1403 Quality Inspection Jobs - Page 14

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Digital Marketing Experience: 1-3 Years

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Retail Banking (CLM) Experience: 1-3 Years

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Training (Ops) Experience: 1-3 Years

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Retail Banking(Card Operations) Experience: 1-3 Years

Quality Inspector Visual Officer Diploma in Mechanical or Metallurgy Engineering 2-5 Years Exp 2-5 LPA at Vijapur,Mehsana Perform Visual Inspection of Raw & Machined Casting for Surface defects,Perform Dimensional Checks,Tag & Segregate,ASTM,ISO,ASME

Examine products, materials, production processes to ensure meet required specifications & standards Record inspection results, create test reports, document Ability to use measuring tools (calipers, micrometers) read blueprints & technical drawings

FREE JOB! FREE JOB! Urgent Requirement !! Role - Quality Inspecters Monday ( 14/07/2025 ) Company Name : Fritzmeier Motherson CABIN Engineering PVT LTD Location : Chakan, Pune Trade - Mechanical, Automobiles Qualifications & Salary : : Diploma ( Mechanical, Automobiles ) - 22,000/- BE ( Mechanical, Automobiles ) - 24,500/- Company Facility : 8 hours Duty Canteen Available Contacts : HR Rupali Mam - 7741005871 HR Navya Mam - 9226514191 HR Pragati Mam - 9226514185 HR Sapna Mam - 9226514195 HR Pooja Mam - 7972552908 HR Nikita Mam- 9226514190 HR Gayatri Mam - 7666320642 HR Riya Mam - 7709121966 HR Asha Mam - 8624817374 HR Ashwini Mam - 7768913078 HR Bharati Mam - 8788593504 HR Vaishnavi Mam - 9226541389 Document :- Resume Aadhar Card Pan Card Bank Details 4 Passport Size Photo All Education Certificates Interview Address : , Shree Gajanan Commercial Complex, Chakan-Talegaon Road, Chakan, Pune, Maharashtra 410501 Note:- Shoes Are Compulsory For The Interview.

FREE JOB! FREE JOB! Urgent Requirement !! Role - Quality Inspecters Monday ( 14/07/2025 ) Company Name : Fritzmeier Motherson CABIN Engineering PVT LTD Location : Chakan, Pune Trade - Mechanical, Automobiles Qualifications & Salary : : Diploma ( Mechanical, Automobiles ) - 22,000/- BE ( Mechanical, Automobiles ) - 24,500/- Company Facility : 8 hours Duty Canteen Available Contacts : HR Rupali Mam - 7741005871 HR Navya Mam - 9226514191 HR Pragati Mam - 9226514185 HR Sapna Mam - 9226514195 HR Pooja Mam - 7972552908 HR Nikita Mam- 9226514190 HR Gayatri Mam - 7666320642 HR Riya Mam - 7709121966 HR Asha Mam - 8624817374 HR Ashwini Mam - 7768913078 HR Bharati Mam - 8788593504 HR Vaishnavi Mam - 9226541389 Document :- Resume Aadhar Card Pan Card Bank Details 4 Passport Size Photo All Education Certificates Interview Address : , Shree Gajanan Commercial Complex, Chakan-Talegaon Road, Chakan, Pune, Maharashtra 410501 Note:- Shoes Are Compulsory For The Interview.

FREE JOB! FREE JOB! Urgent Requirement !! Role - Quality Inspecters Monday ( 14/07/2025 ) Company Name : Fritzmeier Motherson CABIN Engineering PVT LTD Location : Chakan, Pune Trade - Mechanical, Automobiles Qualifications & Salary : : Diploma ( Mechanical, Automobiles ) - 22,000/- BE ( Mechanical, Automobiles ) - 24,500/- Company Facility : 8 hours Duty Canteen Available Contacts : HR Rupali Mam - 7741005871 HR Navya Mam - 9226514191 HR Pragati Mam - 9226514185 HR Sapna Mam - 9226514195 HR Pooja Mam - 7972552908 HR Nikita Mam- 9226514190 HR Gayatri Mam - 7666320642 HR Riya Mam - 7709121966 HR Asha Mam - 8624817374 HR Ashwini Mam - 7768913078 HR Bharati Mam - 8788593504 HR Vaishnavi Mam - 9226541389 Document :- Resume Aadhar Card Pan Card Bank Details 4 Passport Size Photo All Education Certificates Interview Address : , Shree Gajanan Commercial Complex, Chakan-Talegaon Road, Chakan, Pune, Maharashtra 410501 Note:- Shoes Are Compulsory For The Interview.

As a Project Engineer in the field of Pre-Engineered Buildings (PEB), your responsibilities will involve project planning, pre-construction analysis, project execution, construction management, and project completion. You will collaborate with sales and engineering teams to develop project proposals, define technical specifications, timelines, budgets, and material requirements. Analyzing client needs, project sites, and ensuring compliance with building codes will be crucial aspects of your role. During the project execution phase, you will oversee PEB construction activities, coordinate with subcontractors and engineers, conduct quality inspections, manage project budget, track expenditures, and monitor project progress. Maintaining clear communication with stakeholders and proactively resolving any challenges that arise will be essential to ensure project success. Upon project completion, you will oversee final inspections and testing procedures to ensure adherence to safety requirements. You will prepare project handover documentation, conduct client training on maintenance procedures, and document lessons learned for continuous improvement. To qualify for this role, a Bachelor's degree in Civil Engineering, Structural Engineering, or a related field is preferred. A minimum of 2 years of experience in project engineering or construction management, particularly with steel structures, will be advantageous. Strong understanding of PEB systems, structural engineering concepts, building codes, project management methodologies, and technical software proficiency are essential qualifications. Additionally, excellent analytical, problem-solving, communication, and organizational skills are required to excel in this position. Preferred qualifications include experience in PEB project procurement, construction crew management, quality control procedures, and a proven track record of delivering projects on time and within budget. Your expertise in AutoCAD, STAAD.Pro, project planning, building codes, safety practices, budget management, and procurement management, along with your teamwork and analytical skills, will be instrumental in successfully fulfilling the responsibilities of this role.,

Responsible for ensuring that products meet stringent quality standards & comply with relevant regulations, including those related to asbestos. Developing & implementing quality control procedures, conducting inspections & analyzing data Required Candidate profile Exp in the Asbestos cement sheets making industries.Strong understanding of quality control methodologies, tools, techniques, including statistical process control (SPC), Six Sigma & ISO standards.

1. Operate and maintain Vertical Turning Lathe (VTL) / Vertical Machining Center (VMC) machines. 2. Interpret and work from engineering drawings and job instructions. 3. Perform setup and changeovers as per production requirements. 4. Monitor machine operations and ensure quality output. 5. Conduct routine checks and basic maintenance on machines. 6. Record production data and report any deviations or machine issues. Key Responsibilities:- 1. ITI / Diploma in Mechanical or relevant technical trade. 2. Minimum 1 years of hands-on experience in VTL or VMC machines. 3. Good understanding of measuring instruments and quality inspection tools. 4. Ability to read technical drawings.

Responsibilities: * Conduct quality inspections using vernier calipers during production processes * Ensure compliance with ISO documentation and QMS system standards

Job Title: Quality Inspector - GD&T / 2D / Gauges / CMM Department: Quality Assurance Location: GUDAPAKKAM, (Poonamallee - Tiruvallur High Road) Reports To: Quality Team Leader / Quality Manager Purpose of the Role:- To perform quality checks and inspections on products and components to ensure they meet specified standards and engineering drawings. The Quality Inspector will utilize GD&T principles, interpret 2D diagrams, and use precision measuring instruments to verify product compliance. Role & responsibilities:- Inspect incoming, in-process, and finished parts using precision measuring tools. Interpret and apply Geometric Dimensioning and Tolerancing (GD&T) standards. Review and understand 2D engineering drawings and specifications. Use variable gauges , micrometers, calipers, height gauges, bore gauges, and other quality instruments to measure dimensions and tolerances. Document inspection results and maintain accurate quality records. Identify and report non-conformities, support root cause analysis, and recommend corrective actions. Support audits and continuous improvement initiatives as required. Preferred candidate profile :- Qualification: Diploma / BE in (Mechanical / Automobile / EEE / ECE) Engineering or equivalent. Experience: 13 years in a manufacturing or engineering quality role preferred. Strong understanding of GD&T and mechanical inspection techniques. Proficiency in reading 2D technical drawings . Hands-on experience with quality instruments and variable gauges . Good communication, problem-solving, and reporting skills. Contact HR - 98843 05167 / 98840 49633 Mail - hr1@crownqualityservices.com

Job description Job Title: Quality Inspector - FAT/SAT/ SOP/BOM Purpose of the Position: - The Quality Inspector serves as a technical and administrative member of the Quality team, operating within the guidelines set forth by corporate policy and company procedures. The individual is responsible for ensuring Quality Control standards are maintained in alignment with the Crown Quality System. Role & responsibilities Conduct the Factory Acceptance Test (FAT) process for Standard Operating Procedures (SOP) . Collaborate with the production team to ensure the assembly and testing of machines meet high-quality standards. Communicate test results and ensure necessary adjustments are made during the testing phase. Maintain detailed records of all testing processes, outcomes, and issues identified. B ill of material ensure the incoming stage & also verified the while preassembly stage. Must know the understand the BOM process . Preferred candidate profile :- Basic knowledge and hands-on experience with the FAT/SAT (Site Acceptance Test) process. Proficiency in quality tools such as 7QC (Seven Basic Quality Tools) and CAPA (Corrective and Preventive Actions). Ability to read and interpret drawings, Standard Operating Procedures (SOPs) , and Bill of Materials (BOM) . Strong understanding of essential measuring instruments and their correct usage, Sound knowledge of machine elements, both mechanical and electrical. Basic with PLC (Programmable Logic Controllers), HMI (Human-Machine Interface), and IPC (Industrial PC) systems. Good knowledge and experience in handling test record documentation Contact HR - 98843 05167 / 98840 49633 Mail - hr1@crownqualityservices.com

Quality Head Reporting to MD, Authorized to stop the production, dispatch to correct Quality problems Responsible for conducting Product audit, Layout Inspection, Process revalidation as per the plan. Responsible for non-conforming products are not shipped Responsible for reviewing the trend of the product / process. Responsible for maintaining the calibration status of the measuring and monitoring devices Responsible for Conducting MSA for the measuring devices as per the plan AUTHORTIES: Authorized to approve and release the product before dispatch. Authorized to decide the status of non-conforming product. Authorized to visit and Audit the Suppliers to ensure their ability to meet requirements. Authorized to initiate necessary corrective actions based on product / process trend. Quality Supervisor (Sr. Engg, Q. Engg) Reporting to Quality Head, Authorized to stop the production or dispatch to correct Quality problems Authorized to segregate the parts during night shift. Responsible for the Conformance to the customer requirements Responsible for non-conforming products are not shipped Responsible for preparing the Inspection standards for the products Responsible for First off, Patrol inspection Responsible for Final inspection before dispatch Responsible for ensuring the product parameters are in line with the product specifications. Responsible for maintaining the Quality of the product in different stages Responsible for Identification and containment of non-conforming product Responsible for supporting CR in submitting corrective action reports to customer for the complaints. Responsible for conducting Regular Supplier Audit

Responsibilities: * Conduct quality inspections using ISO standards * Ensure raw material compliance with specifications * Perform sample inspections for product acceptance * Conduct regular quality checks on production lines Health insurance Employee state insurance Leave encashment Provident fund

Greetings from Manpower Resources India Pvt. Ltd.! Manpower Resources India Pvt. Ltd., a leading Executive Search & Selection Company offers services to Manufacturing, Engineering, Infrastructure & Healthcare domain. We have been mandated by a large conglomerate for the below mentioned role. Position Name : QA/QC (Jr. Officer/ Officer) Location : Gujarat Qualification : BSc./ MSc. - Chemistry Experience : 4+ Years and above Key Responsibility Area: Quality Control: Analyses, monitor and control the quality of raw materials, in-process and finish material to maintain consistent quality at every stage of the process and product specification as per required by customer. Conduct daily samplings, sample preparation and testing of materials at every stage of process Monitor calibration of lab equipment Ensure inventory of laboratory chemicals / glass ware Coordination with production purchase and store Dept if any deviation in process and raw materials. Check complete product specification of customer. Quality Systems - Implement IMS related activities through involvement of team members in the section to upgrade quality standards Execute quality improvement objectives Conduct internal audit in department Ensure adherence of Q.A.P for QA Analysis. Statutory compliance - Arrange and monitor maintenance of all statutory requirements and also comply them. As per standard. Update all quality related document Collection of data on daily basis Monitor compilation of data in the specified registers Position & Role details: To Execute day to day Quality control & Quality Assurance operations Sampling & testing of raw materials, intermediates & finished product (Metal, Metal Oxides, Ferro Alloys etc.) To Prepare quality & analytical reports, Calibration of analytical instrument & Prepare quality & analytical reports in MS Office & ERP (SAP) To Coordinate with cross functional department To Collaborate with manager in customer complain and investigating procedure To Maintain & monitoring chemical stock and Monitor laboratory housekeeping To Follow standard operating and safety procedure and processes, Maintain & monitoring chemical stock, PR initiation in ERP (SAP) Hands on experience in wet analysis as well as instrumental analysis Exposure of XRF, LECO Analytical and Problem-solving skill Hands on experience in wet analysis of metal, alloys, slag etc. as well as instrumental analysis, exposure of WD XRF, LECO CS, sample preparation equipment Pulveriser, Hydraulic Press Hands on experience in QHSE management systems (ISO 9001, 14001 & 45001), certified internal auditor for QHSE systems will be preferred Exposure to ERP (SAP), Operational Excellence, KAIZEN, 5S etc.

As a Graduate Engineer Trainee (GET) in the Quality Assurance department, you will play a crucial role in ensuring the quality of products through inspection, rejection, and waste management. We are looking for a B.Tech (Mechanical) graduate with a passion for maintaining high standards. This position is suitable for freshers who are eager to kickstart their career in quality management. Your responsibilities will include conducting quality inspections to identify any deviations from the standards, managing the rejection process for non-conforming products, and implementing efficient waste management practices. Your attention to detail and commitment to quality will be essential in maintaining the integrity of our production processes. The starting salary for this position is 18K CTC, providing you with a competitive compensation package as you begin your journey as a quality assurance professional. If you are ready to learn, grow, and contribute to a dynamic team, we encourage you to apply for this exciting opportunity.,

Manage the Quality Assurance function at manufacturing site Ensure compliance with ISO, GMP & REACH standard Develop, implement & monitor Quality Management Systems including SOPs, documentation & CAPA systems Handle customer complaints, conduct RCA Required Candidate profile 10-12 years of experience in QA, preferably in specialty chemicals Knowledge of analytical instruments, QC processes & technical documentation Strong knowledge -ISO 9001, GMP & other quality standards

Conduct online quality checks Monitor and record parameters and packaging quality of products. Ensure compliance with Good Manufacturing Practices Identify non-conformities during the production process

Role & responsibilities: Quality Systems Implementation FOA(First of approval) procedure effectiveness CTQ parameter maintenance Inspection & Compliance Complaint Management & RCA Continuous Improvement & Documentation Preferred candidate profile Preferred candidates with QA, QMS & FOA(First of approval) & CTQ experience

Urgent Required Paint shop Quality Engineer in MNC for Chakan Pune location. Required Qualification: B.E. / DME / Diploma in paint Tech. with DME Required Experience: 3 Yrs. to 6 Yrs. Role & responsibilities 1) Final Inspection of painted parts & attend the 3rd party inspection call. 2) In-process Inspection & involvement of trial for development of parts with production Team, if required. 3) Maintain the records of PDI, Final insp. of parts, in-process insp. , calibrations & related to inspection activity. 4) Attend the Customer complaint related to painting defects & action on it. 5) Monitoring the painted parts packing activity & ensure the parts identification as well as packing of parts as per requirement. 6) Ensure Final inspection on time as well as rework of parts & Handle the inspection, also packing manpower team. 7) Attend the audit / visit, if required & maintain discipline, 5S on shop floor. Preferred candidate profile -Candidate with experience in paint shop Quality

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Institutional_Finance_Buy_Side_Others. Experience:1-3 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Institutional_Finance_Buy_Side_Others.