32 Quality Evaluation Jobs - Page 2

As a Quality Team Leader for the Chat Process, you will be responsible for leading and supervising a team of Quality Analysts to ensure consistent and accurate evaluation of chat interactions. Your primary focus will be on managing the quality evaluation process, setting performance expectations, and driving continuous improvement. You will provide guidance, support, and coaching to the Quality Analysts to deliver high-quality chat interactions and achieve key performance indicators. Your responsibilities will include establishing and communicating performance expectations, conducting regular team meetings, monitoring individual performance, providing feedback, identifying training needs, co...

You will be responsible for overseeing and managing marketing and promotional campaigns targeted at acquiring new/repeat customers and supporting business growth. It will be your duty to ensure that all campaigns are executed in alignment with organizational standards and brand guidelines. Additionally, you will train and onboard new team members to ensure the effective execution of marketing strategies. You will also be required to prepare and maintain regular reports on campaign performance, analyzing outcomes to guide strategic decisions. Furthermore, you will play a crucial role in enhancing future campaigns by leveraging insights and feedback from previous and ongoing initiatives. To qu...

You will be responsible for leading a multi-faceted independent quality evaluation process to measure quality across multiple sources and provide insights from the operation. Your role will involve effectively managing and mentoring a team responsible for diverse workflows, Quality channels, and global stakeholders. It will be crucial for you to drive accountability within the teams to meet quality performance goals and ensure program standards are consistently met on a week-over-week basis. Additionally, you will need to assess and prioritize the top-quality issues affecting the teams across all decision-making channels. Collaboration with internal and external stakeholders to build scalabl...

You will be responsible for monitoring and evaluating inbound and outbound calls and emails as per the supplier's criteria and Client requirements. You will document quality issues and performance measures for management review, providing information to aid in agent feedback and formal education processes. Sharing results with Team Leads (and Operations Leader, if necessary) to facilitate individualized feedback to agents will also be part of your role. Additionally, you will provide Quality evaluation reports to the Client, track actions taken for improvement, and conduct transactional audits through various methods like recorded calls, remote or SBS, internal error checking, data scrubbing...

As a Music Relevance Rater, your primary responsibility will be assessing the relevance of music search results on streaming platforms for AI data collection. You will evaluate if the search results align with the query intent, such as artist, song, album, or playlist, and ensure they meet the required relevance criteria. Your role is crucial in enhancing the accuracy and user experience of music search results. In this role, you will be expected to evaluate the relevance of music search results based on user queries, which may include artist, song, album, or playlist. Additionally, you will conduct research to clarify ambiguous results and provide further context if necessary. It is essenti...

The Senior Manager Quality Operations role based in Hyderabad within the Customer Service- Trust & Safety domain is seeking immediate joiners who will be responsible for leading a multi-faceted independent quality evaluation process. You will oversee the measurement of quality across various sources and provide valuable insights from the operation. Your role will involve effectively managing and mentoring a team handling diverse workflows, Quality channels, and global stakeholders. It is crucial to drive accountability within the teams to achieve quality performance goals and ensure program standards are consistently met on a week-over-week basis. As a Senior Manager Quality Operations, you ...

Role & Responsibilities: Help in the training of an AI assistant model to enhance its accuracy and performance. Evaluate the model's responses across multiple dimensions to ensure quality and relevance. Maintain high standards of speed and precision while assessing the model's responses. Must Required Traits: Strong attention to detail. Ability to carefully follow instructions. Excellent proficiency in English.