197 Quality Manager Jobs - Page 8

Roles and Responsibilities Conduct call audits to ensure quality standards are met. Perform root cause analysis (RCA) on non-conformances identified during audits. Implement corrective actions (CAPA) to address quality issues. Utilize QC tools such as Pareto Analysis, Call Calibration, and 7QC to improve process efficiency. Collaborate with team members to maintain high-quality processes. Desired Candidate Profile 4-9 years of experience in Quality Management or related field. Strong understanding of Quality Control principles and practices. Proficiency in performing Root Cause Analysis (RCA), Corrective Action Preventive Action (CAPA), and other Quality Tools like Pareto Analysis, Call Calibration, 7QC etc.

Must have Min 1+yrs exp as a Quality Manager from BPO Technical Support Voice/ Chat process BPO. Handled a team of Quality Team Leaders/ Quality Analyst's Excellent Comms required US Shifts Call 8447780697 send CV monu@creativeindians.com

Must be Quality Manager in current role from International BPO (International Banking Process Exp pref) Handled a Team of Quality Team Leaders and Quality Analyst's. US Shifts Excellent Comms Required Call 8447780697 send CV monu@creativeindians.com

Must have Min 1+yrs exp as a Quality Manager from International BPO Technical Support/ Banking Voice/ Chat process. Handled team of Quality Team Leaders/ Quality Analyst's Fluent in English US Shifts Call 8447780697 send CV monu@creativeindians.co

Position Overview: The RCMS End-to-End & Quality Transition Manager will be responsible for overseeing the seamless transition of processes and systems within the RCMS (Revenue Cycle Management System). This role involves managing the end-to-end transition process, ensuring compliance with regulatory requirements, and fostering collaboration across various departments. Key Responsibilities: Project Management: Lead and manage transition projects from initiation to completion, ensuring alignment with business objectives and timelines. Stakeholder Engagement: Collaborate with key stakeholders, including operations, IT, and compliance teams, to gather requirements and address concerns. Process Optimization: Analyze existing processes and identify opportunities for improvement to enhance efficiency and effectiveness during the transition. Risk Management: Identify potential risks associated with the transition and develop mitigation strategies to minimize disruptions. Training and Development: Design and implement training programs for staff to facilitate a smooth transition and ensure all team members are adequately prepared. Reporting and Documentation: Maintain comprehensive documentation of the transition process, including project plans, status reports, and post-transition evaluations. Compliance Oversight: Ensure that all transition activities comply with relevant regulations and internal policies. Qualifications: Education: Bachelors degree in Life sciences or Healthcare Management, or a related field. A Masters degree is a plus. Experience: Minimum of 5 years of experience in project management, with a focus on transitions or change management in healthcare or financial services. Skills: Strong leadership and team management capabilities. Excellent communication and interpersonal skills. Proficient in project management tools and methodologies. Ability to analyze data and make informed decisions. Six Sigma Certification Preferred Qualifications: Experience with RCMS or similar systems. Knowledge of regulatory requirements in healthcare revenue management.

Manage QMS Act as managment representative for IATF and EHS Requirements exp in QA Roles ideally in the seals or mechanical components industry strong understanding of IATF 16949 ISO STANDERDS EXP IN RUBBER STEEL INDUSTRY REQUIRED 9812001068

Looking for Production Supervisor/Manager with 5 to 10yrs of experience for Fashion Jewellery Export House, Noida Sector-16, Uttar Pradesh. - Experience with Fashion Jewellery export house is a must. - Salary: 30 to 35K/Negotiable - Email: jobs@rjcube.com

Min 1.5yr BPO Quality Manager Exp on the paper, AM/DM cannot apply Manage BPO Quality Team Call Callibration, Audit, Score , CSAT Call/whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile Work from Office Bhubaneswar only not for Delhi/NCR neither Kolkata.Apply those who can relocate in Bhubaneswar GRADUATE Call/whatsapp CV Amit 8851792136, Neha 8287267407

Ensuring Compliance Call Quality Monitoring Process Improvement Leading and managing a team of quality assurance professionals, providing guidance, training, and support. Customer Satisfaction Reporting and Communication Training and Development

Candidates with minimum 5 years experience in refractories or allied steel / cement industries are preferable. Role Overview The Head of Quality will lead and drive quality strategy across all manufacturing and operational sites in India. The role encompasses quality assurance, quality control, systems improvement, and customer satisfaction initiatives within the refractories sector serving industries like steel, cement, glass, and non-ferrous metals. Role & responsibilities Develop and implement quality strategies aligned with global standards and local compliance Oversee QA/QC across all plants and project sites; ensure refractory products meet stringent performance benchmarks Monitor key quality metrics; establish systems for root cause analysis and continuous improvement Lead process audits (ISO, internal, external) and certification efforts (ISO 9001, 14001, OHSAS 18001) Collaborate with operations, R&D, and engineering teams to integrate quality into design and manufacturing Manage supplier quality, material testing protocols, and customer complaint resolution Build and lead a strong quality team; mentor and upskill professionals across all locations Present quality performance dashboards to senior leadership and global stakeholders Qualifications & Experience Bachelors/Master’s in Ceramic Engineering, Material Science, or related fields Relevant Minimum experience 15–20 years in QA/QC roles within refractories or allied steel / cement industry Strong knowledge of refractory materials, thermal performance testing, lining installations, and failure modes Proven expertise in driving ISO systems, lean manufacturing, Six Sigma, and advanced process controls Strong leadership, communication, and stakeholder management skills at multi plants / Location Desired Traits Strategic thinker with hands-on leadership Ability to drive change and foster a culture of quality across complex operations Familiarity with domestic and international refractory standards Strong problem-solving, data-driven decision-making mindset Key Skills & Competencies QMS Expertise : Deep understanding of Quality Management Systems (QMS), including implementation, auditing, and certification under ISO standards Lead from the Front : Proven ability to take initiative, drive change, and inspire cross-functional teams by setting a high personal performance standard People Management : Strong experience in leading, mentoring, and developing diverse quality teams across manufacturing units and regions Process Improvement : Skilled in Lean, Six Sigma, and other continuous improvement methodologies Technical Acumen : In-depth knowledge of refractory materials, product testing, and performance analytics Stakeholder Engagement : Strong interpersonal and communication skills to work closely with internal teams and external partners Strategic Thinking : Ability to align quality goals with broader business objectives and long-term operational strategy

1. Quality Management Systems: Implementing, monitoring, and maintaining Quality Management Systems to ensure compliance with CGMP/regulatory guidelines. 2. Documentation: Reviewing and approving technical and quality documents. Required Candidate profile Should be minimum Post Graduation in Science having the work experience of about 10 Yrs in Chemical .

Monitoring product quality at all stages, ensuring adherence to specifications & standards. Evaluating quality of raw materials & components used in footwear production. Ensure products and processes comply with relevant safety & quality regulations. Required Candidate profile Lead Quality team efficiently to ensure quality norms are met. Overseeing manufacturing process to identify & address any quality issues. Maintaining accurate records of quality checks & inspections..

Responsible for ensuring footwear products meet established quality standards throughout the production process. Develop, implement and manage quality systems. Strong understanding of footwear manufacturing processes, materials and quality assurance. Required Candidate profile Prepare quality reports, maintain documentation. Work closely with design, sourcing, production & other teams to maintain consistent quality across all product lines. Ability to lead & motivate team..

Dear Applicant, Hiring for Senior Quality Manager (International BPO- Black belt certified) - BPO Industry Location - Bangalore US Night shift WFO Notice upto - 2month Ctc upto - 22.5lpa Role - Service Delivery Manager Minimum 10+ Years of exp in Quality Assurance & 4 Years as a manager We are looking for a Quality Manager with a Black Belt certification in Six Sigma to oversee our BPO operations quality teams. Minimum 10+ Years of experience in Quality Assurance & 4 Years as a manager Key Responsibilities: Develop and implement quality management systems: Establish and maintain robust quality management systems (QMS) aligned with industry best practices and regulatory requirements. Conduct quality audits: Perform regular internal and external quality audits to identify areas for improvement and ensure compliance with established standards. Drive Six Sigma initiatives: Lead and participate in Six Sigma projects to identify and eliminate root causes of defects, reduce process variation, and improve operational efficiency. Analyze data and generate reports: Collect, analyze, and interpret data related to quality performance, identify trends, and generate reports to track progress and communicate findings to stakeholders. Develop and deliver quality training: Design and deliver training programs to BPO employees on quality standards, methodologies, and best practices. Monitor and analyze customer feedback: Gather and analyze customer feedback to identify areas for improvement in service delivery and customer satisfaction. Collaborate with cross-functional teams: Work closely with other departments (e.g., Operations, Technology, Human Resources) to ensure seamless integration of quality initiatives across the organization. Stay abreast of industry best practices: Stay informed about the latest industry trends, technologies, and best practices in quality management. Qualifications: Bachelors degree . Six Sigma Black Belt certification is mandatory. Minimum of 10 years of experience in a Quality Assurance or related role within a BPO environment. Proven experience in implementing and managing quality management systems and teams Strong analytical and problem-solving skills with the ability to analyze data and identify root causes of issues. Excellent communication and interpersonal skills with the ability to effectively communicate with all levels of the organization. Strong project management and organizational skills with the ability to manage multiple projects simultaneously. 1 Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). Experience with quality management software (e.g., Minitab, JIRA) is a plus. Key Skills: Six Sigma methodologies (DMAIC, DFSS) Quality Assurance principles Root Cause Analysis Data Analysis and Reporting Process Improvement Customer Satisfaction Communication and Interpersonal Skills Project Management Problem-Solving Leadership Interested Candidates contact HR Umme@ 8655884775 / Umme@careerguideline.com

Must have Min 1+yrs exp as a Quality Team Leader from International Voice process BPO. Handled a Team of Quality Analyst's. Excellent Comms required US Shifts Call 8447780697 send CV monu@creativeindians.com

Min 1yr BPO Quality Manager Exp on the paper, AM/DM cannot apply Manage BPO Quality Team Call Callibration, Audit, Score , CSAT Call/whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile IMMEDIATE JOINER GRADUATE Call/whatsapp CV Amit 8851792136, Neha 8287267407 Must Knows-English

Key Responsibilities: Develop and Implement Quality Control Systems: Design, document, and execute quality assurance policies and procedures for inspecting, testing, and evaluating products, services, and processes to ensure they meet required standards. Monitor and Evaluate Operational Performance: Track and analyze key quality metrics, conduct regular audits, and identify areas requiring corrective action to drive continuous improvement. Ensure Regulatory and Policy Compliance: Maintain strict adherence to industry regulations, safety standards, and internal company policies, ensuring all processes comply with relevant legal and quality standards. Analyze Data and Generate Reports: Collect, interpret, and report on quality data to identify trends, root causes of defects or non-conformities, and suggest actionable improvements. Lead and Train Quality Teams: Provide leadership, mentoring, and training to team members on quality procedures, tools, and best practices to ensure consistency and excellence across operations. Foster a Culture of Quality: Champion a company-wide culture of quality, promoting continuous improvement, accountability, and customer satisfaction at all levels of the organization.

Openings for Project Management Consulting firm in real estate - Pune station. 1.Facade Engineer (5+ yrs exp) 2.Business Development Manager (sales project management services) (10 yrs) 3.Quality Manager (10+ yrs) 4.General Mgr Contracts (10 + yrs)

JOB TITLE: Manager Quality Assurance REPORTS TO: AVP Quality Assurance General Summary: We are seeking a dynamic and experienced Manager, Quality to lead our quality assurance team within the healthcare domain. This role is pivotal in ensuring high standards of transactional quality, driving continuous process improvement, and enhancing process training initiatives. The ideal candidate will have a strong background in healthcare operations, a proven track record of quality management, and the ability to lead cross-functional teams to achieve excellence. The Quality Manager is responsible for leading and managing the quality assurance team to ensure operational excellence and compliance with organizational standards. The Manager collaborates with senior leadership to develop strategic audit plans, set financial targets, and define staffing objectives. Additionally, they conduct quality control audits, analyze findings, and provide actionable recommendations to enhance performance. The role requires strong problem-solving skills to determine when issues need internal escalation or direct client involvement. Education & Experience: Graduation and clearance of all major exams (SSC, HSC, qualifying degree). 5+ years of experience in quality management within the healthcare industry, with a focus on transactional quality and process improvement. Strong knowledge of healthcare operations claims processing, billing, coding, and regulatory requirements. Proven expertise in process improvement methodologies (e.g., Lean, Six Sigma). Must be Six Sigma certified with transactional quality and process improvement exposure. Job Responsibilities: Ensure adherence to the companys policies and procedures. Act as an interface between the quality assurance executives and management. Ensure adherence to the client specific SLAs. Ensure quality activities are in line with documented procedures and manage the day-to-day/routine operations. Have supervisorial responsibilities to delegate work and ensure that targets are achieved & reporting timelines are met. Monitoring performance by gathering relevant data and producing statistical reports. Conduct Monthly one-one session with the team to identify gap areas and initiate action plan accordingly. Conduct calibration sessions with the quality auditors and the operation team leaders to ensure they are in sync with the client / program expectations. Organize brainstorming sessions among the quality auditors and team leaders to find out the best possible way to tackle current issues / problems. Analyze data to identify areas for improvement in the quality system. Develop, recommend and monitor corrective and preventive actions. Identifying relevant quality-related training needs and delivering training. (E.g. Feedback Delivery Method, Monitoring Methods, Data Analysis etc.) Process Improvement: Identify opportunities for process enhancement, reduce inefficiencies, and improve operational workflows. Lead process improvement initiatives using methodologies like Lean, Six Sigma, or Kaizen. Collaborate with cross-functional teams to implement best practices and standard operating procedures (SOPs).Lead Process Improvement Projects Strive for continual improvement of the existing quality monitoring systems and the processes by which they are developed. Process Training & Development: Design and deliver training programs focused on quality standards, process improvements Mentor and develop team members, fostering a culture of continuous learning and improvement. Stakeholder Management: Work closely with operations, compliance, and client teams to align quality objectives with business goals. Manage escalations effectively, ensuring timely resolution of quality-related issues. IF ABOVE PROFILES SUITS YOU THEN PLEASE SHARE YOUR RESUME - Jitendra.Pandey@cotiviti.com / 7350534498

Must have Min 1+yrs exp as a Quality Manager from International process BPO. Handled a team of Quality Team Leaders/ Quality Analyst's Fluency in English US Shifts Call 8447780697 send CV monu@creativeindians.com

Job Summary: We are looking for an experienced and driven Quality & Governance Manager to lead and improve our governance framework and quality management system within a Managed Services environment. The ideal candidate should have hands-on experience in implementing and maintaining ISO 9001, ISO 20000-1, ISO 27001, and ISO 27701 standards, along with a strong background in process optimization, compliance, and service excellence. Key Responsibilities: Develop and implement quality and governance strategies aligned with business goals. Lead ISO certifications (9001, 20000-1, 27001, 27701) and ensure ongoing compliance through audits and documentation. Establish governance frameworks including risk management, compliance tracking, and performance reporting. Drive continuous improvement using Lean, Six Sigma, or ITIL methodologies. Create, review, and maintain policies and procedures in line with industry standards. Collaborate with internal teams and external stakeholders (auditors, clients). Deliver training on quality, governance, and compliance practices. Report regularly to leadership on audit results, compliance status, and quality metrics. Qualifications & Skills: Education: Bachelor's in IT, Computer Science, or related field; Masters preferred. Experience: 8–10 years in Quality/Governance roles, ideally in Managed Services. Certifications: ISO 27001 Lead Auditor/Implementer, ITIL Foundation or above, COBIT, PMP/Prince2 (preferred). Expertise in: ISO standards, ITSM, risk management, process improvement, GRC tools. Soft Skills: Strong communication, leadership, analytical thinking, and stakeholder management.

ROLE: Quality Manager DESIGNATION: Manager II Quality LOCATION: Kolkata Salary : UPTO 12 LPA Educational Qualification: Bachelors degree YEARS OF EXPERIENCE: 8+Years ( 4 yr as TM ) Role and Key Responsibilities: Supervise quality work group of clients with multiple programs or lines of businesses which can be across multiple sites/geos, including work assignment and attendance monitoring, providing input for selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organizations policies and applicable legal requirements Maintain accurate metrics of direct reports individual performance as well as overall team level performance Evaluate levels of process and staff effectiveness and works with Business stakeholders to create and collaborate on execution of improvement action plans Develop strong working relationships with key Business stakeholders, internal and external Oversee audits of key support processes within each account and recommend changes Key skills and knowledge: Green Belt Six Sigma Demonstrated ability to comprehend, analyze, and interpret. Solid understanding of the organization's business operations and industry. Demonstrated ability to foster customer service disposition and sense of professionalism for self and team. Excellent attention to detail. Demonstrated ability to take initiative and ownership with focus on continuous improvement. Demonstrated ability to mentor, coach and provide direction to team members. Demonstrated ability to lead team members - organizing and prioritizing projects in a fast-paced and deadline-oriented business environment. Advanced Microsoft Office skills. Demonstrated business acumen. Best regards, Manish Chauhan HR Executive| Career Guideline Mumbai / Bangalore 9136520859 manish@careerguideline.co.in