Quality Manager

Job Description

Quality Manager

The candidate will be responsible for ensuring compliance with applicable standards, maintaining quality documentation, and supporting continuous improvement across laboratory activities.

Essential Qualifications & Requirements

• Thorough knowledge of

  ISO/IEC 17025:2017

  and its implementation in testing laboratories.
• Must have successfully completed a

  minimum 4-day training programme on ISO/IEC 17025:2017

  , preferably covering internal auditing.
• Good understanding of

  NABL accreditation requirements, assessment procedures, and applicable NABL guidelines

  .
• Practical experience in handling

  NABL audits, surveillance assessments, reassessments, and accreditation-related documentation

  .
• Strong knowledge of laboratory management systems, quality procedures, and technical documentation.
• Experience conducting internal audits and coordinating Management Review Meetings (MRM).
• Familiarity with non-conformities, root cause analysis, corrective actions, and risk-based thinking.

Key Responsibilities

• Implement, maintain, and continually improve the laboratory's QMS in accordance with ISO/IEC 17025:2017.
• Maintain and update quality manuals, Standard Operating Procedures (SOPs), formats, records, and other controlled documents.
• Coordinate NABL accreditation, surveillance, reassessment, and scope extension activities.
• Plan and conduct internal audits and ensure timely closure of identified non-conformities.
• Organise Management Review Meetings and follow up on action items.
• Monitor compliance with equipment calibration, maintenance, metrological traceability, and recordkeeping requirements.
• Coordinate Proficiency Testing (PT) and Inter-Laboratory Comparison (ILC) activities with technical personnel.
• Ensure implementation of corrective actions, risk assessments, and continuous improvement initiatives.
• Train laboratory personnel on quality procedures, documentation, and ISO/IEC 17025 requirements.
• Liaise with NABL assessors, external auditors, and relevant accreditation bodies.

Additional Skills Ideal Candidate

• NABL Audit Experience:

  Preferably has independently handled at least one complete NABL assessment cycle.

• Technical Understanding:

  Familiarity with testing methods, method verification/validation, measurement uncertainty, and quality control procedures.

• Laboratory Software:

  Working knowledge of Laboratory Information Management Systems (LIMS), digital recordkeeping, and MS Office.

• Documentation Skills:

  Ability to prepare audit-ready documentation with strong attention to detail.

• Problem-Solving:

  Capable of identifying systemic issues, conducting root cause analysis, and implementing effective corrective actions.

• Communication & Leadership:

  Ability to coordinate with technical managers, laboratory analysts, auditors, and management.

• Quality Culture:

  Proactive approach towards process improvement, impartiality, confidentiality, and maintaining laboratory integrity.

Preferred Candidate Profile

• Bachelor's or Master's degree in Science, Engineering, or a relevant technical discipline.

• 35 years of relevant experience

  in testing laboratories, laboratory quality assurance, or accreditation management.
• Prior experience working in an

  NABL-accredited testing laboratory

  is strongly preferred.
• Certification as an ISO/IEC 17025:2017 Internal Auditor or Lead Auditor will be an added advantage.
• Candidates with hands-on experience preparing laboratories for initial NABL accreditation or accreditation renewal will be preferred.