4809 Quality Control Jobs - Page 19

Dear Candidate, Greetings from ExxonMobil! We are excited to share an opportunity with you. ExxonMobil is organizing scheduled in-person interviews at Gurgaon on 2nd and 3rd Aug 2025 for Quality Engineer roles. Work Location: Bengaluru (Last date to apply is 25th July 2025) Copy and paste the below link in browser and submit your application for the open position; https://career4.successfactors.com/sfcareer/jobreqcareerpvt?jobId=80861&company=exxonmobilP&st=4CDDAFD44B9A171562AB1630A3F359EC3ED0413C Note: Shortlisted candidates will receive an interview invitation letter from recruiting team What role you will play in our team Provide key support to develop and execute Quality Surveillance plans, Quality programs, procedures and tools to manage Quality across the various stages of project(s). Provide Quality discipline input to Project Organization Plan and manage staffing of Quality Source Inspection personnel. Prepare and maintain Project Quality Plan, Surveillance Programs, quality procedures and tools and ensure their successful implementation across the project. What will you do Interface and coordinate work activities between Quality and other disciplines. Conduct and facilitate Project Specific Quality trainings and workshops. Support functional and project related quality efforts, as directed. Conduct oversight of Contractors implementation of their Quality Program and compliance with project requirements. Maintain ongoing communication with assigned Quality Coordinators (i.e., Procurement Quality Coordinator, Site Quality Coordinator) Perform Engineering, Procurement and Construction Quality Surveillance of E Develop, monitor and report metrics to identify, investigate and resolve quality issues. Develop/Participate in Project audit, Supplier Evaluations and Cold Eye Reviews Use technical expertise and experience in areas such as certification, construction, engineering, inspection, and materials to assist project quality efforts as directed. PC activities. Manage resolution to quality issues utilizing approved deficiency reporting and tracking procedures. About you Bachelor in engineering from a recognized university with GPA 6.0 or above Minimum 7 years of experience in responsible roles in Quality Management and coordination of quality surveillance/ inspection activities for projects in the oil and gas industry Experience with contractors and Suppliers of materials, equipment and fabrications involved in production facilities projects. Preferred qualifications Experience with auditing quality management systems is preferred. Certification in auding and in inspection disciplines is preferred Strong presentation skills in English and MS Excel Strong organizational, coordination, planning and interface skills Strong verbal and written communication skills in English Willing and able to travel, as required, for extended periods

Retail Designer - Concept Evolution & Format Adaptation Title: Retail Designer Location: Mumbai Experience: 5+ years OVERVIEW We’re seeking a Retail Designer who goes beyond basic adaptation. You’ll be responsible for evolving global retail concepts to suit Indian formats. If you are a creative thinker, not just an adapter, and are comfortable balancing designs and real world constraints, we would love to have you in our team! Key responsibilities: Interpret and evolve global retail concepts to suit Indian formats and customer contexts. Adapt and enhance designs for different store sizes and locations. Suggest creative layout and material improvements. Collaborate with cross-functional teams to deliver rollouts. Develop 3D visualizations using SketchUp.- Understand brand guidelines and optimize spatial storytelling. Skills and Qualifications: Degree in Architecture, Interior, or Retail Design. 5+ years of experience in retail design. Proficiency in SketchUp. Experience in Adobe Suite and AutoCAD is preferred. Strong understanding of materials and spatial storytelling. Able to work independently and collaboratively. Strong Communication Skills If you are detail-oriented and passionate about customer service, we would love to hear from you Job Type: Full-time Pay: ₹13,764.43 - ₹52,410.35 per month Application Question(s): What is your current CTC? (in Lakhs per Annum) What is your expected CTC? (in Lakhs per Annum) What is your notice period? Do you have experience with the Adobe Suite? (Yes/No) Do you have experience with AutoCAD? (Yes/No) Education: Bachelor's (Required) Experience: Sketchup: 5 years (Preferred) Retail Design: 5 years (Required) Location: Mumbai, Maharashtra (Required) Work Location: In person

Position Summary: Ensure accurate and efficient CNC machining operations by setting up, programming, maintaining machines, and coordinating with production and quality teams to meet targets and uphold product standards. Key Responsibilities: Machine Setup & Parameter Configuration Set CNC machines accurately as per blueprints and power up controls. Mould/Tool Changeover Complete timely tool/mould changes and calibration to ensure minimal production delays. Materials Handling & Booking Manage raw material intake, book consumption in the system, and ensure accuracy. Production Coordination Collaborate with production and planning teams to align outputs with production schedules. Accounting Interactions Work with Accounts for material/inventory and taxation matters. Quality Assurance Inspect component quality at each shift, report defects and ensure compliance. Shift Reporting & Documentation Log all actions, status, issues, and machine events at shift end. Machine Maintenance & Safety Perform daily basic maintenance and uphold safety procedures/compliance Preferred Candidate: Bachelor’s in Engineering (BE/B.Tech – Mech/Electrical/Civil/Mechatronics) 0-1+ years as CNC Operator/Technician in a production environment. Exposure to industries like plastic extrusion, FMCG, automotive, or similar is desirable. Qualitative Skills: Proficient reading mechanical drawings/CAD-CAM output; basic CNC programming. Skilled in machine setup, mould/tool changeovers, and part inspection. Strong coordination and documentation skills; ERP familiarity a plus.Detail-oriented, safety-conscious, proactive in resolving shop-floor issues. This is an excellent opportunity for a technically skilled and dedicated individual to be part of a dynamic manufacturing team. The CNC Officer will play a pivotal role in maintaining precision, ensuring production continuity, and upholding quality standards through expert machine setup, coordination, and quality control. Job Type: Full-time Work Location: In person Application Deadline: 30/06/2025

Candidate should be puntual and no leaves will be granted for the first 3 months after joining. We need sincere candidates Job Type: Full-time Pay: ₹35,179.71 - ₹40,134.64 per month Benefits: Health insurance Leave encashment Life insurance Provident Fund Schedule: Rotational shift Supplemental Pay: Overtime pay Yearly bonus Work Location: In person

For more than hundred years, L'Oréal believes that beauty needs Science. In a world now transformed by digital technology and the emergence of new scientific domains, we are confident in our ability to turn these opportunities into major innovations, closely linked to the new consumer expectations all over the world. Science & Technology are allowing us to invent safe, trustable, sustainable & responsible beauty products and experiences that will change people's lives. L'Oréal Research & Innovation (R&I) has continuously invested upstream in its research with a high level of ambition. Our 4 100 L'Oréal R&I people are talented and highly skilled, located in major markets, working in a cooperative way, open to the world. In the department of Skin Dev R&I, we are looking for an Intern. Type of contract: 6 months Location: Mumbai, India We are looking to hire an Intern for our Skin Dev Team based in Mumbai This intern will provide great assistance & support to our team for ongoing R&I projects while gaining practical experience in our R&I environment. The candidate would have Formulation Background: Good Understanding of cosmetic/chemical formulation principles, including the interaction of ingredients. Physical Chemistry Understanding: Understanding of physical chemistry concepts for product stability and ingredient behavior (e.g., pH, viscosity, emulsification, solubility). Awareness of Lab Equipment Operation: Should be able to safely and effectively operate common laboratory equipment used in formulation and testing (e.g., pH meters, viscometers, homogenizers, balances). Training will be provided by our team for specific equipments and instruments within our lab Analytical Mindset for Data Diagnosis and Report Preparation: Mindset of analyzing experimental data, identify trends or anomalies, troubleshoot issues, and accurately document findings in clear, concise technical reports. To succeed in this position, you have: Master's or PhD degree in Chemistry, Pharmaceuticals, Chem Engg or a related field. Excellent research, analytical, and problem-solving skills. Excellent communication and interpersonal skills This opportunity will provide great experience for batch preparation, quality control, data analysis, and an immersive understanding of the chemistry behind L'Oreal's products. If you identify yourself in this position, please apply by uploading your resume in PDF. The L'Oréal Group is convinced that difference is a deep source of wealth, that allows everyone to grow, to challenge themselves and to go further. We strongly encourage everyone to always dare and never censor themselves. Skills can always be learnt. We will be delighted to exchange with you!

Job Description: Quality Manager – FIBC Manufacturing Company (Tumkur) Company: Reputed & Leading FIBC Manufacturing Company Location: Tumkur, Karnataka Position: Quality Manager Experience: 10+ Years in Polymer Manufacturing Educational Qualification: CIPET Pass-out (Mandatory) Job Summary: We are looking for an experienced and skilled Quality Manager to lead the quality assurance and control functions for a reputed FIBC manufacturing company located in Tumkur. The ideal candidate must have a strong background in polymer manufacturing involving PP, UV, LDPE, etc., and experience in managing multiple manufacturing units and a testing laboratory. Key Responsibilities: 1. Quality Management & Assurance: Develop and implement quality assurance policies, standards, and procedures. Ensure compliance with industry standards and customer requirements for FIBC manufacturing. Monitor product quality throughout the manufacturing process including PP Tape Extrusion, LDPE Blown Film Extrusion, and Circular Power Loom Weaving. 2. Testing Lab Management: Oversee testing laboratories and ensure all testing protocols are followed accurately. Maintain records of quality tests and analyze data for process improvements. Ensure calibration and maintenance of testing equipment. 3. Multi-Plant Quality Control: Manage and ensure quality standards across 4 manufacturing plants. Coordinate with plant managers and production teams to implement effective quality control measures. Conduct periodic quality audits and drive continuous improvement initiatives. 4. Process Optimization & Improvement: Identify areas of improvement in manufacturing processes to enhance quality and productivity. Implement Lean, Six Sigma, and other quality improvement methodologies. 5. Customer Interaction & Complaint Resolution: Address customer quality-related issues and ensure timely resolution. Participate in customer audits and provide necessary documentation. 6. Training & Development: Provide training to quality personnel and ensure skill enhancement. Promote a culture of quality consciousness across all levels of the organization. Requirements: Educational Qualification: CIPET pass-out (Mandatory). Experience: Minimum 10 years of proven experience in polymer manufacturing involving PP, UV, LDPE, etc. Technical Expertise: Strong knowledge of PP Tape Extrusion, LDPE Blown Film Extrusion, and Power Circular Loom Weaving processes. Multi-Plant Management: Ability to handle quality operations across 4 manufacturing plants effectively. Testing Lab Management: Experience in managing testing labs and maintaining testing protocols. Communication Skills: Excellent verbal and written communication skills. Leadership Skills: Strong leadership and team management abilities. Problem-Solving: Analytical mindset to identify and solve quality-related issues promptly. Certifications (Preferred): Six Sigma Green belt, ISO Quality Management Systems, or relevant certifications. Salary: Competitive and commensurate with experience.

Role & responsibilities Civil site enginner Preferred candidate profile A civil Engineer having experience in road construction and its drainage works Daily reporting and further planning of work Resource management Knowledge of Auto level Sub contractor billing Good communication skills Should have own Bike

Labour work Hardware items settled in godown Job Type: Permanent Pay: ₹12,500.00 - ₹13,000.00 per month Schedule: Day shift Fixed shift Work Location: In person

Role & responsibilities Quality policies and programs : Develops, implements, monitors, maintains and improves the quality policies and the quality Manual, in coordination with the HOD & Handle the Production Process, Incoming Quality and leading the QMS for the entire organization, according to the global standard, in order to ensure an adequate quality assurance system by which the certificates are retained. Prepares improvements to the quality policy, tracks developments on quality and includes these in the policy, in accordance with internal and external standards and divisional / group QA policies. Quality Systems / certificates and continuous improvement : Establishes and maintains the quality management system in which all procedures and process descriptions are defined according to the requirements of the relevant standards and schemes within the organization so that understanding the processes and division of responsibilities arises and continuous quality can be guaranteed and the relevant certificates are retained. Drives continuous improvement processes in the organization, promoting and supporting the team members and improve the processes with HOD guidelines. Conducts risk-based assessments / improvement programs to minimize impact of any process and product deficiencies Liaises with relevant departments, collects data, relevant for the quality systems, from departments and ensures that all data included in the quality systems are up-to-date Quality Control : Drafts and ensures compliance with the procedures for the implementation of quality control of incoming and manufactured goods and in-process controls, in accordance with the organization guidelines and relevant standards and schemes. Similarly, with regard to the procedures for the processing of products that do not meet the specification, in order to ensure that the products meet the required quality with minimization of costs. Communication : Promotes all aspects of Quality Assurance with all relevant departments, supports the communication of quality programs and standards to the organization, and may coordinate training in relevant areas. Organizes local Quality Assurance boards and / or participates in internal or external QA bodies Participates in crisis situations (contaminations, severe product defects, etc.) in the relevant crisis teams in order to mitigate / control adverse effects for the organization and / or conduct root cause analyses to prevent incidents recurring Complaints handling : Ensures the treatment and (root cause) analysis of product complaints, so that corrective and preventive measures can be initiated. Analysis the complaints of based on the customer support feedback and close with defined lead time with out recurrence. Audits Organizes and guides internal and external audits, according to the guidelines of quality systems, so that the quality procedures are complied with, with the aim of maintaining the quality certificates. Executes internal audits as well as external audits, in coordination and consultation with external auditors. Reports the outcome of audits to the relevant stakeholders, monitors any follow-up actions Preferred candidate profile : Experience in Supplier Quality Management, Incoming Goods Inspection (covering Electronics, Mechanical, PCB, Cables, Standard and Custom parts) Experience in Mass Production Quality activities. Good working knowledge of ISO9001, ISO14001, and ISO 18000 certifications Good knowledge of 5S, Kaizen, SPC, Lean & Six Sigma techniques. Good knowledge of Control plans and FMEA. Purpose of the Job: Responsible for the development, implementation and monitoring of all internal Quality Assurance plans and programs necessary for the relevant markets Nutreco serves, contributing to the realisation of organisations goals and objectives. This is achieved by safeguarding the desired internal and external quality levels of products and processes and services and retaining all relevant certificates required in order to meet global and local standards and schemes. Quality management is focused not only on product/service quality, but also on the means to achieve it. Quality management therefore uses quality assurance and quality control of processes as well as products to achieve a more consistent quality. He / She direct an entitys inspection and testing programs, as well as its proactive quality assurance procedures designed to prevent defects and / or improve performance. In pursuing these objectives, he / she manages the department's employees and interacts with other managers and staff in departments that run processes where quality is an important dimension with external & Internal Parties. (e.g. production, research, supply chain, Vendor etc.).

Responsile for over all Quality of Components. Should be able to Visit Client and ensure Quality issues if any are solved ,pesco licese Required Candidate profile Monitor all operations that affect quality Supervise and guide inspectors, technicians and other staff Assure the reliability and consistency of production

ENVIRONMENTAL HEALTH AND SAFETY RESEARCH & DEVELOPMENT CENTRE is looking for Microbiologist to join our dynamic team and embark on a rewarding career journey Microbial Research: Conduct research to investigate the growth, genetics, physiology, and behavior of microorganisms. Culturing Microorganisms: Grow and maintain cultures of microorganisms for various research and diagnostic purposes. Identification: Identify and classify microorganisms, often using techniques like DNA sequencing, microscopy, and biochemical assays. Disease Detection: Study and diagnose infectious diseases caused by microorganisms, which may involve clinical and diagnostic microbiology. Environmental Analysis: Evaluate the role of microorganisms in environmental processes, such as bioremediation, soil health, and water quality. Food and Beverage: Assess and ensure the safety and quality of food and beverages by monitoring for microbial contamination and spoilage. Pharmaceuticals: Work on the development and production of pharmaceuticals, including antibiotics, vaccines, and biologics. Biotechnology: Contribute to biotechnological processes, such as genetic engineering, fermentation, and the production of biofuels. Laboratory Testing: Perform a wide range of laboratory tests, including microbial culture, antimicrobial susceptibility testing, and molecular techniques. Quality Control: Monitor and maintain quality control in industries like healthcare, pharmaceuticals, and food production. Qualification : B Sc/M.Sc/M.Tech Experience require in NABL and BIS Audit ,FSSAI Documentation Validation,Preparation of SOP Familiar about protocol of Microbiology

ENVIRONMENTAL HEALTH AND SAFETY RESEARCH & DEVELOPMENT CENTRE is looking for Food Analyst to join our dynamic team and embark on a rewarding career journey Product Development: Work on the creation of new food products or the improvement of existing ones. This involves experimenting with ingredients, flavors, textures, and formulations to develop appealing and marketable products. Quality Control: Monitor and assess the quality and safety of food products through various analytical and sensory testing methods. Ensure products meet regulatory standards and quality specifications. Food Testing: Conduct laboratory tests and analyses on food samples to check for factors such as nutritional content, microbiological safety, chemical composition, and sensory attributes (taste, texture, aroma). Regulatory Compliance: Stay updated on food safety regulations and ensure that food products meet all legal requirements, labeling regulations, and health standards. Microbiological Analysis: Examine food samples for the presence of pathogens, spoilage microorganisms, and other contaminants to ensure food safety. Chemical Analysis: Conduct chemical analyses to determine the composition and content of nutrients, additives, preservatives, and other chemical compounds in food products. Sensory Evaluation: Organize sensory panels or consumer taste tests to assess the taste, texture, color, and aroma of food products. Use this information to make improvements. Shelf-Life Testing: Evaluate and determine the shelf life of food products by monitoring their stability and quality over time. Qualification : MSC / BSc/M.Tech Work Experience : Experience require in NABL and BIS Audit, FSSAI Documentationc)Validation, Preparation of SOP

ENVIRONMENTAL HEALTH AND SAFETY RESEARCH & DEVELOPMENT CENTRE is looking for Quality Manager to join our dynamic team and embark on a rewarding career journey Develop and implement quality management systems and processes. Conduct quality audits and inspections. Monitor and analyze quality performance metrics. Collaborate with cross-functional teams to address quality issues. Provide training and support on quality standards and procedures. Ensure compliance with regulatory and quality standards. Stay updated with industry trends and best practices in quality management. Qualification : M.Sc / Phd / M.Tech

Role & responsibilities To monitor and supervise the project of construction of Tailing Dam Embankment Height raising work, Lagoon pumping station etc at RA Mines. Review & understanding of Drawing, Inspection and Examination of Act of Contractors, Quality Control, Monitoring & Safety requirement, Preferred candidate profile B.Tech (Civil) Mandatory with minimum 10 years experience, specifically in Tailing storage facility and Quality Control.

1 years of experience in manufacturing focuses on ensuring products or services meet established standards and specifications QC professionals monitor processes, inspect items, and analyze data Documentation related to quality. 8870813777

Job Title: Inline Quality Controller (Inline QC) Location: Pranera Textiles, Tiruppur Department: Quality – Garment Division Reporting to: Quality Manager / Line Supervisor Experience: 2–5 Years in Garment Quality Control Qualification: Diploma or ITI in Textile/Apparel or relevant field Job Purpose: To monitor and control the quality of garments during production on the sewing line, ensuring that defects are identified and corrected at the source to meet buyer and company standards. Key Responsibilities: Inline Quality Checks: Conduct continuous inspection of garments during various stages of stitching. Ensure the right stitching methods and construction techniques are followed. Check measurement, appearance, and finishing quality as per style requirements. Defect Identification & Reporting: Identify sewing and construction defects (e.g., open seams, puckering, skipped stitches, etc.). Report major issues to the line supervisor and quality head immediately. Maintain a defect register and tally sheet for daily production. Preventive Action & Feedback: Provide real-time feedback to operators to correct and prevent recurring defects. Suggest improvements in operation methods to enhance quality output. Documentation: Fill inline quality inspection reports and maintain records as per protocol. Support in preparing final summary reports for quality reviews. Compliance: Ensure adherence to buyer-approved samples, tech packs, and quality manuals. Follow standard operating procedures (SOPs) and safety practices on the production floor. Key Skills & Competencies: Sound knowledge of garment construction and sewing operations. Familiar with quality inspection methods and defect classification. Attention to detail and ability to work under pressure. Effective communication and team coordination skills. Familiarity with AQL and buyer-specific quality requirements (preferred). Contact Mail Id : [email protected] Mobile : 8098287999 Job Types: Full-time, Permanent Pay: ₹35,000.00 - ₹45,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Food provided Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Fixed shift Supplemental Pay: Performance bonus Yearly bonus Experience: Knitting: 3 years (Required) Knitting QC: 3 years (Required) Kintting Inline QC: 3 years (Required) Work Location: In person

Hiring For a Quality Manager - International BPO - Salary Up to 15 LPA 5 Days Working Rotational Shift Salary up to 15 LPA JOB Location - Bangalore/Gurgaon/Kolkata/Hyderabad Required Candidate profile Must Have 1 Year Experience as a Quality Manager Call & WhatsApp HR Shweta - 7020527305 Email Ur CV - Qualitydemographic@gmail.com

Role: Quality Inspector Industry: Manufacturing Industy Location: Chennai Exp:1-3 Y Salary:15-20K Immediate Joiner Primary Responsibility - Executing dispatch as per final inspection - dispatch invoice. -Time Management Immediate Joiners Need

Position: General Manager Spinning Company: Gimatex Industries Pvt. Ltd. Location: Ram Mandir Ward, Hinganghat 442 301, District: Wardha (Near Nagpur), Maharashtra Experience: Minimum 20 Years Education: B.Tech in Textiles / Diploma in Textiles Compensation: Commensurate with experience and skill set Job Description: We are seeking an experienced and results-driven General Manager Spinning to oversee the operations of one of our spinning units, which includes 64,000 spindles producing Cotton and P/C yarns . The candidate will be responsible for ensuring the highest levels of productivity, quality, efficiency, and cost-effectiveness across the unit. Key Responsibilities: Lead overall operations of the spinning unit with focus on production management, quality control , and maintenance Plan and execute production schedules, capacity utilization, and manpower deployment Ensure adherence to quality standards for Cotton & Synthetic Blended Yarns Oversee preventive and breakdown maintenance activities to ensure machine uptime Implement continuous improvement practices to optimize performance and reduce waste Prepare and present operational reports to top management Ensure compliance with all safety, statutory, and environmental regulations Drive employee training, performance management, and team development Coordinate with other business units and corporate functions for smooth operations Candidate Profile: Proven leadership in managing spinning operations (min. 64,000 spindles) Hands-on experience with synthetic and cotton-blended yarns Strong knowledge of fibers such as Cotton, Polyester, P/C, Viscose, Modal, Tencel, Poly Modal, Slub , etc. Expertise in production planning, quality assurance, maintenance, and manpower management Strong communication, decision-making, and problem-solving skills Ability to work independently and lead large teams

Description We are seeking a skilled Mechanical Site Engineer specializing in HVAC systems to join our dynamic team in India. The ideal candidate will have 4-12 years of experience in the HVAC industry, with a strong background in designing, installing, and maintaining HVAC systems. The candidate will be responsible for ensuring that HVAC projects are completed on time and meet all quality and safety standards. Responsibilities Design, install, and maintain HVAC systems in commercial and residential buildings. Conduct site inspections to ensure compliance with project specifications and safety regulations. Collaborate with architects and other engineers to develop HVAC design solutions. Prepare and review technical documentation, including specifications and reports. Coordinate with contractors and suppliers to ensure timely delivery of materials and equipment. Troubleshoot and resolve HVAC system issues as they arise during installation and operation. Skills and Qualifications Bachelor's degree in Mechanical Engineering or a related field. Proven experience in HVAC system design and installation. Strong knowledge of HVAC codes and standards in India. Familiarity with AutoCAD and other engineering design software. Excellent problem-solving skills and attention to detail. Strong communication and teamwork skills.

Conduct in-process and final inspections of mechanical/electrical parts, identify non-conformities, support RCA/CAPA, maintain records, coordinate with production, use measuring tools, assist in calibration, and ensure compliance with ISO standards. Required Candidate profile Preferred: 5S, Kaizen, Six Sigma knowledge; experience in automotive/electronics/industrial sectors. Skilled in inspection techniques, ISO 9001/14001, MS Office, and technical drawings.

Position: Construction Site Lead; YOE:5 to 10 Years; Contract:On Contract Role (1 Year & Extendable); Location: Mumbai. We re hiringConstruction Site Leadfor one of our Leading MNC to join their growing team. This position is based out in Mumbai. Experience in-field Construction planning, execution, and completions Prior site experience; BS in Engineering, Construction Management, or Technical degree; Willing to travel (domestic/overseas) to project sites; Past Construction Site Lead experience on major capital project.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Record to Report - DOP. Experience1-3 Years.

Description We are looking for a detail-oriented Document Controller to join our team in India. The successful candidate will be responsible for managing and organizing project documentation, ensuring accuracy and compliance with company standards. Responsibilities Manage and maintain all project documentation in accordance with company procedures. Ensure all documents are properly filed, categorized, and easily accessible to relevant stakeholders. Implement and oversee document control procedures to ensure compliance with regulatory requirements. Coordinate with project teams to ensure timely submission and approval of documents. Track revisions and maintain version control of all documents to ensure accuracy and integrity. Prepare and distribute reports related to document control activities and status updates. Skills and Qualifications Bachelor's degree in Business Administration, Engineering, or a related field. Proficiency in document management software and Microsoft Office Suite (Word, Excel, PowerPoint). Strong organizational skills and attention to detail. Excellent communication skills, both verbal and written. Ability to work independently and collaboratively in a team environment. Familiarity with project management methodologies is a plus.