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1.0 - 2.0 years
3 - 6 Lacs
Bilaspur
Work from Office
Job Role: Quality Inspector (Quality Associate) We are seeking a diligent and experienced Quality Inspector (Quality Associate) to join our team. This role is essential for maintaining the high-quality standards of products within the Automobile sector, specifically in Plastic Injection Molding or Lighting Products. Education & Experience: Education: Diploma / B.E. / B.Tech. (Mechanical / Automotive / Production) only Experience: Minimum 1 year of experience in Product Quality Inspection. Industry: Plastic Injection Molding or Lighting Products Key Responsibilities: Experience in Product inspection (Visual & Dimensional). Hands-on experience in measuring instruments handling like (Vernier, Micrometer, Height Gauge, Attribute gauges, Air gauges, TPG etc.). Good knowledge of inspection, measurement techniques, and GD&T (Geometric Dimensioning and Tolerancing). Good understanding of Quality standards; inspection reports; and Quality Plan. Ability to read Blueprints/Drawings. Good written & verbal communication skills. Other Requirements: Aggressive Attitude. Willing to stay near the plant location. Medically fitness mandatory. Work Discipline (Safety; Quality). Communication on daily work management to Client SPOC person / Project Leader. Compensation & Benefits: Food: Available Transport: Not Available Attendance Bonus: For 100% attendance, you will receive 500/- attendance bonus every month. Benefits: PF, ESIC, etc. On-Role Job. Will help in building a career in the Quality Department. Will get Free training on various Quality Tools. Working Conditions: Working Days: 6 days Working Hours: 8:30 Hrs (Including Breaks) Shift: Rotational Shift Weekly Off: One day as per shift schedule Note: If this Job Description, position, department, salary & location matches with your expectation and you can join immediately, then share your updated resume at the earliest. You will be required to attend a technical interview. If selected, you will receive a spot offer.
Posted 1 month ago
1.0 - 2.0 years
3 - 6 Lacs
Chennai
Work from Office
Job Role: Quality Inspector (Quality Associate) We are seeking a diligent and experienced Quality Inspector (Quality Associate) to join our team. This role is essential for maintaining the high-quality standards of products within the Automobile sector, specifically in Plastic Injection Molding or Lighting Products. Education & Experience: Education: Diploma / B.E. / B.Tech. (Mechanical / Automotive / Production) only Experience: Minimum 1 year of experience in Product Quality Inspection. Industry: Plastic Injection Molding or Lighting Products Key Responsibilities: Experience in Product inspection (Visual & Dimensional). Hands-on experience in measuring instruments handling like (Vernier, Micrometer, Height Gauge, Attribute gauges, Air gauges, TPG etc.). Good knowledge of inspection, measurement techniques, and GD&T (Geometric Dimensioning and Tolerancing). Good understanding of Quality standards; inspection reports; and Quality Plan. Ability to read Blueprints/Drawings. Good written & verbal communication skills. Other Requirements: Aggressive Attitude. Willing to stay near the plant location. Medically fitness mandatory. Work Discipline (Safety; Quality). Communication on daily work management to Client SPOC person / Project Leader. Compensation & Benefits: Food: Available Transport: Not Available Attendance Bonus: For 100% attendance, you will receive 500/- attendance bonus every month. Benefits: PF, ESIC, etc. On-Role Job. Will help in building a career in the Quality Department. Will get Free training on various Quality Tools. Working Conditions: Working Days: 6 days Working Hours: 8:30 Hrs (Including Breaks) Shift: Rotational Shift Weekly Off: One day as per shift schedule Note: If this Job Description, position, department, salary & location matches with your expectation and you can join immediately, then share your updated resume at the earliest. You will be required to attend a technical interview. If selected, you will receive a spot offer.
Posted 1 month ago
1.0 - 2.0 years
3 - 6 Lacs
Pimpri-Chinchwad
Work from Office
Job Role: Quality Inspector (Quality Associate) We are seeking a diligent and experienced Quality Inspector (Quality Associate) to join our team. This role is essential for maintaining the high-quality standards of products within the Automobile sector, specifically in Plastic Injection Molding or Lighting Products. Education & Experience: Education: Diploma / B.E. / B.Tech. (Mechanical / Automotive / Production) only Experience: Minimum 1 year of experience in Product Quality Inspection. Industry: Plastic Injection Molding or Lighting Products Key Responsibilities: Experience in Product inspection (Visual & Dimensional). Hands-on experience in measuring instruments handling like (Vernier, Micrometer, Height Gauge, Attribute gauges, Air gauges, TPG etc.). Good knowledge of inspection, measurement techniques, and GD&T (Geometric Dimensioning and Tolerancing). Good understanding of Quality standards; inspection reports; and Quality Plan. Ability to read Blueprints/Drawings. Good written & verbal communication skills. Other Requirements: Aggressive Attitude. Willing to stay near the plant location. Medically fitness mandatory. Work Discipline (Safety; Quality). Communication on daily work management to Client SPOC person / Project Leader. Compensation & Benefits: Food: Available Transport: Not Available Attendance Bonus: For 100% attendance, you will receive 500/- attendance bonus every month. Benefits: PF, ESIC, etc. On-Role Job. Will help in building a career in the Quality Department. Will get Free training on various Quality Tools. Working Conditions: Working Days: 6 days Working Hours: 8:30 Hrs (Including Breaks) Shift: Rotational Shift Weekly Off: One day as per shift schedule Note: If this Job Description, position, department, salary & location matches with your expectation and you can join immediately, then share your updated resume at the earliest. You will be required to attend a technical interview. If selected, you will receive a spot offer.
Posted 1 month ago
0.0 - 1.0 years
2 - 2 Lacs
Chennai, Guindy
Work from Office
Job Type: Full-Time/ Conractual Department: Production Job description The Soldering Assembly Operator is responsible for performing various soldering tasks to assemble, repair, or inspect components and products. This role requires excellent attention to detail, steady hand-eye coordination, and a thorough understanding of soldering techniques and tools. The operator will work with electronic components, ensuring that soldered joints meet quality and safety standards. Soldering Assembly : Use soldering tools to connect components and wires to printed circuit boards (PCBs), connectors, and other electronics. Inspect solder joints for strength, durability, and compliance with quality standards, ensuring no cold joints or solder bridges. Accurately place components on circuit boards before soldering, following instructions and ensuring correct orientation. Perform rework or repairs on defective components or connections as needed. To follow all health and safety guidelines, including wearing personal protective equipments and maintaining a clean work area to prevent accidents. Record work completed, including any issues encountered and steps taken to resolve them, in accordance with company policies. Regularly clean, calibrate, and maintain soldering equipment to ensure reliability and precision. Prior experience in soldering, particularly in electronics or PCB assembly, is often required. Schedule : Day shift Supplemental Pay: Overtime pay Education: 10th, 12th, ITI, Diploma (Freshers preferred)
Posted 1 month ago
5.0 - 10.0 years
4 - 9 Lacs
Sonipat, Kundli
Work from Office
1. Responsible for Raw material testing, In process Inspection, Final Inspection& PDI 2. Responsible for Customer Quality and timely calibration of various instruments 3. Responsible for Customers audit as per IATF 16949, ISO 9001. 4. Making SPC, MSA, Control Plan, 8D& FMEA. 5. Prepare the rejection & Scrap details on Daily/Monthly basis & Do analysis to control the rejection. 6. Handling Customer Complaint & Making 8D (Internal& External) to avoid thecomplaint. 7. Having Knowledge of 7 QC Tools, 5 Core Quality Tools and Maintaining MIS, Defect Analysis, Customer Complaint & find out the root cause & analysis the same to achieve targets. 8. Maintaining & Aware the team for 5-S & kaizen activity for continual improvements. 9. Min 06 to 8+ Years Experience with Automotive, Fasteners & Sheet metal background 10. Handling the Manpower & Boost the manpower to achieve the required targets.
Posted 1 month ago
2.0 - 4.0 years
3 - 5 Lacs
Sonipat
Work from Office
1. Implementation and improvement in Quality Management System as per ISO 13485:2016. 2. Implementation & Formation of Standard Operating Procedure (SOP) & Protocols as per GMP. 3. Maintain complete documents of various departments like Site Master File, Device Master File with easy archival/retrieval. 4. Involve onsite into the calibration & Validation activities. Preparation of Calibration calendar and preventive maintenance. 5. Assist in preparation of Batch Manufacturing Record as per manufacturing and their review before release of the batch. 6. Giving line clearance before starting the New Batch.
Posted 1 month ago
10.0 - 20.0 years
15 - 20 Lacs
Sonipat
Work from Office
1. Expertise in manufacturing of Fans, Electric Motor and other home appliances manufacturing. 2. Expertise in Supplier Development and improvement their QMS and processes. 3. Analysis on Field Complaints related to quality and take improvement action plans to reduce FCR and also visit to abroad for Complaint Analysis 4. Establish, maintain, and continuously improve QMS to ensure product consistency and compliance with industry standards. 5. Lead the quality assurance team, setting objectives and priorities to ensure high-quality manufacturing processes. 6. Monitor and improve manufacturing processes to reduce defects and ensure consistent product quality. 7. Ensure that all manufacturing processes comply with national and international standards, as well as company-specific requirements. 8. Evaluate, select, and audit suppliers to ensure that incoming materials meet quality standards; develop supplier partnerships for continuous improvement
Posted 1 month ago
2.0 - 4.0 years
4 - 6 Lacs
Sonipat, Kundli
Work from Office
1. Be the Quality Management representative for the company regarding Quality Management system. 2. Responsible for Quality Management system and lead Audits across all areas of business functions. 3. Responsible in ensuring company's Quality management system is compliance with ISO certification, IATF Certification. 4. Oversee effective implementation of Quality Management system (QMS) throughout the company.
Posted 1 month ago
2.0 - 3.0 years
1 - 2 Lacs
Tambaram
Work from Office
Company: Harita Techserv (TVS Group) Location: Tambara Mepz, Chennai Website : www.harita.in Qualification: APQP , PPAP,Quality , Good communication, 7 QC Interested candidates can join the below mentioned link for virtual walkin and share your cv to sathishkumar.r@harita.co.in Virtual Walk-in Drive for Mechanical Engineers May 26, 2025, 5:30pm May 30, 2025, 7:30pm • Time zone: Asia/Kolkata Google Meet joining info Video call link: https://meet.google.com/qte-nseq-csh
Posted 1 month ago
5.0 - 10.0 years
10 - 15 Lacs
Sonipat
Work from Office
1. Be the Quality Management representative for the company regarding Quality Management system. 2. Responsible for Quality Management system and lead Audits across all areas of business functions. 3. Responsible in ensuring company's Quality management system is compliance with ISO certification, IATF Certification. 4. Oversee effective implementation of Quality Management system (QMS) throughout the company. 5.Candidate have exp of Internal Audit, Vendor System Audit 6.Maintaining documents as per IATF-16949:2016,ISO-9001:2015 /Exp In MACE Audit 7. Candidate from OIL SEAL Industry will be preferred
Posted 1 month ago
0.0 - 1.0 years
2 - 3 Lacs
Sonipat, Kundli
Work from Office
1.Manage day-to-day operations of the production department production facility, Ensuring production targets are met while maintaining high standards of quality and safety. 2.Implement strategies to optimize production processes, minimize waste, Monitor production metrics and report on KPI's. 3.Lead and motivate a team of production staff, including supervisors and operators.
Posted 1 month ago
4.0 - 6.0 years
6 - 8 Lacs
Bahadurgarh
Work from Office
1. Develop and implement quality assurance policies and procedures. 2. Conduct regular quality audits and inspections to identify process inefficiencies. 3. Analyze data to determine areas for improvement in the quality system. 4. Collaborate with engineering and production teams to ensure quality standards are met 5.Candidate with exp in HR Coil, CR Coil & Precision tubes from Same Industries will be preffered
Posted 1 month ago
8.0 - 10.0 years
7 - 9 Lacs
Sonipat, Kundli
Work from Office
1. Manage all production, quality, production planning 2. Manage relationship with factories top management 3. Manage junior team members and contribute considerably to the achievement of team objectives. 4. Supervise junior production staffs ensuring that quality is the paramount priority and focus. 5. Explain practices and directives to factory QIP/ Production Heads and/or LO teams to achieve shared goals. 6. Influence factory production/ quality middle management and drive change to achieve production objectives. 7. Make day to day decisions within defined scope (with support on complex issues) 8. Account for production area with predefined scope of responsibilities.
Posted 1 month ago
10.0 - 14.0 years
12 - 16 Lacs
Sonipat, Kundli
Work from Office
1. A competent professional having more than min 5 years experience of ABS Plating indistry in handling Manufacturing Operations, Quality Management systems, New Product Design & Development, Project Management, Plant Maintenance and Strategic Planning. 2. Adroit in managing overall operations and product costing & optimization activities in the plant with a view to enhancing the operational efficiency and eliminating obsolescence. 3. Proficient in designing & developing new products and components in conformance to pre-defined specifications. 4. Track record of achieving cost reduction through vendor development, curbing rework & rejection, materials management and inventory control. 5. Excellent analytical, troubleshooting and inter-personal skills with proven ability in driving numerous product development initiatives during the career span
Posted 1 month ago
3.0 - 6.0 years
2 - 6 Lacs
Chennai
Work from Office
Detect Technologies is looking for Asst Manager SOM (Support Operations & Maintenance) to join our dynamic team and embark on a rewarding career journey Supervise maintenance and operational support functions Optimize resource utilization and ensure uptime Coordinate cross-functional teams and vendors Monitor KPIs and service quality
Posted 1 month ago
5.0 - 10.0 years
3 - 4 Lacs
Dindigul
Work from Office
Vadamalayan Hospitals is looking for Quality Executive to join our dynamic team and embark on a rewarding career journey Ensure product quality through routine inspections and audits Maintain compliance with industry standards and policies Analyze defects and implement corrective actions Support continuous improvement initiatives
Posted 1 month ago
1.0 - 2.0 years
1 - 2 Lacs
Faridabad
Work from Office
Job Role: Quality Inspector (Quality Associate) We are seeking a diligent and experienced Quality Inspector (Quality Associate) to join our team. This role is essential for maintaining the high-quality standards of products within the Automobile sector, specifically in Plastic Injection Molding or Lighting Products. Education & Experience: Education: Diploma / B.E. / B.Tech. (Mechanical / Automotive / Production) only Experience: Minimum 1 year of experience in Product Quality Inspection. Key Responsibilities: Experience in Product inspection (Visual & Dimensional). Hands-on experience in measuring instruments handling like (Vernier, Micrometer, Height Gauge, Attribute gauges, Air gauges, TPG etc.). Good knowledge of inspection, measurement techniques, and GD&T (Geometric Dimensioning and Tolerancing). Good understanding of Quality standards; inspection reports; and Quality Plan. Ability to read Blueprints/Drawings. Good written & verbal communication skills. Other Requirements: Aggressive Attitude. Willing to stay near the plant location. Medically fitness mandatory. Work Discipline (Safety; Quality). Communication on daily work management to Client SPOC person / Project Leader. Working Conditions: Working Days: 6 days Working Hours: 8:30 Hrs (Including Breaks) Shift: Rotational Shift Weekly Off: One day as per shift schedule.
Posted 1 month ago
8.0 - 13.0 years
7 - 17 Lacs
Hyderabad
Work from Office
Role & responsibilities In Precision Engineering Close Tolerance Components & Products Manufacturing or related fields with Certification as an IATF16949 Auditor or firsthand implementation & successful accreditation of the 16949 standard is essential. Knowledge in SPC and quality tools like FMEA, PAAP is a must. Exceptional Leadership, problem solving, impart training first hand to Subordination to develop analytical skills to solve problems, a very thorough understanding of the IATF 16949 Standards to develop, implement and maintain QMS Compliances, oversee all aspects of products, process audits, inspection and testing, drive continuous improvement initiatives to enhance product quality, reduce process defects and costs significantly, lead, train and mentor the young quality teams, Set up processes to collaborate with suppliers/vendors to ensure they meet the quality requirements and standard, maintain documentation, records of Audits and Compliances with Corrective actions records and Present high quality Reports to Management and Departments as also external stake holders & Customers, highlighting key performance Indicators and time bound improvement programs that are correlated to cost & budget targets of the Division, linked to the Corporate Objective & Goals. Preferred candidate profile Inward, Line, Final Inspections & Sub-contact Inspections. Testing & Painting Total Product & Processes Quality Control. Vendor/Sub Contractors evaluation NPD Validation Design, Plan & Implementation of QMS for Certification of IATF TS16949. Conduct Management Review Meetings periodically Customer Inspections and coordination.
Posted 1 month ago
5.0 - 8.0 years
5 - 9 Lacs
Chennai
Work from Office
IGO Agri Techfarms is looking for QC Manager to join our dynamic team and embark on a rewarding career journey. A QC Manager is responsible for managing the quality control process within a company or organization They oversee the quality assurance procedures for products, services, and processes to ensure they meet the required standards and specifications The QC Manager must be skilled in analyzing data, identifying trends, and implementing corrective actions to improve quality control Develop, implement, and maintain quality control policies and procedures Establish quality control metrics and benchmarks to monitor product and service quality Develop and oversee quality control inspection and testing procedures Analyze quality control data and trends to identify areas for improvement Develop and implement corrective actions to improve quality control processes Ensure compliance with industry standards and regulatory requirements
Posted 1 month ago
2.0 - 5.0 years
5 - 9 Lacs
Bengaluru
Work from Office
The purpose of this role is work closely with the Digital Performance teams to implement and execute Performance Marketing campaigns, in line with the agreed strategy, to maintain, develop and exceed client performance targets. Job Description: Key responsibilities: Focuses on day-to-day execution Provides day to day implementation, optimisation and upload of client campaigns through direct input and supervising junior staff Liaises with vendors and third party reps to maintain and develop relationships and build knowledge of new features and betas Interprets performance reports to provide actionable insights and analysis to meet campaign objectives Generates campaign reports and is responsible for pacing, QA and trafficking
Posted 1 month ago
3.0 - 6.0 years
4 - 8 Lacs
Pune
Work from Office
Lead and manage process improvement initiatives using Six Sigma and Lean methodologies to streamline operations and eliminate inefficiencies. Design and implement automation solutions to enhance process efficiency and reduce manual intervention. Conduct regular audits to assess process compliance and identify opportunities for enhancement. Establish and maintain quality standards, ensuring alignment with industry regulations and best practices. Develop and monitor quality KPIs, providing detailed reports and insights to management on process performance. Collaborate with cross-functional teams to identify process bottlenecks and develop strategic solutions. Facilitate training and workshops to build process improvement capabilities within the organization. Communicate effectively with stakeholders to ensure alignment and support for process improvement efforts. Qualifications: Bachelor s degree in business administration, Engineering, or a related field. Master s degree preferred. Certification in Six Sigma (Black Belt) and Lean methodologies, Project Management Extensive experience in process improvement, automation, and quality management. Strong analytical skills with the ability to interpret data and generate actionable insights. Excellent communication and interpersonal skills for effective collaboration across teams. Proficiency in process mapping tools and software, as well as KPI reporting tools. Ability to manage multiple projects simultaneously and prioritize tasks effectively. Preferred skills: Mandatory - Bachelor s degree, preferably Technology/IT/Infra related. Mandatory - Well versed in MS Excel, MS PowerPoint, Statistical tools, Data Modelling, Six Sigma black belt, Lean, Power BI, RPA Strong Communication skills
Posted 1 month ago
5.0 - 10.0 years
18 - 20 Lacs
Bengaluru
Work from Office
Job Title UX Designer II Job Description Job title: UX Designer II Your role: As a UX Designer in the Ambulatory Monitoring & Diagnostics (AM&D) Experience Design team, you will play a pivotal role in shaping how users interact with advanced health monitoring solutions that positively impact lives every day. Partnering closely with global multidisciplinary teams, you will craft designs that align with the businesss goals while delivering safe, intuitive, and delightful experiences for our customers. You are responsible for: Driving the end-to-end design process, from concept ideation to wireframing, prototyping, and final design. Implementing user-centered design principles and best practices to create consistent, high quality user experiences in alignment with the Philips brand and the Design Language System (DLS). Contributing to usability testing and leveraging feedback to continuously refine and improve designs. Supporting UX telemetry efforts by helping identify key metrics, design event taxonomies, and track performance to measure design impact. Creating and maintaining standard design documentation in alignment with internal Quality Management Systems (QMS). Working closely with a global cross-functional team, including product managers, and developers, to align design with business goals and technical constraints. To succeed in this role, you should have the following skills and experience: Bachelors or Master s degree in Design, Interaction Design, Human-Computer Interaction, or a related field. 5+ years of experience in UX design, preferably in the health tech industry. Proficiency in design tools like Figma, Sketch, and InVision, with the ability to adapt to emerging tools and trends. Familiarity with agile methodologies and tools. Strong analytical and problem-solving abilities for tackling complex design challenges. Ability to navigate ambiguity and propose innovative, user-centered solutions. Excellent communication skills, including proficiency in written and spoken English, to effectively collaborate with diverse teams, present ideas to stakeholders, and document processes. A proactive mindset for advocating user needs and driving design decisions that align with Philips mission to deliver better care to more people. How we work at Philips Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart - which for full-time employees translates to 3 days working from the office and up to 2 days from home - for our hybrid roles. Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way. Our commitment to inclusion and diversity Our hybrid working model is defined in 3 ways: We believe in the importance of impactful collaboration: Theres a certain energy when everyone s in the same room that can heighten idea generation and creative friction needed for problem-solving. We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis. We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best. Why should you join Philips?
Posted 1 month ago
2.0 - 6.0 years
5 - 10 Lacs
Mumbai
Work from Office
Burns & McDonnell India (BMI) Oil, Gas & Chemical Division is looking for Document Controllers in the Mumbai office. The engineering design of projects spanning across sectors such as Oil, Gas, Chemicals, Petrochemicals, Renewable Fuels, Decarbonization, and Carbon Capture. And these projects arent limited to a local scale; they are positioned globally, reflecting our worldwide impact. Youll be a part of our vibrant Oil, Gas, and Chemicals (OGC) Global Practice, a thriving collective of around 500 professionals. This dynamic group lives and breathes engineering, procurement, and construction projects across various industries - Refining, Midstream & Logistics, Petrochemical, and Chemicals. So, are you ready to take on challenges that shape industries and transform lives? Dive into the exciting world of Burns & McDonnell India, where your contribution will be part of our global footprint. Roles & responsibilities: Timely, accurate and efficient preparation and management of documents. Review and update technical documents (e.g. manuals and workflows) Distribute project-related copies to internal teams through EDMS (Electronic Data Management System) or email. Coordinate with Project Manager / Project Engineer and other discipline leads. Receive, log, track, file, and monitor engineering and supplier drawings in EDMS Respond to internal and external drawing and document requests. Maintaining the security of confidential documents. Proficient in Bluebeam Revu editing skills. Qualifications Graduation in stream with 2 to 6 years of relevant experience. Excellent Communication (Read, Write and Speak) Skills. Familiarity with project management Hands-on experience with MS Office, MS Excel, Aconex & SDx etc. Knowledge of quality management systems and standards, including project-specific scope of work and operating procedures. Delivery focused and deadline oriented with the ability to deliver objectives. Job Engineering Primary Location India-Maharashtra-Mumbai Schedule: Contract Travel: No Req ID: 251442 Job Hire Type Contingent Worker (CWK) Not Applicable #BMI N/A
Posted 1 month ago
10.0 - 20.0 years
8 - 17 Lacs
Hyderabad
Work from Office
Role & responsibilities In Mechanical Precession close Tolerance high volume discrete Component Manufacturing in IATF TS16949 Environment, with Strong Knowledge of Manufacturing Process, Quality Controls, Lean Manufacturing Principles, Data Collection Software & Tools, Heat Treatment, Special Coatings & Metallurgical Processes, Automation of Manufacturing Cells on the shop floor, excellent Leadership, Communication and interpersonal skills to build, manage & lead teams and Collaborate with the Commercial Arm of the Operations, for the Divisions Corporate Objectives of the market & Segment Goals Preferred candidate profile Production Planning & Execution Manufacturing Process Quality Control Shop Floor & Resource Management Process Improvements Safety Compliances Communication & Cross Functional Objectives Cost Reductions & Commercial Gain. IATF 16949 Environment High Volume Production Solutions with Automation
Posted 1 month ago
5.0 - 8.0 years
9 - 14 Lacs
Hyderabad
Work from Office
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Fullstack Java Enterprise. Experience5-8 Years.
Posted 1 month ago
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