10260 Quality Management Jobs - Page 9

QA/QC- T&D

Role :PMO Lead Career Band : C1 Description The role incument is responsible for complete end to end project management for the assigned project which includes project planning, delivery, client interaction, trouble shooting, managing project operational parameters and people management. PM role can exist at offshore and overseas. Span of 20 - 40 FTE (2-5 Project Leads) Responsibilities Works with the offshore Delivery Manager/ Program Manager to ensure that all the delivery parameters ( (Bulge, Offshore Ratio, Effort Under run etc) are in sync with the account plan Ensures timely delivery in order to avoid the penalty payouts, adherance to project cashflow schedule Contributes to increased ...

Role Purpose The purpose of this role is to conduct audits to ensure quality compliance within the account. Do Conduct process quality audits as per plan Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful...

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successfu...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

About The Role Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ? Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client q...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Quality Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Support the governance framework and ensure compliance with defined policies, processes, and reporting standards. Track and validate alignment of initiatives with business objectives and transformation strategy. Maintain the UXI dashboard, monitor daily UXI scores, and track month-to-month performance. Assi...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP Quality Management (QM) Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are optimized for performance and ...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Quality Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Roles Understand the Client's technical landscape for endpoint management Service Management Expertise in: Familiar with ITIL v3/V4 – practical know how Stakeholder management SLA management Service Management governance Strong analytical and problem solving skills Ability to perform changes & hold indepe...

We are looking for a highly skilled and experienced Manager Quality to join our team in Bengaluru. The ideal candidate will have 10-15 years of experience in quality management, preferably in the CRM/IT Enabled Services/BPO industry. Roles and Responsibility Develop and implement comprehensive quality plans to ensure high standards of service delivery. Conduct regular audits and assessments to identify areas for improvement and provide coaching and feedback to team members to enhance their skills and performance. Collaborate with cross-functional teams to resolve customer complaints and issues promptly. Analyze data and metrics to measure quality performance and identify trends and opportuni...

We are looking for a highly skilled and experienced Quality Manager to join our team in Bengaluru. The ideal candidate will have 7-10 years of experience in quality management, preferably in an international setting. Roles and Responsibility Develop and implement comprehensive quality control processes to ensure high standards of service delivery. Conduct regular audits and assessments to identify areas for improvement and provide recommendations for enhancement. Collaborate with cross-functional teams to align quality objectives with business goals. Analyze data and metrics to measure performance and inform quality improvement initiatives. Train and guide team members on quality procedures ...

Looking for a skilled professional to join our team as a Quality Executive in Domestic BPO. The ideal candidate will have 1-6 years of experience and be based in Bengaluru. Roles and Responsibility Manage and maintain high-quality standards in domestic BPO operations. Develop and implement quality control processes to ensure excellence. Collaborate with teams to identify and resolve quality issues. Analyze data to identify trends and areas for improvement. Provide training and coaching to team members on quality procedures. Ensure compliance with company policies and regulatory requirements. Job Requirements Minimum 1 year of experience in quality assurance or a related field. Strong knowled...

We are looking for a highly skilled and experienced Quality Analyst to join our team in Bengaluru. The ideal candidate will have 2-5 years of experience in quality analysis, preferably in a customer service or BPO environment. Roles and Responsibility Monitor and evaluate call quality to ensure adherence to company standards. Conduct regular audits to identify areas for improvement and provide feedback to agents. Develop and implement quality control processes to enhance agent performance. Collaborate with team members to resolve customer complaints and concerns. Analyze data to identify trends and patterns in customer interactions. Provide coaching and training to agents on quality-related ...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP Quality Management (QM) Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various stakeholders to gather requirements, overseeing the development process, and ensuring that the applications meet the specified quality standards. You w...

We are looking for a highly skilled and experienced professional to join our team as a Manager - Quality in Bengaluru. The ideal candidate will have 5-10 years of experience in quality management, preferably in the CRM/IT Enabled Services/BPO industry. Roles and Responsibility Develop and implement effective quality control processes to ensure high standards of service delivery. Lead and manage a team of quality professionals to achieve departmental goals. Collaborate with cross-functional teams to identify and resolve quality issues. Analyze data and metrics to measure performance and identify areas for improvement. Implement corrective actions to address quality concerns and enhance overal...

We are looking for a highly skilled and experienced professional to join our team as a Manager Quality in Bengaluru. The ideal candidate will have 5-10 years of experience in quality management, preferably in an international setting. Roles and Responsibility Develop and implement comprehensive quality plans to ensure high standards of service delivery. Conduct regular audits and assessments to identify areas for improvement and provide coaching and feedback to team members to enhance their skills and performance. Collaborate with cross-functional teams to resolve complex issues and improve overall process efficiency. Analyze data and metrics to measure the effectiveness of quality initiativ...

We are looking for a highly skilled and experienced Assistant Manager Quality to join our team in Bengaluru. The ideal candidate will have 5-10 years of experience in quality management, preferably in the CRM/IT Enabled Services/BPO industry. Roles and Responsibility Develop and implement effective quality control processes to ensure high standards of service delivery. Lead and manage a team of quality professionals to achieve departmental goals. Collaborate with cross-functional teams to identify and resolve quality issues. Analyze data and metrics to measure quality performance and identify areas for improvement. Implement corrective actions to address quality concerns and enhance overall ...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Informatica MDM Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with different teams to troubleshoot problems, ensuring that syst...

About The Role Project Role : Data Architect Project Role Description : Define the data requirements and structure for the application. Model and design the application data structure, storage and integration. Must have skills : Informatica MDM Good to have skills : Accenture Delivery Methods (ADM) Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Data Architect, you will define the data requirements and structure for the application. Your typical day will involve modeling and designing the application data structure, storage, and integration, ensuring that the data architecture aligns with business objectives and supports effi...

This Position reports to: Production Manager Your role and responsibilities In this role, you will have the opportunity to contribute significantly to the Quality team is dedicated to implementing a culture and practice of excellence throughout the entire value chain of the organization, to increase customer satisfaction and improve profitability in a sustainable way. The work model for the role is: #Li-Onsite This role is contributing to the Smart power Business and the role reports to Manufacturing Quality Manager and is in Nelamangala, Bangalore, India as a Quality Specialist /Test Engineering Supervisor, will support production processes to ensure optimization of cost, quality and on tim...