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Hiring TECH Support For Quality Analyst WITH GOOD COMM Skills Foundever

1 - 5 years

4 - 4 Lacs

Chennai

Work from Office

Job description Hi, We are hiring experienced customer support professionals for UK shifts (1.30pm to 10.30pm / 2.30pm to 11.30pm) Experience - 1 yr & above (only from customer support background) Shift timings - 1.30pm to 10.30pm / 2.30pm to 11.30pm 5 days working in a week and saturday and sunday fixed off Free cab facility provided for pick and drop(*25km radius, door step pick and drop) Good communication skill in English is required We are looking for immediate joiners only Interested candidates can Share your resume through WhatsApp to pavithra Hr -7845935727(No calls pls) Job Responsibilities: Responsible for reviewing associate's quality of phone and/or non-voice interactions based on client established quality measures. Responsible for monitoring associate's compliance to business rules and processes, and report any breaches identified. Responsible for completing monitoring forms, including comments detailing associate performance and saving all results in the database for review and reporting. Assist in making recommendations for quality assurance improvement, particularly around their workflow and knowledge guides Being able to work at speed, accurately to agreed targets Excellent analytical skills, ability to synthesize data from various sources Excellent time management and organizational skills Knowledge Basic knowledge of computers and use of software. Knowledge of quality assurance standards and methodologies, would be an advantage Education: Higher secondary & above Interested candidates can Share your resume through WhatsApp to pavithra Hr -7845935727(No calls pls) Role: Customer Retention - Voice / Blended Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG Graduation Not Required

Posted 3 months ago

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