Posted:3 weeks ago|
Platform:
On-site
Full Time
The Last Mile Analytics & Quality Team is seeking a Transportation Quality Specialist who will serve as the first line of support for address resolution, geocode correction, map edits, driver support, static route management, and other operational activities related to the Transportation process and optimization. Your contributions will have a direct and significant impact on our customers experience.
This role demands quick learning and the ability to manage overlapping tasks, which are crucial to your success. You will have the opportunity to address high-impact production issues that often require coordination among multiple stakeholders and operations groups, providing you with a broad perspective on the business.Key job responsibilities. Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions, including through internal tools and systems.. Investigate images/videos and provide recommended actions in accordance with SOPs.
. Bachelor's degree.
. Fluency in Japanese.. Required minimum JLPT N3 certification.. Previous work experience preferred. . Good communication skills - should be able to facilitate flow of translated information (Japanese to English and vice-versa) between teams internal/external. Proficiency in Excel (pivot tables, VLOOKUP)
. Analyze basic case level inputs and identify predictors / causes of business related problems and improve delivery / customer experience by case-level corrections
. Identify and uncover areas of opportunity and highlight the same to managers.. Collaborate with intra-space multiple resources as per need and carry out basic analyses to help ensure efficiency and effectiveness of programs.. Do root-cause analyses (when needed) within the space subject to availability of data.. Logistics background and lean/six sigma training is a plus. Basics in SQLOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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Experience: Not specified
Salary: Not disclosed
Salary: Not disclosed
Hyderabad, Telangana, India
Experience: Not specified
Salary: Not disclosed
Hyderabad, Telangana, India
Experience: Not specified
Salary: Not disclosed
hyderabad
Experience: Not specified
4.0 - 5.0 Lacs P.A.
