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8.0 - 13.0 years
10 - 14 Lacs
Kolkata
Work from Office
Leading BPO in Kolkata Hiring for Transactional Quality Manager International Voice process US Process Must be a Manager On papers in Quality in International BPO Over All Experience 8+ Years CTC UPTO 14LPA Role & responsibilities Analytical mindset to drive continuous improvement for key CTQs (i,e, NPS / CSAT / FCR) Manage Call Quality & Client related KPI's with analytical quantification and establish corelation Evaluate effectiveness of TQ interventions. Strengthen Quality management processes / framework to improve quality delivery. Drive Process control & Compliance in addition to managing the Audit requirements. Ensure knowledge consistency through calibration, quizzes, D-Sat scrubbing etc. Interact and streamline channels of communication with other Functions and Clients. Provide quality floor support, feedback, refresher and corrective training Support cross process / location teams. Support the Quality and Compliance teams to perform audits and follow ups based on observations highlighted. Preferred candidate profile • Graduate in any discipline • Green Belt Trained and Certified • Good Knowledge about computers. • Excellent communication skills. • Good people management skills • Good knowledge of MS Office • Analytical / Quantitative skills • Maturity in handling customers and work in a multi culture process environment • Data Handling / data interpretation • Good working knowledge of T&TQ (Training & Transaction Quality) systems, tools and technologies. • High level of maturity to handle people including but not limited to client, stake holders, peers etc. • Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure in an unstructured environment • Detail oriented with Strong organizational and Presentation skills • Flexible to work in a 24X7 environment (night shifts and weekends basis scope) • Ability to generate and implement out of the box ideas and Process improvement initiatives in the process. • Designed the FMEA framework in the existing organization or in the past Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123
Posted 3 weeks ago
10.0 - 15.0 years
10 - 13 Lacs
Sriperumbudur
Work from Office
Maintain quality policy & achieve quality objectives of the company. Ensuring that the teams adhere to all the quality standards & procedures. Preparation of control plan, FMEA, PPAP for the new & existing components. Required Candidate profile Reviewing quality assurance procedures, inspection manuals & inspection report as per the standards. Experienced in developing procedures and standards for business excellence.
Posted 3 weeks ago
10.0 - 20.0 years
12 - 14 Lacs
Kolkata, Thane, Pune
Work from Office
Candidates must currently be working as a Manager OR Assistant Manager on papers in Quality for an International Voice process. Shift - Rotational Shifts Work Location - Gurgaon / Pune Required Candidate profile Immediate Joiners OR Max 1 month notice period candidates can apply Call HR Sadiq @ 8904378561 for more details.
Posted 4 weeks ago
8.0 - 13.0 years
10 - 13 Lacs
Kochi, Kolkata, Visakhapatnam
Work from Office
Candidates must currently be working as a Manager OR Assistant Manager on papers in Quality for a BPO. Shift - Dayshifts Work Location - Chennai / Vizag Required Candidate profile Immediate Joiners OR Max 1 month notice period candidates can apply Call HR Manager Reejo @ 9886360719 for more details.
Posted 4 weeks ago
4.0 - 9.0 years
4 - 7 Lacs
New Delhi, Gurugram
Work from Office
Job description : Hiring for Assistant Manager Quality (Transaction Quality) Gurgaon. Interested candidates are requested to please provide an updated resume at vinay.r@ienergizer.com- 9910155221 Job Responsibilities: Travel Experience with GDS knowledge preferred . Team Management - Managing a Team of Quality Evaluators and Team Leaders for aligned Processes Should have time and people management skills Client/Stakeholder management to drive and influence improvement objectives Quality Activities - Documentation for Transaction Monitoring Facilitate the sharing of best practices and implement them and drive performance benchmarking -Keeping Track on Process Trends Can identify process end to end and identify improvement opportunities basis broken links -Analyze and Report Trends in Agents/Process performance -Implement corrective action plans as and when required -Participate in quality systems improvement activities using six sigma methodologies -Recommend initiatives to improve transaction Quality through new quality tools and Motivational Dip check compliance - Weekly basis Calibration compliance - Weekly basis Weekly and Monthly reports - Weekly and Monthly basis Identify bottom Quartile and steps to improve them. Analyze and Report Trends in Agents/Process performance Knowledge, Skills, Other abilities: Well versed with travel domain knowledge & MS Office (Specially Excel, Word and PPT). Strong supervisory skills with an eye for detail. Result Oriented. Excellent written and verbal communication skills in English. Organized and Methodical. Target and deadline driven. Sound knowledge of MS Office (Specially Excel, Word and PPT) Knowledge of all QC Tools like Pareto, Six Sigma. FMEA, SIPOC etc. Mandatory Skills : Bachelors degree in a relevant field or equivalent work experience. 5-8 years of experience in quality, preferably from Travel background . Excellent communication and interpersonal skills, with the ability to effectively engage with diverse audiences. Detail-oriented with strong analytical and problem-solving abilities. Ability to work independently and collaboratively in a fast-paced environment. Experience managing a portfolio of 50-100 agents is preferred. Proficiency in Microsoft Office Interested can call Vinay HR 9910155221 Walkin Interviews- Plot 512-513, Udyog vihar phase-3, Sec-19, Gurgaon
Posted 4 weeks ago
15.0 - 22.0 years
15 - 25 Lacs
Gurugram
Work from Office
Quality Manager Woven Fabric
Posted 1 month ago
5.0 - 10.0 years
3 - 6 Lacs
Gurugram, Delhi / NCR
Work from Office
Managed Scheduling, Daily Weekly Reports. Reporting Formats for site works at project. Coordinating & oversees Vendors & sub- contractors. Worked on sub evaluations of Electrical Lighting. Manage Quality checking of lightings on site . Required Candidate profile Electrical Engineer 5-8 yrs exp. as Quality Manager in Lighting Project Site . Manage Quality checking of lightings on site .
Posted 1 month ago
9.0 - 14.0 years
7 - 12 Lacs
Hyderabad
Work from Office
Min 2yr BPO Quality Manager Exp on the paper, AM/DM cannot apply Manage BPO Quality Team Call Callibration, Audit, Score , CSAT Call/whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile GRADUATE Call/whatsapp CV Amit 8851792136, Neha 8287267407 Must Knows-English and Telugu
Posted 1 month ago
8.0 - 13.0 years
8 - 13 Lacs
Chennai
Work from Office
Must be a Quality Manager in current role from BPO Phone Banking Customer Service Process. Handled a Team of Quality TL's QA's 6 Days Working Fluent English Call 8447780697 send CV monu@creativeindians.com
Posted 1 month ago
10.0 - 15.0 years
10 - 16 Lacs
Gurugram
Work from Office
12+3 Years of Fulltime Education 10 to 12 Years of Experience including 5-6 years’ experience in managing a Quality Manager Role preferably with US banking background covering the Customer Collections areas. Call: Rukhsar-9899875055 Suhani-9911988552
Posted 1 month ago
8.0 - 12.0 years
6 - 8 Lacs
Sonipat
Work from Office
Quality Manager review meetings, maintenance of records and document control. such as internal audits, manage. Experience 8 to 10 years Min Qualification B.tech Company deals in Manufacturing (Mattress) Call & Whatsapp resume 7835904053 Anuj Agarwal Required Candidate profile Urgent requirement Implementation of Quality Management System (QMS) prepared in line of ISO 9001 and guidelines of Quality Council Candidate must be approved lead auditor of ISO 9001.
Posted 1 month ago
10.0 - 12.0 years
9 - 10 Lacs
Bengaluru
Work from Office
Designation: Manager - Quality Management Systems Department: QMS Gender: Female Location : Electronic City, Bangalore Work Experience: Minimum 10 years of industrial experience Should have worked in the Management Systems for at least 5 - 7 years Educational Qualification: Graduate in Mechanical Engineering Local language KANNADA is must. Job Profile: Overall responsibility for monitoring of implementation, maintenance and improvement of Management Systems (ISO9001, IATF16949, AS9100D, ISO14001, ISO45001) To maintain the integrity of the Management Systems when the changes are planned and implemented such as new rules, standards, core tools, CSR, IATF Sanctioned Interpretations & FAQs To maintain the management system documents and records Liaison with external parties on matters relating to Management Systems such as quotation, agreements, audit plans, auditor travel & accommodation plans. Scheduling and conducting MRM Scheduling and conducting Internal Management System Audits Corrective action follow-up for all non-conformities raised during Certification body and internal management system audits To lead reviewing and implementing Customer Specific Requirements (CSR) To do centralized KPI monitoring related to Quality, Environment and Safety Sowmya Samvith Technologies 9844188855
Posted 1 month ago
8.0 - 13.0 years
6 - 7 Lacs
Pune
Work from Office
BE - Mechanical / Metallurgical Engineering with 8 to 10 years of experience in Quality Department. Lead & manage the quality control processes for stainless steel strips, with a strong focus on strip cold rolling, annealing, slitting operations. Required Candidate profile In-depth knowledge of Stainless Steel Processing, ASTM standards for steel & metal products. Proficiency in quality management tools & systems. Manage quality checks for the slitting operations. Perks and benefits Negotiable - Depending Upon Candidate & Experience
Posted 1 month ago
2.0 - 7.0 years
3 - 4 Lacs
Pune
Work from Office
B.E. / Diploma - Mechanical Engineer with 2 to 3 years experience of QC Department & Inspection. Experience in Inspection / Quality Check of Centrifugal Fans / Blowers / Dust Collection Systems, etc. Must have experience in Manufacturing Industry. Required Candidate profile Handle overall Quality Department & Team, Customer Complaint Handle, TPI Inspection Handle, Documentation, STD Process Check as per ISO. Have Good Communication & Computer Skills. Perks and benefits Negotiable - Depending Upon Candidate & Experience
Posted 1 month ago
8.0 - 13.0 years
6 - 7 Lacs
Mumbai
Work from Office
BE - Mechanical / Metallurgical Engineering with 8 to 10 years of experience in Quality Department. Lead & manage the quality control processes for stainless steel strips, with a strong focus on strip cold rolling, annealing, slitting operations. Required Candidate profile In-depth knowledge of Stainless Steel Processing, ASTM standards for steel & metal products. Proficiency in quality management tools & systems. Manage quality checks for the slitting operations. Perks and benefits Negotiable - Depending Upon Candidate & Experience
Posted 1 month ago
2.0 - 7.0 years
3 - 4 Lacs
Mumbai
Work from Office
B.E. / Diploma - Mechanical Engineer with 2 to 3 years experience of QC Department & Inspection. Experience in Inspection / Quality Check of Centrifugal Fans / Blowers / Dust Collection Systems, etc. Must have experience in Manufacturing Industry. Required Candidate profile Handle overall Quality Department & Team, Customer Complaint Handle, TPI Inspection Handle, Documentation, STD Process Check as per ISO. Have Good Communication & Computer Skills. Perks and benefits Negotiable - Depending Upon Candidate & Experience
Posted 1 month ago
8.0 - 13.0 years
6 - 7 Lacs
Bengaluru
Work from Office
BE - Mechanical / Metallurgical Engineering with 8 to 10 years of experience in Quality Department. Lead & manage the quality control processes for stainless steel strips, with a strong focus on strip cold rolling, annealing, slitting operations. Required Candidate profile In-depth knowledge of Stainless Steel Processing, ASTM standards for steel & metal products. Proficiency in quality management tools & systems. Manage quality checks for the slitting operations. Perks and benefits Negotiable - Depending Upon Candidate & Experience
Posted 1 month ago
2.0 - 7.0 years
3 - 4 Lacs
Bengaluru
Work from Office
B.E. / Diploma - Mechanical Engineer with 2 to 3 years experience of QC Department & Inspection. Experience in Inspection / Quality Check of Centrifugal Fans / Blowers / Dust Collection Systems, etc. Must have experience in Manufacturing Industry. Required Candidate profile Handle overall Quality Department & Team, Customer Complaint Handle, TPI Inspection Handle, Documentation, STD Process Check as per ISO. Have Good Communication & Computer Skills. Perks and benefits Negotiable - Depending Upon Candidate & Experience
Posted 1 month ago
8.0 - 13.0 years
6 - 7 Lacs
Gandhinagar
Work from Office
BE - Mechanical / Metallurgical Engineering with 8 to 10 years of experience in Quality Department. Lead & manage the quality control processes for stainless steel strips, with a strong focus on strip cold rolling, annealing, slitting operations. Required Candidate profile In-depth knowledge of Stainless Steel Processing, ASTM standards for steel & metal products. Proficiency in quality management tools & systems. Manage quality checks for the slitting operations. Perks and benefits Negotiable - Depending Upon Candidate & Experience
Posted 1 month ago
2.0 - 7.0 years
3 - 4 Lacs
Gandhinagar
Work from Office
B.E. / Diploma - Mechanical Engineer with 2 to 3 years experience of QC Department & Inspection. Experience in Inspection / Quality Check of Centrifugal Fans / Blowers / Dust Collection Systems, etc. Must have experience in Manufacturing Industry. Required Candidate profile Handle overall Quality Department & Team, Customer Complaint Handle, TPI Inspection Handle, Documentation, STD Process Check as per ISO. Have Good Communication & Computer Skills. Perks and benefits Negotiable - Depending Upon Candidate & Experience
Posted 1 month ago
8.0 - 13.0 years
6 - 7 Lacs
Jamnagar
Work from Office
BE - Mechanical / Metallurgical Engineering with 8 to 10 years of experience in Quality Department. Lead & manage the quality control processes for stainless steel strips, with a strong focus on strip cold rolling, annealing, slitting operations. Required Candidate profile In-depth knowledge of Stainless Steel Processing, ASTM standards for steel & metal products. Proficiency in quality management tools & systems. Manage quality checks for the slitting operations. Perks and benefits Negotiable - Depending Upon Candidate & Experience
Posted 1 month ago
2.0 - 7.0 years
3 - 4 Lacs
Jamnagar
Work from Office
B.E. / Diploma - Mechanical Engineer with 2 to 3 years experience of QC Department & Inspection. Experience in Inspection / Quality Check of Centrifugal Fans / Blowers / Dust Collection Systems, etc. Must have experience in Manufacturing Industry. Required Candidate profile Handle overall Quality Department & Team, Customer Complaint Handle, TPI Inspection Handle, Documentation, STD Process Check as per ISO. Have Good Communication & Computer Skills. Perks and benefits Negotiable - Depending Upon Candidate & Experience
Posted 1 month ago
8.0 - 13.0 years
6 - 7 Lacs
Ahmedabad
Work from Office
BE - Mechanical / Metallurgical Engineering with 8 to 10 years of experience in Quality Department. Lead & manage the quality control processes for stainless steel strips, with a strong focus on strip cold rolling, annealing, slitting operations. Required Candidate profile In-depth knowledge of Stainless Steel Processing, ASTM standards for steel & metal products. Proficiency in quality management tools & systems. Manage quality checks for the slitting operations. Perks and benefits Negotiable - Depending Upon Candidate & Experience
Posted 1 month ago
2.0 - 7.0 years
3 - 4 Lacs
Ahmedabad
Work from Office
B.E. / Diploma - Mechanical Engineer with 2 to 3 years experience of QC Department & Inspection. Experience in Inspection / Quality Check of Centrifugal Fans / Blowers / Dust Collection Systems, etc. Must have experience in Manufacturing Industry. Required Candidate profile Handle overall Quality Department & Team, Customer Complaint Handle, TPI Inspection Handle, Documentation, STD Process Check as per ISO. Have Good Communication & Computer Skills. Perks and benefits Negotiable - Depending Upon Candidate & Experience
Posted 1 month ago
7.0 - 12.0 years
4 - 7 Lacs
Tiruppur, Coimbatore, Erode
Work from Office
Designation: Quality Manager - Woven Work Location : Tirupur Role & responsibilities : * Candidate should have experience in woven garment * Candidate should have experience in shirt manufacturing. * Candidate should have strong knowledge in Industrial Engineer. * Candidate should take care from cut to pack. * Candidate should handle minimum of 150 machine capacity. * Candidate should coordinate with Job work units and inhouse manpower. * Candidate should have strong knowledge in all Quality parameters. Interested candidates can email to hrmarketing@alayacotton.com or can reach 9787657100 Preferred candidate profile Textiles / Garments / Hosiery
Posted 1 month ago
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