1822 Quality Management Jobs - Page 21

Role Overview: We are looking for a Production Manager to lead and manage all aspects of the production process in our Grain Neutral Spirit (GNS) distillery involving grain handling and milling, slurry preparation, liquefaction, fermentation, distillation, decanters dryers, boiler, and water treatment and byproduct processing. The role requires deep knowledge and independent handling of entire Distillery production management process from sourcing raw materials to the finished product. This includes production planning, quality control, team leadership, and cost management, ensuring efficient and smooth operations while adhering to safety and regulatory standards. Responsibilities: Developing and implementing production schedules, managing inventory of raw materials and finished goods, and coordinating with various departments to ensure timely production Monitoring the production process at various stages to ensure adherence to quality standards, implementing quality control measures, and troubleshooting any quality issues Analyzing the production process, identifying areas for improvement, and implementing changes to enhance efficiency, reduce costs, and improve product quality Managing and motivating a team of production staff, providing training and guidance, and fostering a safe and productive work environment Developing and managing the production budget, controlling costs, and ensuring that production activities are within budgetary guidelines Ensuring that the distillery operations comply with all relevant regulations and safety standards, including those related to alcohol production, storage, and distribution Ensuring that the distillery operations comply with all relevant regulations and safety standards, including those related to alcohol production, storage, and distribution Overseeing the maintenance and upkeep of equipment and machinery, coordinating with maintenance personnel, and ensuring that equipment is in good working order Requirements: Masters Degree in engineering, chemistry, or a related field, or a Diploma in Industrial Fermentation and Alcohol Technology 10-15 years of experience in a production management role within a distillery or brewery Strong understanding of distillery processes, including fermentation, distillation, and purification, as well as knowledge of relevant equipment and machinery. Proven experience in production planning, scheduling, and control, with the ability to manage resources effectively. Familiarity with quality control principles, standards, and procedures, and the ability to implement and maintain quality control systems. Strong leadership and interpersonal skills, with the ability to motivate and manage a team of production staff. Ability to identify and resolve production issues, troubleshoot equipment problems, and implement corrective actions. Knowledge of relevant regulations and safety standards related to alcohol production and distillery operations. Understanding of budgeting and cost management principles, with the ability to manage production costs effectively. Proficiency in using production management software and tools

Person should knowledge of Quality control of Machinery, production Maintenance, Prepare Maintenance Report, Report Management. Monitor the entire production cycle.

Your potential, unleashed. Indias impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realize your potential amongst cutting edge leaders, and organizations shaping the future of the region, and indeed, the world beyond. At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters. The team Deloitte helps organizations prevent cyberattacks and protect valuable assets. We believe in being secure, vigilant, and resilientnot only by looking at how to prevent and respond to attacks, but at how to manage cyber risk in a way that allows you to unleash new opportunities. Embed cyber risk at the start of strategy development for more effective management of information and technology risks Your work profile As a professional in our NAT Team, youll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations: - Location and way of working Base location: PAN India Work you’ll do: Review EL/SOW and provide guidance to engagement teams within the stipulated timeline. Identify the risks related to various sections of EL/SOW (Scope, Client and Deloitte responsibilities, Fee, and Payment Schedule, etc.). Assist engagement teams by adding appropriate comments/assumptions to proactively mitigate identified risks. Advise on the usage of correct EL/SOW template and assess the validity and applicability of the governing documents (GBT/MSA/LIA/addendums, if any). Advise the team to obtain necessary approvals/clearances as per QRM process – NSI, DCCS, GBT/MSA, DRB, etc. Coordinate with internal stakeholders (e.g., legal team, RRO team) and collaborate with EL/SOW team-members in connection with the review and related matters. Mentor and guide team members and share expertise and knowledge on an ongoing basis. B.E./B.Tech. /MCA and MBA/PGDM or equivalent from a recognized Institute/University At least 6 years of related experience in areas of diverse IT project delivery, contract risk management, preferably in consulting industry Good communication and relationship management skills Ability to understand broader business issues. Experience in project delivery/management (Technology implementation, advisory, operate etc.) or knowledge of emerging technologies such as AI, Devops, Cloud services, Data analytics etc. Good understanding of Software Development Life Cycle (SDLC) Experience of working in Client-facing roles for consulting assignments How you’ll grow Connect for impact Our exceptional team of professionals across the globe are solving some of the world’s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report. Empower to lead You can be a leader irrespective of your career level. Our colleagues are characterised by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership. Inclusion for all At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive. At Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters. Drive your career At Deloitte, you are encouraged to take ownership of your career. We recognise there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte. Everyone’s welcome entrust your happiness to us Our workspaces and initiatives are geared towards your 360-degree happiness. This includes specific needs you may have in terms of accessibility, flexibility, safety and security, and caregiving. Here’s a glimpse of things that are in store for you.

Quality Engineer is responsible for ensuring products and services meet high-quality standards through the development and implementation of quality management systems, audits, and continuous improvement initiatives. Knowledge of ISO 9001

JD for the profile of Quality Manager/ Head of Quality & Supplies - (ZKP & Punjab) Communicate with suppliers to ensure quality standards and expectations. Ensure continuous product development and a product improvement plan. Maintain the costing sheet. Monitor and achieve FPY (first point yield) targets for each product line. Capture in-process rejections and root cause analysis through quality tools and CAPA implementation and follow the Kaizen Process. Develop new vendors and suppliers in the market. Ensuring the ISI standards are maintained and managed properly. Coordinate with the Customers for understanding the Product issue. Coordinate with Qc team for their suggestions & opinions Desired Candidate Qualifications & skills required: Educational Qualifications BE/B-Tech Electrical or Electronics Experience: 5-8 years in preferred Home Appliances Industry with Iron, Ceiling Fan, Mixer expertise. Home Appliances products Computer skills: Basic Excel Must have strong follow-up skills. Perks and Benefits In addition to the salary, a performance-linked incentive amount will also be given every quarter All perks like bonus, PF gratuities, etc will be given Will be working at our Zirakpur Office Job Location: Zirakpur (Punjab) Salary Range 50K to 80K (depending upon the candidate) Contact details: careers.rico@gmail.com Mobile: 8879444889

Role and Responsibilities of General Manager Quality Reporting to the Chief Operating Officer, you will mentor and develop the Quality Assurance department. You will work with Marketing and Production departments to ensure consistent quality of products as per customer specifications. For Quality Assurance, you will have the following PRIMARY OBJECTIVES: DRIVE quality achievement and continuous quality improvement throughout the organization. Completely responsible for quality of all parts / products supplied to the customer. This will include everything from ensuring specifications are met to overall management, direction and communication (internal and external), improvement plans based on customer feedback and internal feedback. Completely responsible for quality of all parts / products supplied by vendors. This will include everything from ensuring specifications are met to overall management, direction and communication (internal and external), improvement plans based on customer feedback and internal feedback. To support meeting of these objectives, the following will come within your purview: Develop, implement, communicate and maintain a quality plan to bring the Company's Quality Systems and Policies into compliance quality system requirements. Effectively interact with Production and Development teams to maintain product supply and help introduce new products. Work with purchasing staff to establish quality requirements from external suppliers. Ensure tests and procedures are properly understood, carried out and evaluated and that product modifications are investigated if necessary. Supervise technical staff in carrying out tests and checks. Write technical and management systems reports. Bring together staff of different disciplines and driving the group to plan, formulate and agree comprehensive quality procedures. Persuade reluctant staff to change their way of working to incorporate quality methods. Manage and maintain the Company's quality inspection and product release programs for incoming and in-process materials and components, processes and finished goods. Formulate and manage the development and implementation of goals, objectives, policies, procedures and systems pertaining to the QA/QC. Set QA compliance objectives and ensure that targets are achieved. Maintain awareness of the business context and company profitability, including budgetary control issues. Assess the product specifications of the company and its suppliers and comparing with customer requirements. Establish clearly defined quality methods for staff to apply. Define quality procedures in conjunction with operating staff. Set up and maintain controls and documentation procedures. Liaison with customers auditors and ensuring the execution of corrective action and compliance with customers specifications. Establish standards of service for customers or clients. Monitor performance by gathering relevant data and producing statistical reports. Identify relevant quality-related training needs and delivering training. Collate and analyze performance data and charts against defined parameters. Work on all documentation and other requirements for obtaining the IATF certification. Preferred Candidate from Automobile / Industrial Filter Manufacturing.

We are looking for Senior Manager Quality Youll make a difference by Develop and implement quality management systems and plans for railway/metro infrastructure projects. Lead and mentor regional quality teams and site QC engineers to ensure proper inspection, testing, and documentation across project stages. Review and approve Inspection Test Plans (ITPs), Quality Control Plans (QCPs), and Method Statements submitted by contractors and internal teams. Conduct internal audits, supplier audits, and third-party quality assessments to ensure compliance with contractual and statutory requirements. Coordinate with project managers, engineering, procurement, and site teams to resolve quality issues and NCRs (Non-Conformance Reports). Support Factory Acceptance Tests (FAT), Integrated Factory Acceptance Tests (IFAT), and Site Acceptance Tests (SAT) for signalling and interlocking systems. Ensure closure of quality observations raised by customers (Railways/Independent Engineers) and internal audits. Generate monthly Quality Dashboards, KPIs, and MIS reports for management. Drive continuous improvement initiatives using RCA (Root Cause Analysis), CAPA (Corrective and Preventive Actions), and Lean Six Sigma principles. Project Quality Planning: Develop and implement Project Quality Plans aligned with ISO 9001, ISO 22163, and customer requirements. Process Audits & Inspections: Conduct internal audits (ISO 9001, VDA 6.3) and supplier audits to ensure adherence to standards. Defect Management: Monitor non-conformances (NCRs) and drive corrective and preventive actions (CAPA). Continuous Improvement: Implement Lean Six Sigma methodologies, Root Cause Analysis (RCA), and 8D Problem-Solving techniques. Supplier & Subcontractor Quality Management: Work closely with vendors to improve their processes, product quality, and compliance. Customer & Regulatory Compliance: Ensure project deliverables meet customer specifications and regulatory compliance (ISO, VDA). Document Control & Reporting: Maintain quality documentation, prepare reports, and support management reviews. Desired Skills: Diploma or bachelors degree in engineering (B.E./B.Tech) or Master of Computer Applications Strong understanding of SAP ERP systems & Manufacturing domain knowledge Deep knowledge of ERP systems such as SAP & Manufacturing Applications (MES, PLM, SCM, QMS, WMS etc.). B.E./B.Tech in Electrical / Electronics / Mechanical / Instrumentation or equivalent. Minimum 1215 years of experience in Quality Management, preferably in railway signalling, metro infrastructure, Factor or large EPC projects. Experience handling quality in project environments (installation, testing, commissioning). Excellent stakeholder management, leadership, and communication skills. Strong knowledge of ISO 9001, ISO 14001, ISO 45001, and ISO 22163 (IRIS) standards. Experience in process improvement, risk management, and supplier quality development. Proficiency in auditing techniques (Internal & Supplier Audits). Excellent analytical, problem-solving, and decision-making skills. Ability to work in a fast-paced project environment and collaborate with cross-functional teams. Proficiency in MS Office and other Quality Management tools. Key Competencies: Analytical thinking and attention to detail Problem-solving and decision-making Leadership and team development Communication and collaboration Strategic execution of quality frameworks This role is based in Bangalore. You might be required to visit other locations within India and outside. In return, you'll get the chance to work with teams impacting - and the shape of things to come.

About Company Founded in 2011, ReNew, is one of the largest renewable energy companies globally, with a leadership position in India. Listed on Nasdaq under the ticker RNW, ReNew develops, builds, owns, and operates utility-scale wind energy projects, utility-scale solar energy projects, utility-scale firm power projects, and distributed solar energy projects. In addition to being a major independent power producer in India, ReNew is evolving to become an end-to-end decarbonization partner providing solutions in a just and inclusive manner in the areas of clean energy, green hydrogen, value-added energy offerings through digitalisation, storage, and carbon markets that increasingly are integral to addressing climate change. With a total capacity of more than 13.4 GW (including projects in pipeline), ReNew’s solar and wind energy projects are spread across 150+ sites, with a presence spanning 18 states in India, contributing to 1.9 % of India’s power capacity. Consequently, this has helped to avoid 0.5% of India’s total carbon emissions and 1.1% India’s total power sector emissions. In the over 10 years of its operation, ReNew has generated almost 1.3 lakh jobs, directly and indirectly. ReNew has achieved market leadership in the Indian renewable energy industry against the backdrop of the Government of India’s policies to promote growth of this sector. ReNew’s current group of stockholders contains several marquee investors including CPP Investments, Abu Dhabi Investment Authority, Goldman Sachs, GEF SACEF and JERA. Its mission is to play a pivotal role in meeting India’s growing energy needs in an efficient, sustainable, and socially responsible manner. ReNew stands committed to providing clean, safe, affordable, and sustainable energy for all and has been at the forefront of leading climate action in India. Job Description 1. Technical Issues Resolution for SGRE & Vestas fleet. Training to Asset Management & Self O&M team 2. RCA & CAPA implementation, Modification & Software implementation tracking for SGRE, Vestas & Mechanical Failures 3. Technical clearance of major components before dispatch. Construction - Engineering & Construction Quality, Safety(Factory Acceptance Tests ) 4. Finding alternative components for key parts. Writing and approving technical documentation for implementing preventive, breakdown maintenance strategies. 5. Continues focus on team building and mentoring to enhance technical skills for handling SGRE and Vestas turbines. 6. Initiating, developing, and monitoring new technologies to improve the safety, reliability, and performance of SGRE projects. 7. Central technical support for the material, supplier, and on-ground support for SGRE and mechanical components. 8. Material Quality management for incoming spare parts

Hiring for a Quality Analyst (technical Voice support) Skills - Hands-on exp in Service desk and ticketing tools Minimum 2 years exp as a QA CTC - Up to 6LPA Location - Pune Graduates only US Shifts Immediate joiners DM - 8529546798 (Divisha)

Experienced QA Manager to oversee&manage QA operations our pharmaceutical manufacturing unit.Ideal candidate will ensure compliance with GMP, WHO other regulatory standard,while developing &maintaining QMS Share your Resume to hrd@stedmanpharma.com

Physical Walk-in Interview - QMS @ Chennai Role : QMS Experience :2 - 3 Years Qualification : B.E Mechanical Skills : ISO audit must,Quality management, 7 QC Interested candidates can share the profile to yamuna.k@harita.co.in

Job Overview The role of Deputy General Manager (DGM) in the Payer (Insurance) domain encompasses leadership strategic oversight and operational excellence. Key Responsibilities Quality Assurance - Ensure Program Quality objectives and SLAs are met. Ensure Program Quality measurements are reflective of Quality levels perceived by the client Value Creation - Deliver tangible value to the clients through. Process Reengineering Transformation projects leveraging Digital capability (Automation Analytics ). Cross geo/cross tower projects. Drive client specific initiatives Efficiency Improvement - Reduce cost of operations reduce cost of quality improve productivity Optimize Spans & Ratios Utilization Improvement Speed to Proficiency Learning curve reduction. Delivery Excellence - Improve process capability improve end to end service delivery processes Build and leverage Continuous Improvement Meet SLA commitments Lead and manage Interventions. People Management - Ensure employee engagement through strong people connect and managing grievances with the help of HRBP and leadership team as appropriate. Drive team upskilling initiatives. Ensure appropriate staffing and back-up plans to ensure business continuity. Client relationship - Manage client conversations w.r.t. Quality and Continuous Improvement. Periodically present value-adds in business reviews. Manage and drive client satisfaction improvement projects and key actions. Skills & Attributes : - Master in Business Administration or any Post-graduation will be an advantage. Around 15 to 18 years with approx. 10+ years of BPO experience Experience in US healthcare BPO is necessary Candidates with stability preferred in terms of previous job changes Preferably : - Ahould have leadership experience in manufacturing/ services in the field of Quality/ Excellence/ Operations/Automation Work experience in MNCs or reputed organizations will be an added advantage. Certified Six Sigma Black Belt from reputed institutes/companies. Contact Person : - Kamlesh Contact Number : - 9840028649

Role & responsibilities Responsible for the development of Standard Operating Procedures, standards and support in competency building of co-mfg. site teams as per organization requirements Development and support in setup & approval of new Co-manufacturing partners and expansion of the existing partners facilities wrt Food safety, Hygienic engineering, Pathogen monitoring plans, Plant Cleaning & Sanitation, Pest management, Quality monitoring schemes, Process validations & Compliances requirements and best practices. Accountable for adherence of end-to-end quality management and advising the business & procurement on key quality & process strategies in terms of CAPEX @ co-manufacturer end. Ensuring Compliance to First Time Right and seamless throughput for achieving planned targets. Implementation of Quality systems & compliances requirements with respect to Regulatory for all plants. Routine audits of co-manufacturing, raw material & packaging material vendors sites for Food safety & compliance evaluation Coaching and Developing Quality & Process verticals (Food Safety, HACCP, Product QA & NPD, RM PM, Sensory, Compliances, Consumer complaints & Plant In-charges) on functional and leadership competencies. Ensuring Continuous Excellence, Operational savings and budgetary controls. Experience in handling authorities & consumer visits in terms of authority deviations, notices & critical complaints Preferred candidate profile Ideal Candidate – B. Tech / M. Tech in food Technology from premier institutes having 15 to 20 years’ experience in Food, Savories, Beverages, Should have worked in tier one companies, MNCs Should have experience in the entire areas of Quality, RM, PM, HACCP, Food safety, Development of standards, QMS, Auditing & Certification Audits, Sensory Management, NPD, Risk assessment, Storage, Transportation etc Should be willing to work out of Rajasthan Location (Bikaner) Should be experienced in handling multi-location Plants and contract manufacturing plants. Should have excellent communication and presentation skills.

Having Experience in Liquid , Ointment, Cream, etc.. mfg industry. Ensure products meet quality standards and are released only after appropriate testing and documentation.Conduct internal audits and manage external audits. Required Candidate profile Ensure accurate and timely documentation of all quality-related activities, including SOPs, protocols, reports, and deviations. Train and mentor QA staff, ensuring they are competent

Floor quality control known as shop floor quality control, is the process of monitoring and managing the quality of products being manufactured on a production floor. Required Candidate profile To Apply, Call on- 9257050065, 9587886886

How you'll make an impact: You will be the subject matter expert in supplier sustainability. Provide guidance to our Supplier Quality and Sustainability Engineers in what and how to assess our suppliers. Provide specialist support in assessment of complex suppliers and contractors. Collect sustainability data and certificates from our suppliers and contractors, and ensure they stay up to date. Coordinate assessment activities with our third-party sustainability assessment provider and evaluate outcome. Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. Living Hitachi Energy s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your background: BE (Electrical / Mechanical / Chemical) and Masters in Sustainability Management or equivalent competence gained through experience. You should have 8 to 10 year's experience in the field of sustainability in a multinational company / experienced with sustainability questions in the energy sector. You should have experienced with working in a global company and interacting with people in different parts of the world. You should have knowledge in Kaizen, 4Q, DMAIC, Gemba, Root-Cause Analysis [RCA], Failure analysis, FMEA (Failure Modes Effects Analysis) and MS office. An organized person, valuing structure with a skilled communicator. Ability to work in cross functional and global team environments. Strong analytical and problem-solving skills. Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

Perform laboratory tasks under provided guidance, strictly adhering to good laboratory practices to ensure accuracy and safety. Participate actively in quality management and quality assurance programs to maintain high standards within the laboratory. Continuously enhance knowledge and skills related to laboratory techniques and methodologies to improve work efficiency and accuracy. Handle samples and reagents carefully, ensuring proper labeling and storage as per protocols. Maintain accurate records of tests, results, and equipment maintenance logs. Comply with safety and hygiene standards to minimize risks and ensure a safe working environment.

What you ll be doing: Proactively seek out and identify needed system changes. Proactively gather feedback from users. Manage system changes without interruption to the user. Communicate system changes to the users in advance so they understand the change and how to use it prior to implementation. Gather requirements from end users. Modify the system to increase benefits and usability. Manage the change control process and Change Management Committee if appropriate. Manage all processes that impact / relate to Salesforce.com. Manage new releases of SFDC and efficiently roll out new features. Create and maintain fields, views, reports, dashboards, campaigns and other salesforce.com objects and functions. Create custom objects when necessary. Handle on-going customization/ alteration of Salesforce.com. Maintain, enhance and create workflows, functions and configurations within the Salesforce.com environment. Create new reporting capabilities and respond to ad hoc reporting requests as needed. Provide support functions as needed. Provide sales and financial data to company executives. Maintain System, Security and Integrity - Map salesforce.com hierarchy and territories in response to personnel changes. Reassign Accounts, Contacts, and Opportunities in response to personnel changes. Grant/ remove and maintain user licenses. Maintain security including sharing rules and security levels. Design, Create and maintain user roles, profiles and hierarchies. Monitor application storage usage and archive data as needed. User Assistance, Training, Adoption and Satisfaction - Create and administer training to existing or new users/groups. Provide one to one training to end users on an on-going basis. Expand use of Salesforce.com - attend planning meetings, assist with determining if /how salesforce.com can be used in new ways as opposed to purchasing a new internal system. Assist sales management to create processes in salesforce.com to help monitor activities, trends, sales and leads. Communicate regularly with user base regarding new features, enhancements and changes to the system. Monitor usage and mentor users/groups needing assistance. Continually seek ways to further enhance the end-user experience. Be the company SME on Salesforce.com. Process Creation, Documentation and Maintenance - Document company processes and workflows. Develop process documentation and field maps. Create new processes and associated reporting. Data Quality, Migration and Maintenance - Assist with migration from older systems/processes into Salesforce.com. Monitor neglected Leads, Opportunities, Accounts, and Contacts as appropriate. Import data as appropriate. Monitor and manage exception logs for back end system integration with SFDC. Manage duplicate records. Monitor and improve data quality. Ensure data integrity by merging duplicate Leads, Contacts, and Accounts; performing mass uploads and updates of data as required; Removing unnecessary fields and data; ensuring screens, fields and workflow have accurate names and reflect current workflow. Report and Dashboard Creation and Maintenance - Create and maintain dashboards. Create and maintain reports including folder maintenance. Develop complex, macro driven reports to summarize system information for Senior Management. Build and manage report folders for reps to improve sales efficiency. What We Are Looking For: 5 to 10 years Years of experience as a Business Analyst Must have experience in SFDC Experience on CRM Domain on Digital transformation initiatives SCM backgroud would be preferred. Experience on CRM Domain Must have experience working on large scale projects as well as handling day-to-day operational requests from the business Data analysis - Must have proficiency with SQL, Microsoft Excel Strong analytical skills Excellent written and verbal communication skills - must be able to communicate fluently in English both verbally and in writing Experience working on agile methodology projects with highly volatile requirements Ability to work independently, as well as part of a team Detail oriented and self-starter with strong written and interpersonal skills Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users Strong attention to detail and excellent problem-solving skills Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and delivery teams

To work in the organization under the guidance provided, following good laboratory practices. To be dedicated towards enhancing knowledge in laboratory techniques and procedures. To participate actively in quality management and quality assurance programs. To ensure that all laboratory processes meet regulatory compliance standards. To maintain and calibrate laboratory equipment regularly to ensure accuracy and reliability. To stay updated with the latest advancements and protocols in laboratory technology and techniques.

To manage quality operations of Poly Propylene and extrusion and products related to PBT Glass, Mica, poly carbonate etc.

Hiring for Quality Assistant Manager International Banking process Experience. ( KYC/ AML/ client On boarding Job description Essential Duties and Responsibilities: Responsible to ensure the required number of evaluations i.e. Quality, CSAT, Complaints etc. are completed as agreed with clients for KYC/ AML process. In charge of maintaining evaluations completed by the quality team in the central data base as defined by operations/clients Conducting / attending regular Gauge RNR & Calibrations with team to maintain level of knowledge of the supervisory staff Gauging effectiveness of daily/weekly briefings and cascading updates to all on the operations floor by conducting dipstick checks on a regular basis Responsible for super audits to ensure adherence of Compliance and Quality guidelines agreed between operations / clients Aligning quality analysts to respective teams to ensure the daily / weekly / monthly quality activities are covered with all operational teams Manages quality related escalations and preparing RCAs with closure with operations and client Managing shift timings & leaves for the Quality and training team Manages and takes accountability of grooming quality analysts, trainers and advisors to meet process and functional expectations Foster team work environment Maintain team engagement and improve employee knowledge retention & Performance Being proactive in identifying learning and development needs of the team members/advisors Managing training department and New hire trainings for the program Understand the training needs shared by internal and / or external customer(s), manage and improve the performance of the program / process, prepare training plan, coordinate and liaise with various teams to effective execution To ensure continuous improvement in the training performance of the process To define, standardize and monitor training and quality parameters and thereafter make recommendations for ongoing improvements. Spearheading continuous improvement in training and quality metrics of the programs and to drive improvement projects across businesses Establish and maintain communication with clients to understand needs, resolve issues, and meet expectations. Education & Experience: Minimum Graduate Should have knowledge of Six sigma and lean methodology Overall Years of Experience and required Skill Sets: Minimum 6 - 10 years with 2 yrs of people managerial experience in Quality and training Experience in Customer Service would be preferred in BPO industry (voice) Knowledge in operation will be an added advantage Work Requirement 5 days working 24/ 7 shifts Relevant experienced Interested candidates please share your resume to ramya.ramya1@teleperformancedibs.com PH No: -8050980644 ( 11 am to 5 pm ) Skills: AML/ KYC/ KYB/ transaction monitoring/ Client on boarding/ merchant on boarding . Role: Customer Success, Service & Operations - Other Industry Type: BPM / BPO Department Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success, Service & Operations Best Regards Ramya V

JOB DESCRIPTION Delivery Management Manage Global Mobility Operations for all verticals for Services Manage delivery of all relocation services, including; Move management City orientation, home search, School search assistance, temporary accommodation, immigration & household goods transportation. Responsible for delivery of services in accordance to IOS service policy. Identify and implement process and suggest improvements related to relocation service delivery Ensure compliance & regulations of policies and processes of all RMC/ Clients companies. Act as a point of escalation and resolution of issues that arise on a case by case basis Serve as a single point of accountability for the day to day operations - coordinating with IOS team and ensuring client satisfaction. Liaising with internal/external stakeholders for executing effective operations and implementing procedures and service standards for business excellence Achieve operational targets Customer Service Regularly evaluate services provided to the client to ensure cost effectiveness and client satisfaction. Ensure the delivery of quality relocation services by reviewing customer service feedback scores and procedures Attend client reviews. Monitor performance of service delivery, making sure all deliverables are on time and compliant Ensure all customer grievances are addressed and resolved Vendor development & Evaluation Ensure continuous and consistent communication with assignees and third party vendors Empanel/tie up and negotiate with various external vendors (real estate brokers, school admission team, hotels etc.). On going monitor the performance and delivery quality of vendors Monitoring & Documentation Responsible for timely completion of Relotracker by accountable team members Ensure all documentation and reporting is up to date and accurate through regular review Team Management Delegate and supervise work among the team Performance evaluation & assessments Training & Quality Management Responsible for targeting 100% excellence quality rating with all clients and RMC Monitoring the quality of services rendered through quality calls Conduct training for new hires and refreshers training for existing employees in the areas of customer service, new processes, systems etc. Identify and design process training needs, design curriculum including assessment methods and individual learning measurements Support the implementation / leverage of best practices across to ensure process improvements throughout IOS Be a operations process owner and implement Lead efforts to implement process control and management measures such as Process mapping, designing, documentation, metrics, monitoring systems and process ownership. Conduct periodic audits and develop audit plan for improving the operational efficiency.

Oversee the maintenance of patient medical records. Ensure accuracy and confidentiality of medical records. Coordinate with other departments for record retrieval. Train and supervise medical record staff. Implement and enforce record-keeping policies.

Pavans Group Techsoft Private Limited. is looking for Quality Analyst to join our dynamic team and embark on a rewarding career journey Developing and implementing quality control procedures Analyzing data to identify trends and areas for improvement Collaborating with cross-functional teams to resolve quality issues Documenting and communicating test results to stakeholders Participating in continuous improvement initiatives

We are looking for a Specialist - Supply Chain (Manufacturing), who thrives in a high performance and fast paced technical environment. As a Specialist within the Supply Chain (Manufacturing) team, you will be responsible for performing all critical tasks, ensuring that our customer receives a great product. What you'll deliver: Work to team plan & deliver your tasks on-time & within budget Evaluate your work progress to the plan and make required course corrections Develop and expand Trusted Supplier Network (TSN) for raw material, BOI, sub-contract work and services Drive competitiveness and performance in Trusted Supplier Network Plan supplier capacity, capabilities and work distribution based on project forecast pipeline Track all ongoing work in Trusted Supplier Network (TSN) & provide technical support where required Guide suppliers through induction process and conduct regular supplier quality and compliance audit Compliance of company code of conduct in Supply chain function and immediately report non-compliance Build trust in supplier relationships and support suppliers to develop new capabilities and capacity Optimise supply chain strategy to maximize customer satisfaction at highest value performance Maintain and report supplier performance matrix and drive continuous improvements Work with APQP and Purchase function to ensure best cost, quality and delivery Swiftly resolve non-conformance to minimise impact on project objectives Help fellow team members to deliver their work right first time & on time in full Understand project goals and objectives and complete your task within budget Support team member to learn standard operating procedures (SOP) and best practices Follow functions performance and improvement processes in your work Apply lean & 5S visual work environment principles in your work Align your work to meet your KPIs to achieve your growth goals Evaluate your KPI trend and implement required course corrections Support onboarding of new team members Utilise learning material & proactively participate in discussion forums Make your structured learning program and enhance your skills & knowledge Make & implement your performance & economic growth plan What you'll need: Passion for our Vision: Transform Manufacturing 4+ years of total working experience in related domain In-depth domain knowledge gained at an education institution or self-learnt Fluent knowledge of high performance fast paced supply chain network Fluent knowledge of Machining, Fabrication, Welding, Special process & NDT Fluent knowledge of standards and certifications applicable in welding, special process a& NDT Fluent knowledge of Supply chain quality management, audit and compliance assurance Fluent knowledge of GD&T, fits and tolerances, aerospace materials, special processes & treatments Fluent understanding of quality management systems and ISO9001/AS9100 standards Fluent understanding of lean & six sigma principles Fluency in engineering fundamentals and emerging technologies Fluent ability to identify risks, manage them and develop mitigating actions Flexibility to go beyond normal work hours in time of need and support other functions Must have: Attitude to help fellow team members to positively work with cross functional teams Respectful behaviour and willingness to adapt company code of conduct Attitude to help fellow team members to learn, to do their best work and grow Initiative and courage to explore new ideas and learn from the mistakes Perfectionist approach and meticulous to the finest detail in everything that you do Clear and concise written & verbal English language communication as well as presentation skills Fluency in Excel, Outlook, PowerPoint, Teams and other MS Office software Readiness work in different shifts to support customers in different time zone Nice to have: Fluent knowledge of AWS D1.1, QW-301 ASME Sec IX, EN 15085-2, EN ISO 3834-2 welding standards Experience of working with leading ERP software like - Epicor / SAP / NetSuite Great sense of humou