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5 - 7 years
15 - 20 Lacs
Hyderabad
Work from Office
Job Description for State Operations Manager Job Title State Operations Manager Function / Department Operations Department Head GM, Operations Reporting Manager Regional Operation Manager Ex Key Expectation: Product / policy experience in retail / rural market segment Secured lending exposure will be preferred. Purpose of the Job: This position is responsible to manage different operational activities based out of Rural, Urban & Housing finance branches for the respective State. Operations for Rural branches are handled through Transaction officer who are responsible for below activities. - Loan Booking Process Unsecured Products - Quality Checks - Cash Disbursals & Collections - Payment Application - File Dispatches - Receipt Book Updations Operations for Urban / HFC branches are handled through Booking executives who are responsible for below activities. - Loan Booking Process for Secured Products - Quality Checks - File Dispatches - Legal & Technical review - OTC / PDD monitoring - Monitoring End to End TAT for different processes State Operations manager would be responsible for managing all the above activities with the help of dedicate operation Managers who will be taking care for 10-15 branches. All the branches Transaction officer reports to Operation Manager who further reports to State Operations Manager. The role requires extensive travelling to all the branches for the respective state to manage the Operations officers at each of these branches. Primary responsibilities include: Responsible for appropriate functioning of the overall Operations process at each of the branches allocated. Using Operational expertise through meeting with all key stake holders of the branches. bridging the gaps identified in day to day branch operations by close monitoring and supervision. Review of sample cases on a day to day basis to ensure file quality and compliance to Quality check parameters. Ensuring Operational and Cash management controls are effective across all branches allocated on an ongoing basis. Enforce process discipline and policy compliance in all branches allocated under the clusters. Prevent process deviations by doing root cause analysis and putting in preventive and corrective actions in place. Conducting an audit and ensuring safekeeping / timely dispatch to RMU for Operational records like disbursed files, receipt books, vault registers and other registers maintained by the Transaction officers. Ensuring improvement in the Quality scores of all the branches responsible for and adherence to Operational requirements with ongoing process & system changes. Responsible for measuring productivity of the respective TOs and ensuring adherence to the TAT. Responsible for training, back-up planning, job rotation of the TOs and timely hiring / ensuring low attrition levels. Provide valuable inputs towards system and process changes to eliminate wastage and bring in additional controls. Carry out UATs on system changes and share valuable inputs with Technology teams. Train the Transaction officers for the branches responsible on new products, system and process changes and ensure appropriate training has been imparted before enhancements going live. Describe the KPIs against each perspective PerspectiveKey Performance Indicators Business & Financial Management Ensuring loan booking & payment application within the agreed TAT across all branches in clusters allocated. Internal Control checks & appropriate Record management Compliance to business policies and processes. Operational Loss to be kept at minimal. Customer Focus Consistently meet predetermined metrics to achieve business objectives and customer SLAs. Identify and resolve Operational Issues & problems. Provide strategic guidance to the operations managers / business teams to ensure and improve service delivery People / Team Manage Operations Managers / Transaction officers across all branches for the respective State. Responsible for resolving their day-today issues, back-up planning, job rotation, timely hiring and ensuring low attrition levels. Create a high performance, fair and exciting work environment that provides motivation and development opportunities for the teams Monitor Productivity, errors effectively Attrition within acceptable levels Effective Training Development and delivery Process / Quality Improvement Ensure process discipline and policy compliance across all branches under the clusters allocated. Using Operational expertise and bridging the gaps identified in day to day branch operations by close monitoring and supervision. Review of sample cases on a day to day basis to ensure file quality and compliance to Quality check parameters. Ensuring Operational and Cash management controls are effective across all branches allocated on an ongoing basis. Prevent process deviations by doing root cause analysis and putting in preventive and corrective actions in place. Conducting an audit and ensuring safekeeping / timely dispatch to RMU for Operational records like disbursed files, receipt books, vault registers and other registers maintained by the Transaction officers. Ensuring improvement in the Quality scores of all the branches responsible for and adherence to Operational requirements with ongoing process & system changes. Provide valuable inputs towards system and process changes to eliminate wastage and bring in additional controls. Carry out UATs on system changes and share valuable inputs with Technology teams. SCOPE & DISCRETION (Span of control) Total no. of employees supervised with details GradeO1 04M1 M3SM1 to SM3Nos. 7 101-2NA Sr. No.Direct Reportees (functional title/role title)Indicate brief job purpose 1Operations Manager RuralSupervising the day to day Operational activities for all branches allocated.2.Booking Officer Urban/HFCSupervising the day to day Operational activities for all branches allocated. Decision making authority Describe the authority permitted to take decisions, and those you are expected to recommend AreaDecisions takenDecisions recommended Process Changes Process ImprovementsSystem Changes System EnhancementsPerformance Management Performance ratings of Operations Manager, Transaction Officers & Booking executive and all other employees part of Operation for the respective state Self-deliverables The most important tasks performed on an individual basis without involving subordinates are Sr. NoTask performed 1Analyzing trends & Control MISs to come up with pain areas and proposed resolution - preventive and corrective process actions2Supporting New Product / Process & System development3Managing ad-hoc queries and Audit Reviews4Managing cordial relationship with all stakeholders5Moderate execution skills in a multi-tasking mode Challenge Challenge on working relationships, both internal & external contacts Sr. NoMost frequent contactsNature or purpose 1Businesses/Business marketingTAT, Product & Process Changes Performance evaluation Resolution of Operational Issues Monthly Dashboards2TechnologySystem development, enhancement & UATs3AuditProcess Reviews4RiskProcess Improvement & reduction of errors Peer S.noPeer (functional title/role title)Indicate brief job purpose 1State Business / Risk Mangers (other clusters / states)Coordinate and ensure synchronization of processes across Business & Risk Functions. Other factors relevant to the job Other aspects of the job not covered by the above but necessary to have a full understanding of are: Sr. NoOther relevant factors (Required Skills) 1Strong execution skills and ability to deep dive and review processes2Strong Focus on risk & controls3Good consumer Loans product knowledge, processing, control mechanisms, accounting principles and technology savvy. Understanding of accounting entries with respect to consumer loans is a must.4Effective people management5Effective Communication (with various stakeholders) Expertise required/ Domain Knowledge: Minimum educational qualification Graduate / Post Graduate / MBA Finance or equivalent. Hands-on experience on Rural / HFC Operations. Understands basic quality checks on documentation KYC, application forms, loan and income documents Understands local dialect / vernacular language. Basic accounting knowledge Communication skills Team Management skills No. of Years for relevant experience 4 to 5 years experience in BFSI space and MF Operations. Any specific specialization/education: Graduate/ Post Graduate or MBA Finance with relevant experience
Posted 1 month ago
1 - 3 years
3 - 3 Lacs
Bengaluru
Work from Office
Role & responsibilities :Quality Inspection Preferred candidate profile :Quality
Posted 1 month ago
3 - 5 years
3 - 3 Lacs
Bengaluru
Work from Office
Role & responsibilities :Quality Inspection Preferred candidate profile :Quality Engineer.
Posted 1 month ago
2 - 4 years
2 - 3 Lacs
Mumbai, Vasai, Palghar
Work from Office
Conduct quality inspections on raw materials, in-process production, and finished products. Develop and implement quality control processes to improve product reliability and performance. Ensure compliance with industry standards Required Candidate profile Diploma / Bachelor’s degree in Mechanical Engineering, Industrial Engineering, or a related field. Strong understanding of quality standards such as ISO, ASTM, or other relevant regulations. Perks and benefits Pick & Drop Facility from Nallasopara
Posted 1 month ago
2 - 7 years
1 - 3 Lacs
Palghar
Work from Office
Perform sampling and testing of raw materials, packaging, and finished products. Maintain QC records and documentation as per SOPs. Ensure compliance with GMP, ISO, and regulatory standards. Report quality issues and support corrective actions. Required Candidate profile B.Sc./M.Sc. in Chemistry 2+ years in Quality Control, preferably in cosmetic or chemical ind Know of analytical instruments Strong attention to detail and understanding of quality standards.
Posted 1 month ago
1 - 4 years
3 - 8 Lacs
Navi Mumbai, vashi,navi mumbai
Work from Office
Seeking a Quality Engineer to manage quality checks for precision steel items on CNC machines. Must read drawings, prepare inspection schedules, use metal testing equipment, generate pre/post production reports, and have CNC industry experience. Required Candidate profile • Excellent MS Office knowledge – Word, Excel, Powerpoint • Outstanding organizational and time management skills • Should be from Machining Industry in Quality/Inspection Department
Posted 1 month ago
3 - 6 years
5 - 6 Lacs
Pune, Bengaluru
Work from Office
We are hiring DQC for Pune and Bangalore location Min 3-5 years of Experience Immediate joiner preferred 6 Days of Working Bangalore-Kaikondrahalli Pune- Baner
Posted 1 month ago
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Quality check jobs are in high demand in India as organizations strive to maintain high standards of products and services. These roles are crucial in ensuring that products meet specified quality standards before reaching the market. Job seekers looking to pursue a career in quality check have a plethora of opportunities in various industries such as manufacturing, IT, healthcare, and more.
Here are the top 5 cities actively hiring for quality check roles in India: 1. Bangalore 2. Pune 3. Mumbai 4. Delhi 5. Hyderabad
The average salary range for quality check professionals in India varies based on experience levels. Entry-level quality check executives can expect to earn between INR 2-4 lakhs per annum, while experienced professionals with over 5 years of experience can earn upwards of INR 8-12 lakhs per annum.
In the quality check field, a typical career path may progress as follows: - Quality Check Executive - Quality Check Analyst - Quality Check Supervisor - Quality Check Manager
Apart from strong attention to detail and analytical skills, other skills that are often expected or helpful alongside quality check include: - Knowledge of quality management systems - Six Sigma certification - Data analysis skills - Communication skills
Here are 25 interview questions for quality check roles:
As you explore opportunities in quality check jobs in India, remember to showcase your attention to detail, analytical skills, and knowledge of quality management systems during interviews. Prepare thoroughly, stay updated with industry trends, and apply confidently to secure a rewarding career in quality assurance. Good luck!
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