Get alerts for new jobs matching your selected skills, preferred locations, and experience range. Manage Job Alerts
1.0 - 4.0 years
7 - 12 Lacs
Bengaluru, Karnataka, India
On-site
Key Accountabilities and Main Responsibilities Operational Management Ticket triage / categorisation / prioritisation / assignment. Escalation of Major IT Incidents, AD user record currency, network Share access, account provisioning / termination Provide high quality customer service on inbound and outbound calls Provide efficient and effective query resolution by taking ownership for first call resolution Identify opportunities to provide information regarding other value-added services Participate in formal and informal team based training Adhere to all legislative requirements required for the role Ensure Service Level compliance for Incidents and Requests Monitoring of the Service Desk queue, ensuring all tickets are dealt with in a timely and professional manner Use agreed IT Operational Processes, and ensure they are consistently applied in order to maintain high quality and efficient IT services are delivered Maintain and improve on key Service Desk performance indicators Participation in quality development Active involvement in team and cultural change within the Service Desk team Other responsibilities as directed by the Manager or Team Leader, Service Experience & Personal Attributes Experience working on a Service Desk - providing IT support Active Directory Service Now ITIL processes Strong written and verbal communication Strong customer service skills
Posted 2 days ago
1.0 - 4.0 years
7 - 12 Lacs
Hyderabad, Telangana, India
On-site
Key Accountabilities and Main Responsibilities Operational Management Ticket triage / categorisation / prioritisation / assignment. Escalation of Major IT Incidents, AD user record currency, network Share access, account provisioning / termination Provide high quality customer service on inbound and outbound calls Provide efficient and effective query resolution by taking ownership for first call resolution Identify opportunities to provide information regarding other value-added services Participate in formal and informal team based training Adhere to all legislative requirements required for the role Ensure Service Level compliance for Incidents and Requests Monitoring of the Service Desk queue, ensuring all tickets are dealt with in a timely and professional manner Use agreed IT Operational Processes, and ensure they are consistently applied in order to maintain high quality and efficient IT services are delivered Maintain and improve on key Service Desk performance indicators Participation in quality development Active involvement in team and cultural change within the Service Desk team Other responsibilities as directed by the Manager or Team Leader, Service Experience & Personal Attributes Experience working on a Service Desk - providing IT support Active Directory Service Now ITIL processes Strong written and verbal communication Strong customer service skills
Posted 2 days ago
1.0 - 4.0 years
7 - 12 Lacs
Mumbai, Maharashtra, India
On-site
Key Accountabilities and Main Responsibilities Operational Management Ticket triage / categorisation / prioritisation / assignment. Escalation of Major IT Incidents, AD user record currency, network Share access, account provisioning / termination Provide high quality customer service on inbound and outbound calls Provide efficient and effective query resolution by taking ownership for first call resolution Identify opportunities to provide information regarding other value-added services Participate in formal and informal team based training Adhere to all legislative requirements required for the role Ensure Service Level compliance for Incidents and Requests Monitoring of the Service Desk queue, ensuring all tickets are dealt with in a timely and professional manner Use agreed IT Operational Processes, and ensure they are consistently applied in order to maintain high quality and efficient IT services are delivered Maintain and improve on key Service Desk performance indicators Participation in quality development Active involvement in team and cultural change within the Service Desk team Other responsibilities as directed by the Manager or Team Leader, Service Experience & Personal Attributes Experience working on a Service Desk - providing IT support Active Directory Service Now ITIL processes Strong written and verbal communication Strong customer service skills
Posted 2 days ago
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
Accenture
39581 Jobs | Dublin
Wipro
19070 Jobs | Bengaluru
Accenture in India
14409 Jobs | Dublin 2
EY
14248 Jobs | London
Uplers
10536 Jobs | Ahmedabad
Amazon
10262 Jobs | Seattle,WA
IBM
9120 Jobs | Armonk
Oracle
8925 Jobs | Redwood City
Capgemini
7500 Jobs | Paris,France
Virtusa
7132 Jobs | Southborough
