chennai
Work from Office
HCLTech Walk-in Drive for Quality Analyst & Quality Team Lead- 2nd &3rd of June 25 Timings: 11:00AM- 2:00PM Venue: 138, 602/3, Medavakkam High Road, Elcot Sez, Sholinganallur, Chennai, Tamil Nadu 600119. JOB SUMMARY This position is responsible for the daily quality review of transactions and calls from voice staff in support of healthcare operations, overseeing quality assurance and improvement. Additionally, the position entails identifying, recommending, and implementing quality improvement programs and practices aimed at enhancing process improvement, customer experience and ensuring high-performing operation. It will be an individual contributor. KEY WORDS Quality Analyst, Good Communic...
Posted 3 months ago
5.0 - 10.0 years
3 - 5 Lacs
Gurugram, Manesar, Sohna
Work from Office
Must have contributed to Customer Audit (Maruti VSA System) Inspect incoming materials, raw components, and in-process products Monitor manufacturing processes, Data inspections, testing,trends, patterns,potential quality issues. Required Candidate profile knowledge of PPAP, MSA, SPC, CAPA, PFMEA mandate Investigate quality issues, identify root causes, and implement corrective and preventive actions to prevent future defect Collaborate with other dept
Posted 3 months ago
2.0 - 4.0 years
2 - 3 Lacs
Pune
Work from Office
Develop & implement quality control procedures & inspection protocols. Familiarity with quality standards such as ISO 9001,Six Sigma. Knowledge of QA/QC tools(FMEA/SPC/8D/CAPA) Experience in measurement & testing equipment--calipers/micrometers/CMMs Required Candidate profile Certification in CQE(Certified Quality Engineer) or Six Sigma Green/Black Belt. Experience in [industry-specific tools or systems, e.g., automotive, electronics, etc.] & Lean Manufacturing principles. Perks and benefits SALARY:18000/-To 30000/- AS PER SKILL & EXPERIENCE
Posted 3 months ago
3.0 - 7.0 years
4 - 6 Lacs
Hyderabad
Work from Office
Role: Quality Analyst(QA) Must know 7 QC tools: check sheets, histograms, Pareto, cause-effect, run/control charts, scatter diagrams Location: Hyderabad Exp: 3–5 years Salary: 4.5–6.5L 5 interview rounds (No MTI) Both-side cab | 24x7 shifts | No NP Required Candidate profile The 7 QC tools: Cause-and-effect diagram (Fishbone diagram), Check sheet, Histogram, Pareto chart, Control chart, Scatter diagram, and Flowchart (or Stratification).
Posted 3 months ago
1.0 - 5.0 years
2 - 3 Lacs
Kozhikode
Work from Office
A Quality Analyst in a (BPO) company is responsible for ensuring the quality of products and services delivered to clients by monitoring and evaluating various processes and interactions.
Posted 3 months ago
1.0 - 6.0 years
2 - 3 Lacs
Gurugram
Work from Office
Watsapp details to HR Mamta 9903044494 Hi folks !! Hiring QA •Minimum 1 yr relevant exp as QA in international process •Salary upto 35k •Both side cab & Meal provided •Location Gurgaon Required Candidate profile No freshers Minimum 1yr exp req in international process as Quality analyst
Posted 3 months ago
3.0 - 7.0 years
4 - 5 Lacs
Chennai
Work from Office
Job description:Immediate Openings for Quality Analyst (Malayalam/Kannada) _Chennai Job Responsibilities Providing active feedback to agents through Call/ID & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement Participate in huddle sessions, share inputs with Team members related to error trends, process updates and technical issues. Working in close tandem with Assistant Managers and SME's on the process for an excellent team and process performance. Quality Analysts contact all the dissatisfi...
Posted 3 months ago
3.0 - 5.0 years
1 - 5 Lacs
Bengaluru
Work from Office
Skill required: Digital Inside Sales - Inside Sales Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(Domestic) - Advanced About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving ...
Posted 3 months ago
5.0 - 8.0 years
11 - 16 Lacs
Gurugram
Work from Office
Should be a local candidate from Panipat. Knowledge of Home textiles products, like kitchen accessories / sheet sets / towels/ Mats etc. Relevant experience in QA/ QC (Quality Assurance/ Quality Control) Willing to travel. Maintain the quality compliance of the customers. To ensure product delivery on time to meet customer satisfaction. Should be able to handle day to day activities at production floors. To carry out all kind of controls/inspections like PPM, Inline, Mid, Final audits etc. as per AQL system & as defined by the buyer in order to get product in right desired quality within the given delivery date. Good computer and communication skills. Develop, manage implement, communicate, ...
Posted 3 months ago
3.0 - 8.0 years
3 - 6 Lacs
Gurugram
Work from Office
Must have Min 1+yr Exp as Quality Analyst from International Banking Process BPO Must know Quality QC Metrics. Immediate Joiners reqd Excellent Comms required US Shifts Call 8447780697 send CV monu@creativeindians.com
Posted 3 months ago
1.0 - 2.0 years
3 - 6 Lacs
Rohtak
Work from Office
Job Role: Quality Inspector (Quality Associate) We are seeking a diligent and experienced Quality Inspector (Quality Associate) to join our team. This role is essential for maintaining the high-quality standards of products within the Automobile sector, specifically in Plastic Injection Molding or Lighting Products. Education & Experience: Education: Diploma / B.E. / B.Tech. (Mechanical / Automotive / Production) only Experience: Minimum 1 year of experience in Product Quality Inspection. Industry: Plastic Injection Molding or Lighting Products Key Responsibilities: Experience in Product inspection (Visual & Dimensional). Hands-on experience in measuring instruments handling like (Vernier, M...
Posted 3 months ago
3.0 - 8.0 years
3 - 5 Lacs
Mohali, Chandigarh
Work from Office
Job Description APM Quality Drive continuous improvement program across processes. Undertake detailed process improvement studies and up skills the team members. Provide Training and Quality support, development of metrics and dashboards in line with customer requirements Design overall framework of learning development for associates across locations. Ability to lead a team, coordinate with other locations and drive standardized practices Strengthen quality management processes/framework to improve quality delivery. Should meet and exceed client metrics Accurately capture the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation Profile...
Posted 3 months ago
3.0 - 6.0 years
5 - 6 Lacs
Gurugram
Work from Office
Key responsibilities: • Implement and ensure Call Quality Audit. • Implement relevant measures to achieve desired level of Customer Satisfaction. • Monitor Call Quality & Analyze training gaps required for Customer Satisfaction. • To ensure that our employees are interacting with customers in accordance with company &set guidelines and are serving in best interest of business. • Monitor calls to measure performance and facilitate business strategic objectives to improve overall Business performance. • Work on a continuous process of evaluating and identifying key behavior that drives sales and improve customer experiences. Should Have: Educational Qualification: Graduate and Above. Previous ...
Posted 3 months ago
1.0 - 3.0 years
1 - 3 Lacs
Chennai
Work from Office
Role: Call Quality Analyst (BPO) Experience: 1-3 Years Salary: 25k + Incentive Language: Tamil , Malayalam, Telugu, Kannada Fluent Communication Location: Chennai Skills: BPO Call Auditing Call Monitoring Review & Feedback Out Bound Calls Tools
Posted 3 months ago
2.0 - 7.0 years
5 - 5 Lacs
Bengaluru
Work from Office
Quality Analyst//Sr Quality Evaluator Leading BPO in Bangalore International Process Must be working as Quality Analyst for minimum 1 Year on papers Must be Excellent in 7QC Tools CTC UPTO 5.5LPA based on Last CTC Cabs in Odd Hours Looking for Candidates with Max 1Month of Notice Period Must be a Graduate PLEASE NOTE- THIS IS NOT TESTING PROFILE Role and Key Responsibilities: • Conduct Quality audits on Email, Chat & Calls and share feedback with agents. • Conduct compliance and Quality checks and ensure timely reporting. • Drive continuous improvement - make recommendations and drive improvement. • Data analysis and creation of designated reports/ presentations. • Strengthen Quality managem...
Posted 3 months ago
8.0 - 13.0 years
12 - 15 Lacs
Kolkata
Work from Office
Leading BPO in Kolkata Hiring for Transactional Quality Manager International Voice Process Must be a Manager Quality or tenured Deputy Manager On papers in an International BPO in Voice process Experience in International Voice Process is Mandatory Over All Experience 8+ Years CTC UPTO 15LPA based on Last CTC & experience Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Role & responsibilities Act as a primary POC between the QA teams, OPS & clients. Recommended responsibilities include but are not limited to the following: Lead, manage, motivate, and mentor a team of Quality Analysts Drive consistency to ensure the strong quality performance and alignment...
Posted 3 months ago
8.0 - 13.0 years
6 - 8 Lacs
Navi Mumbai
Work from Office
Auditing of the process and making improvements Must have experience in the Voice process Six Sigma Certification is a mandate Should have done a successful project in the Green belt Need 7+ years of experience in total Required Candidate profile Candidate must have experience handling a team of Quality Analysts Candidate must have knowledge of 7 QC Tools
Posted 3 months ago
1.0 - 3.0 years
1 - 5 Lacs
Chennai
Work from Office
We are HIRING!!!!! Job Summary: We are seeking a detail-oriented and experienced Quality Analyst with a strong background in the healthcare domain and voice process to monitor, evaluate, and improve the quality of inbound and outbound calls. The ideal candidate will be responsible for ensuring compliance with regulatory standards (such as HIPAA), internal quality benchmarks, and client-specific guidelines while identifying training needs and process improvement opportunities. Key Responsibilities: Monitor and evaluate voice calls (inbound and outbound) related to healthcare processes (e.g., patient support, insurance verification, prior authorization, etc.). Conduct root cause analysis for q...
Posted 3 months ago
2.0 - 4.0 years
4 - 6 Lacs
Mumbai
Work from Office
Laurel Wires is looking for Quality Control Technicians to join our dynamic team and embark on a rewarding career journey. A Quality Control Professional is responsible for ensuring that products or services meet established quality standards and customer expectations. They play a vital role in maintaining and improving the quality of products, processes, and systems within an organization. The specific job duties may vary depending on the industry and organization, but here are some common responsibilities: Quality Assurance: Develop and implement quality control procedures and policies to ensure compliance with regulatory requirements and industry standards. This involves creating quality ...
Posted 3 months ago
1.0 - 3.0 years
1 - 2 Lacs
Gurgaon/ Gurugram
Work from Office
Minimum 1-3 years experience in the same industry B.Tech./Diploma Electrical/Mechanical Working experience in SAP Knowledge of CAPA, 7QC Tools Gauge use measure dimensions in Quality Call @ 8447732667 Required Candidate profile Responsible for all activity of final QC Excel is mandatory with formula document prepare in Quality 7 QC tools tsprecruiter02@gmail.com
Posted 3 months ago
12.0 - 15.0 years
15 - 17 Lacs
Bengaluru
Work from Office
Responsible for Products, Process & Customer Quality, work with Cross functional teams in plant, and from different Schneider Unit, Good Analytical skills, with sound technical background, Lead the Quality Assurance activities for Products & Process, (Process capability study, SPC analysis... Analysis of problems reported in shop floor & give an effective CAPA RCA, Drive process improvement activities in the assembly area, Training on Quality tools for all people, Exposure on 5 Why, G8D, Six Sigma methodology... Collect and prepare monthly report, Customer Complaint analysis & implementation of actions to ensure non repeatability of complaints, Be the organization s leader to analyze custome...
Posted 3 months ago
3.0 - 4.0 years
3 - 5 Lacs
Nashik
Work from Office
Roles and Responsibilities Ensure quality control processes are followed at site by conducting regular audits and inspections. Conduct FMEAs, process risk analysis, and root cause analysis to identify areas for improvement. Implement Total Productive Maintenance (TPM) principles to reduce downtime and improve equipment reliability. Develop and maintain quality procedures, work instructions, and documentation according to IATF standards. Collaborate with cross-functional teams to resolve quality issues related to paint shop operations. Desired Candidate Profile Strong knowledge of quality tools like SPC, MSA, 7QC tools etc., preparation of PPAP documents. 3-4 years of experience in a similar ...
Posted 3 months ago
5.0 - 7.0 years
7 - 7 Lacs
Bengaluru
Work from Office
Role & responsibilities Conduct quality assessments and provide coaching and feedback for customer interactions, including phone calls and emails, according to established criteria and guidelines. Evaluate agents' adherence to company policies, procedures, and quality standards, and provide constructive feedback and coaching to support their development. Analyse quality assessment data to identify trends, patterns, and areas for improvement, and collaborate with relevant stakeholders to implement corrective actions. Generate regular reports and dashboards to track quality performance metrics and communicate findings and recommendations to management and relevant departments. Develop and main...
Posted 3 months ago
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