237 Quality Tools Jobs - Page 10

Key Responsibilities: Listen to and evaluate outbound telemarketing calls for quality, accuracy, and compliance Ensure callers follow approved scripts, pitch property details correctly, and qualify leads appropriately Maintain audit logs and share structured feedback with team leaders Highlight recurring call issues and help improve overall tele-calling quality Generate weekly reports on audit findings and performance trends Requirements: Min 2+ years of experience in call auditing or telemarketing QA Familiarity with real estate terminology is a plus Strong attention to detail and listening skills Proficiency in Excel and basic reporting tools Ability to provide clear and constructive feedback Note : - 6 Days work ( Weekends Working ) Perks and benefits:- International Trips Spot Incentives Medical Insurance Rewards Etc Regards, Vinoth HR-G Square Groups 9962857002 vinoth@gsquarehousing.com Location:- G Square Housing Menon Eternity, 8th Floor, 1st Main Rd, Austin Nagar Alwarpet , Chennai-600018.

Job Description Role: Google Cloud Engineer Skillset: GCP, Kubernates, Docker, CI/CD Experience: 4-6 years Location: Noida and Chennai Required Skillset: 4-6 years of experience in DevOps, with a focus on GCP . Strong experience with GCP services including GKE, GCE, Cloud DNS, VPC, Cloud Storage, Cloud Monitoring, Cloud logging, Cloud Nat , Anthos Service Mesh. Proficiency in Docker and Docker Compose . Experience with build tools like Maven and Gradle . Strong knowledge of Jenkins for CI/CD and Jenkins shared library concept. Familiarity with code quality tools like SonarQube . Experience with JFrog Artifactory . Strong understanding of networking, security, and cloud architecture . Basic knowledge of different application servers, like - Jboss, Wildfly and Websphere Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills. Understanding of monitoring tool like Prometheus. Deep understanding of Helm Charts . Good Understanding Infrastructure provisioning tool such as Terraform . Proficient in different scripting languages like Bash, Python and Groovy. Responsibilities: Utilize GCP services such as Google Kubernetes Engine (GKE), Google Compute Engine (GCE), Cloud DNS, Virtual Private Cloud (VPC), Cloud Storage, and Cloud Monitoring. Automate deployment, monitoring, and management of cloud applications. Implement and manage CI/CD pipelines using Jenkins. Use Docker and Docker Compose for containerization and orchestration. Manage build tools like Maven and Gradle. Integrate and maintain code quality tools such as SonarQube. Manage artifact repositories using JFrog Artifactory. Monitor system performance, identify issues, and implement solutions to ensure high availability and performance. Ensure security best practices and compliance with industry standards. Troubleshoot and resolve infrastructure-related issues. Stay updated with the latest industry trends and best practices in cloud computing and DevOps. Good to have Certifications: CKA Certified GCP certification (e.g., Professional Cloud DevOps Engineer). Qualifications Bachelor of Engineering, Master of Computer Applications

Role: Google Cloud Engineer Skillset: GCP, Kubernates, Docker, CI/CD Experience: 4-6 years Location: Noida and Chennai Required Skillset: 4-6 years of experience in DevOps, with a focus on GCP . Strong experience with GCP services including GKE, GCE, Cloud DNS, VPC, Cloud Storage, Cloud Monitoring, Cloud logging, Cloud Nat , Anthos Service Mesh. Proficiency in Docker and Docker Compose . Experience with build tools like Maven and Gradle . Strong knowledge of Jenkins for CI/CD and Jenkins shared library concept. Familiarity with code quality tools like SonarQube . Experience with JFrog Artifactory . Strong understanding of networking, security, and cloud architecture . Basic knowledge of different application servers, like - Jboss, Wildfly and Websphere Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills. Understanding of monitoring tool like Prometheus. Deep understanding of Helm Charts . Good Understanding Infrastructure provisioning tool such as Terraform . Proficient in different scripting languages like Bash, Python and Groovy. Responsibilities: Utilize GCP services such as Google Kubernetes Engine (GKE), Google Compute Engine (GCE), Cloud DNS, Virtual Private Cloud (VPC), Cloud Storage, and Cloud Monitoring. Automate deployment, monitoring, and management of cloud applications. Implement and manage CI/CD pipelines using Jenkins. Use Docker and Docker Compose for containerization and orchestration. Manage build tools like Maven and Gradle. Integrate and maintain code quality tools such as SonarQube. Manage artifact repositories using JFrog Artifactory. Monitor system performance, identify issues, and implement solutions to ensure high availability and performance. Ensure security best practices and compliance with industry standards. Troubleshoot and resolve infrastructure-related issues. Stay updated with the latest industry trends and best practices in cloud computing and DevOps. Good to have Certifications: CKA Certified GCP certification (e.g., Professional Cloud DevOps Engineer). Bachelor of Engineering, Master of Computer Applications

Roles and Responsibilities Conduct quality audits, inspections, and monitoring to ensure compliance with industry standards and company policies. Develop and implement effective quality control processes for solar energy projects. Collaborate with cross-functional teams to identify areas for improvement and implement corrective actions. Ensure supplier quality control through regular audits and monitoring. Analyze data from various sources (e.g., sensors) to monitor project performance and identify trends.

Roles and Responsibilities Conduct call audits to ensure quality standards are met. Perform root cause analysis (RCA) on non-conformances identified during audits. Implement corrective actions (CAPA) to address quality issues. Utilize QC tools such as Pareto Analysis, Call Calibration, and 7QC to improve process efficiency. Collaborate with team members to maintain high-quality processes. Desired Candidate Profile 4-9 years of experience in Quality Management or related field. Strong understanding of Quality Control principles and practices. Proficiency in performing Root Cause Analysis (RCA), Corrective Action Preventive Action (CAPA), and other Quality Tools like Pareto Analysis, Call Calibration, 7QC etc.

Having Minimum 2 to 5 years of Quality Analyst in BPO. Experience in Call barging & auditing in BPO. Must have good communication in English,Hindi and analytical skills. Track Associate performance. Required Candidate profile 1.Communication Skills 2.Must be from BPO 3.Customer Service 4.Problem-Solving 5.Technical Proficiency 6.Adaptability Perks and benefits Performance Linked Incentive

Job Title: Quality Analyst Location: Bangalore Working Days: 6 Days a Week ( Sunday week off ) Must Know anyone (1) of these regional language : 1.Hindi 2. Marathi 3.Gujarati 4.Kannada 5.Tamil 6.Malayalam 7.Telugu 8.Bengali Salary: As per the candidates last drawn salary and experience Roles and Responsibilities Conduct quality analysis to identify areas of improvement in call center operations. Perform root cause analysis on customer complaints and feedback to resolve issues promptly. Develop and implement quality improvement initiatives using tools like Pareto charts, Fishbone diagrams, and Control Charts. Collaborate with team members to ensure adherence to quality standards during call monitoring sessions. Provide training and coaching to agents on quality processes and procedures. Desired Candidate Profile 2-7 years of experience in BPO/Call Center industry with a focus on Quality Analysis or related field. Strong understanding of QC tools such as Call Audit, Call Calibration, Feedback, Pareto Analysis, Root Cause Analysis (RCA), Six Sigma Quality Methodologies. Excellent communication skills for effective collaboration with cross-functional teams. Interested candidates are welcomed to apply by sharing your CV at rozy.rozy1@teleperformancedibs.com

Job Description for Quality Manager Overview: As a Quality Manager within our organic products company, you will be responsible for overseeing and implementing quality control procedures throughout the production process. Your role is crucial in ensuring that our organic products meet and exceed industry standards, providing consumers with the highest level of quality and satisfaction. Key Responsibilities: Quality Control Oversight : Develop, implement, and manage quality control systems and procedures and monitor and evaluate the effectiveness of quality assurance programs. Team Leadership : Lead a team of quality control professionals, providing guidance and support and conducting training sessions to enhance the team's skills and knowledge. Regulatory Compliance: Stay informed about industry regulations and standards related to organic products and ensure compliance with local and international quality and safety standards. Product Testing and Analysis : Establish protocols for testing raw materials, in-process samples, and finished products and collaborate with laboratory technicians to analyse and interpret test results. Continuous Improvement : Identify opportunities for process improvement, implement corrective actions and drive continuous improvement initiatives to enhance overall product quality. Quality Reporting : Generate and analyse quality reports to identify trends and areas for improvement and present regular quality performance updates to management. Supplier Quality Management : Collaborate with procurement to evaluate and qualify suppliers based on quality criteria and conduct regular audits of suppliers to ensure adherence to quality standards. Customer Complaint Resolution : Address customer complaints related to product quality, implement corrective actions and implement strategies to minimize customer quality-related concerns. Cross-functional collaboration: Work closely with production, R&D, and other departments to address quality-related issues and provide support during the introduction of new products or processes. Qualifications: Bachelors degree in Quality Management, Food Science, or a related field. Proven experience in quality management, preferably in the organic products industry. In-depth knowledge of quality control procedures, regulations, and best practices. Strong leadership and team management skills. Excellent analytical and problem-solving abilities. Effective communication and interpersonal skills.

Manage overall Quality (Supplier Quality, Product Quality, Customer complaints), Audits(IATF, Customer, supplier, process etc) Product / Process improvements through Kaizen. Compliances to 5S & Safety. Training and skill building of Team.

As an experienced SMT (Surface Mount Technology) professional with a background in maintaining and optimizing SMT lines to ensure world-class process quality. Adept at troubleshooting, root cause analysis, and implementing corrective actions to minimize downtime and enhance productivity. You have: Bachelors engineering or Diploma with 3 plus years of experience in SMT, maintaining, troubleshooting on Fuji NXT pick-and-place machines. Expertise in SMT processes, with hands-on experience in problem-solving. Proficient in using basic quality tools to analyze and resolve process/equipment issues. Experience in managing and executing new product introductions and trials. It would be nice if you also have: Ability to analyze production data and use insights to drive continuous improvement. Familiar in leading projects and driving initiatives to improve operational efficiency Maximize the performance of SMT lines through regular preventive maintenance, calibration, and troubleshooting. Quickly identify and resolve issues to minimize machine downtime, ensuring high availability for production. Conduct in-depth analysis to identify process and equipment breakdowns, implementing corrective and preventive actions to prevent recurrence. Contribute to the smooth introduction of new products by supporting trials and ramp-up activities. Apply Kaizen/IOQ methodologies to streamline operations, reduce scrap, and improve overall productivity. Work closely with cross-functional teams to meet team KPIs and achieve company goals. Provide on-the-ground support to SMT lines to resolve any technical issues and improve machine uptime.

Job description: Immediate Openings for Quality Analyst (Malayalam/Kannada) _Chennai Job Responsibilities Providing active feedback to agents through Call/ID & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement Participate in huddle sessions, share inputs with Team members related to error trends, process updates and technical issues. Working in close tandem with Assistant Managers and SME's on the process for an excellent team and process performance. Quality Analysts contact all the dissatisfied customers and provide a detailed analysis to improve customer experience. Required to provide detailed analysis for escalations, product and process changes/launches. Coordinate for calibration sessions and adherence towards enhancing calibrated process performance. Should have been a Quality analyst for at least two years in a Telecom Process. Experience from BPO industry with Telecom customer service background. Criteria Graduation from any stream is mandatory Should have at least 2 years of experience as a quality analyst preferably from Telecom customer service background. Experience on feedback and coaching techniques, ensuring improvement of the process through Quality tools on Lean, Kaizen and Six Sigma. Shifts timings Should be ready to work in flexible shifts, Rotating Day and Night Week Off 5 days working, 2 days rotational off Interested candidates reach out to: Pavithra S - 9626261016, PavithraS19@hexaware.com

Job Title: Team Leader Department: Delivery Quality Job Description: Participate in client calls and understand the quality requirements both from process perspective and for targets Identify a method to achieve the quality targets and implement the same in consultation with operations manager / Team Manager Identify errors with high Inspection efficiency Provide face to face feedback and also send emails with the type of errors etc. on daily basis as per protocol Ensure correction of the error by the respective Operations associate Coach employees to minimize errors and improve performance Provide inputs to the training team on common mistakes made to enhance training curriculum Test files/batches for new clients/processes to be processed as part of familiarization Generation of QA reports on a daily basis Attainment of Internal & External SLA as per Process Defined. Meet and exceed inspection efficiency score, calibration score, knowledge and skills score, inspection productivity rate and any other appropriate metrics Record identified errors. This is an organizational record & can be used by the organization as it deems fit Job Specification: Must be a graduate (Bachelors or Masters) Minimum of 6 Years of Professional and Relevant Experience in US healthcare (RCM) in any of the following service lines: Coding (IPDRG) AR Billing Must have experience in Client and Stakeholder Management, Team Management. Good understanding of quality matrices Should have good understanding of quality tools Shift Details: General Shift / Day Shift Work Mode: WFO Location: Bangalore