1.0 - 4.0 years

3 - 6 Lacs

gurugram

Work from Office

Gandalf Services is looking for Quality Coach to join our dynamic team and embark on a rewarding career journey. Coach software development teams in quality practices, continuous testing, and agile methodologies. Design frameworks for quality metrics, monitor project performance, and identify improvement opportunities. Conduct workshops to enhance team capabilities in defect prevention and root cause analysis. Collaborate with management to integrate quality strategies into all development stages. Disclaimer : This job description has been sourced from a public domain and may have been modified by Naukri. com to improve clarity for our users. We encourage job seekers to verify all details di...

Posted 3 days ago

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Quality Analyst For Domestic BPO Protalk Solutions

3.0 - 7.0 years

2 - 3 Lacs

chennai

Work from Office

Job Title: Quality Analyst Company: Protalk Solutions, Chennai Monitor and evaluate customer interactions, ensure quality standards, and provide feedback to agents 2-3 years in BPO quality assurance. Interested Candidate call Dilpreet - 9056375597

Posted 1 month ago

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Quality Analyst Epicenter Technologies Private Limited

2.0 - 4.0 years

0 - 0 Lacs

mumbai city, mira bhayandar

On-site

Roles & responsibilities: To manage transaction quality profile To conduct audits as per defined guideline and sampling for transaction monitoring To ensure 100% closure of feedback To create and publish regular audit reports with management and clients (daily, weekly, monthly) To identify gaps and conduct feedback and refresher sessions with agents to improve sales and quality of calls To drive process improvement initiatives To drive calibration sessions with internal or external customers To conduct training for group of agents, when needed To conduct quality induction for new hire batch Required Experience, Skills and Qualifications Good communication skills Should have experience managi...

Posted 1 month ago

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Quality Analyst International Voice Process BPO Chennai Immed Joiners Creative Indians

2.0 - 7.0 years

2 - 6 Lacs

chennai

Work from Office

Need Immediate Joiners Need Min 1+yrs exp as a Quality Analyst from International Voice Customer Support Process BPO. Must know RCA/QC tools/Audit Process. US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Posted 1 month ago

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Manager Training and Quality For domestic bpo Grandeur Recruitment Consultants

7.0 - 12.0 years

5 - 12 Lacs

hyderabad, bengaluru, mumbai (all areas)

Work from Office

Role is pivotal in enhancing employee performance, ensuring compliance with quality standards & driving continuous improvement initiatives to achieve superior customer satisfaction Training Program Development & Management Quality Assurance Oversight Required Candidate profile Minimum of 7-10 years of exp in training & quality management within the BPO industry,with at least 5 years in a leadership role. Certification in training or quality management (e.g CPTM, Six Sigma)

Posted 2 months ago

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Quality Analyst International Voice Process Pune Mumbai Bangalore Kolk Creative Indians

3.0 - 8.0 years

3 - 6 Lacs

Kolkata, Mumbai, Pune

Work from Office

Need Min 1+yrs exp as a Quality Analyst from International Voice Process BPO. Quality Analyst on papers from International Voice process. Must know RCA/QC tools/Audit Process. US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Posted 4 months ago

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Quality Analyst International Voice Process Pune Mumbai Bangalore Creative Indians

3.0 - 8.0 years

3 - 6 Lacs

mumbai, pune, bengaluru

Work from Office

Posted Date not available

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Ops Mgr / TL / AM / QA / Trainer For a Bpo Grandeur Recruitment Consultants

2.0 - 7.0 years

5 - 15 Lacs

pune, bengaluru, mumbai (all areas)

Work from Office

3 yearsr experience of which min 1 year experience in a leadership role; ; Preference/aptitude for a career in customer service / sales environment; Demonstrated team handling skills in the past. Required Candidate profile To ensure achievement of targets / SLAs defined by the Client by effective management of team members. .Candidate should be open for night shifts

Posted Date not available

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