640 Quality Tools Jobs - Page 2

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic project...

Role Overview: You will be responsible for applying Lean Six Sigma methodologies and change management principles to execute projects efficiently. Your role will involve creating FMEA, Process Maps, VSM, and utilizing relevant Quality tools at the Green Belt level. Additionally, you will be expected to have expertise in Power Platform Tools, VBA Macros, Generative AI, RPA Tools, and possess excellent knowledge of MS Office, particularly MS Excel & PowerPoint. Training delivery on green belt level six sigma concepts and strong analytical skills will be essential for this role. Key Responsibilities: - Utilize Lean Six Sigma methodologies and change management principles to execute projects - C...

As an Analyst at our company, your primary task will be to perform testing and provide actionable insights. You will validate various processes using a checklist to capture detailed information. Additionally, you will participate in internal monthly discussion sessions to analyze opportunities and observations identified during the testing period. Your key responsibilities will include: - Performing monthly testing for various Business Units in the Forward Servicing - Analyzing observations from testing and reporting to the Team Leader - Making recommendations to reduce process-related errors - Tracking Business Unit responses for all findings identified from the testing - Liaising with Mana...

Hiring for a Quality Analyst (technical Voice support) Skills - Hands-on exp in Service Desk domain and auditing calls Minimum 2 years exp as a QA CTC - Up to 6LPA Location - Pune Graduates only US Shifts Immediate joiners DM - 8529546798 (Divisha)

Hiring for Quality Analyst Designation: Quality Analyst Shifts : Night Shifts Exp : Minimum 2 years of experience required Budget : 6.5 LPA (including 10% variable pay) Location- Ambattur, Chennai Please call Hemant 9715166618 for more info. Responsibilities for Quality Analyst Conduct regular evaluations of technical support interactions, to assess adherence to quality standards and service level agreements (SLAs). Identify trends, patterns, and recurring issues in customer interactions, and provide actionable insights to management for process improvements and training initiatives. Develop and implement quality assurance (QA) processes, guidelines, and evaluation criteria to ensure consist...

Post - Asst. Manager QMS Skills -+ QMS , IATF , ISO , Rubber hose , tube Email jobpune22@gmail.com Experience - 8-10 years Education - BE/ B-tech/ DME Contact - 9356395439

Do: Management of daily activities of a team Experience in Data Analyst experience Ensures achievement of all system, team and individual Customer Service goals and standards Manages Key performance indicators Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities Responsible for administrative aspects including reporting Superior communication (oral, written), presentation, and interpersonal skills Demonstrated ability to develop and implement process enhancements including technology and performance Ability to plan, prioritize, organize and communicate with client Proficiency in , Work-force management applications, Quality tool...

As a Unit Manager in the Business Excellence Team at MetLife, you will be responsible for driving operational efficiency and continuous improvement initiatives within the organization. You will leverage your technical skills, including Lean Six Sigma Green Belt Certification, applied knowledge of Lean/Six Sigma methodologies, and experience in change management to lead projects aimed at enhancing quality and productivity. Your role will involve creating FMEA, Process Maps, VSM, and utilizing various quality tools at the Green Belt level. Proficiency in Microsoft Power Platform Tools, VBA Macros, Generative AI, Tableau, and RPA Tools will be essential for data analysis and process optimizatio...

Experience: 2 - 6 Years Preferred Candidate Location: South Delhi, Ghaziabad, Noida, Greater Noida Education: Any Graduate - Any Specialization, PG - Any PG Course Other Certification: For QA-English - No certification required No of openings: 4 Industry Type: BPO Role: Quality Analyst Shift: US Shifts Role Overview We are seeking a full-time, on-site Quality Analyst to monitor English calls. Key Responsibilities: Should have strong oral & written communication in English language Should be target oriented Ability to provide clear guidance and direction to the associates for performance improvement. Ability to monitor calls and provide feedback with coaching advice. Should be known to qualit...

Designation : Quality Analyst Role Objective: The job will be to evaluate the web and voice transactions to make sure they are error free and compliant towards the process & sharing feedback with transcribes typed by listening 100% of the patients feedback surveys. Essential Duties and Responsibilities: Auditing for Onshore and BSO teams. Will do audits as per the weekly-monthly audit plan and do PKTs of the team members Participate in process & training calls as required Reports sharing to communicate performance effectively and timely with Ops and QA team Will be actively involved in creating audit & sample plan, feedback sharing & training the team members weekly, based on the themes iden...

Role & responsibilities Implement and maintain Process quality assurance processes and procedures. Analyze data to identify process failure trends, root causes of issues, and areas for improvement. Conduct audits and inspections to assess compliance with quality standards. Develop and implement corrective and preventive actions to address quality issues. Train and mentor team members on quality standards and procedures. Provide guidance and support to junior staff and production operators. Good knowledge on Diagnostic tools and knowledge of Failure modes. Preparation of MIS Reports - Dashboard, Power Point Presentation, In house rejections documents for Senior Management Reviews. Process, Pr...

We are looking for a quality engineer to monitor and improve the quality of our operational processes and outputs. The quality engineer's responsibilities include designing quality standards, inspecting materials, equipment, processes, and products, developing quality control systems, and determining corrective actions. You will also work with managers and supervisors to implement quality measures. Developing and implementing quality standards. Developing and implementing quality control systems. Monitoring and analyzing quality performance. Inspecting and testing materials, equipment, processes, and products to ensure quality specifications are met. Collaborating with operations managers to...

Key Skills: Quality Control, Quality Assurance, Quality Engineering, Quality Tools, Quality Management System, Testing, Assembly. Roles & Responsibilities: Develop and implement quality control processes to ensure product quality during the manufacturing phase. Conduct regular inspections and tests on engine assemblies to identify defects and areas for improvement. Collaborate with engineering and production teams to resolve quality issues and enhance product reliability. Maintain and update quality management systems to comply with industry standards. Utilize quality tools and methodologies to analyze data and drive continuous improvement initiatives. Prepare detailed reports on quality met...

Responsibilities: * Conduct quality audits and inspections * Ensure compliance with standards * Monitor service quality * Develop and implement QA procedures * Analyze data for improvement opportunities *Good communication, learning attitude. Health insurance Provident fund

Role – Quality Analyst Location –Pune Day shift 6 Days working Graduates/ Post Graduates Experience of minimum 2 years Number of positions open for QA are 2. Budget – 4.5 to 4.8 LPA Required Candidate profile (Quality/Operations) within the defined deadline of identifying the defects and analyses the root causes for the defects identified through the audits using basic quality tools.

Quality Analyst (Chat & Voice Audits) Skill-ATA Reports, Prepare Dashboards, Change Request, Audits, Problem Tickets, Service Requests Exp-3.5+ Yrs(Relevant in QA) Pkg-7 LPA Loc-Noida Notice period-Upto to 30 Days Send CV: riya.imaginators@gmail.com Required Candidate profile Note:- Hiring exclusively for International BPO Quality Analyst Talent Not looking for Testing QAs

Position: Quality Auditor Customer Service & Collections Department: Quality Assurance Reports To: Sr. Operations Manager Qualification: Graduate Experience : 1 to 2 years experience in Quality auditing of customer service or collection Key Responsibilities: Audit Communication Channels: Review recorded calls, email, and other customer interactions from CS and Collections teams for quality, compliance, tone, and adherence to internal policies. Performance Evaluation: Score and evaluate agent performance based on pre-defined quality metrics and provide actionable feedback. Compliance Monitoring: Ensure communications meet regulatory and legal standards (e.g., RBI etc). Reporting & Analysis: I...

Job Overview BU / FUNCTION DESCRIPTION Power Solution engineering team in D&D is responsible for development of innovative power interconnection solution products which are used in the hyperscale computer, AI, Datacenter, Cloud server, and other IT system, including connector and cable assembly. Role Objective: Manage the complete product development life cycle (starting from voice of customer, ideation, Design Conceptualization, Creation of product specifications, 3D design, Prototyping, Product testing, Product qualification, Project Execution & Sustenance till product end of life) Build a deep understanding of market and customer needs by fostering a connection between the business engine...

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivitys R&D/Product Development Engineering Teams conceive original ideas for new products, introduce them into practice. They are responsible for product development, and qualification from market definition through production and release; assist in the qualification of suppliers for new products to ensure suppliers deliver quality parts, materials, and services for new or improved manufacturing processes; conduct feasibility studies, testing on new and modified designs; direct and support detailed design, testing, ...

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivitys R&D/Product Development Engineering Teams conceive original ideas for new products, introduce them into practice. They are responsible for product development, and qualification from market definition through production and release; assist in the qualification of suppliers for new products to ensure suppliers deliver quality parts, materials, and services for new or improved manufacturing processes; conduct feasibility studies, testing on new and modified designs; direct and support detailed design, testing, ...

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity Ltd. is a $16 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 80,000 employees, including more than 8,000 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION...

Job Overview BU / FUNCTION DESCRIPTION Power Solution engineering team in D&D is responsible for development of innovative power interconnection solution products which are used in the hyperscale computer, AI, Datacenter, Cloud server, and other IT system, including connector and cable assembly. Role Objective: Manage the complete product development life cycle (starting from voice of customer, ideation, Design Conceptualization, Creation of product specifications, 3D design, Prototyping, Product testing, Product qualification, Project Execution & Sustenance till product end of life) Build a deep understanding of market and customer needs by fostering a connection between the business engine...

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivitys R&D/Product Development Engineering Teams conceive original ideas for new products, introduce them into practice. They are responsible for product development, and qualification from market definition through production and release; assist in the qualification of suppliers for new products to ensure suppliers deliver quality parts, materials, and services for new or improved manufacturing processes; conduct feasibility studies, testing on new and modified designs; direct and support detailed design, testing, ...

Job Description Summary The Lead Engineer, Quality Development will focus on performing tests (eg NDT) and defining controls (eg SPC). Ensure correct alignment with quality requirements. Ensure that manufactured or procured products meet specified standards before they progress to next phase of production or customer delivery. (Verification/Checking) In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area. Job Description Essential Responsibilities: Competency Development & Resource Adequacy: Develop training materials as well as Plan, execute and mon...

Role & responsibilities 1. Develop and implement the QMS strategy 2. Write & Manage the Standard Procedures 3. Document Control 4. Internal Audits Plan and Execution 5. External Audits Compliance 6. Training on QMS 7. Continuous Improvement Activity and NC Management Preferred candidate profile Any Graduation in B.Tech / BE with minimum 8 years of experience.