Lead Delivery - Quality People First Consulting W.L.L

6.0 - 10.0 years

0 Lacs

chennai, tamil nadu

On-site

Role Overview: As a Lead Delivery - Quality in the IPDRG department based in Chennai, your primary responsibility will be to ensure the quality standards are met and exceeded in the US healthcare (RCM) coding process. You will play a crucial role in identifying errors, providing feedback, coaching employees, generating QA reports, and contributing to the overall improvement of quality metrics. Your interactions will involve client calls, team consultations, and providing inputs to enhance training curriculum. Key Responsibilities: - Participate in client calls to understand quality requirements and targets - Identify methods to achieve quality targets and implement them with the operations m...

Posted 4 weeks ago

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Sr Quality Analyst Hiresquad Resources

2.0 - 6.0 years

0 Lacs

karnataka

On-site

You will be joining a leading BPO in Bangalore as a Sr Quality Analyst in the International Technical Voice Process. To excel in this role, you must have a minimum of 1 year of experience in troubleshooting in the International Technical Voice Process. Experience with the 7QC tools is required, and you will be working in US shifts. Excellent communication skills are a must as virtual interviews will be conducted. As part of the job requirements, you should be a graduate or postgraduate with over 2 years of experience as a Quality Analyst in the International Voice Process within an International BPO. Your expertise should include a strong focus on QUALITY Matrices, thorough knowledge of tran...

Posted 3 months ago

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Sr Quality Analyst//International BPO//Voice Process Hiresquad Resources

2.0 - 4.0 years

0 Lacs

bengaluru, karnataka, india

On-site

Leading BPO in Bangalore Role - Sr Quality Analyst International Voice Process Require minimum 1 Year Experience as Quality Analyst in International Voice Process Worked on 7QC tools CTC Upto 6.5LPA US SHIFTS Looking for Excellent Communication Skills Virtual Interviews WORK FROM OFFICE Education- Graduate / Under Graduate Experience required- 2years + Experience as a Quality Analyst in International Voice Process in International BPO Strongly worked on QUALITY Matrices Excellent transactional quality domain knowledge Good working knowledge of TTQ (Training; Transaction Quality) systems, tools and technologies Knowledge of analyzing, Driving improvement & Innovation Roles & responsibilities-...

Posted 3 months ago

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