Quality Manager

Quality Manager

• Develop and implement quality management systems:

  Establish and maintain robust quality management systems (QMS) aligned with industry best practices and regulatory requirements.

• Conduct quality audits:

  Perform regular internal and external quality audits to identify areas for improvement and ensure compliance with established standards.

• Drive Six Sigma initiatives:

  Lead and participate in Six Sigma projects to identify and eliminate root causes of defects, reduce process variation, and improve operational efficiency.

• Analyze data and generate reports:

  Collect, analyze, and interpret data related to quality performance, identify trends, and generate reports to track progress and communicate findings to stakeholders.

• Develop and deliver quality training:

  Design and deliver training programs to BPO employees on quality standards, methodologies, and best practices.

• Monitor and analyze customer feedback:

  Gather and analyze customer feedback to identify areas for improvement in service delivery and customer satisfaction.

• Collaborate with cross-functional teams:

  Work closely with other departments (e.g., Operations, Technology, Human Resources) to ensure seamless integration of quality initiatives across the organization.

• Stay abreast of industry best practices:

  Stay informed about the latest industry trends, technologies, and best practices in quality management.

Qualifications:

• Bachelors degree .

• Six Sigma Black Belt certification

  is

  mandatory

  .
• Minimum of 10 years of experience in a Quality Assurance or related role within a BPO environment.
• Proven experience in implementing and managing quality management systems and teams
• Strong analytical and problem-solving skills with the ability to analyze data and identify root causes of issues.
• Excellent communication and interpersonal skills with the ability to effectively communicate with all levels of the organization.
• Strong project management and organizational skills with the ability to manage multiple projects simultaneously. 1
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Experience with quality management software (e.g., Minitab, JIRA) is a plus.

Key Skills:

• Six Sigma methodologies (DMAIC, DFSS)
• Quality Assurance principles
• Root Cause Analysis
• Data Analysis and Reporting
• Process Improvement
• Customer Satisfaction
• Communication and Interpersonal Skills
• Project Management
• Problem-Solving
• Leadership

Job Environment:

• Full-time position working from the office
• Permanent Night shifts (US shift timings)